Position Overview:
We are seeking a dedicated and experienced Customer Relationship Manager to join our team. The ideal candidate will have 2 to 5 years of hands-on experience in customer relationship management and will be responsible for building and maintaining strong, long-lasting relationships with our clients. As a Customer Relationship Manager, you will play a pivotal role in ensuring exceptional customer experiences and driving customer satisfaction. If you have a passion for customer-centricity and the skills to back it up, we'd like to hear from you.
Responsibilities:
● Develop and implement an end-to-end CRM campaign/journey to drive user acquisition and engagement.
● Proactively communicate with customers to gather feedback, address inquiries, and improvise the strategy.
● Monitor and analyse customer behaviour and feedback to identify opportunities for improvement.
● Track and report on key performance metrics related to CRM campaigns and journeys
Ideal Candidate:
● 2-5 years of experience in handling CRM tools
● Strong understanding of CRM software like Hubspot, Clevertap, Gupshup etc
Shubham Vishwakarma
Full Stack Developer - Averlon
About Series A Funded product Startup
Similar jobs
Job Title: Customer Success & Content Analyst
Location: Sector 55, Gurugram (On-site, 5 days working)
Experience: 0–1 year
Compensation: Up to ₹5.5 LPA
About Master-O:
Master-O (www.masteroapp.com) is a leading B2B enterprise SaaS platform that helps organizations elevate customer interactions, boost sales productivity, and instil employee engagement through gamification, microlearning, and AI-driven coaching.
With customers across Banking, Insurance, Pharma, Retail, FMCG, and Auto industries in over 20 countries, we now aim to further scale our implementations across more customers, industries, and countries while continuously improving the quality of our operations.
Master-O is ranked as a leading platform by customers in G2’s latest 2025 Winter Report.
Role Overview
We are seeking a creative, methodical, and quality-focused Customer Success & Content Analyst to join our team. The role is perfect for individuals who are excited about leveraging AI tools to enhance content creation, possess excellent communication skills, and can manage client expectations effectively. Freshers with the right mindset, professionalism, and willingness to learn are welcome.
Key Responsibilities
- Partner with the Customer Success team to understand client requirements and deliver exceptional onboarding, adoption, and engagement experiences.
- Conceptualize, create, and enhance learning content for the Master-O platform, ensuring alignment with client goals and quality standards.
- Leverage AI tools to streamline and elevate the content creation process.
- Manage client queries, feedback, and objections with a professional and solution-oriented approach.
- Collaborate with cross-functional teams to deliver seamless customer experiences.
- Track and report content engagement metrics, suggesting improvements based on data insights.
Requirements
- Bachelor’s degree in Business, Communications, Journalism, or related fields.
- 0–1 year of experience in content development, customer success, or related fields (internships count).
- Excellent verbal and written communication skills.
- Strong objection management and interpersonal skills.
- Creativity combined with a methodical and detail-oriented approach.
- Proficiency in using AI tools for content creation (ChatGPT, Grammarly, Canva, etc.).
- Professional grooming and a client-first mindset.
What We Offer
- Competitive salary in the range of ₹4–5.5 LPA.
- Opportunity to work with innovative AI-powered learning solutions.
- A platform to grow your career in both customer success and content creation.
- Exposure to diverse enterprise clients and industries.
Job Title - IT Project Manager
Location - Surat (on-site )
Experience - 2+ years
Job Description
We are seeking an Associate IT Project Manager to assist in planning, coordinating, and delivering technology projects on time and within budget. The role involves supporting senior project managers, collaborating with cross-functional teams, and ensuring smooth execution of IT and software initiatives.
Key Responsibilities
- Support end-to-end project lifecycle — planning, tracking, and delivery.
- Coordinate with developers, QA, and DevOps teams to meet project goals.
- Maintain project schedules, documentation, and communication plans.
- Track progress, risks, and dependencies; escalate issues when needed.
- Assist in sprint planning, reporting, and client communication.
- Contribute to process improvements and ensure adherence to delivery standards.
Qualifications
- 2+ years of experience in IT project coordination or management (mandatory).
- Familiarity with software development or IT systems.
- Understanding of Agile/Scrum or traditional project methodologies.
- Strong communication, organization, and multitasking skills.
- Proficient in tools like Jira, Asana, or ClickUp.
- Bachelor’s degree in IT, Computer Science, or related field.
