Qualification: Doesn’t matter. Skills and experience do.
Objectives of this Role
- Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
- Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
Daily and Monthly Responsibilities
- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
- Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Collaborate, problem solve, and/or strategize upcoming client meetings with team members
- Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in NPS scores to identify areas of improvement
- Work with the sales and marketing team to drill customer references and develop case studies
Requisites
- 0-3 years of experience in communications, marketing, sales, account management, or customer success
- Strong verbal and written communication, strategic planning, and project management skills
- Analytical and process-oriented mindset
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Readiness to travel to client location as and when required
Work location:
Candidates must be based out of Mumbai. Work from office @ WeWork Malad.
Salary:
We highly value talent and experience. Competitive salary or better.
About PathoGenie
About
Connect with the team
Company social profiles
Similar jobs
Responsibilities:
- Understand platform requirements & coordinate with the development agency for smooth development of our platform
- Make incremental design or developmental changes on the platform on a regular basis
- Ideate & develop new features on our platform
- Conduct regular testing of website performance & fixing bugs (either through agency or by self, whatever applicable)
- Work with UI/UX designer to implement design systems & user experiences
- Proven experience of 2-3 years as a full-stack developer or similar roles
- Experience in developing scalable desktop and mobile applications
- Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
- Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
- Hands on experience with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache)
Signs you might be a good fit for this role:
- You are self-driven, scrappy and entrepreneurial
- You enjoy challenges and are excited to find simple solutions to complex problems
- You put users first
- You're a forever learner
- You want to work in a fast paced (read:messy) startup environment
- You're usually more aware of the hidden hacks & tools of a phone or a computer than most other people
- You like challenges & don't get bogged down by failure easily
- You are firm believer of the quote "if you're not a part of the solution, you're part of the problem"
See you in the other side!
- Angular.JS experience
- MongoDB query and aggregation experience (not a database administrator)
- GraphQL experience
- Node.JS and Typescript experience
- CSS and SCSS experience
- CI/CD experience with GitHub actions
- Software development experience, one of Python (preferred) or Node.JS/Typescript)
- Experience with Messaging architectures - RabbitMQ (preference) or Kafka
- Experience with docker-containers
- Experience with Apache NiFi (valued but not necessary)
- Experience with designing or implementing horizontally scalable solutions
- Experience working with RESTful APIs
- CI/CD experience with GitHub actions
- Experience with Azure cloud
Who we are
Jivox is transforming the way the world experiences digital marketing. We connect brands with their audiences in the most personalized way: using big data, AI/machine learning, Dynamic Creative Optimization (DCO), customer journey optimization, and identity technologies to deliver omni-channel precision marketing.
Recognized as a leader in creative advertising technologies by Forrester Research, Jivox delivers 1:1 messaging throughout the customer journey, seamlessly linking paid and owned media. Our portfolio of global clients includes the likes of Marriott, Mazda, Unilever, Nestle, IBM, Vodafone, and Heineken.
A Powerful Dynamic Creative Personalization platform serves millions of ad impressions a day and evaluates 30 billion+ rules / day. Our proprietary machine learning technology, powers personalization in real-time, creates personalized experiences across all channels including display, video, native and social.
Experience: 2 to 5 years of experience
Relevant experience in Javascript: Min 1 year
Must Have
- Hands-on in HTML5 and CSS3 and JavaScript
- Knowledge of jQuery, GreenSock, JSON and XML
- Good to have cross-browser / Cross-platform compatibility knowledge.
- Unit testing skills
- Debugging skills
- Know how to slice and dice images using Photoshop
- Should able to write the code using the mentioned technologies and should be able to debug over multiple OS across browsers
Good to Have
- Experience in PHP, MySQL
- Knowledge of Adobe Animate (Canvas)
- Knowledge of Adobe Edge
- Knowledge of Google Web Designer (GWD)
- Knowledge in Digital Marketing
Soft Skills requirement:
- Excellent and effective communication skills.
- Good interpersonal skills.
- Be flexible and approachable at all times.
Education: Bachelors degree in Engineering or equivalent experience within the field.
Efficiently and effectively fill open positions by: Placing ads, screening resumes,
conducting interviews, scheduling applicants, and hiring final candidates.
Post positions to appropriate Internet sources, and ensure accurate and error-
free advertising.
Excellent customer service skills, communicates proactively and consistently with
teams.
Submits daily / weekly recruiting reports to internal leadership team.
Supports coordination of interviews for qualified applicants with client department
hiring management.
Administers new hire workflow, including checking references as requested,
submitting for background checks, ensuring background check has been
completed, scheduling drug screens, collecting paperwork, and extending offers
to selected candidates.
Maintains job order and candidate application files.
Schedules pre-placement testing where applicable.
Performs other related duties as assigned or requested.
It's unpaid but I can assure you that you will get great exposure and a great environment to work in. It is a great opportunity to step into the real world. Also other benefits like LOR, certificate and offer letter after you get selected. While the internship, training will be provided by superiors.
Positions available:-
HR, social media marketing, fundraiser, sales and marketing, youth mediathon, and videographers.
Qualifications:-
- should have good communication
- should have basic knowledge of the particular department you are interested in
- should be 12th passed
benefits:-
offer letter after selection
LOR
Certificate after completion.
#Bangalore #bangalorejobs #blr #insidesales
Job Skills:
· Comfortable making cold calls and talking to new people.
· Excellent communication skills (English, Hindi with one regional language)
· Ability to call, connect, interact with potential customers.
· Eager to expand company with new sales.
· Self- motivated and self-directed.
· In depth understanding of company services and its position in the industry
· Knowledge of sales process from initiation to close.
· Ability to work independently or as an active member of team.
Qualification- Any Graduate
Job Location- Bangalore
Experience- Min 0.6 to 5 Years
Salary- Upto 5.5 LPA (+INCENTIVES)
Language- English, Hindi (Hindi is Mandatory)
Interested candidates can send their resume by email or whatsapp or contact on the below mentioned details. Please refer to your friends as well
Madhan