CRM manager

Role Summary:

Be the primary point of contact for customers, help with onboarding, resolve queries, and ensure customers get maximum value from our SaaS platform.

Key Responsibilities:

Handle customer queries via email, WhatsApp, calls, and tickets

Assist with product onboarding and basic demos

Coordinate with internal teams for issue resolution

Follow up to ensure customer satisfaction

Collect customer feedback and insights

Requirements:

Graduate in any discipline

Good English communication (spoken & written)

Comfortable talking to customers

Willingness to learn SaaS products

What We Offer:

Training & mentorship

Fast growth in a SaaS startup

Performance-based incentives

Position: Relationship Manager – Home Loan

Bank: Axis Bank

Location: Andheri / Thane, Maharashtra

CTC: Up to ₹3.5 LPA

Age: 25 to 27 years

Experience Required:

Only candidates with prior Home Loan sales experience

Preferably from BFSI or NBFC background

Interested candidates can apply with updated resumes.

Position – Customer Service Executive (Chat/Email Process)

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 

Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

Propel, a leading technology solutions provider, is seeking a dedicated and talented Business Development Executive to join our team. This role primarily focuses on establishing connections with potential clients based in the United States. As a Business Development Executive, you will play a crucial role in driving business growth by effectively communicating with leads, showcasing our offerings, and nurturing client relationships. 

Responsibilities: 

1. Outbound Calling: Initiate conversations with potential clients, engaging them in a professional and persuasive manner. 
2. Lead Follow-up: Follow up on leads generated through various channels, including website inquiries, email campaigns, and marketing events. 
3. Product Presentation: Present the company's products and services to potential clients, highlighting the unique value propositions and addressing their specific needs. 
4. Relationship Building: Nurture client relationships by actively listening to their requirements, providing relevant information, and building trust in our solutions. 
5. CRM Management: Maintain accurate and up-to-date records of client interactions, lead status, and follow-up activities in the CRM system. 
6. Collaboration: Collaborate effectively with the team to ensure a seamless handover of qualified leads and align strategies for maximizing conversions. 
7. Feedback and Reporting: Provide timely feedback to the team on lead quality, campaign effectiveness, and areas for improvement. 
8. Targets and Performance: Meet or exceed weekly and monthly targets for lead conversion, call volumes, and other key performance indicators. 
9. Industry Knowledge: Stay updated with industry trends, competitive offerings, and product knowledge to effectively address client queries and concerns. 
10. Professional Conduct: Uphold the company's reputation by adhering to professional standards, ethical practices, and maintaining confidentiality of client information. 

Requirements: 

1. Experience: Minimum 2 years of proven work experience as a Business Development Executive or in a similar role in sales department, demonstrating a track record of meeting or exceeding targets. Experience in the technology industry will be an added advantage. 
2. Communication Skills: Excellent written and oral communication skills in English, with the ability to articulate ideas clearly and confidently. 
3. Cultural Adaptability: Familiarity with US business culture and the ability to adapt communication style and accent to resonate with US clients. 
4. Persuasion and Negotiation: Strong persuasion and negotiation skills to effectively convert leads into clients and overcome objections. 
5. Time Management: Ability to work independently, prioritize tasks, and manage time efficiently in a high-volume, fast-paced environment. 
6. CRM Proficiency: Proficiency in using CRM software and other relevant tools to manage leads, track interactions, and generate reports. 
7. Shift Flexibility: Flexibility to work during Eastern Standard Time (EST) to accommodate US client requirements and collaborate with the team effectively. 
8. Motivated and Target-Driven: Positive attitude, self-motivated, and target-driven mindset with a passion for achieving and exceeding goals. 
9. Attention to Detail: Strong attention to detail and organizational skills to maintain accurate records and ensure a personalized client experience. 
10. Education: Bachelor's degree in business, marketing or a related field.

Nice to Have: 

1. US Accent Proficiency: Ability to communicate with a US accent, providing an added advantage in engaging with US-based clients. 
2. Technical Aptitude: Basic understanding of technology solutions or the ability to quickly grasp technical concepts to effectively communicate our offerings. 

About us:

We are one of the leading Influencer marketing agencies in India that help in ideating brand campaign strategies and backing them with effective advocacy solutions so as to deliver high-quality engagement for the brand. Boasting a base of over 25000+ social media influencers and bloggers, it helps you find the right influencer for your brand. Brands who trust LetsInfluence include giants like Flipkart, Boat, MPL, Oyo, Bytedance, TimesInternet, Snapdeal, Cosco, Meesho, Bombay shaving company among 100+ other top brands. To know more, checkout our website url: http://www.letsinfluence.io">www.letsinfluence.io

We specialize in working with brands for movie integrations, web series integrations, and Influencer Marketing and Celebrity endorsements. We are the voice of new-age influencers and create stunning campaigns.

Role: Business Development Intern

Location: Currently we are headquartered in Gurgaon, Haryana. But this internship will be complete work from home.
Job Type: Permanent

Flexible Working Hours: 9 hrs (Mon - Fri)

Experience: 0 - 1 Years
Internship Duration: 6 months

Looking for females only!

We’re looking for an ambitious and energetic Business Development intern to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth by increasing revenue through boosting sales and forging strong relationships with clients.

Sounds like your kind of company? Great! Here’s what this role entails:

• Develop a growth strategy focused both on financial gain (increase in revenue) and client satisfaction.
• Lead generation, client meeting, negotiations and achieving the desired targets of acquiring new brands.
• Conduct research to identify new markets and client needs and focus more on how to do sales and increase revenue.
• Build long-term relationships with new and existing clients
• Provide trustworthy feedback and after-sales support
• Set up processes for maintaining records of leads, sales, revenue, invoices, agreements, sales contracts and guidelines, etc.
• Developing quotes and proposals for clients.
• Increasing the value of current clients while attracting new ones.
• Promote the company’s products/services addressing or predicting clients’ objectives.

What you’ll need to succeed

• Bachelor’s degree in business, marketing or related field.
• Experience in sales, marketing or related fields.
• Strong communication skills and influencer marketing knowledge.
• Ability to manage complex projects and multi-task.
• Excellent organizational skills.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Proficient in Word, Excel, Outlook, and PowerPoint.

Job Description:

A sales development representative (SDR) is responsible for outbound sales prospecting for the Enterprise segment. Rather than trying to close deals, his/her work revolves around generating and qualifying new leads and moving them through the sales pipeline, until they’re ready to talk to the account executives/sales closers. He/she has to validate and screen potential customers given by LDRs (Lead Development Representatives) who can benefit from our products. As the first line of communication with prospects, ideal SDRs should have a strong understanding of the sales process, excel at researching leads, understand key pain points, start new relationships, and set our sales closers up for success. You should be a quick learner with strong communication skills and have the ability to showcase our offerings compellingly. Every potential customer is an opportunity for you to boost top-line revenue growth, customer acquisition levels, and profitability.

Role & Responsibilities

• Generate Sales Qualified Opportunities from various lead generating channels through LDRs, LinkedIn, Company Reports and profiles etc.,
• Design email campaigns (persona wise) to generate interest in the leads.
• Do discovery meetings to understand the pain points of the prospects.
• Do email/calls to the target audience to generate interest and fix demo appointments.
• Represent our company’s products and services, starting with a comprehensive understanding and leading to consumer research to identify how our solutions meet needs.
• Build relationships by nurturing warm prospects and finding new potential sales outlets.
• Manage and maintain a pipeline of interested prospects and engage sales executives for the next steps.
• Identify best practices to refine the company’s lead generation.

Desired Candidate Profile

• Bachelor’s/Master’s Degree from an accredited University with relevant 0-2 years of sales experience.
• Must have strong interpersonal, communication, and presentation skills across a variety of channels (email, social media, phone, etc.)
• Should showcase a target-oriented approach toward his/her work.
• Possess a research-oriented approach to identifying opportunities.
• Prior automotive experience is preferred but not mandatory.
• Willingness to work outside the strict job description parameters, thinking creatively about how to provide the highest level of internal and external customer service.
• Strong desire and ability to come up with innovative ideas.
• Ability to see problems as opportunities.
• Prior experience in using CRM is preferred but not mandatory.

Employment Type

Full-time

Apply through this link

https://garageplug.freshteam.com/jobs/GFHD8JF1VJm7/sales-development-representative-sdr" target="_blank">https://garageplug.freshteam.com/jobs/GFHD8JF1VJm7/sales-development-representative-sdr

Job Description :

- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.

- We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.

- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.

Responsibilities :

- Take proactive ownership of regional implementation health.

- Create scalable processes and definitive scope around implementation services

- Implement systematic processes for tracking and reporting on the implementation status

- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output

- Direct the activities of the implementation team to meet client needs and create successful partnerships

- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards

- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.

- Own execution of the roll-out within the allotted implementation timeframe

- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase

- Provide support to Account Executives & Sales Engineers during the Sales cycle

- Ability to speak knowledgeably on all technical integration options available within an implementation

- Facilitate hand-off from Sales to Implementation

- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed

- Monitor the progress of each account at a deeper level

- Ensure all metrics are accurate and up-to-date

- Advocate customer needs/issues cross-departmentally

- Understand and manage escalations efficiently and appropriately

- First point of contact for all inquiries on project status from executive leadership

- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed

- Partner with global teams on solutions, process enforcement, and overall regional health

Qualifications :

- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company

- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports

- Bachelor's degree;

- Previous experience as a Manager, Implementation for enterprise software

- Proven track record of successful implementation with enterprise clients

- Highly developed project management skills

- Ability to influence and guide clients through complex implementations

- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team

- Demonstrated presentation and client-facing skills

- Superior presentation skills; experience with presenting to C-level Executives

- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners

- Analytical skills to determine root causes and develop solutions

- Understanding of sales, marketing, client relations roles, and their interdependence

- Demonstrated ability to adapt to a fast-paced and changing the technical environment

- Self-starter seeks out challenges

- Flexible