Position Overview:
Customer success managers supports your customers as they transition from sales prospects to active users of your products.
Theyre focused on customer loyalty and building close long-term client relationships, and often
stay with the same customers as long as they continue to work with your business.
Designation: Customer Success Manager
Reporting to: Director
Roles and Responsibilities
• Customer Success Manager will proactively reach out to customers to understand the
requirements, and resolve issues.
• Proactively reach out to the newly onboarded customers to understand their needs.
• Develop and manage client portfolios.
• Follow-ups with unresponsive customers to help activation/retention of customers.
• Minimize customer churn.
• Sustain business growth and profitability by maximizing value.
• Mediate between clients and the organization
• Strictly adhere to the Activation & Retention SOP.
• Handling existing customers & providing post-sales support.
• Taking care of customer onboarding & service activation.
• Improve onboarding processes.
• Providing training on software to customers.
• Maintaining a healthy relationship with customers.
• Resolving customer complaints quickly and efficiently.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
Qualifications:
• Prior experience as a Customer Success Manager with IT Services domain
• Good Communication, Analytical Skills
• Excellent Customer Handling.
• Ability to handle team.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Uffizio India Software Consultants Pvt Ltd
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Introduction
An admission counsellor will play a fundamental role in achieving customer acquisition goal and revenue growth objectives.
Responsibilities
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Responsible for student admission and achieve their targets
• Understand customer needs / requirements and pitch a suitable program
• Close sales and achieve quarterly quotas
• Counselling, Interacting with students and Parents.
• Support students one on one in their selection of course, application process and meeting application deadlines.
• Should be able to assist students in obtaining the necessary documentation needed for the application process.
• Provide students, parents, and guardians with information regarding admissions requirements and processes, enrolment process or other procedures.
• Coordinate systematic and efficient handling of applications and communications with parents of student applicants.
Requirement:
• Ability to empathize with students and parents, thus able to build relationships through conversations
• Strong inclination to work in a target driven sales environment.
• Proven expertise in converting leads into a sale
• Experience working with CRM
• Fluency in English and Hindi languages is a must-have.
• Strong listening and presentation skills.
JavaStrong written/verbal communication skills
· Minimum 5+ Years of Core Java Programming with Collections Framework, Concurrent Programming, Multi-threading (Good knowledge in Executor service, Fork joins pool and other threading concepts)
· Good knowledge of the JVM with an understanding of performance and memory optimization.
· Extensive and expert programming experience in JAVA programming language (strong OO skills preferred).
· Excellent knowledge on collections like, Array List, Vector, LinkedList, HashMap, Hash Table, HashSet is mandate.
· Exercised exemplary development practices including design specification, coding standards, unit testing, and code-reviews.
· Expert level understanding of Object-Oriented Concepts and Data Structures
· Good experience in Database (Sybase, Oracle or SQL Server) like indexing (clustered, non-clustered), hashing, segmenting, data types like clob / blob, views (materialized), replication, constraints, functions, triggers, procedures etc.
List of responsibilities:
● ServiceNow Development work
● Interaction with customers for project deliverables
● Deadlines should be met
Job requirements:
● The candidate should be L2 and above.
● ServiceNow System Administration and Development Certified is mandatory
● ITSM, Service Portal, Integration
● ITIL Foundation Certification would be a plus or can do before joining.
● Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all
aspects of the ServiceNow platform.
● Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report
setup, data imports, integration, scripting, third party software integrations, and custom application development
● Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all
applications for use after the upgrade completes.
● Coordinate and solve complex technical data and transformation issues.
● Obtain and analyze/interpret business requirements to propose sustainable solutions in ServiceNow.
● Answer “how to” technical and application configuration questions.
● Develop, maintain, and execute reports to ensure system operation meets performance targets.
● Create and maintain system design and operations documentation.
● Complete other duties as assigned.
Jenkins
Docker- Develop and Deploy Software:
- Architect and create an effective build and release process using industry best practices and tools
- Create and manage build scripts to deploy software in a multi-cloud environment
- Look for opportunities to automate as much of the deployment process as possible to provide for repeatability, auditability, scalability and build in process enforcement
- Manage Release Schedule:
- Act as a “gate keeper” for all releases into production
- Work closely with business stakeholders, development managers and developers to prepare a release schedule
- Help prioritize deployment requests for version upgrades, patches and hot-fixes
- Continuous Delivery of Software:
- Implement Continuous Integration (CI) practices to drive development teams to implement smaller changes and commit code to the version control repo frequently
- Implement Continuous Development (CD) practices that automates deployment of the application to several environments – Dev, Test and Production
- Implement Continuous Testing (functional and non-functional) to execute tests in the CI/CD pipeline
- Manage Version Control:
- Define and implement branching policies to efficiently manage source-code
- Implement business rules as a part of source control standards
- Resolve Software Issues:
- Assist technical support and development teams to troubleshoot issues and identify areas that need improvement
- Address deployment related issues
- Maintain Release Documentation:
- Maintain release notes (features available in stable versions and known issues) and other documents for both internal and external end users
Byju’s, Ola Cabs, Dunzo, Swiggy, Zomato, Uber.
What is common across all of these shining stars of Indian Startup World? They are the most valued startups of the country. True. They are Unicorns or Soonicorns. That’s also true. They are changing the game and consumer behavior in their respective segments. Correct!
But there is one small detail common across these. CupShup was fortunate enough to partner with all of these brands during nascent/early stages of their journey and we are still helping them reach their audience pan India!
CupShup, a 7 year old RoI-focused growth partner to startups and brands like HUL, Marico, SBI, ICICI, have been a major contributor in scaling the biggest names in the startup world. We are proud to contribute in our small way in taking these brands to its target audience in an innovative way and make a name for ourselves to rely upon in the process. We are a 200 member team spread across 12 cities of the country which specializes in scaling up the brands quickly. CupShup is a 360 degree growth partner with offerings across Creative, Digital and Offline marketing that provides a seamless planning, marketing budget allocation and execution to reach brand goals. CupShup has helped more than 300 brands scale up to its potential across the country and currently we are scaling up a cohort of 45 brands.
We need more hands on the deck! People who are fascinated by the entrepreneurial zeal that has gripped our country and hustle that goes behind the scenes. If you are a hustler who wants to understand and be part of the sea change that India is witnessing and wants to be a part of a dynamic team.
CupShup is on a mission to brew innovation and delight all stakeholders, i.e., Clients, Employees, and Partners by creating value at each stage of their journey. Join us to create the tomorrow that we all will be proud of. Let’s brew Innovation!
Responsibilities:
- Contribute to managing end-to-end implementation project life cycle, driving optimization of operating models
- Determine Project Scope, Objectives and Dependencies
- Develop and manage a detailed project schedule, work plan and key milestones
- Determine and Define Project Resource Allocations
- Manage Risks, Issues, Assumptions and Dependencies on Project by assigning appropriate ownership and escalations
- Capture project health metrics, maintaining a central repository for all projects and project information that provide insights into processes and frameworks that work
- Establish and execute Project Governances viz., Steerco Meetings, Weekly Cadences and Track Action Items to closure
- Conduct governance calls for ongoing projects and ensuring project commitments are being met by Darwinbox’s implementation team as well as the Client’s implementation team
- Develop and manage a detailed project schedule and work plan
- Collaborate with Client on requirement changes and initiate change management process
- Identify, document and update the project scope for changes
- Initiate appropriate review and approvals on the changes
- Evaluate and analyze the impact of changes and communicate with stakeholders
- Seek approvals and commitments on the scope, cost and schedule
- Ensure SOP adherence, time-logging, effectively making use/ driving adoption of Project Management tools and methodologies
- Review/prepare Project Plans for implementation projects and monitor resource allocation
- Identify Stakeholder Communication Requirements on project performance metrics
- Collaborate with Product Teams on Product enhancements
- Document impact and prioritize changes to Product Backlog and timelines
- Stakeholder Reporting - Preparing status reports, highlighting risks to the project timelines, proactively escalating potential red flags, and recommending mitigation solutions
- Track Project Closure / Handover activities to downstream teams.
General Requirements:
- B. Tech or an equivalent degree
- MBA or an equivalent degree is preferred but not mandatory
- Excellent written and verbal communication skills
- Ability to work under pressure and adaptable to change
- Excellent time management and problem-solving skills
- Proficiency in MS Office tool.
- Any experience in MS SharePoint, MS Power Automate, Excel Macros, and Project Management Tools like JIRA, and Zoho Projects is an added advantage
- Any Project Management (PMP/ Prince2/Agile CSM) or Agile certification is mandatory
- 8-10 years of prior experience in a project management role is preferred with strong experience in HRMS implementation.
Python
Django
Flask*Performs analysis of functional and business requirements
*Applies in-depth or broad technical knowledge to maintain data engineering functions performs solution design.
*Applies the company, open source, and 3rd party technologies to highly complex infrastructure and software solutions.
*Introduce new product features and enhance the platform
*Ability to translate business reporting requirements into a production report.
Docker
Kubernetes- GCP Cloud experience mandatory
- CICD - Azure DevOps
- IaC tools – Terraform
- Experience with IAM / Access Management within cloud
- Networking / Firewalls
- Kubernetes / Helm / Istio
React.js
Javascript
HTML/CSS
Redux/FluxSenior Software Engineer, Frontend
https://www.alivecor.com/">AliveCor, the pioneer of the smartphone EKG, with millions of EKGs from a large and growing user base, seeks a Senior Software Engineer (Front-end Applications) to contribute to the Applications team. You will be an integral member of our engineering team, responsible for developing industry-leading web applications that transform the healthcare industry and affect the way consumers use, engage, and act on their health data.
- Passionate about User Experience.
- Has great verbal and written communication skills to engage directly with your peers.
- Understands and is thoughtful about engineering trade-offs
- Experience building web applications with cross-browser support and RESTful API integrations
- Commitment to delivering results.
- Passionate about continuous improvement.
- B.E in Computer Science or a related discipline, or related practical experience.
- 5-8 years of Frontend development experience with at least 2 years working as a React.js Developer.
- A strong grasp of software engineering and web application development fundamentals, including JavaScript (ES5, ES6), HTML and CSS.
- Aptitude to learn new technologies (e.g. ES.Next).
- Excellent troubleshooting skills.
- Familiarity with RESTful APIs to connect the Front-end applications to backend service
- Bonus points for:
- Publicly available web applications, portfolios, or examples available on a source repository (e.g. GitHub, GitLab, Bitbucket)
- An interest in data visualizations using JavaScript libraries such as D3, Highcharts, and others
- Experience managing front end tooling (e.g. gulp, grunt, webpack, post-CSS, service workers)
- Experience with performance analysis and tuning of web application
- Experience developing back end server APIs and/or server-side rendering
AliveCor is on a mission to define modern healthcare through data, design and disruption. We’ve pioneered the creation of FDA-cleared machine-learning techniques, transformed wearable medtech to put proactive heart care at everyone’s fingertips. Kardia is the most clinically validated mobile EKG technology. AliveCor was named as one of the Top 10 Most Innovative Companies in Health for 2017 by Fast Company as part of the publication’s annual ranking of the world’s Most Innovative Companies. AliveCor was awarded the 2015 Tech Pioneer by the World Economic Forum and one of the 50 Smartest Companies in 2015 by the MIT Technology Review. AliveCor recently announced a collaboration with Mayo Clinic that will result in new machine learning capabilities to unlock previously hidden health indicators in EKG data, potentially improving heart health as well as overall health care for a variety of conditions. AliveCor is a privately held company headquartered in Mountain View, CA.
AliveCor is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, colour, disability, gender, national origin, race, religion, sexual orientation, or any other classification protected by federal, state, or local law.
Watch the following video demonstrating our product.
https://www.youtube.com/watch?v=8I9xosgA-Ig">KardiaMobile: How's your heart?
https://www.youtube.com/watch?v=8I9xosgA-Ig
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon