Customer Success Specialist

Job Title: Customer Support Executive

Job Details

• Job Type: Full-time (Work from Office)
• Location: Ghitorni, New Delhi
• Salary: Competitive, based on experience
• Working Days: 5.5 Days (with rotational weekly offs)

Role Overview

The Customer Support Executive will be responsible for managing customer queries, providing solutions, and ensuring a seamless customer experience across multiple channels (phone, email, chat, etc.). The ideal candidate should have excellent communication skills, patience, and the ability to handle pressure while maintaining professionalism.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints by identifying issues and providing effective solutions.
• Maintain records of customer interactions and update internal databases.
• Escalate complex issues to the appropriate department for resolution.
• Provide accurate information about products, services, and policies.
• Ensure customer satisfaction and build long-term customer relationships.
• Meet performance targets including response time, resolution rate, and customer satisfaction scores.

Required Skills & Qualifications

• Bachelor’s degree or equivalent (preferred but not mandatory).
• Proven experience as a Customer Support Executive or in a similar role.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving attitude and customer-centric approach.
• Proficiency in MS Office and familiarity with CRM systems is a plus.

Job Description

Position -   Full stack Developer

Location - Mumbai

    Experience - 2-5 Years 

Who are we

Based out of IIT Bombay, HaystackAnalytics is a HealthTech company creating clinical genomics products, which enable diagnostic labs and hospitals to offer accurate and personalized diagnostics. Supported by India's most respected science agencies (DST, BIRAC, DBT), we created and launched a portfolio of products to offer genomics in infectious diseases. Our genomics based diagnostic solution for Tuberculosis was recognized as one of top innovations supported by BIRAC in the past 10 years, and was launched by the Prime Minister of India in the BIRAC Showcase event in Delhi, 2022.

Objectives of this Role:

• Work across the full stack, building highly scalable distributed solutions that enable positive user experiences and measurable business growth
• Ideate and develop new product features in collaboration with domain experts in healthcare and genomics 
• Develop state of the art enterprise standard front-end and backend services
• Develop cloud platform services based on container orchestration platform 
• Continuously embrace automation  for repetitive tasks
• Ensure application performance, uptime, and scale, maintaining high standards of code quality  by using clean coding principles and solid design patterns 
• Build robust tech modules  that are Unit Testable, Automating recurring tasks and processes  
• Engage effectively with team members and collaborate to upskill and unblock each other

Frontend Skills 

• HTML 5  
• CSS framework  (  LESS/ SASS / Tailwind ) 
• Es6 / Typescript 
• Electron app /Tauri)
• Component library  ( Bootstrap , material UI, Lit ) 
• Responsive web layout ( Flex layout , Grid layout ) 
• Package manager --> yarn-/ npm / turbo
• Build tools - > (Vite/Webpack/Parcel)
• Frameworks -- > React  with Redux of Mobx / Next JS
• Design patterns 
• Testing - JEST / MOCHA / JASMINE / Cypress)
• Functional  Programming concepts  
• Scripting  ( powershell , bash , python )

Backend Skills 

• Nodejs - Express / NEST JS 
• Python /  Rust
• REST API 
• SOLID Design Principles
• Database (postgresql / mysql / redis /  cassandra / mongodb ) 
• Caching  ( Redis ) 
• Container Technology  ( Docker / Kubernetes )  
• Cloud ( azure , aws , openshift, google cloud) 
• Version  Control - GIT 
• GITOPS 
• Automation ( terraform , ansible ) 

Cloud  Skills 

• Object storage
• VPC   concepts 
• Containerize Deployment
• Serverless architecture 

Other  Skills 

• Innovation and thought leadership
• UI - UX design skills  
• Interest in in learning new tools, languages, workflows, and philosophies to grow
• Communication 

To know more about us- https://haystackanalytics.in/

Job description:

Experience: 1+ years in field sales. Knowledge of SaaS or CPaaS required.

Key Responsibilities:

• Hunt for new clients through field visits and outreach.
• Sell our SaaS (digital marketing/software) or CPaaS (WhatsApp, SMS, DLT) solutions.
• Conduct meetings, demos, and close deals.
• Achieve and exceed sales targets.

Required Qualifications

• 1+ years of experience in field sales, preferably in SaaS, CPaaS, digital marketing, or software sales.
• Basic understanding of:
• SaaS products (digital marketing platforms, CRM, sales software) OR
• CPaaS products (WhatsApp Business API, SMS services, DLT compliance).
• Proven track record of meeting or exceeding sales targets.
• Strong communication, negotiation, and presentation skills.
• Willingness to travel for client meetings and field visits.
• Self-motivated, proactive, and able to work independently.

How to Apply:

Send your CV to hr turaingrp.com

with the subject line: “Application for Business Development Executive – [Your Name]”

Job Type: Full-time

Benefits:

• Provident Fund

Work Location: In person

Job Type: Full-time

📢 Hiring: Delphi Developer – 6 Months Contract

Locations: Chennai & Bangalore | Immediate Joiners | Service-Based Project

We are hiring experienced Delphi Developers for a 6-month contractual role with a reputed service-based IT organization. Candidates with strong Delphi expertise who can contribute independently in a fast-paced environment are encouraged to apply.

🔧 Key Highlights

3–7 years of experience in software development

Strong hands-on experience in Delphi

Proficiency in SQL, ADO, and understanding of OOP, data structures, and design patterns

Exposure to JavaScript frameworks (Knockout/Angular) and modern UI concepts

Good communication, analytical, and problem-solving skills

Ability to work independently and multitask effectively

Preferred: Experience in Payments, Retail, EMV, C-Store, or Logistics domains

📍 Locations: Chennai & Bangalore

⏳ Contract Duration: 6 Months

🚀 Start Date: Immediate

What we want to accomplish and why we need you?

Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.

What will you do everyday?

As a backend engineer you will be responsible for building the Haptik platform which is used by people across the globe. You will be responsible for developing, architecting and scaling the systems that support all the functions of the Haptik platform. While you know how to work hard, you also know how to have fun at work and make friends with your colleagues. 

Ok, you're sold, but what are we looking for in the perfect candidate?

Develop and maintain expertise in backend systems and API development, ensuring seamless integrations and scalable solutions, including:

• Strong expertise in backend systems, including design principles and adherence to good coding practices.
• Proven ability to enhance or develop complex tools at scale with a thorough understanding of system architecture.
• Capability to work cross-functionally with all teams, ensuring seamless implementation of APIs and solutioning for various tools.
• Skilled in high-level task estimation, scoping, and breaking down complex projects into actionable tasks.
• Proficiency in modeling and optimizing database architecture for enhanced performance and scalability.
• Experience collaborating with product teams to build innovative Proof of Concepts (POCs).
• Ability to respond to data requests and generate reports to support data-driven decision-making.
• Active participation in code reviews, automated testing, and quality assurance processes.
• Experience working in a scrum-based agile development environment.
• Commitment to staying updated with technology standards, emerging trends, and software development best practices.
• Strong verbal and written communication skills to facilitate collaboration and clarity.

Requirements*:

• A minimum of 5 years of experience in developing scalable products and applications.
• Must Have Bachelor's degree in Computer Engineering or related field.
• Proficiency in Python and expertise in at least one backend framework, with a preference for Django.
• Hands-on experience designing normalized database schemas for large-scale applications using technologies such as MySQL, MongoDB, or Elasticsearch.
• Practical knowledge of in-memory data stores like Redis or Memcached.
• Familiarity with working in agile environments and exposure to tools like Jira is highly desirable.
• Proficiency in using version control systems like Git.
• Strong communication skills and the ability to collaborate effectively in team settings.
• Self-motivated with a strong sense of ownership and commitment to delivering results.
• Additional knowledge of RabbitMQ, AWS/Azure services, Docker, MQTT, Lambda functions, Cron jobs, Kibana, and Logstash is an added advantage.
• Knowledge of web servers like Nginx/Apache is considered a valuable asset.
• 
  

* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume. 

Tell me more about Haptik

• On a roll: Announced major strategic partnership with Jio. 
• Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators. 
• Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up. 
• Huge market: Disrupting a massive, growing chatbot market. The global market is projected to attain a valuation of US $0.94 bn by the end of 2024 progressing from US $0.11 bn earned in 2015. 
• Great customers: Businesses across industries - Samsung, HDFCLife, Times of India are some that have relied on Haptik's Conversational AI solutions to engage, acquire, service and understand customers. 
• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact. 

