Customer Relationship Manager

🚀 Join Us as a People Operations & Admin Executive at Baker Street Fintech!

Who Are We?

We're Cambridge Wealth, a fast-growing mutual fund distribution and fintech firm having won numerous awards from BSE and top mutual fund houses. Our clientele includes top-notch professionals, HNIs, Ultra HNIs, and NRIs. Check us out at www.cambridgewealth.in

We also offer high-end, niche digital design and strategy services to global clients. Learn more at www.bakerstreetdigital.uk

At Baker Street, you won’t be just another employee—you’ll be part of a high-impact, award-winning team that’s shaping the future of fintech. If you love taking ownership, getting things done, and working in a dynamic environment, you’ll fit right in!

What You’ll Be Doing 🎯

• People Operations – Help in growing our tribe, onboarding, background verification, and HR documentation.
• Employee Experience – You'll play a key role in creating a positive, engaging, and supportive work environment where employees feel valued, heard, and empowered to do their best work.
• Office Administration – Oversee smooth operations of all office facilities, maintain a vibrant, efficient workspace, travel bookings, compliance, and vendor coordination.
• Engagement & Events – Organize training sessions, team-building events, and employee well-being initiatives.
• Executive Support – Assist leadership with scheduling, coordination, and operational needs.
• General Operations – Ensure seamless day-to-day office management and assist with any additional tasks. We a

What Makes You a Great Fit ✅

• 1+ years of experience in HR, Admin, or People operations (preferably at a startup).
• Excellent communication & organizational skills – you’re the go-to person for keeping things running smoothly.
• Proactive & ownership-driven mindset – we trust you to take charge!
• Flexible and Solution oriented, with a Get-It-Done attitude
• Based in Pune & available for an on-site role at our Prabhat Road office.

💡 Freshers Can Apply Too!

If you're just starting out, or only have a brief internship experience, but believe you'd be a great fit, you are welcome to apply for an entry-level Trainee position with a starting salary of ₹16,000 per month.

🎉 Perks & Benefits

• Competitive Salary ₹20,000 - ₹32,000 per month as per experience and skills
• Impact: You aren't just a cog in the wheel. You are an integral part of the team.
• Work Vibe: A dynamic, collaborative workspace at our Pune, Prabhat Road office.
• Recognition: A place where performance is recognized and rewarded.

🚀 The Path to Joining Us

1️⃣ Apply & Answer a Few Quick Questions (5 min)

2️⃣ Online Skills Test (60 min) → Fast-track your application by taking the test now: https://app.testgorilla.com/s/ahxbul4s

3️⃣ People Call (30 min)

4️⃣Founder’s Interview (at our office) (30 min)

6️⃣ Offer, Reference & BGV Check

📍 This is an immediate joining, Work-From-Office (WFO) opportunity at Prabhat Road, Pune.

Ready to Apply? Drop your application now and let’s start this exciting journey together! 🚀

Job Summary

As a CRO specialist you will use a mix of creativity and strong analytical skills to understand website behavior, identify opportunities to drive an increase in conversion, revenue and user experience, then develop and execute a strategy to turn those ideas into an optimization and testing plan. This is a customer-facing role requiring outstanding relationship management skills.

The ideal candidate would be extremely data-driven and makes design tweaks based on user behavior to improve conversions. An experience in creating UI/UX wireframes would be a plus

Responsibilities and Duties

Use qualitative (heatmaps, sessions recordings, surveys, etc) and quantitative(Google Analytics or similar) sources of data to analyze website traffic to understand user behavior and provide data-driven recommendations to increase engagement and conversion rate.

Establish web analytics framework to monitor the health of the key performance indicators and key conversion points in the web journey and marketing funnel. Understand and implement ways to monitor conversion funnel congestions, design and usability factors of highly converting web pages.

To understand the "WHY" behind the data and deliver actionable insights to further improve UX and conversion rate optimization to increase lead generation and online sales.

Define and maintain overall optimization program (site and e commerce experience, landing pages, forms and calls-to-actions) Use an iterative approach to optimization (hypothesize, design, test, measure, optimize), deriving actionable insights from the results, formulating new experiment ideas and hypotheses, while implementing winning results.

Develop or support the team in developing hypotheses, testing roadmaps and reports for optimization projects (A/B, Multivariate, Targeting, Personalization).

Coordinate with developers, analysts, and researchers to drive projects forward.

Required Experience, Skills and Qualifications

Prior experience of 1+ years of optimizing user experience/digital marketing campaigns/email campaigns/or anything that directly impacts revenue generated by the website.

Prior experience in a customer facing role or equivalent history of increasing customer satisfaction with excellent presentation skills

Conversant and able to use marketing platforms and tools that can measure and drive marketing programs and conversions; examples include Google Analytics, VWO, Adobe Target, Click-tale, Adobe Analytics, Tag management solutions, Tag audit solution, Optimizely, Google Optimize, and/ or similar tools.

Understanding best practices for UI and UX for websites

Understand of how E-commerce website work(what is ROI, AOV, Conversion Rate etc.)

Experience with research tools including HotJar, CrazyEgg, LuckyOrange/ heatMaps/ poll/ survey Zarget or other similar tools will be a plus

Experience with multichannel media campaigns including a working knowledge of paid search, testing ad text and landing pages Optimization, SEO will be a plus

Prior experience working in diverse client portfolio

Benefits

5 Day working

Flexible work from home policy

Company sponsored team outing and parties

Company sponsored lunch

No dress code

Salaries at par and above the industry standards

Great Learning and growth opportunities

Opportunities to travel onsite (Australia US,UK, South Africa) to meet and work with clients personally

Diverse and exciting client portfolio of internationally renowned brands

We are seeking a highly skilled and motivated Full Stack Developer to join our dynamic technology team. As a Full Stack Developer, you will play a critical role in designing, developing, and maintaining our cutting-edge software applications. You will have the opportunity to work on both the front-end and back-end components, ensuring seamless integration and exceptional user experiences.

Responsibilities:

1. Develop and maintain web applications using modern programming languages, frameworks, and libraries.
2. Collaborate with cross-functional teams to gather and analyze requirements, design solutions, and implement new features.
3. Build responsive and intuitive user interfaces using HTML, CSS, and JavaScript frameworks.
4. Design and develop APIs and microservices to facilitate data exchange and integration with external systems.
5. Perform thorough testing and debugging to ensure the highest level of quality and performance.
6. Optimize applications for maximum speed and scalability, considering security and data protection.
7. Stay updated with industry trends and emerging technologies to continuously enhance your skills and contribute innovative ideas to the team.
8. Candidate should have min.12 month relevant experience in FULL STACK DEVELOPMENT both backend n front end development
9. Candidate should know c# coding & recent language
10. Candidate should have 80% efficient for back end coding
11. Candidate should have developed basic related application individually
12. Candidate should be ready to work on weekend (week off on tuesday,timing:10.30am-7.30pm)
13. Candidate should be available for immediate joining

Qualifications:

1. Bachelor's degree in Computer Science, Software Engineering, or a related field.
2. Proven experience as a Full Stack Developer or similar role, demonstrating a solid understanding of both front-end and back-end development.
3. Proficiency in multiple programming languages such as JavaScript, Python, or Ruby.
4. Strong knowledge of front-end technologies (HTML5, CSS3, JavaScript) and frameworks (React, Angular, or Vue.js).
5. Experience working with databases (SQL, NoSQL) and writing efficient queries.
6. Familiarity with version control systems (Git) and agile development methodologies.
7. Excellent problem-solving skills and the ability to work both independently and collaboratively in a team environment.
8. Strong communication skills, with the ability to effectively convey technical concepts to non-technical stakeholders.

Position: Product Designer (for Luxury Home Decor products)

Location: Noida

Experience: 2 years and above

Salary: upto 4.8 LPA

Qualification: Bachelor's degree in fashion design or a related field.

LOOKING FOR SOMEONE WITH RELEVANT EXPERIENCE IN HOME DECOR DESIGN, HOME ACCESSORIES DESIGN, ETC.

Responsibilities:

• Conducting market research to determine gaps in the market.
• Translating research into feasible ideas and designs that will satisfy consumers.
• Clearly outlining specifications for the design team and stakeholders.
• Collaborating with the design team, and providing helpful feedback on processes.
• Engaging audiences and using sketches, blueprints, and prototypes to gather feedback.
• Using software for detailed designs.
• Producing prototypes and models to test functionality.
• Researching tools, materials and relevant design techniques.

Requirements and skills:

• Bachelor's degree in fashion design or a related field.
• A creative eye, good imagination, and vision.
• A firm grasp of market trends and consumer preferences.
• Practical experience using computer-aided design software. Proficient in software such as Corel Draw, Photoshop, Rhino, Keyshot.
• Good technical and IT skills.
• Excellent written and verbal communication skills.
• Strong planning and organizational abilities.
• Good problem-solving skills.

Skills:-

Javascript, HTML, CSS, Angular.

Responsibilities: -

• Developing and maintaining all server-side network components.

• Ensuring optimal performance of the central database and responsiveness to
front-end requests.

• Collaborating with front-end developers on the integration of elements.

• Designing customer-facing UI and Front-end services for various business
processes.

• Developing high-performance applications by writing testable, reusable, and
efficient code.

• Implementing effective security protocols, data protection measures, and
storage solutions.

• Running diagnostic tests, repairing defects, and providing technical support.

• Documenting Node.js processes, including database schemas, as well as
preparing reports.

• Recommending and implementing improvements to processes and
technologies.

• Keeping informed of advancements in the field of Front-end development.

Required Skills and Professional Expertise:

• Bachelor's degree in computer science, information science, or similar.

• Proven hands-on- experience on Software Development.

• At least one year of experience in Angular js.

• Hands-on-experience in designing application using  Angular js, HTML, CSS, Javascript.

• Profound insights of Angular (Class loading, Memory Management,
Transaction Management etc.)

• Experience in developing Web applications using at least one popular web
framework (MVC)

• Experience with test-driven development.

• Superb interpersonal, communication, and collaboration skills.

• Exceptional analytical and problem-solving aptitude.

• Availability to resolve urgent web application issues outside of business hours.

We are hiring UI/UX lead for luxury-commerce platform that is well-funded and is now ready for its next level of growth. It is backed by reputed investors and is already a leader in its space. The focus for the coming years will be heavily on scaling the platform through technology. 

Responsibilities:

• Create wireframes, storyboards and sketches to deliver beautiful and intuitive products.
• Define product workflows, interactions and UI specifications in close collaboration with product managers and the engineering team
• Perform user studies to understand the impact of design and constantly innovate to improve user experience.
• Leadership of UI/UX team, including hiring and mentoring.
• Develop personas and usage scenarios and conduct usability testing.

Requirements:

• Enthusiasm for working in a demanding, startup environment.
• Superb communication and collaboration skills.
• Passion for extraordinary design.
• 3+ years of user design or equivalent practical experience at a consumer-focused product company.
• Dedication to exceptional user experiences with obsessive attention to detail.
• Experience with prototyping with UX design tools required.
• Ability to apply design principles across web, mobile and native platforms.
• Experience with building a team of UI/UX designers and leading them through complex projects a plus.
• CSS, HTML, and Java Script not required, but would be a plus.
• 5-7+ years of proven UI/UX design and interactive work experience.
• High proficiency in popular design and prototyping tools such as Sketch, InVision Studio, Figma, Photoshop and After Effects
• Excellent project management and communication skills to ensure deadlines are a must.
• Must be an analytical and creative designer who is able to grasp user needs and solve problems
• Strong desire to solve challenging problems, learn new things and wear many hats as part of an early-stage company
• Bachelor’s degree in a related field, or equivalent combination of education and work experience.