Support Specialist

We're Hiring | Frontend Developer Intern

Position: Frontend Developer Intern

Location: Indore (Onsite)

Type: Internship

Key Responsibilities

• Develop responsive web interfaces using React.js and JavaScript

• Build clean, reusable, and scalable UI components

• Integrate APIs and collaborate with the backend development team

• Assist in building AI-powered applications using Agentic AI concepts and workflows

• Create and optimize automations using n8n

• Debug, test, and improve application performance and user experience

Requirements

• Basic knowledge of React.js, JavaScript (ES6+), HTML5, and CSS3

• Familiarity with Git/GitHub and REST APIs

• Understanding of Agentic AI, AI tools, or LLMs is a plus

• Exposure to n8n or workflow automation platforms is preferred

• Strong problem-solving skills and eagerness to learn modern frontend technologies

What You'll Gain

• Hands-on experience building AI tool from scratch

• Be on of the member who is going to build an AI tool from scratch

• Exposure to Agentic AI, LLMs, and n8n automation workflows

• Mentorship from experienced developers on live client and product projects

• Opportunity to convert into a full-time role based on performance

Job Title: HR Data Analyst  

Reports To: HR Business Partner

Duties

• Collect and compile HR metrics and data from the global HR team using internal SharePoint site as well as Excel files from local HRIS systems
• Analyze data on a monthly, quarterly, and annual basis regarding recruitment and attrition
• Prepare data reports using Excel and Power Point
• Ensure data integrity by identifying issues and fixing errors either in SharePoint or local HRIS system
• Track recruitment costs on a regional and global basis
• Work closely with Finance team to monitor global recruitment budget costs and new hire/attrition pipeline
• Lead HR data projects, such as data review/audit and mass data changes
• Assist HR team with various data projects, as requested

Required Skills

• Intermediate Microsoft Office skills, including Excel, Power Point and Word
• Strong attention to detail
• Excellent verbal and written communication skills
• Ability to build strong working relationships across different locations and departments
• Strong analytics and problem solving – able to identify anomalies in data and follow up to find an explanation as to why
• Must maintain confidentiality
• Familiarity with Power BI is preferred

Experience

• 8 to 12 years’ experience with data analysis, either in the finance, accounting or HR field
• Bachelor’s degree in any field is preferred

Job Summary:

We are seeking a SAS Data Integration Developer to design, develop, and maintain Campaign Management Data Mart (CMDM) solutions, integrate multiple data sources, and ensure data quality for marketing analytics and campaign execution.

Key Responsibilities:

• Data Integration & ETL Development
• Develop data ingestion, transformation, and deduplication pipelines.
• Standardize, cleanse, and validate large-scale customer data.
• Work with GaussDB, SAS ESP, APIs, and SAS DI Studio for data processing.
• Master Data Management (CMDM) Configuration
• Implement unification & deduplication logic for a single customer view.
• Develop and manage data masking & encryption for security compliance.
• API & CI360 Integration
• Integrate CMDM with SAS CI360 for seamless campaign execution.
• Ensure API connectivity and data flow across platforms.
• Testing & Deployment
• Conduct Unit, Integration, and UAT Testing.
• Deploy CMDM solutions to production and provide knowledge transfer.

Key Skills Required:

• SAS Data Integration Studio (SAS DI Studio)
• Design, develop, and maintain Campaign Management  Data Mart  (CMDM)
• Data Management (SAS Base, SQL, Data Cleansing)
• SAS ESP, GaussDB, and API Integration
• Data Governance (RBAC, GDPR, PII Compliance)
• Data Masking & Encryption Techniques

As a part of customer success team your goal is to provide an exceptional customer onboarding experience, providing them step-by-step tutorials, unlimited guidance and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention.

1. Take handover from sales by understanding customers' persona, their pain points and expectation. 
2. Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestone, training schedule, onboarding goals and communicate it to customers. 
3. Guide users on product features and train them to use it effectively.
4. Make sure the customer achieves an early value and feels WOW so he actually starts reaping the potential of the product.
5. Evaluate customers usage patterns and determine additional ways the customer can successfully leverage the platform features.
6. Build and maintain resources required for onboarding. (Walkthrough, set up guides, help tutorials, emails and video tutorials)
7. Rigorously measure onboarding time and improve it continuously.
8. Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
9. Handover to Success and Support team after successful onboarding completion.
10. Maintain regular communications with clients about new feature developments and enhancements to product. 
11. Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Ready to work in US Shift in future

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

* Candidates must have Real Estate Knowledge,

* In-house drafting of all Documents MOU, Agreement to Sell, Sale Deeds, payment collections, and the bank loan process.

* Should have a minimum experience of 2 to 7 years in CRM and managing teams.

* handled Real Estate CRM.

Preferred candidate profile

* Candidate must have Real Estate Knowledge with min 2 - 4 years of experience.

* In-house drafting of all Documents MOU, Agreement to Sell, Sale Deeds, payment collections, and the bank loan process.

* Collections, preparation documentation, Bank docs.

• Developing Simple to Complex Functionality for Websites and Applications
• Write reusable code preferably using classes and libraries.
• Programming databases specially MySQL.
• Establishing projects from scratch or working on accessible projects
• Developing front-end and back-end applications.
• Take on multiple projects varying in size and complexity.
• Manage projects on AWS and other servers.

• Bachelor degree in Computer Science, Software Engineering or related discipline.
• 1 to 3 years of experience developing eCommerce web applications.
• Should be technically sound in OOPs Concepts.
• Programming databases specially MySQL/PostgreSQL.
• Knowledge of server side technologies like PHP 7/8, NodeJS, NUXT.
• Knowledge of client side technologies like Javascript, JQuery, VueJS.
• Experience in MVC Framework, especially laravel.
• Basic knowledge of HTML5, CSS, XML, JSON.
• Good command on PostgreSQL database and its optimization techniques.
• Exposure to database transactions, stored procedures and triggers.
• Experience working with third-party APIs and developing web services using REST/GRPC.
• Experience with SCM tools like svn/git.
• Ability to adapt and pick up new techniques and technology.
• Knowledge of web security and vulnerabilities.
• Ability to prioritize the work and multi-tasking.
• Excellent communication skills & self-motivated

• Ability to work in an existing codebase and collaborate with a diverse team
• Experience in building enterprise-scale backend REST APIs with frameworks such as Nest.js & Express.js using an API-first paradigm
• Intimate knowledge of crafting highly performant database queries
• Hands-on experience implementing relational database structures, including tables, indexes, views, etc.
• A mindset towards building systems for the cloud and DevOps fundamentals
• Working knowledge of cloud infrastructure services is good to have. If not then willingness to learn should be there.
• Focus towards building security, performance, and scalability into services from the beginning
• Experience with debugging code and troubleshooting technical issues in order to craft appropriate solutions
• Strong proficiency with JavaScript
• Experience in creating and deploying cloud-based web applications.
• Good at Jade, EJS,
• Good at CSS preprocessors (such as Stylus, Less, etc depending on your technology stack)
• Front-end technologies, such as HTML5, and CSS3
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools, such as Git
• Experience with Node.js using web server-based frameworks such as Express.
• PLUS - experience with React.JS, React Native, vue.js javascript framework * Experience with Amazon Web Services
• PLUS - experience with Jenkins or other Continuous Integration tools