Customer Success Manager

Key Responsibilities: • Develop and maintain iOS applications using Swift and SwiftUI/UIKit. • Implement clean architecture, modular code, and reusable components. • Work with RESTful APIs, GraphQL, and third-party SDKs for data integration. • Handle push notifications, offline storage, and in-app purchases. • Optimize app performance for smooth UI/UX and memory management. • Debug, troubleshoot, and enhance application stability and security. • Collaborate with designers, backend developers, and product teams. • Follow Apple’s Human Interface Guidelines (HIG) and App Store submission processes. • Write unit and UI tests for ensuring application reliability. Required Skills & Experience: • 2-3 years of hands-on experience in iOS app development using Swift. • Strong knowledge of SwiftUI, UIKit, Auto Layout, and Storyboards. • Experience in MVVM architecture, CoreData, and RealmDB. • Proficient in REST API integration using Alamofire or URLSession. • Experience with Firebase, push notifications, and analytics tools. • Familiarity with Git version control and CI/CD pipelines. • Basic understanding of Unit Testing and debugging tools like Xcode Instruments. • Bonus: Experience in Flutter for cross-platform development is an added advantage 

To meet the growing demand for TMRW editorial and marketing teams, we are looking for exceptionally talented, bright, and driven people. If you have strong shoot production and art direction experience and a diverse shoot portfolio in the fashion industry, we’d like to speak with you. This is an exciting opportunity for someone who is an entrepreneurial-minded candidate, wants to work in a start-up like environment, has 10+ years of work experience in working with art leads and studios, and help produce best-in-class shoots (catalogue and campaign and still and video). This person will serve as a key partner between TMRW’s content & creative leads, production houses and agencies, and talent like photographers, models, hair and make-up and stylists as well as the brands we own.

As Creative Producer, your primary responsibility will be to lead, schedule and execute still and video (including prep, PPMs, reviews, walk throughs, fittings) for all our brands across all assets (including social media, catalogue, campaign, digital platforms and e-commerce). The candidate should be well connected within the industry, have significant development / production experience and contacts and a strong understanding of production costs. Must have deep relationships with the Indian talent – photographers, models, hair and make-up artists, videographers, script writers and the wider creative community and hands-on experience with contracts and legal issues related to shooting. You will be actively developing shoot rosters and styling guidelines, booking top talent at best prices, handling contracts of crew, schedules, playbooks for shoots, mood boards for each brand and working closely with marketing, content, graphic design, fashion design and brand teams to execute these. You will be the lead POC for all shoots – including liaising with talent, agencies, legal and shoot operations team.

Hustle, negotiation skills and need for speed and ability to scale are essential to the role - and with this mindset you will handle end-to-end shoot strategy for up and coming fashion and style brands, networking, planning and conceptualising shoots as well as setting up a closet for stylists, prop closet, shoots processes and annual roadmaps. You will be the owner of shoot timelines, daily/monthly schedules, help overcome obstacles, make difficult trade-off decisions, and balance business needs and creative constraints. Experience in leading a production house/ team, indoor-outdoor shoot planning, ability to negotiate and budget handling, relevant industry contacts are required for this role.

BASIC QUALIFICATIONS

-8+ years of experience in production and shoot management, especially fashion shoots

-Experience defining daily shoot requirements and using data and metrics to determine improvements

-Diverse portfolio of shoots – across indoor, outdoor, model and product, static, and video.

-A proven track record of developing successful shoots an independent producer, or in a studio or as part of a customer-facing media company.

-Strong understanding of break-up of production costs and ability to negotiate.

-Strong interest and knowledge about fashion, future trends in production and tech innovation

-Excellent relationship management, communication, and organizational skills

-Ability to adapt to a quickly changing, fast-paced environment - Strong working relationships with the Indian creative community.

PREFERRED QUALIFICATIONS

-An educational background in fashion-related fields

-Ability to succeed amidst ambiguity

-Leveraging skills to invent, improve, and scale

-Proven ability to analyze license and legal agreements in high-pressure environments

-High attention to detail, comfortable with hands-on management of tasks

-Proven ability to meet tight deadlines, multi-task, and prioritize workload

-Adept at working with different formats of shoots and making recommendations on improvements for both shoots and processes

-Ability to plan ahead and maintain trackers

EMB is looking for a Product Delivery Manager to join their team! As a Product Delivery Manager, you will be responsible for monitoring and guiding the execution of all work that is delivered by our partners. You will provide excellent client service, applying the partner’s best resources and effectively managing people across departments to ensure that projects are flawlessly executed on time and on budget.

RESPONSIBILITIES:

• Analyzing the structure of a business, understanding its goals, and advising technical and non-technical stakeholders on how to achieve those goals through technology.
• Being an expert and evangelist for EMB, and in how to deploy our capabilities to maximise customer success.
• Experience in Web/ Mobile App based projects is ideal
• Creating product documentation, user flows, and rough wireframes, and working with designers to refine the customer experience into a polished, shippable product.
• Communicating, translating, and simplifying business requirements to ensure buy-in from all stakeholders
• Working with the Technical team to ensure that they understand what the customer wants to achieve, all the way through to detailed specifications.
• Develop strong, trusting relationships with internal teams and clients
• Ensure flawless execution of projects
• Coordinate with the partners to develop schedules and enforce/ execute them
• Manage the project schedules to ensure completion on time. Surface any unresolved timing or resource issues with the partner
• Develop rapport and partnering relationships with key clients. Build the relationship by demonstrating a genuine sense of responsibility for the success of the business
• Manages project scopes to ensure projects stay on budget
• Involved in project-level strategy planning/development
• Develop a deeper understanding of the client’s business and the automotive environment by actively learning about business, products, and competitive environment.
• Based on knowledge of business and industry, bring forward and identify new initiatives and opportunities
• Writes presentations, POVs, test plans, and recommendations for projects
• Presents creative ideas to clients
• Understand fast past nature of business and positively respond to last-minute client requests
• Sufficient presence to be respected by clients and internally
• Understanding problems and building solution prioritization frameworks

Required Skills

• University degree (ideally in tech-related courses)
• Ideally 1-2 years of experience in an agency environment in a client service role
• Proficient in Word, PowerPoint, and Excel
• Ability to work under pressure, meet deadlines across multiple projects, and display strong organizational skills
• Ability to transfer knowledge from project-to-project
• Well organized
• Shows initiative and desire to learn
• Handles assigned work requests in an efficient, timely manner
• Has strong client relationship experience
• Can successfully complete projects without assistance
• Understanding of KPIs and analytics
• Highly developed interpersonal and communication skills
• Use sound and logical judgment
• Displays strong problem-solving skills
• Strong client service orientation
• Demonstrated strong attention to detail
• Product-oriented problem-solving approach
• Understanding of key marketing metrics and product funnel

At EMB, Relationship is our middle name.

We employ the most innovative talent in the industry to drive digital transformation for our client's businesses and provides creative solutions to help brands grow meaningful relationships with people.

• • High school diploma or GED. 

• • Bachelor’s degree in business administration or management, Marketing, or related field is preferred. 

• • Proficiency in all Microsoft Office applications and Customer Relationship Management (CRM) software. 

• • Proven sales experience with 1-3 years, Freshers also can participate. 

• • Strong analytical and problem-solving skills. 

• • Excellent negotiation and consultative sales skills. 

• • Effective communication skills. 

• • Exceptional customer service skills. 

• • Proven success in winning long-term deals. 

• • Sales experience is mandatory. 

• • 2-wheeler is mandatory. 

 Field Sales Executive Responsibilities: 

• • Making field visits, Cold Calls on daily basis, generating leads, sharing quotation coordinating with the team and follow-ups. 

• • Maintaining long-lasting relationships with existing customers through exceptional after-sales service. 

• • Actively sourcing new sales opportunities through cold-calling and emailing. 

• • Developing in-depth knowledge of product features and benefits. 

• • Utilizing direct meetings to build relationships with new customers. 

• • Processing customers' purchase orders and liaising with the Finance department to ensure the timely delivery of ordered products to end customer. 

• • Advising customers on suitable product selection based on their needs and specifications. 

• • Creating a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process. 

• • Following up on sales inquiries that are made by potential customers through website chats, emails, and inbound calls. 

• • Setting up face-to-face meetings between potential customers and team Sales Representatives. 

• • Coordinating with team for quotation, customer assistance, follow-up, customer handling based on their requirement, and engage with team. 

• Ability to complete all phases of software development life cycle including analysis, design, functionality, testing and support 
• Ability to develop large scale web/database applications 
• Ability to work on multiple projects with multiple deadlines 
• Ability to communicate clearly with business users and project manager 
• Ability to innovate and provide functional applications with intuitive interfaces 
• Proven experience with Microsoft .NET technologies including, .Net Core, ASP.NET, ADO.NET 
• Strong in Jquery/javascrpit/CSS/Bootstrap
• Familiarity with architecture styles/APIs (REST, RPC)
• Knowledge of Design/architectural patterns (e.g. MVC)
• Understanding of Agile methodologies
• Excellent troubleshooting and communication skills
• Excellent documentation skills for Technical Documentation.

• Be part of the customer success team and own a process in user onboarding journey

• Own the Revenue Operations end-to-end for our Customers; helping out Customers from post-sales to program onboarding.

• Ensure good customer experience and execute a feedback loop to improve the related processes

• Understand Crio’s product offerings and customer acquisition process

• Organize and manage work and report progress with CRM/Spreadsheets

• Good communication skills in English and Hindi (optional)

• 1+ years exp of customer handling roles preferred

• Motivation and drive to learn and grow in career

• Problem solving skills to handle work scenarios, take decisions and manage the work in a time effective manner
  
  
  

Company Name: i-Lanam Technologies

i-Lanam was established in the year 2020 with an insight to provide a

competitive approach towards application development to deliver the best quality applications at the cheapest of the prices. Looking at the need to have a company that can understand the ownership of the application output some quality developers came together to establish this company

 Canada Office

182 Central Ave, 3, London, Ontario N6A 1M7, CA

Ahmedabad Location:

417 SHIVALIK SHILP Iscon Cross Road, 4th Floor, Ahmedabad, Gujarat 380015, IN

Job Description

We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be the development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products are essential.

Responsibilities:

• Design and build applications for the iOS platform
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization
• (Add other responsibilities here that are relevant)

Skills

• Proficient with Swift (depending on project requirements), and Cocoa Touch
• Experience with iOS frameworks such as Core Data, Core Animation, etc.
• Experience with offline storage, threading, and performance tuning
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of other web technologies and UI/UX standards
• Understanding of Apple’s design principles and interface guidelines
• Knowledge of low-level C-based libraries is preferred
• Experience with performance and memory tuning with tools (such as Instruments and Shark, depending on project needs)
• Familiarity with cloud message APIs and push notifications
• Knack for benchmarking and optimization
• Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)
• Familiarity with continuous integration
• (Make sure to mention any frameworks, libraries, or any other technology relevant to your project)
• (List education level or certification you require)