CRM manager

Role Description

Nextloop Technologies LLP is seeking a full-time Business Development Intern to join our on-site team in Indore. The intern will be responsible for conducting market research to identify new opportunities, generating leads through targeted strategies, engaging with potential clients, and maintaining relationships to foster business growth. Tasks include assisting in developing business proposals, generating client presentations, analyzing market data, and supporting customer service initiatives. The role offers a collaborative and dynamic environment where interns contribute actively to expanding the company’s reach and business potential.

Qualifications

We are looking for a motivated IT Sales Intern to join our business development team. This role offers hands-on exposure to IT sales processes, lead generation, and client engagement, with mentorship from senior managers.

Key Responsibilities

Work closely with senior managers, receiving step-by-step guidance and mentorship.

• IT Lead Generation: Identify and research new customers and business opportunities.
• Outreach: Engage prospects via calls, emails, LinkedIn, and professional networking.
• Sales Funnel Support: Assist with lead qualification, scheduling meetings, and follow-ups.
• CRM Management: Maintain accurate and up-to-date client information in CRM tools.
• Sales & Marketing Alignment: Collaborate with marketing teams on targeted campaigns.
• Market & Competitor Analysis: Analyse market trends, customer needs, and competitor strategies.
• B2B IT Sales Support: Assist in selling IT solutions to business clients across industries.

Job Role: Customer Support Executive (Jaipur)

Location: Jaipur (On-site)

Employment Type: Full-time, Permanent

Shifts: Rotational; Night shifts as per business requirement

Experience: Freshers to 3 years

Compensation:

• International Process: ₹23,000 – ₹34,000 CTC/month
• Domestic Process (if applicable): ₹12,000 – ₹22,000 CTC/month

Role Overview

We are hiring Customer Support Executives for our International (Voice/Chat/Email) process in Jaipur. You will handle customer queries professionally, ensure timely resolution, and deliver a great customer experience.

Key Responsibilities

• Handle customer queries via phone calls, emails, and chats.
• Diagnose issues, provide accurate resolutions, and escalate when needed.
• Document interactions in CRM/tools and follow defined SLA/TAT.
• Collaborate with team/lead to improve customer satisfaction and KPIs.

Must-Have Skills

• Excellent English communication (spoken and written).
• Customer first mindset; active listening and problem-solving.
• Typing accuracy and basic computer proficiency.
• Willingness to work night/rotational shifts for international support.

Eligibility

• Undergraduates/Graduates/Postgraduates are welcome.
• Freshers and experienced candidates (up to 3 years) can apply.
• Immediate joiners preferred.

Benefits

• Cab facility for night shifts (as per company policy).
• One-time meal during shifts (as applicable).
• Performance incentives and growth opportunities.

Job Title: Technical Sales Engineer

Location: Pune, India

Department: Sales & Business Development

Experience Required: 1–2 years in Technical Sales / Industrial Equipment Sales

Job Summary:

We are looking for a dynamic and motivated Technical Sales Engineer to join our team. The ideal candidate will have a strong mechanical engineering background, experience in B2B industrial sales, and the ability to build strong client relationships by offering tailored technical solutions. You will be responsible for the complete sales lifecycle—from pre-sales consultation to post-sales support—while working independently in your assigned territory.

Key Responsibilities:

• Drive pre-sales, sales, and post-sales processes for industrial equipment and technical solutions.
• Analyze customer needs, identify pain points, and propose appropriate customized technical solutions.
• Manage and grow existing customer accounts while actively acquiring new clients.
• Deliver effective product presentations and live demonstrations to prospective clients.
• Develop and implement region-specific sales strategies to meet company revenue goals.
• Handle negotiations, prepare quotations, and close deals while ensuring optimal pricing and contract terms.
• Collaborate with cross-functional teams to support product launches and marketing efforts.
• Attend trade shows, exhibitions, and industry events to promote products and enhance brand visibility.
• Use CRM tools such as Salesforce for sales tracking, reporting, and forecasting.
• Provide technical and commercial support to customers and internal stakeholders.

Required Qualifications & Skills:

• Bachelor’s degree in Mechanical Engineering or related field.
• 1–2 years of experience in technical sales, preferably in sectors like material handling equipment, storage solutions, air compressors, or industrial automation.
• Strong knowledge of CRM tools.
• Excellent communication, negotiation, and interpersonal skills.
• Self-driven, target-oriented, and able to work independently.
• Proficiency in English, Hindi, and Marathi.

The Smart Fellowship is an offline workplace simulation that scouts, assesses and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.

Our Client has appointed us to identify and hire a Customer Success Specialist

Short description of company: This is a freemium learning platform that provides top 1% curated content, certified micro-skill courses, paid learning opportunities, placement support, and flexible learning options through WhatsApp.

Company’s Vision: To make learning accessible, affordable, and engaging for millions globally by transforming scattered internet content into goal-driven, AI-powered courses. Empowering learners to achieve career outcomes through cutting-edge, AI-driven education.

Meet your Manager: Our founders bring deep expertise in product development and ed-tech innovation. One is a TEDx speaker passionate about disrupting traditional learning, while the other focuses on scalable AI solutions, driving our mission to build an AI-first company that empowers learners to achieve meaningful career outcomes.

Location: WFO (Mumbai, Maharashtra)

Salary Range: INR 4 LPA to 6 LPA

The best part about this role: 

• You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes. 
• As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
• If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.

You will be responsible for these Key Responsibility Areas (KRAs):

• Learner Journey Management: Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
• Personalized Communication: Act as the voice of the company, engaging with learners through calls, chats, and emails, addressing their needs with empathy, clarity, and problem-solving skills.
• Performance Excellence: Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
• Relationship Building: Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
• Career Success Support: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.

Your Key Performance Indicators (KPIs):

• Learner satisfaction and retention rates.
• Response time and resolution rates for learner queries.
• NPS (Net Promoter Score) and positive learner feedback.
• Recommendation rates and repeat engagement metrics.

Who We’re Looking For:

• 1-2 years of experience in customer success, or a similar customer-facing role.
• Strong communication and interpersonal skills, with the ability to handle high-intent conversations.
• Proficiency in MS Excel and CRM tools.
• Detail-oriented mindset with a passion for helping others succeed and a proactive approach to problem-solving.
• A serious, solution-focused attitude with a commitment to delivering outstanding user experiences.

Job Summary:

We are seeking a dynamic and results-driven Business Development Executive to join our team. The ideal candidate will be responsible for identifying new business opportunities, building and maintaining strong client relationships, and driving company revenue growth.

Key Responsibilities:

Lead Generation & Prospecting:

Research and identify new business opportunities.

Generate leads through various channels like networking, email campaigns, and cold calling.

Maintain and update the customer database.

Client Engagement:

Build strong relationships with potential and existing clients.

Conduct meetings, presentations, and discussions to understand client needs.

Address client queries and provide tailored solutions.

Sales Strategy & Execution:

Develop and execute strategies to achieve sales targets.

Create detailed business proposals and negotiate terms of the agreement.

Collaborate with the marketing team to support lead generation activities.

Market Research:

Stay updated on industry trends, competitors, and market dynamics.

Provide insights and feedback to the team to refine strategies.

Reporting & Coordination:

Track sales metrics and prepare regular reports for management.

Work closely with the operations and customer support teams to ensure client satisfaction.

Qualifications & Skills:

Education: Bachelor’s degree in Business Administration, Marketing, or a related field.

Experience: Prior experience in sales, marketing, or business development (preferred).

Skills:

Excellent communication and interpersonal skills.

Strong negotiation and persuasion abilities.

Proficiency in MS Office and CRM tools.

Self-motivated, goal-oriented, and capable of working independently or as part of a team.

Key Competencies:

Strategic thinking and problem-solving skills.

Time management and multitasking abilities.

Resilience and ability to handle rejection professionally.

Why Join Us?

Competitive salary and performance-based incentives.

Opportunities for growth and professional development.

Collaborative and supportive work environment.

We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!

Responsibilities:

• Act as the main point of contact for our customers, helping them navigate our SaaS product
• Manage customer onboarding, ensuring smooth implementation and product adoption.
• Monitor customer health metrics and provide proactive outreach to prevent churn.
• Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
• Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
• Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
• Create and deliver product training sessions to customers, ensuring they maximize value from our platform.

Requirements:

• Proven experience in Customer Success or similar role in the SaaS industry.
• Experience in direct customer interactions.
• Excellent communication and relationship-building skills.
• Strong understanding of SaaS products
• Ability to identify customer needs and align them with product capabilities.
• Proactive mindset with problem-solving abilities and the ability to work independently.
• Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
• Have worked with direct interactions with Customer
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Experience working in a B2B SaaS environment.
• Knowledge of customer success metrics and how to manage them.

We are seeking a talented specialist to help design and implement a cutting-edge automation and tracking ecosystem using GoHighlevel software, integrated with the powerful PhoneBurner power dialer. This short-term project comes with the potential for future opportunities and offers flexible working hours, making it perfect for a dynamic and skilled individual looking to make a significant impact.

Project Overview:

Part 1 - Design Phase:

• Grasp our vision for the ultimate automation ecosystem.
• Craft a comprehensive plan to maximize GoHighlevel's capabilities.
• Seamlessly integrate PhoneBurner power dialer using meaningful webhooks.
• Provide expert insights on GoHighlevel’s limitations and capabilities.
• Share best practices for automating follow-ups, appointment scheduling, and lead/task assignments.
• Outline key metrics and effective monitoring strategies.

Part 2 - Implementation Phase:

• Bring the approved design plan to life.
• Set up and configure GoHighlevel and PhoneBurner integration.
• Implement automation workflows and reminders for agents.
• Ensure smooth lead and task assignments to team members.
• Configure robust tracking and reporting of key metrics.
• Deliver comprehensive training and documentation for ongoing management.

Requirements:

• GoHighlevel software certification.
• Experience with PhoneBurner or similar power dialers.
• Strong understanding of automation and CRM integration.
• Ability to design and implement complex workflows.
• Excellent communication skills to explain GoHighlevel’s capabilities and limitations.
• Experience in setting up webhooks for integrations.

Complete this form to apply:

https://docs.google.com/forms/d/e/1FAIpQLSdOYq1xLowhrkqBaXaDEb2y8Cb5r4m2uZd76ky94uXJXG9xHA/viewform

➢ Manage initial discovery calls with customers leads

➢ Understands Customer’s Business and keeping empathetic approach towards customers

➢ Building Trust and Transparency with Customers

➢ Go-getter attitude to close the lead

➢ Creating and delivering impressive presentation/demo to the customer

➢ Managing follow-up activities to ensure customer engagement

➢ Negotiating contracts

➢ Working on guidelines by senior level peer

➢ Gaining know-how expertise in the ERP Business Applications

➢ Preparing RFP/RFI as per the customers’ need

➢ Continuous efforts to achieve sales quotas

➢ Self upgradation through industry study and research

About the job

     As the AGM - Retention, you will be responsible for developing and implementing our marketing strategy for player retention on the platform. You will consistently execute, learn, and iterate result-oriented marketing campaigns to ensure player retention on the platform and optimum utilization of all resources. Ideate and execute innovative campaigns for player retention on the platform. You will need to strategize and implement various promotional offers and bonus offers to increase deposits and ARPU. Leading a team of marketing specialists, you will work with senior leadership across functions and ensure we achieve industry-leading revenue and budget targets consistently.

Responsibilities

• Develop and implement a cohesive marketing plan for player retention through various platforms.
• Create aggressive monthly and quarterly retention plans and ensure we meet them.
• Ideate and execute innovative campaigns for player retention on the platform. Strategizing and implementing various promotional offers and bonus offers to increase deposits and ARPU.
• Track the effectiveness of ongoing campaigns through regular reporting that includes details of customer behavior, usage, and spend.
• Analyse the customer journey and identify key touchpoints in the customer's interaction to optimize customer activation and retention. 
• Prepare regular reports and presentations on marketing metrics.
• Conduct market analysis to identify challenges and opportunities for growth.
• Provide guidance and ideas to organize effective marketing events.
• Conduct thorough competitive analysis to stay informed and ahead of the competition.

Requirements

Qualifications

• Demonstrable experience in a senior role leading customer retention as well as designing and implementing successful marketing campaigns.
• Thorough knowledge of SEM, Facebook and CRM tools like CleverTap, Web-engage, etc.
• Advanced Excel skills, and knowledge of SQL and tableau is preferable.
• Ability to creatively solve business problems through strategic and innovative approaches.
• Ability to work with various teams in a complex environment, ensuring timely delivery of multiple projects.
• Highly analytical with the ability to collate, analyse, and present data and drive clear insights into decisions that improve KPIs.
• Ability to effectively communicate and manage relationships with senior management, company divisions, and partners.
• Ideally, should have gaming or e-commerce industry experience.

About BLITZPOKER

BLITZPOKER is part of one of the largest poker networks in the world with over a million registrations and 100,000 active users.

In India, majority- owned by i3 Interactive Inc. BLIZTPOKER brings together all the fun and class in the world of online poker games in India with its exciting poker tournaments and promotions. It offers varieties of games in poker like Texas Hold’em, Omaha, Open Face Chinese Poker among others for professional and recreational players.