Customer Success Specialist

About Tamasha

Tamasha is building next-generation live, social, and real-time consumer

experiences across gaming, audio, video, and interactive platforms. Our backend

systems power millions of real-time interactions, low-latency data flows, and high

throughput event-driven services.

Role Overview

As a Software Development Engineer III (Backend), you will operate as a senior

individual contributor owning mission-critical backend systems. You will design

scalable architectures, solve complex distributed systems problems, and influence

engineering standards across teams.

Roles & Responsibilities

 Own backend systems end-to-end, from design and implementation to

production reliability and long-term evolution.



Design scalable, fault-tolerant, and low-latency backend architectures for real

time and event-driven use cases.



Lead system design decisions including data models, service boundaries, async

workflows, and scalability strategies.



Build and operate high-throughput services handling millions of events, requests,

or messages per day.

 Own reliability metrics such as p95/p99 latency, uptime, error budgets, and

participate in incident resolution and post-mortems.

Drive architectural migrations including monolith to microservices and

synchronous to asynchronous flows.

 Collaborate with product, frontend, and data teams to translate complex

requirements into robust backend solutions.



Improve developer productivity by contributing to internal platforms, tooling,

CI/CD pipelines, and coding standards.



Mentor engineers through design reviews, code reviews, and technical guidance

without direct people management.



Proactively identify performance bottlenecks, cost inefficiencies, and scalability

risks and resolve them at the system level.

Tech Stack

Backend: Node.js (NestJS / Express), Golang, Java

Databases: PostgreSQL, MySQL, MongoDB, Redis

Messaging & Async: Kafka, SQS, RabbitMQ, Pub/Sub

Real-time: WebSockets, Server-Sent Events

Cloud & Infra: AWS / GCP, Docker, Kubernetes

Observability: Prometheus, Grafana, OpenTelemetry

What We’re Looking For

• 5+ years of backend engineering experience

• Proven ownership of production systems at scale

• Strong understanding of distributed systems and async architectures

• Experience handling production incidents and system reliability

• Ability to independently design and evolve backend systems

Job Title: Senior Program Associate

Location: Vashi, Navi Mumbai (On-site)

Experience: 2–5 Years

Type: Full-time

About Grexa

Grexa AI is a venture-backed startup on a mission to build the world’s first Marketing AI Platform for small businesses — a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.

Founded by 4 seasoned IIT alumni and former Testbook Founders/CXOs (who scaled Testbook into a $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a proven track record of building at scale.

We’re funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you’re excited to solve real problems and build transformative AI products — this is your calling.

About the Role

We are looking for a Senior Program Associate to take ownership of client success and operational excellence at Grexa AI. This role sits at the intersection of strategy, operations, and client engagement — you’ll ensure that businesses onboarded onto Grexa are not just activated but are actively thriving and scaling through our platform.

You’ll work cross-functionally with product, growth, and leadership teams to design processes, analyze engagement data, and ensure that Grexa becomes a key driver of success for our clients.

If you’re detail-oriented, analytical, and thrive in fast-paced, high-impact environments — you’ll fit right in.

Key Responsibilities

• Create and implement scalable processes to deeply understand client businesses and ensure seamless onboarding and activation
• Continuously monitor client engagement metrics to identify opportunities for optimization and proactively drive platform adoption
• Serve as the strategic bridge between clients and internal teams — ensuring clear communication and fast issue resolution
• Champion the voice of the client by gathering feedback and turning it into actionable insights for product and process improvement
• Strategically identify growth and upsell opportunities within client accounts to drive retention and revenue expansion
• Build and maintain operational dashboards and reporting frameworks to measure program performance
• Collaborate with the founding and leadership teams to refine client journey strategies and ensure alignment with company goals

Requirements

• 2–5 years of experience in Program Management, Customer Success, Operations, or Growth roles, ideally in a product-based startup or SaaS company
• Proven experience in driving renewals, upselling and cross selling.
• Demonstrated experience in designing and scaling processes that improve efficiency and client outcomes
• Strong analytical and problem-solving skills, with a focus on execution and results
• Excellent communication, coordination, and stakeholder management skills
• Hands-on proficiency in CRM systems, Excel/Sheets, and marketing or automation tools
• Highly proactive, detail-oriented, and comfortable working in dynamic environments

Why Join Us

• High-Growth Environment: Take real ownership and make an impact from day one — this is more than a role, it’s a launchpad for your career.
• Direct Collaboration: Work directly with founders and cross-functional teams on key client programs and business-critical initiatives.
• Startup Agility, Structured Growth: Experience the pace of a startup with the support of processes designed for scalability.
• Learning & Mentorship: Access direct mentorship from leaders who’ve built multi-million-dollar businesses.
• Cutting-Edge Technology: Work with AI-driven marketing automation products transforming small business growth.
• Meaningful Impact: Be part of a mission that’s redefining how small and medium businesses scale globally.

Position Overview

We are looking for an experienced Implementation Lead with deep expertise in financial workflows, R2R processes, and treasury operations to drive client onboarding and end-to-end implementations. The ideal candidate will bring a strong Commerce / MBA Finance background, proven project management experience, and technical skills in SQL and ETL to ensure seamless deployments for fintech and financial services clients.

Key Responsibilities

• Lead end-to-end implementation projects for enterprise fintech clients
• Translate client requirements into detailed implementation plans and configure solutions accordingly.
• Write and optimize complex SQL queries for data analysis, validation, and integration
• Oversee ETL processes – extract, transform, and load financial data across systems
• Collaborate with cross-functional teams including Product, Engineering, and Support
• Ensure timely, high-quality delivery across multiple stakeholders and client touchpoints
• Document processes, client requirements, and integration flows in detail.
• Configure and deploy Bluecopa solutions for R2R, treasury, and reporting workflows.

Required Qualifications

• Bachelor’s degree Commerce background / MBA Finance (mandatory).
• 3+ years of hands-on implementation/project management experience
• Proven experience delivering projects in Fintech, SaaS, or ERP environments
• Strong expertise in accounting principles, R2R (Record-to-Report), treasury, and financial workflows.
• Hands-on SQL experience, including the ability to write and debug complex queries (joins, CTEs, subqueries)
• Experience working with ETL pipelines or data migration processes
• Proficiency in tools like Jira, Confluence, Excel, and project tracking systems
• Strong communication and stakeholder management skills
• Ability to manage multiple projects simultaneously and drive client success

Preferred Qualifications

• Prior experience implementing financial automation tools (e.g., SAP, Oracle, Anaplan, Blackline)
• Familiarity with API integrations and basic data mapping
• Experience in agile/scrum-based implementation environments
• Exposure to reconciliation, book closure, AR/AP, and reporting systems
• PMP, CSM, or similar certifications

Skills & Competencies

Functional Skills

• Financial process knowledge (e.g., reconciliation, accounting, reporting)
• Business analysis and solutioning
• Client onboarding and training
• UAT coordination
• Documentation and SOP creation

Project Skills

• Project planning and risk management
• Task prioritization and resource coordination
• KPI tracking and stakeholder reporting

Soft Skills

• Cross-functional collaboration
• Communication with technical and non-technical teams
• Attention to detail and customer empathy
• Conflict resolution and crisis management

What We Offer

• An opportunity to shape fintech implementations across fast-growing companies
• Work in a dynamic environment with cross-functional experts
• Competitive compensation and rapid career growth
• A collaborative and meritocratic culture

• Hands-on experience in development of rest services using python
• Good knowledge Django or Flask framework
• Designing database tables and structures
• Skilled at optimizing large complicated SQL statements
• Knowledge of best practices when dealing with relational databases
• Proficient understanding of code versioning tools such as Git
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Experience in owning Code Quality and Code Review processes
• Good understanding of application debugging techniques
• Experienced in Agile methodologies
• Strong analytic, problem solving, and programming ability
• Initiative and drive to contribute
• Excellent organizational and task management skills
• Strong oral and written communication skills
• Ability to work in global cross-office teams

Additionally, we seek individuals with the following qualifications:

• Understanding of SEO and accessibility issues and how they relate to development
• Experience with NoSQL using MongoDB/Cassandra is a plus.
• Experience in working with Amazon Web Services (AWS) like S3, EMR, EC2 is preferred

1. Key Responsibilities

• Manage on-time and on-budget delivery with planned profitability, consistently looking to improve quality and profitability
• Lead the onsite project teams and ensure they understand the client environment
• Responsible for Backlog growth - Existing projects + Renewals/Extensions of current projects + Rate Revisions
• Responsible for driving RFPs / Proactive bids
• Build senior and strategic relationships through delivery excellence 
• Understand the client environment, issues, and priorities
• Serve as the day-to-day point of contact for the clients

We are looking for a dynamic and self-driven sales representative to join our team. As a SaaS Sales Representative, you will be responsible for driving sales of our recruitment software to new and existing customers. You will identify and qualify leads, create and deliver persuasive sales presentations, and close deals to meet and exceed sales targets.

Key responsibilities:

1. - Identify and qualify potential customers through a variety of methods, including outbound calls, emails, and social media outreach
2. - Understand customer needs and provide solutions through the use of our recruitment software
3. - Create and deliver compelling sales presentations to potential customers, highlighting the benefits and features of our software
4. - Negotiate and close deals with potential customers
5. - Meet and exceed sales targets on a monthly and quarterly basis
6. - Keep up-to-date with industry trends and competitive products

Qualifications:

• - 1- 4 years of experience in a SaaS sales role
• - Proven track record of meeting or exceeding sales targets
• - Excellent communication and presentation skills
• - Ability to build and maintain strong relationships with customers
• - Ability to work independently and as part of a team
• - Experience with CRM software (e.g., Salesforce) is a plus
• - Experience in the recruitment industry is a plus, but not required

If this sounds like a good fit for you, please apply with your resume and a cover letter explaining why you are interested in this role. We look forward to hearing from you!

Candidates should have

• Excellent communication skills
• 2-3 years in any industry with operations execution knowledge
• The ability to work in a demanding startup environment
• Interact with Vendors, customers, and other stakeholders to ensure all bookings are serviced
• Bring on board fresh vendors and increase fleet capacity
• Liaison between vendors and Finance team to ensure invoices are cleared on time
• Followup with the customer immediately after every ride to recover any extras
• Can-do attitude to ensure the entire operations go smoothly.