Cutshort logo
For Employers
PathoGenie logo
Customer Success Specialist
Customer Success Specialist
PathoGenie's logo

Customer Success Specialist

Kunal Bhatt's profile picture
Posted by Kunal Bhatt
0 - 2 yrs
₹1.5L - ₹2.5L / yr
Mumbai
Skills
Communication Skills
Microsoft Excel
Multitasking
Customer Relationship Management (CRM)
Customer Success
Attention to detail

Qualification: Doesn’t matter. Skills and experience do.

 

Objectives of this Role

  • Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

Daily and Monthly Responsibilities

  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
  • Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
  • Collaborate, problem solve, and/or strategize upcoming client meetings with team members
  • Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in NPS scores to identify areas of improvement
  • Work with the sales and marketing team to drill customer references and develop case studies

Requisites

  • 0-3 years of experience in communications, marketing, sales, account management, or customer success
  • Strong verbal and written communication, strategic planning, and project management skills
  • Analytical and process-oriented mindset
  • Comfortable working across multiple departments in a deadline-driven environment
  • Active team player, self-starter, and multitasker who can quickly adjust priorities
  • Readiness to travel to client location as and when required
  •  

Work location:

Candidates must be based out of Mumbai. Work from office @ WeWork Malad.

 

Salary:

We highly value talent and experience. Competitive salary or better.

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About PathoGenie

Founded :
2021
Type :
Product
Size :
0-20
Stage :
Raised funding

About

Health Tech SaaS product development is at the front and center of tech and product boom and PathoGenie is building novel and next gen SaaS products for Pathology labs. If You want to work on innovative and challenging Health Tech products, then PathoGenie is the company You should consider. Also, we have an employee first culture where we focus on individual's learning curve and well-being!
Read more

Connect with the team

Profile picture
Kunal Bhatt

Company social profiles

N/A

Similar jobs (10)

Bengaluru (Bangalore)
5 - 8 yrs
₹38L - ₹45L / yr
Node.js
skill iconPython
Field Engineer
Forward Deployed
skill iconDocker
+1 more

Role & Responsibilities

Own the Client’s Outcome:

  • Embed with enterprise customers – on-site and remotely – to understand their supply chain operations, data estate, and what success actually looks like for their business.
  • Scope and design technical solutions for messy, real-world logistics problems – with a clear line to measurable impact: cost per delivery, SLA performance, empty kilometres.
  • Own the full deployment lifecycle: architecture through go-live through steady-state. You’re accountable for the outcome, not just the code.

Build and Ship:

  • Design, build, and maintain backend services in Node.js or Python that power routing, planning, and execution at enterprise scale.
  • Build and own the integrations connecting Locus to client ERPs, TMS, WMS, and OMS platforms – these integrations are often the riskiest part of a deployment.
  • Write production code that runs under real load. If it isn’t in production, it hasn’t shipped.

Be the Technical Interface with the Client:

  • Run architecture reviews, lead integration workshops, and represent Locus in executive steering meetings. You need to be credible at every level of the client organisation.
  • Bring field learnings back into the product and platform teams. Some of Locus’s best features started as a client workaround.
  • Push back when a client request would compromise platform integrity – and propose a better alternative.

Show Up On-Site:

  • Travel to client sites – domestic and international, up to ~30% of the time – for kick-offs, integration sprints, go-lives, and post-live reviews.
  • Build the kind of relationship where the client’s ops lead calls you directly when something goes wrong at 2am, not a support ticket.
  • Be comfortable wherever the work is: a warehouse floor, a logistics control tower, a C-suite boardroom.

Make the Next Deployment Easier:

  • Document architecture decisions, integration patterns, and deployment playbooks – every engagement should make the next one faster.
  • Work closely with Product, Customer Success, and Platform Engineering. Share what you’re seeing in the field; don’t wait to be asked.
  • Mentor junior FDEs and raise the technical bar across the team.

