Customer Success Manager

Technical Expertise

• Advanced proficiency in Python
• Expertise in Deep Learning Frameworks: PyTorch and TensorFlow
• Experience with Computer Vision Models:
• YOLO (Object Detection)
• UNet, Mask R-CNN (Segmentation)
• Deep SORT (Object Tracking)

Real-Time & Deployment Skills

• Real-time video analytics and inference optimization
• Model pipeline development using:
• Docker
• Git
• MLflow or similar tools
• Image processing proficiency: OpenCV, NumPy
• Deployment experience on Linux-based GPU systems and edge devices (Jetson Nano, Google Coral, etc.)

Professional Background

• Minimum 4+ years of experience in AI/ML, with a strong focus on Computer Vision and System-Level Design
• Educational qualification: B.E./B.Tech/M.Tech in Computer Science, Electrical Engineering, or a related field
• Strong project portfolio or experience in production-level deployments

1. Establish a strong rapport with potential clients via all communication channels, including phone, email, and LinkedIn, to set up meetings for the Demo Engineers and Account Executives. This involves engaging in meaningful conversations, understanding their needs, and building a relationship of trust and credibility.
2. Craft and lead outbound campaigns for potential markets, utilizing various channels such as email, social media, and other relevant platforms. These campaigns should focus on educating prospects about Clickpost's value proposition, highlighting the benefits and unique features of the product or service.
3. In order to excel in this role, having a minimum of 2+ years of experience in sales roles would be beneficial. If this experience is specifically in the SaaS, logistics, or eCommerce industry, it would be considered a bonus. This background would provide valuable insights into the target market and an understanding of the challenges and opportunities within these industries.

Network Engineer duties and responsibilities

·       Design and deploy of LANs, WANs, and wireless networks, including servers, routers, firewalls, load balancers, switches, and other hardware

·       Configure, tests, and maintains LAN/WAN equipment and related services

·       Identifies, diagnoses, and resolves network problems

·       Architecting, creating, managing and maintaining Network, Server and PC health for clients (as defined by SLA)

·       Managing existing and deploying new system configurations, including Windows Server, Virtualization Systems, and Desktops (Windows and MAC)

·       Provide Tier 2 and 3 support for internal and external customers

·       Provide formal corporate communications on directional changes or changes that will impact existing services

·       Select and implement security tools, policies, and procedures in conjunction with the company’s security team

·       Monitor and maintain all levels of network security internally and externally

·       Create and maintain comprehensive documentation for all implemented networks

Network Engineer requirements and qualifications

·       Previous working experience as a Network Engineer for (2) year(s)

·       BE/ BCA, MCA, B.SC -IT/CS

·       Cisco certifications, CCNA, CCNP or CCIE/ MSCIT

·       In depth knowledge of IP Schema

·       Hands on experience with equipment from Cisco / UTM / Fortigate / Juniper/ Active Directory/ mailig

·       Excellent organizational and time management skills

·       Analytical, data driven problem solver

BhaiFi is seeking a Female Customer Success Associate who will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The person will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.

Responsibilities and Duties

• Provide world-class client support by working with clients to establish critical goals.
• Take ownership of the customer’s operational needs and steward throughout the organization as required.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Responsible for customer onboarding processes.
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty
• Ensure CSATs and NPS scores are maintained Assisting Sales Team
• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Patient and active listener.
• Passion for service.

Qualifications and Skills

• High computer literacy and ability to learn new software.
• Knowledge of Technology and Software Solutions.
• Bachelor’s degree or equivalent education in Computer Engineering preferred.
• Job experience of 6 months to 2 years would be preferred.
• People from the Gurgaon location would be preferred.

• Work with product managers to understand product requirements and make them live.
• Ownership of end to end development

• Startup mindset of getting things done and focussing on business goals
• Proven problem solving skills
• 3+ years Hands on experience in designing and developing applications using server side technology (Java, Spring Boot / Node.js, Express)
• Excellent knowledge of Relational Databases, SQL and ORM technologies
• Good knowledge of design patterns
• Proficiency in REST architecture
• Experience with test-driven development
• Experience with Git/CI/CD/Gradle/Maven
• Inclination towards writing quality and performant code

• Experience in Agile development
• Performance tuning, testing, refactoring and automation
• Experience working with AWS Cloud and Devops technologies (terraform , cloudformation, ansible)
• Experience running a production environment
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Desired Candidate Profile