Designation: Digital Marketing Manager
Location: HSR Layout, Bangalore
Working days: Monday-Friday
Client: Sustainable Fashion Brand
Salary: 15-25 LPA
About the Company:
Our client is a leading sustainable fashion brand dedicated to merging global fashion with ethical practices. Renowned for its commitment to using only conscious fabrics and ethically sourced materials, they also
stands out in the fashion industry for its transparency.
The brand openly discloses its environmental footprint, ensuring that consumers are fully informed about the impact of their choices. Thier dedication to animal welfare is further underscored by its PETA
certification, affirming its adherence to cruelty-free standards. By prioritizing both style and sustainability, they are redefining modern fashion with integrity and responsibility.
Why Should You Join Us?
● Be part of a purpose-driven brand that’s redefining fashion with sustainability at its core.
● Collaborate with a dynamic and creative team in a fast-growing company.
● Opportunity to lead and shape the future of media strategy in the fashion industry.
Role:
In this role, you will be responsible for developing and executing Digital Marketing Campaigns across Social and Google to enhance our brand presence, drive traffic, and increase customer engagement across various digital channels. You will work closely with the marketing, content, and product teams to design and implement effective campaigns that align with our business goals.
Key Responsibilities:
●Campaign Development: Plan, create, and execute end-to-end digital marketing campaigns across channels such as Google Ads, Facebook, Instagram, LinkedIn for both India and International markets
●SEM Strategy: Lead SEM initiatives to improve organic search rankings, and manage campaigns to drive paid traffic and conversions.
●Work on building creatives that are channel appropriate with the Brand team for the requisite collection
●Social Media Management: Manage and grow brand’s presence on social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.), including content scheduling, community engagement, and performance analysis.
●Analytics & Reporting: Monitor key performance metrics (KPIs) for all digital marketing campaigns. Provide regular reports on campaign performance, audience insights, and ROI to stakeholders.
●Budget Management: Manage the digital marketing budget, optimizing spending to maximize results and meet growth targets.
Qualifications and Skills:
● 4+ years of hands-on experience, in a fashion category.
● Expertise in Google Ads, Facebook Ads, LinkedIn Ads, and other digital advertising platforms.
● Strong understanding of SEO, SEM, Google Analytics, and Google Tag Manager.
● Experience with email marketing tools (e.g., Mailchimp, HubSpot) and CRM systems.
● Strong copywriting and communication skills for creating engaging digital content.
● Knowledge of web analytics tools (Google Analytics, Hotjar, etc.).
.NET
AngularJS (1.x)
Angular (2+)
JavascriptWho we are:
We are a product innovation company that supports the Transportation and Shipping industries to overcome their business challenges and be leaders in Digital Transformation. Our strength is the in-depth knowledge we hold of the Transportation and Shipping landscape. Our journey begun when we started simplifying the complexities of these businesses as far back as 2003. At the core, we aspire to impact great changes in the Transportation business through our inventions & technology. We are based in Bangalore.
What you’ll be doing:
You will understand the Business requirement and design, develop and deploy ERP Web Application using ADO.Net, HTML, CSS, JavaScript/JQuery. Lead a team of engineers. Motivates team members and assesses performance. Provides help to team and management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members
- Design, develop, and unit test applications in accordance with established standards.
- Analyzing and resolving technical and application problems
- Adhering to high-quality development principles while delivering solutions on-time and on-budget
- Compliance of process and quality management standards
- Should have a solid understanding of the SDLC processes (Design, Construction, Testing, Deployment)
- Preparing reports, manuals and other documentation on the status, operation and maintenance of software.
- Providing third-level support to business users.
- Lead and build the team.
- Should be the interface between the team and management.
- Supports the team manager and performs management duties when manager is absent or out of office
- Have experience in handling risks and providing mitigation strategies to the Product Manager.
What experience, skills & qualification you’ll bring to us:
Primary Skills
- 6+ years of experience in .NET Framework like C#.Net/ ASP.Net
- Minimum 4 years of experience on Web Application development ADO.Net, HTML, CSS, JavaScript/JQuery
- Been on a Lead role and led a team of 3-5 people for a period of 2 years
- Must have a good exposure on query writing and DB management for writing stored procedures/ user-defined functions
- Should have a very good understanding of the project architecture
Secondary Skills
- Experience in analyzing existing code and debugging.
- Experience in developing the product
- Should have a solid understanding of the SDLC processes (Design, Construction, Testing, Deployment)
- Prior experience of working in AJAX, Crystal report, Infragistics grid and control
- Proven experience of delivering on-time and with quality
- Should have good unit testing skills to review his own development and identify all the defects and get it fixed before releasing the code
Desired Skills
- Should have experience in developing ERP applications or Database Intensive Data Entry applications.
- Experience in the software development life cycle process
- Hands on experience of configuration management and version maintenance
- Hand on experience in writing technical specifications
- n-Tier architecture
Go Programming (Golang)
Java
NodeJS (Node.js)Construction & Infrastructure is one of the industries, with the most complex problems in Supply Chain and they are fundamentally reengineering the way construction materials get procured. Their Clients include the biggest names in India & the World– The
LafargeHolcim Group, JSW Group, The Tatas and many others. They are backed by some of the world’s top marquee funds in their journey to create transparency and standardization to an otherwise opaque industry.
Your responsibilities:
● Understand the business context and build high quality code using proven design patterns
● Develop, test and deploy integrations required to meet business requirements
● Carry out unit tests and other quality control mechanisms to inform and validate the code and design
● Utilizing and monitoring cloud infrastructure resources (such as AWS, Azure) efficiently
● Participate in a highly fluid environment applying agile software development principles
● Ensure the coding standards are on-par with the best in the industry
Educational Qualifications:
● Bachelor's or Master’s degree in a quantitative field (e.g. Mathematics, Engineering, Computer Science).
Must have skills:
● 3+ years of work experience with mobile/web development
● Experience in working with either of languages: Go, Java, Scala
● Strong understanding of relational and non-relational databases (MySQL, PostgreSQL, MongoDB,
● Cassandra)
● Strong understanding of Message brokers
● Must have hands on experience in Restful APIs
● Must have a strong foundation of Data structures and Algorithms
● Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions
● or approaches to problems
● Ability to deploy features on a daily basis: should be good at time management and prioritization
● Hands-on experience in CI/CD principles and TDD
● Strong written and verbal English communication skills
Good to have skills:
● Experience in event-driven & asynchronous I/O frameworks
● Exposure to business process and workflow automation
● Working experience in process driven and data intensive business applications
● Experience in working on web infrastructure with React.js and React Native
Professional traits:
● Self-motivated, persistent and “Never Give Up” attitude
● Passion for innovation and adaptability to a lean startup culture
● Ability to work with minimal supervision, independently and / or as a member of a team
Java
Spring Boot
Docker
Amazon Web Services (AWS)We are seeking extremely smart programmers who are gung ho about building large scale systems that are going to have a big impact on millions of customers.
Responsibilities:
- Design and develop products by working closely with business team.
- Gain experience with hands on coding and independent ownership of software components.
- Build performant, scalable, enterprise ready back end architectures that can support millions of users in parallel.
- Follow strong engineering best practices and champion their adoption.
Requirements:
- 2+ years’ experience in software product development and delivery.
- Bachelors or Masters degree in engineering from a reputed institute(preferably IITs, NITs, or other top engineering institutes).
- Strong grasp of CS fundamentals, algorithms and excellent problem solving abilities.
- All experience should be from good product development or e-commerce background.
- Must have shown good stability in all your previous associations.
- Have strong backend knowledge and cloud development exposure.
- Expert at Java, Spring boot, Hibernate, REST API development.
- Worked with at least 1 RDBMS (Mysql preferred). NoSql is a plus.
- Have used or are very hands-on with Microservices, Docker, Kubernetes, Gradle/Ant, Kafka, GIT/bitbucket in a very agile work place.
- Writing high quality code which is made better by unit tests and integration tests is how you work.
- Comfortable with exploring proven open source tech stack like Grafana, Kibana, Jira, Prometheus, caches like Redis/Memcached, task queues like celery, to name a few.
- Knowledge of test driven development and AWS tech stack will be a good plus.
