Customer Success Specialist

TVL Media is a B2B Digital Marketing Agency based out of Sector 132, Noida, Uttar Pradesh which works with technology businesses in the CPaaS and technology domain to improve their visibility, enhance brand identity and gain unique insights.

We are currently looking for a experienced and passionate content writer for the social media platforms of its clients. In this role, you'll develop engaging content that has a high potential to resonate with the audience. If you find it interesting, move forward with the application.

Key Responsibilities

• Ideation: Develop content plans and content strategies that align with business goals.
• Research & Execute Content Strategies: Create, edit, and publish SEO-friendly engaging content on Social Media pages in collaboration with a team
• Content Strategy and Optimization: Manage overall content plan for social media and marketing campaigns for TVL Media’s clientele.
• Organized: Develop and maintain a content calendar based on keyword research and target audience insights.
• Tracking & Analyzing: Track the success of the published content and target viewer action.
• Measuring the content’s success by tracking KPIs like impressions, engagement, AVD, CTR, and conversions.
• Reporting: Generate and present regular reports to demonstrate content’s performance and content’s success.
• Stay Updated with Industry Trends: Stay informed about industry best practices, emerging technologies, and algorithm updates.
• Consistent: Ensure all content is consistent in terms of style, quality, and tone of voice.
• Collaborative: You will be working with a team to make sure that the content is published on the strategic schedule and deadlines are met.

Qualifications

• In-depth knowledge and proof of work in Copywriting and Content Writing. (If you’re confident with your skill, you have a chance.)
• Experience: Min 2+ years of experience in content writing and copywriting in B2B Industry.
• Proven track record of producing high-quality, engaging, SEO-friendly content.
• Strong understanding of engagement retention principles and relevant practices.
• Strong organizational skills and the ability to manage multiple projects and deadlines.
• Excellent writing, editing, and proofreading skills.
• Ability to conduct thorough research and present information clearly and concisely for content publishing.
• Google with MS Office, Google Docs and Google Spreadsheet, etc.
• Comfortable with Excel or other project management software such as Asana, Notion and Google Calendar.
• Experience with content management systems (CMS) like WordPress.
• Knowledge of social media marketing and content distribution.
• Experience in creating content for various industries.

About Company: TVL Media is a values-driven digital marketing agency dedicated to empowering our customers. Over the years, we have worked with Fortune 100s and brand-new startups. We help ambitious businesses like yours generate more profits by building awareness, driving web traffic, connecting with customers, and growing overall sales.

Full Stack Architect

• Design overall architecture of the web based platform in the space of Analytics and Application Security.
• Maintain quality and ensure responsiveness of applications.
• Collaborate with the rest of the engineering team to design and launch new features.
• Maintain code integrity and organization.
• Experience working with graphic designers and converting designs to visual elements.
• Understanding and implementation of security and data protection.
• Highly experienced with back-end programming languages – Python with Flask
• Proficient experience using JavaScript libraries and frameworks – ReactJS, Redux
• Proficient in Non-SQL DB like Mongo
• Well versed with Cloud Engineering like AWS
• Good Understanding of Containerisation like Docker, Kubernetes
• Application Development experience for both mobile and desktop.
• Experience with cloud message APIs and usage of push notifications.
• Understands Microservices Design.
• Knowledge of code versioning tools like Bitbucket
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Comfortable working on Design documentation

Work with data scientists and analysts to improve software.

Position Overview:

We are seeking a dedicated and experienced Customer Relationship Manager to join our team. The ideal candidate will have 2 to 5 years of hands-on experience in customer relationship management and will be responsible for building and maintaining strong, long-lasting relationships with our clients. As a Customer Relationship Manager, you will play a pivotal role in ensuring exceptional customer experiences and driving customer satisfaction. If you have a passion for customer-centricity and the skills to back it up, we'd like to hear from you.

Responsibilities:

● Develop and implement an end-to-end CRM campaign/journey to drive user acquisition and engagement.

● Proactively communicate with customers to gather feedback, address inquiries, and improvise the strategy.

● Monitor and analyse customer behaviour and feedback to identify opportunities for improvement.

