Sr. Sales/Business Development

Job Title: Customer Support Executive

Job Details

• Job Type: Full-time (Work from Office)
• Location: Ghitorni, New Delhi
• Salary: Competitive, based on experience
• Working Days: 5.5 Days (with rotational weekly offs)

Role Overview

The Customer Support Executive will be responsible for managing customer queries, providing solutions, and ensuring a seamless customer experience across multiple channels (phone, email, chat, etc.). The ideal candidate should have excellent communication skills, patience, and the ability to handle pressure while maintaining professionalism.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints by identifying issues and providing effective solutions.
• Maintain records of customer interactions and update internal databases.
• Escalate complex issues to the appropriate department for resolution.
• Provide accurate information about products, services, and policies.
• Ensure customer satisfaction and build long-term customer relationships.
• Meet performance targets including response time, resolution rate, and customer satisfaction scores.

Required Skills & Qualifications

• Bachelor’s degree or equivalent (preferred but not mandatory).
• Proven experience as a Customer Support Executive or in a similar role.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving attitude and customer-centric approach.
• Proficiency in MS Office and familiarity with CRM systems is a plus.

Organisation- A leading Venture Capital firm in Bangalore.

Job responsibilities-

● Partnerships and Strategic Alliances: Build and manage an exclusive global network of technology partners providing portfolio companies access to a sought-after community of experts, intentional support and valuable resources. Source, filter and maintain partner lists across, talent, sales, marketing, product, design, technology etc that directly catalyse growth.

● Founder Community: Lead and implement the founder community strategy that puts the founders' growth and learning at the centre. You will engage and foster the community through intentional programs and content strategy.

● Events Management: You’ll design exclusive and thoughtful events and community engagement initiatives. The events will take many different forms: large speaker events, small group and interactive group discussions, that'll help 3one4 founders and their teams build formidable and enduring companies.

● Manage the Ecosystem: From portfolio founders, advisors, corporate networks, and investors, you'll be responsible for managing and creating truly engaging and meaningful touchpoints for the 3one4 ecosystem. You will also play a key role in identifying and establishing meaningful relationships with global and local partners who will play an impactful role in our growth journey.

 Managing the talent services for early-stage teams - identifying tools to help manage the pipeline and talent database; managing and tracking open roles from portfolio and talent partners.

● Operations: Manage operations, Identify gaps in processes and build systems around tasks.

Hello,

Greetings for the day !!!

We, Tridat Technologies Pvt Ltd hiring for Freshers & Experienced in our eCommerce vertical.

Ideal Candidate:

·        Graduate & Diploma holder candidates can only apply

·        Excellent English communication

·        Basic MS Office Knowledge

·        Internet-savvy

·        Familiar with Online Shopping

·        Flair for eCommerce

·        Flexible to work in any shifts

·        Web Research knowledge and online product research

 *CANDIDATES RESPONSIBILITIES:* 

1. Communication with Client based in India & US

2. Assist Customers with their orders and issues faced

3. Data Organization and Analysis

4. Data research through Google search Engine

5. Catalogue Management

6. Report Generation

 *BASIC REQUIREMENTS:* 

1. Excellent Written and Verbal communication skills

2. Good / working knowledge of MS Office tools (Excel, Word, Powerpoint)

3. Google search Engine knowledge

4. Knowledge of E-commerce business would be an added advantage

 *Training provided below:* 

Basic Excel - 4 days

Intermediate Excel - 3 days

Advance Excel - 3 days

Google - 3 days

E-commerce - 3 days

Induction

Interview after training 

 *Shifts:* 

8am to 10pm - General Shift (any 9hours)

6pm to 7am - Night Shift (any 9hours depends on project)

 *Benefits & Facilities:* 

Pick and Drop Facility (depends on shift timings)

Performance Bonus

Quarterly based rewards and recognition

6 months to Annual based appraisal

 *Processes in work* 

Content moderation

Customer service

Item set up

Cataloging

Thanks & Regards

Shraddha Kamble

• Managing and designing the reporting environment, including data sources, security, and metadata.
• Preparing reports for executive leadership that effectively communicate trends, patterns, and predictions using relevant data
• Establish KPIs to measure the effectiveness of business decisions.
• Work with management to prioritize business and information needs.
• Provide data solutions, tools, and capabilities to enable self-service frameworks for data consumers
• Provide expertise and translate the business needs to design; and develop tools, techniques, and metrics, and dashboards for insights and data visualization.
• Responsible for developing and executing tools to monitor and report on data quality.
• Responsible for establishing appreciation and adherence to the principles of data quality management, including metadata, lineage, and business definitions
• Provide support to Tech teams in managing security mechanisms and data access governance
• Provides technical support and mentoring and training to less senior analysts.
• Derive insights through A/B tests, funnel analysis, and user segmentation

