Position Overview:
Customer success managers supports your customers as they transition from sales prospects to active users of your products.
Theyre focused on customer loyalty and building close long-term client relationships, and often
stay with the same customers as long as they continue to work with your business.
Designation: Customer Success Manager
Reporting to: Director
Roles and Responsibilities
• Customer Success Manager will proactively reach out to customers to understand the
requirements, and resolve issues.
• Proactively reach out to the newly onboarded customers to understand their needs.
• Develop and manage client portfolios.
• Follow-ups with unresponsive customers to help activation/retention of customers.
• Minimize customer churn.
• Sustain business growth and profitability by maximizing value.
• Mediate between clients and the organization
• Strictly adhere to the Activation & Retention SOP.
• Handling existing customers & providing post-sales support.
• Taking care of customer onboarding & service activation.
• Improve onboarding processes.
• Providing training on software to customers.
• Maintaining a healthy relationship with customers.
• Resolving customer complaints quickly and efficiently.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
Qualifications:
• Prior experience as a Customer Success Manager with IT Services domain
• Good Communication, Analytical Skills
• Excellent Customer Handling.
• Ability to handle team.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Title: Customer Support Executive
Job Details
- Job Type: Full-time (Work from Office)
- Location: Ghitorni, New Delhi
- Salary: Competitive, based on experience
- Working Days: 5.5 Days (with rotational weekly offs)
Role Overview
The Customer Support Executive will be responsible for managing customer queries, providing solutions, and ensuring a seamless customer experience across multiple channels (phone, email, chat, etc.). The ideal candidate should have excellent communication skills, patience, and the ability to handle pressure while maintaining professionalism.
Key Responsibilities
- Handle customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints by identifying issues and providing effective solutions.
- Maintain records of customer interactions and update internal databases.
- Escalate complex issues to the appropriate department for resolution.
- Provide accurate information about products, services, and policies.
- Ensure customer satisfaction and build long-term customer relationships.
- Meet performance targets including response time, resolution rate, and customer satisfaction scores.
Required Skills & Qualifications
- Bachelor’s degree or equivalent (preferred but not mandatory).
- Proven experience as a Customer Support Executive or in a similar role.
- Strong verbal and written communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Problem-solving attitude and customer-centric approach.
- Proficiency in MS Office and familiarity with CRM systems is a plus.
- Make outbound calls to customers/prospects.
- Explain products or services and answer queries.
- Generate leads or close sales over the phone.
- Maintain customer records and update CRM.
- Follow up on leads and ensure customer satisfaction.
- Achieve daily/weekly/monthly targets.
Laravel
PHP
CodeIgniterMust know MySQL & PostgreSQL
- Good Knowledge of HTML, PHP Frameworks (like CI, Laravel, YII), Core PHP, JavaScript and CSS coding.
- Knowledge of Bitbucket/GitHub.
- Strong hands-on Bootstrap.
- Knowledge of databases and database concepts.
- Strong knowledge of Laravel/ CodeIgniter and its extensive feature set.
- Working Knowledge of e-commerce frameworks like OpenCart, WordPress, cs-cart, and Magento.
- Working knowledge of API for Mobile Applications
- Experience in Cache, and search plugins in terms of optimization
- Developing plug-ins/add-ons in PHP for various CMS solutions.
Job description:
- We are looking for a young and dynamic QA Intern to join our QA team and help plan testing efforts, execute test scripts, and help with installation testing, software, and web testing.
Your Roles and Responsibilities:
- Basic troubleshooting and analytical skills
- Good verbal and written communication skills (Documentation Skills)
- Attention to detail is important
- Must be proficient with computers
- Basic knowledge of software is required
- The ability to test software and question features or behavior is desirable.
You should have:
- BTech/B.E or relevant degree in Computer Science
Java
Python- Ability to attract and hire top-notch Engineering talent for the organisation.
- Be responsible for the group's technical strategy and roadmap - creating success metrics in close collaboration with other groups across the organisation in executing initiatives in an agile way.
- Brings a strong perspective that drives change and motivates engineers to develop simple solutions to complex problems.
- Help implement effective engineering processes and champion their adoption.
- Has the technical capacity and capability to partner with tech leads and architects in problem solving.
- Mentor the professional development of each direct report through personal and performance management.
- Give engineers the tools, confidence, and motivation to make decisions independently that lead to their recognition.
- Effective at influencing a culture of engineering craftsmanship and excellence.
- Initiate cross-functional (Product, Business, Operations) collaborations with development teams throughout Razorpay and gather feedback and requirements.
- Seek diverse perspectives to drive bottom-up innovation and create buy-in from all technical stakeholders.
- Ensure the team fully understands the goals and objectives of Razorpay as a company and how their work fits into 'the bigger picture.
Mandatory Qualifications:
- Total of 8+ years' experience.
- Experience level of 5+ years of experience in very large-scale applications and 3+ years' experience in people management.
- Strong problem solving skills, data structures and algorithms.
- Experience with distributed systems handling large amounts of data.
- Excellent coding skills in one of the languages PHP/Python/C++/Java.
- Very good understanding of Web Technologies.
- Very good understanding of any RDBMS and/or messaging.
C#
.NET
AngularJS (1.x)
Angular (2+)- 3+ yrs of Hands-on experience in .NET technologies
- Experience in Javascript, JQuery, SQL Server, OOAD, SOLID Principles, Design Patterns, UML Models, Typescript, ES6+, HTML, SCSS, Angular or experience with AngularJS, Vue, Aurelia, React
- Experience with client-side Stores, Routing, Promises/Observables, Cross-Browser Compatibility
- Experience with design frameworks like Material or Bootstrap
- Experience in the building of software architecture and design artifacts
- Experience in code management/repositories (GIT, Azure DevOps, etc)
- Experience deploying products leveraging Continuous Integration (CI) and Continuous Delivery (CD) pipelines
- Experience designing, developing and maintaining a customer-facing, cloud-based, production software system using AWS and/or Microsoft Azure
Flutter
Android Development
iOS App DevelopmentWe are hiring a Flutter developer to engineer applications that will run across Android, iOS, and the web. We are looking for someone passionate about performance, reliability, and design with the experience and credentials to back up that passion. Someone who can take ownership of applications, solve technical challenges and take pride in their solutions and code.
The ideal candidate will have experience building native applications, JavaScript knowledge, and a portfolio of applications already published either in the app store or self-hosted.
You’ll be a key member of the team tasked with contributing to a number of high-value projects within Marj Technologies.
Qualifications
-
Have two or more iOS/Android apps developed with Flutter. Either deployed on the AppStore/Google Play or available on Github.
-
Over one year of experience with developing Flutter applications for mobile and web.
-
Experience with third-party libraries and APIs.
-
Understanding of the Agile development life-cycle.
-
Experience with automated testing and building.
-
Experience with Git and Github.
-
Proven experience in writing readable code, creating extensive documentation for
existing code and refactoring previously written code.
-
Well-versed with Flutter Null Safety and Bloc architecture.
-
Good communication & Problem-solving skills.
JavascriptNotice Period- Immediate Joiners are preferred or max 1 month only
Location - Gurgram /Bangalore/Chennai
Responsibilities:
The role ensures the successful delivery of contracted services to the customer together with local consultants. You will:
· Act as an interface between local consulting teams & RIB R&D to ensure implementation customer needs are met
· Ensure successful system deployments and deliver standard configurations in collaboration with RIB
· Scoping of System integration and proposal design in collaboration with RIB
· Facilitate customer data migration
· Configure MTWO deployment to customer needs with following means :
o Workflow configuration with JavaScript and SQL
o Dashboard/Control Tower 4.0 configuration
o Forms (Regional standard forms, client data entry forms with Java)
o Reports (Regional standard reports, 4.0 business/management reports, client reports with Java)
o Prepare and execute end-user training & manuals
**Apply technical knowledge and customer insights to create a roadmap for the deployment of MTWO to meet business and IT needs, ensuring technical viability of the project and successful deployments
**Maintain and advance deep technical skills and knowledge, keeping up to date with market trends and competitive insights, and share within the Practice
**Assess the customers' knowledge of MTWO and overall cloud readiness to support them through a structured learning plan and ensure its delivery through the consulting team.
**Create, maintain and take-up of template documents, IT & system architecture, and standards
**Handover of repeatable processes to local consulting teams
**Advocate technology and business enablement to advise the best-practice methods in how to utilize MTWO to drive competitive advantage.
Qualifications:
*Highly motivated and results-oriented
*Solid problem-solving skills required.
*Excellent verbal and written communication skills as well as strong business acumen.
*Experience migrating or transforming legacy customer solution to the cloud
*Demonstrated ability to adapt to new technologies and learn quickly
*Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, IT management and conferences)
*Experience conducting proofs of concept of new technology, and providing thought leadership at the highest levels
*Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
*Ability to evaluate requirements and technical specifications for solution design fit
*Address technical specification (e.g. via user stories)
*Knowledge of ticket systems and agile working practices
*Strong analytical and critical thinking skills
*Contribute to knowledge sharing within a community (e.g. team, practice, or project).
*Experience and desire to work in a cloud technology consulting environment.
*Preferably previous experience in solution rollout as well as user training & onboarding.
Required Technical Skills:
**5+ yrs at consultant Level and 8 yrs plus at lead level
**Java
**Javascript
**SQL
**Dashboard configuration
Android DevelopmentJavaJob location: Indore, M.P (as per current situation we can have discussion for it)
Experience Required: (3 months to 3 year max)
1) Working on android mobile app with both design and development on Android java (Android studio)
2). Api parsing , firebase , social integration, google map etc.
***Immediate Joiners will be preferred***
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Full Stack Developer - Averlon