Customer success Manager(Azure cloud)

Job Title : Data Scientist – NLP & LLM

Experience Required : 4 to 5+ Years

Location : Gurugram

Notice Period : Immediate Joiner Preferred

Employment Type : Full-Time

Job Summary :

We are seeking a highly skilled Data Scientist with strong expertise in Natural Language Processing (NLP) and modern deep learning techniques. The ideal candidate will have hands-on experience working with NER, RNN, LSTM, Transformers, GPT models, and Large Language Models (LLMs), including frameworks such as spaCy.

Mandatory Skills : NLP, spaCy, NER (Named-entity Recognition), RNN (Recurrent Neural Network), LSTM (Long Short-Term Memory), Transformers, GPT, LLMs, Python

Key Responsibilities :

• Design and implement NLP models for tasks like text classification, entity recognition, summarization, and question answering.
• Develop and optimize models using deep learning architectures such as RNN, LSTM, and Transformer-based models.
• Fine-tune or build models using pre-trained LLMs such as GPT, BERT, etc.
• Work with tools and libraries including spaCy, Hugging Face Transformers, and other relevant frameworks.
• Perform data preprocessing, feature extraction, and training pipeline development.
• Evaluate model performance and iterate with scalable solutions.
• Collaborate with engineering and product teams to integrate models into production.

Required Skills :

• 4 to 5+ years of hands-on experience in Data Science and NLP.
• Strong understanding of NER, RNN, LSTM, Transformers, GPT, and LLM architectures.
• Experience with spaCy, TensorFlow, PyTorch, and Hugging Face Transformers.
• Proficient in Python and its ML ecosystem (NumPy, pandas, scikit-learn, etc.).
• Familiarity with prompt engineering and fine-tuning LLMs is a plus.
• Excellent problem-solving and communication skills.

• Development:Develop and maintain responsive and cross-browser compatible web applications using modern frontend technologies.
• Write clean, efficient, and well-documented code.
• Implement UI/UX designs and wireframes into functional web pages.
• Optimize applications for maximum speed and scalability.
• Participate in code reviews to ensure code quality and consistency.   
• Integrate with backend APIs and services.
• Troubleshoot and debug issues.

Roles & Responsibilities: 

• Responsible for the implementation and support for Safetrax tool for large corporates and fleet partners 
• Act as single point contact for all client queries. 
• Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales and other functional groups. 
• Managing the entire show of Account Management and supporting clients.
• Owning the long term as well as the short-term growth strategy of the account(s).
• Participate in internal planning activities to develop schedules and align resources for projects and support activities. 
• Showcasing a consulting mindset by acting as a solution provider rather than an order taker. 
• Find opportunities to bring in automation/orchestration in order to enhance client service experience. 
• Respond to queries from potential and existing customers, communicate Safetrax's value proposition and negotiate deals successfully. 
• Understand client needs and address within defined TAT 

Knowledge & Experience: 

• Bachelor's degree and demonstrated prior Account/Service Management experience.
• Information Technology experience 
• Strong written and oral communication skills. 
• Strong Microsoft Office skills (Excel, PowerPoint ) 
• Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment 
• Understand technical risks and supportability parameters 
• Strong decision-making skills. 
• The ability to analyse, think innovatively, adapt and drive new best practices.
• The ability to farm the account through relationship management.

Require a Fullstack Developer with the following Skills:

NodesJS + Typescripts+ AWS Lambda + AWS Step Functions as mandatory skill sets

Desired candidates must have 2-6 years experience as NodeJs Developer. If the candidate is not able to relocate to Gurgaon then we can also provide permanent Work from home for this position.

Roles and responsibilities:

• Responsible for understanding functional and business requirements and translate them into effective code
• Provide support till deployment of code into production.
• Ownership for ensuring code optimization, problem diagnosis, and on-time delivery
• Implement solutions as per the pre-defined framework /guidelines and adherence to processes
• Finding an optimal solution for the problem statement
• Conduct peer code review.

What candidate should know about:

• Excellent hands-on experience with Node.Js, Express.Js, JavaScript
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Excellent hands-on experience with MongoDB, Mongo aggregation, MySQL
• Ability to build REST services, Authentications, MVC applications
• Excellent Object Oriented Programming skills and ability to write modular, secure, scalable, and maintainable code
• Experience with Elastic Search, Redis.
• Knowledge about AWS components (S3, EC2, Cloudfront, Redis Clusters, etc.)
• Self-learning abilities are required
• Familiarity with upcoming new technologies is a strong plus

• Strong Experience on Autosar 4.x BSW Diagnostics (UDS-IS014229) configuration and development.
• Strong Experience on DEM and FIM configuration and development.
• Knowledge on OEM specific service implementation.
• Knowledge and Experience on AUTOSAR standard, AUTOSAR configuration tools (EB Tresos, Vector Configurator DaVinci, ETAS isolar).
• Excellent programming skill in C language.
• knowledge on Requirements Engineering, Traceability and experience using any of the requirement engineering tools – DOORS
• Experience using the measurement/testing tools – CANoe, Trace32, MiniWiggler
• Excellent debugging, analytical, logical and communication skills
• Knowledge/Working Experience in Scripting languages – Python, CAPL.
• knowledge on Quality Management – Automotive SPICE
• Experience working in Agile-Scrum/Kanban development process