
Position Overview:
We are seeking a dedicated and experienced Customer Relationship Manager to join our team. The ideal candidate will have 2 to 5 years of hands-on experience in customer relationship management and will be responsible for building and maintaining strong, long-lasting relationships with our clients. As a Customer Relationship Manager, you will play a pivotal role in ensuring exceptional customer experiences and driving customer satisfaction. If you have a passion for customer-centricity and the skills to back it up, we'd like to hear from you.
Responsibilities:
● Develop and implement an end-to-end CRM campaign/journey to drive user acquisition and engagement.
● Proactively communicate with customers to gather feedback, address inquiries, and improvise the strategy.
● Monitor and analyse customer behaviour and feedback to identify opportunities for improvement.
● Track and report on key performance metrics related to CRM campaigns and journeys
Ideal Candidate:
● 2-5 years of experience in handling CRM tools
● Strong understanding of CRM software like Hubspot, Clevertap, Gupshup etc

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IMMEDIATE JOINING PREFERRED!
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In this role, you should be an analytical and creative designer who is able to grasp user needs and solve problems. A strong portfolio of successful UX and other technical projects is essential. Ultimately, you will make our product more user-friendly and intuitive to attract and retain customers.
The position is based out of Bangalore, India
What You’ll Do
● Make strategic design and user-experience decisions related to core, and new, functions and features. ● Take a user-centered design approach and rapidly test and iterate your designs. ● Collaborate with other team members and stakeholders. ● Ask smart questions, take risks and champion new ideas. ● Own big design projects (think social platforms, new design tools, and other high-impact projects) ● Work directly with our engineers, delivering them product specs and assets ● Work directly with other designers to envision and iterate the concept ● Contribute to high-level strategic decisions with the rest of the team ● Compile research and create user flows ● Design mockups and high-fidelity user interfaces ● Understand product specifications and user psychology ● Conduct concept and usability testing and gather feedback ● Create personas through user research and data ● Define the right interaction model and evaluate its success ● Find creative ways to solve UX problems (e.g. usability, findability). Identify design problems and devise elegant solutions. ● Developing an iconic and beloved identity for a high-profile startup as it launches and grows. (Think Zomato, Uber, Tesla, Flipkart)
What You’ll Need ● Six or more years of UX design experience. ● Solid grasp of Information architecture, interaction design, information design, and usability testing ● A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns. ● Expertise in standard UX software such as Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer, or any related software is a must. Basic HTML5, CSS3, and JavaScript skills are a plus. ● Ability to work with users to understand detailed requirements and design complete user experiences that meet client needs and vision. ● Ability to iterate designs and solutions efficiently and intelligently. ● Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients. ● Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications. ● Solid design background with an obsessive eye for visual and interaction details ● Self-motivated and able to efficiently run with a project without close supervision ● Background in project management and research
Job Perks
● Work directly with the founding members of Noon Academy. ● Flexible work hours. ● Full freedom to explore and engineer in the best way.