● Track and report on key performance metrics related to CRM campaigns and journeys

Ideal Candidate:

● 2-5 years of experience in handling CRM tools

● Strong understanding of CRM software like Hubspot, Clevertap, Gupshup etc.

As the successful candidate, you will be required to:

• Design, develop and maintain data quality assurance framework
• Work in conjunction with BI and Data Engineers to ensure high quality Data Deliverable
• Design and develop testing frameworks to test ETL jobs, BI reports and Dashboards and other data pipelines
• Write SQL scripts to validate data in the data repositories against the data in the source systems
• Write SQL scripts to validate data surfacing in BI assets against the data sources
• Ensure data quality by checking against our ODS and the front-end application
• Track, monitor and document testing results

To be eligible for this role, you should possess the following:

• Demonstrated ability to write complex SQL/TSQL queries to retrieve/modify data
• Ability to work in an Agile environment
• Ability to learn new tools and technologies and adapt to an evolving tech-scape

Envoy Global is an equal opportunity employer and will recruit, hire, train and promote into all job levels the most qualified applicants without regard to race, colour, religion, sex, national origin, age, disability, ancestry, sexual orientation, gender identification, veteran status, pregnancy, or any other protected classification.

We are looking are looking for talented and motivated campaign manager to lead and execute our various marketing campaigns. The successful candidate should have experience in managing digital and mass media (TV, Print, OOH, Radio etc.) marketing campaigns.

The campaign manager will work closely with work in collaboration with internal teams and external agencies to prepare and execute campaigns and measure and report on their effectiveness.

Responsibilities

· Develop, execute and manage marketing campaigns with the aim of customer acquisition or engagement

· Brief the various teams within marketing (such as creative, social media and digital) to ensure each campaign is forward planned and delivered on time

· Recruit and manage external agencies to execute marketing campaigns

· Devise campaign timelines and budget and ensure that the same is adhered to

· Ensure that the organisation’s brand and identity is adhered to in campaigns and in all communication channels

· Deliver regular reports of campaign results, including web analysis and evaluation of KPIs

Skills & Qualifications

· A master’s degree in Marketing, advertising or related fields.

· 1-3 years of related experience

· Understanding and past experience of executing campaigns across all marketing channels from digital, social media, paid media, mobile, offline and print

· Exceptional project management and communication skills

· Solid understanding of current market trends

· Experience overseeing simultaneous campaigns

· Understanding and past experience creating integrated content across all marketing channels from digital, social media, paid media, mobile, offline and print

Role Summary

We are looking for Front-End Web Developers who are motivated to combine the art of

design with the art of programming. Responsibilities will include translation of the UI/UX

design wireframes to actual code that will produce visual elements of the application. You

will work with the UI/UX designer and bridge the gap between graphical design and

technical implementation, taking an active role on both sides and defining how the

application looks as well as how it works.

Responsibilities

• Develop new user-facing features
• Writing tested, idiomatic, and documented JavaScript, HTML and CSS/SCSS
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Cooperating with the back-end developer in the process of building the RESTful API
• Build reusable code and libraries for future use
• Builds the interactive data visualization and data interfaces using web technologies.
• Assure that all user input is validated before submitting to back-end
• Translation of the UI/UX design wireframes to actual code that will produce visual
• elements of the application.

Minimum Qualifications

• Minimum 3 + years of experience in ReactJS / Native development
• Experience in writing extensive unit test.

• 
  8+ years of experience in software development using modern languages (ReactJS/Native etc)
• Thorough understanding of ReactJS, Redux, Node.Js, Express Js etc
• Familiarity with modern front-end build pipelines and tools
• Design and develop scalable, performant and responsive FE architecture.
• Ability to deliver in test-driven method
• Critical thinker and problem-solving skills
• Nice to have worked on mobile products (IOS & Android)
• Experience in writing extensive unit tests
• Own code quality and experience in writing extensive unit tests
• Proven ability to learn and adapt to new technologies and frameworks quickly
• Excellent debugging and problem-solving capability.
• Team player
  Good time-management skills