Customer Relationship Manager

Job Description

What does a successful Senior DevOps Engineer do at Fiserv?

This role’s focus will be on contributing and enhancing our DevOps environment within Issuer Solution group, where our cross functional Scrum teams are delivering solutions built on cutting-edge mobile technology and products. You will be expected to support across the wider business unit, leading DevOps practices and initiatives.

What will you do:

• Build, manage, and deploy CI/CD pipelines.

• DevOps Engineer - Helm Chart, Rundesk, Openshift

• Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline.

• Implementing various development, testing, automation tools, and IT infrastructure

• Optimize and automate release/development cycles and processes.

• Be part of and help promote our DevOps culture.

• Identify and implement continuous improvements to the development practice

What you must have:

• 3+ years of experience in devops with hands-on experience in the following:

- Writing automation scripts for deployments and housekeeping using shell scripts (bash) and ansible playbooks

- Building docker images and running/managing docker instances

- Building Jenkins pipelines using groovy scripts

- Working knowledge on kubernetes including application deployments, managing application configurations and persistence volumes

• Has good understanding on infrastructure as code

• Ability to write and update documentation

• Demonstrate a logical, process orientated approach to problems and troubleshooting

• Ability to collaborate with multi development teams

What you are preferred to have:

• 8+ years of development experience

• Jenkins administration experience

• Hands-on experience in building and deploying helm charts

Process Skills:

• Should have worked in Agile Project

Behavioral Skills :

• Good Communication skills

Skills

PRIMARY COMPETENCY : Cloud Infra PRIMARY SKILL : DevOps PRIMARY SKILL PERCENTAGE : 100

Job Description: Senior Community/Operation Manager

Company Description:

Realsta is an investment management and asset management company located in Gurugram. With approximately 400 crores in funds under advice and 1 lakh sq ft of assets under management, we focus on investing in real estate with a disciplined methodology. We align our interests with our clients and bring our operational expertise, on-ground insights, and large-scale capital to bear on every transaction.

Position Overview:

As the Senior Community Manager at Realsta, you will be the senior-most leader responsible for overseeing daily operations and ensuring a seamless tenant experience. Your role will be crucial in maintaining and enhancing the overall efficiency and effectiveness of our office spaces. You will manage administrative tasks, oversee operational activities, and handle tenant relations and facility management, ensuring everything runs smoothly and efficiently.

Responsibilities:

Operations Management:

Oversee the daily operations of coworking spaces, ensuring smooth and efficient functioning.

Coordinate property showings, tours, and inspections for prospective tenants.

Manage lease agreements, ensuring all necessary documents are prepared, signed, and filed.

Facilitate lease negotiations and follow up on lease renewals.

Track leasing inquiries and maintain a database of potential tenants.

Maintain communication with management, staff, and vendors for smooth operations.

Monitor budgets, forecasts, and implement checks to mitigate operational risks.

Negotiate contracts, monitor vendor performance, and ensure compliance with company policies.

Implement and manage operational processes to enhance efficiency and tenant satisfaction.

Develop and oversee the execution of operational plans and strategies.

Tenant Relations and Customer Service:

Build and maintain strong relationships with tenants.

Address tenant inquiries, concerns, and complaints effectively.

Conduct regular meetings and feedback sessions to improve service delivery.

Support tenant onboarding and retention efforts throughout the lease term.

Act as a point of contact for operational needs and manage client relationships.

Fitout and Facility Management:

Collaborate with tenants and contractors for office fitouts.

Ensure compliance with building codes and tenant improvement guidelines.

Oversee construction, installation, and inspection of tenant improvements.

Schedule and oversee property maintenance, repairs, and service contracts.

Handle tenant requests promptly to maintain satisfaction and compliance with regulations.

Vendor and Pantry Management:

Identify, evaluate, and manage relationships with vendors, contractors, and suppliers.

Obtain bids, negotiate contracts, and ensure timely delivery of services.

Manage pantry supplies, inventory, and vendor coordination to optimize costs and efficiency.

Ensure cleanliness and organization of pantry and office spaces after meetings and events.

Admin and Office Management:

Manage office supplies, equipment procurement, and vendor relations.

Organize and maintain leasing documentation and records.

Coordinate meetings, appointments, and events for internal and external stakeholders.

Handle correspondence via emails, calls, and letters.

Oversee facility management to ensure office spaces are clean and organized.

Manage the travel desk, petty cash, and promptly resolve administrative issues.

B.S. in software development, computer science or related field (Equivalent experience also accepted) 

·  1+ years of relevant work experience in software development and design.  

·  Deep understanding of computer science fundamentals (e.g, algorithms and data structures).  

·  Deep understanding of JavaScript or TypeScript and at least one JS UI framework React ·  
Deep understanding of Node.js and at least one Node server framework (Express, NextJS, NestJS). 

·  Deep understanding of the full software development lifecycle. 

·  Experience designing/implementing/integrating with APIs.  

·  Solid understanding of database systems (MySQL, PostgreSQL, SQLServer).  

·  Solid understanding of Git and managed source control services like GitHub. 

·  Experience working within Agile software development teams. 

·  Foundational knowledge of Amazon Web Services (AWS). 

·  Excellent written and oral communication skills. 

What You’ll Do

• Manual and automated testing of the various software components that power our robots, cloud services, and mobile and Web applications.

• “Own” the feature or product you test and be the testing expert for your features and products.

• Gather technical requirements, understand functional specification, participate in software design reviews, and validate that a feature or product meets our customers’ requirements.

• Write test plans, execute test cases, and report bugs.
• Your bug reports should describe, in detail, the conditions under which a bug manifests and how it can be reproduced, the resulting product behavior, and the extent of the bug’s impact on our customers.

• Automate software testing to the extent possible to make it more efficient.

• Reproduce and debug customer issues escalated from the field.


What We’re Looking For 

• Bachelor's or master’s degree in CS/CE/IT/EE/E&TC or a related field.
• 2+ years of experience in software testing, particularly in Web, mobile, cloud, and embedded systems applications.
• Experience in writing software test plans, executing test cases, and managing the end-to-end bug life cycle.
• Strong analytical, debugging, and problem-solving skills, and attention to detail.
• Java and Python programming skills.
• Familiarity with Android and iOS mobile app testing automation using Appium, and Android and iOS emulators.
• Ability to work well in a team, including remote team members in overseas locations.
• Excellent written and oral English communication skills.

Nice to Have

• Familiarity with tools such as Eclipse (IDE), TestNG, Maven, Selenium, and JIRA.