Customer Success Manager

Responsibilities and Duties

• Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.

• Experience designing and developing responsive design websites.

• Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers.

• Ability to convert comprehensive layouts and wireframes into working HTML pages.

• Strong understanding of PHP back-end development

Key Skills

Wordpress, WooCommerce. Elementor, PSD/Figma/Xd to HTML, Bootstrap

Lead the L2 support operations

● Conduct RCA for recurring issues and drive process improvement

● Handle major incidents and provide expert resolutions

● Mentor and review the work of junior support engineers

● Deliver weekly performance reports and insights

Job description:

Location: Bangalore

Work Days: Either Tuesday to Sunday or Wednesday to Monday

Work Hours: 10:00 AM – 7:00 PM

Language Requirement: English communication is mandatory

Experience: Minimum 1+ years in a calling role

Cab Facility: Provided after 7:30 PM (for women only)

Role Summary

We are seeking dynamic and motivated individuals to join our Sales & Marketing team as Property Specialists. In this role, you will be the first point of contact for potential clients, creating a strong first impression and helping them navigate the buying and selling process. This position offers a mix of office and on-site work, giving you the opportunity to collaborate closely with the Sales team and support client visits.

Key Responsibilities

• Call and engage with a specific number of qualified leads per month for property buying and selling.
• Communicate with property owners to understand their requirements.
• Virtually showcase apartments to prospective buyers and assist the Sales team in closing deals.
• Maintain accurate and timely data entry in the CRM system.
• Generate dashboards and reports from CRM for stakeholders.
• Build and maintain a database of potential and current sellers/buyers.
• Coordinate with Operations team for home inspections.
• Explain and demonstrate property features to clients.
• Stay updated on competing products and services in the market.
• Work towards achieving monthly sales targets with the Sales and BD team.

What We’re Looking For

• 1–4 years of experience in a calling or customer-facing role (real estate experience preferred but not mandatory).
• Strong communication skills in English (knowledge of an additional Indian language is a plus).
• Organisational and multitasking skills with attention to detail.
• Enthusiasm to learn and adapt to CRM systems for reporting and record maintenance.
• Ability to thrive in a fast-paced, target-driven environment.
• Willingness to work on weekends (as they are peak days in real estate).
• Positive, collaborative, and motivated mindset.

Why Join Us?

• Exciting opportunity in a fast-growing real estate sector.
• Exposure to both office and on-site sales activities.
• Supportive work environment with learning opportunities.
• Cab service available for women employees post 7:30 PM.

Job Type: Full-time

Work Schedule: 6 days a week (weekends working, 1 weekday off)

Job Types: Full-time, Permanent

Application Question(s):

• Are you comfotable to work on week ends( one day in a week off)

Experience:

• Pre-sales: 2 years (Required)

Language:

• English (Required)

Location:

• Bengaluru, Karnataka (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 200+ employees & helping 1000+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding including our latest Series B round.

The Role

As our Lead Frontend Engineer, you will drive the technical vision for our frontend systems, architect scalable solutions, and lead a team of talented engineers. You’ll collaborate closely with product, design, and backend teams to transform complex user requirements into engaging, high-performance applications.

Key Responsibilities

• Technical Leadership: Architect and maintain a large-scale, component-driven frontend codebase optimized for speed, scalability, and maintainability.
• Team Mentorship: Lead and mentor a team of frontend engineers, fostering a culture of quality and innovation.
• Cross-Functional Collaboration: Work with product managers, designers, and backend teams to translate user stories into robust interfaces.
• Quality Assurance: Develop and oversee frontend testing suites to ensure reliability and performance.
• Optimization: Enhance application responsiveness, accessibility, and overall user experience.
• Strategic Impact: Balance technical excellence with business goals, making informed trade-offs to deliver effective solutions.

What We’re Looking For

• Experience: 8+ years building web applications, with a proven track record in leading frontend teams.
• Technical Skills:
• Expert in JavaScript/TypeScript, HTML5, and CSS3.
• Deep experience with modern frontend frameworks (e.g., React); familiarity with SSR frameworks like Next.js is a plus.
• Proficient with frontend testing tools (Jest, Cypress) and build tools (Webpack, etc.).
• Design & UX: Strong attention to detail with a passion for creating intuitive, visually appealing interfaces and managing design systems.
• Collaboration: Excellent communication skills and a collaborative, problem-solving mindset.
• Bonus: Familiarity with our current tech stack (Node.js, React, Apollo-GraphQL, Postgres, AWS) is an advantage.

Benefits

• Remote First Policy
• 5 Days Working With FLEXI Hours
• Group Medical Insurance (Parents, Spouse, Children)
• Group Accident Cover
• Company Sponsored Device
• Education Reimbursement Policy

VMware Horizon / View, VMware vSphere, NSX • Azure Cloud VDI/AVD – Azure Virtual Desktop • VMware Virtualization • Hyper converged Infrastructure, VSAN, Storage devices SAN/NAS etc.

Roles and Responsibilities

• Designing, implementing, testing and deployment of the virtual desktop infrastructure
• Facilitating the transition of the VDI solution to Operations, providing operational and end user support when required.
• Acting as the single point of contact for all technical engagements on the VDI infrastructure.
• Creation of documented standard processes and procedures for all aspects of VDI infrastructure, administration and management.
• Working with the vendor in assessing the VDI infrastructure architecture from a deployment, performance, security and compliance perspective.

 Knowledge around security best practices and understanding of vulnerability assessments.

• Providing mentoring and guidance to other VDI Administrators.

• Document designs, development plans, operations procedures for the VDI solution.

   

• Looking for a talented PHP Developer having experience in writing clean PHP code, having additional experience in Python/NodeJs and HTML, CSS, JS
• Someone very good at understanding requirements and developing services & features quickly.
• Good communication skills & team player, who engages with all stakeholders of the project to add clarity for all aspects of the ongoing software development project.

Your responsibilities will include:

• Having good attention to detail & requirements.
• Building software applications in PHP (mostly) and Python/Nodejs api-services.
• Creating web pages using HTML, CSS, JavaScript or VueJs.
• Developing applications using best design and coding practices.
• Writing, maintaining & upgrading middleware & back-end code and building efficient PHP and Python/Nodejs modules & services.
• Troubleshooting application and code issues.
• Integrating code with Databases & data storage solutions.
• Finalizing back-end features and testing web services.
• Updating and altering application features to enhance performance.

Key Requirements :

• Degree in Computer Science, Engineering or a related field.
• Must have Experience in PHP (Lumen & Laravel).
• Experience in either Python/Nodejs api development.
• Experience with Utils/Standards: REST, Swagger, JSON Schema.
• Experience in Web Page development - HTML, CSS, JS. Knowledge of VueJS will be a plus.
• Experience in creating scalable service-oriented & serverless applications.
• Experience with secure coding.
• Proficient BitBucket and Git.
• Should be experienced in following Agile methodologies. Tools - Jira & Confluence.
• Must have experience in Postgresql, MySql, MongoDB and Redis.
• AWS Services - S3, EC2, RDS, Elastic Cache.
• Good problem solving, decision making and prioritization skills.

• Assess the nature of product or service issues and resolves support problems..
• Interact with customers to help troubleshoot and resolve complex product problems or issues.
• Diagnose and resolve customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
• .Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Leading ongoing reviews of business processes and developing optimization strategies
• Documenting and communicating the results of your efforts.
• Perform gap analysis, and identification of any areas for improvement within existing procedures, methods and business processes
  Perform Gap-Fit analysis
• Prototype potential solutions for business process re-design, provide trade-off information and suggest recommended course(s) of action
• Develop functional and technical specifications for delivering new and maintaining existing business applications.
• Act as a subject matter expert with regards to business needs and application design related activities. This may include leading configuration and design reviews within a project team .
• Should act as the liaison between the client business units and IT and lead the Business Requirements Gathering process to elicit the true needs of the client