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Customer success Manager(Azure cloud)
Synergetic IT Services India Pvt Ltd
Customer success Manager(Azure cloud)

Customer success Manager(Azure cloud) at Synergetic IT Services India Pvt Ltd · Mumbai · 3 - 5 years · ₹3L - ₹9L / yr · Posted 6 Feb 2023

Milestone Hr Consultancy's logo

Customer success Manager(Azure cloud)

at Synergetic IT Services India Pvt Ltd

3 - 5 yrs
₹3L - ₹9L / yr
Mumbai
Skills
Windows Azure
Bid management
Customer Success
campaign
 Assist with account development, bids and campaign strategy
 Perform detailed business discovery to set solution strategy and design
 Configure, prepare and demonstrate the specified solutions to a detailed level, matching to the client requirements
 Articulate the proposed solution and the benefits to the client at all levels including the third-party software and hardware elements where applicable
 Articulate the value proposition of Synergetics IT Services.
 Interface between Sales, delivery and transition team to ensure and meet customer expectations during the pre- and post project planning.
 Requirement Gathering, Business Analysis & Business Case preparation for Winning Proposition
 Interact with account management team and tailor the solution, delivery models as required
 Provide response to RFP, RFQ and unsolicited proposal for Global customer
 customer presentation on Synergetics IT Services and Solutions areas
 Prepare and verified Sow and Agreement after winning the opportunity
 Interact with multiple OEM’s/OESP’s to achieve Integrated solutions
 Establish Processes to deliver the engagement, including ensuring People Management, project kickoff, deliverable acceptance and reporting procedures, holding Conditions of Satisfaction
(COS) discussions with stakeholders, finalize project delivery plans
 Perform Engagement reviews at key project milestones to ensure quality of project deliverables  and customer satisfaction.
 Provide Leadership and deliver world class services including Professional Consulting Services
 Participate in service delivery engagements by acting as a hands-on technical expert.
 Deployment on Microsoft Azure
 Develop software solutions, collateral and templates for use by the sales and pre-sales teams

Qualifications:
 Azure or AWS based Cloud Architecture and migration skills and experience.
 Strong understanding across Cloud and infrastructure components (server, storage, network,
data, and applications) to deliver end to end Cloud Infrastructure architectures and designs.
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We are looking for a high-energy, consultative, and commercially driven Account Executive – Microsoft Azure to accelerate Comprinno's Azure business.

This is a new-business acquisition and revenue-growth role. The Account Executive will identify, develop, qualify, and close Azure-led opportunities across mid-market, digital-native, and enterprise customers. The role will work closely with Microsoft, Comprinno's Partnerships team, Presales, Cloud Engineering, Data & AI, Managed Services, Marketing, and executive leadership.

The ideal candidate should understand enterprise technology sales and be capable of engaging CIOs, CTOs, Engineering leaders, Infrastructure leaders, Data/AI leaders, and business stakeholders around transformation initiatives.

This is not a transactional cloud-reselling role. We are looking for someone capable of developing consultative, multi-service customer relationships.

Role Charter

The Account Executive owns:

Prospect → Discover → Qualify → Shape → Propose → Negotiate → Close → Handover

The primary objective is:

Acquire new Azure customers and maximize the strategic value of every new customer relationship.

The Account Executive owns the commercial opportunity and closure.

Presales and Engineering own deep technical solutioning.

Customer Success owns post-sale retention and expansion following successful handover.

Key Responsibilities

1. Azure Business Development

  • Build and execute a territory and account strategy for Comprinno's Azure business.
  • Identify new-logo opportunities across target customer segments.
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  • Events and industry networks
  • Existing executive relationships
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  • Identify organizations undergoing cloud adoption, migration, modernization, Data/AI transformation, or infrastructure optimization.
  • Develop multi-threaded relationships within target accounts.

2. Consultative Enterprise Selling

Engage customers around business and technology outcomes rather than individual Azure services.

Understand:

  • Business objectives
  • Existing technology landscape
  • Cloud strategy
  • Application portfolio
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  • Security requirements
  • Data & AI priorities
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  • Modernization roadmap

Translate those conversations into qualified opportunities for Comprinno.

Build relationships with decision-makers and influencers across CIO, CTO, CISO, Engineering, Infrastructure, Cloud, Data/AI, Procurement, and Finance functions.

3. Azure Solution Sales

Develop opportunities across Comprinno's Azure portfolio, including:

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  • Application Modernization
  • Database Modernization
  • Cloud-Native Engineering
  • DevOps & Platform Engineering
  • Kubernetes & Containerization
  • Azure Managed Services
  • Cloud Security & Compliance
  • FinOps / Cost Optimization
  • Disaster Recovery & Business Continuity
  • Data Engineering & Analytics
  • AI / Generative AI
  • Agentic AI
  • Cloud Consulting & Assessments

The AE is not expected to be a Solution Architect, but must possess sufficient technical understanding to conduct credible discovery conversations and identify when specialist technical involvement is required.

4. Microsoft Co-Sell & Ecosystem Engagement

  • Build strong working relationships with relevant Microsoft field sellers, partner teams, solution specialists, and account teams.
  • Identify joint account opportunities and participate in account mapping.
  • Develop Microsoft-sourced and Microsoft-influenced pipeline.
  • Work closely with Comprinno's Strategic Partnerships & Ecosystem team on joint GTM initiatives.
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  • Participate in joint customer meetings, workshops, events, and campaigns.
  • Maintain disciplined follow-up on partner-generated opportunities.

The objective is to turn the Microsoft relationship into a repeatable customer-acquisition channel, not simply maintain partner engagement.

5. Opportunity Qualification

Apply disciplined qualification before significant technical and organizational resources are committed.

Establish:

  • Customer problem
  • Business impact
  • Technical need
  • Decision criteria
  • Budget/commercial viability
  • Decision-making stakeholders
  • Competition
  • Procurement process
  • Expected timeline
  • Next actions

Disqualify weak opportunities early and focus resources on opportunities with meaningful closure potential.

6. Opportunity Shaping & Solution Development

  • Bring Presales and Engineering teams into qualified opportunities at the appropriate stage.
  • Coordinate customer discovery workshops.
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  • Coordinate assessments, workshops, POCs, proposals, and solution presentations.
  • Ensure proposed solutions align with customer expectations, commercial realities, and Comprinno's delivery capabilities.

7. Commercial Ownership & Closure

Own the commercial lifecycle through closure.

  • Develop proposals and commercial strategy.
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  • Lead commercial negotiations.
  • Navigate customer procurement processes.
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  • Maintain momentum across complex buying cycles.
  • Identify and resolve barriers to closure.
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The AE remains accountable until the business is commercially closed, rather than treating proposal submission as the end of the sales process.

8. Pipeline & Forecast Management

  • Maintain accurate opportunity information in HubSpot.
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9. Land-and-Expand Strategy

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Migration → Modernization → Managed Services → Security → Resilience → Data & AI

or

Data/AI → Cloud Modernization → Platform Engineering → Managed Services

The AE should establish the broader account potential during the acquisition process and capture it as part of the account strategy.

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The objective is to create a seamless:

AE → Delivery → Customer Success

customer experience.

Required Qualifications & Skills

  • Bachelor's degree in Engineering, Technology, Business, Management, or related discipline.
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  • Experience managing complex B2B sales cycles involving multiple stakeholders.
  • Strong understanding of cloud computing and enterprise technology.
  • Working knowledge of Microsoft Azure and the Microsoft technology ecosystem.
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Desired Qualifications & Skills

  • Previous experience selling Azure consulting, migration, modernization, or managed services.
  • Experience working for a Microsoft Partner, cloud consulting company, MSP, or systems integrator.
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  • Experience selling Data, AI, Generative AI, Security, DevOps, or Managed Services.
  • Understanding of cloud economics and FinOps.
  • Microsoft Azure Fundamentals or other Microsoft certifications are advantageous.
  • MBA or equivalent business qualification is advantageous but not mandatory.

What We're Looking For

We are looking for someone who:

  • Is fundamentally a hunter and new-business builder.
  • Can open doors rather than depending entirely on inbound leads.
  • Understands consultative technology selling.
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  • Is comfortable navigating ambiguity while we rapidly scale our Azure business.
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  • Thinks beyond the initial transaction toward long-term customer value.

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✓ Monitor and manage security solutions (e.g., Kaspersky), ensuring compliance with organizational policies.

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Technical Skills

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This is a high-impact role that combines cloud solutioning, technical consulting, AI awareness, customer engagement, and presales excellence.

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Cloud Transformation Consulting

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  • Leverage AWS programs and frameworks such as:
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  • Foundational Technical Review (FTR)

AI & GenAI Solution Consulting

  • Identify opportunities for AI, GenAI, and Agentic AI adoption within customer environments.
  • Participate in AI discovery workshops and business value discussions.
  • Support solution design for AI-powered applications leveraging AWS AI services.
  • Collaborate with Data & AI teams to position analytics, machine learning, and Generative AI offerings.
  • Assist customers in identifying suitable use cases for:
  • Generative AI
  • AI Assistants
  • Knowledge Management Solutions
  • Intelligent Automation
  • Conversational AI

Proposal Development & Technical Presales

  • Collaborate with Solution Architects to create:
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  • Architecture Diagrams
  • Effort Estimates
  • Statements of Work (SOWs)
  • Technical Responses to RFPs/RFIs
  • Present solutions, recommendations, and technical approaches to customer stakeholders.
  • Support Proof of Concepts (PoCs), demonstrations, and technical validations.
  • Participate in technical reviews and solution walkthroughs.

Customer Engagement & Thought Leadership

  • Attend customer meetings jointly with Sales teams to provide technical expertise.
  • Build credibility and trust with customer technical and business stakeholders.
  • Contribute to webinars, workshops, technical presentations, and customer-facing events.
  • Write blogs, case studies, solution briefs, and technical content that supports business growth.
  • Maintain an active presence in cloud and AI communities.

Collaboration & Knowledge Management

  • Collaborate with Delivery teams to ensure smooth handover and alignment between presales and execution.
  • Maintain reusable presales assets, templates, assessment frameworks, and knowledge repositories.
  • Continuously stay updated on AWS services, AI advancements, partner programs, and emerging technology trends.
  • Contribute to internal capability building and knowledge-sharing initiatives.

Travel & Customer Interaction

  • Travel as required for customer meetings, workshops, assessments, events, and strategic engagements.
  • Represent Comprinno professionally during all customer-facing interactions.

Required Qualifications & Skills

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
  • 3–5 years of experience in Presales, Solution Consulting, Cloud Consulting, Technical Sales, or related customer-facing roles.
  • Strong understanding of AWS cloud services across:
  • Compute
  • Networking
  • Storage
  • Security
  • Databases
  • Knowledge of cloud migration and modernization frameworks such as AWS MAP.
  • Familiarity with AWS cloud assessment tools including Migration Evaluator and AWS Well-Architected Tool.
  • Understanding of:
  • Kubernetes
  • Containerization
  • Cloud-Native Architectures
  • DevOps Practices
  • Hands-on exposure to Infrastructure as Code using Terraform or CloudFormation.
  • Ability to create:
  • Solution Documents
  • Architecture Diagrams
  • Technical Proposals
  • Effort Estimates
  • Statements of Work
  • Understanding of Generative AI concepts including:
  • Large Language Models (LLMs)
  • Prompt Engineering
  • Retrieval-Augmented Generation (RAG)
  • AI Assistants
  • Agentic AI Concepts
  • Familiarity with AWS AI services such as:
  • Amazon Bedrock
  • Amazon SageMaker
  • Amazon Q
  • AWS Solutions Architect – Professional Certification.
  • Experience positioning AI, GenAI, Analytics, or Data Engineering solutions.
  • Familiarity with AI frameworks such as:
  • LangChain
  • LangGraph
  • CrewAI
  • OpenAI APIs
  • Anthropic APIs
  • Strong communication, presentation, and stakeholder management skills.
  • Experience conducting AI assessments, GenAI workshops, or AI proof-of-concepts.
  • Experience contributing to webinars, blogs, case studies, or technical marketing content.
  • AWS Solutions Architect – Associate Certification (Mandatory).
  • Customer-centric mindset with strong problem-solving abilities.

Desired Qualifications & Skills

  • AWS Specialty Certifications such as:
  • Security Specialty
  • Advanced Networking Specialty
  • Machine Learning Specialty
  • DevOps Engineer Professional
  • Understanding of compliance frameworks such as:
  • ISO 27001
  • SOC 2
  • HIPAA
  • MBA or equivalent business qualification.
  • Contributions to industry blogs, webinars, conferences, technical communities, or open-source initiatives.

What We're Looking For

  • Strong consulting mindset with the ability to understand customer business challenges.
  • Excellent communication and presentation skills.
  • Ability to balance technical depth with business value articulation.
  • Passion for cloud technologies, AI, and emerging innovation.
  • Collaborative team player who can work across Sales, Architecture, Delivery, and Product teams.
  • High ownership and accountability.
  • Curiosity and continuous learning mindset.
  • Willingness to travel and work from customer locations across India and internationally as required by project engagements.

What Success Looks Like

  • Consistently contributes to qualified pipeline creation and deal progression.
  • Produces high-quality proposals, architecture recommendations, assessments, and Statements of Work.
  • Builds credibility with customers through strong technical consulting and solution design.
  • Successfully supports closure of Migration, Modernization, Managed Services, Security, and AI opportunities.
  • Develops reusable presales assets, assessment frameworks, and solution accelerators.
  • Contributes to thought leadership through blogs, webinars, technical presentations, and customer-facing content.
  • Continuously expands expertise in AWS, Cloud, AI, and emerging technologies.

Why Join Comprinno

  • Work at the forefront of Cloud, AI, and AWS innovation with one of the leading AWS Partners in APJ.
  • Be part of real transformation initiatives involving Migration, Modernization, DevOps, Security, Managed Services, and Generative AI.
  • Collaborate directly with enterprise customers and influence strategic technology decisions.
  • Accelerate your growth through AWS certifications, mentorship, and hands-on customer engagements.
  • Contribute to innovative solutions including Tevico and future AI-powered offerings.
  • Build thought leadership through webinars, blogs, events, and community participation.
  • Join a collaborative, high-performance culture that values ownership, innovation, and continuous learning.
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Resources Valley
at Resources Valley
1 recruiter
Manind Gupta
Posted by Manind Gupta
Jaipur
10 - 15 yrs
₹20L - ₹40L / yr
Solution architecture
Technical Architecture

About the Role

We are looking for a Solution Architect with 10–15 years of experience to design scalable, secure, and cloud-ready solutions. The role involves working with customers, Senior Solution Architects, business analysts, project managers, and engineering teams across cloud, modernization, microservices, integration, and digital transformation initiatives.


Must Have Skills

  • 10–15 years of experience in software development, architecture, and enterprise application delivery.
  • Strong experience with Azure and/or AWS and cloud-native architecture.
  • Hands-on experience with Microservices, REST APIs, SOA, and system integration.
  • Experience in application modernization and cloud migration.
  • Knowledge of Docker, Kubernetes, CI/CD, and Infrastructure as Code.
  • Understanding of cloud security, IAM, networking, monitoring, and disaster recovery.
  • Ability to create architecture diagrams, solution designs, and technical documentation.
  • Strong analytical, communication, and customer-facing skills.

Good To Have Skills

  • AWS/Azure certifications.
  • Experience with Serverless, Event-Driven Architecture, Messaging, and API Management.
  • Exposure to SaaS / Multi-Tenant Architecture.
  • Knowledge of Generative AI and AI-enabled solutions.
  • Experience with pre-sales, POCs, estimations, and technical proposals.
  • Exposure to application security and compliance.
  • Experience working with global customers and distributed teams.

Responsibilities

  • Design end-to-end solutions and independently own defined architecture workstreams.
  • Translate business and technical requirements into application, cloud, integration, and deployment designs.
  • Define microservice, API, integration, and data-flow architectures.
  • Guide engineering teams on architecture implementation and conduct design/code reviews.
  • Contribute to cloud migration, modernization, and digital transformation initiatives.
  • Participate in customer workshops, technical discussions, POCs, and solution demonstrations.
  • Identify and address architectural, performance, security, and technical risks.
  • Ensure solutions follow defined architecture, security, and engineering standards.
  • Work closely with the Senior Solution Architect on complex and strategic engagements.
  • Develop reusable architecture patterns, templates, and technical accelerators

Next


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ZyrOps Technologies LLP
Remote only
5 - 7 yrs
₹8.5L - ₹11.2L / yr
Firewall
IaaS
Platform as a Service (PaaS)
Microsoft azure
Google Cloud Platform (GCP)
+1 more

ZyrOps Technologies is looking for a Senior Cloud Engineer with strong hands-on experience in Microsoft Azure, cloud infrastructure, networking, security, migration, and modernization.

Key Responsibilities:

  • Design and manage Azure Landing Zones using Hub & Spoke architecture.
  • Manage Azure IaaS and PaaS environments.
  • Implement Azure Policy, Monitor, Sentinel, and Defender for Cloud.
  • Design and manage Azure Firewall, Load Balancer, Application Gateway, ExpressRoute, and VPN.
  • Lead on-premises to Azure migration projects.
  • Develop Disaster Recovery and application modernization solutions.
  • Manage Azure Arc, AKS, and Azure Virtual Desktop (AVD).
  • Work with Azure VMware Solution (AVS) and Nutanix.
  • Troubleshoot cloud infrastructure, networking, and security issues.
  • Optimize cloud environments for performance, scalability, security, and cost.
  • Collaborate with DevOps, infrastructure, security, and development teams.
  • Maintain technical documentation and follow cloud architecture and security best practices.


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A PE backed , fast growing AI first product engineering firm
A PE backed , fast growing AI first product engineering firm
Agency job
via Intellikart Ventures LLP by Mahesh Natarajan
Pune
15 - 20 yrs
₹45L - ₹60L / yr
Presales
Solution architecture
Solution selling
Technology integration
Artificial Intelligence (AI)
+1 more

Overview:

We are looking for a Principal Architect for a Private Equity backed, fast growing AI First Product Engineering Services firm.

This role will be a key member of the core leadership team of the firm.


He/ She will serve as a strategic technical leader, solution designer, and customer advisor. In this role, you will combine deep and broad-based technical expertise with strong business acumen to architect high-value solutions, lead pre-sales engagements, and mentor our practice/CoE team. You will work closely with customers to understand their business needs, translate them into scalable technical solutions, and guide delivery teams in successful implementation.


Responsibilities:

1. Solutioning & Pre-Sales

●     Engage with customers, understand their business context, and guide them through a discovery and design process leading to a proposed solution

●     Work with sales teams to develop winning proposals, RFP responses, and technical presentations.

●     Will need to take single point ownership of the pre sales process, including client interactions, proposal preparation, presentations, pricing etc

●     Drive proof-of-concepts as part of the pre sales process

●     Build frameworks for different kinds of proposals and presentations to bring in repeatability and efficiency in the process

●     Work closely with marketing to create content around Indexnine offerings, solutions, capabilities and case studies

 

2. Delivery

 

●     Provide technical oversight during project delivery, ensuring adherence to architectural principles, standards, and best practices and ensure the as-sold solution is realised

●     Act as a trusted advisor to senior customer stakeholders (CXO level and technical leads). Will need to engage with Customers through delivery as required

●     Create points of view on accounts to help mine and grow accounts.

 

3. Practice & CoE Development

 

●     Work closely with the labs. Contribute to the development of new products/ accelerators.

●     Mentor and coach engineers to enhance their technical and customer engagement skills.

 

 

 

4. Thought leadership

●     Keep abreast of technology and produce points of view for Indexnine’s offerings and technical capabilities

●     Represent the company at industry forums, webinars, and client workshops.

●     Be able to independently conduct discovery and solutioning workshops with Customers

 

 

Skills/Qualifications:

●     15+ years of overall experience with a blend of architecting, pre sales and technical delivery

●     Should be leading a pre-sales unit in a services organization. Hands-on with designing solutions, proposal writing, estimation, pricing and customer presentations.

●     Broad based technical expertise and having played a Sr Architect role for at least 2 years

●     Excellent communication, stakeholder management, and team leadership skills.

●     Experience working in an IT services environment in the Product Engineering space (i.e designing and building bespoke products/solutions)

●     BE/ Masters degree

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