Javascript
HTML/CSSAngularJS (1.x)
PythonJava- 3to 4years of professional experience as a DevOps / System Engineer
- Command line experience with Linux including writing bash scripts
- Programming in Python, Java or similar
- Fluent in Python and Python testing best practices
- Extensive experience working within AWS and with it’s managed products (EC2, ECS, ECR,R53,SES, Elasticache, RDS,VPCs etc)
- Strong experience with containers (Docker, Compose, ECS)
- Version control system experience (e.g. Git)
- Networking fundamentals
- Ability to learn and apply new technologies through self-learning
Responsibilities
- As part of a team implement DevOps infrastructure projects
- Design and implement secure automation solutions for development, testing, and productionenvironments
- Build and deploy automation, monitoring, and analysis solutions
- Manage our continuous integration and delivery pipeline to maximize efficiency
- Implement industry best practices for system hardening and configuration management
- Secure, scale, and manage Linux virtual environments
- Develop and maintain solutions for operational administration, system/data backup, disasterrecovery, and security/performance monitoring
SEO Associate is responsible for managing all search engine optimization and marketing
activities such as content strategy, link building, and keyword strategy to increase rankings on
all major search networks and get traffic on the website from all marketing channels.
Responsibilities:
● Develop overall SEO strategies that increase company rankings in search
engines
● Perform keyword research in coordination with business objectives to optimize
existing content and uncover new opportunities
● Provide SEO analysis and recommendations in coordination with elements and
structure of websites and web pages
● Provide recommendations and execute strategies for content development in
coordination with SEO goals – general and keyword specific
● Administer search engine tools (Google Analytics, Google Search Console & Heatmap
tools) for purposes of diagnostic reporting on product websites
● Help to create and support marketing content to socialize and use for social media
purposes (e.g. Landing pages, customer case studies, blog posts, Infographics etc.)
● Implement link building campaigns in achieve SEO goals
● Set measurable goals that demonstrate improvement in SEO efforts
● Monitor daily performance metrics to understand SEO strategy performance
● Assist in the development and execution of communication/content strategies via
social communities in coordination with SEO goals
● Monitor and evaluate search results and search performance across the major search
channels
● Collaborate with others within the marketing department to manage SEO strategy
● Communication to team and management on product development, timelines, and
results
● Keep pace with SEO, social media and internet marketing industry trends and
developments to come up with new ideas to implement for better results
Key Skills and Experience:
● Understanding of search engine algorithms and ranking methods
● Experience with SEO industry programs, such as GA, GSC, Ahrefs, SEMRush, Moz,
Screaming Frog etc
● Knowledge of keyword research and data research tools
● Able to complete competitive analysis of other companies within the industry
● Excellent written and verbal communication skills
● Familiarity with WordPress or other content management systems
● Experience with other aspects of marketing, such as growth hacking, Content
Marketing and Sales Ops, is a plus.
Professional Competencies
● Passion for SEO and internet marketing
● Outstanding ability to think creatively, and identify and resolve problems
● Attention to detail and the ability to effectively multi-task in a deadline-driven
atmosphere
● Ability to clearly and effectively articulate thoughts and points
● High levels of integrity, autonomy, and self-motivation
● Excellent analytical, organizational, project management and time management skills
Python
Django
React.js- Writing reusable, testable, and efficient code.
- Perform Code reviews of other team members.
- Design and implementation of low-latency, high-availability, and performant applications
- Integration of user-facing elements developed by front-end developers with server-side logic
- Implementation of security and data protection
- Integration of data storage solutions.
- Liaise with the product management team and architect the application / improve the architecture wherever necessary.
Skills And Qualifications
- 7+ years of the overall experience.
- Strong Practical knowledge and understanding of RESTful API
- Excellent Python coding skills and understanding of Python best practices (PEP8)
- Should handle a team of minimum 4 members
- Excellent detail-oriented, problem-solving skills and the ability to quickly learn and apply new concepts, principles, and solutions
- 7+ years of good hands-on experience in Python, with knowledge of Django
- Good hands-on experience in SQL Database (MYSQL / Postgres)
- Familiarity of Front End Development ( ReactJS )
- Knowledge of user authentication and authorization between multiple systems, servers, and environments
- Able to create database schemas that represent and support business processes.
- Strong unit test and debugging skills
- Proficient understanding of code versioning tools GIT.
- Has experience of working in an Agile Environment.
- Fluent in English (written and oral) Fluency in a second language is preferred.
- Comfortable working remotely with great communication skills for a remote work environment.
Bonus qualifications
- Knowledge of any cloud. ( Especially Azure )
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Full Stack Developer - Averlon