CRM manager

We are seeking a dynamic and self-motivated Business Development Associate to join our growing team. As a key member of the business development and sales team, you will be responsible for generating leads, qualifying prospects, and managing client relationships. The ideal candidate should have a strong understanding of sales principles, excellent communication skills, and a passion for building relationships.

Key Responsibilities:

• Conduct market research to identify new business opportunities and potential clients.
• Develop and implement strategic sales plans to achieve company goals and initiatives.
• Build and maintain strong, long-lasting customer relationships.
• Generate new leads through networking, cold calling, and other lead generation techniques.
• Qualify leads and prospects based on company criteria.
• Prepare proposals, presentations, and sales contracts.
• Collaborate with the sales team to achieve sales goals and targets.
• Maintain a deep understanding of company products/services and industry trends.
• Attend industry events and conferences to network and build relationships with key stakeholders.
• Keep CRM system updated with all client communications and interactions.
• Monitor and report on sales performance metrics.

Required Skills and Qualifications:

• Bachelor's degree in Business Administration, Marketing, or related field.
• Proven work experience as a Business Development Associate, Sales Executive, or similar role.
• Strong knowledge of sales principles, methods, practices, and techniques.
• Excellent communication and negotiation skills.
• Ability to prioritize and manage time effectively.
• Experience with CRM software (e.g., Salesforce, HubSpot) preferred.
• Self-motivated and driven individual with a passion for sales and business development.
• Ability to work independently and as part of a team.

• Build and manage productive, professional relationships with clients

• Maximize revenue by selling services and achieve fortnightly and monthly client retention and revenue targets

• Systematic follow-up and time-bound closures

• Customer Relationship Management: Build and maintain strong relationships with existing and potential customers. Understand their needs and offer tailored solutions to meet their mobile repair requirements.

Required Candidate profile

• Application of sales techniques

• Ability to work independently

• Hunger to learn and grow

• Customer Orientation

Hiring Business Development Executive!

Be a part of MyCoinMedia seeking proactive #businessdevelopmentexecutive to join their team.

Roles and Responsibilities:

1. Maintain a database of clients, prospects, partners, and vendors.

2. Build and strengthen client relationships to achieve long-term partnerships.

3. Identify upsell, cross-sell, and renewing opportunities.

4. Assist with challenging client requests or issue escalations as needed.

Requirements and Skills:

1. Proven work experience as a Business Development Executive or Account Manager.

2. Excellent listening, communication, and negotiation skills.

3. Strong Online Bidding Management skills.

#location: Indore

#femalecandidates would be preferred.

#freshers can also apply.

#5daysworkingfromoffice

#hiringalert #urgentlyhiring #bde #accountmanager #indorejobs #immediatejoiners #applynow

• To understand Business trends and anticipates client’s growing needs and requirements to deploy new and innovative technologies / systems / software / hardware.
• Assess pain-areas in which new technology, solutions and workflows can be implemented to improve efficiency and productivity.
• Policy Development - Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Plan & manage financial aspects of the IT Department , including purchasing & budgeting.

• Develop security standards, procedures, and guidelines for multiple platforms.
• Design, implement and upgrade secure solutions to meet employee needs while protecting the company's assets.

• Analysing a company's IT system and infrastructure.
• Will evaluate and foster innovation, to deliver high impact IT solutions. By coordinating the, business process-integration, automation and operation of all IT systems across the company / clients.

• It’s a startup. So, you’ll be expected to set up all initial IT Systems and Platforms from scratch.
• Research, test and deploy new solutions based on the requirements of different department across the company - Admin, HR, IT, Accounts, Sales, Client Relations, Marketing & Design.
• Manage - Monitor, maintain, develop, upgrade, and support all current and future IT systems, including workstations, operating systems, databases, telephones, software applications, and peripherals.
• Coordinate with vendor(s) - For specialised setups, be the company representative in supervising and coordination when an external agency is involved.
• Planning a timeline for completion of projects.
• Monitoring the success of IT solution, and producing detailed reports on the efficacy of the technology.

• Test, flag and fix potential problems, inefficiencies and weaknesses in all IT platforms used across the company / clients.
• Be able to provide strong day-to-day server and workstation support .
• Periodic updates and maintenance of all the software used across different departments.
• Dealing with product faults and arranging repairs and replacements.

• You’ll be THE go to person for any kind of IT query.
• Employee support is the top priority with responsibilities that include answering, evaluating and prioritising incoming requests for assistance from users:
• Experiencing problems with hardware, software, networking, and other computer related technologies.
• Take download request from employees then, find and download all the resources requested. (Software, Tutorials, Videos etc).
• Installing computer equipment and software, working with users to recommend appropriate hardware and software upgrades.
• Handle all employee joining and exiting formalities, for a smooth experience.
• Training & Orientation of all employees - on all software platforms, feature updates, workflows and best practices.

• Ensure the creation and maintenance of all written documentation, including system and user manuals, company wiki, license agreements, warranties, and modifications & upgrades.
• Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.

• We prioritise skills over degrees but B.E (Computer Science/ Computer Engg/ IT Engg.), MCA or equivalent education and experience is a bonus.
• Progressive IT experience, including experience in a multi-office environment.
• Previous experience building and supporting Operational and Business Support Systems is desired. From Ordering and Quoting tools, to Billing systems and invoicing.
• Some sort of certification and/or training on Mac based IT systems is, highly desired.
• Software and Technology-
• In depth knowledge and expertise of latest Microsoft and Mac OS & Server systems. Mobile Devices: iPhone, Android
• Google Apps for Business, Microsoft Office
• Experience in backup, restoration and NAS setup & management.
• Networking & Internet Technologies, Active Directory, Group Policy, DNS, DHCP, IIS, iSCSI, VPN
• SaaS Applications, Business Apps & Tools (CRM, POS, CMS, ERP etc.)
• Knowledge of Adobe Creative Suite / Design software is a bonus.

• Hunger to learn and grow, with a can-do attitude and immense passion in technology and how it can enhance the way people work. Keeping current with the latest technologies and developments.
• A true “customer service” attitude is required along with excellent verbal/written communication skills, and strong time management/organisational skills.
• Good listener, confident personality, courteous and friendly manner, absolute integrity.
• Work to deadlines and adapt quickly to a fast changing environment.
• Should adhere to strict confidentiality in maintaining all company and client data.

• Good organization skills and the ability to work closely in collaboration with all teams and external vendors.
• The ability to troubleshoot in a complex technical environment and to work with limited supervision is critical.
• The ability to manage expectations in a deadline driven culture (where a feeling of urgency is the norm) is vital in this role.
• Must possess a strong creatively ability to apply IT to solve business problems.
• Superior analytical, evaluative, technical, and problem-solving abilities.
• Knowledge
• IT Budget, Procurement and Vendor management.
• IT Infrastructure Management.

• Building marketing programs to support specific marketing objectives across different channels and segments in support of the overall strategic marketing plan.
• Working with marketing agency partners to plan and execute digital app acquisition campaigns on channels like Google, Facebook and other digital platforms.
• Measuring and reporting performance of all digital marketing campaigns, and assessing against goals (ROI and KPIs).
• Leading the execution of marketing programs from start to finish, driving collaboration with the stakeholders and leveraging the right internal processes and team players.
• Making analytics and data-driven decisions to optimize acquisition & retention strategy (funnel improvement, In-app engagement, ROAS, LTV etc.).
• Providing complete performance reporting and analysis on all mobile marketing campaigns and taking relevant action on insights gained.
• Taking KRAs and brand objective ownership and commitment to meets goals and targets on a regular basis.
• Collaborating with the BD/ Sales teams to plan and execute various marketing initiatives such as events, SMS campaigns, sales training, partner collaboration etc.
• Working with cross-functional team (Product, Support, Sales) to establish growth strategies to support app growth and user acquisition targets.

• Experience in App Marketing in B2B domain is preferred.
• Minimum 4-7 years of professional experience in similar/relevant roles.
• Prior experience in performance marketing / digital marketing / growth role is a plus.
• Masters/MBA is preferred but not required.
• Familiarity with - Google Playstore/Console, Firebase/Branch/MixPanel, Appsflyer/TUNE etc.
• Proven track record of delivering user acquisition growth, retention, and optimization across key mobile metrics is a plus.
• Strong analytical skills: bias toward decision making based on data, and good proficiency with Excel and using it to configure, analyze, and present data.
• Ability to think and react in a high-energy, fast-paced environment.
• Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines.

Job Purpose:

To Answer queries/resolve problems of customers through Inbound.

Attend Inbound & Outbound calls, sometime respond through email and chat to customers.

Provide correct and quality information to customers on every call, promote good listening and English grammar skills.

Eligibility Criteria:

Good speak, read & Write English & Hindi mandatory.

Able to communicate confidently and politely, with good speaking skills.

Awareness on Banking or Banking products.

Detailed knowledge of intricacies of Banks products and how they compare against competitors.

Good typing skills (Quality & Speed)

Ability to handle telephonic conversations

Good Listening & Comprehension skills

Should be flexible to work in 24/7 shift