Customer Success Specialist

ROLES AND RESPONSIBILITIES:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

IDEAL CANDIDATE:

• 2-5 years of experience on the internet/technology industry (mandatory)
• B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

PERKS, BENEFITS AND WORK CULTURE:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off sites & Celebrations

BEYOND WORK:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Dear Candidate,

We have an urgent requirement for Technical Support Engineer at Bhopal Location.

Experience: 2-4 yrs

Location: Bhopal, MP

Work Mode : WFO only

CTC: Best in Industry (25% Hike on Current ctc not the offered one)

Education: UG: Any Graduate PG: Any Postgraduate

Department : Product Support

Designation: Technical Support Engineer

Notice Periods: Immediate to 15 days Joiner

Priority: Only Males (1 Sr and 2 Jr)

Job Description: CPaas - Product operations(1 Technical Project Manager + 2 CPaaS).

Best Regards,

Minakshi Soni

Executive - Talent Acquisition (L2)

Worldwide Locations: USA | HK | IN 

Responsibilities

- To analysis business requirements, prepare design and implementation recommendations and estimate development effort

- Collaborate with cross-functional teams to define, design, and ship new features

- Lead or participate in design reviews, code reviews and architecture evolution discussions

- Unit-test code for robustness, including edge cases, usability, and general reliability

- Work on bug fixing and improving application performance

- Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Required Skills

- Experienced with front-end programming language with React JS.

- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.

- Thorough understanding of React.js and its core principles.

- Experience with popular React.JS workflows (such as Flux or Redux)

-Experience on .Net Core

-Experience in database MS SQL

Job Description:

As a Full Stack Developer, your role is to design, develop, and maintain scalable and high-performance web applications using Java and Angular technologies. You will be responsible for both front-end and back-end development, collaborating with cross-functional teams to deliver robust and user-friendly software solutions.

Responsibilities:

• Full Stack Development: Design, develop, test, and deploy web applications using Java, Angular, and related technologies.
• Front-End Development: Create responsive and intuitive user interfaces using HTML, CSS, and JavaScript frameworks like Angular.
• Angular Application Development: Utilize your expertise in Angular to design and develop responsive, efficient, and visually appealing web applications. Collaborate with UX/UI designers to transform wireframes and mockups into fully functional features.
• UI/UX Improvements: Continuously improve the user experience of our applications by identifying and addressing UI/UX issues and proposing innovative solutions to enhance user satisfaction.
• Back-End Development: Develop server-side logic and APIs using Java frameworks like Spring, Spring Boot, or Java EE.
• Database Integration: Design and implement database structures and queries using relational databases like MySQL, PostgreSQL, or Oracle.
• System Architecture: Participate in architectural discussions and provide technical expertise to ensure scalability, performance, and maintainability of the application.
• Code Reviews and Testing: Conduct code reviews to ensure code quality, performance, and adherence to best practices. Write and execute unit tests and participate in integration and system testing.
• Bug Fixing and Maintenance: Identify and resolve defects and performance issues in the application. Provide ongoing support and maintenance of deployed applications.
• Collaboration and Communication: Work closely with cross-functional teams including designers, product managers, and other developers to understand requirements, provide technical insights, and deliver high-quality software solutions.
• Continuous Learning: Keep up to date with emerging technologies and industry trends. Apply new tools and techniques to improve development processes and enhance application performance.

Requirements:

• Proficient in Java programming language and related frameworks like Spring, Spring Boot, or Java EE.
• Strong experience in front-end development using Angular, HTML, CSS, and JavaScript.
• Solid understanding of web application architecture and design patterns.
• Experience with relational databases and SQL queries.
• Familiarity with version control systems like Git and development tools like IDEs and build tools.
• Knowledge of RESTful APIs and web services.
• Basic understanding of containerization technologies (e.g., Docker, Kubernetes).
• Understanding of Agile development methodologies and practices.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration abilities.
• Bachelor's degree in computer science, Software Engineering, or a related field (or equivalent experience).

Preferred Skills:

• Experience with cloud technologies (e.g., AWS, Google Cloud Platform).
• Knowledge of containerization technologies (e.g., Docker, Kubernetes).
• Familiarity with DevOps practices and tools (e.g., Jenkins, Git, CI/CD).
• Experience with test automation frameworks (e.g., JUnit).
• Demonstrable experience in building dynamic web applications using Angular, with in-depth knowledge of Angular 2+ features and concepts.

Perks and benefits

About Us:

Adbuffs is a digital-first performance marketing agency with a laser focus on launching and scaling eCommerce brands worldwide. We've accelerated growth for eCommerce companies in over 12 countries. With the journey started in 2019, with the principles "Empathy, Disciplined Creativity and Zero tolerance to EGO" we are stepping towards a fantastic future.

Roles & Responsibilities:

• Candidates having experience of working for eCommerce industry / Lead generation are required.(E-Commerce experience is must) 
• Candidates having ability to use past experience and trust in smart work and hard work are welcome.
• Analysing and interpreting provided clients data and providing expected solutions to the client. 
• Candidates dedicated to perfecting the craft and affluence in Google ads are required.
• Optimistic professionals with creative and out of the box thinking capabilities are must.
• Candidates with client need analysis & handling experience and bound to deliver high quality service are required.
• Drive new ideas and processes to improve the performance of campaigns, including account structure, bidding, ad copy, and keyword development.
• Developing effective media buying strategies.
• Participating in media planning to identify target audiences and craft effective campaigns.

Requirements:

• Proven experience as a Media Buyer or similar role; experience in the eCommerce industry is MUST.
• Familiarity with media-buying, planning and research
• Interest in following advertising and media trends
• Working knowledge of media analytics software
• Excellent communication and negotiation skills
• Organizational and multitasking abilities
• Attention to detail
• Critical thinking skills
• Any Degree in Media, Advertising or related field.

Other Details:

• Job Location: 

Kolkata, India.

• Working days & Job Timings:

Monday - Friday, from 10:30 am to 7:00 pm

• Salary: 2 LPA - 6 LPA

• Develop embedded Linux Applications
• Work with a worldwide team to integrate the product to meet the requirement

Required Qualifications:

• Degree in Computer Science from a top-tier institution
• Relevant full-time work experience of 4+years
• Strong foundation in computer science, Object-Oriented software, unit testing & test automation with scripts
• Ability to self-teach.

Mandatory Technical Skills:

• Expert level programming in C/C++
• Linux systems programming, data structures & algorithms
• Networked applications

Desirable Technical Skills:

• Linux Board Bring up, device drivers would be an advantage