Customer success Manager(Azure cloud)
at Synergetic IT Services India Pvt Ltd
Perform detailed business discovery to set solution strategy and design
Configure, prepare and demonstrate the specified solutions to a detailed level, matching to the client requirements
Articulate the proposed solution and the benefits to the client at all levels including the third-party software and hardware elements where applicable
Articulate the value proposition of Synergetics IT Services.
Interface between Sales, delivery and transition team to ensure and meet customer expectations during the pre- and post project planning.
Requirement Gathering, Business Analysis & Business Case preparation for Winning Proposition
Interact with account management team and tailor the solution, delivery models as required
Provide response to RFP, RFQ and unsolicited proposal for Global customer
customer presentation on Synergetics IT Services and Solutions areas
Prepare and verified Sow and Agreement after winning the opportunity
Interact with multiple OEM’s/OESP’s to achieve Integrated solutions
Establish Processes to deliver the engagement, including ensuring People Management, project kickoff, deliverable acceptance and reporting procedures, holding Conditions of Satisfaction
(COS) discussions with stakeholders, finalize project delivery plans
Perform Engagement reviews at key project milestones to ensure quality of project deliverables and customer satisfaction.
Provide Leadership and deliver world class services including Professional Consulting Services
Participate in service delivery engagements by acting as a hands-on technical expert.
Deployment on Microsoft Azure
Develop software solutions, collateral and templates for use by the sales and pre-sales teams
Qualifications:
Azure or AWS based Cloud Architecture and migration skills and experience.
Strong understanding across Cloud and infrastructure components (server, storage, network,
data, and applications) to deliver end to end Cloud Infrastructure architectures and designs.
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- Online Marketing for various social Marketing Social Portals like-Facebook, Instagram, Twitter etc per the planned Campaign.
- Preference for those who can handle the content part on their own on website and social media portal.
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- Handling all aspects of SEO (Search Engine Optimization- On Page and Off Page SEO), SMO (Social Media Optimization), should be able to work on, plan and execute SEO white-hat tactics.
- Work with web developers and marketing teams to properly implement SEO best practices.
- WordPress content- Blog and article posting- Directories submission and link. This is accomplished through a combination of on-page and off-page techniques, including link-building, social media strategy, viral marketing, metadata sculpting, site speed optimization, content strategy, information architecture, and more.
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About us:
Zemoso Technologies is a Software Product Market Fit Studio that brings silicon valley style
rapid prototyping and rapid application builds to Entrepreneurs and Corporate innovation. We offer Innovation as a service and work on ideas from scratch and take it to the Product Market Fit stage using Design Thinking->Lean Execution->Agile Methodology.
We were featured as one of Deloitte's Fastest 50 growing tech companies from India thrice (2016,2018 and 2019). We were also featured in Deloitte Technology Fast 500 Asia Pacific both in
2016 and 2018.
We are located in Hyderabad, India, and Dallas, US. We have recently incorporated another office in Waterloo, Canada.
Our founders have had past successes - founded a decision management company acquired by SAP AG (now part of Hana Big data stack & NetWeaver BPM), the early engineering team of Zoho(a leading billion $ SaaS player) & some Private Equity experience.
Marquee customers along with some exciting start-ups are part of our clientele.
What You will do
● Create beautiful software experiences for our clients using design thinking, Lean and agile methodology.
● Work on software products designed from scratch using the latest cutting-edge technologies, platforms and languages such as JAVA, python, Javascript, GoLang and Scala.
● Work in a dynamic, collaborative, transparent, non-hierarchical culture.
● Work in collaborative, fast-paced and value-driven teams to build innovative customer experiences for our clients.
● Help to grow the next generation of developers and have a positive impact on the industry.
Basic Qualifications
● Experience: 4+ years.
● Hands-on development experience with a broad mix of languages such as JAVA, Python, Javascript, etc.
● Server-side development experience mainly in JAVA.
● UI development experience in ReactJS or AngularJS or PolymerJS or EmberJS or Jquery, etc. is good to have.
● Passion for software engineering and following the best coding concepts.
● Good to great problem-solving and communication skills.
Nice to have Qualifications
● Product and customer-centric mindset.
● Great OO skills, including design patterns.
● Experience with DevOps, continuous integration & deployment.
● Exposure to big data technologies, Machine Learning and NLP will be a plus.
Benefits
● Competitive salary.
● Work from anywhere.
● Learning and gaining experience rapidly.
● Reimbursement for basic working set up at home.
● Insurance (including top-up insurance for COVID).
Location
Remote - work from anywhere.
Responsibilities and Duties
- Must have 3+ years’ experience in ASP .NET with C# and VB.NET
- Must have at least 2 years’ experience in SQL Server
- Must have experience working with SOAP and REST Web Services
- Must have experience with SSRS and SSIS
- Must have some experience with MVC framework and Angular JS
- Must be able to work with basic CSS and HTML
- Must be able to work with jQuery and JavaScript
- Experience with Reporting Services, WCF, etc. would be a strong positive
Senior SRE - Acceldata (IC3 Level)
About the Job
You will join a team of highly skilled engineers who are responsible for delivering Acceldata’s support services. Our Site Reliability Engineers are trained to be active listeners and demonstrate empathy when customers encounter product issues. In our fun and collaborative environment Site Reliability Engineers develop strong business, interpersonal and technical skills to deliver high-quality service to our valued customers.
When you arrive for your first day, we’ll want you to have:
- Solid skills in troubleshooting to repair failed products or processes on a machine or a system using a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again
- A strong ability to understand the feelings of our customers as we empathize with them on the issue at hand
- A strong desire to increase your product and technology skillset; increase- your confidence supporting our products so you can help our customers succeed
In this position you will…
- Provide Support Services to our Gold & Enterprise customers using our flagship Acceldata Pulse,Flow & Torch Product suits. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.
- Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products
- Participate in the queue management and coordination process by owning customer escalations, managing the unassigned queue.
- Be involved with and work on other support related activities - Performing POC & assisting Onboarding deployments of Acceldata & Hadoop distribution products.
- Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts.
- Collaborate and share solutions with both customers and the Internal team.
- Investigate product related issues both for particular customers and for common trends that may arise
- Study and understand critical system components and large cluster operations
- Differentiate between issues that arise in operations, user code, or product
- Coordinate enhancement and feature requests with product management and Acceldata engineering team.
- Flexible in working in Shifts.
- Participate in a Rotational weekend on-call roster for critical support needs.
- Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translates to building long term successful relationships with customers, leading weekly status calls, and occasional visits to customer sites
In this position, you should have…
- A strong desire and aptitude to become a well-rounded support professional. Acceldata Support considers the service we deliver as our core product.
- A positive attitude towards feedback and continual improvement
- A willingness to give direct feedback to and partner with management to improve team operations
- A tenacity to bring calm and order to the often stressful situations of customer cases
- A mental capability to multi-task across many customer situations simultaneously
- Bachelor degree in Computer Science or Engineering or equivalent experience. Master’s degree is a plus
- At least 2+ years of experience with at least one of the following cloud platforms: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), experience with managing and supporting a cloud infrastructure on any of the 3 platforms. Also knowledge on Kubernetes, Docker is a must.
- Strong troubleshooting skills (in example, TCP/IP, DNS, File system, Load balancing, database, Java)
- Excellent communication skills in English (written and verbal)
- Prior enterprise support experience in a technical environment strongly preferred
Strong Hands-on Experience Working With Or Supporting The Following
- 8-12 years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes)
- Hadoop operation including Zookeeper, HDFS, YARN, Hive, and related components like the Hive metastore, Cloudera Manager/Ambari, etc
- Authentication and security configuration and tuning (KNOX, LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry)
- Java troubleshooting, e.g., collection and evaluation of jstacks, heap dumps
You might also have…
- Linux, NFS, Windows, including application installation, scripting, basic command line
- Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging, and basic kubectl CLI
- Experience working with scripting languages (Bash, PowerShell, Python)
- Working knowledge of application, server, and network security management concepts
- Familiarity with virtual machine technologies
- Knowledge of databases like MySQL and PostgreSQL,
- Certification on any of the leading Cloud providers (AWS, Azure, GCP ) and/or Kubernetes is a big plus
The right person in this role has an opportunity to make a huge impact at Acceldata and add value to our future decisions. If this position has piqued your interest and you have what we described - we invite you to apply! An adventure in data awaits.
Learn more at https://www.acceldata.io/about-us">https://www.acceldata.io/about-us
Top Skills:
You write high-quality, maintainable, and robust code, often in Java/C#/Python/C++/Go/Ruby on Rails.
You recognize and adopt best practices in software engineering: design, testing, version control, documentation, build, deployment, and operations.
You have experience building scalable software systems that are high-performance, highly-available, highly transactional, low latency and massively distributed.
Roles & Responsibilities:
You solve problems at their root, stepping back to understand the broader context.
You develop pragmatic solutions and build flexible systems that balance engineering complexity and timely delivery, creating business impact.
You understand a broad range of data structures and algorithms and apply them to deliver high-performing applications.
You recognize and use design patterns to solve business problems.
You understand how operating systems work, perform and scale.
You continually align your work with Amazon’s business objectives and seek to deliver business value.
You collaborate to ensure that decisions are based on the merit of the proposal, not the proposer.
You proactively support knowledge-sharing and build good working relationships within the team and with others in Amazon.
You communicate clearly with your team and with other groups and listen effectively.
Skills & Experience:
Bachelors or Masters in Computer Science or relevant technical field with 3+ years of experience in Design and Development
Experience in software development and full product life-cycle.
Excellent programming skills in any object-oriented programming languages - preferably Java, C/C++/C#, Perl, Python, or Ruby.
Strong knowledge of data structures, algorithms, and designing for performance, scalability, and availability.
Proficiency in SQL and data modeling.
Location: Hyderabad/Bangalore
CTC - no bar
Sr. Software Engineer - Open Source | ||
Department: MindLabs | ||
Location: Bangalore | ||
Job Description | ||
1. Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle. | ||
2. Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions. | ||
3. Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code. | ||
4. Prepares and installs solutions by determining and designing system specifications, standards, and programming. | ||
5. Provides information by collecting, analyzing, and summarizing development and service issues. | ||
6. Design, develop and implement new integration. | ||
7. Able to manage team of developers | ||
Skills: | ||
----------- | ||
1. Django full stack development experience more than 4 - 6 years (Python, Django, PostgreSQL) | ||
2. Experience of front-end development (Angular, Bootstrap, CSS, jQuery) | ||
3. Bug fixing in Django/Python/Web protocol | ||
4. Having experience in development of heavy traffic web solution | ||
5. Experience in working with LMS tools customization and integration will be added advantage | ||
Education | ||
Bachelor's degree in Computer Science or related field or equivalent degree |
Responsibilities
- Designing and developing user interactions, front end architecture, back end website applications.
- Creating servers and databases for functionality.
- Ensuring responsiveness and cross-platform optimization for mobile phones.
- Maintaining high-level coding structure.
- Designing and developing APIs.
- Staying abreast of developments in web applications and programming languages.
Skills
- 1-3 year(s) working experience as a full stack developer.
- Proficiency with server-side languages such as .NET, .NET Core, and Python.
- Working knowledge with javascript frameworks such as React JS, Angular JS, and proficiency with fundamental frontend languages such as HTML, CSS, Javascript.
- Familiarity with database technology such as MS SQL, PostgreSQL, MySQL, and MongoDB
- Proficiency using Bitbucket/Git version control.