Position Overview:
Customer success managers supports your customers as they transition from sales prospects to active users of your products.
Theyre focused on customer loyalty and building close long-term client relationships, and often
stay with the same customers as long as they continue to work with your business.
Designation: Customer Success Manager
Reporting to: Director
Roles and Responsibilities
• Customer Success Manager will proactively reach out to customers to understand the
requirements, and resolve issues.
• Proactively reach out to the newly onboarded customers to understand their needs.
• Develop and manage client portfolios.
• Follow-ups with unresponsive customers to help activation/retention of customers.
• Minimize customer churn.
• Sustain business growth and profitability by maximizing value.
• Mediate between clients and the organization
• Strictly adhere to the Activation & Retention SOP.
• Handling existing customers & providing post-sales support.
• Taking care of customer onboarding & service activation.
• Improve onboarding processes.
• Providing training on software to customers.
• Maintaining a healthy relationship with customers.
• Resolving customer complaints quickly and efficiently.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
Qualifications:
• Prior experience as a Customer Success Manager with IT Services domain
• Good Communication, Analytical Skills
• Excellent Customer Handling.
• Ability to handle team.
Subodh Popalwar
Software Engineer, Memorres
About Uffizio India Software Consultants Pvt Ltd
Similar jobs
C#
.NETWe are looking for resources with the below skills set
IOT
.NET Core
Angular 8
SQL Server
Azure components
COSMOS DB
Must-Have Skill: C#, .Net Core
Good to have: SQL, CosmosDB, IoT, Azure Functions
About the Company:
Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services. A trusted Investment bank servicing customers with the best results in advisory in their investments, the best corporates for their growth & capital need, and families in managing their wealth. Our client is led by seasoned bankers and works with the largest and most reputed investors.
About the Role:
Role: PMS Operations
This role reports to Managing Director – PMS
Location - Ahmedabad
Candidate shall be responsible for:
• Managing day-to-day operational activities like preparing & executing transactions, updating portfolio sheets, etc
• Month-end reports reconciliation as per SEBI format
• Preparation of MIS
• Assisting the sales team with client/distributor information requests
Qualification:
• 5+ years of experience in PMS / Broking Operations
• Advanced proficiency in Microsoft Excel
• Graduate with a basic understanding of the stock market & PMS
Java
NodeJS (Node.js)
Python
Android DevelopmentWe are looking for a Technical Program Manager with at least 12 years of experience managing the planning, execution, and delivery of complex technical projects or programs. You will ensure that technical projects are completed within agreed-upon timelines, budgets, and quality standards, and shall play a critical role in ensuring the successful delivery of complex technical projects and programs.
No of Positions 1
Skills Required
- 12+ years experience with development background and excellent communication skills
- Should have strong project management and people skills along with technology skills (primarily web based application development, but can be any)
- Program Planning: Define the scope and objectives of the program and develop a detailed project plan, including schedules, budgets, and resource requirements.
- Risk Management: Manage program risks, develops mitigation plans, and communicates risk status to stakeholders.
- Stakeholder Management: Work closely with stakeholders to ensure that program objectives are aligned with business goals and objectives.
- Communication: Communicate program status, risks, and issues to stakeholders and senior management.
- Project Management: Manage the day-to-day \ activities of the project team, ensuring that tasks are completed on time and within budget.
- Quality Assurance: Ensure that the program meets the required quality standards.
- Resource Management: Manage program resources, including staffing, budget, and equipment.
- Change Management: Manage changes to the program scope, schedule, and budget and ensures that stakeholders are informed and aligned with the changes.
- Technical Expertise: You will have the strong technical expertise to understand the technical aspects of the program and provide guidance to the project team.
- Continuous Improvement: Continuously monitor and evaluate program performance and identify opportunities for improvement.
- Collaboration: Collaborate effectively with cross-functional teams, including software engineers, product managers, and other stakeholders. You must be able to build and maintain strong relationships with team members and stakeholders to ensure the project's success.
Roles & Responsibilities:
- Supervise, plan, and manage the stages of product development, approving the product at each stage.
- For maximum efficiency, create detailed project plans at each stage of product development.
- Maintain a steady flow of ideas and solutions during product development initiatives in order to introduce innovation and improve operational efficiency.
- Keep track of key metrics and create reports to communicate development progress to senior management, product managers, and cross-functional stakeholders.
- Work with a variety of teams, such as software architects, software engineers, system engineers, developers, and product teams.
- Determine cross-team dependencies and include them in the program planning process.
- Determine how to solve technical problems by diagnosing them and suggesting potential solutions.
- Ensure that product development and delivery can be completed within the product budget and timeframe.
- Oversee the product deployment process and, if necessary, assist with the integration process.
- Make necessary changes to product development processes based on performance metrics.
- Stay current on the latest developments in our product category and industry.
- Ensure complete compliance with industry standards by documenting all processes and adjusting them as needed.
- Manage project escalations and assist in the formation of project teams as needed.
- Maintain and implement project plans within the organization necessary technical programs to assist product management teams.
Experience: 12+Years
Location: Hyderabad
Adobe XD- Creating well-informed design guidelines
- Assisting in executing major customer-facing features
- Transforming complex, broad ideas into clean and intuitive mockups and prototypes.
- Instilling market-leading design concepts across the product life-cycle including research, sketches, wireframe, and visual design
What you need to have:
- 3+ years of experience in a comparable role in UX/UI Design
- Experience working with product teams in delivering simple and elegant design interfaces from concept development to prototyping, and productization within an Agile, quick-paced environment
- Expertise in digital design tools (Figma, Sketch, XD, Invision, etc) and well-versed with design systems, pattern libraries, and design methodologies
- Obsessed with user experience design, always analyzing why successful products are designed the way they are! (and criticizing badly designed ones, coming up with solutions)
- Experienced in design for mobile web, iOS, Android, and desktop.
- Ability to rapidly grow (or come up with) new ideas and create fabulous storyboards, mock-ups, and functional prototypes
- Bachelor's degree is preferred but a great portfolio of previous design work is mandatory
- Familiarity with a design for fintech platforms and apps preferred
- Early-stage startup experience preferred
Responsibilities & Qualifications-
- Proven graphic designing experience of 8 to 10 years
- A bachelor’s degree in graphic design, design, or art preferred
- A strong eye for visual composition, typography & colour for print media (reports, infographics, brochures, flyers)
- Ability to conceptualise and design graphics for reports, collaterals, and social media campaigns
- Possession of creative flair, versatility, with experience in conceptual and design thinking
- Ability to work with a wide range of media from design to graphics
- Proficiency in desktop publishing tools: Corel Draw and/or Adobe Creative Suite (Photoshop, InDesign, Illustrator and After Effects).
- Effective time management skills and the ability to meet tight deadlines
- Experience of liaising with printers, knowledge about printing production and techniques
- A team player
- A strong portfolio (in PDF format) is a MUST
Adobe IllustratorJob Description
As a Motion Graphics Designer you do more than bringing graphics to life. You use your strong creative background to create powerful stories that capture an audience and leave them wanting more.
ROLES & RESPONSIBILITIES
- Verse all design projects, from conception to delivery
- Design original pieces, including illustrations and infographics
- Review junior designers’ work to ensure high quality
- Refine images, fonts and layouts using graphic design software
- Apply typography techniques
- Generate ideas to portray concepts and advertise products/services
- Increase user friendliness in digital products
- Maintain brand consistency throughout all our marketing projects
- Liaise with marketing and design teams to ensure deadlines are met
- Stay up to date with industry developments and tools
Competencies
- Proven work experience as a Senior Designer, Graphic Designer, or Visualiser
similar role
- Portfolio of completed design projects
- Hands-on experience with image editing software, like Photoshop, coral and Adobe Illustrator
- Proficient in design software
- Strong aesthetic skills with the ability to combine various colours, fonts,
and layouts
- Attention to visual details
- Ability to meet deadlines and collaborate with a team
- Ability to create gifs and short videos is an addition
- 1-2 years of experience in Adobe Illustrator
About Zorro
Zorro is a new age platform that aims to disrupt the approach of social media. Here, we work together to develop a cognizant space that empowers people to share content freely. Zorro platform lets its users use a pseudonym to share the unfiltered truth.
We are looking for candidates with initiative, the will to dare and perform.
