CRM manager

at Musafir.com

Posted by Neha Mohnot

Play a mission-critical role in transforming 'Finance team' to become a 'Finance Intelligence Team' for a Business. You'll be managing clients for a global SaaS Product that has helped hundreds of businesses have their finance teams gain complete insight into spend data by automating the flow of capital within the organization. Who we are looking for: + Our ideal candidate has successfully recruited for a fast-growing startup in expansion mode and is ready, willing and eager to take on the challenge of helping us to rapidly grow. + You are a self-starter that anticipates requests and doesn’t need a lot of oversight + Great problem-solving skills, taking a consultative approach to find the best solution + Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone to different users + Comfortable giving presentations to groups of any size Responsibilities: + Oversee the onboarding of new accounts and ensure successful implementation. Provide training, mentorship, and support during initial adoption. + Help our product and engineering team continue to deliver new products at the highest quality + Develop training materials and support documentation to support user adoption, rapid responses from the support team, and availability of self-help resources. + Manage day to day communications with dozens of customers + Manage the long-term health of our customer base + Create and educate customers on best practices + Drive engagement through newsletters, webinars, customer council, etc. + Ensuring 100% customer retention and satisfaction Why we think you'll love it here: + You’ll work alongside amazing, high-performing colleagues + Fast career growth, impact, and progression - Customer success is critical to us and this will be a masterclass for the same WE EMPHASIZE CULTURE AND LOOK FOR PEOPLE THAT SHARE OUR VALUES. Our Heart is in the Work: We work exclusively with individuals who are passionate about innovation and the company we’re building Teamwork Wins Championships: If one of us is has a problem, we all have a problem Magic Not Sausage: We jump through hoops to deliver only spectacular experiences for our clients Think Like an Owner: Everyone is an owner of this company and is proactive in identifying what needs to be done and taking action Run Towards Criticism: We seek constant improvement of ourselves and our products.

Also will be looking head of marketing position, let's discuss this in detail, help us know u better email your CV to govind@affairal.com Regards, Govind. +919972668335

Able to conduct detailed diagnostics on resource usage some hardware. Able to communicate with Customers and understand issues Consult Customers on answering technical questions and providing best solutions as per setup requires. 1. assist our customers migrating our application COMOS and some more applications into the IT infrastructure of existing and new customers 2. consult our customers how to integrate our software products in a datacenter for example Citrix Xenapp, Xenserver, MS SQL Server and a file share 3. configuring Windows Operating systems, the rights concept in Windows, the resource management + monitoring 4. require knowledge on performance diagnostics in various areas – mainly Windows Performance Monitor together with MS SQL server and the physical storage parameters 5. Maintain Customer satisfaction with in Support

Roles and Responsibility: - Will be the member of the implementation team which is the bridge between the product team and the account management team. - Manage client expectations and creative designing of the solutions for complex requirements. - End-to-End system configurations as per the project scope of work and the documentation of the configurations. - Will be responsible for timely delivery of project deliverables by being organized and delivering on commitments including updating project tracking systems. - Work closely with the product team to understand the enhancements/ new features in the product and use it in an innovative way in system configurations. - Should coordinate between tech team and the client for integrations defined in scope. Eligibility: - Bachelor's/Master's degree in Engineering or equivalent - Quick learner, flexible, adaptable, should be able to work in a fast-paced startup environment. - Should be able to understand the logic and algorithms, Strong Logical Reasoning and aptitude - Microsoft Office and a basic understanding of financial accounting. - Should be application minded to understand the client requirement and recommend relevant product-based solutions. - Good communication and writing skills.

esponsibilities The individual will be responsible to: To strategise & assist in the delivery of the content and microcopy for Happay in-product, notifications and product release notes. Frequently A/B test and strategise in-product and messaging content and help reduce drop-offs and churn. Achieve gold standard. Collaborate with product, sales & marketing teams to uncover the stories and insights that lead to meaningful messaging and concepts. Work with the front-end and mobile app teams to ensure the written content of digital channels and platforms is of the highest standard. Own the brand voice and establish messaging direction in every execution. Draft, statements, briefings and written communication for the Happay ensuring high level of consistency, accuracy, content and presentation for a wide variety of audiences. Translate creative direction and creative briefs into engaging and effective messaging and copy concepts. Produce content for marketing-related efforts including promotional material, presentations, and marketing collateral. Create content for case studies, executive summaries, customer proposals & PRs to be used in marketing and business development. Requirements & skills Bachelor's or Master's degree from an accredited university program with an emphasis on communications, advertising or other related field. Minimum 2 yrs of experience in managing in-product content, microcopy & notifications Exceptional writing skills, with the ability to write in a range of voices and styles for diverse channels and audiences and a good grasp of narrative (writing samples will be asked of you during screenings) Good understanding of graphic design and an appreciation of the relationships between textual, visual and functional elements. High impact and influence. Self-critical and self-correcting. Able to handle a high volume of ideas to be executed in agile manner.

Happay’s Customer Engagement team aims to support about tens of thousands of users familiarize themselves with Happay’s powerful product interface. To keep the Digital Expense Management Ecosystem humming, you will be responsible to help our user family to understand the product as easily, quickly, and as proactively as possible. Roles and Responsibility: Creating curated content that will help Happay’s users engage with the product, and derive maximum value from it in considerably less time. Giving an extensive walk through right from User - Onboarding to Interactive Engagement and aiding User Adoption. A typical day in the life of a Customer Engagement Associate might include: Collaborating with the Customer Success team to execute engagement plans for clients based on their unique profile and use cases. Creating and distributing onboarding & engagement collaterals (Teasers, User Manuals, Videos, Email campaigns, etc.) Collaborate with product managers and deep dive into new features and their applicability in the client’s use-case; develop content and boost the adoption of those features. Solving on-the-spot, impromptu challenges in terms of urgent / ad hoc requirements from various teams Rolling with the punches when things change, and taking ownership of the time you spend with us and truly making a differences Eligibility: Software Skills: Working knowledge of Microsoft Powerpoint / Keynote. Moderately well-versed with Excel / Google Sheets Learning Skills: Ability and motivation to learn, consistently and quickly, and constantly improve processes and collaterals People & Communication skills: Required to work with product managers, customer success managers, designers, analysts, etc. Presentation skills: Ability to explain simple to complex information in user-friendly ways An open mind for new ideas and methodologies, and a liking towards taking up challenges and finding creative solutions The knowledge to test for consistent engagement, content and user experience. A desire to get a kick out of getting users to those aha! moments A clear cut understanding of customer engagement and all the wonders it can do, strategies and objectives Working with us will be a roller-coaster ride! You have a team of aces to work with and an open, refreshing and an inspiring work culture that you will cherish. Along with that, you also have an open platform to showcase your skills, ideas and knowledge. Lastly, and most importantly, you have a top notch expense management application and web interface spanning major digital platforms (desktops, laptops and mobile). You’ll end up loving your job cause we make it fun.

About opportunity: - To accelerate our growth further, Happay is looking to build the industry's best Account Management team. - This role will involve in managing existing Accounts of Happay's and conducting the up-selling process as well. We are looking for someone who : - Has experience in Account Management & Up-selling as well - preferably with a financial product - Loves working in growth stage start-up - Is Excellent in building and nurturing relationships in industry - Easily collaborates with internal teams (marketing, product, design and operations) - Has strong interpersonal and communications skills Role & Responsibilities : - Managing the entire show of Account Management and supporting clients by providing end to end solutions. - Will also be responsible for New customer acquisition in relevant target segments. - Generate and own leads through various initiatives. - Respond to queries from potential and existing customers, communicate Happay's value proposition and negotiate deals successfully. - Understand client needs and address within defined TAT Personality attributes : - Customer First, Ability to make positive impact on every interaction, able to understand customer needs and find a solution - Interpersonal effectiveness and ability to influence. Interested - We like to keep it simple - send us your resume along with your work summery (Cover letter), understand our product on Happay.in, come to our office (preferably) and tell us why we should use Happay expense management solution. Blow our minds by demonstrating your excellent sales acumen.

About us Happay is a fast growing Indian FinTech company based out of Bangalore. Happay redefines the way SMEs and Enterprises manage their business spends. With the help of technology, Happay helps organizations break loose from the shackles of manual and paper-based processes and empowers them with mobility and automation. Our product is loved by 4500+ businesses across 40+ industry verticals. ROLE : Service Delivery Manager LOCATION : Bangalore YEARS OF EXPERIENCE: 3+ years Job Overview: To oversee the delivery of services and service technology to our company's clients or customers. To evaluate customer feedback to develop quality improvement processes. Roles and Responsibility: Need to establish Delivery Processes efficiently. Responsible for building partnerships and liaising with team leaders to determine services. Should be able to help in acquiring new clients and partners. He/She should constantly be able to assess customer feedback and make necessary improvements. Validating the leads received and exploring how Happay can add value in companies. Identify new business and aid in organization growth strategies Analysing data and making deductions out of it. Required to tracking customer sales and conduct touch base activities regularly to ensure repeat business. Enablement of New Accounts & relationship building with accounts. Eligibility: Excellent conversing skills in both English and Hindi (knowing any one of the languages of regional languages is an added advantage). Bachelor's/Master’s degree Should be good at maintaining internal and external team relations. Detail oriented and diligent Good Leadership Skills Entrepreneurial by nature with a strong sense of ownership

- Plobal Apps is a leading mobile commerce platform for the world's best e-commerce stores - www.plobalapps.com. Our vision is to help businesses increase sales, revenues and customer loyalty using fully native mobile apps and other m-commerce solutions. - Currently integrated with Shopify, we are now looking at rapidly scaling our teams across various platforms which include, Big Commerce, Magento, and Salesforce Demand Cloud etc.As we are scaling at a rapid pace, you will be responsible for ensuring that our customers are extremely successful using our product. Ensure a seamless journey from Adoption to Engagement to Revenues to Retentions and Referrals for each customer.PROFILE OVERVIEW - The Customer Success Manager engages and retains Plobal Apps customers by helping them make their mobile app strategy incredibly successful. As a Customer Success Manager, you will serve as the principal point of contact for multiple customer accounts globally to drive adoption, retention, renewals, customer satisfaction, engagement and growth. - This is a high-profile customer-facing role requiring outstanding relationship management skills and technical acumen. You provide data-driven decisions, support and business intelligence that is timely, accurate, and actionable. - You will work closely with the sales and product teams to ensure that new accounts are on-boarded effectively and existing accounts have the resources, training/consultation and support to achieve their desired results. The ideal candidate should possess a strong customer success background with 5+ years of experience in SaaS Products. As a Customer Success Manager, your role will have a significant impact on the growth of Plobal Apps as an organization.Job Title - Customer Success Manager Experience: 4 - 7 years Location - Baner, PuneResponsibilities: - Create a complete customer success process and team to drive retention, renewals, adoption, training, on-boarding, customer satisfaction, engagement and growth - Increase customer satisfaction by understanding business needs, on-boarding and training and to facilitate additional help and resources, as applicable through the customer journey. - Serve as the primary post-sales point of contact with customers. Create strong relationships and work with customers to establish and achieve critical goals, or other key performance indicators along with providing regular feedback at every step of the customer journey.- Track and monitor customer activity and usage patterns to identify churn risk and work proactively to eliminate churn risk - Act as an escalation point for customers to drive problem resolutions in a timely and proactive manner - Maintain a deep understanding of our product and industry knowledge to be able to tell customers about the most relevant features/functionality for their specific business needs - Serve as the voice of the customer and provide internal feedback on product improvements, feature requests and bugs. - Document all communication with users and accounts accurately and in a timely manner via various tools. Ensure that issues are escalated appropriately to internal departments and management. - Regularly update all training materials, resources, FAQ's etc. - Upsell and Upgrade Customers, as applicableRequired Experience and Skills: - Minimum 2 years of Customer Success, Account Management, Customer Service & Training - Past experience of setting up customer success divisions - Strong written and verbal communication skills with a good technical aptitude.- Proficiency in ecommerce and mobile products is a plus- Prior Experience of working with a SaaS company is mandatory - Good understanding of web applications, mobile applications and marketing tools would be preferred - MBA Graduates would be preferred

Do you feel happy when you users are satisfied? And conversely, do you feel restless when users are not able to achieve their desired results? If you're analytical, data oriented, user focused and are tech savvy - this will be a great role to make an impact. Exprience in a data driven SaaS company is highly desirable. Reply to discuss more!