Customer Success Manager

at Uffizio India Software Consultants Pvt. Ltd

DP
Posted by Tushar Bhagat
icon
Valsad, Mumbai
icon
5 - 9 yrs
icon
₹8L - ₹14L / yr
icon
Full time
Skills
Customer Success

Position Overview:

Customer success managers supports your customers as they transition from sales prospects to active users of your products.

Theyre focused on customer loyalty and building close long-term client relationships, and often

stay with the same customers as long as they continue to work with your business.


Designation: Customer Success Manager


Reporting to: Director


Roles and Responsibilities


• Customer Success Manager will proactively reach out to customers to understand the

requirements, and resolve issues.

• Proactively reach out to the newly onboarded customers to understand their needs.

• Develop and manage client portfolios.

• Follow-ups with unresponsive customers to help activation/retention of customers.

• Minimize customer churn.

• Sustain business growth and profitability by maximizing value.

• Mediate between clients and the organization

• Strictly adhere to the Activation & Retention SOP.

• Handling existing customers & providing post-sales support.

• Taking care of customer onboarding & service activation.

• Improve onboarding processes.

• Providing training on software to customers.

• Maintaining a healthy relationship with customers.

• Resolving customer complaints quickly and efficiently.

• Analyze customer data to improve customer experience.

• Hold product demonstrations for customers.


Qualifications:

• Prior experience as a Customer Success Manager with IT Services domain

• Good Communication, Analytical Skills

• Excellent Customer Handling.

• Ability to handle team.

Read more

About Uffizio India Software Consultants Pvt. Ltd

undefined
Read more
Founded
2000
Type
Product
Size
100-500 employees
Stage
Profitable
View full company details
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
2101133
Matches delivered
3712187
Network size
15000
Companies hiring

Similar jobs

Customer Success Manager

at world’s first real-time cross channel marketing automation built on an intelligent and secure Customer Data Platform for Enterprises.

Agency job
via HyrHub
Customer Success
SaaS
Customer Retention
icon
Bengaluru (Bangalore)
icon
2 - 5 yrs
icon
₹18L - ₹25L / yr
Looking for a maverick who is passionate about increasing digitals share of Business for
our different verticals.
● Overall responsibility of monthly/quarterly/annual revenue from set of Strategic
Clients
● Define and Execute strategy for retention and cross sell for every account
● Understand client known and unknown needs and partner with Delivery and
product team to address client needs
● As a trusted advisor drive adoption of existing use cases and evangelize new
use cases among Clients
● Engage with CMO, Head Digital marketing, Head Digital, Head Analytics, Head
–Innovation and other C level executives.
● Provide Client and market level insights for product innovation
● Lead presales for the region & given set of accounts
● Work closely with Clients towards Customer Advocacy for evangelizing Case
Study & PRs

Qualifications

● 5-7 years of experience, with strong demonstrated prior experience of helping
clients achieve success using enterprise solutions preferably digital marketing
platforms.
● Proven track record of upselling/cross selling
● Experience in working with and influencing customers at multiple levels up to
CXOs.
● Must have excellent communication skills.
● Willingness to travel, if required on short notice.
● BFSI experience is a plus
Read more
Job posted by
Shwetha Naik

Insurance Advisor

at Ditto by Finshots

Founded 2018  •  Product  •  20-100 employees  •  Raised funding
Insurance
Customer Service
Customer Support
Communication Skills
Customer Success
icon
Bengaluru (Bangalore)
icon
0 - 2 yrs
icon
₹4L - ₹5L / yr
1. You will be the face of Ditto interacting with our users. You will understand their requirements and recommend policies or features that are best suited for them. 
2. The medium for interaction with customers will be via Whatsapp/Chat.
3. You will be hand-holding our users in their insurance buying journey. Also, if you are not from an insurance background, we have a rigorous two-month training program to get you up to speed.
Read more
Job posted by
Kanika Chauhan

Customer success Manager(Azure cloud)

at Synergetic IT Services India Pvt Ltd

Windows Azure
Bid management
Customer Success
campaign
icon
Mumbai
icon
3 - 5 yrs
icon
₹3L - ₹9L / yr
 Assist with account development, bids and campaign strategy
 Perform detailed business discovery to set solution strategy and design
 Configure, prepare and demonstrate the specified solutions to a detailed level, matching to the client requirements
 Articulate the proposed solution and the benefits to the client at all levels including the third-party software and hardware elements where applicable
 Articulate the value proposition of Synergetics IT Services.
 Interface between Sales, delivery and transition team to ensure and meet customer expectations during the pre- and post project planning.
 Requirement Gathering, Business Analysis & Business Case preparation for Winning Proposition
 Interact with account management team and tailor the solution, delivery models as required
 Provide response to RFP, RFQ and unsolicited proposal for Global customer
 customer presentation on Synergetics IT Services and Solutions areas
 Prepare and verified Sow and Agreement after winning the opportunity
 Interact with multiple OEM’s/OESP’s to achieve Integrated solutions
 Establish Processes to deliver the engagement, including ensuring People Management, project kickoff, deliverable acceptance and reporting procedures, holding Conditions of Satisfaction
(COS) discussions with stakeholders, finalize project delivery plans
 Perform Engagement reviews at key project milestones to ensure quality of project deliverables  and customer satisfaction.
 Provide Leadership and deliver world class services including Professional Consulting Services
 Participate in service delivery engagements by acting as a hands-on technical expert.
 Deployment on Microsoft Azure
 Develop software solutions, collateral and templates for use by the sales and pre-sales teams

