Customer Success Manager

Candidate must have atleast 4 years of experience in core Performance Marketing.

● Candidates from D2C, e-commerce or FMCG industry are only applicable.

● Candidate should have handled large-scale paid media campaigns across Meta and Google Ads (experience with additional platforms is a plus).

● Candidate should have managed Marketing budgets effectively while monitoring key KPIs (CAC, ROAS, CTR, CR) and reporting performance metrics regularly

● Candidate should have handled the budget of campaigns in Crores.

● Candidate should have expertise in using tools such as GA4, Meta Ads Manager, and attribution platforms etc.

● Looking for Immediate Joiners to 30 days of Notice period candidates.

Key Factors:

1. Proven experience in sales and business development, preferably within the education sector, specifically in selling admission management solutions to CBSE, ICSE, IGCSE, IB, and boarding schools.
2. Strong understanding of the admission processes and challenges faced by educational institutions.
3. Excellent communication and presentation skills, with the ability to effectively engage with school stakeholders at all levels.
4. The proactive and results-driven mindset with a track record of meeting or exceeding sales targets.
5. Ability to build and nurture long-term relationships with customers.
6. Strong negotiation and closing skills, with attention to detail in contract and agreement management.
7. Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.
8. Willingness to travel within the assigned territory as required.
9. Bachelor's or Master’s degree in business, marketing, education, or a related field is preferred.

 Key Responsibilities

• Design, develop, test, and maintain full-stack applications using Java (backend) and React (frontend)
• Work with and integrate third-party APIs
• Implement and maintain authentication and authorization mechanisms such as SAML, OAuth, OpenID, and Okta
• Collaborate with cross-functional teams in a remote, global environment
• Ensure high standards of code quality, performance, and reliability
• Participate in planning, status updates, and team meetings across multiple time zones

Required Technical Skills

• Strong experience in Java backend development
• Hands-on experience with React for frontend development
• Experience working with third-party APIs
• Solid understanding of authentication and authorization frameworks (SAML, OAuth, OpenID, Okta)
• Experience with cloud-based version control systems such as GitHub or Bitbucket
• Understanding of browser technologies and limitations
• Familiarity with AWS services, primarily EC2 and S3
• Experience with logging and monitoring tools such as New Relic and Grafana

Secondary / Nice-to-Have Skills

• CRM development experience (Salesforce, Dynamics, ServiceNow)
• Exposure to modern data and analytics patterns, including AI and Machine Learning use cases
• Experience with Apache Solr
• Understanding of Apache Tomcat configuration and deployment of web applications

This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. Upland India has the flexibility to manage your working hours accordingly to he/p in your work-like balance. You can find out more about this during your interview conversation.

Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.

Upland RightAnswers is the complete connected knowledge management solution that uses AI and machine learning to improve the user and customer experience by enabling organizations to create a trusted knowledge sharing culture. The solution consists of robust content authoring tools, portals for customers and agents to search the knowledge base, and a robust API for customers to build their own experiences or integrate to alternate forms of self-service delivery.

Our R&D teams are truly global with some legacy concentration in the US in New Jersey, with our customers being enterprise level around the world. The team is small enough for employees to play a pivotal role in the development of our product, but we're supported by a large global business meaning it's also big enough for you to learn and develop your skills within an experienced team.

About Upland

Upland Software (Nasdaq: UPLD) helps global businesses accelerate digital transformation with a powerful cloud software library that provides choice, flexibility, and value. Upland India is a fully owned subsidiary of Upland Software and headquartered in Bangalore. We ore a remote-first company. Interviews and on-boarding ore conducted virtually.

Job Description:

We are seeking a CPC expert to join our product marketing team. In this role, you will manage our online advertising campaigns and optimize our CPC to drive revenue growth. You will work closely with our product, sales, and analytics teams to develop and execute data-driven strategies that maximize ROI and achieve business objectives.

Responsibilities:

Develop and execute online advertising campaigns across various channels, including search, display, and social media

Optimize CPC bids to achieve maximum ROI and drive revenue growth

Conduct keyword research and analysis to identify high-value search terms and optimize ad targeting

Analyze campaign performance data and use insights to inform campaign optimization and strategic decisions

Create ad copy and messaging that effectively communicates our value proposition and drives clicks and conversions

Collaborate with cross-functional teams, including product, sales, and analytics, to align advertising strategies with business objectives

Stay up-to-date with industry trends and best practices in CPC advertising and apply learnings to improve campaign performance

Identify opportunities to improve conversion rates and implement testing plans to optimize ad landing pages and user experience

Manage advertising budget and ensure campaigns are executed within budget constraints

Create reports and presentations to communicate campaign performance to stakeholders

Qualifications:

Bachelor's degree in marketing, business, or a related field

4+ years of experience in online advertising with a focus on CPC optimization

Strong analytical skills and ability to use data to inform decision-making

Experience with ad platforms, such as Google Ads and Facebook Ads, and analytics tools, such as Google Analytics and Adobe Analytics

Strong written and verbal communication skills, with the ability to create compelling ad copy and messaging

Demonstrated ability to work effectively with cross-functional teams, including product, sales, and analytics

Experience in B2B technology or software markets preferred

Experience in a startup or high-growth environment preferred

If you meet the qualifications above and are excited about this opportunity to drive the success of our online advertising campaigns, we would love to hear from you.

Note:- Stipend is 7k-12k

Job description

Job Brief -

We are looking for a talented and competitive Global Inside Sales Representative that thrives in a quick sales cycle environment. An inside sales representative will play a fundamental role in achieving our ambitious customer acquisition. You must be comfortable handling inbound/outbound calls, handling Marketing activities to reach out to prospects on communication & Digital platforms, working with channel partners, generating interest, qualifying prospects, closing the deals.

Responsibilities, Duties, and Required Skills

Research new prospects and generate interest through e-mailers and cold calling

Follow up with prospects for feedback on the sales process

Team up with channel partners to build a pipeline of exciting deals

Update CRM software on existing prospects and customers contacts

Route qualified opportunities to the appropriate sales executives for further action

Market research for identifying prospects.

Generating account-level contact information

Lead Generation & Qualification

Inside Sales via remote selling (online/phone)

Closely working with field sales team for closures

Managing engagement with leads remotely (online/phone)

Support marketing team during branding and lead generation events.

Experience in Inside Sales function in SaaS-based companies or IT Enterprise B2B Sales

Experience in SaaS/HR Tech Vertical is a plus

Required Skills

• Must maintain and exhibit the highest standards of ethical conduct
• Proven ability to generate a pipeline for the sales team in B2B sales
• Have worked in Software / IT companies
• Excellent creative thinking skills with an emphasis on developing innovative solutions to complex problems that may not have one clear answer.
• High attention to detail and excellent organizational skills, adhering to deadlines while ensuring accuracy

· Participate in the entire application lifecycle, focusing on coding and debugging

· Write clean code to develop functional web applications

· Troubleshoot and debug applications

· Perform UI tests to optimize performance

· Manage cutting-edge technologies to improve legacy applications

· Collaborate with Front-end developers to integrate user-facing elements with server- side logic

· Gather and address technical and design requirements

· Provide training and support to internal teams

· Build reusable code and libraries for future use

· Liaise with developers, designers and system administrators to identify new features

· Follow emerging technologies

Why you should join us

- You will join the mission to create positive impact on millions of peoples lives

- You get to work on the latest technologies in a culture which encourages experimentation - You get to work with super humans (Psst: Look up these super human1, super human2, super human3, super human4)

- You get to work in an accelerated learning environment

What you will do

- You will provide deep technical expertise to your team in building future ready systems.

- You will collaborate in a highly cross functional team, providing engineering perspective to non technical members of the team

- You will help develop a robust roadmap for ensuring engineering operational excellence

- You will establish clean and optimised coding standards that are well documented

- You will author efficient, reliable and performant systems

- You will design systems, frameworks and libraries that work at scale, are easy to maintain and provide a great developer experience

- You will be agile and curious about customer problems and business objectives

- You will actively mentor and participate in knowledge sharing forums

- You will work in an exciting startup environment where you can be ambitious and try new things :)

You should apply if

- You have a strong foundation in Computer Science concepts and programming fundamentals

- You have been working on backend web technologies since 8+ years

- You have built and maintained reliable systems that operate at high scale

- You’re experienced in building and running cloud-native platforms & distributed systems

- Extensive experience in any web stack (we use Typescript / AWS / DynamoDB / PostgreSQL)

- You understand the hustle of a startup and are good with handling ambiguity

- You are data driven, have customer empathy and enjoy building delightful applications

- You are curious, a quick learner and someone who loves to experiment

- You insist on highest standards of quality, maintainability and performance

- You work well in a team to enhance your impact

Job Description

Experience : 10+ Years

Location : Pune

Job Requirements:

• Minimum of 10+ years of experience with a proven record of increased responsibility
• Hands on experience in design, development and managing Big Data, Cloud, Data warehousing
• and Business Intelligence projects
• Experience of managing projects in Big Data, Cloud, Data warehousing, Business Intelligence
• Using open source or top of the line tools and technologies
• Good knowledge of Dimensional Modeling
• Experience of working with any ETL and BI Reporting tools
• Experience of managing medium to large projects, preferably on Big Data
• Proven experience in project planning, estimation, execution and implementation of medium to
• large projects
• Should be able to effectively communicate in English
• Strong management and leadership skills, with proven ability to develop and manage client
• relationships
• Proven problem-solving skills from both technical and managerial perspectives
• Attention to detail and a commitment to excellence and high standards
• Excellent interpersonal and communication skills, both verbal and written
• Position is remote with occasional travel to other offices, client sites, conventions, training
• locations, etc.
• Bachelor’s degree in Computer Science, Business\Economics, or a related field or demonstrated,
• equivalent/practical knowledge or experience

Job Responsibilities:

• Day to day project management, scrum and agile management including project planning, delivery
• and execution of Big Data and
• Primary Point of contact for customer related to all project engagements, delivery and project
• escalations
• Design right architecture and technology stack depending on business requirement on Cloud / Big
• Data and BI related technologies both some on-premise and on cloud
• Liaise with key stakeholders to define the Cloud / Big data solutions roadmap, prioritize the
• deliverables
• Responsible for end to end project delivery of Cloud / Big Data Solutions from project estimations,
• project planning, resourcing and monitoring perspective
• Drive and participate in requirements gathering workshops, estimation discussions, design
• meetings and status review meetings
• Support & assist the team in resolving issues during testing and when the system is in production
• Involved in the full customer lifecycle with a goal to make customers successful and increase
• revenue and retention
• Interface with the offshore engineering team to solve customer issues
• Develop programs that meet customer needs with respect to functionality, performance,
• scalability, reliability, schedule, principles and recognized industry standards
• Requirement analysis and documentation
• Manage day-to-day operational aspects of a project and scope
• Prepare for engagement reviews and quality assurance procedures
• Visit and/or host clients to strengthen business relationships

Ganit Inc. is the fastest growing Data Science & AI company in Chennai.

Founded in 2017, by 3 industry experts who are alumnus of IITs/SPJIMR with each of them having 17+ years of experience in the field of analytics.

We are in the business of maximising Decision Making Power (DMP) for companies by providing solutions at the intersection of hypothesis based analytics, discovery based AI and IoT. Our solutions are a combination of customised services and functional product suite.

We primarily operate as a US-based start-up and have clients across US, Asia-Pacific, Middle-East and have offices in USA - New Jersey & India - Chennai.

Started with 3 people, the company is fast growing with 100+ employees

1. What do we expect from you

- Should posses minimum 2 years of experience of data analytics model development and deployment

- Skills relating to core Statistics & Mathematics.

- Huge interest in handling numbers

- Ability to understand all domains in businesses across various sectors

- Natural passion towards numbers, business, coding, visualisation

2. Necessary skill set:

- Proficient in R/Python, Advanced Excel, SQL

- Should have worked with Retail/FMCG/CPG projects solving analytical problems in Sales/Marketing/Supply Chain functions

- Very good understanding of algorithms, mathematical models, statistical techniques, data mining, like Regression models, Clustering/ Segmentation, time series forecasting, Decision trees/Random forest, etc.

- Ability to choose the right model for the right data and translate that into code in R, Python, VBA (Proven capabilities)

- Should have handled large datasets and with through understanding of SQL

- Ability to handle a team of Data Analysts

3. Good to have skill set:

- Microsoft PowerBI / Tableau / Qlik View / Spotfire

4. Job Responsibilities:

- Translate business requirements into technical requirements

- Data extraction, preparation and transformation

- Identify, develop and implement statistical techniques and algorithms that address business challenges and adds value to the organisation

- Create and implement data models

- Interact with clients for queries and delivery adoption

5. Screening Methodology

- Problem Solving round (Telephonic Conversation)

- Technical discussion round (Telephonic Conversation)

- Final fitment discussion (Video Round

• Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
• Design, build and maintain our social media presence
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
• Identify trends and insights, and optimize spend and performance based on the insights
• Brainstorm new and creative growth strategies
• Plan, execute, and measure experiments and conversion tests
• Collaborate with internal teams to create landing pages and optimize user experience
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points