CRM manager

Required Skills: Customer Segmentation & Personalization, CRM & Lifecycle Marketing, Data Analysis & KPI Reporting, A/B Testing & Experimentation, Funnel & Journey Optimization

Criteria:

- Candidate should have Experience: 4–6 years in CRM & Lifecycle Marketing for digital-first/app-based platforms.

- Preferred Industry Exposure: Gaming / OTT / E-commerce

- Proven ability to own end-to-end lifecycle metrics such as activation, retention, churn reduction, or reactivation

- Strong hands-on experience with CRM automation platforms such as Clevertap, MoEngage, Braze, or WebEngage

- Expertise in user segmentation, cohort creation, and personalized targeting based on behavioral and transactional data

- Experience in managing cross-channel campaigns (Push, WhatsApp, SMS, Email, RCS, In-app) with a focus on ROI and spend optimization

- Proficient in data analysis, funnel tracking, KPI reporting, and deriving insights (DAU, WAU, retention %, churn, watch conversion)

- Hands-on experience with A/B testing, experiments, holdout groups, and iterative optimization

- Strong understanding of journey mapping and funnel optimization, with the ability to identify drop-offs and improve user progression

- Candidates must have a 70% strategy + 30% execution mindset, ideally from reputable consumer brands.

Description

We are looking for a CRM & Lifecycle Marketing Manager to own and drive key user lifecycle metrics at company. The ideal candidate is data-driven, detail-oriented, and experienced in executing CRM campaigns and automation journeys that drive activation, retention, and engagement.

This is a high-impact, ownership-driven role where you’ll be responsible for defining, executing, and optimizing end-to-end CRM strategies using platforms like Clevertap, MoEngage, or WebEngage.

Key Responsibilities:

1. End-to-end metric ownership Be fully accountable for a defined lifecycle KPI (e.g., activation, D7 retention, churn rate) — set targets, build roadmap, deliver improvements and own outcomes.

2. Campaign setup & CRM operations (Clevertap / Braze / etc.) Build, configure, QA and execute campaigns and automated journeys in the CRM platform (Clevertap or equivalent) — audience selection, triggers, scheduling, tagging, and delivery monitoring.

3. Segmentation & personalization Define behavioural and transactional cohorts, implement dynamic personalization rules, and maintain audience hygiene to ensure relevance and lift.

4. Experimentation & optimization Design and run A/B and holdout experiments, analyse uplift, and iterate on messaging, timing and frequency to maximize impact.

5. Analysis, reporting & cross-functional alignment Track and interpret campaign and funnel metrics, maintain dashboards, produce concise insights and recommendations, and coordinate with Product, Data and CX for dependencies and fixes.

Key Expected Outcomes:

1. Improvement in owned lifecycle metric — measurable growth in activation, retention, reactivation, or churn reduction for the assigned user cohort.

2. High-quality campaign execution — error-free setup, timely delivery, and consistent hygiene across CRM journeys and automations.

3. Increased user engagement & watch conversion — stronger daily/weekly active ratios and deeper content consumption.

4. Data-driven optimization — regular testing and iteration leading to improved CTRs, conversions, and journey completion rates.

5. Actionable insights for business teams — clear reporting and learnings that inform product and marketing decisions.

Requirements:

● End-to-end Lifecycle Ownership – ability to plan, execute, and measure campaigns for a defi ned metric or stage (e.g., activation, retention).

● CRM Automation Expertise – hands-on execution using tools like Clevertap ,MoEngage, WebEngage

● User Segmentation & Targeting – defi ning cohorts based on behaviour, subscription status, and engagement data.

● Cross-channel Campaign Management – executing communication via push, WhatsApp, SMS, RCS, email, and in-app along with Spends optimization

● Data Analysis & Reporting – tracking key KPIs and metrics (eg. DAU, WAU, retention %, watch conversion, churn) and deriving insights along with RCA

● A/B Testing & Experimentation – Continuously ideating, setting up and evaluating experiments to improve conversion and retention.

● Journey & Funnel Optimization – identifying drop-offs and improving user progression through lifecycle stages.

● Copy & Creative Collaboration – working with content/design teams to ensure messaging relevance and clarity.

● Stakeholder Collaboration – aligning with product, CX, Content and data teams for execution dependencies.

● Ownership Mindset – accountable for end outcomes and continuously optimizing performance of the assigned metric.

What will be the success metric for this role?

● Improvement in owned lifecycle metric — measurable growth in activation, retention, reactivation, or churn reduction for the assigned user cohort.

● High-quality campaign execution — error-free setup, timely delivery, and consistent hygiene across CRM journeys and automations.

● Increased user engagement & watch conversion — stronger daily/weekly active ratios and deeper content consumption.

● Data-driven optimization — regular testing and iteration leading to improved CTRs, conversions, and journey completion rates.

● Actionable insights for business teams — clear reporting and learnings that inform product and marketing decisions.

2-3 years of sales coordination experience.

- Excellent communication and interpersonal skills.

- Strong organizational and time management skills.

- Ability to work in a fast-paced environment.

- Proficiency in CRM software and Microsoft Office.

- Strong analytical and problem-solving skills.

About Cutshort:

To hire better and faster, companies need rich candidate data, smart software and sound human judgement.

Cutshort is using AI to combine all these 3 to offer a 10x talent sourcing solution that is faster, better and cheaper.

We have 3 AI-powered offerings

1. Hire using our AI platform: Affordable annual subscriptions
2. Get only sourcing: 3.5% of annual CTC when you hire
3. Get full recruiting: 6.99% of annual CTC when you hire

Customers such as Fractal, Sprinto, Shiprocket, Highlevel, ThoughtWorks, Deepintent have built strong engineering teams with Cutshort.

The role:

To help companies solve their hiring challenges, this role focuses on converting qualified opportunities into successful partnerships with Cutshort.

You will:

• Be the face of Cutshort for decision-makers, helping them reimagine how they hire with AI-powered solutions.
• Meet decision-makers to understand their current hiring scenario, pain points and priorities.
• Map the right Cutshort model (AI platform, sourcing, or full recruiting) to their needs and explain its value proposition.
• Take the deal forward from pitching the model to closing agreements and onboarding customers.
• Not just depend on inbound leads, build your own network, ask for referrals, and bring in new companies.

We are looking for people who:

• Are real salespeople with strong hunger and drive to close deals.
• Understand the difference between good sales and bad sales.
• Are target-driven, disciplined, and consistent in their follow-ups.
• Have good communication skills and can build meaningful connections with customers.
• Carry themselves with maturity, calmness, and professionalism.
• Have experience selling to B2B clients and understand how businesses make buying decisions.
• Can network, get referrals, and create new opportunities beyond inbound leads.

We are not looking for people who:

• Are unsure if sales is the right career for them.
• Run away from targets or struggle with discipline.
• Look for shortcuts, politics, or job security in a big company environment.
• Depend heavily on structure, constant direction, or hand-holding.
• Are focused on short-term wins instead of building long-term partnerships.
• Are currently SDRs, looking for SDR jobs, or have never worked as an Account Executive.
• Have never closed deals or owned a sales quota.

How to get an interview invite from us?

Resumes no longer get an interview call. But one single pitch can.

At Cutshort, we’ve helped thousands land their next role. In last 10 years we have helped 40k+ companies build their teams and 3.5M+ candidates find their next big opportunity. But we know the hustle is real, especially in sales. With dozens of great sales folks applying for the same job, many don’t even hear back.

So we built something different!

Welcome to The Hustle.

It's an AI-powered role-play test where you pitch any product or service of your choice (your current or past company's works best) to a decision-maker AI persona. Your goal? Get that meeting.

If you do, congrats - you're shortlisted. One of our team members will review your pitch and decide whether to move forward with an interview based on your performance. If you try to cheat (for example, by reading from a screen or using other unfair means) and we detect it, your application will be rejected and no interview will be scheduled, even if you managed to get the meeting.

If not, no worries. Practice with ChatGPT like tools and learn the game and come back!

How to participate:

• Apply to this job for us to track you better
• Make the cold call to our AI from: https://cutshort.io/a/hustle-cs and submit your resume if you succeed
• Use the same email ID everywhere.

Hustlers only. Are you in?

Excellent communication & interpersonal skills

BBA/MBA in Marketing & Sales preferred

Exposure to 𝐒𝐚𝐥𝐞𝐬, 𝐋𝐞𝐚𝐝 𝐆𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐨𝐧, 𝐂𝐑𝐌, 𝐚𝐧𝐝 𝐁𝐃𝐄 𝐭𝐨𝐨𝐥𝐬 (like HubSpot, Zoho, Salesforce, etc.)

Understanding of 𝐦𝐚𝐫𝐤𝐞𝐭 𝐫𝐞𝐬𝐞𝐚𝐫𝐜𝐡, 𝐜𝐥𝐢𝐞𝐧𝐭 𝐩𝐫𝐨𝐬𝐩𝐞𝐜𝐭𝐢𝐧𝐠, 𝐚𝐧𝐝 𝐩𝐢𝐩𝐞𝐥𝐢𝐧𝐞 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭

Strong negotiation and presentation skills

Ability to build long-term client relationships

High enthusiasm, adaptability, and a result-driven mindset

Positive attitude and a willingness to learn in a fast-paced environment

Position: Customer Service Executive

Company: Technomine Group (UK Travel Operations)

About Us:

Technomine Group is a global outsourcing and operations partner supporting clients across the UK, US, and Canada. Our UK-based travel division delivers premium travel support and customer experience management. We are now welcoming fresh, enthusiastic minds to join us as Travel Desk Admin Executives for our UK travel process.

Role Overview:

An incredible opportunity for freshers to gain international exposure in travel operations! You’ll handle backend travel coordination, ensure smooth booking processes, assist with travel administration, and collaborate with UK teams for seamless operations.

Key Responsibilities:

• Manage travel bookings, reservations, and related documentation.
• Handle customer queries via email, chat, or phone.
• Maintain accurate travel records, itineraries, and invoices.
• Coordinate with UK counterparts to ensure process adherence.
• Work in rotational shifts to support UK operations.

Required Skills & Qualifications:

• Graduate in any discipline (Freshers welcome!)
• Good command over English (written & verbal)
• Basic computer proficiency (MS Office, emails, data entry)
• Strong attention to detail and willingness to learn
• Comfortable working in rotational shifts

 What We Offer:

• 5 days working with rotational shifts
• Opportunity to work with a UK-based travel company
• Global exposure & career growth within Technomine Group
• Food provided, Leave Encashment, Provident Fund, Accommodation

Work Type: Full-time, Permanent

Location: Navrangpura, Ahmedabad, Gujarat (In-person role)

Location: Indore

Key Responsibilities:-

1. Customer Support: - Provide exceptional customer service by answering incoming Calls/Emails promptly and professionally.

• Address customer inquiries, concerns, and issues with courtesy and empathy.
• Assist customers in resolving their problems or inquiries effectively.

● Any Graduation degree.

● Proven experience in BPO operations, with a minimum of 1-2 years in an Inbound Voice/Email Process ( Experience in healthcare will be an advantage ) 

● Languages: Mandatory English and Hindi ( Other Linguistic languages will be valued)

● Excellent communication, negotiation, and problem-solving skills.

● Strong analytical and critical thinking abilities.

● Knowledge of BPO industry trends and best practices.

● Proficiency in relevant software and tools like Google Sheets, Excel, etc. Should know basic Excel formulae.

● Client-focused with exceptional interpersonal skills.

Job Title: Remote Client Relations Specialist

Location: Remote (Work from Home)

Hours: US Business Hours

Employment Type: Full-time/Part-time

Job Overview:

We are looking for a smart, highly communicative, and polished individual to join our team as a Remote Client Relations Specialist. The ideal candidate will be responsible for handling calls and providing exceptional service to our US-based clients. We need someone with a fast-paced mindset who is comfortable making and receiving calls while maintaining professionalism and clarity at all times.

Responsibilities:

• Make outbound and receive inbound calls to/from US clients
• Provide clear, concise, and professional communication with clients
• Address client inquiries and provide solutions promptly
• Maintain strong client relationships through effective communication
• Troubleshoot and resolve client issues, ensuring a positive experience
• Document interactions and follow up on necessary actions
• Collaborate with internal teams to ensure client needs are met
• Adapt quickly to new processes or updates in client services
• Meet key performance metrics and deadlines consistently

Requirements:

• Excellent Communication Skills: Must be able to articulate ideas clearly and be highly polished in both written and verbal communication
• Fast and Efficient: Ability to think on your feet, multitask, and keep up with a fast-paced work environment
• Client-Focused: Comfortable building relationships with clients and providing exceptional customer service
• Tech-Savvy: Proficient with CRM software, email, and call systems
• Reliable: Strong organizational skills, attention to detail, and ability to meet deadlines
• US Work Hours: Available to work US business hours (9 AM - 5 PM EST/PST)
• Previous Experience: Experience in a client-facing role or customer service is a plus
• Polished: Professional appearance and demeanor on calls and emails

SafEarth is seeking a motivated and results-driven Junior Sales Manager to join our dynamic sales team. This role is perfect for a proactive individual who is eager to develop their career in sales and contribute to our mission of advancing solar energy solutions.

Key Responsibilities:

Sales Execution: Assist in the development and execution of sales strategies to achieve company targets and increase market share.

Lead Generation: Identify and qualify new sales leads through various channels, including research, networking, and cold calling.

Client Relationship Management: Build and maintain strong relationships with new and existing clients, understanding their needs and providing tailored solutions.

Product Knowledge: Maintain an in-depth understanding of SafEarth's products and services, and effectively communicate their benefits to potential customers.

Sales Reporting: Track and report on sales activities, progress, and results using CRM software and any other tools.

Team Collaboration: Work closely with the marketing, product development, and customer service teams to ensure a seamless customer experience and alignment of sales strategies.

Qualifications:

Education: Bachelor’s degree in Engineering, Business, Environmental Science, or a related field.

Experience: Minimum 6 Months of experience in sales or a customer-facing role, preferably within the renewable energy sector. Candidates with internship experience are also encouraged to apply.

Skills: 

  - Strong communication and interpersonal skills.

  - Ability to understand and articulate technical concepts.

  - Proficiency in Microsoft Office Suite and CRM software.

  - Excellent organizational and time management skills.

Attributes:

  - Self-motivated and goal-oriented.

  - Ability to work independently and as part of a team.

  - Adaptability and willingness to learn.

  - Passion for renewable energy and sustainability.

Language skills: Proficiency in English is mandatory. Working proficiency in at least one regional language either Kannada or Tamil is required.

Customer Experience Executive

Location: Santacruz, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Note - Candidates must be flexible for 6 days and rotational shifts

Business Development Executive :

Job Title: Business Development Executive

Location: [ Hyderabad ]

Experience: 2+ years in Business Development

Company Overview:

Interakt Techsol Pvt Ltd is a dynamic and innovative technology solutions provider, specializing in cutting-edge products such as B2Z, 7 Chain, JKC Junket Chain, TAMP, and Dustalk. We are committed to revolutionizing the industry and empowering businesses with transformative solutions.

Job Description:

As a Business Development Executive at Interakt Techsol Pvt Ltd, you will be responsible for driving revenue growth through strategic partnerships, client acquisition, and market expansion efforts. Your primary focus will be on promoting and selling our suite of products to potential clients.

Key Responsibilities:

Identify and develop new business opportunities to drive revenue growth.

Build and maintain strong relationships with key decision-makers and stakeholders.

Conduct market research to identify potential clients and market trends.

Collaborate with the marketing team to develop effective sales strategies and campaigns.

Present product demonstrations and proposals to prospective clients.

Negotiate contracts and agreements with clients to ensure favorable terms.

Work closely with the project management team to ensure successful implementation and delivery of projects.

Meet and exceed sales targets and KPIs set by the company.

Requirements:

Bachelor's degree in Business Administration, Marketing, or a related field.

Proven track record of 2+ years in business development, preferably in the technology industry.

Strong communication, negotiation, and interpersonal skills.

Excellent organizational and time-management abilities.

Ability to work independently and as part of a team.

Knowledge of CRM software and sales analytics tools is a plus.