CRM manager

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

We are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The CS + Project Management Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic project management, and end-to-end delivery.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the domestic market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Business Development & Account Expansion

• Identify upsell and cross-sell opportunities within existing accounts
• Collaborate with Sales and Leadership teams to convert success stories into growth opportunities
• Support new business conversations through demos wherever required
• Drive expansion into new teams, geographies, or use cases within existing enterprise clients

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 4–7 years of full-time experience in Customer Success / Key Account/ Project Management
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with domestic and international customers and managing stakeholders across time zones and regions
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Experience in fast-paced startup environments preferred
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

Job Type: Full-time (Work from Office)

Experience: Fresher to 3 years

🔹 Job Responsibilities

● Generate leads through cold calling, networking, and online platforms ● Identify and connect with potential clients and decision-makers

● Pitch company services and build strong client relationships

● Manage sales pipeline and follow up with prospects

● Achieve lead generation and sales targets

● Maintain regular outbound activity (calls, emails, LinkedIn outreach)

● Coordinate with internal teams for smooth client onboarding

● Contribute to business growth by exploring new opportunities

🔹 Required Skills

● Strong communication and interpersonal skills

● Basic understanding of sales and business development

● Confidence in cold calling and client interaction

● Self-motivated and target-oriented mindset

● Ability to work in a fast-paced environment

🔹 Preferred Skills

● Knowledge of B2B / IT services sales

● Familiarity with CRM tools and sales pipeline management

● Experience in lead generation or outbound sales (for experienced candidates)

🔹 Eligibility

● BBA / MBA / BE / B.Tech (Freshers can apply)

● Freshers and experienced candidates (up to 3 years) can apply

🔹Interview Process:– HR Round and Final Round

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

Job Title: Digital Marketing Specialist – Email Marketing, SEO & LinkedIn Outreach

Experience: 4–6 Years

Location: [Insert Location / Remote / Hybrid]

Industry: IT Services | Custom Enterprise Applications | B2B Tech Marketing

Employment Type: Full-Time

About Us

We are a fast-growing IT services company focused on delivering custom enterprise application development, cloud-native platforms, and digital transformation solutions. We are targeting clients across SEA, India, Europe, GCC, and North America, and are building a global brand presence to support our expansion.

We are looking for a Digital Marketing Specialist with proven expertise in Email Marketing, SEO, and LinkedIn Outreach to support lead generation, online visibility, and global campaign execution.

Role Overview

As a Digital Marketing Specialist, you’ll lead email campaigns, SEO initiatives, and LinkedIn marketing efforts to engage enterprise decision-makers and generate qualified leads across key global regions. You'll collaborate closely with content, sales, and leadership teams to drive measurable marketing impact.

Key Responsibilities

Email Marketing

• Plan, create, and execute targeted email campaigns for lead generation, nurturing, and re-engagement across SEA, India, Europe, GCC, and North America.
• Develop personalized workflows based on buyer personas, industries, and intent signals.
• Continuously A/B test and optimize for open rates, CTR, and conversions.

Search Engine Optimization (SEO)

• Own and execute on-page and off-page SEO strategies to boost visibility across regional search engines.
• Conduct keyword research and content optimization for blog posts, landing pages, and service pages.
• Develop high-quality backlink strategies through guest posting, outreach, and digital PR.
• Monitor SEO performance using tools like Google Search Console, Ahrefs, SEMrush, or Moz.

LinkedIn Marketing & Outreach

• Design and manage LinkedIn outreach campaigns targeting enterprise decision-makers (CXOs, IT Heads, Digital Leaders).
• Build and manage prospect lists using LinkedIn Sales Navigator and engagement tools (e.g., Apollo, Lemlist, etc.).
• Collaborate with the sales team to coordinate messaging, follow-ups, and campaign timing.
• Manage company LinkedIn presence — schedule posts, engage with the network, and grow audience organically.

Analytics & Optimization

• Track and report campaign performance across all digital channels (email, LinkedIn, SEO).
• Generate insights and recommendations for continuous improvement.
• Maintain lead funnel hygiene and alignment with CRM (e.g., HubSpot, Zoho).

What You Bring

• 4–6 years of experience in B2B digital marketing, ideally within the IT services or enterprise tech space.
• Demonstrated success running international marketing campaigns across SEA, India, Europe, GCC, and North America.
• Hands-on expertise with email marketing tools (e.g., Mailchimp, HubSpot, Zoho Campaigns).
• Solid understanding of SEO and experience with SEO tools
• Proficient in LinkedIn Marketing and Outreach, including Sales Navigator and campaign tools.
• Strong communication and copywriting skills tailored to B2B enterprise audiences.
• Self-driven, detail-oriented, and able to manage multiple priorities in a fast-paced startup environment.

Nice to Have

• Experience with performance marketing (Google/LinkedIn Ads).
• Familiarity with automation tools (e.g., Lemlist, Apollo, HubSpot).
• Knowledge of HTML/CSS for email customisation.
• Exposure to content marketing and blog strategy for lead generation.

Why Join Us?

• Play a key role in expanding a global tech services brand.
• Drive measurable impact across multiple digital channels and markets.
• Work in a collaborative, innovation-driven environment with high visibility.
• Fast-track growth opportunities in a high-performance culture.
• Competitive compensation + performance-based bonuses.

Job Details

• Job Title: Customer Sales Engineer
• Department: Sales
• Employment Type: Permanent
• Location of Posting: Ahmedabad

Experience & Eligibility

• Experience Required: 1–2 years
• Freshers: Yes, freshers are welcome to apply

Educational Qualifications

• Graduation: B.E. (Mechanical) or Diploma in Mechanical Engineering
• Post-Graduation: Not required
• Special Courses: Not required

Key Responsibilities

• Lead generation and follow-up with potential customers
• Building and maintaining strong customer relationships
• Providing technical support and product-related guidance to customers
• Preparing sales reports and maintaining records
• Coordinating with internal teams to ensure customer satisfaction

Skills & Competencies

• Strong communication skills (very important)
• Languages Known: Gujarati, Hindi, English (fluency not mandatory)
• Learning-oriented mindset
• Team player with a positive attitude
• Good problem-solving ability

Job Description - Business Development

We are looking for driven Business Development who can onboard new Hospitals/Diagnostic Centers dealing with Cancer, Transplant, ICU, and cardiac treatments in India and participate in efforts to increase new fundraisers for patients for funding critical illnesses.

Responsibilities:

- Partner with Doctors and Hospitals for major alliances and regular patient referrals,

- Create and manage digital fundraising campaigns for patients for crowdfunding,

- Lead and grow the Business Development and Partnerships team, including remote / field team members all across the country,

- Forge new crowdfunding partnerships across India across various medical verticals,

- Work closely with cross-functional teams in Content, PR and Communications teams,

- Set revenue and partnership goals for the BD team, and manage team's weekly & monthly partnership pipelines,

- Manage existing relationships and client engagement in a thoroughly structured way,

- Provide market feedback to the company leadership regarding competitive offerings, customer needs and generate product development ideas.

Required Skills:

- Startup experience in a medical / healthcare company,

- 1 to 3 years of experience in a Business Development or B2B sales role,

- Experience in independently sourcing, negotiation, meeting, and closing deals,

- Hands-on or sound knowledge of CRM systems such as Sales Force,

- Flexible to travel within the country for business purposes.

Perquisites & Benefits:

- Opportunity to be part of a diverse working environment, valuable fintech / health-tech experience.

- A competitive salary and performance bonus per month.