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and don't shy away from breaking things! 

We seek an SEO Developer who can help us optimize our website to rank higher on search engine results pages. In this role, you will be responsible for developing and implementing SEO strategies, conducting keyword research, and analyzing website data to improve our online visibility.

You should have a strong understanding of search engine algorithms and experience with famous SEO tools and analytics platforms. Ultimately, you will help us attract more visitors to our site and generate more leads for our business.

SEO Developer Responsibilities

Mentioned below are the significant roles and responsibilities of an SEO Developer:

• Developing and managing effective search engine optimization (SEO) strategies.
• Conducting keyword research to identify high-value target keywords.
• Analyzing website architecture and linking structure to identify potential issues and recommend solutions.
• Implementing on-page SEO tactics such as optimizing titles, meta tags, anchor text, etc.
• Optimizing website content for maximum relevance and organic reach.
• Building link popularity through directory submissions, blog commenting, forum posting, social bookmarking, etc.
• Monitoring SEO performance metrics such as rankings, traffic, and conversions.
• Generating regular reports on SEO performance and progress.
• Staying up-to-date with the latest SEO trends and developments.

• Own the development/improvement of products and features.
• Own the responsibility for creating a great user experience on the products and features you work on.
• Build features end-to-end: both the user interfaces and the backend APIs.
• Set technical standards and lead the team in building a world-class scalable software development process.
• Lead large-scale design updates and rollouts.
• Partner with infrastructure engineers to scale the product.
• Investigate state-of-the-art frameworks and tooling to build our next-generation architecture.
• Guide and mentor junior team members 

• 8+ years of relevant front-end development experience, previous start up experience is highly desirable.
• Experience building, running, and debugging single-page apps in a modern JavaScript framework.
• Demonstrated knowledge of React, Redux and CSSAbility to work independently as well as cross-functionally with other engineering teams and product.
• Tech Lead / Management experience.

• Experience with full-stack development.
• Experience with building APIs using spring boot.
• Experience with front-end test frameworks (Jasmine/Mocha/Jest)
• Exposure to mobile platforms

About the role:

We are a team of talented independent game developers building the future of indie games. We are a fully remote team working on a wide range of genres and platforms. https://www.hopscotchgames.org/

We are looking for an experienced game developer and designer for a new suite of 2D/3D mobile video games. You should be able to lead both the technical and design effort for the creation of a game concept. You should be very skilled with Unity3D and C#. You should also

have the ability to generate and refine fun game mechanics that fit the company’s

product requirements.

You’ll be joining a fast-paced and dynamic game studio where you will have the opportunity

to expand your knowledge

to develop games across a wide variety of genres. You’ll be working closely with game development veterans who have shipped award winning games.

Key responsibilities:

• Code and develop new & existing games and features such as gameplay, APIs, prototypes, implementation of SDKs, etc.
• Inspire technical solutions while spearheading multiple 2D/3D games.
• Review code and design decisions with teammates and propose changes and improvements to promote scalable, reliable and maintainable technologies for our 2D/3D gaming platforms.
• Provide feedback to help shape the final product of our games in terms of gameplay and user experience.
• Monitor the technical performance of 2D/3D games including server code performance, server-client communication issues, bugs, and crashes.
• Demonstrated ability to work well with Art, Marketing, Production, and Engineering staff to efficiently deliver the best games while meeting the goals and requirements of each of those teams.
• Ability to generate and refine fun filled
• 2D/3D game mechanics and themes.
• Commitment to quality on time execution.
• Strong written and verbal English communication skills.
• Write clear and concise game design documents.
• Drive prototyping, mechanics, pacing, tuning, tutorial, usability, level ramp, story, meta-structure, aesthetics, and creative vision of projects assigned to you.
• Use a metrics-driven approach to game design, learning from users, as you drive retention, virality and monetization into the game’s design.

Does this sound like you?

Must-haves:

• A degree or certification in computer science or a related field preferred
• 3+ years of experience working as 2D/3D Game Developer and/or Designer
• Enjoys working on all types of game designs
• Create and articulate innovative design concepts and game flow
• Strong understanding of player experience and design fundamentals