Qualifications:
 Azure or AWS based Cloud Architecture and migration skills and experience.
 Strong understanding across Cloud and infrastructure components (server, storage, network,
data, and applications) to deliver end to end Cloud Infrastructure architectures and designs.
Read more
Job posted by
Haina khan

HubSpot Onboarding Specialist

at Niswey

Founded 2011  •  Products & Services  •  20-100 employees  •  Bootstrapped
Hubspot
SaaS
Customer Success
Onboarding
icon
Remote only
icon
2 - 5 yrs
icon
₹6L - ₹8L / yr
Niswey is a rapidly growing company focused on leveraging the USD 120 billion martech industry. We have marketing services as well as products built largely around the HubSpot ecosystem. We are Asia's first HubSpot Elite partner, which makes us among the top 40 HubSpot partners globally. We have six products in the HubSpot marketplace and are building new ones this year. We are developing custom and complex integrations for HubSpot for our various clients around the world. 

We are adding HubSpot Onbaording Specialists to our team of HubSpot experts. Niswey is growing fast in the HubSpot ecosystem and requires people who are passionate about onboarding customers to SaaS products.

Role
  • Get trained on HubSpot across all the Hubs. Focus on hands-on learning and solving challenges within HubSpot. You will be fully supported with our inhouse HubSpot curriculum as well other training available for the platform.
  • Run the onboarding program for new clients as per the schedule decided upon
  • Support the clients with their queries and quick resolution of issues raised
  • Track all the communication and tasks using Hubspot
  • Deliver a great onboarding experience to the client's team, which will be measured through reviews and NPS
  • Spot opportunities to cross sell and upsell
  • Run onboarding projects profitably
  • Train new members on the team

Requirements
  • 2-5 years of experience in onboarding complex SaaS products
  • At least 1 year experience of working on HubSpot
  • Strong people skills
  • Strong verbal and written communication skills
  • Deep listening skills and patience
  • Ability to solve problems by taking support of the right experts on the team
  • Great at cross-functional team skills
  • Project management experience is a plus
Read more
Job posted by
Careers Niswey

Customer Success Manager

at BhaiFi Networks Private Limited

Founded 2017  •  Product  •  0-20 employees  •  Bootstrapped
Customer Success
SaaS
Customer Retention
Communication Skills
B2B Marketing
Customer Acquisition
icon
Gurugram, Delhi, Noida, Ghaziabad, Faridabad
icon
1 - 3 yrs
icon
₹3L - ₹5L / yr

BhaiFi is seeking a Female Customer Success Associate who will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The person will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.

Responsibilities and Duties

  • Provide world-class client support by working with clients to establish critical goals.
  • Take ownership of the customer’s operational needs and steward throughout the organization as required.
  • Analyze customer data to improve customer experience.
  • Hold product demonstrations for customers.
  • Responsible for customer onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Minimize customer churn.
  • Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty
  • Ensure CSATs and NPS scores are maintained Assisting Sales Team
  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Patient and active listener.
  • Passion for service.

Qualifications and Skills

  • High computer literacy and ability to learn new software.
  • Knowledge of Technology and Software Solutions.
  • Bachelor’s degree or equivalent education in Computer Engineering preferred.
  • Job experience of 6 months to 2 years would be preferred.
  • People from the Gurgaon location would be preferred.
Read more
Job posted by
Mansi Bhatt

Manager - Customer Success

at B2B Cloud Telephony Co

Agency job
via Unnati
Customer Success
Customer Retention
Onboarding
Growth Hacking
Sales strategy
Team Management
icon
Remote only
icon
5 - 7 yrs
icon
₹15L - ₹18L / yr
Are you looking to join a fast growing cloud telephony company where you could use your experience and leverage on the growth? Then, please read on.

Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
 
Currently operating in major cities, the startup is focused on increasing its reach in tier 2 and 3 cities and towns, which are largely untapped markets. They also have their operations set up across South Asia, Middle East, and Latin America. Led by a visionary founder, whose experience covers business, technology, sales, and operations, the team is built on trust, motivation, learning, and improvement.
 
As a Manager - Customer Success, you will be responsible for the overall functioning of the processes including onboarding, product adoption, retention and growth.
 
What you will do:
  • Leading the Customer Success function by training, engaging and developing your team
  • Managing the daily activities of Team Leads and below.
  • Working on new strategies to improve the overall customer experience, and minimise churn.
  • Coordinating with the marketing department to strategize ways to increase post-sales interactions with clients.
  • Interacting with the Sales team to work on inter-departmental challenges

 

What you need to have:

  • Any UG / PG
  • A customer-focused mindset, putting the customer experience first in every action you take
  • Exceptional account management and customer service skills backed up with excellent written and verbal communication skills
  • Has been in the leadership role of the similar profile from past 2-3 years
  • Experience working in a B2B SaaS organisation
  • Technically proficient
  • Excellent listening skills
  • Ability to effectively communicate at all levels of the organization.
  • Excellent problem-solving skills
  • Extremely process-oriented
  • Experience leading, coachng, and empowering your team to do their best work
Read more
Job posted by
Shubhasri Haveri
Customer Support
Customer Relationship Management (CRM)
Customer Service
Office administration
Customer Success
icon
Remote, Virginia Beach USA
icon
3 - 7 yrs
icon
₹50L - ₹65L / yr

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.


Customer Service Representative Requirements:

  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
Read more
Job posted by
Johnson Roland

Customer Success Manager

at Armada Intelligence Inc

Founded 2018  •  Product  •  20-100 employees  •  Raised funding
Customer Success
Analytics
Customer Retention
Customer Support
icon
Ahmedabad
icon
2 - 4 yrs
icon
₹3L - ₹5L / yr
YOU : * Have startup (all-hands-on-deck) attitude; prior experience in startup, tech startup preferred * Have at least a year of experience in the customer-facing role; customer success, account management, or customer support experience is a plus * Are excellent writer and communicator with strong presentation skills both via phone and email * Are able to learn new concepts and processes quickly * Are willing to relocate to Ahmedabad, Gujarat YOU PROBABLY HAVE: * Ability to proactively identify and solve any issues that could affect customer satisfaction or retention * Used analytics/CRM tools like Intercom, Mixpanel, Piwik * Strong analytical skills to capture insights on how the customer is interacting with the platform * Excellent English skills, both written and spoken * Knack of speaking and communicating with people YOU WILL: * Take ownership of customer accounts and manage their onboarding, success, and retention; assist with renewals processes when necessary * Provide support to new and existing Armada customers * Coach customers on new uses and best practices for Armada to drive adoption and retention * Provide timely and thoughtful responses to client questions and requests * Communicate with engineering and product teams to make the system efficient
Read more
Job posted by
Ankit Boraniya

Customer Support executive

at Leap beyond

Founded 2017  •  Services  •  0-20 employees  •  Bootstrapped
Customer Relationship Management (CRM)
Customer Support
Customer Success
English Proficiency
pipedrive
icon
Mumbai
icon
1 - 6 yrs
icon
₹2L - ₹6L / yr
Query Handling And Troubleshooting
  • Track & effectively address queries with timeliness and accuracy.
  • Answer incoming queries over phone and emails
Customer Relations
  • Resolve any customer complaints in a prompt and professional manner.
  • Collaborate to ensure customer satisfaction.
CRM Software
  • Should be able to work, manage & maintain the CRM software.
  • Coordinate with internal managers for updating data
  • Maintain complete and accurate customer correspondence data.
Read more
Job posted by
Ayesha Goyal

Telugu Speaking Community Manager

at Bitmesh

Founded 2018  •  Products & Services  •  20-100 employees  •  Bootstrapped
Customer Success
English Proficiency
telugu
icon
Ahmedabad, Chennai
icon
0 - 3 yrs
icon
₹1L - ₹2L / yr
We are looking for a Telugu speaker to serve our Telugu speaking users. Bitmesh.com is an online cryptocurrency asset exchange platform which allows people to buy and sell bitcoin cash, bitcoin and other mainstream crypto assets through OTC and spot exchange, also people can take a loan using crypto asset as collateral. Responsibilities involve the following: 1. Interact with our Telugu speaking users to solve their problems using our products. 2. Grow and manage local online and offline Bitmesh communities. Moderate the local Bitmesh forums, social platform and chat groups(such as twitter, facebook and most popular local social networking apps) and interact with the community to increase positive engagement. 3. Explore new community friendly platforms to facilitate the expansion of Bitmesh local user base and influence. Assist in organising online and offline events and meet-ups 4. Assist with Bitmesh Angels recruitment and bonding. 5. Help with translations and proofread content Share market feedback and user suggestions with relevant functional teams in HQ. 6.Stay informed on trends in local market and digital technology Requirement: Business level fluency in English and native level fluency in Telugu Outgoing Personal Characteristics Proven community management experience with strong leadership and emotional intelligence. Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter) Good understanding of cryptocurrency related terminologies and trends and have a liking for crypto cultures. Be able to work flexibly and stretched hours to interact with the crypto community as frequently as possible.
Read more
Job posted by
Wang Fuqiang
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
Get to hear about interesting companies hiring right now
iconFollow Cutshort
Want to apply to this role at Uffizio India Software Consultants Pvt. Ltd?
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Learn more
Get to hear about interesting companies hiring right now
iconFollow Cutshort