Customer Solutions Associate

Sr. Manager / Manager – Sales (PCR / EPR)

📍 Location: Surat | 🏢 Department: EPR/PCR

About the Role

We are seeking an experienced and dynamic Sales Professional to drive business development and partnerships in the sustainability domain. The role focuses on Post-Consumer Recycled (PCR) plastics and Extended Producer Responsibility (EPR) compliance solutions, engaging with leading FMCG, packaging, textiles, and manufacturing companies.

Key Responsibilities

🔹 Identify and acquire new B2B clients across FMCG, consumer goods, packaging, textiles, and industrial sectors.

🔹 Drive sales of PCR plastics and sustainable packaging solutions.

🔹 Develop pricing strategies, negotiate contracts, and achieve sales & margin targets.

🔹 Build and expand partnerships for EPR compliance services (collection, recycling, documentation).

🔹 Support clients in meeting EPR targets with end-to-end solutions (collection, recycling, certification, reporting).

🔹 Develop and execute marketing & branding campaigns to promote sustainable solutions.

🔹 Represent the company at trade shows, industry forums, and sustainability events.

🔹 Track market trends, competitor activity, and regulatory changes to identify opportunities.

Qualifications & Experience

✅ Graduate in Business, Marketing, Environmental Sciences, or Engineering (MBA preferred).

✅ 5–10 years of sales/marketing experience in recycling, plastics, packaging, or sustainability sectors.

✅ Strong knowledge of EPR regulations, PCR plastics, and compliance frameworks.

✅ Proven track record of achieving sales targets and building corporate relationships.

Skills Required

✨ B2B sales, negotiation & relationship management

✨ Knowledge of plastic recycling technologies & sustainable materials

✨ Strong understanding of EPR rules & compliance

✨ Digital marketing, CRM tools & data analytics proficiency

✨ Excellent communication, presentation & networking skills

Key Job Duties & Responsibilities :

- Design, implement and maintain robust network infrastructures connecting all locations to deliver secure, high availability (>99.9%) network services throughout a global environment.

- Recommend, develop, collaborate, and support adherence to network standards, policies, and procedures in accordance with best practices.

- Implement and support networking solutions according to II-VI Incorporated standards and industry best practices.

- Assist and consult with systems and network professionals, including those at other II-VI sites, on networking initiatives, technologies, and compatibility between sites.

- Lead network infrastructure efforts (LAN and WAN) to include project planning, quality implementation and administration.

- Work with outside vendors to provide a stable network environment.

- Ensure continuous network operations through the design and implementation of resilient services and appropriate failover capabilities.

- Implement and maintain disaster recovery plans to ensure network infrastructure resiliency and recoverability.

- Participate in the validation and periodic testing of recovery procedures.

- Develop and manage multiple concurrent project plans to effectively implement information technology solutions.

- Communicate the scope, goals, deliverables, and significant milestones.

- Effectively communicate project expectations with team members and project stakeholders.

-Proactively identify, communicate, and resolve project issues.

- Identify, implement, monitor and maintain network services including the existing VoIP infrastructure, wireless, LAN/WAN topologies, and process control networks.

- Participate in administration and support of networks, security, telephony, video, wireless and operations.

- Manage and implement planned changes in pre-scheduled maintenance windows off hours.

- Deliver end-user support to a regional user base on a timely basis and in accordance with department standards, consistent with legal and statutory requirements and with industry best practices.

Skills/Qualifications (include Education, Skills & Experience) :

- Bachelor's degree in Computer Science\related area or equivalent work experience and knowledge.

- 7 - 10 years of experience in network and telephony planning, design, and management for a global company.

- Cisco route & switch CCNP certifications are required.

- Voice and/or security certifications are preferred.

- Possess expert knowledge of network and data communication protocols and technologies.

- Able to design, implement and support converged networks with voice, data, video and wireless access.

- Must be able to scale upwards and adopt newer technologies that include converged infrastructure, software defined networks, and application delivery.

- Possess proficient knowledge and practical experience in the design and management of dynamic network routing and switching; wireless networking; implementation and support of VoIP technologies and videoconferencing.

- Experience with Cisco technologies, Check Point firewalls, Palo Alto and F5 equipment is preferred.

- Strong vendor management experience desired.

- The candidate should have good communication and troubleshooting skills to manage MPLS, telecom, and data providers.

- Excellent customer service skills including telephone techniques, listening skills, sense of urgency and enthusiasm.

- Excellent English verbal and written communication skills; ability to communicate effectively with end-users, IT professionals and management.

- Demonstrated skills in network project planning and management, documentation, problem-solving and work prioritization.

- Proven technical project management and documentation skills.

- Must be both team-oriented and self-motivated.

- Willing to travel, domestic and international.