Support Specialist

ABOUT THE ROLE:

Job Description:

Overview:

We are in search of a seasoned Technical Lead with expertise in Micro services, Cloud Infrastructure,

API Integrations, Networking, Python, Database technologies, and strong proficiency in DevOps

practices. The ideal candidate will have a minimum of 5+ years of experience, showcasing a

comprehensive skill set and a track record of successful project delivery. This role requires

proficiency in cloud services, a deep understanding of DevOps principles, and experience with

database management. Additionally, cloud migration experience is considered a valuable asset.

Key Responsibilities:

• Technical Leadership:

• Lead and inspire a cross-functional team, providing technical guidance and

support.

• Ensure the successful implementation of technical solutions aligned with project goals and timelines.

• Microservices Architecture:

• Design and implement scalable and modular micro-services architecture.

• Enforce best practices in micro-services development, deployment, and

monitoring.

• Cloud Infrastructure and DevOps:

• Architect, deploy, and manage cloud infrastructure on platforms such as AWS, Azure, or Google Cloud.

• Demonstrate strong DevOps practices to streamline development, testing, and deployment processes.

• API Integrations:

• Develop and integrate APIs for seamless communication between system components.

• Prioritize security and reliability in API integrations.

• Networking:

• Design and implement network solutions for distributed systems.

• Troubleshoot and optimise network performance.

• Programming Skills:

• Proficiency in Python for backend development. Django or flask framework.

• Collaborate with the development team to ensure code quality and

adherence to best practices.

• Database Management:

• Design and optimise database schemas for performance and scalability.

• Experience with both SQL and NoSQL databases.

Mandatory Skills:

• Cloud services expertise any one (AWS, Azure, Google Cloud).

• Strong understanding and application of DevOps principles.

• Database management experience.

Preferred Skills:

• Cloud migration experience.

• Certification in relevant cloud platforms.

• Familiarity with containerisation, CI/CD and orchestration tools (Docker, Jenkins,

Kubernetes).

Qualifications:

• Bachelor's or higher degree in Computer Science, Engineering, or a related field.

• Minimum of 5+ years of experience in a technical leadership role.

• Proven expertise in micro-services architecture, cloud infrastructure, API

integrations, networking, Python, and database technologies.

ABOUT THE COMPANY:

FatakPay Digital Private Ltd (FatakPay) is a digital-only lending platform that provides virtual

credit facilities. The solution provides a 100% digital and paperless quick, transparent and secure

way to transact in multilingual format with a ‘scan now, pay later’ facility and easy repayment

options.

We're a company that strongly believes in teamwork, design, creativity and tech. We love to build

the best possible Financial Tech products that make the world a better place.

WHAT HAPPENS NEXT?

If selected for an interview, you will hear directly from someone from the HR department, usually

within a week of the closing date.

• Roles & Responsibilities
• Job Purpose:
• 
  
• To manage the store operations of the respective store efficiently and run it as a successful unit through effective stock management, visual merchandising and achieve the desired sales targets while ensuring the customer service of highest standards.
• 
  
• Job Context & Major Challenges:
• 
  
• A store manager has to manage the storel operations, and at the same time achieve the sales target within a stipulated budget allocated for the store. The store manager has to manage the relationship with the visual merchandising team, projects ,HR ,buying team to ensure that the upkeep training, recruitment, the maintenance of the store are proper, and has to report to the regional manager .
• The major challenges of the jobholder are:
• Lack of responsibility shown by the CCAs after few months of recruitment, low discipline levels • Screening of right candidate for accurate hiring
• Consistency of the sales inspite of daily challenges
• Consistency in delivery TC Experience daily
• Inventory management
• Rostering / people management / grievance
• Accountabilities
• Establish rapport with potential and actual customers on a daily basis • Ensure clean and safe environment for the customer
• Ensures Daily capture of customer information & Bill linking – identify gaps and suggest improvement
• Looks into pattern of information and draw inference on customer types /likings/trends /quality of information captured
• Thank you cards / Calls – process adhered to ( Tracking and ensuring business results and quality call outs
• Ensure every customer gets TC delight 100% adherence of experience delivered
• Ensure that customers become repeat customers once they enter the store.Personally develop relations with top 50 customers of the store • Track customer sales closely across segments /types on a weekly basis • Supervise customer needs and looks at new ideas to delight.
• Performance chats on a monthly basis with individuals
• 24 hours resolution for crew grievance /if escalation to close within 7 days
• Take the initiative at the store level to improve the employee engagement
• Ensure Development plan for Coache’s and their teams is managed well on a quarterly basis..
• Appraisals – Quarterly chats on performance as per KRA
• Ensure there is development plan prepared for all store

People Management

Motivate the staff during the morning briefing about daily sales targets • Rostering , Schedule shifts and ensure punctuality of staff

