Customer Success Manager

Salesforce Technical Lead the Technical Development Lead - CRM will play a technical leadership role. In this role, he/she is responsible for working with business analysts, developers and stakeholders to implement, integrate and maintain the Salesforce.com CRM solution.

·      In addition to coding and development activities, this technical lead will play a crucial role in various aspects of the Salesforce.com integration and implementation including architecture, design, system testing, and user acceptance testing.

·       He/She will lead the effort to document technical requirements, architecture, and design of deployment and integration of the Salesforce.com solution.

·       As a development team lead, he/she is expected to allocate 50% of his/her time to Salesforce development and 50% to coordinating the Salesforce.com development team efforts.

·       He/she will guide and mentor developers and always communicate closely with the rest of the technology development teams, including keeping stakeholders informed of technical progress and risks.

Responsibilities: -

·       Design, code, unit test, system test, performance test, debug, implement, and support Salesforce.com application and integrations –

·       Design & implement APIs and web-based interfaces utilizing lightning, Apex, Web Services, etc –

·       Ensure team follows best practices when architecting, programming or documenting solutions –

·       Assist in resource allocation and planning through project planning, staff hiring, staff supplementation and/or outsourcing initiatives – maintenance,

·       Work closely with the Enterprise Architecture team, implementation partners, 3rd party vendors and other technology teams to ensure appropriate infra-structure selection,    

     policies and procedures are in place to support the CRM application environment –

·       Communicate development status on a regular basis to stakeholders, escalating any identified risks –

·       Recommend cost effective technology solutions for business challenges –

·       Ensure the on-time delivery of solution or enhancements –

·       Define and execute CI/CD strategy - Experience architecting complex large scale systems incorporating packaged and custom applications - Manage a team of developers

Roles and Responsibilities:

1. Contribute in all phases of the development lifecycle
2. Write well designed, testable, efficient code
3. Ensure designs comply with specifications
4. Prepare and produce releases of software components
5. Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
6. Ensure continual knowledge management
7. Adherence to the organizational guidelines and processes

Skills /Competencies: a. Bachelor/Master’s degree with good experience in computer programming b.4+ years working experience in application development using Java

Essential Skills:

1. Hands on experience in designing and developing applications using Java EE platforms
2. Object Oriented analysis and design using common design patterns.
3. Profound insight of Java and JEE internals (Data structure, Algorithm and time complexity, Memory Management, Transaction management etc)
4. Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
5. Experience in the Spring Framework
6. Experience in developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC) and UI technology (Angular/React JS)
7. Ability to operate independently while establishing strong working relationships with co-workers and cross-functional teams
8. Strong organizational and prioritization skills
9. Demonstrate critical attention to detail and deadlines, and are self-motivated
10. Ability to adapt to changes in direction and priorities in a project and deadline-oriented environment
11. Strong written and verbal English communication skills
12. Problem-solving attitude

Preferred skills Good to have –

1. Knowledge in any UI technology (Angular, React, JS)
2. Intermediate level knowledge of Unix environment (User commands, not System Admin commands)
3. Understanding of capital markets and middle/back office processes in the financial services space

Company Profile 

App Innovation Technologies is leader in Mobile and Web based solutions development. With our extensive knowledge of this industry, our customers receive the edge needed to make their projects a true success. Our team of developers, analysts, designers, testers and project managers will complete projects on time to the agreed specifications with Mobile, Social, Cloud and Analytics’ expertise. 

We also provide a caravan of web-based products and Software services. AIT is a reputed web/Software development company with its headquarters based at Coimbatore, India. We have a creative team of skilled professionals who have in depth knowledge in various technologies including open source technologies and Microsoft technologies to service our valuable clients. Please visit our website https://www.aitechindia.com for more details.

Job Description

We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.

Responsibilities:

• Design and build applications for the iOS platform

• Ensure the performance, quality, and responsiveness of applications

• Collaborate with a team to define, design, and ship new features

• Identify and correct bottlenecks and fix bugs

• Help maintain code quality, organization, and automatization

Skills 

• Proficient with Objective-C or Swift.

• Familiarity with RESTful APIs to connect iOS applications to back-end services

• Knowledge of other web technologies and UI/UX standards

• Understanding of Apple’s design principles and interface guidelines

• Knowledge of low-level C-based libraries is preferred

• Familiarity with cloud message APIs and push notifications

• Knack for benchmarking and optimization

• Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)

• Familiarity with continuous integration

Education Qualification:

• Undergraduate in Engineering related to Computer Science and Information Technologies and Postgraduate in Computer Science 

• Shouldn’t have Backlog or Arrear.

• Must have completed at least 3 month course. 

• Should be an Analytical thinker and Self Motivator 

About the job

We are looking for a driven, self-starter who can be a core member of our Enterprise Business Development team and support our rapidly growing sales activities.

