Customer Success Specialist

at PathoGenie

Customer Success Specialist

PathoGenie

Company

Home

Customer Success Specialist

at PathoGenie

Posted by Kunal Bhatt

0 - 2 yrs

₹1.5L - ₹2.5L / yr

Mumbai

Skills

Communication Skills

Microsoft Excel

Multitasking

Customer Relationship Management (CRM)

Customer Success

Attention to detail

Qualification: Doesn’t matter. Skills and experience do.

Objectives of this Role

Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

Daily and Monthly Responsibilities

Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
Collaborate, problem solve, and/or strategize upcoming client meetings with team members
Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in NPS scores to identify areas of improvement
Work with the sales and marketing team to drill customer references and develop case studies

Requisites

0-3 years of experience in communications, marketing, sales, account management, or customer success
Strong verbal and written communication, strategic planning, and project management skills
Analytical and process-oriented mindset
Comfortable working across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities
Readiness to travel to client location as and when required

Work location:

Candidates must be based out of Mumbai. Work from office @ WeWork Malad.

Salary:

We highly value talent and experience. Competitive salary or better.

Qualification: Doesn’t matter. Skills and experience do.

Objectives of this Role

Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

Daily and Monthly Responsibilities

Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
Collaborate, problem solve, and/or strategize upcoming client meetings with team members
Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in NPS scores to identify areas of improvement
Work with the sales and marketing team to drill customer references and develop case studies

Requisites

0-3 years of experience in communications, marketing, sales, account management, or customer success
Strong verbal and written communication, strategic planning, and project management skills
Analytical and process-oriented mindset
Comfortable working across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities
Readiness to travel to client location as and when required

Work location:

Candidates must be based out of Mumbai. Work from office @ WeWork Malad.

Salary:

We highly value talent and experience. Competitive salary or better.

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About PathoGenie

Founded :

2021

Type :

Product

Size :

0-20

Stage :

Raised funding

About

Health Tech SaaS product development is at the front and center of tech and product boom and PathoGenie is building novel and next gen SaaS products for Pathology labs. If You want to work on innovative and challenging Health Tech products, then PathoGenie is the company You should consider. Also, we have an employee first culture where we focus on individual's learning curve and well-being!

Kunal Bhatt

Connect

Company social profiles

N/A

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Shubham Vishwakarma

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Parth Lukhi

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