HR Overview

• Screening for New hires as per Evaluation matrix
• Closure of timely recruitments
• Monthly StoreTraining Calendar adhered to , and gaps are filled on a monthly basis
• Weekly Audits and check on understanding on new joinee training • Ensure 100% adherence that every customer get TC Delight - manages evaluations and trainings for the team - issues with customers sorted within 24 hours - Observes coaches and ASM and take inputs for their Teams - Training needs identified and discussed with L&D for resolution

Visual Merchandising

• Implementation of the plan along with the VM champ
• VM changes at the suitable times in the store
• Replenishment of stocks on the floor
• Ensure VM Guidelines are met before store opening and during the day • Ensures daily actions are taken on VM opening checklist
• Window Maintenance – Ensures standards are met – does a walk thru twice a day
• Gives feedback on sections before pictures are taken and sent to HO • Display change – ensures activity done and time lines adhered to • Fixture maintainace –ensures problems are timely fixed.
• New GTM Window installations – timely done
• Track sales from merchandise going to stylists

Standard Operating Procedures

• Ensures that store opening/closing standards are followed properly,if gaps helps improve system
• Drives Store PnL
• Responsible for personnel planning, work hours, store / team holiday plan
• Inventory management and planning for each product category • Drives Store CRM Managements
• Ensure Timely closure on MIS / Reports Etc Ensure that the housekeeping staff follows the checklist properly
• Control mechanical maintenance of lights, air-system, electrical equipment

Accountabilities

• Reports property damage, request needed repairs within company time frames
• Conducts monthly meetings with different stakeholders
• Ensure proper installation of signage display façade properly cleaned • Daily Counts – Supervision of accuracy and timely reports sent. • Inward /Outward – Resigters maintained ,weekly supervision on dispatch / signs off on compliance
• Manages External Relations –Landlords / Mall team/ vendors

Cost Management

• Schedule the expenditures for the month(petty cash management)
• Follow the preventive maintenance schedule to reduce the costs
• Maintain the safety, energy consumption, and expenses reports
• Control costs incurred on the services provided by the vendors
• Control cash deposits and submission of credit slips on a daily basis
• Maintain records pertaining to customer discounts, schemes
• DMS – Supervision of DMS entry weekly and sufficient funds for store to run

Achievement of sales targets

• Explain & drive the sales targets to Managers on a daily basis • Coordinates with RM on Monthly Targets
• Contribute to the team efforts for accomplishing desired results by setting objectives and directions for KPI’s ,category revenue, competiton analysis,market trends
• Analyze sales very 3 hours to better daily performance
• SMS to be sent to the RM as required
• Motivate store team to achieve daily targets
• Understand Business on a MTD/WTD/FTDbasis and briefs coaches .

Shrinkage control

• Ensure the global count is done accurately on a daily basis and reports sent to HO
• Ensure that nobody from the staff indulges in pilferage and other activities
• Co-ordinate with security guard & staff to keep a watchful eye on customers
• Anticipate problems & preempt them by coming up with creative solutions
• Constantly identifies areas of improvement, takes initiative to drive them

People Management- Demonstrates ability to holistically monitor various HR analytics like workforce planning, staffing levels, engagement scores, salary costs, attrition levels

Competencies- Works with individuals to identify areas of development, works to improve them

Work Standards- Sets standards for excellence to achieve a high level of quality • Accepts responsibility of outcomes of one’s work; admits mistakes and refocuses efforts

Provides encouragement and support to others in accepting responsibility; does not accept others’ denial responsibility without questioning

Raises the bar and repeatedly encourages the team to continually improve. Allocates appropriate resources to get the work done • Provides clear, thorough & timely feedback on work performance to individuals.

Gets Results- Raises the bar and repeatedly encourages the team to continually improve. Allocates appropriate resources to get the work done • Provides clear, thorough & timely feedback on work performance to individuals

Customer Relations- Works to educate the customers so that they are fully aware of products Establishes good interpersonal relationships by helping people feel valued

Handles upset customers by hearing the customer, empathizing, apologizing, and taking personal responsibility for resolving customer problems/issues

Team Work- Builds strong teams that capitalize on differences in expertise, competencies

Champions collaborative team working across departments/ functions • Proactively works with colleagues to develop solutions to their issues

Role: Sr. Data Scientist

Exp: 4-8 Years

CTC: up to 25 LPA

Technical Skills:

● Strong programming skills in Python, with hands-on experience in deep learning frameworks like TensorFlow, PyTorch, or Keras.

● Familiarity with Databricks notebooks, MLflow, and Delta Lake for scalable machine learning workflows.

● Experience with MLOps best practices, including model versioning, CI/CD pipelines, and automated deployment.

● Proficiency in data preprocessing, augmentation, and handling large-scale image/video datasets.

● Solid understanding of computer vision algorithms, including CNNs, transfer learning, and transformer-based vision models (e.g., ViT).

● Exposure to natural language processing (NLP) techniques is a plus.

• Educational Qualifications:

• B.E./B.Tech/M.Tech/MCA in Computer Science, Electronics & Communication, Electrical Engineering, or a related field.
• A master’s degree in computer science, Artificial Intelligence, or a specialization in Deep Learning or Computer Vision is highly preferred

Skills and Competencies

• Strong ability to facilitate meetings with individuals and groups to gather, understand, and articulate their business needs.

• Experience in working at Client site, gathering requirements, and translation of business requirement to solutions

• Extensively work on office 365, SharePoint Online, SharePoint 2016, SharePoint Server 2013 SharePoint Server 2010, Microsoft Office SharePoint Server 2007, ASP.Net using C#, SQL Server, T-SQL queries, REACT, SPFx.

• Proven ability to interact with end users and gather and document complex user / business requirements

• Strong hands-on experience on issue tracking tools like TFS, Azure DevOps, GIT. as well as exposure to configuration management, deployment, and application rollouts.

• Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools, and methodologies

• Having experience in designing, developing, and testing client applications as part of software development cycle using an agile development approach.

• Ability to work independently with minimal supervision and perform as part of a team.

• Excellent analytical, problem solving, communication and interpersonal skills, Able to interact with individuals at all levels.

Job Description:

We are looking for a passionate PHP Developer to join our backend team. The ideal candidate will be an enthusiastic developer eager to learn and grow his/her skills in the field.

• Actively Seek New Programming Knowledge.
• Build Products Using HTML/CSS/JS and Other Front-End Technologies using Frameworks.
• Working knowledge of frameworks like CakePHP, Laravel, etc. is a must.
• Must have knowledge of JS Frameworks like Node and React etc.
• Knowledge of HTML, CSS, MYSQL, and JavaScript.
• Knowledge of MYSQL, Core PHP, and PHP5 is a must.
• Knowledge of WordPress and CMS.
• AJAX, HTML, Payment Gateway.
• Excellent working knowledge of Web application development.
• Vast knowledge of PHP programming concepts.
• Experience in OOPs.
•  Advanced to expert coding skills.
• Strong understanding of functionality.
• Knowledgeable of Web Application Development Frameworks.
• Minimum 5 years of Experience

Job Responsibilities:

• Work independently as well as part of a team to develop new functional features
• Debug existing code and continually look for ways to optimize performance.
• Lead a team of developers, managing and mentoring their work while ensuring project deadlines and quality standards are maintained.
• Interact with service providers, customers and other departments to identify and resolve issues, and develop working relationships with key customers.

Expectations / Cultural Traits:

• Good communication and relationship-building skills.
• Self-driven and motivated.
• Open to work in flexible hours and shifts.
• Ability to work under pressure.
• Willing to learn new technologies and tools

·        Identifies and defines the objective of an assigned marketing research project; determines the best methods to use to meet those objectives.

·        Create research summaries in multiple formats, including spreadsheets, PowerPoint presentations, and written summaries.

·        Summarizes and analyses data; makes recommendations related to research findings.

·        Recruit the participants and assist and complete the project surveys on their behalf.

·        Prepare findings and update databases to include newfound information, and create a summary of that analysis to pass on to the project manager.

·        Assist other researchers with various tasks, including data entry, sample care and storage, field research etc.

·        Perform internet searches to gather relevant information, and record any findings.

Fuzen is a no-code SaaS platform founded and backed by IIT alumni.

We help non-technical SaaS founders bring their product ideas to life at ZERO upfront cost. We are building a marketplace of simple SaaS apps by helping founders to build products with our no-code platform.

The majority of our customers come from traditional industries like - construction, engineering, transportation, consulting etc. and we have recently received seed funding from angel investors.

We are looking for software developers who are good at problem-solving and are interested in product building.

1. Write clean, maintainable, and efficient code
2. Design robust, scalable and secure systems
3. Contribute to all phases of the development lifecycle
4. Follow best practices (test-driven development, continuous integration, SCRUM, refactoring, and code standards)
5. Drive continuous adoption and integration of relevant new technologies into the design.
6. You will be expected to work on Ruby On Rails, React JS, AWS, Heroku, Google Cloud and 3rd party API integrations.

IMPORTANT - Fuzen is an early-stage startup. The work culture is fast-paced and challenging. The job will be demanding and will offer a lot of learning. You should apply only if all of this excites you.

Technical Skills:

• Enterprise: Java, J2EE, Microservices
• OS: Linux
• Database: Oracle, Postgres
• Networking, Multithreading, Socket programming
• Technologies: Struct, Spring, Spring-boot, Hibernate, Hibernate, Event sourcing
• Worked in RESTFul APIs, security and security-related areas especially where financial transactions are involved

Good to Know: ● Docker ● Jenkins ● CI/CD

Additional requirements:

• Strong work ethics, Disciplined, Value-driven, honest, respectful, honours commitment
• Has startup experience or willing to work in small companies
• Has knowledge/experience on the latest trends and technologies
• Has Github profile with own projects
• Participate in stack overflow, open source etc
• Has their own blog
• Excellent communication skills
• Extraordinary problem-solving skills
• Having standout/unique resume layout/design