Customer Relationship Manager

Job Title: Franchise Sales Manager

Company: BikeFixup

Location: Faridabad, Haryana (Work from Office)

Employment Type: Full-Time (6 Days Working)

About BikeFixup:

BikeFixup is a premium two-wheeler repair and servicing brand offering pickup and drop services. With a strong focus on quality and convenience, we have successfully delivered over 50,000 serviced vehicles and are now expanding our presence through franchise partnerships across India.

Job Summary:

BikeFixup is looking for an ambitious and results-driven Franchise Sales Manager to lead the expansion of our franchise network. The ideal candidate will be responsible for identifying, attracting, and onboarding potential franchisees, ensuring sustainable growth for BikeFixup.

Key Responsibilities:

• Franchise Development: Identify and approach potential franchise partners to expand BikeFixup’s network.
• Lead Generation & Conversion: Develop and execute strategies to generate leads, nurture relationships, and convert prospects into franchise owners.
• Pitching & Presentations: Conduct compelling presentations and meetings with prospective franchisees to communicate BikeFixup’s business model, financials, and benefits.
• Negotiation & Deal Closure: Guide franchise prospects through the agreement process, ensuring smooth onboarding.
• Market Research & Expansion Strategy: Analyze market trends, competition, and demand to determine optimal locations and expansion strategies.
• Franchisee Support & Onboarding: Collaborate with internal teams to assist new franchise owners with setup, training, and operational guidance.
• Sales Target Achievement: Meet and exceed franchise sales targets and contribute to revenue growth.
• Legal Documentation Signing: Oversee and facilitate the signing of franchise agreements and other legal documents.
• Commercial Discussion: Conduct financial and business negotiations to finalize franchise deals.
• Site Selection: Assist franchisees in selecting suitable locations for business setup.
• Business Outfit: Ensure franchisees adhere to branding and operational guidelines for a consistent business image.
• Traveling is a Must: Willingness to travel extensively for franchise meetings and business expansion.

Qualifications & Requirements:

• Experience: 3+ years of experience in franchise sales, business development, or a related field (automobile service industry preferred).
• Education: Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
• Skills: Strong sales and negotiation skills, excellent communication, and relationship management abilities.
• Industry Knowledge: Understanding of franchise models, business expansion, and the two-wheeler service industry is a plus.
• Travel: Willingness to travel for franchise meetings and business expansion.

Perks & Benefits:

• Competitive salary with performance-based incentives
• Opportunity to be part of a growing and premium brand
• Career growth and leadership opportunities
• Work from office with a structured environment (6 Days Working)

If you're passionate about business expansion and have the drive to take BikeFixup to new heights, we'd love to hear from you!

Candidate must be proficient in using oracle database as a powerful

RAD platform. Must possess the following skills

MANDATORY SKILLS

􀀀 Oracle Application Express

􀀀 Oracle SQL

􀀀 Oracle PL/SQL

􀀀 Oracle Data Modelling

􀀀 Oracle Database performance and tuning

OPTIONAL SKILLS

􀀀 HTML5

􀀀 CSS

􀀀 Web design

􀀀 Data security

􀀀 Web security

Experience of at least 2-3 Years of Business Application development

 We are looking for a Full Stack Developer-REMOTE Position

Strong knowledge of HTML, CSS, JavaScript, and JavaScript frameworks (e.g., React, Angular, Vue)

• Experience with backend technologies such as Node.js, DynamoDB, and PostgreSQL.

• Experience with version control systems (e.g., Git)

• Knowledge of web standards and accessibility guidelines

• Familiarity with server-side rendering and SEO best practices

 Experience with AWS services, including AWS Lambda, API Gateway, and DynamoDB. 

• Experience with Dev Ops- Infrastructure as Code, CI / CD, Test & Deployment Automation. 

• Experience writing and maintaining a test suite throughout a project's lifecycle. 

• Familiarity with Web Accessibility standards and technology

• Experience architecting and building Graph QL APIs and REST-full services.

Job Title: Senior Manager for Ecommerce**

**Location:** [Faridabad]

**About Us:**

[Pannkh] is a dynamic and rapidly growing e-commerce company focused on Women apparels. We specialize in providing top-quality products to our customers through various online marketplaces. As a leader in the industry, we are looking for a seasoned Senior Manager to join our team and drive our catalog operations to new heights.

**Key Responsibilities:**

**1. Catalog Management:**

- Oversee the end-to-end process of checking and uploading catalog content to ensure accuracy, completeness, and compliance with platform guidelines.

- Develop and maintain a standardized catalog format for optimal customer experience and search optimization.

**2. Quality Control (QC) of Catalog:**

- Implement robust quality control processes to ensure the accuracy and consistency of product listings, images, and descriptions.

- Address and rectify any discrepancies or issues identified during the QC process.

**3. Business Development:**

- Collaborate with cross-functional teams to identify opportunities for product expansion and assortment growth.

- Establish and maintain relationships with suppliers, manufacturers, and distributors to source new and unique products.

**4. Inventory Management:**

- Monitor inventory levels, forecast demand, and coordinate with procurement and fulfillment teams to optimize stock levels.

- Implement strategies to minimize overstock and stockouts, ensuring efficient use of resources.

**5. Marketing on Marketplaces:**

- Develop and execute marketing strategies on various online marketplaces to enhance product visibility and drive sales.

- Utilize marketplace tools and advertising options to optimize product listings and increase conversion rates.

**6. Pricing Strategy:**

- Conduct market research and analysis to determine competitive pricing strategies that maximize profitability while maintaining competitiveness.

- Monitor pricing trends and adjust strategies in response to market dynamics.

**Qualifications:**

- Bachelor’s degree in Business Administration, Marketing, or related field (Master’s preferred).

- 5+ years of experience in e-commerce catalog management, with a proven track record of success in similar roles.

- Extensive knowledge of online marketplaces (e.g., Myntra,Ajio,Flipkart,Amazon, Shopify) and their respective catalog management systems.

- Strong analytical skills and proficiency in data-driven decision-making.

- Excellent communication and interpersonal skills, with the ability to work effectively in a collaborative, cross-functional environment.

- Demonstrated experience in business development and vendor/supplier relationship management.

·             Develop safety manuals with various safety procedures and standards that are to be followed at Ramky in consultation with the Head R&D, QA & Safety

·             Conduct periodic safety training sessions for Ramky team and external contractor teams on safety procedures and standards.

·             Assess the safety risks involved in any phase of the project and take proactive measures to ensure safety of resources involved in the implementation of the project phase

·             Conduct field inspection activities as per approved inspection and test plans and escalate any deviations from safety standards to the Head R&D, QA and Safety.

·             Ensure the timely implementation of corrective action proposed by the Head Safety on the safety

·             Deviation cases.

·             Facilitate the safety audits by the internal audit / designated audit committees

·             Implement an occupational health & safety management system during the execution of projects & ensure elimination of accidents

·             Manage the local pollution, effluents (solid, liquid and gas) from the facility within permissible limits

·             Identify potential risk and accident areas and ensure proper warnings are displayed at these site areas

·             Monitor the project execution activities to identify potential hazards and take steps to eliminate the same

·             Establish a disaster recovery mechanism in case of hazards and emergency to minimize the impact

Desired Qualification:

·             Minimum graduate in engineering or post-graduate in science with Safety certification from a reputed institute.

·             Having a qualification in chemical engineering / science is preferred.

·             Minimum 15 years or above work experience in OH&S is mandatory.

·             Experience in the chemical industry, dealing with chemicals, knowledge on chemical compatibility, Hazard & Risk management are essentially desirable.

·             Experience as overall leader for safety at corporate reporting to senior management at corporate driving the various safety leads and the entire safety system is essential  

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from the customer
• Ensuring that the correct level of priority is agreed with the customer
• The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue

SLA Management: Responsible for:

• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs

Jeopardy Management: Responsible for:

• Ensuring that the ticket is managed in line with Company’s jeopardy management process

Escalation Management: Responsible for:

• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database

Communication Responsible for:

• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set

Key skills & Experience

• An experienced Communications professional with a broad background in telecommunications at an operational level.
• Recognition of the issues

KEY COMPETENCIES

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility

• Prototype, design, implement, unit test, and maintain Windows-based software applications
• Participate in cross-functional project teams to develop medical device software
• Work with multi-discipline teams on new product introduction project while adhering to software development and source control processes
• Document software, write technical specifications for interfaces and testing

Qualifications

• Bachelor’s degree in Software Engineering, Computer Science or related field with no less than 9+ years of experience
• Experience designing and developing C++ based solutions and experience with any user interface development (MFC)
• Expert in Unit Testing, OOA/OOD development methodologies, and design principles
• Experience in Agile development processes and philosophies
• History of timely delivery while ensuring a quality focus
• Ability to work well with people and be both highly motivated and motivating
• Ability to work in a fast-paced, and often ambiguous environment where continuous improvement is a way of life
• Ability to work independently and proactively with minimal direction.

Nice to Have

• Experience in medical device design & development is a plus
• Experience in IVD instrumentation, such as clinical chemistry, immunoassay, hematology, urinalysis, molecular, microbiology, or flow cytometry systems is a plus
• Understanding of software development processes for a regulated environment (ISO9000/FDA) is a plus
• Experience in software code and build management is a plus

• The ideal candidate must have experience in enterprise application design, system performance and scalability
• 5+ year experience in web services, distributed systems, and highly available and scalable applications.
• Strong object-oriented programming skills in Java
• Very good knowledge of Core Java and J2EE and should have worked on high availability, low latency platforms.
• Ability to question status quo and identify bad design/code patterns which can impact performance and maintainability of the code.
• Excellent understanding of system design and design patterns.
• Previous experience with the Agile methodology.
• Experience in developing robust RESTful services is desirable.
• Have very good communication skills
• Have strong experience in the Spring framework.
• Good experience in SQL/Oracle
• BS degree in computer science or related fields. MS degree desired