Key Criteria:

• 3+ years in a data analyst position, preferably working as a Data Analyst in a fast-paced and dynamic business setting.
• Strong SQL-based querying languages (MYSQL, PostgreSQL) and Excel skills with the ability to learn other analytic tools.
• Understanding of Scripting experience in (Python, Perl, JavaScript, Shell);
• Skilled in statistical and econometric modeling, performing quantitative analysis, and technological data mining and analysis techniques.
• This role requires a mixture of data schema knowledge and technical writing activities paired with hands-on and collaborative work with Systems Analysts. Technical exposure through requirements, QA, or development software lifecycles are also a plus
• Demonstrated analytical skills. Ability to work with large amounts of data: facts, figures, and number crunching. Ability to see through the data and analyze it to find conclusions.
• Excellent attention to detail. Data needs to be precise. Conclusions drawn from data analysis will drive critical client decisions
  Domain knowledge in the Internet of Things is a plus
• Managing a junior team of analysts. It is crucial that they have exceptional writing and verbal communication skills to perform their job duties and manage others.

• B.E/ B.Tech./ M. E/ M. Tech from any recognized university in India.
• Minimum 60% in Graduation or Post-Graduation
• SQL knowledge and hands-on experience is a must.
• Great interpersonal and communication skill

Lead Engineering Manager for Singapore based Asset Management Fintech

About the Company:

Torre Capital is a VC-Funded Fintech based out of Singapore focused on disrupting the Asset Management Industry. We are backed by prestigious VC firms and a network of angels and industry leaders, with over 18 months of runway. We are creating new ways to interact and service High Net Worth Individuals using latest tech and analytics interventions. Torre Capital was started by professionals (Mckinsey, Accenture, Flipkart, PayU, CIMB) with 50+ years of experience in Digital Business Build and Asset Management.

Job Description:

We are creating a full-stack technology team and looking for an Engineering Lead to head the tech platform development and the tech team. Working together with the co-founders, you will decide the revised tech stack, talent to be hired, and best practices to be put in place.

We are building a solution that deploys elements of tokenization using blockchain, ML driven portfolio selection and risk management, and a proprietary alternate secondary market for illiquid securities.

What we care about

• You should have prior experience leading a team of developers having gone through the entire cycle of hiring, developing, deploying, succeeding/failing, repeat.
• Hands on experience, knowing good practices at each stage of development such as TDD, CI/CD, Unit/Integration/E2E tests.
• You love technology and all aspects of it. You are a constant learner not because you need to, but because you want to.
• You understand finance, specifically areas of Asset Management, PE/VC, and private banking.
• You know how to spot good talent and nurture good talent. You believe time spent on training is time well spent.
• You know how to budget for the tech stack and the team you need.
• You are not afraid to call out other senior staff when they commit mistakes. You are as much part of the strategic decision making as the co-founders.
• Nothing lasting ever gets built in a few months. You believe in building to last, and don’t mind additional effort today to prepare for tomorrow.
• Values – customer satisfaction before bottom-line. Employee health before deadlines. Family before everything else.

What we don’t care about

• Project managers – we hate middle management
• Big egos
• Any kind of politics or hierarchy
• Your gender, sexual orientation, clothes you wear, what you do outside of work.

Key requirements:

• Minimum 2 years in a Head of Engineering/Lead Engineer role with a startup. Overall, between 5-10 number of years of tech experience.
• BE/ BTech or MTech/ Dual degree in Computer Science/Software engineering or similar from a Tier 1 institute
• Strong fundamental knowledge of algorithms, data structures, design patterns and network protocols.
• Ability to define and deploy the right tech stack for a fintech organization
• Blockchain implementation experience preferred
• Experience with actual product launch and adoption
• Experience with Agile methodologies. Experience with Agile methodologies and IT budgets to assess technological performance

What you can expect from us?

• A competitive above market salary. We want you to focus on your growth, and the best way is to not have you worry about operational expenses
• Complete independence of operations
• A Bonus that improves as company performance ticks up
• Significant career growth opportunity to a CTO position