Customer Care Executive

JOB TYPE : IT RECRUITER

SHIFT : NIGHT (US) 

QUALIFICATION : HS & ABOVE

AGE : 25 & ABOVE (for experienced candidates) 20 & above (for freshers) 

Requirements for experienced candidates: 

Experience : 

1. 1 years & above of relevant experience.

2. In-depth knowledge of hiring practices and existing laws with respect to the US market.

3. Experience in building the talent pool for the IT department of the company.

Experience in recruiting US Citizens and Green Card holders.Knowledgeable about different US work Visas like H1B, E3, and TN.

Familiarity with different US Tax terms is required (1099/W2/Corp-Corp).

Strong understanding of technical requirements.

Ability to display deep sourcing skills and excellent candidate assessment skills.

Should be self-motivated as well as a team player.

The ability to think analytically so as to consider all applicants and recommend the right fit for the organization.

5. Should have excellent oral and written communication skills as well as the ability to network in order to build an exemplary IT department for the company.

6.Proficient in English.

Requirements For Freshers candidates : 

1. Proficient in English

2. IT recruiters may need to have knowledge of IT and technical concepts. They may also need to be proficient in recruiting techniques like head hunting, calling, and networking. 

Responsibilities : 

* Manage the entire life cycle of the recruitment process for clients in the US.

* Work closely with the Recruiting leads and hiring managers.

* Work on strategic global hiring programs.

* Develop an action plan for recruiting the best fit for the organization.

* Procure people for different IT Requirements.

Use niche platforms related to IT, to source potential candidates.

* Personally conduct interviews, document the same, and report as the need arises.

* In addition to executing individual responsibility should be able to work in unison with the other departments with the Company’s growth perspective in mind.

* Keeping abreast of the industry trends.

Position: Senior Analyst QA (Automation Testing)

Experience: 4-6 years

Years Location: Bengaluru

We are a multi-award-winning creative engineering company offering design and technology solutions onmobile, web and cloud platforms. We are looking for an enthusiastic and self-driven Test Engineer to join ourteam.

Roles and Responsibilities:

• Responsible fortesting Web Application.

• Responsible for Automation testing: Design, develop and execute automation scripts using open-source tools like Appium, Selenium and QMetry.

• Responsible for writing clear, concise, and comprehensive test plans and test cases.

• Handle ClientInteractions

Desired Profile:

• Extensive experience in Automation Testing of web application

• Experience in Manual Testing

• Hands-on testing experience on Selenium, Appium, QMetry.

• Strong knowledge ofsoftware QA methodologies, tools, and processes • Experience with performance and/orsecurity testing is a plus.

• Excellent Communication Skills & Client Interactions.

Good to Have:

• Experience in manual testing

• KPI driven

• Should be a team player

• Independently evaluates issues and proposes solutions

• Raises issues/concerns on time

• Good if he/she has experience testing AI/ML model

Qualifications:

MCA, BE/B.Tech - All Regular - 65% Above 

Key Responsibilities:

• Rewrite existing APIs in NodeJS.
• Remodel the APIs into Micro services-based architecture.
• Implement a caching layer wherever possible.
• Optimize the API for high performance and scalability.
• Write unit tests for API Testing.
• Automate the code testing and deployment process.

Skills Required:

1. At least 3 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
2. Excellent hands-on experience using MySQL or any other SQL Database.
3. Good knowledge of MongoDB or any other NoSQL Database.
4. Good knowledge of Redis, its data types, and their use cases.
5. Experience with graph-based databases like GraphQL and Neo4j.
6. Experience developing and deploying REST APIs.
7. Good knowledge of Unit Testing and available Test Frameworks.
8. Good understanding of advanced JS libraries and frameworks.
9. Experience with Web sockets, Service Workers, and Web Push Notifications.
10. Familiar with NodeJS profiling tools.
11. Proficient understanding of code versioning tools such as Git.
12. Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms.
13. Should be a fast learner and a go-getter — without any fear of trying out new things Preferences.
14. Experience building a large scale social or location-based app.

JOB DESCRIPTION

Senior Software Engineer

It is a fish and seafood supply chain platform.It is a B2B marketplace leveraging technology to deliver the fastest harvest-to-retail in the industry.Building the future of meat and seafood supply chain.We are building smart supply chain to deliver the highest quality seafood and meat for the Indian consumer. Our innovations in process management and workforce orchestration along with strong industry credentials are enabling us to deliver the fastest harvest-to-fork in the industry.Our endeavor is to leverage experience across various parts of the value chain – farming, production, delivery to marquee brands – to deliver similar value to the Indian consumers.

Role

As a senior software engineer, you will contribute to our end to end supply chain platform. You'll work with all key stakeholders to deliver scalable, maintainable backend code and work with frontend developers to deliver amazing user experiences. We are building a design and process-centric culture where you'll play a key role in the implementation of the foundation of all our systems. Up for a challenge?

You are:

• A self-starter with a sense of what it takes to be successful as a team
• Agile - welcome change, do as less as possible and embrace continuous delivery
• Conscious about how quality is carried through from the UI to all layers underneath
• Opinionated, but flexible to accommodate the big picture

Responsibilities

• Analyse requirements, provide estimates and deliver code in an agile setup
• Stay on top of all owned work and raise red flags as early as possible
• Define the architecture, best practices and coding standards
• Support continuous technical improvement by investigating alternatives and technologies and present them for architectural review 
• Motivate team members, coach junior members and extend goodwill to other employees

Must have

• Prior startup experience, preferably with war stories to share
• 4-6 years of software industry experience
• Solid understanding of software design, development, testing, and problem-solving 
• Expertise in coding efficient, high quality and modularized software 
• Expertise in JavaScript, node.js based backend development
• Expertise in common design patterns and anti-patterns in Javascript
• Experience in building and scaling service-oriented architecture and microservices
• Expertise in relational and non-relational databases and expertise in at least one database system
• Experience with planning, execution and maintenance of test infrastructure for backend workflows
• Experience with CI/CD and setting up a monitoring infrastructure
• Knowledge of AWS, specifically building scalable cloud-native architectures using services like Lambda, AWS Gateway, Aurora, etc
• Knowledge of Unix shell and source control systems and tools such as git 
• Strong technical leadership skills
• Strong communication skills
• Technical mentoring skills

Great to have

• Experience with GraphQL, meteor.js and other modern JS ecosystems
• Experience with blockchain and interest in ML
• Experience working on high traffic systems
• Bachelor’s degree in Computer Science or a related discipline.

Key Responsibilities:

• Creating and implementing efficient solutions to optimize the customer journey and experience
• Solid experience with customer journey mapping, process optimization, and process improvement
• Owning product implementation and contributing recommendations on product roadmap
• Defines the product vision, strategy, and roadmap.
• Monitor all projects and ensure achievement of all revenue objectives
• Achieve all business objectives and determine an effective strategy
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Measure project performance using appropriate tools and techniques
• Report and escalate to management as needed
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Campaign Management

Educational Requirements:

• 3+ years’ experience in the FinTech, product / project management
• Education: B Tech (Bachelor of Technology)

Skills:

• Strategy and Planning: Proficient in developing & implementing need-based plans
• Campaign Management
•  
• Excellent organizational and data analysis skills; ability to derive actionable conclusions from
• large data sets and statistical studies
• Maximizing profitability, Client Engagement, Revenue
• Products/promotions / discounts/ Cashback offers for B2C
• Customer Life Cycle Management
• Understanding the product Life cycle and sympathy towards customer pain points
• Works closely with stakeholders to ensure business case and customer satisfaction goals are met
• Measure project performance using appropriate tools and techniques
• Excellent communication and writing skills
• Team player

TECHNICAL SKILLS

• Computer Languages: Data Structure, Algorithms, DBMS (Conceptual), SQL DBA
• Software Packages: CleverTap (Mobile App Analytics Tool), MS office - Excel, PPT, Visio

Platform - Clevertap, Netcore

• Proven working experience in web programming.
• Top-notch Programming skills and in-depth knowledge of modern HTML5/CSS/jQuery.
• Familiarity with at least one of the following programming languages: PHP, ASP.NET, JavaScript.
• A solid understanding of how web applications work including security, session management, and best development practices.
• Adequate knowledge of relational database systems, Object Oriented Programming and web application development.
• Hands-on experience with network diagnostics, network analytics tools.
• Basic knowledge of the Search Engine Optimization process.
• Aggressive problem diagnosis and creative problem-solving skills.
• Strong organizational skills to juggle multiple tasks within the constraints of timelines and budgets with business acumen.
• Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques.
• BCA/MCA/B.Tech/BSc in computer science or a related field

Roles & Responsibilities

1. Position : Technical Lead (JAVA/J2EE)
2. Salary : As per the Industry standard 
3. Role: (70% Technical; 30% Team Leading Activities)
4. Successfully design medium to large-scale Enterprise solutions using Java technologies
5. Good knowledge of the design patterns like core design patterns, J2EE design patterns and architectural design patterns along with knowledge of UML
6. Lead technical discussion to provide technical guidance and create coding standards
7. Good with architecting and engineering systems independently, would want the individual to be comfortable implementing a significant part of the framework.
8. Provide technical knowledge and leadership on design and development best practices. 
9. Provide technical input on unit and integration tests for server- and client-side applications, build and deployment procedures and standards.
10. Interaction with management and module leads

Required skills

1. 5+ years of experience in developing and testing software using Java J2EE based application
2. Experience in managing team technically.
3. 3+ years of experience in Object Oriented Analysis and Design. 
4. 2+ years of experience in developing application using Spring (Spring Core, Spring ORM and Spring Batch), Hibernate.
5. 2+ years of experience in web technologies using Spring MVC, jQuery. 
6. Good knowledge of design patterns
7. Knowledge on SSL, Web application security frameworks
8. Experience in J2EE performance and scalability
9. Hands on experience on Maven, Jenkins, Nexus etc.
10. Proficient in Software development/integration/build tools like GIT, GERRIT, JIRA/BugZilla
11. Sound knowledge of Object-Oriented Analysis, Design and Design Patterns especially MVC is must
12. Good Knowledge and hands on experience on different databases.  
13. Proficient in Writing / Understanding PL / SQL objects like stored procedures, triggers.  
14. Knowledge on various Application servers including WAS, WLS and JBoss.  
15. Very strong skills in to Angular, AJAX, JSF, Struts, HTML 5, CSS, Bootstrap.  
16. Implement jUnit (unit testing framework) in the project
17. Excellent Oral and Communication skills.