Position Overview:
Customer success managers supports your customers as they transition from sales prospects to active users of your products.
Theyre focused on customer loyalty and building close long-term client relationships, and often
stay with the same customers as long as they continue to work with your business.
Designation: Customer Success Manager
Reporting to: Director
Roles and Responsibilities
• Customer Success Manager will proactively reach out to customers to understand the
requirements, and resolve issues.
• Proactively reach out to the newly onboarded customers to understand their needs.
• Develop and manage client portfolios.
• Follow-ups with unresponsive customers to help activation/retention of customers.
• Minimize customer churn.
• Sustain business growth and profitability by maximizing value.
• Mediate between clients and the organization
• Strictly adhere to the Activation & Retention SOP.
• Handling existing customers & providing post-sales support.
• Taking care of customer onboarding & service activation.
• Improve onboarding processes.
• Providing training on software to customers.
• Maintaining a healthy relationship with customers.
• Resolving customer complaints quickly and efficiently.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
Qualifications:
• Prior experience as a Customer Success Manager with IT Services domain
• Good Communication, Analytical Skills
• Excellent Customer Handling.
• Ability to handle team.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Role Overview:
We are looking for an experienced SAP ABAP Trainer to deliver high-quality training sessions to participants, guiding them through the intricacies of SAP ABAP programming and development. The ideal candidate will have strong hands-on experience in SAP ABAP, coupled with excellent communication skills and a passion for teaching. The trainer will be responsible for equipping learners with practical knowledge, tools, and techniques essential for SAP ABAP roles.
Key Responsibilities:
- Design, develop, and deliver engaging training programs in SAP ABAP.
- Conduct live training sessions, workshops, and hands-on labs on core ABAP modules, including data dictionary, reports, module pool programming, ALV, and more.
- Develop course materials, tutorials, assessments, and project-based exercises to ensure a comprehensive learning experience.
- Keep curriculum up-to-date with the latest SAP ABAP features, best practices, and industry trends.
- Provide guidance and mentorship to learners, helping them troubleshoot issues and enhance their understanding of complex concepts.
- Evaluate learners’ progress and performance through assessments, quizzes, and practical assignments.
- Support the creation of online learning resources (e.g., video tutorials, e-learning modules).
- Collaborate with the curriculum development team to refine and improve training content.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Minimum of [3-5] years of hands-on experience in SAP ABAP development.
- In-depth knowledge of core SAP ABAP concepts, including Data Dictionary, Reports, Enhancements, BAPI, BADI, User Exits, ALV, and Smart Forms.
- Prior experience in training, mentoring, or teaching in SAP ABAP is highly preferred.
- Excellent verbal and written communication skills with a clear ability to explain complex concepts in simple terms.
- Strong problem-solving skills and the ability to adapt training methods to accommodate different learning styles.
- SAP certification in ABAP (preferred but not mandatory).
Nice-to-Have Skills:
- Experience in other SAP modules (e.g., SAP Fiori, S/4HANA) or additional SAP programming languages.
- Familiarity with online training platforms and tools.
- Ability to engage in project-based teaching with real-world SAP ABAP scenarios.
Benefits:
- Competitive compensation
- Opportunity to work with a skilled, dedicated team
- Flexible working hours (for remote or part-time roles)
- Access to ongoing SAP resources and professional development
To Apply:
Please send your resume, cover letter, and any relevant training or certification credentials to hratkgisldotmicrocollegedotin
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon