Customer Relationship Associate

Key Responsibilities:-

• Design, build, and enhance Salesforce applications using Apex, Lightning Web Components (LWC), Visualforce, and SOQL.
• Implement integrations with external systems using REST APIs and event-driven messaging (e.g., Kafka).
• Collaborate with architects and business analysts to translate requirements into scalable, maintainable solutions.
• Establish and follow engineering best practices, including source control (Git), code reviews, branching strategies, CI/CD pipelines, automated testing, and environment management.
• Establish and maintain Azure DevOps-based workflows (repos, pipelines, automated testing) for Salesforce engineering.
• Ensure solutions follow Salesforce security, data modeling, and performance guidelines.
• Participate in Agile ceremonies, providing technical expertise and leadership within sprints and releases.
• Optimize workflows, automations, and data processes across Sales Cloud, Service Cloud, and custom Salesforce apps.
• Provide technical mentoring and knowledge sharing when required.
• Support production environments, troubleshoot issues, and drive root-cause analysis for long-term reliability.
• Stay current on Salesforce platform updates, releases, and new features, recommending adoption where beneficial.

Required Qualifications:-

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
• 6+ years of Salesforce development experience with strong knowledge of Apex, Lightning Web Components, and Salesforce APIs.
• Proven experience with Salesforce core clouds (Sales Cloud, Service Cloud, or equivalent).
• Strong hands-on experience with API integrations (REST/SOAP) and event-driven architectures (Kafka, Pub/Sub).
• Solid understanding of engineering practices: Git-based source control (Salesforce DX/metadata), branching strategies, CI/CD, automated testing, and deployment management.
• Familiarity with Azure DevOps repositories and pipelines.
• Strong knowledge of Salesforce data modeling, security, and sharing rules.
• Excellent problem-solving skills and ability to collaborate across teams.

Preferred Qualifications:-

• Salesforce Platform Developer II certification (or equivalent advanced credentials).
• Experience with Health Cloud, Financial Services Cloud, or other industry-specific Salesforce products.
• Experience implementing logging, monitoring, and observability within Salesforce and integrated systems.
• Background in Agile/Scrum delivery with strong collaboration skills.
• Prior experience establishing or enforcing engineering standards across Salesforce teams.

• Conduct market research to identify selling possibilities and evaluate customer needs.
• Actively seek out new sales opportunities through cold calling, networking, and other possible sources.
• Set up meetings with potential clients and convert them to closures.
• Making Outbound Calls, generating new opportunities & nurturing the opportunities generated
• Follow up on leads and conduct research to identify potential prospects.
• Negotiate/close deals and handle complaints or objections.
• Work with the teams (External/Internal) to develop and grow the sales pipeline to consistently meet desired goals.
• Data-driven analysis with strong attention to detail and ability to execute within a matrix team structure.
• Sharing quotations to customers through email on real-time basis
• Communicating with customers on over phone & over email.
• Build strong relationships with clients to increase sales and customer satisfaction.
• Meet or exceed Monthly / Quarterly / Yearly sales targets by closing deals and negotiating contracts.
• Provide excellent customer service by responding to customer inquiries and resolving issues in a timely manner with collaboration of support team. Prepare and present proposals and demonstrations to clients.
• Prepare and submit sales reports and forecasts to management.

Company Description

UpSolve Solutions is a company specializing in Video and Text Analytics to drive business decisions. We aim to solve business problems that are taking more time and resources than expected, and turn them into opportunities for growth and improvement. We are located in Pune and offer innovative solutions to help businesses succeed.

Role Description

This is a full-time on-site role for a QlikView Developer. As a QlikView Developer, you will be responsible for developing data models, creating dashboards, and utilizing your analytical skills. You will also work with data warehousing and ETL (Extract Transform Load) processes to ensure effective data management. You will be an integral part of our team in Pune.

Qualifications

• Data Modeling and Dashboard development skills
• Strong analytical skills
• Experience in data warehousing and ETL processes
• Proficiency in QlikView development
• Good understanding of business requirements and data analysis
• Excellent problem-solving and communication skills
• Experience in the software industry is a plus
• Bachelor's degree in Computer Science, Information Technology, or related field

• Interacting via various channels, such as live chat, emails, social media and direct calls
• Modifying sales pitches in response to customer demand
• Acquiring and retaining contact information databases
• Put forward suggestions in accordance with the requirements of the consumer
• Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action

Have you streamed a program on Disney+, watched your favorite binge-worthy series on Peacock or cheered your favorite team on during the World Cup from one of the 20 top streaming platforms around the globe? If the answer is yes, you’ve already benefitted from Conviva technology, helping the world’s leading streaming publishers deliver exceptional streaming experiences and grow their businesses. 

