Customer Relationship Associate

Job Summary:

We are seeking a highly skilled and proactive DevOps Engineer with 4+ years of experience to join our dynamic team. This role requires strong technical expertise across cloud infrastructure, CI/CD pipelines, container orchestration, and infrastructure as code (IaC). The ideal candidate should also have direct client-facing experience and a proactive approach to managing both internal and external stakeholders.

Key Responsibilities:

• Collaborate with cross-functional teams and external clients to understand infrastructure requirements and implement DevOps best practices.
• Design, build, and maintain scalable cloud infrastructure on AWS (EC2, S3, RDS, ECS, etc.).
• Develop and manage infrastructure using Terraform or CloudFormation.
• Manage and orchestrate containers using Docker and Kubernetes (EKS).
• Implement and maintain CI/CD pipelines using Jenkins or GitHub Actions.
• Write robust automation scripts using Python and Shell scripting.
• Monitor system performance and availability, and ensure high uptime and reliability.
• Execute and optimize SQLqueries for MSSQL and PostgresQL databases.
• Maintain clear documentation and provide technical support to stakeholders and clients.

Required Skills:

• Minimum 4+ years of experience in a DevOps or related role.
• Proven experience in client-facing engagements and communication.
• Strong knowledge of AWS services – EC2, S3, RDS, ECS, etc.
• Proficiency in Infrastructure as Code using Terraform or CloudFormation.
• Hands-on experience with Docker and Kubernetes (EKS).
• Strong experience in setting up and maintaining CI/CD pipelines with Jenkins or GitHub.
• Solid understanding of SQL and working experience with MSSQL and PostgreSQL.
• Proficient in Python and Shell scripting.

Preferred Qualifications:

• AWS Certifications (e.g., AWS Certified DevOps Engineer) are a plus.
• Experience working in Agile/Scrum environments.
• Strong problem-solving and analytical skills.

Requirements:

• Experience building and deploying high-scale production mobile apps in Flutter.
• Resource should have experience in both Flutter and ios development.
• Translating UI/UX designs into code.
• Firebase.
• Advanced debugging/testing/optimization skills.
• Knowledge of Location Services, Maps, and other common Android/IOS libraries.
• Analyze and maintain existing software applications.
• Design highly scalable, testable code.
• Discover and fix programming bugs.

What you'll do :

• Work closely with product managers and engineers to design, implement, test, and continually improve scalable frontend and backend services.
• Develop products using agile methods and tools.
• Develop commercial-grade software that is user-friendly and suitable for a global audience.
• Plan, create, and execute (manual and automated) tests.
• Be involved and participate in the overall application lifecycle.
• Building reusable code and libraries for future use.
• Staying up to date with current technologies and providing insights on cutting-edge software approaches, architectures, and vendors.
• Ensure that non-functional requirements such as security, performance, maintainability, scalability, usability, and reliability are considered when architecting solutions.
• 
  

Skills you bring to the table:

• 3+ years of relevant experience. 
• Fluency in any one of JavaScript, TypeScript, or Python.
• Should have built large scalable enterprise applications from scratch.
• Strong experience in architectural patterns, High-level designs.
• Experience in NoSQL and SQL DBs.
• Have a knack for launching and iterating on products quickly with quality and efficiency.
• Strong problem-solving skills.
• Willingness to learn and ability to flourish in a dynamic, high-growth, entrepreneurial environment.
• Hands-on, self-starter, capable of working independently.
• True love for technology and what you do.
• Maniacal attention to detail.

• Budget: Management of budget for Hardware Asset Management tools, services and staffing (permanent and temporary)
• Talent management: Permanent, contract, temporary and graduate trainees
• Matrix management: Management of staff with Hardware Asset Management responsibility in other business units
• Lead third-party Hardware Asset Management resources: Supervisory responsibility for third-party resources supporting Hardware Asset Management activity
• Financial: Oversight of spending on technology asset support, which includes hardware, software, cloud services, support, maintenance and hardware disposal
• Environment: Endpoints and edge devices, software and service asset vendors, on-premises data center assets, and cloud services
• Other: Liability management and remediation tracking

The IT asset manager will:

• Ensure that appropriate resources (people, tools, services) and processes are in place to gather and analyze data relating to technology asset life cycles and related processes.
• Promote and advocate the value of Hardware Asset Management to various leaders. This includes developing and promoting effective Hardware Asset Management strategies, policy, approaches and practices across the full range of digital technology assets used within the organization.
• Identify and report on breaches of Hardware Asset Management policy, and track remedial action.
• Report on (or develop reporting on) remediation of digital technology asset-related risks and progress of optimization activity.
• Ensure accurate and timely reporting, and that data completeness and quality issues are quickly identified and escalated to the responsible data or process owners.
• Gather data on and provide analysis of all activities that have an impact on the value, cost and risk of digital technology asset life cycles.
• Provide finance with the data to support the analysis of digital technology asset project and maintenance budgets and business cases.
• Assign responsibilities for sub disciplines, such as IT asset disposition (ITAD).
• Ensure that Hardware Asset Management -related tools and services are properly evaluated, selected, implemented, configured and maintained, with appropriate integration with other sources of organizational data.
• Provide access to technology asset data in support of essential activities required to support the effective running of the business.
• Manage the everyday functions of the core Hardware Asset Management team. This includes staffing, budgeting and other relevant management functions required to hold all IT and business stakeholders accountable for optimizing the cost, risk and benefit of digital technology assets throughout their life cycle.
• Managing the deployment and collection of devices and other hardware assets to the associates or offices.

The IT asset manager acts in a leadership role and must demonstrate the following leadership attributes:

• Strategic thinking — An understanding of strategic business objectives and the ability to develop a vision and strategy for Hardware Asset Management and execute it effectively in order to drive results toward those objectives
• Interpersonal skills — Proven ability to collaborate, build relationships and influence individuals at all levels in a matrix management environment (as well as external vendors and service providers) to ensure that segregation and overlapping roles are identified and coordinated
• Strategic relationship management — Includes working with vendors during compliance audits
• Strategic vision — Ability to sense emerging needs and drive change as Hardware Asset Management develops and matures to meet organizational and technology challenges

The Hardware asset manager must have the following skills:

• Strong communication skills with a proven ability to understand key business and technical concepts, and then effectively communicate these concepts with technical staff, business stakeholders and senior management
• Strong organizational skills, the ability to perform under pressure and to manage multiple priorities with competing demands for resources
• Strong analytical, data processing and problem-solving skills
• Proficiency in process formulation and improvement
• Ability to read and interrupt contracts to properly manage digital technology, which includes license and maintenance agreements
• Ability to manage the deployment and collection of devices and other hardware assets to the associates or offices in a large scale. Demonstrable experience of managing assets in hundreds of thousands will be required.

The Hardware asset manager must have in-depth knowledge and experience of the following:

• Technology asset life cycle (whether digital technology, information, financial or physical assets), best practice governance, tools and services
• Policy, process, and procedure development and implementation
• Technology contracts and their likely cost implications through the technology asset life cycle
• Engagement with sourcing, procurement and vendor management legal, tax and accountancy advisors for additional information
• Data processing, analysis and quality management tools
• Ability to manage effective deployment, collection and disposition of assets and managing the devices through its lifecycle

Additionally, an understanding of IT business continuity, cybersecurity, and integrated risk management and optimization methodologies is highly desirable, along with knowledge of IT management.

The following experience is considered essential:

• A management role, including engagement with sourcing, procurement and vendor management, business stakeholders and frontline operational IT staff
• Prior Hardware Asset Management roles (hardware or software) or demonstrable experience of working with IT asset management professionals to deliver Hardware Asset Management capability and improved business outcomes
• Atleast 16 years of experience with IT, enterprise asset management or information management
• Demonstrated leadership experience building cross-organizational consensus with exposure to technology providers and/or business clients
• Demonstrated experience in liaising with middle and senior management
• Experience with building business requirements for digital technology tools and services, developing business cases, and selecting solutions using RFP documentation and processes
• Experience leading system or tool implementations, with responsibility for verifying capabilities, outputs, dependencies and implementation scope
• Experience managing deployment, collection and disposition of assets in a large scale with globally distributed workforce.

The following experience is considered desirable, but not mandatory:

• 13+ years of experience working in the working in a large IT/ITeS organization
• 13+ years of experience in managing external IT service providers handling digital technology assets
• Experience with ServiceNow platform

This is a sensitive role dealing with commercial risks and significant costs. The organization must have a high level of confidence in the integrity and track record of the individual appointed to this role.

The following certifications are considered desirable, but not mandatory:

• ITIL v3 Foundation certification
• Certified IT Asset Manager
• COBIT 5 Foundation

• An undergraduate or postgraduate degree in finance, IT, engineering, business management or a related field
• Tertiary qualifications in financial accounting, project management or data analysis, or a legal or paralegal qualification that includes contract, copyright or intellectual property law are preferred

JD :

1yrs of B2B sales & Enterprise sales experience.

Lead generation/prospecting, client engagement, product-Demo.

Negotiation and closing deals, sales reporting.

Managing client relationships.

Strong understanding of selling SaaS technologies.

Strong verbal & written communication.

Demonstrated ability to develop new business opportunities.

Quantum Corp. leads the world in helping users collaboratively solve some of the world's hardest computer challenges. Whether its wrangling Petabytes of data for cutting edge movie production, managing global content production workflows, exploring new sources of energy, or managing oceans of content and blending collaborative high-speed workflows with cutting-edge object storage, Quantum has the tools and technology to help you engineer the solution that works now - and preserves your work for decades to come. You are applying to an exceptional team that contributes to enhancing our position as a proven global expert in data management.

Job Summary and Duties:

This position will highlight new product development, as well as feature development and bug fixing of existing products serving the expanding big data, NAS, virtualization, replication, and file systems market. This position is required to be well rounded in operating system including all flavors of Linux, Windows, and MacOS. Building specialized core (user space and kernel space) software is the main function of this role.

Specific duties include but are not limited to:

• Development and maintenance of new Primary Storage products.

• Investigating and resolving issues in existing products related application workflows, cross-platform interactions, and new operating systems.

• Triage and disposition incoming issues from support cases, customer interactions, and new feature requests.

Job Requirements:

• Minimum 8 years of combined education and experience including 5 years of C/C++ programming.

• Expertise with SMB/NFS networking protocol stacks (Samba).

• Filesystem VFS layer expertise (Samba VFS modules).

• Experience with Python and Linux shell programming.

• Experience with SAN and Ethernet networking technologies.

• Ability to work in a team environment.

• Strong communication skills.

Desired Skills:

• Knowledge of kernel internals including any of the following: Linux and Mac OS X.

• Interfaces with special purpose file system APIs and web services required.

• Knowledge and experience with container technologies (Kubernetes, Docker)

• Knowledge and experience with Virtualization technologies: ESX, KVM

• Experience working in an Agile environment using CI methodologies.