Ideal Candidate

  • Strong Forward Deployed / Field Engineer
  • Mandatory (Experience 1): Must have 5+ years of backend engineering experience with hands-on coding in Node.js or Python, building production-grade systems
  • Mandatory (Experience 2): Must have minimum 2+ years in client-facing / deployment-heavy roles, where they worked directly with enterprise customers
  • Mandatory (Experience 3): Must have experience shipping and owning production systems end-to-end: From design → build → deployment → post-production support
  • Mandatory (Tech Skills 1 - Backend & Systems): Strong in: Node.js or Python (must-have), Building scalable backend services
  • Mandatory (Tech Skills 2 - Integrations): Must have experience with: Enterprise integrations (APIs, third-party systems), Systems like ERP / TMS / WMS / OMS
  • Mandatory (Tech Skills 3 - Data & Messaging): Hands-on with: Relational + NoSQL databases, Event streaming / queues (Kafka / RabbitMQ or similar)
  • Mandatory (Tech Skills 4 - Cloud & Deployment): Experience with: Cloud platforms (AWS / GCP / Azure), Docker + Kubernetes (or containerised deployments)
  • Mandatory (Company): Top Product companies / Startups / SaaS / platform companies


Read more
Gurugram
7 - 9 yrs
₹3.5L - ₹7.5L / yr
Designer
Fashion Designing
CorelDRAW
skill iconAdobe Illustrator
Adobe Photoshop
+4 more

About the Role

We are looking for an experienced Designer specializing in men’s shirts to join our creative team. The role involves end‑to‑end design development, from concept research to production handover, ensuring timely completion of seasonal collections.


Key Responsibilities

  • Concept research and design development for upcoming seasons
  • Preparing creative samples and tech packs; coordinating with vendors for timely range completion
  • Graphic design for labels, trims, and product sampling
  • Providing design support and tech packs for selected styles to ensure smooth production handovers
  • Conducting market visits for design intelligence and competitive brand study
  • Monitoring sell‑through data to improve product design and collection performance
  • Making adjustments in fits as per market requirements


Desired Skills & Qualifications

  • Graduate in Fashion Design (NIFT / Pearl or equivalent)
  • 7–9 years of experience with domestic fashion brands
  • Strong expertise in men’s shirt design, fabrics, and garment construction
  • Proficiency in design software: CorelDRAW, Illustrator, Photoshop
  • Skilled in pattern making and garment construction
  • Excellent communication skills and team spirit
  • Additional graphic design skills will be an advantage
Read more
Pune
0 - 10 yrs
₹1.5L - ₹12L / yr
Sales
Marketing
Admission Counselling
Inside Sales
Sales and operations planning
+6 more

Designation: Business Development Executive

Experience: 0 to 10 years

Salary: As per Company standards.

Joining: Immediately

Job Location: Pune.


Job description:

  • Explain about admission procedures and courses offered to the students and their parents through phone calls.
  • Counsel Students and Parents about our courses.
  • Interaction with Students and Parents on regular basis
  • Monitor class schedules to ensure smooth running of classes.
  • Support the students throughout the admission process by answering their queries.
  • Maintain the target metrics by converting potential students into confirmed admission and succeed in achieving the performance goals.
  • Maintain regular communication with students, parents for coordinating admission activities and resolving problems.
  • Result-orientated and able to work under pressure to achieve targets.
  • Excellent command of spoken and written English as well as the local language.Strong, presentation and persuasion skills.
  • Arranging seminars and workshops.
  • Report daily, weekly and monthly status.
  • Should be target oriented and enthusiastic towards the role.
  • Participating in educational fairs and events.
  • An ability to communicate effectively with colleagues, students and other members of the public of all age groups.
  • Ability to learn on own initiative and research best study options for students.
  • Flexibility over working hours
  • Must Have Pleasing Personality , Excellent Communication and Soft Spoken.


Read more
EcoWell India
JAYASHREE CHANDRASHEKAR
Posted by JAYASHREE CHANDRASHEKAR
Bengaluru (Bangalore)
2 - 6 yrs
₹5L - ₹15L / yr
Field Sales
Sales
Communication Skills
Effective communication
Client Management
+1 more

·        Prospecting leads and contacting them to pitch the product / service

·        Setting up meetings with the prospective clients

·        Presenting product demonstrations to the client

·        Establishing new business links

·        Sales reporting and reviewing performance

·        Negotiating contracts to arrive at the best deal for the client and organization both

·        Working towards achieving the sales target

·        Conduct market research to evaluate gaps, opportunities, and alien needs

·        Seek new opportunities through networking and social media channels

·        Collaborate within teams to achieve better results

·        Take feedback from customers and share it with support teams

Requirements:

·        Must be fluent in English & Kannada

·        Experience in sales



Read more
A Telecom company
A Telecom company
Agency job
via Qrata by Prajakta Kulkarni
Bengaluru (Bangalore)
3 - 8 yrs
₹7L - ₹15L / yr
Search Engine Marketing (SEM)
Search Engine Optimization (SEO)
Marketing
About the role

This is a sales target-driven role that involves managing the day-to-day activities of the HQ marketing team in Bangalore. This role Involves coordination, tracking and managing timelines of deliverables as well as ensuring that quality standards are met. 

Responsibilities:

  • Manage the global demand generation engine  
  • Work towards increasing the number of sales qualified leads generated  
  • Engage partners in areas such as lead generation, joint marketing efforts and events
  • Coordinate Subex Secure’s presence in events
  • Secure endorsements from analysts and media  
  • Manage the digital marketing team
  • Prepare content where needed for campaigns, social media, search engine optimization and marketing
  • Coordinate with internal teams for preparation of collateral, deriving messaging and ensuring preparation of sales enablement material in a timely manner
  • Intervene to improve marketing processes to improve the outcomes and efficiency of our global lead generation efforts

Requirements (please read these carefully before applying)

  • Experience in managing planning and execution of global campaigns through Salesforce and Hubspot
  • Have carried revenue targets or have at least played a key role in attaining these targets  
  • Prior experience in B2B marketing involving a sophisticated product line is a must. Experience in marketing cybersecurity products will present a clear advantage.
  • Prior experience in managing teams and revenue targets is an essential requirement
  • You should have over 6 years of experience with B2B marketing
  • Excellent understanding of SEM and SEO and ways to get leads out of SEM and increase volume of web traffic, improve domain authority and traffic quality through SEO
  • Top notch project management skills
  • Excellent content writing and presentation skills

 

The outcomes (KPI) associated with this role would be:

  • Rise in the number of qualified opportunities and quality of leads processed by the sales team this includes Sales Accepted Leads and Sales Qualified Leads
  • Quality and volume of engagements on social media and improvement in regional web traffic
  • Your contribution towards improving our brand presence globally 
  • Measured improvement in pipeline velocity
  • Attainment of pipeline targets
  • Timely execution of monthly and quarterly marketing plans



Read more
Android developer
Android developer
Agency job
via The Hub by Sridevi Viswanathan
Hyderabad
3 - 10 yrs
₹6L - ₹15L / yr
skill iconiOS App Development
skill iconObjective C
skill iconSwift
Cocoa Touch
RESTful APIs
+1 more

Mandatory skills:

  • Proficient with Objective-C and Swift depending on project requirements and Cocoa Touch
  • Experience with iOS frameworks such as Core Data, Core Animation, etc.
  • Familiarity with RESTful APIs to connect iOS applications to back-end services

Secondary Skills:

  • Experience with offline storage, threading, and performance tuning
  • Knowledge of other web technologies and UI/UX standards
  • Understanding of Apple's design principles and interface guidelines
  • Experience with Version Control System
  • Experience with Bug Tracking

Added advantage if the candidate possess below skills.

  • Knowledge of low-level C-based libraries is preferred
  • Experience with performance and memory tuning with tools such as Instruments and Shark, depending on project needs Familiarity with cloud message APIs and push notifications
  • Bluetooth communication, BLE
  • Performance and Security related Concepts

Read more
Madman Technologies
at Madman Technologies
1 recruiter
Divyani Shree
Posted by Divyani Shree
Noida
1 - 3 yrs
₹3.6L - ₹4.2L / yr
Communication Skills
IT consulting
Quality management
Project Management
Problem solving
+1 more
  • Ensure that all activities are carried out in a timely and cost-effective manner.
  • Application management procedures, systems, and best practices.
  • Materials are purchased, inventory is planned, and warehouse efficiency is monitored.
  • Assist the organization's processes in remaining lawful.
  • Develop strategic and operational goals.
  • Examine financial information and apply it to boost profits.
  • Budgets and predictions must be managed.
  • Perform quality checks and keep track of production KPIs.
  • Train and oversee employees 
  • Look for methods to improve customer service quality.
Read more
Digixhub
at Digixhub
2 recruiters
Hema latha
Posted by Hema latha
Mumbai
3 - 7 yrs
₹3L - ₹10L / yr
skill iconNodeJS (Node.js)
skill iconReact.js
skill iconJavascript
Fullstack Developer
skill iconjQuery

DigiXHub is one of the well known Blockchain Application Development Company in USA & India that provides solutions such as Blockchain Development(Public, private, Consortium Blockchain), Cryptocurrency Exchanges, ICO & ICO Marketing Services, Cryptocurrency Wallet Development, Smart contract Development etc.

For more details, please log on to www.DigiXhub.com.

Work Location: Remote

Work Experience : 3 to 7 years

(Minimum 2.5 years of experience into MERN Stack)

Immediate Joiner Preferred.

We are looking for a Full Stack Web Developer (MERN Stack). Passionate about programming end to end, i.e both frontend and backend modules and applications. Open and keen to learn new technologies.

Job Description

  • Develop interactive, user-friendly applications using the latest frameworks
  • Translate designs and wire-frames into high quality and responsive screens
  • Developing Front-End and Back-end Web Application
  • Creating servers and databases for functionality
  • API design, creation and integrations
  • Staying abreast of developments in web applications, app development and programming languages.

Desired Candidate Profile

  • Must have strong knowledge of Object-Oriented JavaScript
  • Experience building applications in React and Node.js
  • Design, modify, develop, test and implement flawless and clean code
  • Experience with MongoDB and MYSQL
  • Good knowledge of coding standards, design patterns and unit testing.
  • Experience in API design and development
  • Expertise in building secure, scalable & reliable systems
  • Understanding of libraries like Next.js, Jquery, Adonis.js(optional)
  • Good knowledge of CSS and HTML
  • Experience working with GIT
  • Experience with RESTful APIs
Read more
WeKanCode
at WeKanCode
2 recruiters
David netto
Posted by David netto
Remote, Chennai
4 - 7 yrs
₹7L - ₹12L / yr
skill iconReact.js
skill iconRedux/Flux
TypeScript
skill iconHTML/CSS
Redux
+1 more

Wekan Company is hiring React.Js Developer for Chennai

Experience: Overall 4 – 7 years, relevant experience in React.Js - 2 years

Must Have Skills: React, Redux, ES6 and above, HTML5, CSS3

Good to have: Typescript

  • Strong verbal and written communication skills, analytical skills and the ability to learn quickly.
  • Creative approach to problem-solving with the ability to focus on details while maintaining the big picture view.
  • In-depth understanding of Javascript, The DOM and relevant concepts.
  • Experience of working on RESTful Web services.
  • Responsive web development using HTML5, CSS3, JavaScript.
  • Work with cutting-edge frameworks and technologies while advancing your skills along the way
  • Developing new user-facing features using React.js and Redux
  • Building reusable components and front-end libraries for future use
  • Knowledge of WebPack.
  • Good experience with any of the testing framework like mocha, jest, jasmine.
  • Experience of working in an Agile environment with experience of using tools such as Jira.
  • Good communication skills.
  • Degree in Computer Science, Engineering or a related subject.


Best Regards
David

 

Read more
GeakMinds Technologies Pvt Ltd
Nivedha Ashok
Posted by Nivedha Ashok
Chennai
3 - 7 yrs
₹3L - ₹9L / yr
skill icon.NET
ASP.NET
skill iconAngular (2+)
skill iconReact.js
MVC Framework
+3 more
Hello Developer, Are you an energetic and passionate engineer looking to take up challenges at work and accelerate your career growth?? HERE IS AN EXCITING OPPORTUNITY FOR YOU!!!!! Join hands with GLOBAL Data Science & IT services company "GEAK MINDS", and make life even more exciting and interesting every single day... We GeakMinds are a GLOBAL Analytics, IT & Business consulting firm that provides services to businesses to help them make data-driven business decisions. Job Description 2+ years of experience as a.Net Developer Must have strong experience in ASP.NET MVC and C#. Expertise in ASP.Net MVC, ADO.Net Framework. Good Experience of Web API. Working Experience on REST and SOAP Web services. Working experience on HTML5, CSS3, Angular 4,JavaScript,ReactJS & JQuery Working experience in Unit Testing.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos