Support Specialist

About Us:

With a mission to upgrade the digital marketing industry with profound practical expertise and innovation, InSnap Technologies started its operations in 2018. Founded as a subsidiary of Spokesly INC based out of California, USA.

InSnap has grown to be a family of some of the best talent from around the world who have empowered thousands of businesses to achieve their digital marketing goals. Powered with business intelligence data, vision, and out-of-the-box thinking, InSnap provides novel solutions and tools to rest all the digital marketing worries for a B2B enterprise.

Job description:

Eligibility Criteria:

·      Comfortable using AI tools (ChatGPT, MidJourney, Canva AI, Jasper, etc.) to create content, designs, and email copy.

·      Willingness to learn SaaS marketing automation tools (ActiveCampaign, n8n, Chameleon etc.).

·      Basic skills in copywriting, design, and analytics.

·      Basic understanding of HTML & CSS

·      Strong problem-solving ability and curiosity to experiment.

·      Process-driven with an eye for detail (QA before things go live).

Key Responsibilities:

·      Working on end-to-end email marketing operation including creating content, designing and putting emails in Automation.

·      Executing email campaigns and tracking results.

·      Optimizing Emails & Automation workflows for user activation, engagement, conversion and upgrades.

·      Researching topics that interest our target audience the most and creating Lead Magnets on the same.

·      Staying up to date with Advanced Marketing Strategies for Effective Campaigns.

·      Working on different tools like Mixpanel, Chamelon etc. for improving user experience and activation.

Job description – Mobile App Frontend Developer

vani.coach is an award-winning high-growth product company with a mission of upskilling the communication skills of its 140 million workforce in this decade.

Trusted by large enterprises like L&T, Asian Paints, Cipla, PwC, etc. to upskill their people, Team Vani has a solid track record in delivering learning outcomes that deliver business results, leading to 100% repeat sign-ups. With a proven product-market fit, we have now switched to growth mode, and we are now building our product team.

• 3-6 years of proven and progressive experience in UI development.
• Experience in JavaScript, React Native, and GraphQL. Experience in making hybrid mobile apps. The native experience on Android and iOS will be an add-on. Clean coding and design patterns are desirable. A perfect applicant will be skilled in React Native and JavaScript.
• A grasp of database technologies like PostgreSQL, Python, etc. would be an added bonus.

What makes you a great fit?

• 3–6 years of React Native development experience.
• Experience in React Native, Javascript, and CSS3.
• Familiarity with mobile development concepts, including performance optimisation, device compatibility, and user experience design.
• Great OO skills, including strong design pattern knowledge.
• Experience in any backend is an added advantage (optional).
• Proficient understanding of code versioning tools such as Git.
• Good knowledge of client-server architecture and strong design principles.
• Solid understanding of Core JavaScript principles.
• Experience working with video/audio recording on mobile devices would be preferred.
• Working knowledge of the version control systems Git and SVN.
• Personal track record of process improvement or reengineering.
• Should be able to work independently.
• Should be able to debug the root cause of issues or bugs and their impacts.
• Strong analytical and problem-solving skills.
• Strong interpersonal, written, and verbal communication skills.

What You'll do

• Recommend the best possible way to solve a tech problem and come up with ETAs
• Able to multitask, prioritize, and take critical decisions.
• Provides input for system architectures and designs.
• Define a checklist for code reviews and unit tests.
• Ensure that functional requirements are correctly interpreted and translated into clear and robust code
• Enthusiastic to work collaboratively with people and share your ideas to solve real business problems.
• Collaborates and communicates with internal and outsourced development partners regarding software application design status, project progress, and issue resolution.
• More experienced candidates should be able to lead multiple projects with a sense of ownership.
• Strong analytical and problem-solving skills.
• Self-motivated, a team player, and the ability to work in small groups.

Educational Qualification:

B.E., MTech, BCA, MCA. Candidates holding degrees

• Reviewing analytics reports and making recommendations for improving website performance
• Collecting data about website visitors’ interests and surfing patterns using web analytics software
• Providing customer service and support to clients via email or phone
• Learning about new technologies related to the field of digital marketing
• Monitoring social media platforms for brand mentions or negative comments about a company’s products or services
• Consulting with clients to determine their needs and goals in regard to digital marketing campaigns
• Creating and managing email newsletters and other electronic correspondence
• Developing relationships with potential clients to secure business opportunities

Cityflo is an app-based daily commute solution for Mumbai's professionals. With a smart app, clever route design, and a fleet of premium buses, we are providing an airline experience on wheels. Cityflo has been operational since 2015 and is solving Mumbai's travel woes in a big way.

Roles & Responsibilities:

• Working closely with business vendors, product, and BI team to identify and implement necessary technologies.
• Maintaining and improving the dashboard which helps the team to run the operations in the most efficient manner.
• Optimizing daily operations and identifying avenues for effective introduction of technology.
• Working closely with the on-ground operations team and understanding their daily challenges.

We are looking for:

• Experience in developing web applications at scale.
• Strong knowledge and experience in web technologies and Python.
• Experience in writing modular/reusable code in ReactJS.
• Good UI/UX design sense and intuition
• Following good software engineering practices like version control, code-reviews, test-driven development, and continuous integration, etc.
• Experience with AWS services such as Lambda, RDS(PostgreSQL), AWC Chalice(serverless framework) is a plus.
• Long-term thinking around creating products and owner mentality.
• Great communication skills, the ability to articulate and evangelize product vision.
• Willingness to take initiatives, the ability to hustle and get things done.

We are looking for candidates who are comfortable with -

• P&L preparation
• MIS Reporting
• GST and Taxation
• Income Tax
• Vendor Management
• Reconciliation
• Journal Entries
• Invoicing
• Should be comfortable with Tally ERP and Advanced Excel

Requirements:

• B Com or M Com with a specialisation in Accounting