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Uffizio India Software Consultants Pvt Ltd's logo

Customer Success Manager

Tushar Bhagat's profile picture
Posted by Tushar Bhagat
5 - 9 yrs
₹8L - ₹14L / yr
Valsad, Mumbai
Skills
Customer Success

Position Overview:

Customer success managers supports your customers as they transition from sales prospects to active users of your products.

Theyre focused on customer loyalty and building close long-term client relationships, and often

stay with the same customers as long as they continue to work with your business.


Designation: Customer Success Manager


Reporting to: Director


Roles and Responsibilities


• Customer Success Manager will proactively reach out to customers to understand the

requirements, and resolve issues.

• Proactively reach out to the newly onboarded customers to understand their needs.

• Develop and manage client portfolios.

• Follow-ups with unresponsive customers to help activation/retention of customers.

• Minimize customer churn.

• Sustain business growth and profitability by maximizing value.

• Mediate between clients and the organization

• Strictly adhere to the Activation & Retention SOP.

• Handling existing customers & providing post-sales support.

• Taking care of customer onboarding & service activation.

• Improve onboarding processes.

• Providing training on software to customers.

• Maintaining a healthy relationship with customers.

• Resolving customer complaints quickly and efficiently.

• Analyze customer data to improve customer experience.

• Hold product demonstrations for customers.


Qualifications:

• Prior experience as a Customer Success Manager with IT Services domain

• Good Communication, Analytical Skills

• Excellent Customer Handling.

• Ability to handle team.

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About Uffizio India Software Consultants Pvt Ltd

Founded :
2000
Type :
Product
Size :
100-500
Stage :
Profitable

About

Uffizio revolutionizes fleet management with innovative GPS tracking solutions and IoT products, including Trakzee, TaskEye, SmartBus, and more, for businesses worldwide.
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Connect with the team

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Tushar Bhagat

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