Responsibility:

• Responsible for creating and nurturing the sales pipeline through focused outreach.
• Research in geographies, sectors, and companies in target markets to support sales strategy, spot opportunities and identify target enterprises.
• Prepare a compelling pitch to open doors in target accounts; Qualify accounts via direct/indirect validation before adding to the pipeline.
• Identify the right people in target accounts and set up introductory meetings for sales teams.
• Support the marketing team in outreach during branding exercises and events.

What are we looking for:

• Bachelors / Masters in Business Administration with minimum 1 year of experience.
• Excellent written and verbal communication.
• Ability to do deep Market Research, connect the dots, client personas and information into a compelling pitch.
• Familiarity with social media tools.
• The ability to hustle, work with ambiguity and actively participate in problem-solving would be highly valuable.
• A personal interest in the climate space and curiosity about solutions for the same would be a bonus.

Benefits:

1. An exciting, enriching, and challenging work environment.

2. Ability to work directly with founding team members to shape the company.

3. Friendly and conducive working atmosphere.

4. Opportunity to participate in the zero-to-one journey of building a startup.

5. A competitive salary and comprehensive medical insurance coverage.

6. Significant upside through an employee-friendly ESOP policy.

7. Generous PTO / sick leave.

8. Annual company retreat.

9. Bring your dog to work.

About StepChange:

There are growing public and regulatory demands on companies to measure and report their ESG (Environmental, Social, and Governance) metrics and adopt responsible and ethical business practices. As a result of this growing awareness, businesses are looking for science-based methods to become more sustainable.

StepChange is focused on developing state-of-the-art sustainability tools for businesses, with the goal of empowering these companies with a suite of sophisticated solutions for measuring, managing, improving and reporting their ESG performance across a comprehensive set of metrics.

We believe that equipping companies with the specialised tools they need to achieve their sustainability goals will play a vital role in enabling the transition to a more sustainable global economy, while simultaneously tackling some of the world's most pressing problems along the way.

We are an early stage, global, VC-funded startup based in the US and India. The founders are MIT and IITB alumni with past experience at McKinsey, Ola, Accel and multiple social enterprises.

• 3+ years of working experience using NodeJS
• Knowledge on Express and/or React Js added advantage
• Experience in MongoDB and/or Postgres
• Experience in designing and developing serverless applications
• Knowledge of SOLID principles, Design patterns
• Good debugging skills using modern Dev Tools
• Experience with RESTful API development and integration
• Microservice experience is preferred
• Experience in Unit tests, code reviews
• Experience in cloud platforms – AWS is a plus
• Ability to up-skill in new technologies
• Innovative thinker with strong problem-solving skills

• NodeJS 
• NPM
• RESTful API
• Microservice
• MongoDB
• Postgres

About Debox:

Debox is a business solutions firm that focuses on problem-solving through the use of data, logical reasoning and people-centred approach. We have a stellar record of delivering high-impact projects that have helped scale many startups, family-managed businesses and midsize corporates.

From redesigning and successful deployment of the Pan India Supply Chain process for Nippo Batteries to designing and developing InRadius - India's first true hyperlocal Job and Talent search platform, Debox has come a long way in solving business and real-life problems through their logical reasoning and innovative thinking.

Role: Client Servicing Specialist

Location: Thane (Mumbai)

Work Experience: 3-4 Years

Qualification: Masters or equivalent with a minimum of 3 years prior experience working in a Digital Media firm and having managed client communication.

Role Objective: The Client Servicing specialist will be the person responsible for driving the business objectives of the client to success through collaboration and coordination with the internal teams at Debox.

Job Description:

• Continuous benchmarking of clients competitors and industry practices
• Continuous benchmarking of media channels and keeping abreast with the latest updates, changes and modifications to various platforms that can be leveraged
• Research on industry trends, promotions, business cycles and retention rates
• Ideation for new promotions, content mix, communication channels to drive higher engagement and customer stickiness
• Monitor Google Analytics, Facebook Pixel and Sales data to derive actionable insights to course correct or drive business success
• Continuously monitor key business parameters and evaluate the success of marketing efforts, engagement rate, open rate and conversion
• Deep dive and evaluate the user flows and journeys (Google Analytics) and identify drop-off points and build strategy to improve conversions
• Collaborate with the Content and Design team to build an engaging monthly bank, campaigns and content to drive higher engagement and conversion driving monthly business targets
• Ensure timely planning and communication with clients to avoid last-minute requests or changes in the plan and campaigns
• Ensure internal checks, dummy testing and overall review is done before going live with all campaigns
• Ensure all campaign success parameters are tracked and are in line with expectations, immediately raise escalation in case of any deviation to plan vs actuals
• Create monthly reports and conduct monthly review meetings with clients to showcase key parameters and achievements for the month
• Create quarterly plans with the client and drive the finalized plans to success, create quarterly plan vs actuals reports and conduct client review meetings 

Required Skills:

• Excellent communication and presentation skills 
• Ability to manage various types of clients
• Good analytical skills and data orientation (should be good with excel and data analysis)
• Excellent in Time Management
• Ability to manage and get work done through the teams

• Set up and run large scale PPC campaigns
• Optimize performance to increase reach, generate leads and transactions and reduce cost. (multiple optimizations in a day - if needed)
• Analyze trends, along with qualitative and quantitative data to recommend campaign changes and updates.
• Track and analyze website traffic flow and provide regular internal reports.
• Create performance reports with recommendations for improvements.
• Intra-team coordination to understand how the campaigns can yield more quality leads
• Certification is Google AdWords and Analytics is preferred

Experience:1-3 years of experience in;

• Planning, implementing, and reporting the performance of PPC campaigns for multiple clients
• Keyword research and analysis
• Media Planning
• Budget optimization

Platforms:

• Google Marketing Platform
• Specifically
• Google Adwords (Display, Mobile App, Video) and Analytics
• Bing Editor

Qualities

• Constant monitoring of the performance of multiple campaigns
• Attention to small details
• Updated on the latest trends on the above-mentioned platforms
• General Knowledge:
• Understanding of PPC Campaigns
• Understanding of advertising on Google, Facebook, Linkedin, and Twitter

• Must be passionate about designing for web and social media
• Must have experience in Facebook & Google Ad Graphics
• Proven graphic designing experience
• A strong portfolio of illustrations or other graphics
• Familiarity with design software and technologies (such as InDesign, Illustrator, Coreldraw and Photoshop)
• A keen eye for aesthetics and details
• Excellent communication skills, Must be quick in understanding and implementing ideas
• Ability to work methodically and meet deadlines
• Degree in Design, Fine Arts or related field is a plus
• With Good Communication Skills
• Candidates from Marketing Agency can apply.
• Immediate with 15 days joinees preferred.
• An ideal candidate would be someone who handles end to end digital marketing

Software engineering - Bengaluru and remote

Building products at BiCSoM is about turning dreams and ideas into lovable technology and design solutions. As a mindful member of the BiCSoM team you will create rule-breaking mobile applications on Android and iOS using Flutter and Dart, BLOC pattern, Redux, Kotlin and SWIFT. Large number of people across the globe use our products everyday, we take pride in wearing ‘Made with love in India’ on our sleeves.

What are we looking for?

1. We expect you to have your domain knowledge of Flutter, Dart, Room or Realm DB, BLOC pattern based development, Redux and RX Dart
2. There are few skills which you need to have from get-go:
1. You are a problem solver, polite and someone who values team members and customers
2. You respect time and understand, lost time never  comes back
3. You have the ability to explain your algorithms and solutions and understand how to ask questions with respect to mobile app development and web development scenarios
4. You are a smart and energetic talent from engineering and computer science background 
5. Based on the situations you can contribute individually or work with team and make work productive and fun
6. In terms of day to day work, for 2 years you should have done the following:
1. At least 2 to 3 live projects in Flutter or Native Android or iOS
2. Thorough understanding of Dart programming for mobile application development
3. Writing frontend code with SOLID principle
4. Unit testing of your code with Travis CLI
5. Collaborative development with BitBucket or GIT and handling of code merge conflicts
6. Documenting frontend code 
7. Knowledge of Android native and iOS native is a plus
8. Proficient in Linux,  and understanding of Ubuntu OS
9. Knowledge on Firebase or Firestore is a plus

1. Work location: Bengaluru city and Remote
2. Working days - 6 days a week

BiCSoM Technologies Private Limited is committed to breakthrough innovation and success for its team members. From our mindful culture of compassion and wisdom to passionate customer success philosophy, this is one awesome place to work! So come and experience what it takes to build digital products which are loved by millions of users across the globe. You will find speed, agility, fun and supportive culture where we are responsible for each other’s success. 

1. BiCSoM is a registered startup under the Startup India initiative of Government of India and a DIPP registered MSME
2. BiCSoM was recognized as one of the top AR/VR startups in India in 2018 in DCB Bank innovation carnival

Job Description:

• Creation and execution of content strategy across social media platforms (Facebook, Twitter, LinkedIn, Instagram, TikTok, etc.) adhering to the brand's requirements and guidelines
• Develop engaging, creative, innovative campaigns and content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages

Technical Skills required:

• Working knowledge on prominent social media content updation dashboards.
• Understanding of key social media engagement metrices.
• Working knowledge of MS Excel and MS Power point. Good hands on knowledge on MS Excel is a plus.

Other requirements:

• Ability to work in a small yet closely-knit team and be willing to go an extra mile to help colleagues in time of need.
• Keenness to learn new things and grow.
• Good communication skills. May be required to speak to clients directly often.
• Ability to put across own PoV.
• Agreement to work long hours and even on weekends if required during peak work load periods. These would be seldom though may occur.
• Jovial and hardworking nature.