Position Overview:
Customer success managers supports your customers as they transition from sales prospects to active users of your products.
Theyre focused on customer loyalty and building close long-term client relationships, and often
stay with the same customers as long as they continue to work with your business.
Designation: Customer Success Manager
Reporting to: Director
Roles and Responsibilities
• Customer Success Manager will proactively reach out to customers to understand the
requirements, and resolve issues.
• Proactively reach out to the newly onboarded customers to understand their needs.
• Develop and manage client portfolios.
• Follow-ups with unresponsive customers to help activation/retention of customers.
• Minimize customer churn.
• Sustain business growth and profitability by maximizing value.
• Mediate between clients and the organization
• Strictly adhere to the Activation & Retention SOP.
• Handling existing customers & providing post-sales support.
• Taking care of customer onboarding & service activation.
• Improve onboarding processes.
• Providing training on software to customers.
• Maintaining a healthy relationship with customers.
• Resolving customer complaints quickly and efficiently.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
Qualifications:
• Prior experience as a Customer Success Manager with IT Services domain
• Good Communication, Analytical Skills
• Excellent Customer Handling.
• Ability to handle team.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Location: On-site, Panaji, Goa
About Joyful
Joyful is a leading AI-powered stakeholder communication management platform for voice of stakeholder analysis and contact center solutions. Our mission is to use AI to make all interactions between a company and its stakeholders joyful by removing friction. Joyful is a part of Germinait Solutions Pvt. Ltd.
Our Joyful modules, Engage and Listen, help businesses understand and manage stakeholder interactions across digital channels. We enable companies to provide exceptional customer experiences while maximizing the productivity and efficiency of their support teams, all through one seamless platform.
At Joyful, we're committed to fostering meaningful interactions between stakeholders and brands by providing actionable insights, personalized replies, and a joyful experience for customers, users, and employees alike.
The Opportunity
We’re seeking a Senior Software Engineer who thrives on solving complex problems, architecting scalable systems, and bringing innovative AI-powered features to life. You will work on a modern, cloud-native stack—leveraging serverless deployment, microservices, and AI/ML integrations to build resilient, high-performance solutions.
In addition to delivering high-quality code, you’ll contribute to Joyful’s Vibe Coding culture—our approach to writing code that’s clean, collaborative, and a joy to work with.
What You'll Do
- Backend & Cloud Development
- Design, develop, and maintain scalable microservices for Joyful’s Engage and Listen platforms
- Build serverless applications and functions (AWS Lambda, Azure Functions, or GCP Cloud Functions) for rapid, cost-effective deployments
- Implement robust APIs and data pipelines optimized for performance and reliability
- Ensure security, compliance, and data privacy in all backend services
- AI-Powered Solutions
- Integrate AI/ML models into production workflows to enhance automation, personalization, and analytics
- Collaborate with data scientists to operationalize AI models for real-time and batch processing
- Build features that leverage NLP, sentiment analysis, and predictive analytics for stakeholder communication insights
- Vibe Coding Culture
- Write clean, well-structured, and maintainable code that engineers enjoy working with
- Participate in pair programming, peer reviews, and collaborative debugging sessions
- Share best practices and mentor junior engineers to raise the technical bar across the team
- Help maintain a development atmosphere that’s positive, creative, and focused on continuous improvement
- DevOps & Deployment
- Work closely with DevOps teams to optimize serverless deployments, CI/CD pipelines, and automated testing
- Ensure observability, monitoring, and alerting systems are in place for all deployed services
- Contribute to cost optimization strategies for serverless architectures
- Collaboration & Problem-Solving
- Partner with product managers, architects, and designers to translate business requirements into technical solutions
- Participate in sprint planning, backlog refinement, and retrospectives
- Troubleshoot production issues and drive root cause analysis for lasting fixes
What You'll Need
- 3+ years of experience in software development, preferably in SaaS or AI-driven products
- Strong expertise in backend development using Java (Spring Boot), Node.js, or Python
- Experience with serverless architectures (AWS Lambda, Azure Functions, or GCP equivalents)
- Solid understanding of cloud services (AWS, Azure, or GCP) and microservices design patterns
- Hands-on experience integrating AI/ML models into applications
- Familiarity with NLP, speech-to-text, or sentiment analysis APIs is a plus
- Knowledge of relational and NoSQL databases (PostgreSQL, DynamoDB, MongoDB, etc.)