Join us in shaping the future of social media. An early team member would help in moulding:
- Company culture
- Organisational practices
- Disruptive Ideas
- The mission and vision of our products
Javascript
HTML/CSS
Angular (2+)
AngularJS (1.x)Description:
Are you curious, persistent, logical and clever – a true 'Techie' at heart? …..
Do you enjoy living by the code of your craft and developing elegant solutions for complex problems? ........
If this sounds like you, this could be the perfect opportunity to join BuzzBoard as an Angular Developer. Scroll down to learn more about the position’s responsibilities and requirements.
We are looking for an Angular Developer to join our awesome team and deliver a streamlined user experience. We want a team member who strives to develop first class codebase using Angular best practices. As an Angular Developer, you will develop the next generation user interface for our web applications.
Who We Are:
Headquartered in San Francisco, BuzzBoard is a leader in the data knowledge platform. We help media and tech companies across the globe to grow their businesses. We provide data, insights and recommendations to B2SMB companies to help them deeply understand their customers and build trusted relationships.
BuzzBoard is a powerful tool to help businesses drive more sales through deeper, more personalized engagement with their customers and leads.
We align our hiring practices with our core values that include:
- We are passionate for hard work, desire to succeed and have fun in the process
- We put our reputation first, always
- We relish and fuel the entrepreneurial spirit in everyone
- We believe company growth ties us to our collective future
- We are first to respond to customer and team member needs
Responsibilities:
- Work cross-functionally and collaboratively to develop an application using open source technologies.
- Create single page applications using HTML, Angular, node.js and javascript, based on user stories with documented acceptance criteria.
- Troubleshoot issues and create code fixes for open source products.
- Address defects and collaboratively work with functional and technical teams to integrate applications in cloud environment.
- Work in a fast-paced, agile environment consisting of a cross-functional team designing and implementing systems from the web-based user interface front-end through the back-end.
Requirements
- Strong Knowledge on Javascript.Strong Knowledge on Angular 2, Angular 5 and above
- Communicating with external web services.
- Cooperating with the back-end developer in the process of building the RESTFUL API.
- Execute unit test cases in Angular frameworks.
- Good Knowledge on HTML, CSS.
- Good Understanding on OOPS.
- Good debugging skills required and able to understand existing code and logic.
- Having knowledge on Jquery and Nodejs is added advantage.
- Should be interested in R&D’s and integrations.
- Knowledge on PHP will be an added advantage
- Good communication skills, learning knowledge and analytical capabilities.
Benefits
Corporate Health Insurance, Tax optimization, Earned Leaves, Wellness activities and Fun filled culture
iOS App Development
Swift- Responsible for design, develop, and implement new ideas and products from scratch.
- You will be interfacing with the server-side engineering team to scale out our apps across thousands of users.
- You will be involved in all aspects of development playing a critical role in the design, planning, development, and submission of our iOS apps.
- Manage and deliver across the entire app life cycle, design, build, deploy, test, release to app stores, and support.
- Working directly with developers and product managers to conceptualize, build, test, and realize products/features.
- Optimizing performance for the app and keeping it up to date with the latest industry standards.
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
QUALIFICATION:
- Good understanding of Swift, Cocoa framework, Core Data, AutoLayout, UIKit, Xcode & iOS applications.
- Proven hands on experience working with table views, scroll views, delegates, notifications, NS operations, GCD.
- Extensive mobile development experience with iOS Proficiency in Swift.
- More than one application developed end to end for iPhone.
- Experience in writing unit and functional tests.
- Experience in usage of Instruments to detect memory leaks and for performance optimisation.
- Solid understanding of memory management with and without ARC.
- Knowledge of iOS networking and Multithreading.
- Strong sense of good Application UI Design.
- In depth understanding of Apple recommended guidelines and best practices for coding.
- Knowledge of software development best practices including continuous integration, development of high quality code, reusable toolkits and libraries.
- Understanding of prevailing architecture/technology concept.
- Knowledge about Git.
- Able to fit in well within an informal environment.
- High energy level and untiring commitment to drive oneself & the team towards goals.
JavaJavascript
Follow CutshortSubodh Popalwar
Software Engineer, Memorres