Cutshort logo
Branch International logo
Customer Solutions Associate
Customer Solutions Associate
Branch International's logo

Customer Solutions Associate

Andrew Huelsenbeck's profile picture
Posted by Andrew Huelsenbeck
1 - 3 yrs
₹5L - ₹6L / yr
Mumbai
Skills
Customer Support
Customer Success
Technical support
Branch Overview 
Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.
 
Branch's mission-driven team is led by founder and former CEO of http://kiva.org/">Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.

Job Overview
This role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.

Responsibilities
  • Customer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)
  • Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)
  • Servicing & Collections - Proactively reaching out to borrowers who have missed payments
  • Product - Escalating customer feedback and IT bugs to help improve our product
  • Finance - Manage refunds, repayments, and other payment processes
  • General - various administrative projects as needed

Qualifications
  • 1-2 years of previous job experience in customer service
  • Passionate about our mission and our customers
  • Highly entrepreneurial, proactive, and willing to get your hands dirty
  • Excellent communication skills, both oral and written
  • Good grammar, spelling and punctuation
  • Driven by data and highly analytical, good understanding of excel preferred
  • Good typing speed (ideally above 45 wpm)
  • Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays
 
Typing Speed Test- Please follow instructions below
  • You are required to take an online typing speed test through the link below
  • Go to http://www.typingtest.com/">http://www.typingtest.com/ to complete a type speed test.
  • On the left, select English, 1 minute, and Aesop's Fables.
  • Click the green "Start Test" button.
  • Please upload a screen shot of your typing test results as part of your cover letter. 

Apply here: https://hire.withgoogle.com/public/jobs/branchco/view/P_AAAAAAFAAGKIzCHGAVHhy1">https://hire.withgoogle.com/public/jobs/branchco/view/P_AAAAAAFAAGKIzCHGAVHhy1
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos

About Branch International

Founded :
2015
Type :
Product
Size :
100-500
Stage :
Raised funding
About

Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Nairobi, Mumbai and Mexico City, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.


Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.


Our mission is to deliver world-class financial services to the mobile generation.


We're interested in the rising stars with a worldly perspective, a deep interest in financial technology, and an appetite for growth.


Why Branch?


The future looks bright:

We've built a profitable business model, secured multiple rounds of funding, and already disbursed millions of loans. Now it's time to scale exponentially.


Passion is rewarded:

We're not just building a new gadget or solving for far-out futures – we're designing financial services that impact real people, communities and economies.


Your work matters:

Our teams are lean and agile which means every person not only contributes but can leave a lasting mark on the product, the business, and the lives of our global customers.


Challenges await:

The work we do at Branch isn't superficial or easily tackled – it's a real utility for people and with that comes tough challenges. That's why we need the best minds on the forefront of our mission.


More than just a paycheck

While we believe interesting work is the best reward, we also like to incentivize our employees with unlimited time off, discretionary travel to global offices, equity, and more.


Get out of your bubble

We don't solve problems for people, we solve problems with people. As part of Branch, you'll get to work in exciting places and meet people from all over the globe. And yes, you'll want to have a passport handy.


Read more
Company video
Branch International's video section
Branch International's video section
Candid answers by the company
What does the company do?
What is the location preference of jobs?
Why Branch?
What benefits and perks can employees expect when they join the team?

Branch makes it easy for people to access a loan, anytime, anywhere. People can complete the application in seconds and receive loan straight into their bank account. Visit our website to learn more.

Product showcase
Branch's logo
Branch
Visit
Experience the ease of accessing instant credit within minutes. Say goodbye to tedious paperwork and physical documentation – our 100% online system ensures a hassle-free experience.
Read more
Photos
Company featured pictures
Company featured pictures
Connect with the team
Profile picture
Nandita Coutinho
Profile picture
Anshul Agrawal
Profile picture
Seun Olafusi
Company social profiles
instagramlinkedintwitterfacebook

Similar jobs

Egnyte
at Egnyte
4 recruiters
Prasanth Mulleti
Posted by Prasanth Mulleti
Remote, Mumbai
2 - 7 yrs
Best in industry
skill iconAmazon Web Services (AWS)
Windows Azure
Google Cloud Platform (GCP)

At Egnyte we build and maintain our flagship software: a secure content platform used by companies like Red Bull and Yamaha.


We store, analyze, organize, and secure billions of files and petabytes of data with millions of users. We observe more than 1M API requests per minute on average. To make that possible and to provide the best possible experience, we rely on great engineers. For us, people who own their work from start to finish are integral. Our Engineers are part of the process from design to code, to test, to deployment, and back again for further iterations.  


We have 300+ engineers spread across the US, Poland, and India.


You will be part of our DevOps Team working closely with our DBA team in automating, monitoring, and scaling our massive MySQL cluster. Previous MySQL experience is a plus. 


Your day-to-day at Egnyte

  • Designing, building, and maintaining cloud environments (using Terraform, Puppet or Kubernetes)
  • Migrating services to cloud-based environments
  • Collaborating with software developers and DBAs to create a reliable and scalable infrastructure for our product. 

About you

  • 2+ years of proven experience in a DevOps Engineer, System Administrator or Developer role, working on infrastructure or build processes
  • Programming prowess (Python, Java, Ruby, Golang, or JavaScript)
  • Experience with databases (MySQL or Postgress or RDS/Aurora or others)
  • Experience with public cloud services (GCP/AWS/Azure)
  • Good understanding of the Linux Operating System on the administration level
  • Preferably you have experience with HA solutions: our tools of choice include Orchestrator, Proxysql, HAProxy, Corosync & Pacemaker, etc.
  • Experience with metric-based monitoring solutions (Cloud: CloudWatch/Stackdriver, On-prem: InfluxDB/OpenTSDB/Prometheus)
  • Drive to grow as a DevOps Engineer (we value open-mindedness and a can-do attitude)
Read more
Unico Connect Private Limited
Mumbai
3 - 6 yrs
₹18L - ₹24L / yr
skill iconNodeJS (Node.js)
skill iconMongoDB
skill iconExpress
Databases
RESTful APIs

Unico Connect is a forward-thinking technology company dedicated to pushing the boundaries of what's possible in the digital world. We are seeking an experienced Senior Node.js Developer to join our team. In this role, you will work on a wide range of exciting projects, from building robust backend systems with Node.js to exploring NoCode platforms and integrating AI tools & solutions. 


Responsibilities

  1. Node.js Development: Design, develop, and maintain backend systems and RESTful APIs using Node.js. Ensure scalability, performance, and reliability of server-side applications.
  2. Relational Databases: Work with relational databases (e.g., PostgreSQL, MySQL) to design, create, and optimize database structures, and implement data models.
  3. NoCode Platforms: Collaborate with cross-functional teams to explore and evaluate NoCode platforms for rapid application development and automation.
  4. OpenAI API Integration: Utilize OpenAI APIs to integrate language generation and understanding capabilities into our applications.
  5. Language Model Exploration: Perform exploratory tasks related to Language Models, such as creating and fine-tuning models, and experimenting with various use cases.
  6. Performance Optimization: Identify and resolve performance bottlenecks and ensure the efficient use of resources.
  7. Security: Implement best practices for data security and access control, including user authentication and authorization.
  8. Documentation: Maintain detailed technical documentation, including API documentation and database schemas.
  9. Code Reviews: Participate in code reviews and mentor junior developers to ensure code quality and best practices are followed.


Qualifications

  • Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
  • 4+ years of proven experience as a Node.js developer with a strong portfolio of relevant projects.
  • Solid experience with relational databases, including database design and SQL.
  • Familiarity with NoCode platforms or a willingness to learn and adapt to new technologies.
  • Experience working with cloud services such as AWS or GCP, setting up instances, deploying applications. 
  • Experience in implementing API caching using Redis or similar.  
  • Understanding of OpenAI APIs and a strong interest in Language Model technologies.
  • Proficiency in JavaScript and server-side scripting.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and teamwork skills.
  • Ability to work in a collaborative, fast-paced environment.


Nice to Have

  • Knowledge of containerization and orchestration technologies (e.g., Docker, Kubernetes).
  • Experience with GraphQL.
  • Experience with implementing queue management systems such as RabbitMQ, Kafka, SQS.
  • Previous experience working with natural language processing (NLP) technologies.
  • Knowledge of DevOps and CI/CD practices.


Skills

  • Node.js
  • JavaScript
  • Express.js
  • MongoDB
  • RESTful


Read more
99 web and data solutions
Khushboo Ranjan
Posted by Khushboo Ranjan
Delhi
1 - 3 yrs
₹1.8L - ₹3L / yr
Content Writing
Copy Writing

Urgent requirement for a well-experienced content writer. A Content Writer, or Content Creator, is responsible for creating high-quality, informational content to promote our brand, products, or services. Their duties include researching and writing content for various platforms, optimizing content for search engines, and collaborating with other teams like designers and developers to ensure that the content aligns with the company’s brand message.

  • Researching and writing high-quality content like product descriptions, blog posts, articles, social media posts, website content, and other marketing materials, etc.
  • Optimizing content for search engines using keywords, meta tags, and other SEO techniques
  • Collaborating with other teams like designers and developers to align content with the company’s brand
  • Measuring the content’s success by tracking KPIs like website traffic and conversions
  • Creating and executing a content calendar
  • Reviewing, editing, and proofreading content
  • Stay up-to-date with industry trends and adapt content strategies accordingly.


Salary: 15K to 25K

Experience: 2-3 Years

Location: 1201, Gopal Heights, Netaji Subhash Place, Pitam Pura, Delhi, 110034



Regards

99webmart



Read more
TalkCharge Technologies Pvt Ltd
Gurugram
2 - 5 yrs
₹4L - ₹10L / yr
skill iconKotlin
RxJava
skill iconJava
skill iconAndroid Development
Model-View-View-Model (MVVM)
+1 more
  • Design and Build advanced applications for the Android.
  • Work with outside data sources and Rest API's
  • Worked on MVVM architecture, third party libraries etc.
  • Experience with Kotlin, Rxjava.
Read more
KCS Technologies
Police Meghana
Posted by Police Meghana
Hyderabad
2 - 4 yrs
₹3L - ₹9L / yr
skill icon.NET
ASP.NET
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconJavascript
+3 more

The ideal candidate will be familiar with the full software design life cycle. They should have experience in designing, coding, testing and consistently managing applications They should be comfortable coding in a number of languages and have an ability to test code in order to maintain high-quality code

Responsibilities

  • Design, code, test and manage various applications
  • Collaborate with engineering team and product team to establish best products
  • Follow outlined standards of quality related to code and systems
  • Develop automated tests and conduct performance tuning



Read more
Solv
Remote only
3 - 6 yrs
₹5L - ₹20L / yr
skill iconJava
Microservices
RESTful APIs
J2EE
IBM WebSphere
+2 more

Role: Senior Software Developer/ Tech Lead

Location: WFH at present and once intimated from office at India (Gurgaon/Noida/Bangalore), US, UK, Netherlands Experience: 4+ years

 

Work Location: Currently Remote – (WFH) (Post re-opening of offices from any office location across Gurgaon / Noida / Bangalore)

Requirements:

Key Responsibilities:

• Responsible to work with a team and guide to develop web platforms, solutions, applications, and interfaces.

• Create and maintain websites including e-commerce platforms and custom applications.

• Provide support for the optimization effort of applications, with emphasis on improvements to application performance and page loading times.

• Test solutions to acceptable standards prior to handing over to System Testing.

• Contribute to the implementation of effective website maintenance, monitoring and development strategies.

• Develop new code and improve existing code to provide stable, highperformance solutions.

 

Minimum Requirements:

• Must have 3+ years of experience in Java/ J2EE.

• Must have 2+ year experience in IBM WCS Platform

• End-to-end experience in software development lifecycle and familiar with agile methodologies

• Experience in implementation, customization, and integration of IBM WebSphere Commerce sites

• Strong understanding of WebSphere commerce architecture and able to provide right design decisions.

• Knowledge in all WCS versions and new SOA framework

• Strong working knowledge of DB2/Oracle database

• Able to work in a fast-paced, technical environment with minimal instruction.

• Ability to work collaboratively in teams with other specialized individuals.

• Must be able to start with abstract requirements and ask question to fine tune the specifics and deliver.

 

Professional Attributes:

• Strong communication, client management, people management and stake holder management skills

• Provide guidance to the team if the team faces any technical issues

• Technically sound Understanding of platform specific architecture

• Proficient in effectively documenting complex functionality in code and documentation

• Implementation, customization, and integration of IBM WebSphere Commerce sites to meet business process and application requirements.

• Project administration

 

Educational Competency:

• B Tech/B.SC (IT/ CS) or BCA/BBA with MBA preferred • Graduate or Postgraduate in Computers / Electronic

 

If this post is relevant to you or has any references to share please DM me 

 

 
Read more
vistas learning
Bengaluru (Bangalore)
6 - 12 yrs
₹20L - ₹35L / yr
skill iconVue.js
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconJavascript
+6 more
Job Title: Java Full-stack Developer (spring boot & Vue.JS)
Required skills:
1. Backend : Core Java, Spring Boot, Micro services, Hibernate/JPA, Data Structure and
Algorithms and Restful Web Services
2. Front end : HTML, CSS, JavaScript, jQuery, Vue.JS, NuxtJS ,Vue-router, Vuex
3. Data base : MySQL
4. Version Control Tool : Git
5. Cloud Service : AWS

JOB DESCRIPTION

 Commercial experience using the Full stack Java Development
 Should be strong on basics of core Java - Basic Oops concepts, String,
Collections, Exceptions, Interface, Inheritance
 Spring Family - Spring Boot, Spring Core
 Experience in creating Micro service using REST & Spring Boot
 Should be familiar with UI HTML, CSS, Java Script, Vue.JS framework
 Hands on experience on Oracle or SQL Server database
 Knowledgeable in AWS cloud.
 Agile Experience: Should be able to understand Scrum ceremonies and able to
demonstrate experience on Agile
Read more
HealthTech Startup
HealthTech Startup
Agency job
via Jobdost by Riya Roy
Gurugram
3 - 8 yrs
₹10L - ₹20L / yr
skill iconPHP
MySQL
skill iconPostgreSQL
We are looking for a PHP Developer who is dedicated to the craft, writes code that they are proud of and can hit the
ground running. You will be a part of a full-stack creative team that is responsible for all aspects of the ongoing software
development from the initial specification, through to developing, testing and launching.

Requirements:
1. 3-5 years of exp in building web applications using PHP (Laravel framework)
2. Very good in build rich UI using HTML/CSS and Jquery
3. Good understanding of databases like MySQL, postgresql etc

JD:
1. Write “clean”, well-designed code
2. Produce detailed specifications
3. Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and
functionality.
4. Contribute in all phases of the development lifecycle
5. Follow industry best practices
6. Develop and deploy new features to facilitate related procedures and tools if necessar
Read more
Sunmobility
at Sunmobility
1 video
4 recruiters
Maneesha S
Posted by Maneesha S
Remote, Bengaluru (Bangalore)
4 - 9 yrs
₹10L - ₹16L / yr
Test Automation (QA)
Selenium
Software Testing (QA)
skill iconC#
Product Lifecycle Management (PLM)
+3 more

We are looking for a self-motivated independent thinker who can contribute to our Engineering Team. In this role you will take part in various projects, assessing software quality by designing and implementing software testing processes. You will take ownership of code quality through exploratory and automated tests. You will hunt bugs, identify issues, report them, and see that they’re dealt with. 

 

Core Responsibilities:

  • You would have the opportunity to work with a number of leading edge technologies. 
  • Write test cases to test code using automation frameworks, as well as create and continuously improve our test automation environment.
  • Develop & maintain automated test scripts covering functional correctness using Object Oriented programming concepts, for both new features & Regression testing of existing functionality
  • Understand software internals, debug code, automate repetitive tasks, and implement new tools and frameworks needed to streamline our QA process
  • Work directly with both Software Development Engineers and Product Managers to understand features, review technical implementations, and implement testing strategy.
  • Plan, create and manage the overall Quality Planning strategy, design documentation for automation processes 

Skills and Expertise: 

  • Minimum 4 Years’ Experience
  • Knowledge and proficiency in the use of various automated tools that are used in the Automated testing procedures. Execute interactive test procedures. Proficient in writing Automation scripts.
  • Sound knowledge of programming and/or scripting languages. Java and Java script
  • Good knowledge of SQL queries. Practical knowledge of web-based technologies
  • Proven experience with Web-application Automation testing, Mobile apps testing.
  • Understanding of OO concepts & its application to Automation framework
  • Willingness to proactively engage in continuous process improvement
  • Ability to communicate clearly with different areas of the business.Clarity of written communication when describing and issue or QA failure
  • Experience in working with an Agile Development Methodology like Scrum
  • Keen eye for detail and a commitment to excellence 

 Qualification:

  • Bachelor’s degree required in Engineering 
Read more
Ifchange.inc
at Ifchange.inc
1 recruiter
Polo Yang
Posted by Polo Yang
shang hai
3 - 7 yrs
₹20L - ₹40L / yr
Axure
Product Management
Product Strategy
skill iconData Analytics
Product development
product manager, to change the hr

use ai tech.

let's go
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos