
Customer success Manager(Azure cloud)
at Synergetic IT Services India Pvt Ltd
Perform detailed business discovery to set solution strategy and design
Configure, prepare and demonstrate the specified solutions to a detailed level, matching to the client requirements
Articulate the proposed solution and the benefits to the client at all levels including the third-party software and hardware elements where applicable
Articulate the value proposition of Synergetics IT Services.
Interface between Sales, delivery and transition team to ensure and meet customer expectations during the pre- and post project planning.
Requirement Gathering, Business Analysis & Business Case preparation for Winning Proposition
Interact with account management team and tailor the solution, delivery models as required
Provide response to RFP, RFQ and unsolicited proposal for Global customer
customer presentation on Synergetics IT Services and Solutions areas
Prepare and verified Sow and Agreement after winning the opportunity
Interact with multiple OEM’s/OESP’s to achieve Integrated solutions
Establish Processes to deliver the engagement, including ensuring People Management, project kickoff, deliverable acceptance and reporting procedures, holding Conditions of Satisfaction
(COS) discussions with stakeholders, finalize project delivery plans
Perform Engagement reviews at key project milestones to ensure quality of project deliverables and customer satisfaction.
Provide Leadership and deliver world class services including Professional Consulting Services
Participate in service delivery engagements by acting as a hands-on technical expert.
Deployment on Microsoft Azure
Develop software solutions, collateral and templates for use by the sales and pre-sales teams
Qualifications:
Azure or AWS based Cloud Architecture and migration skills and experience.
Strong understanding across Cloud and infrastructure components (server, storage, network,
data, and applications) to deliver end to end Cloud Infrastructure architectures and designs.

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What’s the opportunity?
Are you a backend developer looking to fast-track your learning and growth? Have you looked at world-class products like Asana, Notion, or Airtable, and felt “I wish I were part of the early team that built these products”?
We’re a team that has previously built and rolled out globally successful SaaS products used by tens of thousands of customers. We’re laser-focused on delivering a world-class product again, and looking for an ambitious backend engineer to join our existing team of 9 engineers.
If it excites you to think of a fast-paced start-up environment, building something big from scratch, breaking down new problems, creating new APIs, working on performance issues, getting hands-on with DevOps initiatives, and showcasing demos of your work every Friday with a happy and passionate team, then this is the right opportunity for you.
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Below is the JD for your reference.
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Location: Hyderabad
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All successful candidates are expected to dive deep into problem areas of Zycus’ interest and invent technology solutions to not only advance the current products, but also to generate new product options that can strategically advantage the organization.
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