Position Overview:
Customer success managers supports your customers as they transition from sales prospects to active users of your products.
Theyre focused on customer loyalty and building close long-term client relationships, and often
stay with the same customers as long as they continue to work with your business.
Designation: Customer Success Manager
Reporting to: Director
Roles and Responsibilities
• Customer Success Manager will proactively reach out to customers to understand the
requirements, and resolve issues.
• Proactively reach out to the newly onboarded customers to understand their needs.
• Develop and manage client portfolios.
• Follow-ups with unresponsive customers to help activation/retention of customers.
• Minimize customer churn.
• Sustain business growth and profitability by maximizing value.
• Mediate between clients and the organization
• Strictly adhere to the Activation & Retention SOP.
• Handling existing customers & providing post-sales support.
• Taking care of customer onboarding & service activation.
• Improve onboarding processes.
• Providing training on software to customers.
• Maintaining a healthy relationship with customers.
• Resolving customer complaints quickly and efficiently.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
Qualifications:
• Prior experience as a Customer Success Manager with IT Services domain
• Good Communication, Analytical Skills
• Excellent Customer Handling.
• Ability to handle team.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Must Have Skills:
- Solid Knowledge on DWH, ETL and Big Data Concepts
- Excellent SQL Skills (With knowledge of SQL Analytics Functions)
- Working Experience on any ETL tool i.e. SSIS / Informatica
- Working Experience on any Azure or AWS Big Data Tools.
- Experience on Implementing Data Jobs (Batch / Real time Streaming)
- Excellent written and verbal communication skills in English, Self-motivated with strong sense of ownership and Ready to learn new tools and technologies
Preferred Skills:
- Experience on Py-Spark / Spark SQL
- AWS Data Tools (AWS Glue, AWS Athena)
- Azure Data Tools (Azure Databricks, Azure Data Factory)
Other Skills:
- Knowledge about Azure Blob, Azure File Storage, AWS S3, Elastic Search / Redis Search
- Knowledge on domain/function (across pricing, promotions and assortment).
- Implementation Experience on Schema and Data Validator framework (Python / Java / SQL),
- Knowledge on DQS and MDM.
Key Responsibilities:
- Independently work on ETL / DWH / Big data Projects
- Gather and process raw data at scale.
- Design and develop data applications using selected tools and frameworks as required and requested.
- Read, extract, transform, stage and load data to selected tools and frameworks as required and requested.
- Perform tasks such as writing scripts, web scraping, calling APIs, write SQL queries, etc.
- Work closely with the engineering team to integrate your work into our production systems.
- Process unstructured data into a form suitable for analysis.
- Analyse processed data.
- Support business decisions with ad hoc analysis as needed.
- Monitoring data performance and modifying infrastructure as needed.
Responsibility: Smart Resource, having excellent communication skills
We are looking "SAP Project Manager" for Reputed Client @ Permanent Role.
Experience: 10+ Yrs
• Min 2-3 years of experience in PMO
• Good in communication skills and reporting skills
• Knowledge on SAP and high level Process
• Knowledge on finance process
• Knowledge on Project execution Process
• Should be willing to travel and should be committed
An SEO analyst is responsible for optimizing websites and online content to improve their visibility on search engine results pages (SERPs) and drive organic traffic. They perform keyword research, optimize on-page elements, build high-quality backlinks, analyze website performance, and collaborate with teams to achieve SEO goals.
https://smart-tech.melbourne/
In today’s marketing-dependent consumer world, businesses demand innovative brand solutions and our client is engaged in providing brand solutions across businesses. They import renowned global brands & distribute the same. They have a dedicated eCommerce practice to build digital retail footprints for their brands in India. They focus on major categories under FMCG such as F&B, Personal care, etc. and also Home & Fabric Care.
Founded in 2003, our client has over 250 Pan-India Distributors and more than 300 SKUs. They deal with 25+ brands and some of the brands are Mogu Mogu, SAN REMO, Simpkins, Moccona, OMINO BIANCO, etc.
As a Assistant Manager - Business Intelligence, you will be responsible for support building and executing portfolio and respective brand execution strategy by mining, understanding, internalising, and creating action stands about inflow and outflow of information from different internal and external sources.
What you will do:
- Assimilating sales & inventory data streams from different ecommerce partners daily
- Planning different inventory streams for all portfolio brands vis--vis PO requirements
- Building future projection models for brands to support healthy and sufficient inventory capacities
Desired Candidate Profile
What you need to have:- Self direction
- Ability to think beyond operational hurdles
Java
Javascript
React.js
Angular (2+)
AngularJS (1.x)Position Summary
The Java Software Developer designs and develops computer applications using the Java programming language. Managing small-to-large scale projects, with respect to business impact, throughout the development life cycle. In this role, you can expect to leverage your 5+ years of Java engineering skills and knowledge to develop, test, and release features assigned to you and the Software Development team. You will be challenged daily to solve problems, expand your knowledge of the existing platform, and the technologies that can be used to continuously improve it.
Essential Functions
- Owns assigned projects throughout the development life cycle, from design through quality testing. Develops high quality code that delivers desired functionality using the technology selected for the project.
- Utilizes techniques including pair programming to ensure code quality. Additionally, maintains code quality through best practices, unit testing, and code quality automation.
- Supports continuous integration process.
- Collaborates closely with team members to determine best practices and client requirements for software.
- Develops intuitive software that meets and exceeds the needs of the company.
- Professionally maintains all software and provides regular updates that address client and/or company concerns.
- Analyzes and tests programs and products before formal launch. Addresses and troubleshoots coding problems quickly and efficiently to ensure a productive workplace.
- Ensures software security by developing programs to actively monitor the sharing of private information.
- Actively seeks ways to improve business software processes and interactions.
- When needed, provides valuable coaching and training for team members to ensure all employees are confident in the use of software applications.
- Regularly modifies software to fix errors, adapt to new hardware, improve overall performance, and/or upgrade interfaces.
- Directs system testing and validation procedures. Provides software programming and documentation development.
- Provides project proposals and project status updates to clients and departments, as needed. Prepares recommendations and project plans for the installation of new systems or modifications of an existing system.
- Works closely with clients and departments to resolve technical issues - including (but not limited to) software system design and maintenance.
- Regularly participates in an agile delivery process by helping size stories. Owns, researches, and recommends new solutions.
Skills and Abilities
- Excellent problem-solving skills and technical aptitude to solve complex issues.
- Proven ability to manage multiple high-priority projects.
- Excellent communication skills, both written and verbal.
- Ability to quickly adapt to a changing environment.
- Skilled in object-oriented (OO) design and design pattern.
- Skilled with Java 8 features, such as lambdas and streams.
- Demonstrated knowledge of API design standards, patterns, and best practices (especially Swagger and OpenAPI 3.0, REST, SOAP, MQ, JSON, Microservices etc.).
- Expert understanding of Spring Framework, Spring MVC REST, ORM/Hibernate and JDBC. As well as Hibernate/JPA and Object-relational mapping, including performance considerations.
- Experienced with RDBM systems: MYSQL Server, Oracle.
- Strong understanding of relational databases and writing SQL queries.
- Familiarity with the following front-end technologies: HTML, Javascript, CSS, Angular, Git, SQL, Maven
Experience
- Experience as a Java Developer, Java Engineer, or similar role required (i.e., Spring Framework / Spring boot and J2EE development required).
- Experience designing and developing REST API / web applications.
- Experience working with Agile methodologies (Scrum) and cross-functional teams (Product Owners, Scrum Masters, Developers, Designers, Business Analysts) a major plus.
- Advanced knowledge and experience in Cloud/SAAS integration, a plus.
Education
- Bachelor’s degree in computer science or a related field of study or equivalent level of education and experience.
Designation- L1 Tech Support
Location – Kharghar
Experience - 2 to 5 years
L1 Tech Support: BE/Btech only.
- Must have minimum 2-3 years of support Experience on Financial transactions system
- Monitor and verify program execution, identification and communication of processing variances(e.g. run time, record counts, etc.) and potential issues
- Manage Production alerts and take necessary action as per the run-book
- Creation of incident tickets, and follow-up until closure as per Standard Operational Procedure
- Maintain and adhere production schedules to include ad-hoc requests
- Stopping and starting system processes
- Troubleshoot failures and determine best course of action
- Internal Stakeholder communications with respect to the daily production cycles
- Documenting all Operational activities (Known Error Database, reports, Troubleshooting steps, Operation manual, important mail communications)
- SLA Adherence.
- Good Understanding of SQL and scheduling.
- Familiarity/Experience with UNIX, LINUX, Windows environments
- Familiarity with scheduling and job monitoring tools
- Must be able to do work in all 3 shifts (morning/afternoon/night
If interested, kindly share updated resume, current CTC and Expected CTC.
What is the role?
This role requires you to work and collaborate with the customers, product & Engineering teams to meet and fit customer to our product. This role will be responsible for building technical project plans for Compass as well as tracking and driving the delivery of those projects. Additionally, the ideal candidate will be a driving force in the continuous improvement of our planning and execution pipeline. This role heavily involves mathematical and analytical skills, since you would be directly responsible to set incentives programs for customers and consult them over that.
Key Responsibilities
- Strengthen and maintain relationship with the new & existing clientele.
- Partners with Product, Project Manager, and other business owners to define the business need for the project.
- Provides domain knowledge for project feasibility and software solution by researching customer needs and problem areas with internal/external stakeholders, understanding system flow, reporting need and regulatory impact.
- Coordinate with internal and external stakeholders to meet customer requirements and expectations.
- Ensures problem definition, requirements, user stories, success criteria and interface design efforts.
- Understand and manages changing business and technical requirements.
- Support and contribute to stakeholders with information needed for publication and user training documentation.
- Delivers innovative and best value options to increase ease of implementation and outperform the competition.
- Ability to contribute to implementation/Onboarding process improvements
- Follows the company’s software development life cycle.
- Performs other duties as assigned.
What are we looking for?
- BTech or MCA or MBA required
- 2+ years of Business Analyst experience and in a customer facing role
- Good exposure to SAAS product.
- Exceptional soft skill, including the ability to talk with both technical and business concerns.
- Good Microsoft Excel which involves using Pivots and mathematical formulae
- Ability to think logically and constructively about complex problems.
- Must be able to work independently.
- Ability to work effectively in team environment.
- Ability to conduct cost/benefit analysis.
- Ability to easily pivot from one task to another, including managing multiple project and timelines.
What can you look for?
A wholesome opportunity in a fast paced environment that will enable you to juggle between concepts, yet maintain quality on content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.
We are
A fast growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners or consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
.NET
C#- Advise student/ parents for their learning needs through structured Counseling Sessions
- Fix appointments and conduct home demo sessions on daily basis including follow up sessions
- Understand Customer profile & problems to explain implication of ineffective learning methods
- Create the need for Smart Learning and advise student-parent to buy Toppr Subscription as solution
- Handle Objections and Price Negotiation to generate Sales Revenue
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon