Customer Support Executive

About Us:

Zemoso Technologies provides product & data engineering solutions using open source Big Data stacks, Machine Learning and advanced custom visualizations.

We were featured as one of Deloitte Fastest 50 growing tech companies from India thrice (2016, 2018 and 2019).

Our founders have had past successes - founded a decision management company acquired by SAP

AG (now part of Hana Big data stack & NetWeaver BPM), early engineering team of Zoho (leading billion $ SaaS player) & some Private Equity experience.

Marquee customers along with some exciting start-ups are part of our clientele.

Currently, for our Hyderabad, India development centre, we are looking for Scrum Master.

Position: Scrum Master

Experience: 4-7Years

Location: Hyderabad

Qualification: BTECH/BE in CSE or equivalent

Scrum master certification is a plus

Responsibilities:

Manage each project’s scope and timeline

Coordinate sprints, retrospective meetings and daily stand-ups

Coach team members in Agile frameworks

Facilitate internal communication and effective collaboration

Be the point of contact for external communications (e.g. from customers or stakeholders)

Work with product owners to handle backlogs and new requests

Resolve conflicts and remove obstacles that occur

Help teams implement changes effectively

Ensure deliverables are up to quality standards at the end of each sprint

Guide development teams to higher scrum maturity

Help build a productive environment where team members ‘own’ the product and enjoy working on it

Requirements:

Experience in a scrum master role

Familiarity with software development

Excellent knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement)

Good knowledge of other Agile frameworks (Crystal, XP etc.)

Excellent communication and servant leadership skills

Problem-solving and conflict-resolution ability.

Outstanding organizational skills

Your Impact:

• Implements Digital Consumer experiences based on a foundation of SFCC (Salesforce commerce cloud) to meet expected quality standards
• Ensures functional requirements and high-level solution designs are understood and are translated into detailed technical design
• Implement proofs of concept to prove any new technologies, application flows or integration scenarios and identify customizations needed to SFCC platform for meeting client requirements
• Guides the performance tuning and scalability of the ecommerce solution
• Diagnose and solve technical problems during implementation and support phases

Your Skills & Experience:

• 4-8 Years with 2+ years of implementing commerce application with SFCC in last 3 years
• Demonstrate proficiency in build and release management using CI/CD strategies (leveraging tools like Jenkins and DevOps practices), implement Mocha/Chai unit and functional test cases in order to reduce costs while ensuring quality
• Contributes to designing, implementing and documenting the build release process as well as system configuration and deployment characteristics of the applications
• Participates in technical walkthroughs/ code reviews of other team members’ components, test plans and results and help them with gaps
• Collaborate with architect to define implementation processes and quality gates and standards
• Identifies risks and issues, and help monitor them
• Guides the development of reference and resource materials for SFCC
• Mentors SFCC developers in improving their platform knowledge and development skills
• Communicate technical design to the SFCC developers and help/guide them in the implementation
• Participates in Agile sprints and helps developers understand the strengths and limitations of SFCC

Set Yourself Apart With:

• SFCC B2C Developer certification
• Knowledge on Agile methodology and desired tools like Jira, confluence etc.
• Scripting/development experience with Node.js, Mocha/Chai
• Experience working in any Salesforce cloud environment like SFMC, SFSC etc.
• Excellent written, verbal communication and articulation skills & Good team player
• Self-starter and self-learner with keen interest to grow
• Process orientation and the ability to define and setup processes
• Ability to provide necessary coaching to bring team members up to speed on the technology
• Ability to prioritize and manage multiple tasks
• Excellent and innovative approach to problem solving and finding solutions
• Flexible and proactive/self-motivated working style with excellent personal ownership of problem resolution

Benefits of Working Here:

• Gender Neutral Policy
• 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)
• Generous parental leave and new parent transition program
• Flexible work arrangements
• Employee Assistance Programs to help you in wellness and well being

Experience: 3-5 Years 1 candidate & 1-3 Years 2 candidate

Skills:

Core JAVA(Native), Core Kotlin, Sqlite, MySQL, XML

Only Male Candidate

25% HIKE on Current Salary 

NewGlobe supports visionary governments to transform public education systems, the cornerstone of a prosperous, equitable, and peaceful society.

With a comprehensive system transformation platform and data-driven educational services, NewGlobe delivers rapid and dramatic improvements in learning outcomes at state and nationwide scale. Through building impactful partnerships and programmes, NewGlobe ensures that all children have access to an education that will develop their full potential and create a foundation for growth and prosperity.

NewGlobe leverages more than a decade of educational experience and proven impact in integrated school management, teacher professional development, instructional design innovation, technological system support, child-centered classroom practice, and parent engagement -- all grounded in learning science -- to ensure each teacher is empowered to engage children in transformational learning, and all children have the opportunity to develop to their full potential. Every day, NewGlobe supports governments to solve what were once seen as intractable problems, and by doing so, ensures this generation will be able to grow up to lead more fulfilled lives, while simultaneously building economic prosperity for themselves, their communities, and the globe.

NewGlobe’s high-touch, intensive professional development programs, along with integrated school management, teacher support, and assessment software, enable schools to succeed. NewGlobe works within state and national curriculum and syllabi, ensuring all children are empowered to learn their own history, and master local content, while being globally competitive in mathematics and languages. The science of behaviour change and the science of learning is at the foundation of all programming.

NewGlobe works with urgency because youth quickly becomes adulthood and relentlessly because improvement requires continuous problem-solving. NewGlobe is honoured to serve and to help rebuild trust in public systems.

NewGlobe’s work is all encompassing and will challenge you to use your full mind, and heart, each day. We need bright minds who want to be part of building a new globe -- a more equitable globe -- to join us.

Technology plays a critical role enabling us to provide transformative education at massive scale in highly resource constrained environments. This is one of the key elements that gives us the ability to deliver radically impactful programmes, creating brighter futures for a generation of children across the world each day. Technology spans several key functions, including product management, business intelligence, software development and IT operations.

Working with us, passionate technologists have a chance to directly change the world. No kidding.

The software development department handles all aspects of delivery related to our custom software applications and services - everything that it takes to turn an idea into working software and delivering value to our users. The department is structured into cross-functional, self-organising teams that work together on projects, short and long, alongside product designers and key business stakeholders.

We are looking for a full time Full-Stack Engineer, Software Development to be part of one of our Hyderabad-based cross-functional software development teams, helping to build the software that powers our educational offering. The ideal candidate will have a strong customer focus, a track record of delivering high-quality products in a continuous delivery environment, and an appreciation for clean and simple code. NewGlobe especially values “T-shaped” team members – individuals with expertise in a particular area, but an interest in working across all parts of the technology stack and aspects of delivery.

• Design, implement, and support new products and features
• Ensure software is built with an eye towards quality, maintainability, and scalability
• Collaborate with project sponsors to elaborate requirements and facilitate trade-offs that maximise customer value
• Work with product and development teams to establish overall technical direction and product strategy

• BA/BS in Computer Science or related technical field
• 2+ years of enterprise software development experience in C#, especially .NET Core, and relational databases, especially MS SQL Server and Vue.js in the front end.
• Ability to function well in a fast-paced, informal environment where constant change is the norm and the bar for quality is set high
• Familiarity with continuous delivery practices and tools (e.g Jenkins, Bamboo, GoCD, Octopus)
• Experience in any of the following areas are a plus (and interest a must):

                    Test-Driven Development (TDD) and Behaviour Driven Development (BDD)

                    Cloud environments (esp. AWS) and Containerisation (Docker)

                     Web stacks associated with single-page applications (SPAs) and progressive web applications (PWAs)

                     Other languages and ecosystems (e.g. NodeJS, Ruby, functional languages, NoSQL DBs)

• NewGlobe is a strong supporter of open source projects – familiarity with OSS projects is a plus; contributions to open source projects is a big plus

• A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, set targets, engage others, and do whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
• A networking mastermind – You excel at meeting new people and turning them into advocates. You communicate in a clear, conscientious, and effective way in both written and oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas.
• A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, NewGlobe works in volatile, low-resource communities and runs on fees averaging just $6 a month per pupil. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand. Every dollar you spend is a dollar our customers, who live on less than $2 a day, will have to pay for.
• A customer advocate – Our customers – these families living on less than $2 a day per person – never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their customer benefit, experience, and value.
• A life-long learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.

Desired Candidate Profile

• 3+ years of overall experience in marketing (Must have worked either in Ecommerce, Edtech, Healthtech, Fintech or any other B2C app based company)
• 2+ years of experience in engagement & retention domain
• 1+ year experience of working on engagement & retention tools like WebEngage/ MoEngage/ CleverTap is a big plus
• Excellent analytical skills and a high degree of business acumen
• Strong organizational, communication and presentation skills
• Proven ability in handling concurrent projects with attention to detail and accuracy
• Understanding of Google Analytics and AppsFlyer (Mixpanel knowledge is a big plus)    

• Manage diaries, schedule and document meetings and appointments.
• Reminding the manager/executive of important tasks and deadlines.
• Booking and arranging travel, transport and accommodation.
• Assist in resolving day-to-day business issues.
• Typing, compiling and preparing internal and external - reports, presentations, emails and correspondence.
• Conducting research and analysis on behalf of the manager.

• Acting as a first point of contact for the CEO.
• Organising events and conferences.
• Implementing and maintaining procedures/administrative systems.
• Help plan,design and launch business new processes, initiatives and make recommendations for improvement.
• Act as a mediator to help manage various tasks, assignments and projects.
• Manage databases and information systems.
• Manage information flow in a timely and accurate manner.

• Identifying requirements, and finding products and solutions.
• Find vendors & suppliers, and get quotations.
• Create pricing and feature comparison sheets.
• Do end-to-end, order management; ordering, order tracking, and quality-check on delivery.
• Manage refund & replacement process including customer care interactions, and coordinating with the finance department.

• Duration Available: for a minimum duration of 6 months.
• Pay: You will be paid a stipend.
• Location Availability: for full time (in-office) internship in Jaipur.
• Education & Work experience: Relevant degree in Business Management. Additional training will be a plus. Some experience in an office environment is preferred.
• Software and Applications: Experience with Microsoft Office Suite, emailing, calendaring and productivity software.

• Tech Savvy.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced, team-oriented environment.
• Solid organisational skills and attention to detail.

• You will be proficient in Agile methodologies of Software Development especially SCRUM.
• You will be able to successfully maintain discipline as informed by your seniors.
• You will regularly attend stand-ups and project discussions.
• You will be proficient in full stack dot net development especially web technologies.
• You will have an intermediate level skill set in web development using .net technology.
• You will have a fair understanding of the testing cycle to improve the quality of the software being developed.
• You will assist in writing software requirements documentation.
• You will assist your seniors in doing business analysis on live projects.
• You will assist in doing software testing as and when required.
• You will attend regular training sessions conducted by your seniors.
• You will strive towards writing better code which is more efficient and is also maintainable. 
• You will be proficient in team communication via the official channels such as email, project tracking tools, slack etc.