CRM manager

Marketing Executive

We are looking for a proactive and self-driven Marketing Executive to independently manage and execute end-to-end marketing activities. The role requires strong expertise in digital marketing along with exposure to offline and brand initiatives.

Key Responsibilities:

• Develop and execute quarterly and annual marketing plans.
• Manage PPC campaigns (Google Ads), SEO, and website optimisation.
• Drive lead generation and track campaign performance (CTR, CPC, CPA, ROI).
• Oversee content creation across digital and offline channels.
• Plan and execute exhibitions, events, and trade marketing activities.
• Coordinate lead management and work closely with the sales team.
• Conduct market research and prepare performance reports.

Requirements:

• 3–5+ years of marketing experience (preferably B2B).
• Strong knowledge of PPC, SEO, analytics, and CRM tools.
• Ability to independently manage marketing with high ownership.
• Excellent communication and coordination skills.
• Degree in Marketing, Business, Communications, IT, or related field.

About us:

Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 8300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.

Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities. 

We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, ScripBox etc. are a few of Astra’s customers.

Role Overview: 

We're looking to on-board an enthusiastic Customer Success Specialist who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that's what we call our customers & team members!) who are well versed with Astra's platform. 

The role will also require collaboration with our sales, security and marketing team. We're a cyber security company with CTOs, engineering leaders & CISOs as our ICP, hence we'll prefer candidates who come with some understanding of principles of computer science.  

Roles & Responsibilities: 

• Ensuring a smooth customer on-boarding
• Championing product adoption
• Maintaining high NPS
• Ensuring renewals of the accounts assigned to you
• Understanding customer requirements and translating them into deliverables.
• You will be attending to customer emails and phone calls on a daily basis
• You will be looking after stakeholder management between various teams and customers.
• Experience working with brand image and promoting value through customer experience
• Building a rapport with the customers
• You will be up-selling and cross-selling complementary Astra products
• You will be ensuring timely delivery by communicating across teams
• Diligently maintain customer success platform

Requirements for this role:

• 1-3 years of experience in customer success
• Excellent written and verbal communication skills
• Technical knowledge required to work in a cyber security organization’s customer-facing role
• Ability to build rapport with the stakeholders
• Willingness to work in a remote setup

Benefits of joining the Astra Squad:

• Embrace the cosy remote work lifestyle.
• Feel the startup adrenaline pumping through your veins.
• Revel in our open, growth-centric ambiance; it's like a digital playground.
• Dive deep into the captivating world of cybersecurity.
• And yes, get ready for some unforgettable workcations—think Chikmagalur & Jim Corbett.

JD-

Client relations managers -establish, develop, and nurture lasting relationships with customers

Making sure all the leads of the clients after placing orders are met.

➢ Ensuring your existing clients are satisfied through after-sales service.

➢ Always ask them for true feedback.

➢ Servicing the client after receiving the order till the time of collection

of payment.

➢ Resolve the queries and questions of all the clients.

➢ Give or support the participants/clients about company products or

services.

➢ Acting as a point of contact for complaints and escalating issues to

the concern.

Position Overview:

We are seeking a dedicated and experienced Customer Relationship Manager to join our team. The ideal candidate will have 2 to 5 years of hands-on experience in customer relationship management and will be responsible for building and maintaining strong, long-lasting relationships with our clients. As a Customer Relationship Manager, you will play a pivotal role in ensuring exceptional customer experiences and driving customer satisfaction. If you have a passion for customer-centricity and the skills to back it up, we'd like to hear from you.

Responsibilities:

● Develop and implement an end-to-end CRM campaign/journey to drive user acquisition and engagement.

● Proactively communicate with customers to gather feedback, address inquiries, and improvise the strategy.

● Monitor and analyse customer behaviour and feedback to identify opportunities for improvement.

● Track and report on key performance metrics related to CRM campaigns and journeys

Ideal Candidate:

● 2-5 years of experience in handling CRM tools

● Strong understanding of CRM software like Hubspot, Clevertap, Gupshup etc.

SPAY FINTECH PVT LTD is looking for a talented [Banking Alliancer] to join our growing Banking Alliance team!

*About SPAY FINTECH PVT LTD*

SPAY FINTECH PVT LTD is a leading provider of innovative payment solutions in India. We are committed to empowering businesses and individuals with secure, convenient, and affordable financial services. 

*About the Banking Alliance team*

The Banking Alliance team is responsible for building and fostering relationships with key banking partners to expand our reach and offer our services to a wider audience.

*About the role*

In this role, you will be responsible for:

* Developing and maintaining strong relationships with banking partners

* Negotiating and finalizing agreements with banks

* Managing the onboarding and integration of new banking partners

* Supporting the ongoing maintenance and optimization of existing partnerships

* Identifying and analyzing new partnership opportunities

* Contributing to the development and execution of the Banking Alliance strategy

*Qualifications*

* Proven experience in relationship management, preferably within the financial services industry

* Strong understanding of the Indian banking landscape and regulatory environment

* Excellent communication, negotiation, and interpersonal skills

* Ability to work independently and as part of a team

* Strong analytical and problem-solving skills

* Experience working with data and financial models (a plus)

*Benefits*

* Competitive salary and benefits package

* Opportunity to work in a fast-paced and dynamic environment

* Be part of a team that is making a real difference in the financial services industry

Regards

Harsh Porwal

harsh at spay.live

Our requirements for consultants include 

- Impeccable communication skills, sales background in Ed-tech or education. 

- Availability to join immediately or within 30 days of offer release.

- proof of incentive/salary slips and minimum 3 referrals from past organizations.

 - The role requires working from the office in Gurgaon, with a 6-day workweek and 9 hours daily from 10 am to 7 pm, with only Sunday off.

Job Description

Our Business Development Executives are responsible for delivering services to clients in the areas relating to business registrations, tax services, and corporate filings. Executives must be capable of engaging with clients on a range of mediums such as phone, email, live chat, and other internet-based communications channels.

A Positive attitude and ability to quickly learn are a must. Training and skill development will be provided by the organization.

Key Skills

• Comprehensive Computer Skills
• Ability to converse with clients over the Phone, email
• Ability to manage and work with multiple clients
• Positive attitude
• Punctual work ethics
• Ability to learn quickly
• Attitude to go beyond job responsibilities to ensure client satisfaction
• Experience working with CRM and Project management tools
• Languages – Proficiency in Hindi and English is mandatory

Job Responsibilities

• Handle customer requests over the phone and email on a daily basis
• Respond to custom requests

Responsibilities

• Actively seek out new sales opportunities through cold calling, networking and social media
• Set up meetings/demos with potential clients and understand their business
• Prepare and deliver appropriate presentations on products and services
• Participate on behalf of the company in exhibitions or conferences
• Negotiate/close deals and follow up in making websites live
• Collaborate with technical team on resolving customer issues
• Gather feedback from customers or prospects and share it with internal teams
• Form alliances and partnerships in the eCommerce ecosystem

Requirements

• Proven experience as a Sales Executive or relevant role for at least 2 years
• Experience in eCommerce/SAAS/Fintech/Tech industries
• Proficiency in English
• Excellent knowledge of MS Office
• Hands-on experience with CRM software is a plus
• Fast learner and passion for sales