Customer Support Executive

About the Role:

KrispCall is seeking an experienced and detail-oriented senior accountant with a semi-CA or CFA qualification to join our team remotely. This role is ideal for professionals with a strong foundation in accounting, financial management, and reporting. The selected candidate will play a critical role in ensuring accurate financial records, compliance with regulatory requirements, and providing key insights to support the company’s strategic decision-making.

Key Responsibilities:

• Oversee and maintain accurate financial records, including general ledger entries, accounts receivable/payable, and reconciliations.

• Prepare monthly, quarterly, and annual financial statements in compliance with relevant accounting standards.

• Manage budgeting and forecasting processes, providing variance analysis and actionable insights to stakeholders.

• Ensure compliance with tax regulations and statutory filings, including GST, TDS, and income tax.

• Aid in developing and implementing internal financial controls and processes.

• Provide detailed financial analysis and support for strategic decision-making.

• Collaborate with cross-functional teams to support financial planning and reporting.

• Liaise with external auditors and regulatory bodies during audits and compliance reviews.

Qualifications and Skills:

• Semi-CA (CA Intermediate) or CFA Level I cleared is mandatory.

• Minimum of 4 years of relevant experience in accounting and financial management.

• Proficiency in accounting software (e.g., Tally, QuickBooks, or Zoho Books) and advanced Microsoft Excel skills.

• Strong understanding of Indian accounting standards, GST, and income tax regulations.

• Excellent analytical and problem-solving skills with keen attention to detail.

• Strong communication skills, both written and verbal, to interact with internal and external stakeholders effectively.

• Ability to work independently in a remote setup and manage multiple priorities under tight deadlines.

What We Offer:

1. Competitive salary and performance-based incentives.
2. Opportunities for professional growth and upskilling.
3. A collaborative and inclusive remote work environment.
4. Exposure to innovative projects and industry-leading practices.

Job Responsibilities:

 ● Identifying new sales leads

 ● Researching organizations and individuals online (especially on social media) to identify

 new leads and potential new markets

 ● Contacting potential clients via email or phone to establish rapport and set up meetings

 ● Pitching products and/or services

 ● Preparing PowerPoint presentations and sales displays

 ● Maintaining fruitful relationships with existing customers

 ● Planning and overseeing new marketing initiatives

 ● Developing sales goals for the team and ensuring they are met

 ● Training personnel and helping team members develop their skills

 Requirement:

 ● Problem-solving skills.

 ● Computer and tech savvy.

 ● A creative perspective is preferred.

 ● Must have interpersonal skills.

 ● Good communication skills, written and spoken.

Linkedin: https://www.linkedin.com/company/digichefs/mycompany/

Website:  https://digichefs.com/

Roles and Responsibilities

• Ability to create solution prototype and conduct proof of concept of new tools.

• Work in research and understanding of new tools and areas.

• Clearly articulate pros and cons of various technologies/platforms and perform

detailed analysis of business problems and technical environments to derive a

solution.

• Optimisation of the application for maximum speed and scalability.

• Work on feature development and bug fixing.

Technical skills

• Must have knowledge of the networking in Linux, and basics of computer networks in

general.

• Must have intermediate/advanced knowledge of one programming language,

preferably Python.

• Must have experience of writing shell scripts and configuration files.

• Should be proficient in bash.

• Should have excellent Linux administration capabilities.

• Working experience of SCM. Git is preferred.

• Knowledge of build and CI-CD tools, like Jenkins, Bamboo etc is a plus.

• Understanding of Architecture of OpenStack/Kubernetes is a plus.

• Code contributed to OpenStack/Kubernetes community will be a plus.

• Data Center network troubleshooting will be a plus.

• Understanding of NFV and SDN domain will be a plus.

Soft skills

• Excellent verbal and written communications skills.

• Highly driven, positive attitude, team player, self-learning, self motivating and flexibility

• Strong customer focus - Decent Networking and relationship management

• Flair for creativity and innovation

• Strategic thinking This is an individual contributor role and will need client interaction on technical side.

Must have Skill - Linux, Networking, Python, Cloud

Additional Skills-OpenStack, Kubernetes, Shell, Java, Development

About the role:

We are seeking a highly motivated Principal Engineer with expertise in building scalable, extensible customer payment solutions, identifying and addressing performance bottlenecks, collaborating with other team members across teams to innovate current/new products; Identify, communicate and implement best practices for the engineering team. Our engineering process is fully agile and has a really fast release cycle - which keeps our environment very energetic and fun.

What you will do:

• Architect, design and lead the development of key software infrastructure, systems, tools and processes, ensuring high scalability and performance.
• Collaborate with the product and other stakeholders across the company to solidify/ negotiate requirements and feasibility.
• Identify, influence and participate in making technical decisions that have a positive impact on engineering and business as a whole.
• Problem-solving that involves complex interactions, constraints imposed by systems, processes, people and physical goods.
• Drive automated solutions that enable better efficiency and process improvement
• Identify and address performance bottlenecks, collaborate with other team members across functions to innovate/improve current/new products by suggesting improvements to the software system.
• Identify, communicate and implement best practices for the engineering team.
• You will advocate for good, clean, well documented and performing code; follow standards and best practices.
• As a Principal Engineer, you will be additionally responsible for planning and timelines of all projects in your domain

We would love for you to have:

• Education: Bachelors/Masters in Computer Science
• Experience: 7-10 yrs recent hands-on experience of working on scalable systems and a diverse set of products/systems.
• Experience with Java stack. Hands-on experience with development and troubleshooting of services.
• Experience with SQL and NoSQL databases and Hadoop stack.
• Experience in System Design of complex Supply-Chain e-commerce systems, Algorithm design and their optimization is a huge plus.
• Strong working knowledge of any REST-based framework, OOPS, Design Patterns
• Expert level experience in building fault-tolerant and scalable platforms.
• Excellent problem-solving skills
• Strong verbal and written (technical) communication and able to work across teams like Business, Product, Engineering, Analytics, App Engineering seamlessly.
• Ability to deliver great results in an agile development
• Exposure to open-source libraries and frameworks.
• Experience with the full software development lifecycle, design, develop, review, debug, document, and deliver (especially in a multi-location organization).
• Ability and experience in the evaluation and integration of third-party systems and libraries and independent completion of POC. Prior experience in integrating with 3rd party Payment solution (like Stripe) is a plus.
• Passion for performance benchmarking and debugging

• Producing periodic reports for management and further analysing the data
• Assisting in the formulation of strategies to increase campaign efficiency
• Launching optimized online adverts through Google AdWords, Facebook to generate leads
• Optimizing ads to increase conversions and reduce CPL
• Suggesting and recommending changes in creatives and banners to improve results
• Providing ideas and collaborating with designers to improve ad experience
• Coordinating with various team members to achieve set targets
• Creating plans and objectives for campaigns

What you need to have:

• Proven experience in SEO, Email marketing and performance marketing is a must
• Understanding of digital marketing concepts and practices
• Knowledge of web analytics tool like Google Analytics
• Good content writing and communication skills
• Knowledge about ad platforms like Facebook & Google Ads
• Knowledge of MS office and Excel (Vlookup/ Pivot/ Text-to-Column/ Deduplication/ Filter/ Sorting)
• Planning, problem solving and decision-making skills
• Time management and project management skills
• Basic understanding of SEO and landing page
• Knowledge of Digital Marketing, Google Adwords, Google Analytics, Optimization and SEO management    

Key aspects of this role: 

• Maintain, update, and enhance ITSM environment including Incident, Request,  Problem, Change and Knowledge Management, Service Catalog, Service Portals,  SLAs, Discovery, and Integrations 
• Participate in the implementation and configuration of other ServiceNow products outside of ITSM to increase the adoption of the ServiceNow platform. • Responsible for performing daily administration, issue resolution, and  troubleshooting of the ServiceNow platform. Monitor health, usage, and overall compliance of ServiceNow and its applications.

To be the right fit, you will need: 

• Minimum of 2 years of demonstrated experience in ServiceNow development and  configuration.  
• Proficient in developing, integrating and maintaining applications using ServiceNow Platform technology and tools.
• Understanding of and experience working with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM• Understanding of IT and business requirements with ability to develop, test, deploy improvements, and update Manage and administer lists, filters, forms, platform  interfaces (to other data sources) and the data within tables, import sets and the  CMDB. 
• Preferably certified in ServiceNow 

We are on the lookout for a dynamic and driven individual for the role of Pre Sales Executive.

What will you do every day?

- The role requires a good blend of technical, product, and interpersonal skills with a passion to provide every necessary support to the front-end sales team to close large-scale enterprise deals.

- You will, on a day-to-day basis, work with various external clients & internal teams trying to bridge the gaps between solutions & selling.

- You will also come up with different collaterals which will help scale up the complete process across industry and geography.

Responsibilities :

- Understand client needs and business challenges to architect a workable solution with a convincing value proposition by collaborating with multiple cross-functional teams

- Manage relationships and with some of NeuroTags' largest strategic accounts and work closely with their teams to achieve the business objectives

- Use the domain & product experience, coupled with sales expertise, to craft sales pitches, client-specific collaterals, and demos for the sales team

- Manage the entire proposal lifecycle which will include scope finalization, solution review, commercials, and proposal submission.

- Analyze market data to determine the ideal customer for NeuroTags' solutions. 

- Own the platform demos & Proof of Concepts. Understand the business use case, and create prototypes for the client

- Responsible for identifying opportunities and giving feedback to the product team to ensure a differentiated product roadmap

Requirements :

- 1-3 years of experience in Pre Sales/ Sales.

- Demonstration of critical product and consumer thinking during his/her career.
- Should be comfortable to do technical writing & creating impactful presentations
- Has a good understanding of SDKs and APIs and a good ability to troubleshoot issues
- Excellent communication skills and experience dealing with multiple stakeholders
- Experience in managing a team will be a plus