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Customer Success Specialist
Customer Success Specialist
PathoGenie's logo

Customer Success Specialist

Kunal Bhatt's profile picture
Posted by Kunal Bhatt
0 - 2 yrs
₹1.5L - ₹2.5L / yr
Communication Skills
Microsoft Excel
Customer Relationship Management (CRM)
Customer Success
Attention to detail

Qualification: Doesn’t matter. Skills and experience do.


Objectives of this Role

  • Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

Daily and Monthly Responsibilities

  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
  • Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
  • Collaborate, problem solve, and/or strategize upcoming client meetings with team members
  • Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in NPS scores to identify areas of improvement
  • Work with the sales and marketing team to drill customer references and develop case studies


  • 0-3 years of experience in communications, marketing, sales, account management, or customer success
  • Strong verbal and written communication, strategic planning, and project management skills
  • Analytical and process-oriented mindset
  • Comfortable working across multiple departments in a deadline-driven environment
  • Active team player, self-starter, and multitasker who can quickly adjust priorities
  • Readiness to travel to client location as and when required

Work location:

Candidates must be based out of Mumbai. Work from office @ WeWork Malad.



We highly value talent and experience. Competitive salary or better.

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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About PathoGenie

Founded :
Stage :
Raised funding
Health Tech SaaS product development is at the front and center of tech and product boom and PathoGenie is building novel and next gen SaaS products for Pathology labs. If You want to work on innovative and challenging Health Tech products, then PathoGenie is the company You should consider. Also, we have an employee first culture where we focus on individual's learning curve and well-being!
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Subodh Popalwar's profile image

Subodh Popalwar

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