CRM manager

Mandatory : Excellent in communication

Job Description : 

Sales Closure & Client Coordination Specialist

 Role Overview : A commercially sharp, execution-focused Sales Closure Specialist who will take ownership of converting qualified leads into revenue. This is not a lead generation role.

 The position is responsible for:

  Driving structured follow-ups

  Managing proposals and commercial documentation 

 Supporting negotiation discussions 

 Ensuring disciplined closure of opportunities The role requires strong client engagement capability, commercial maturity, and the ability to work in a structured B2B sales environment—particularly with international clients entering or expanding in India.

 Key Responsibilities

 1. Opportunity Conversion & Deal Closure 

 Engage with pre-qualified inbound leads shared by the company. 

 Conduct structured discovery discussions to understand client requirements (HR, Payroll, EOR, BPO, Compliance, Accounting). 

 Drive timely follow-ups to move opportunities through the sales pipeline.  Support commercial discussions and negotiations under leadership guidance. 

 Work towards defined monthly and quarterly closure targets.          2. Proposal & Commercial Management

  Prepare customized proposals aligned with client requirements and OBOX pricing frameworks.  Coordinate internally with operations, compliance, and finance teams to structure commercial terms. 

 Ensure accurate documentation, scope clarity, and commercial positioning.

  Support addendums, revisions, and proposal refinements as required.   3. Client Communication & Relationship Handling

  Act as a structured communication bridge between client and senior leadership.

 Maintain professional engagement with founders, CFOs, HR heads, and business leaders. 

 Build credibility through clarity, responsiveness, and commercial understanding. 

 Ensure client confidence during evaluation and decision-making stage.   4. Sales Process & CRM Discipline

  Maintain accurate CRM updates and opportunity tracking. 

 Ensure follow-up timelines are adhered to.

  Share weekly pipeline status and conversion insights. 

 Identify bottlenecks in deal progression and escalate proactively. KPIs (Indicative)

  Lead-to-closure conversion rate 

 Proposal turnaround time  Sales cycle duration 

 Revenue closed per month 

 CRM hygiene & documentation accuracy Required Skills & Competencies

  Strong B2B communication skills (verbal & written). 

 Confident negotiation support capability.

  Ability to understand commercial structures and pricing discussions

.  Structured follow-up mindset.

  Objection handling skills.  High ownership and accountability

 Proficiency in MS Office & CRM tools. Preferred Background

  4+ years’ experience in B2B services sales, HR consulting, payroll, EOR, recruitment, or professional services. 

 Exposure to dealing with international clients preferred.

  Graduate in any discipline (MBA – Sales/Marketing preferred but not mandatory). Ideal Candidate Profile 

 Commercially mature and confident in business conversations.

  Detail-oriented with strong backend documentation capability.  Target-driven but process-disciplined.

  Comfortable working in a structured, compliance-sensitive environment.  Able to represent OBOX’s positioning of “Making India Easy” for foreign companies.

We are looking for a data-driven and proactive CRM & Performance Marketing Associate to strengthen customer engagement, retention, and full-funnel marketing for our premium lifestyle brands.

This role integrates CRM, email/WhatsApp marketing, automation, and performance marketing (Meta, Google, YouTube) to drive acquisition and loyalty.

You will report to the Marketing Manager and collaborate closely with the Operations and E-commerce teams.

Key Responsibilities:

1. CRM & Customer Retention

• Manage and segment customer data across Shopify, marketplaces (Amazon, Myntra, Tata CLiQ Luxury), and CRM platforms.
• Execute email and WhatsApp campaigns — automation, A/B testing, personalization, and performance tracking.
• Develop and manage loyalty, referral, and win-back programs to improve customer lifetime value (LTV).
• Integrate and optimize AI Chatbots for personalized engagement and lead nurturing.

2. Performance Marketing (Meta, Google, YouTube)

• Plan, execute, and optimize campaigns across Meta (Facebook/Instagram), Google Ads, and YouTube.
• Collaborate with internal and external teams for audience segmentation, creative testing, UTM setup, and reporting.
• Monitor and analyze KPIs including ROAS, CTR, CAC, and conversion rate, making data-backed optimization recommendations.
• Test audience clusters for premium segmentation.
• Align ad campaigns with CRM strategies to ensure consistent communication across channels.

3. Analytics & Reporting

• Create integrated dashboards covering CRM and paid media performance.
• Track key engagement metrics such as open rate, CTR, repeat purchase rate, and campaign ROI.
• Provide insights to enhance customer journey mapping, funnel efficiency, and conversion pathways.
• Present monthly performance summaries and improvement recommendations.

4. Cross-Functional Collaboration

• Work with marketing, operations, and tech teams to synchronize CRM, automation, and digital marketing efforts.
• Coordinate with agencies or vendors for campaign execution, data sync, and CRM tool integration.
• Ensure brand consistency and premium positioning across all digital touchpoints.

Qualifications

• Bachelor’s degree in Marketing, Business, or related field.
• 3–5 years of experience in CRM and/or Performance Marketing for premium or lifestyle brands.
• Proficiency in CRM and automation tools (e.g., HubSpot, Brevo, Mailchimp, Zoho, Klaviyo).
• Working knowledge of Meta Ads Manager, Google Ads, and YouTube Campaign Manager.
• Strong analytical mindset; ability to interpret campaign data and make optimization decisions.
• Experience with Shopify, marketplaces (Amazon, Myntra, Tata CLiQ Luxury), and email workflows and automations.
• Excellent communication and coordination skills, with a premium brand sensibility.

mail updated resume with salary details-

email: etalenthire[at]gmail[dot]com

satish: 88O 27 49 743

JOB DETAILS:

* Job Title: Customer Success (B2B SaaS, USA)

* Industry: Technology

* Salary: Best in Industry

* Experience: 3 to 7 years

* Location: Bengaluru, Karnataka

Criteria

Strong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) Profiles

3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.

Must have experience owning end-to-end customer onboarding and implementations, including requirement discovery, onboarding execution, go-live ownership, and early adoption success

Must have strong project management and customer communication skills, owning onboarding timelines, running regular customer check-ins, managing CXO-level stakeholders, and proactively flagging risks or blockers.

Must have worked in post-sales, non-quota-carrying roles focused on customer success, retention, and long-term relationship management (upsell is not mandatory)

Must have a conceptual understanding of SaaS products and APIs, with the ability to understand workflows, follow integration issues, and coordinate effectively with technical teams (hands-on coding not required).

Must be willing to work in US time zones (approx. 4:30 AM IST onwards, Mon–Fri).

(Company): B2B SaaS (Technical complex)

Preferred

• Experience handling enterprise customers, exposure to Salesforce CRM, or working on billing / finance / subscription-based SaaS products will be a strong plus.

Role & Responsibilities

If you are expecting a working playbook that you can execute upon, company is probably not the right fit for you at this point. However, if you are excited about creating the playbook from scratch, we would love to hear from you.

You will work closely with the founders.

As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.

What you will be doing:

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

• Implementation
• Understand client billing models and configure company contracts, pricing, metering, and invoicing accurately.
• Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
• Translate complex business requirements into structured company workflows and setup.
• Project Management
• Own customer delivery timelines and communication from kickoff to go-live.
• Track progress, call out blockers early, and keep customers updated without needing reminders.
• Run weekly status checkpoints and ensure every onboarding milestone lands on time.
• Internal Coordination & Escalation
• Act as the voice of the customer internally — share structured feedback with product and engineering.
• Create clear, well-scoped handoff documents when working with technical teams.
• Escalate time-sensitive issues appropriately and follow through on resolution.
• Documentation & Enablement
• Create client-specific documentation (e.g., onboarding guides, configuration references).
• Contribute to internal wikis, training material, and product documentation.
• Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.

Ideal Candidate

• 3-7 years of relevant experience
• Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
• Ability to understand and shape the product at a granular level
• Ability to empathize with the customers, and understand their pain points
• Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
• Previous experience in salesforce CRM
• -Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
• Strong analytical skills and a structured problem-solving approach
• (Strongly preferred) Computer science background and basic coding experience
• Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
• Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
• Self-driven individual with high ownership and strong work ethic
• Not taking yourself too seriously.

Study Abroad Counsellor – Mumbai

Company: upGrad

Location: Mumbai

CTC: ₹6 LPA – ₹8 LPA Fixed + Up to ₹4 LPA Variable

About the Role

upGrad is looking for passionate and stStudy udent-focused professionals to join our Study Abroad Counselling team. As a Study Abroad Counsellor, you will guide aspiring students throughout their international education journey by providing personalized counselling and end-to-end admission support.

Key Responsibilities

• Counsel students on international education opportunities based on their academic background and career aspirations.
• Help students select suitable universities, courses, and study destinations across the UK, USA, Canada, Australia, and Europe.
• Assist students in preparing application documents, including Statements of Purpose (SOPs), Letters of Recommendation (LORs), and resumes.
• Guide students on tuition fees, scholarships, living expenses, visa processes, and admission requirements.
• Manage leads efficiently and maintain accurate records using CRM tools.
• Achieve monthly counselling and enrollment targets while ensuring an excellent student experience.
• Stay updated on global education trends, university requirements, and admission policies.

Requirements

• 1–2 years of experience in Study Abroad Counselling or EdTech (Mandatory).
• Strong knowledge of international education systems and study destinations.
• Excellent communication, counselling, interpersonal, and persuasion skills.
• Proficiency in MS Office and CRM platforms.
• Bachelor's degree required; Master's degree preferred.
• Target-driven, analytical, proactive, and solution-oriented mindset.

Compensation & Benefits

• Fixed Salary: ₹6 LPA – ₹8 LPA
• Performance Incentives: Up to ₹4 LPA Variable
• Opportunity to work with one of India's leading EdTech organizations and make a meaningful impact on students' global education journeys.

Location: Mumbai

Apply Now! : https://forms.gle/7hViY3UT3NLVrz9e7

Top college graduate with experience as Ex-Founder's Office / Ex-founder / Ex-product manager / Ex-Sales / Ex-Customer Success profile

Mandatory (Experience 1): Must have 6–10 years of experience in roles such as Ex-Founder’s Office / Ex-Customer Success / Ex-Sales / Ex-Program / customer-facing Ex-Product profiles

Mandatory (Experience 2): Must have strong strategic thinking and excellent communication skills

Mandatory (Experience 3): Must have direct external customer-facing experience, owning enterprise and/or mid-market customers, across post-sales, solutions, delivery, or customer success charters

Mandatory (Experience 4): Must have worked in startup or operator-style environments — demonstrating hands-on problem solving, building processes from scratch, and driving measurable outcomes across cross-functional teams

Mandatory (Experience 5): Must have managed and led a team of 4+ members, with ownership of outcomes

Mandatory (Experience 6): Must have experience scaling customer-facing functions (1→10 or 1→100 journeys)

Mandatory (Graduation): Only IIT candidates from Kharagpur, Mumbai, Madras, Kanpur, Delhi, Roorkee, Guwahati OR BITS Pilani (Pilani campus)

Mandatory (Graduation Year): Candidates should have graduated in 2018 or before

Mandatory (Compensation): Candidate's current CTC should not be less than 35 LPA

1. Generate qualified opportunities for the company by rigorously prospecting and researching in the given region/ market/ industry. Information about MEDDIC is a plus
2. Being the face of CM.com’s and introducing the company and the product to the prospects so as to generate funnel.
3. Write creative communication (emails/ Inmails) to grab  the attention of prospects.
4. Ideate and innovate methods to improve SDR metrics

• Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
• Work with the internal delivery team to ensure delivery quality to exceed client's expectations.
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
• Develop, prepare, and nurture customers for testimonials, references and case studies.
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
• Work to identify and/or develop upsell opportunities.
• Ensure billing and collection of the assigned accounts is under control.
• Advocate customer needs/issues cross-departmentally.
• Manage account escalations.

• Proven ability to drive continuous value of solutions/products.
• Familiarity working with clients of all sizes.
• Impeccable written and verbal communication skills.
• Detail oriented and analytical.
• Strong team player but still a self-starter.
• Thrives in a multi-tasking environment and can adjust priorities quickly.

HATSU is a mumbai based design studio, and we work in the field of furniture, lights and rug design. we are coming up with a store for our products and we require a store manager for the same.

Responsibilities

• Drive customer service excellence to every aspect of the store, including store appearance, display of merchandise, product placement, story layout, and selling procedures
• Ensure strategic goals and sales targets of the store are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory
• Hire, train, develop, and supervise staff
• Provide staff with feedback, coaching, and performance evaluations
• Coordinate daily staffing and staffing schedules
• Ensure the store complies with outlined safety policies and proceduces, as well as state and local health regulations
• Make sure wages, work hours, and equal employment opportunities are upheld according to federal and state laws
• Perform administrative tasks to support the smooth operation of all store operations, including the timely submission of all personnel paperwork, preparing and submitting reports, and monitoring sales receipts and cash
• Monitor stock and inventory, and perform quality assurance of merchandise on a regular basis

Qualifications

• Minimum Graduation or equivalent education.
• 1 years of retail sales required; retail management experience and a college degree preferred
• Excellent organizational, time management, prioritization, and multitasking skills
• Experience with interviewing, hiring and evaluating candidates, and assessing employee performance
• Basic math skills sufficient to complete orders, calculate inventory, and manage cash registers
• Ability to reach overhead, bend, squat, kneel, and carry products in order to perform and cover all workfloor duties
• Able to give clear directions and set expectations for staff
• Demonstrated ability to lead by example