- Experience with CI/CD pipelines, automated testing, and monitoring tools
- Strong problem-solving skills and ability to work in fast-paced, collaborative environments
- Passion for clean, maintainable code and contributing to a healthy team culture
Why Join Joyful?
- Work on AI-powered solutions that transform how businesses connect with their stakeholders
- Be part of a team that embraces serverless-first development and modern cloud-native architectures
- Thrive in a Vibe Coding culture where great engineering meets great energy
- Collaborate with talented peers in a supportive, innovation-driven environment
- Enjoy professional growth opportunities in a fast-scaling company
- Work from our beautiful Goa office while building solutions used worldwide
At Joyful, we believe that combining AI innovation, scalable cloud design, and a joyful coding culture leads to exceptional products. If you’re passionate about building intelligent, high-performance systems while keeping the engineering vibe positive, we’d love to hear from you!
Our client works in the area of skilling and livelihoods for underserved youth. This is a pioneering program with a strong PPP model, an agency-led approach to livelihoods and a vision of socio-economic transformation.
About the role:
● Research the latest job trends in the market
● Sourcing opportunities in the formal sector for the youth across Lighthouses
● Liaison and coordination with new employers across Pune City by calling and visiting, to keep track of the new openings and signing MoU
● Getting employers for in-house campus drive/job fest
● Holding daily placement meetings with the Placement Youth Coordinators of each Lighthouse for -
⮚ briefing them about the new job vacancies and
⮚ coordinating with them to align candidates from each Lighthouse for interviews
⮚ collecting daily placement data from the Placement Youth Coordinators and publishing report
● Arrange and conduct placement preparation sessions with the youth
● Conduct orientation programs across the Lighthouse for the youth
● Placements Tracking, Preparing reports and Audit to be done on a regular basis
● Maintain proper data and documentation on a daily basis
Requirements:
● MSW or Post Graduation in any field, with 2-5 years of experience in Placement or working in HR consulting firms
● Self-driven, excellent time management and multitasking skills
● Strong orientation towards relationship building and problem-solving
● Strong verbal, written and interpersonal skills in English
● Deep Empathy and a strong commitment towards youth’s development and growth
● Commitment towards the upliftment of the youth and city transformation
● Persistence, patience and commitment to doing social good
● High professional standards and dedication to the organization’s mission, staff, and youth
● Ability to handle deadlines with attention to detail including data accuracy
● Proficiency in Microsoft tools like Excel, PowerPoint, and Word
FigmaGraphic Designer – Eklavya Analytics
📍 Location: Remote
🕒 Employment Type: INTERNSHIP
About Eklavya Analytics:
Eklavya Analytics is on a mission to make data-driven insights accessible to businesses and individuals. We specialize in analytics, technology, and intuitive design to create impactful digital experiences.
We’re looking for a Graphic Designer to join our growing team—someone who can bring our ideas to life through visually stunning and engaging designs.
🔹 Responsibilities:
- Design engaging graphics for social media, marketing campaigns, websites, and branding materials.
- Create visually appealing infographics, UI elements, illustrations, and motion graphics when needed.
- Develop and maintain brand identity guidelines to ensure consistency across all platforms.
- Work closely with the marketing and product teams to conceptualize and execute designs that align with our business goals.
- Enhance user experience through intuitive visual elements across digital products.
- Stay updated with the latest design trends, tools, and best practices.
🔹 Requirements:
✅ Experience: 0-1 years in graphic design
✅ Portfolio: Strong portfolio showcasing branding, digital, and marketing designs
✅ Tools: Proficiency in Adobe Photoshop, Illustrator, Figma, or Canva
✅ Creativity: Ability to conceptualize ideas and bring them to life visually
✅ Attention to Detail: Strong typography, color theory, and layout skills
✅ Collaboration: Ability to work with cross-functional teams and take feedback constructively
🚀 Why Join Us?
✔ Creative Freedom: Work on exciting projects that challenge your design skills.
✔ Growth & Learning: Opportunities to learn and experiment with the latest design trends.
✔ Flexible Work: Remote-first culture
✔ Impactful Work: Your designs will directly shape our brand and user experience.
Looking for MS Dynamics AX Technical Consultant, who can join in 10-15 Days
Hybrid Mode- Bangalore/Hyderabad
1. 6 years of relevant ERP experience with a strong understanding of Microsoft Dynamics AX (in addition to degree or years of previous experience), preferably with a Dynamics AX certification
2. Design, develop, and customize solutions within Microsoft Dynamics AX 2012.
3. Implement AX customizations using X++, MorphX, and SSRS reports.
4. Data Migration: Experience in data migration using DIXF and other data tools
Job Description: SALESFORCE SENIOR DEVELOPER
Simpliigence is a CRM Consulting Company, and our leadership team has been involved with more than 2000 CRM projects. We have worked with over 75 Fortune 500 CRM Transformations; we have over 20+ proven solutions and we believe in business outcomes.
As Salesforce Registered Consulting Partner, we offer a vast range of salesforce marketplace products from website integration, document generation, application integration. Some of our experiences are in Apttus, Conga, Formstack, Field Service Lightning (FSL), ServiceMax, MuleSoft, Informatica, UX and Mobile/iOS development.
Our primary focus is on helping small and medium businesses to use CRM technologies (like Salesforce.com) for improving their business results across sales, online commerce, customer service and marketing. For business looking towards automating their routine, repetitive manual tasks, we also offer Robotic Process Automation (RPA) solutions by deploying specific task-oriented “Bots” that are efficient and simple to handle.
With Simpliigence, you will be getting a chance to learn and grow faster than the current pace. We look forward to have people who are enthusiast on what they love to do. A complete remote work environment from the start we look forward to maintain and improve the same.
Our global HQ is in New Jersey, USA and our delivery center is in India. We are rapidly expanding to other geographies in APAC and Europe.
Responsibilities
- Support business objectives by leveraging the Salesforce platform to build and configure comprehensive solutions that improve business processes and drive efficiency gains across all business functions.
- Analyze complex business and technical requirements, with regard to their impact on existing systems and environments, to produce a thorough business and system design.
- Design, configure, develop, document, test, and implement solutions on the Salesforce.com platform, including integrations with third party applications and other tools.
- Understand the business needs of internal customers and provide comprehensive solutions for such needs.
- Develop coding standards and provide guidance to software developers.
- Participate in cross functional team communication and knowledge sharing activities.
- Work on complex projects with minimal guidance from managers.
- Fulfill technical lead role on large projects and coordinate development activities.
- Work with requirement owners to estimate and prioritize user system requests.
- Advise on how to leverage out-of-the-box Salesforce solutions, as well as when to customize and enhance.
- Manage and document configuration changes to fields, workflows, reports, roles/permissions, security settings, page layouts, custom objects, reports and dashboards.
- Remain current on Salesforce releases, features, best practices, applications, technologies and certifications (Trailhead)
- Manage release preview and business process testing for ongoing Salesforce bug fixes and new releases, advising the Salesforce users on the strategic direction the application should take, including third party add-ons or additional applications.
- Drive user adoption and best practices to further the long-term success of the system through training and support (as needed)
- Maintain system health checks,
- Communicate effectively with project managers and other stakeholders regarding project status and delivery timeframes.
Requirements:
- Bachelor's degree in computer science, engineering, or information technology
- Minimum of 3 years of hand-on Salesforce development experience
- Extensive technical experience with Salesforce in the following capacities:
- Gap analysis, solution design, configuration, and development
- Integrating Salesforce with other applications using web services and other technologies
- Use of APIs, Apex, Triggers, Flows, Lightning, to develop extensions to native functionality.
- Good to have experience in FSL.
- Implementing platform end-to-end, including data conversion and post-production support and troubleshooting
- System administration, including user management, environment planning, and workflow, approval, and message configuration.
- Experience developing using SQL, JavaScript, REST and SOAP APIs, HTML, and XML
- Experience with Agile Project methodology and familiarity with JIRA.
- For this position please look for someone who comes with 10+ years of total IT experience
- 3+ years of experience in Financial domain
- 3+ years of Lendingexperience (Someone who has worked on Lending products or Lending companies or Lending Processes) and financial experience.
- This is 50% hands on 50% managerial position with experience in Automation or development.
- He should be Technical PM
Java
Python Managing Engineering team members , inclusive of Development and Quality Assurance teams
and driving new features and functionality to the Interactions Artificial Intelligence Platform
offerings.
Technically hands on and contributing to the creation of a massively scalable, highly available
SaaS/ PaaS platforms
Be a technical team lead, in addition to people manager, managing and ensuring success of
technical teams
Provide a clear vision for the team to act on and ensure team members are performing at the
needed level to successfully execute goals.
Effectively manage multiple projects, timelines and initiatives at the same time.
Experience working with all phases of the Software Development Lifecycle – ranging from
architecture and design to implementation and testing.
Troubleshooting and fixing issues
Excellent oral and written communication skills and ability to effectively communicating within
and outside the team
Bring new technical ideas to fruition by prototyping new ideas and transforming research Proof
of Concepts into production ready software
Responsible for hiring and managing a talented team to design, build and ship next generation
products
Ability to travel – upwards of 20%
Required Skills & Experience:
10+ years of engineering experience working on systems/algorithm-level programming in
Java/Python
Experience with SQL and/or NOSQL databases
Experience working on products based on a distributed architecture deployed in multiple geo-
redundant CoLo/Cloud data centres.
3+ years of experience managing, growing and building Dev and QA teams.
Ability to operate in a highly ambiguous, rapidly evolving agile environment.
Leading strong technical teams with a maniacal focus on reliability and scalability
Hands-on manager who can also contribute in code
Knowledge of Linux operating system fundamentals
Experience working with the agile development methodology
Experience working in a fast paced environment
Experience building complex backend products like Speech Recognition Engines, Databases, etc.
Bachelors or Master’s degree in Computer Science or equivalent qualification
Desired Skils (Good to have):
Prior experience with NLP/voice technologies.
Prior experience with AI and machine learning technologies just as tensorflow, pytorch, and
scikit-learn.
Experience building real-time conversational systems leveraging SIP, webRTC, websockets, or
XMPP
Experience with profiling and troubleshooting large scale, concurrent and multi-threaded JVM
based languages (Java)
Experience with asynchronous, event driven architectures
Supervisory Responsibility:
This role will manage a group of developers as well as QA Engineers
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- Consolidation and Reporting of Periodic Financial Performance (under IFRS)Reporting under different GAAPs (India, Singapore, etc.) for statutory purposes
- Liaising with consultants for the Statutory / Internal / Tax Audits / Due-diligences when necessary
- Month-end closure including General Ledger, Intercompany entries
- Procure to Pay (including accounting, agreements) for one of the important business drivers
- Maintaining Fixed Asset register
- Monthly general operating expense closure which includes preparation and posting monthly accruals, prepayments, depreciation related journals, and analysis of the monthly movement of general operating expenses
Requirements
- Qualified CA with at least 2 years post qualification, industry experience
- International accounting/taxation
- Experience in IFC Framework
- Hands-on knowledge of Indirect tax and Direct tax compliances of more than one country
- Process orientated with good problem-solving skills
- Proficient knowledge in using Microsoft - Excel, Word & PowerPoint
NodeJS (Node.js)
Javascript
Vue.js
Express- Writing well-designed, stable and efficient code
- Building reusable components and libraries for future
- Troubleshooting and debugging to optimize performance
- Providing code documentation and other inputs to technical documents
- Participating in code reviews
- Troubleshooting and bug fixing
- Identifying bottlenecks and improving software efficiency
- Collaborating with the design team on developing micro-services
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon