CRM manager

Role

The Business Development Manager is a key role within EAI. This position will play a lead role in developing the business plan and future strategic direction of EAI and will formulate, implement strategies, develop revenue-producing relationships and best practices to achieve new Clients and manage relationships with existing Client.

Key Responsibilities

• Identify new business opportunities through market research and analysis.

• Manage end-to-end sales process: prospecting, pitching, negotiating, and closing deals.

• Achieve growth targets while ensuring profitability.

• Develop new commercial models and expand Experience & Engagement Services.

• Identify new market segments and maintain a strong sales funnel.

• Drive innovation: develop new products/services and implement initiatives.

• Conduct market surveys and competitor research regularly.

• Collaborate with operations and finance for seamless client service delivery.

• Lead and manage a large, geographically dispersed team across India.

Requirements

• Experience in working with Banking, Automobile, Concierge, Insurance, Hospitality, Airlines,

Travel & Cybersecurity Allied sectors

• 7-10 years of overall experience, Enterprise sales experience of 5+ years

• Qualification: MBA

• Real hunger and energy to setup and grow the business and secure deals with a hunter's aptitude.

• A strong analytical skill set to help identify key target sectors and structure complex deals that deliver long-term results.

• Having a strong network of professional contacts within Automobile, Fintech, Banking, Insurance, Travel sectors and Cyber Security would be an advantage.

• A real focus on the consumer - probably acquired through experience in a consumer-facing organization.

Working conditions:

Candidates needs to travel Pan India

Desk + Field Job

5 days working

Andheri East

Description

We are looking for a client-focused and experienced *Sales Executive* for our Mumbai showroom. The ideal candidate will have prior experience in premium or luxury furniture and home décor, and a flair for engaging with high-net-worth individuals, architects, and interior

designers. This role involves offering personalised service, understanding client needs, and ensuring a seamless sales experience.

Responsibilities

* Welcome and assist clients with a warm, service-oriented approach

* Understand client requirements and recommend suitable furniture and décor solutions

* Build and maintain strong relationships with interior designers and architects

* Manage the entire sales process from enquiry to order placement and post-sale support

* Maintain the showroom’s visual standards in line with brand aesthetics

* Record leads, showroom visits, and client interactions in the CRM system

* Meet individual and store-level sales targets

* Coordinate with production, logistics, and CRM teams to ensure timely deliveries and communication

Requirements

* 2–5 years of experience* in luxury furniture, home décor, lifestyle, or design-related retail

* Excellent communication and interpersonal skills

* Strong understanding of premium clientele and their expectations. Experience in handlingclients from architecture and design backgrounds

* Familiarity with CRM tools, email etiquette, and professional communication

* Available to work on weekends and holidays, as required

Role: Sales/Business Development

Exp: 7 - 12 Years

CTC: up to 20 LPA

Location: Bangalore

Working Days: 5

🔹 Ideal Candidate Profile

• 7+ years of experience in B2B/enterprise sales within the packaging industry.
• Experience of curating multi million dollar pipelines and closing targets at close to 20 % closure rates.
• Ready to travel and be with the client at all stages on engagement - Initiation , Trials and closures
• Ability to bring industry experience and networks to get quick wins within the first few months
• Ready to hustle from lead to closure stage of engagement
• Well-networked, with a strong reputation and established relationships with decision-makers in key sectors.
• Excellent communication, negotiation, and presentation skills.
• Deep understanding of packaging solutions, materials, manufacturing, and industry trends.
• Techno-commercial mindset with the ability to bridge client needs and internal capabilities.
• Comfortable with CRM systems, data-driven reporting, and collaborative team culture.

Position: CRM and Customer Service Associate (Loyalty Program) Fashion Industry

Location Gurgaon

Experience 3-6 year

Industry: Fashion/apparel/Leather

Qualifications: Bachelor degree in Marketing, Business Administration, or a related field

We are seeking a detail-oriented and proactive CRM Associate to join our team. This role involves calling customer, managing customer data, analyzing customer behavior, and implementing strategies to enhance customer relationships and drive retention. The ideal candidate will collaborate with marketing, sales, and product teams to execute effective campaigns and improve overall customer experience using CRM tools. This position will be reporting to marketing and working closely with operations for our brand.

Key Responsibilities:

1. Customer Data Management:

·         Maintain and update the CRM database to ensure data accuracy and consistency.

·         Segment customer data to enable targeted and personalized marketing efforts.

·         Monitor customer interactions to keep profiles current and actionable.

2. Campaign Management:

·         Plan and execute CRM-driven campaigns across email, SMS, and other communication channels.

·         Optimize campaigns through A/B testing, personalization, and automation.

·         Track and analyze campaign performance to provide actionable insights.

3. Customer Engagement and Retention:

·         Develop and implement customer loyalty programs and initiatives.

·         Identify and address customer pain points to improve satisfaction.

·         Assist in resolving customer queries or concerns through CRM platforms.

4. Analytics and Reporting:

·         Analyze customer data to uncover trends, preferences, and opportunities.

·         Prepare detailed reports on customer engagement, retention, and campaign ROI.

·         Provide recommendations to enhance the customer lifecycle journey.

5. Collaboration and Coordination:

·         Work closely with marketing, sales, and IT teams to align CRM efforts with broader business goals.

·         Coordinate with vendors and software providers for CRM platform updates and improvements

6. Customer Interaction and Support:

·         Provide exceptional service through various channels (phone, email, chat, social media) while maintaining a professional and courteous tone.

·         Address customer inquiries regarding products, orders, warranties, and repairs efficiently and accurately.

7. Skill Required:

·         experience in a CRM role or a similar position. • Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho, etc.).

·         Strong analytical skills and the ability to interpret data effectively.

·         Excellent communication and interpersonal skills.

·         Knowledge of email marketing and customer segmentation techniques.

·         Familiarity with marketing automation tools and platforms.

·         Experience with loyalty programs or customer retention strategies.

Mail updated resume with salary details-

Email: etalenthire[at]gmail[dot]com

Satish: 88O 27 49 743

Xoxoday is looking for an AVP of Empuls product. Empuls is an employee engagement SaaS platform focussed on USA & EMEA markets. The Empuls product is going through a 10X to 100X growth journey and we are looking for a seasoned product professional who has experience of taking products from 10X to 100X growth journeys. This role ll report to the CTO of the Empuls product. 

As an AVP Product you will be responsible for the product roadmap, product metrics, feature details, designs and GTM, . This includes defining and prioritizing product roadmap, listening to customers, creating business requirements, driving functional requirements, driving this through development teams, and getting the go-to-market for various product features.

To read more about the kind of qualities we are looking for in this role, please check this link -https://a16z.com/2012/06/15/good-product-managerbad-product-manager/"> https://a16z.com/2012/06/15/good-product-managerbad-product-manager/

• Develop business cases for each product feature to demonstrate feasibility including target pricing and margin, addressable and realizable market, SWOT analysis, RICE metrics and go to market. 
• Solve customer problems and build functional, technical, and design specifications for the solution.
• Map the user journey for various customer profiles - simplify and bring more structure and clarity to problem statements which translate into product solutions. 
• Have strong systems thinking - understanding the impact of process/technology decisions and trade-offs in order to achieve the best possible outcomes to solve the problem.
• Holistic approach covering all aspects including edge cases and future possibilities.
• Abreast with the latest Innovations happening in the Employee Experience, Employee Benefits & Workplace culture domain. Experience in the HR Tech industry will be important in this role. 
• Help define the value proposition of the product for the sales team and work closely with the sales-marketing team for GTM and SaaS revenues.

• An enthusiastic individual with 8+ years of product management function in a product or SaaS company.
• Have experience in leading product management of fast-growing products (or) major modules of fast large products (or) been an entrepreneur in the past.
• Strong desire to disrupt, re-invent, and optimize existing processes to build next-generation Enterprise solutions.
• We'll look forward to the technical skills required for a product role along with the soft skills required to manage multiple stakeholder roles.
• Candidates should have strong experience in problem solving, UI/UX, analytics, team management, customer success & sales enablement. 
• Candidates from HR Tech, rewards, and employee benefits experience will be preferred.
• Candidates from IIM, IIT, NIT, BITS, NSIT, and other premier engineering colleges will be preferred.
• Experience in managing onboarding, customer success, and support functions preferred.

Challenging opportunity, tough problems, and a very good growth path. An excellent opportunity to work with a team of highly talented young professionals. We also offer a competitive salary and a whole load of benefits to make your stay enjoyable with Xoxoday.

You will closely work with technology, design, sales and customer care teams. You will report to the CTO of Empuls. You will provide constant updates to the stakeholders of the product.

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 3500 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 400+ strong team with four global offices in Bangalore, San Francisco, Dublin, Singapore, Dubai.

We look forward to connecting with you. Once we review your resume, the next step will be a discovery call followed by detailed interview rounds. There will be three rounds of interviews. We will prefer candidates who are located in Bangalore and ready to work in hybrid work arrangements (partly in office, partly WFH). 

Job Description :

Handle Customer queries & Outbound/Inbound Calls with a team

-Convert the lead to prospect & pass it on to Sales.

-Daily updating of leads on the CRM.

Assisted buying experience at the site.

-Energetic, self-motivated, able to work independently under pressure.

-Fluent in English , Marathi , Hindi communication.

What is the role?

We are looking for a storyteller who can profoundly understand the user and can translate our product details as per the user's needs. You like working with data and insights and making decisions based on it. You should be able to lead multiple stakeholder roles efficiently for international markets with a passion for technology. An eager candidate to make an impact and thrive in a fast-paced, dynamic, hyper-growth environment and can operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right.

Key Responsibilities

• Segment our users by deeply understanding our clients and end users. You will talk regularly to users and prospects and draw qualitative and quantitative insights.
• Define our GTM and partner with the rest of the team to execute the GTM. It will include work like demand generation, and creating sales playbooks, sales enablement content, and marketing assets.
• Work closely with a range of cross-functional teams - product, partner managers, marketing, and sales to craft thoughtful go-to-market strategies and drive growth initiatives.
• Understand and analyze the competitive landscape to define our own marketing strategy.

What are we looking for?

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• 3+ years of relevant work experience that can span marketing, product marketing or product management.
• Experience working on marketing or growth throughout a product’s lifecycle.
• Working experience in SaaS, preferably for international markets.
• Hands-on experience in Google Analytics, Google AdWords, CRM, and analytical tools.

Who will you work with?

You will be working closely with the Digital Marketing, Sales, Product, and Customer Success teams.

What can you look for?

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that offers.

We are

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Company works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We assure you that we will attempt to maintain a reasonable timeframe for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Our client acts as an all-in-one OKR platform that focuses on aligning the client’s strategic priorities, projects and goals and thus to drive exceptional results & culture, without changing the team's behaviours. Some of their products include OKR software, performance reviews, engagement insights, 1:1 meetings, CoffeeConnect etc. They have served 500+ companies from 60+ countries. Some of their clients are Dunzo, Plum, Udaan, KhataBook etc.

Headquartered in San Francisco, California, our client was founded in 2018 by well-experienced entrepreneurs, one of whom is an IIT-Delhi graduate and the other is a NIT, Trichy graduate.

What you will do:

• Understanding: Empathetically understanding client’s needs and problems. Being agood listener and imbibing with those problem statements
• Solution: Solving client’s problem through Company’s SaaS solutions and demonstrating Company’s products using a consultative approach
• Closing: Exceeding monthly/quarterly sales targets in the given market
• Process Orientation: Meeting the sales process standards and effectively using sales tools like HubSpot CRM
• Pipeline Management: Managing end to end sales pipeline for the company to deliver spectacular growth through precise forecasting
• Relationship Management: Being face of Company before the client. Being a trusted advisor for the clients.

Desired Candidate Profile