Customer Support Executive

FOY for you is a hyper-personalised Smart Beauty and Personal Care e-commerce

platform with the vision of revolutionizing the BPC industry with immersive experiences

and innovative solutions. FOY aims to become India’s first customer centric retail

ecommerce platform which helps in making informed and quick purchases. We foster a

collaborative and results-oriented environment where innovation is encouraged and

employees are empowered to make a real impact on the future of beauty and personal

care.

Job Summary:

We are looking for an API Tester with UI Testing experience to join our QA team. If

you’re passionate about ensuring the quality of web and mobile applications, and have

experience testing APIs alongside UI, we want to hear from you!

Roles & Responsibilities:

• Analyze business requirements, PRDs, and functional specifications.

• Design, review, and execute test cases, test scenarios, and test plans.

• Perform functional, regression, smoke, sanity, integration, and UAT testing.

• Conduct end-to-end testing for web and mobile applications (Android & iOS).

• Perform app-based testing, including UI/UX, functionality, compatibility, and device-specific testing.

• Execute cross-browser and cross-device testing.

• Perform API testing using tools like Postman / Swagger.

• Identify, log, track, and verify defects using JIRA / ClickUp / Azure DevOps.

• Validate backend data using basic SQL queries.

• Collaborate with developers, product, and business teams in an Agile/Scrum environment.

• Support automation testing efforts by writing, executing, or maintaining test scripts (if applicable).

• Perform production sanity testing post-release.

• Prepare test execution reports, defect reports, and release sign-offs.

______________

Required Skills & Qualifications

• 3+ years of experience in Software Testing / Quality Assurance.

• Strong knowledge of SDLC & STLC.

• Hands-on experience in manual testing for web and mobile applications.

• Well-experienced in app-based testing (Android & iOS).

• Knowledge of API testing tools like Postman.

• Basic to intermediate exposure to automation testing (Selenium, Cypress, Playwright, etc.).

• Familiarity with test management and defect tracking tools.

• Good understanding of Agile methodologies.

• Strong analytical, debugging, and communication skills.

______________

Good to Have (Preferred Skills)

• Experience in performance testing using JMeter.

• Knowledge of CI/CD pipelines.

• Experience in eCommerce domains.

• Experience in mobile automation testing (Appium).Experience:

● 3+ years of experience in API testing and UI testing, preferably in a fast-paced

environment.

● Hands-on experience with API testing tools (Postman, Rest Assured, etc.) and UI

testing tools (Selenium, Appium, etc.).

● Familiarity with both manual and automated testing techniques for APIs and UI.

Technical Skills:

● Experience in scripting languages like Python for automation.

● Should have knowledge of databases, SQL and its query methods like SELECT,

INSERT, UPDATE, JOINs, DELETE.

● Strong understanding of RESTful APIs, JSON, XML, and web services.

● Experience with CI/CD pipelines and integrating tests into automation workflows.

● Should have working experience on Agile (Scrum or Kanban) methodologies and

test management tools (JIRA, etc.).

Nice to Have:

● Familiarity with cloud-based testing environments and tools like AWS Device

Farm or BrowserStack or LambdaTest.

● Knowledge of performance testing tools for APIs (JMeter, LoadRunner)

Key Responsibilities

• Edit and proofread content for grammar, spelling, tone, and style consistency.
• Ensure content aligns with brand voice and editorial guidelines.
• Review content for accuracy, clarity, and relevance before publication.
• Collaborate with writers to improve content structure and readability.
• Optimize content for SEO in coordination with the digital marketing team.
• Manage content calendars and ensure timely publishing.
• Fact-check information and verify sources where required.
• Provide constructive feedback to content creators.
• Maintain version control and content documentation.

Sr. Data Engineer (Data Warehouse-Snowflake)

Experience: 5+yrs

Location: Pune (Hybrid)

As a Senior Data engineer with Snowflake expertise you are a subject matter expert who is curious and an innovative thinker to mentor young professionals. You are a key person to convert Vision and Data Strategy for Data solutions and deliver them. With your knowledge you will help create data-driven thinking within the organization, not just within Data teams, but also in the wider stakeholder community.

Skills Preferred

• Advanced written, verbal, and analytic skills, and demonstrated ability to influence and facilitate sustained change. Ability to convey information clearly and concisely to all levels of staff and management about programs, services, best practices, strategies, and organizational mission and values.
• Proven ability to focus on priorities, strategies, and vision.
• Very Good understanding in Data Foundation initiatives, like Data Modelling, Data Quality Management, Data Governance, Data Maturity Assessments and Data Strategy in support of the key business stakeholders.
• Actively deliver the roll-out and embedding of Data Foundation initiatives in support of the key business programs advising on the technology and using leading market standard tools.
• Coordinate the change management process, incident management and problem management process.
• Ensure traceability of requirements from Data through testing and scope changes, to training and transition.
• Drive implementation efficiency and effectiveness across the pilots and future projects to minimize cost, increase speed of implementation and maximize value delivery

Knowledge Preferred

• Extensive knowledge and hands on experience with Snowflake and its different components like User/Group, Data Store/ Warehouse management, External Stage/table, working with semi structured data, Snowpipe etc.
• Implement and manage CI/CD for migrating and deploying codes to higher environments with Snowflake codes.
• Proven experience with Snowflake Access control and authentication, data security, data sharing, working with VS Code extension for snowflake, replication, and failover, optimizing SQL, analytical ability to troubleshoot and debug on development and production issues quickly is key for success in this role.
• Proven technology champion in working with relational, Data warehouses databases, query authoring (SQL) as well as working familiarity with a variety of databases. 
• Highly Experienced in building and optimizing complex queries. Good with manipulating, processing, and extracting value from large, disconnected datasets.
• Your experience in handling big data sets and big data technologies will be an asset.
• Proven champion with in-depth knowledge of any one of the scripting languages: Python, SQL, Pyspark.

Primary responsibilities

• You will be an asset in our team bringing deep technical skills and capabilities to become a key part of projects defining the data journey in our company, keen to engage, network and innovate in collaboration with company wide teams.
• Collaborate with the data and analytics team to develop and maintain a data model and data governance infrastructure using a range of different storage technologies that enables optimal data storage and sharing using advanced methods.
• Support the development of processes and standards for data mining, data modeling and data protection.
• Design and implement continuous process improvements for automating manual processes and optimizing data delivery.
• Assess and report on the unique data needs of key stakeholders and troubleshoot any data-related technical issues through to resolution.
• Work to improve data models that support business intelligence tools, improve data accessibility and foster data-driven decision making.
• Ensure traceability of requirements from Data through testing and scope changes, to training and transition.
• Manage and lead technical design and development activities for implementation of large-scale data solutions in Snowflake to support multiple use cases (transformation, reporting and analytics, data monetization, etc.).
• Translate advanced business data, integration and analytics problems into technical approaches that yield actionable recommendations, across multiple, diverse domains; communicate results and educate others through design and build of insightful presentations.
• Exhibit strong knowledge of the Snowflake ecosystem and can clearly articulate the value proposition of cloud modernization/transformation to a wide range of stakeholders.

Relevant work experience

Bachelors in a Science, Technology, Engineering, Mathematics or Computer Science discipline or equivalent with 7+ Years of experience in enterprise-wide data warehousing, governance, policies, procedures, and implementation.

Aptitude for working with data, interpreting results, business intelligence and analytic best practices.

Business understanding

Good knowledge and understanding of Consumer and industrial products sector and IoT. 

Good functional understanding of solutions supporting business processes.

Skill Must have

• Snowflake 5+ years
• Overall different Data warehousing techs 5+ years
• SQL 5+ years
• Data warehouse designing experience 3+ years
• Experience with cloud and on-prem hybrid models in data architecture
• Knowledge of Data Governance and strong understanding of data lineage and data quality
• Programming & Scripting: Python, Pyspark
• Database technologies such as Traditional RDBMS (MS SQL Server, Oracle, MySQL, PostgreSQL)

Nice to have

• Demonstrated experience in modern enterprise data integration platforms such as Informatica
• AWS cloud services: S3, Lambda, Glue and Kinesis and API Gateway, EC2, EMR, RDS, Redshift and Kinesis
• Good understanding of Data Architecture approaches
• Experience in designing and building streaming data ingestion, analysis and processing pipelines using Kafka, Kafka Streams, Spark Streaming, Stream sets and similar cloud native technologies.
• Experience with implementation of operations concerns for a data platform such as monitoring, security, and scalability
• Experience working in DevOps, Agile, Scrum, Continuous Delivery and/or Rapid Application Development environments
• Building mock and proof-of-concepts across different capabilities/tool sets exposure
• Experience working with structured, semi-structured, and unstructured data, extracting information, and identifying linkages across disparate data sets

What you need to have:

Our client owns and operates multiple brands in the personal advice industry connecting customers to advisors through its proprietary marketplace platform. Their platform has enabled 50+ million conversations with independent experts across a number of fields including relationship advice, spiritual advice, life coaching, and career advice.

Our client is based in San Francisco, USA, and is expanding in Bangalore to bring in top talent and build out exciting new features for their customer-facing e-commerce products. They are looking for top test/quality assurance (QA) engineers to ensure their very high-quality bar is met and raised. As a Quality Assurance Engineer, you will develop and execute feature and regression test suites to ensure product quality.

Role & Responsibilities:

• Work closely with a scrum team and collaborate in all stages of the Software Development Life Cycle (SDLC)
• Key contributor for manual end-to-end functional & regression testing"
• Review feature specifications and design documents and provide timely and meaningful feedback
• Own the acceptance criteria process with developers and create detailed, comprehensive, and well-structured test plans and test cases for features
• Estimating, prioritizing, planning, and coordinating testing activities with the rest of the QA team along with releases
• Identify, record, document, and track bugs
• Collaborate with internal teams (e.g. developers, product managers, stakeholders) to identify requirements and communicate progress & releases

Desired Skills & Experience:

• At least 5 years of experience in Software Quality Assurance / Software Development
• Experience in agile & scrum methodologies
• Ability to write clear and comprehensive acceptance criteria, test plans, and test cases
• Hands-on experience with both white box and black box testing
• Excellent communication skills
• Knowledge of SQL scripting
• BS degree in Computer Science/Engineering or a related subject is a plus
• Automation experience within the Selenium framework (Java) is a plus
• Performance (stress/load) testing is a plus

Perks & Benefits:

• Friendly, talented, collaborative, and entrepreneurial team
• Competitive and comprehensive benefits and perks
• Generous holiday and PTO policies
• Training and development opportunities and allowance
• Fun and inclusive digital, and (in the future) in-person events
• Employee groups - DEI committee, fun committee, wellness group, and more
• Flexible remote work

The company is the industry-leading collection of online destinations (including Astrology.com, Horoscope.com, Keen, and PsychicCenter) providing spiritual guidance on love, relationships, career, health, and life overall. They are passionate about connecting people with the world's best advisors (including psychics, tarot card readers, life coaches, and more) and content to empower everyone to live happier lives.

A team of over 100 employees is powered by their diverse perspectives and company core

values:

• They are humble. They believe the best result is achieved by leveraging others perspectives
• They think like owners. They make decisions that optimize for the greater good of the organization
• They challenge limiting beliefs. They are at their best when they identify and shatter the status quo expectations

The company is an equal opportunity workplace and is an affirmative action employer. They are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

The Games Lead will work with a cross-disciplinary team to manage the development process on a new, unannounced FPS shooter game.

This person will work primarily with engineering and QA to support and facilitate the on-time and on-budget delivery of our game.

Responsibilities

• Manage hybrid Scrum-based development process using different tools such as Clickup.com, Asana, JIRA, spreadsheets, Miro, and other tools used to manage teams and processes.
• Work with engineering in planning and development oversight: manage daily check-ins, track progress, and lead end-of-sprint retros.
• Ensure we are getting the most out of engineering, work closely with design to ensure on-target implementation, and track against the schedule to keep on time and on budget.
• Ensure that we are utilizing the most effective development processes possible.
• Create reports that quantitatively track our progress every week and highlight progress and areas for improvement.
• Coordinate QA and support for maximal efficiency and effectiveness.
• Own the product roadmap, development schedule, and overall project P&L.
• Ensure we approach development focused on a key risks-based approach working closely with all disciplinary leads and the CEO.

Qualifications

• Prior lead PM or producer role on at least 1 successful F2P mobile title full lifecycle.
• Experience working on at least 3 mobile game titles, full lifecycle.
• Expert knowledge of all major development processes: You should know the whys (why are we doing things in specific ways?) and not just the actions/motions of the practices.
• Expert knowledge of all major PM tools (Asana, JIRA, and Monday at the minimum).
• Excellent leader and motivator of teams.
• World-class problem solver.
• Appropriate alignment with our company’s Values.
• Ability to think outside of process (when necessary).
• Willingness to abandon politics and bullshit and instead focus on problems & solutions and the delivery of as high quality of a product as our team can possibly create.
• An extremely hard working and get it done work attitude.