Cutshort logo
Branch International logo
Customer Solutions Associate
Customer Solutions Associate
Branch International's logo

Customer Solutions Associate

Andrew Huelsenbeck's profile picture
Posted by Andrew Huelsenbeck
1 - 3 yrs
₹5L - ₹6L / yr
Mumbai
Skills
Customer Support
Customer Success
Technical support
Branch Overview 
Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.
 
Branch's mission-driven team is led by founder and former CEO of http://kiva.org/">Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.

Job Overview
This role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.

Responsibilities
  • Customer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)
  • Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)
  • Servicing & Collections - Proactively reaching out to borrowers who have missed payments
  • Product - Escalating customer feedback and IT bugs to help improve our product
  • Finance - Manage refunds, repayments, and other payment processes
  • General - various administrative projects as needed

Qualifications
  • 1-2 years of previous job experience in customer service
  • Passionate about our mission and our customers
  • Highly entrepreneurial, proactive, and willing to get your hands dirty
  • Excellent communication skills, both oral and written
  • Good grammar, spelling and punctuation
  • Driven by data and highly analytical, good understanding of excel preferred
  • Good typing speed (ideally above 45 wpm)
  • Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays
 
Typing Speed Test- Please follow instructions below
  • You are required to take an online typing speed test through the link below
  • Go to http://www.typingtest.com/">http://www.typingtest.com/ to complete a type speed test.
  • On the left, select English, 1 minute, and Aesop's Fables.
  • Click the green "Start Test" button.
  • Please upload a screen shot of your typing test results as part of your cover letter. 

Apply here: https://hire.withgoogle.com/public/jobs/branchco/view/P_AAAAAAFAAGKIzCHGAVHhy1">https://hire.withgoogle.com/public/jobs/branchco/view/P_AAAAAAFAAGKIzCHGAVHhy1
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Branch International

Founded :
2015
Type :
Product
Size :
100-500
Stage :
Raised funding

About

Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Nairobi, Mumbai and Mexico City, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.


Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.


Our mission is to deliver world-class financial services to the mobile generation.


We're interested in the rising stars with a worldly perspective, a deep interest in financial technology, and an appetite for growth.


Why Branch?


The future looks bright:

We've built a profitable business model, secured multiple rounds of funding, and already disbursed millions of loans. Now it's time to scale exponentially.


Passion is rewarded:

We're not just building a new gadget or solving for far-out futures – we're designing financial services that impact real people, communities and economies.


Your work matters:

Our teams are lean and agile which means every person not only contributes but can leave a lasting mark on the product, the business, and the lives of our global customers.


Challenges await:

The work we do at Branch isn't superficial or easily tackled – it's a real utility for people and with that comes tough challenges. That's why we need the best minds on the forefront of our mission.


More than just a paycheck

While we believe interesting work is the best reward, we also like to incentivize our employees with unlimited time off, discretionary travel to global offices, equity, and more.


Get out of your bubble

We don't solve problems for people, we solve problems with people. As part of Branch, you'll get to work in exciting places and meet people from all over the globe. And yes, you'll want to have a passport handy.


Read more

Company video

Branch International's video section
Branch International's video section

Candid answers by the company

What does the company do?
What is the location preference of jobs?
Why Branch?
What benefits and perks can employees expect when they join the team?

Branch makes it easy for people to access a loan, anytime, anywhere. People can complete the application in seconds and receive loan straight into their bank account. Visit our website to learn more.

Product showcase

Branch's logo
Branch
Visit
Experience the ease of accessing instant credit within minutes. Say goodbye to tedious paperwork and physical documentation – our 100% online system ensures a hassle-free experience.
Read more

Photos

Company featured pictures
Company featured pictures

Connect with the team

Profile picture
Nandita Coutinho
Profile picture
Anshul Agrawal
Profile picture
Seun Olafusi

Company social profiles

instagramlinkedintwitterfacebook

Similar jobs

Advertising, Marketing & Technology Industry
Advertising, Marketing & Technology Industry
Agency job
via Peak Hire Solutions by Dhara Thakkar
Mumbai
2 - 5 yrs
₹10L - ₹20L / yr
Customer Success

ROLES AND RESPONSIBILITIES:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.


  • Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
  • Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
  • Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
  • Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
  • Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
  • Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
  • Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
  • Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
  • Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.


IDEAL CANDIDATE:

  • 2-5 years of experience on the internet/technology industry (mandatory)
  • B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
  • Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
  • Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
  • Accountability and personal organisation are essential
  • Experience in managing a diverse group and training each according to company standards
  • Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
  • Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
  • Self-motivated and proactive mindset with the ability to work independently and as part of a team.
  • Experience in the tech industry or a related field is highly desirable.


PERKS, BENEFITS AND WORK CULTURE:

  • Flexible work hours and leaves
  • Salary advance
  • Maternity/Paternity leave benefits & adoption assistance
  • Butler & Concierge services
  • Team Off sites & Celebrations


BEYOND WORK:

  • Insurance benefits for you and family
  • Interest-free loans
  • Gift vouchers for special moments
  • Fully-equipped Gym
  • Education Sponsorship Programs
Read more
Syphnosys Technology Pvt Ltd
Mira Sidhdhapara
Posted by Mira Sidhdhapara
Surat
1 - 2 yrs
₹1L - ₹2L / yr
skill iconAndroid Development
skill iconKotlin
skill iconJava
skill iconC++

Urgent Hiring!!!


We are looking for Android Developer


Job Description:

  • 0.3 to 1 year of experience in developing android applications
  • Proficiency in Java, Kotlin, or C++.
  • Ability to easily use Android Studio, including the Android SDK.
  • Prior experience as an Android Developer will be advantageous.
  • Excellent coding and proofreading skills.
  • Ability to manage your workload with minimal supervision
  • Proofreading your code and correcting mistakes before each app is released.
  • Collaborating with UI and UX Designers, as well as Software Testers, to ensure that each app is presentable and in perfect working order


Location: Surat (full-time onsite and local candidates only)


Thanks!

Read more
Cloudesign Technology Solutions
Anshul Saxena
Posted by Anshul Saxena
Noida, Hyderabad, Bengaluru (Bangalore)
5 - 8 yrs
₹25L - ₹30L / yr
Apache Kafka
Kafka Cluster
Schema Registry
Streaming
Kafka
+1 more

Job Title: Tech Lead and SSE – Kafka, Python, and Azure Databricks (Healthcare Data Project)

Experience: 4 to 12 years


Role Overview:

We are looking for a highly skilled Tech Lead with expertise in Kafka, Python, and Azure Databricks (preferred) to drive our healthcare data engineering projects. The ideal candidate will have deep experience in real-time data streaming, cloud-based data platforms, and large-scale data processing. This role requires strong technical leadership, problem-solving abilities, and the ability to collaborate with cross-functional teams.


Key Responsibilities:

  • Lead the design, development, and implementation of real-time data pipelines using Kafka, Python, and Azure Databricks.
  • Architect scalable data streaming and processing solutions to support healthcare data workflows.
  • Develop, optimize, and maintain ETL/ELT pipelines for structured and unstructured healthcare data.
  • Ensure data integrity, security, and compliance with healthcare regulations (HIPAA, HITRUST, etc.).
  • Collaborate with data engineers, analysts, and business stakeholders to understand requirements and translate them into technical solutions.
  • Troubleshoot and optimize Kafka streaming applications, Python scripts, and Databricks workflows.
  • Mentor junior engineers, conduct code reviews, and ensure best practices in data engineering.
  • Stay updated with the latest cloud technologies, big data frameworks, and industry trends.


Required Skills & Qualifications:

  • 4+ years of experience in data engineering, with strong proficiency in Kafka and Python.
  • Expertise in Kafka Streams, Kafka Connect, and Schema Registry for real-time data processing.
  • Experience with Azure Databricks (or willingness to learn and adopt it quickly).
  • Hands-on experience with cloud platforms (Azure preferred, AWS or GCP is a plus).
  • Proficiency in SQL, NoSQL databases, and data modeling for big data processing.
  • Knowledge of containerization (Docker, Kubernetes) and CI/CD pipelines for data applications.
  • Experience working with healthcare data (EHR, claims, HL7, FHIR, etc.) is a plus.
  • Strong analytical skills, problem-solving mindset, and ability to lead complex data projects.
  • Excellent communication and stakeholder management skills.


Read more
HIPPO CLOUD TECHNOLOGIES
Shimoga, Mangalore, Tumkur, Mysore, Chitradurga
1 - 2 yrs
₹1L - ₹1.5L / yr
Customer Support
Customer Relationship Management (CRM)
Field Sales
Marketing
Customer Service
+1 more

We Are Hiring For Tally Customer Support

Job Role: Tele calling & Sales Supporting

Candidates Must Have Good Communication Skills

Candidates Should Be Able To Speak English Fluently

Qualification: B.com Graduates Can Apply

Job Location: Shimoga, Mangalore, Karnataka

Experience: 1 - 2 year experience is required

Read more
Appitsimple infotek Pvt. Ltd.
Kiran Guwalani
Posted by Kiran Guwalani
Ahmedabad
2 - 4 yrs
₹4.8L - ₹5.4L / yr
MS-Office
Time management
Appointment scheduling
Effective communication

Headquartered in Ahmedabad, Appitsimple is better known for its innovative "Digital Products" - SoftwareSuggest and CallHippo. It is an IT company that has been revolutionizing & simplifying the way organizations do business since Jan 2014.

 

We are a growing team of 150+ professional experts coming from diverse backgrounds who have keen expertise in dealing with Digital Products. A flexible work environment, a high level of empowerment, involvement in the company's business decisions, leadership development through mentoring, skills development initiatives are the big takeaways at Appitsimple Infotek.  

 

URL: https://appitsimple.com/about  

 

Appitsimple is looking for a highly resourceful EA to CEO with the ability to also be extremely effective independently.

 

Responsibilities:

  • Managing an active calendar of appointments of the CEO
  • Complete a broad variety of administrative tasks.
  • Provide a bridge for smooth communication between the CEO and internal departments
  • Taking MOM and working closely and effectively with the CEO to keep him well informed of upcoming commitments and responsibilities.
  • Maintain and take care of organization data.
  • Proficient in Microsoft Office.

 Requirements

  • Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
  • Very strong interpersonal skills and the ability to build relationships with employees 
  • Expert-level is written and verbal communication skills.
  • Demonstrated proactive approaches to problem-solving with strong decision-making capability.
  • Proven ability to handle confidential information with discretion.
  • Demonstrated ability to achieve high-performance goals and meet deadlines in a fast-paced environment.
  • Forward-looking thinker, who actively seeks opportunities and proposes solutions.
Read more
LS Spectrum Solutions Private Limited
Mumbai
2 - 5 yrs
₹6L - ₹10L / yr
cypress

Main tasks

  • Test preparation (test design, creation of test specifications and test cases for regression tests and tests of new and further developments)
  • Sprint-accompanying testing in the Scrum team
  • Test evaluation/documentation of the test results
  • Cypress testing tool hands-on experience for Automation testing
  • Further development of existing test automation processes
  • Close cooperation with the SOL business unit and the test departments at other locations

Qualification profile

  • Completed degree or comparable training with an IT background
  • Affinity and many years of experience in systematic testing of software products
  • Excellent ability to work in a team and an independent, structured way of working
  • Practical knowledge of the application of test methods and quality management standards as well as test automation knowledge is advantageous
  • Fluent in English
Read more
coMakeIT
at coMakeIT
4 recruiters
Aparna Reddy
Posted by Aparna Reddy
Hyderabad
3 - 12 yrs
₹1L - ₹10L / yr
Content Writing
Lead Generation
Content Marketing
Job Description This career opportunity is with coMakeIT’s Inbound marketing team, which is responsible for branding, positioning, and marketing of coMakeIT’s services across all geographies and verticals. As a Marketing Communications Specialist, you will play a critical role in the creation of content and collaterals by the team and will report to the VP Marketing. You must have a clear sense of the domain in which coMakeIT operates, and must contribute to the strategic direction and positioning for coMakeIT’s services portfolio, and will work with the senior corporate leadership, and the sales teams. Your major responsibilities will include: • Content generation: Will play the lead role in generating original content including website, standard marketing collaterals (Brochures, presentations, case studies), blogs, white papers, newsletters, etc. to support generic marketing activities. • Inbound Lead generation: Responsible for driving lead generation through various Inbound Content marketing activities. This will include lead qualification, content development and management, helping organize/front-end participation in international events among other things. Responsible for meeting lead generation and content generation targets. • Sales Enablement: Creating content to support sales activities, including specific Account Based Marketing(ABM) campaigns, presentations and collaterals. • Marketing channel ownership: Creating social media campaigns, using Twitter, Blogs, LinkedIn, You Tube etc. Skills, Competencies, and Experience: You should possess the following skills, competencies, and experience: • Clear thinker with an analytical and strategic outlook • Prior experience of working in a similar role (preferably in the technology domain) for atleast 5 years • Solid experience, insights, and firm grasp on all aspects of Inbound and content marketing • Extreme importance will be given to demonstrated ability in producing original content on diverse topics • Outstanding communication skills • Entrepreneurial drive with a can-do attitude, and a strong desire to learn and shape your own career path. • The ability to succeed in a professional environment where business and market direction is not always well defined. Qualified candidates will understand how to produce results when working in challenging environments and/or new business areas.
Read more
snva ventures
at snva ventures
2 recruiters
Vishesh Tyagi
Posted by Vishesh Tyagi
Noida
1 - 5 yrs
₹2.5L - ₹6L / yr
International sales
Job description
 
· Promote/Sell various IT training/certifications to the working professionals/students.
· Intensely following up with the prospects clients/students and closing the sales within the sales cycle.
· Generate new leads, create sales pipeline and following with the closure.
· Obtaining client information Counsel Professional for trainings/certifications.
· Reaching out professionals/clients by making outbound calls, emails and if also face to face meetings/counseling if required.
· Selling Advertising Different s in the different geographies like India, U.S, Canada, Singapore, Malaysia, Middle East and few European boundaries
· Negotiating and closing the deals.
· Diligently communicating, aggressive follow up and priming the lead through different channels.
Read more
Product Based Company
Product Based Company
Agency job
via VMultiply Solutions by Sumaiya sultana
Bengaluru (Bangalore)
3 - 5 yrs
₹10L - ₹15L / yr
skill iconReact.js
skill iconJavascript
Web Development
skill iconRedux/Flux

Requirement:

Position: MID Web Developer

Experience: Min 3yr

Relevant Experience in React , Redux, Javascript etc is mandatory

CTC: As per standards

Location: Bangalore

Industry: Retail / E-commerce 

Functional Area: IT Software - eCommerce, Internet Technologies 

Role Category: Programming & Design 

Role: Application Programmer

 Employment Type: Permanent Job, Full-Time 

 
 

Mid developer (New)

Knowledge in react JS, Javascript, HTML, CSS

Knowledge in React JS (Overview)

Fair understanding of redux and hooks

Coding Skills

Regards
sunitha
HR Executive

Read more
Noise
at Noise
1 video
3 recruiters
Shilpa Jangid
Posted by Shilpa Jangid
NCR (Delhi | Gurgaon | Noida)
8 - 10 yrs
₹20L - ₹35L / yr
mobile architecture
Mobile App Development
skill iconAndroid Development
skill iconiOS App Development
Android developer
+5 more

We at Noise.com are looking for an experienced, Tech Lead who has hands-on experience of mobile apps development to be part of our team. We need someone with expert-level technical skills and expertise, who can manage a fully functional web and app development team, maintain impeccable quality standards and optimize functions accordingly throughout the completion of the app project. You will have an opportunity to build the team. 

Profile summary: 

  • Managing the entire product life cycle - conceptualization, design, development, Q/A, maintenance, and new version upgradation

  • Good knowledge of Ruby,Node.js, React Native, Android/iOS App development, Firebase, and web services (Java, JavaScript, HTML, XML, OOA, OOD, DS, DB Concepts) 

  • Work closely with stakeholders on website, app, and internal product planning and execution.

  • Provide technical leadership in the end to end design, development, and testing of solutions

  • Keep up to date on cutting edge technologies and effectively incorporate that knowledge to our platform roadmap, design, and implementation

  • Sound Knowledge of testing methodologies including automation testing

  • Handle and address any issues regarding the development: technical difficulty or team management & get all issues resolved by coordinating with other technical experts or if required by any other department for the same

  • Coordinate with internal resources and third parties/consultants/vendors for the flawless execution of projects

  • Maintaining an Agile environment and meeting the product delivery deadlines

  • Lead and manage the day to day activities of their team

  • Establish and maintain a proper communication channel among all the stakeholders and report and escalate the same to management as needed

  • Tracking the status of the team's work and ensuring deliverables are produced on agreed schedules in coordination with the other stakeholders

  • Conduct project risk identification and mitigation action planning

  • Conduct module-level work effort estimations and integrate for the whole system  

  • Provide accurate and detailed weekly task reports

  • Should have at least 3.5+ years of experience in mobile application development experience with at least two apps that are on the app store that you are proud to discuss with us

Your must-haves:  

  • You should be familiar with the Cloud Technologies 

  • You should be familiar with the Web Architecture 

  • You should be familiar with the Mobile Architecture especially MVVM

  • Consistently demonstrated ability of Tech Lead in current role

  • 5+ Years of relevant industry experience

  • Certified: AWS Solution Architect (Preferred but not mandatory)

Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos