CRM manager

at Musafir.com

Posted by Neha Mohnot

Your role will be to seek new business opportunities by contacting and developing relationships with potential customers. You will use your communication skills to cultivate strong relationships with customers, from first contact until you close the deal. You will also ensure proper after-sales service. If you are motivated and results-driven and enjoy working in a team environment, we’d like to meet you. Ultimately, you will boost sales and contribute to our long-term business growth. Responsibilities  Qualify leads from marketing campaigns as sales opportunities  Contact potential clients through cold calls and emails  Present our company to potential clients  Build long-term trusting relationships with clients  Proactively seek new business opportunities in the market  Set up meetings or calls between (prospective) clients and Account Executives  Report to the Business Development Manager on (weekly/monthly/quarterly) sales results  Stay up-to-date with new products/services and new pricing/payment plans Requirements  Hands-on experience with multiple sales techniques (including cold calls)  Track record of achieving sales quotas  Familiarity with MS Excel (analyzing spreadsheets and charts)  Understanding of sales performance metrics  Excellent communication and negotiation skills  Ability to deliver engaging presentations

Account Managers for Enterprise Level Customers in over 30 countries for a leading SaaS product. Excellent English as well as analytical skills are required. Send in your resume for more details.

Roles and Responsibilities: -Managing Customer Lifecycle Management post sales -Working closely with the marketing team in order to optimize the acquisition, engagement, and retention of customers. -Guide new customers through the configuration and implementation of product -Explore what success means to the customer and ensure that they reach their goals -Responsible to show value to the customer so that they renew and upgrade license -Develop feedback funnel and passing customer feedback to the engineering team to set the future direction of product development -Responsible to deliver customized demos as per the specific requirements of the customer You should be: -Customer-obsessed and a hustler -Very polished and good communication skills -Street-smart attitude and highly motivated -Highly accountable and responsible -College and grades is not a selection criteria as long as you are sincere and hungry to learn Skills: Customer Relationship Management, Communication Skills, Self Starter / Self Motivated, Influencing Skills, Ownership, And Accountability

Do you feel happy when you users are satisfied? And conversely, do you feel restless when users are not able to achieve their desired results? If you're analytical, data oriented, user focused and are tech savvy - this will be a great role to make an impact. Exprience in a data driven SaaS company is highly desirable. Reply to discuss more!

About Us Led by former Salesforce and Siebel executive Chuck Ganapathi, Tact.AI is on a mission to make enterprise software more human-friendly.  Tact.AI is the world’s first mobile sales productivity suite. It combines Salesforce and everyday sales tools into one app that works both in an online and offline environment.  Tact’s device-native, conversational platform is used by Fortune 500 companies to transform the daily sales experience in the field and maximize the value of their CRM investment. Tact.AI brings together state of the art conversational AI built on a platform with a razor sharp focus on scalability and extensibility, tied together by a UX-first approach. The India Center of Tact.AI was set up in July 2018, with a focus on bringing together engineering talent to take Tact.AI to the next level, in terms of features, capabilities and scale, while building up on the culture of inclusion that we have always prided itself upon. Tact.AI is a funded startup with a world class product, team and a growing customer base. We are funded by Accel, Redpoint, Comcast, Amazon, Salesforce, Upfront & Microsoft Ventures. About the opportunity:  At Tact.ai, we build products that transform how users work by removing friction in their day-to-day lives. Instrumental in this goal of making software more human-friendly are Tact.ai Engineers. Do you relish the challenge of balancing user experience, technical details, optimization, security and omni-channel and cross-platform extensibility? Are you obsessive about making the end user experience better? Join the QA team at Tact.ai, the only company backed by Amazon, Microsoft and Salesforce.com. What You’ll Be Doing You will be part of QA team for Tact.ai, Bangalore. We are looking for QA engineers who are enthusiastic in learning and working with latest technology. You will be responsible for testing app on various mobile & desktop platforms.  Responsible for testing the product end to end. Execute test cases, review test artifacts, and document defects. Identify software defects and verify bug fixes. Independently troubleshoot and reproduce issues, document results, determine root causes. Lead testing effort for complex features which includes designing test scenarios, creating test plans, implementing and executing test cases. Create well-written and comprehensive documentation. Proactively and effectively communicate at all levels, internally and externally. What You Should Have 2-4 years’ experience in software QA testing. Excellent interpersonal, written and oral communication skills. Work effectively in a fast-paced and constantly changing environment. Manual testing including Ad-hoc testing, Network, and memory among other core functionality tests. Experience in testing mobile apps or Cloud based solutions. Experience in testing end to end solutions. Execute automated and manual test plans. Test Planning, test design and test execution. Experience including analysis of requirements and acceptance criteria; coordination with engineers, developers and system architects. Demonstrated ability to translate requirements/user stories into test cases. Brownie Points: Knowledge of CRM domain. Start-up experience.

Selected intern's day-to-day responsibilities include: 1. Interact with the application users 2. Handle calls to understand user requirements and resolve tech and non-tech issues 3. Connect with users on calls, emails and chats

The position will require the understanding of product-framework concepts and environment specifics. The ideal candidate is an expert in supporting and maintaining the day to day operations by managing configurations, debugging & assisting the operations team. Liaise with the KAM/Customer Success team to build and maintain minor enhancements/ customizations to the product.The ideal candidate is an expert in MySQL, PHP and Javascript. This role requires extensive troubleshooting and maintenance skills to find issues and solutions. The person for this role will also have testing skills to support other developers on the team and make sure the data is flowing correctly and validating data throughout the applications and other systems.Roles & Responsibilities:- Ability to resolve complex situations that require a logical, analytical and methodical approach. - Strong problem solving and troubleshooting skills. - Taking ownership of product enhancements and delivering it.- Debug API/Application and take remedial actions in priority.- Collaborate with the CS team to actively develop/maintain and revise features.Key Experiences/Achievements:Minimum of 3 years professional experience in a product development role or an operations and support role in a product company.Minimum of 2 years of professional experience required in PHP, MySQL, Node.js, Javascript.

We are looking for Customer success Manager who is a champion not only in customer support but also account management and business development with a minimum of 3+ years ex. Key Responsibilities: - Develop and execute a 360 degree customer success strategy to promote customer loyalty and retention - Build a framework and establish customer support practices, including live customer support and knowledgebase - Be the product champion, and get involved in all aspects of the development lifecycle to keep updated on the latest features and enhancements introduced - Think from the customer's point of view and identify areas of improvement from the product and support perspectives, including enhancements, bugs, tips and tricks - Develop strong customer relations and be the go-to person for the customer Work closely with the Growth and Marketing teams to feed insights, learnings and voice of the customer Note: Customer service is a small subset of Customer Success. We need a champion who proactively manages all customers, ensures their activation and ultimately tie it to increase revenue/customer (This is a key mindset) Skills: - Strong interpersonal skills, both verbal and written - Technical aptitude and ability to learn software programs - Problem-solving skills and ability to identify tricks to help customers - Experience working with core teams within an organisation - development, testing, marketing - Data-driven and analytical thinking Important note for applicants - while applying, please add a cover letter, detailing your understanding of day to day tasks for a Customer Success Manager and your past experience that makes you a good fit for this.

Key roles and responsibilities : 1. Generate new sales by "hunting" activity via prospecting, generating leads and sales closures. Achieving sales target by acquiring new clients and enhancing business from existing clients and confirm the sales 2. Identify the customers need, answer enquiries and sell web software solutions. 3. Participate in face-to-face client meetings independently. 4. Collaborate with manager to ensure alignment with business strategies in forecasting, sales planning, and pipeline development. 5. Utilize company systems to organize, update and keep records of customer information 6. Have continuous engagement with customers to maintain close relationships and ensure ongoing success with accounts. 7. Demonstrate sales skills and ability to prioritize ever-changing tasks. 8. Research new target markets and set sales strategies to convert into new business. Key Skills / Skill Sets : - Excellent communication skills (Verbal and written) - Self- motivated & ability to work independently - Working Knowledge & understanding of International Freight/SCM is advantageous - Experience selling a B2B software service/web-platform is very advantageous - Highly organized & detail oriented - Effective presentation and customer relations skills - Excellent listening skills ABOUT US : - FreightCrate Technologies is a Logistics Technology company that aims to transform the international shipping industry. The company is run by professionals with over 15+ years in the logistics and supply chain industries. Our web-platform, FreightCrate, offers online tech-enabled quote and shipment management solutions for export and import businesses to and from more than 50,000 global locations. - Our vision is to utilize cutting edge technology, engineering, deep learning and artificial intelligence to create an intelligent freight management system that can automate and optimize international trade operations for global businesses. - We have had more than 50 media coverages including Entrepreneur, Maritime Gateway, Cargotalk, BW Disrupt, INC42, Silicon India, Tech Observer and several other newspapers and online magazines. - As a prospective employee, at FreightCrate you will get a great opportunity to join a dynamic business environment in a company that is set to revolutionize the international logistics industry.

Qualities: Good Communication Skills(English) friendly in approach and a positive attitude. Requirements: Manage proper database of leads pipeline & have close followups for closure. Manage our Chat Platform - realtime chats with consumers to resolve their queries & drive sales. Close Leads - Outbound calling to the consumers who have shown interest in our services. What we offer: Great Incentives (our current team takes home 2-3 times the salary as incentives) Friendly environment to work, learn & grow Super fun-loving team The opening is on urgent basis, Office situated at : Mulund East. Job Type: Full-time