Conviva is the only global streaming analytics platform for big data that collects, standardizes, and puts trillions of cross-screen, streaming data points in context, in real time. The Conviva platform provides comprehensive, continuous, census-level measurement through real-time, server side sessionization at unprecedented scale. If this sounds important, it is! We measure a global footprint of more than 500 million unique viewers in 180 countries watching 220 billion streams per year across 3 billion applications streaming on devices. With Conviva, customers get a unique level of actionability and scale from continuous streaming measurement insights and benchmarking across every stream, every screen, every second.

What you get to do in this role:

Work on extremely high scale RUST web services or backend systems.

Design and develop solutions for highly scalable web and backend systems.

Proactively identify and solve performance issues.

Maintain a high bar on code quality and unit testing.

What you bring to the role:

5+ years of hands-on software development experience.

At least 2+ years of RUST development experience.

Knowledge of cargo packages for kafka, redis etc.

Strong CS fundamentals, including system design, data structures and algorithms.

Expertise in backend and web services development.

Good analytical and troubleshooting skills.

What will help you stand out:

Experience working with large scale web services and applications.

Exposure to Golang, Scala or Java

Exposure to Big data systems like Kafka, Spark, Hadoop etc.

Underpinning the Conviva platform is a rich history of innovation. More than 60 patents represent award-winning technologies and standards, including first-of-its kind-innovations like time-state analytics and AI-automated data modeling, that surfaces actionable insights. By understanding real-world human experiences and having the ability to act within seconds of observation, our customers can solve business-critical issues and focus on growing their business ahead of the competition. Examples of the brands Conviva has helped fuel streaming growth for include: DAZN, Disney+, HBO, Hulu, NBCUniversal, Paramount+, Peacock, Sky, Sling TV, Univision and Warner Bros Discovery.  

Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets! 

Website:

We were founded by graduates from IIM-Calcutta, IIT Kharagpur, with past experience working with the Boston Consulting Group, Operations & Product Management domain and folks with 3x start-up experience. We are well funded and are backed by the

• Orchestrating digital content strategies across all online platforms
• Driving traffic and engagement that translates to sales and brand promotion
• Managing a content marketing budget
• Measuring the results of marketing activity to inform future marketing campaigns
• Managing a team of writers, illustrators and data analysts
• Implementing SEO best practices
• Knowing which platform different kinds of content are best suited to
• Designing and implementing creative marketing strategies to disseminate content

• 4+yrs of experience with Email Marketing tools such as Mailchimp, SendinBlue, Sendgrid etc.
• Experience with online community building
• Data-driven and highly analytical
• Proficiency with Google & social media Analytics
• Time management skills
• Experience in working with Start-ups
• Excellent written and verbal communication

3 best things about the job -

• A great opportunity to learn and develop yourself, immense career growth
• Be part of the most entertaining core team you will find
• Flexibility and complete ownership of your work

We are looking for a Tech with a proficiency in backend technologies to design, develop a new state-of-the-art, paradigm changing product in software development. Responsibilities include evaluating technologies, developing proof-of concept prototypes, designing, and developing complete end-to-end products.

What would you be doing?

• should be able to mentor, guide, and train other engineers.
• should also be able to work with different stakeholders such as business owners, leadership, and customers.
• able to evaluate the business requirements, performance constraints, trade-offs and system limitations when developing software.
• should be well versed with new technologies and software development practices and be able to judge the trade-offs to make well thought out decisions, design choices and build the system for extensibility and robustness.
• The Django developer will be part of the core engineering team, entrusted with the complete architecture, design and development of the product.
• Work on a great product which empowers next generation entrepreneurs from its early phase

What makes you a suitable candidate?

• 1+ years of experience in designing and developing large scale, complex software applications
• Strong analytical, problem solving and design skills
• Strong knowledge of data structure, algorithms, and coding
• Proven experience in any high-level programming languages like Python, Django, DRF, Elasticsearch etc
• Knowledge of MVC architecture and hands-on experience with Spring, Spring security, Spring boot, and Hibernate framework
• Proven experience in database technologies (SQL, NoSQL, MongoDB).
• Working knowledge of developing Restful Micro services, ORM technologies etc
• Experience in container-based deployments
• Working experience in Amazon DynamoDB, Docker, AWS-Lambda
• Experience with Messaging technologies like Kakfa, RabbitMQ, redis etc
• Ability to multitask
• Good communication, organizational and leadership skills

1) Core PHP: Yes/No(Mandatory)

2) JavaScript and JQuery: Yes/No(Mandatory)

3) Ajax: Yes/No

4) Curl: Yes/No

Github will be an added advantage

MYSQL: 

Stored Procedures: Yes/No

Indexes: Added advantage

Triggers: Added advantage