Customer Care Executive
1 - 5 yrs
₹2.5L - ₹3.5L / yr
Bengaluru (Bangalore)
Skills
Customer Relationship Management (CRM)
Communication Skills
Interpersonal Skills
Problem solving
Company Description
Connect and Heal - CNH Care is a healthcare organization based in Bengaluru that provides holistic outcome-focused, patient-centric care. The company serves as the first point of contact for the healthcare needs of employees and their families through virtual and in-person care. With a subscriber base of over 6 million lives, Connect and Heal aims to provide a care continuum by offering integrated healthcare services, including acute and primary care, emergency response, chronic care management, preventive health checks, diagnostics, and hospital assistance.
Role Description
This is a full-time on-site role for a Customer Care Executive at Connect and Heal - CNH Care. The Customer Care Executive will be responsible for providing customer support, ensuring customer satisfaction, delivering exceptional customer service, and effective communication. They will also be responsible for sales-related tasks to promote the company's services.
Responsibilities:
- Handling customer queries via any support channel
- Approach all queries with customer centric attitude
- Offering exceptional customer service and satisfaction
- Help build and improve processes
- Adhere to set standards of TAT and SLA
- Demonstrates customer empathy during all interactions with customers.
Candidate requirements:
- 1 to 3 years’ experience in a customer support role
- Can handle verbal and non-verbal process (chat, email, phone)
- Excellent interpersonal skills
- Excellent written and oral communication skills in English and Hindi
- A quick learner
- Ability to make high quality decisions & Multi task.
Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency)
CTC offered: 2- 3.50 LPA
Location: Bangalore, HSR Layout
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About Connect and Heal
Founded :
2016
Type :
Services
Size :
100-1000
Stage :
Profitable
About
Connect and Heal is a healthcare startup providing holistic outcome-focused, patient-centric care. It acquires its users through its diverse corporate clientele, which includes startups, MSMEs, and Fortune 500 companies. Over the past six years, it has built a subscriber base that is arguably one of the largest in the industry. Today it touches over 6 million lives.
It was founded by Sanjay Vinayak, Elwinder Singh, and Galveender Kaur in 2016. Prashant Kashyap joined as the fourth co-founder in 2022.
Headquartered in Bengaluru, Connect and Heal serves as the first port of call for the healthcare needs of employees of several organizations and their families. Through virtual and in-person care anywhere, anytime, it strives to provide a care continuum to its users. By standardizing clinical care, Connect and Heal is helping patients receive care that matches global benchmarks. Its services include 360-degree integrated healthcare, including acute and primary care, emergency response, chronic care management, preventive health checks, investigative diagnostics, health management, hospital assistance, and concierge care.
The company has 2500+ doctors and specialists on the panel, backed by an extensive network of 6000+ hospitals and clinics and 3500+ diagnostic centers and pharmacies across 8000+ pin codes. It is also the largest aggregator of ambulances, with more than 4000 vehicles. Today Connect and Heal touches over 6 million lives across 400+ organizations. With 70,000+ doctor consultations and 10,000+ health screenings every month, it serves users in over 300 cities across India.
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- Implement SAP PS Solutions: Lead and support the implementation of SAP Project System (PS) solutions, focusing on CPM/EPPM (Commercial Project Management), to ensure alignment with business processes and objectives.
- CPM Configuration & Customization: Configure and customize the SAP PS module and CPM functionality to meet business requirements, including project structures, cost tracking, budgeting, and billing processes.
- Integrate CPM with Other Modules: Work on the integration of CPM with SAP FI, CO, MM, SD, and other relevant modules, ensuring a seamless flow of data across systems for accurate project accounting and management.
- Project Planning & Execution: Support the planning, execution, and monitoring of projects within the SAP PS module, ensuring that CPM/EPPM processes such as project scheduling, resource management, and cost monitoring are handled efficiently.
- Data Migration & Conversion: Oversee data migration activities from legacy systems to SAP, ensuring correct data mapping, transformation, and validation for project data within SAP PS and CPM/EPPM.
- User Training & Documentation: Develop training materials and conduct training sessions for end-users on the SAP PS and CPM/EPPM functionalities.
- Provide comprehensive documentation of configurations and processes
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- Post-Implementation Support: Provide ongoing support during EEthe hypercare phase and beyond, troubleshooting issues and ensuring proper maintenance and optimization of SAP PS and CPM/EPPM solutions.
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- CPM Mandate: Strong hands-on experience with CPM functionalities within SAP, including commercial project planning, execution, cost management, billing, and revenue recognition.
- SAP Module Integration: Experience integrating SAP PS with other SAP modules like SAP FI, CO, MM, SD, and other relevant systems for end-to-end project management.
- Project Management Knowledge: Strong understanding of project lifecycl management, budgeting, forecasting, and reporting within the SAP environment.
- Data Migration Expertise: Experience with data migration activities, particularly in the context of SAP PS and CPM, ensuring data integrity and proper system configuration.
- Analytical & Problem-Solving Skills: Excellent problem-solving and analytical skills to identify issues in the project management lifecycle and implement corrective measures.
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Certification: Relevant certifications in SAP PS and CPM are a plus.
Experience in SAP S/4HANA: Experience with SAP S/4HANA and its
integration with PS/CPM functionalities is a plus.
Read more
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At HaystackAnalytics, we rely on our dynamic team of engineers to solve the many challenges and puzzles that come with our rapidly evolving stack that deals with Healthcare and Genomics. We are looking for full-stack engineers who are passionate problem solvers, and ready to work with new technologies and architectures in a forward-thinking organization that’s always pushing boundaries. Here, you will take complete, end-to-end ownership of projects across the entire stack. Our ideal candidate has experience building enterprise products and has an understanding and experience of working with new-age front-end technologies, web frameworks, APIs, databases, distributed computing, back-end languages, caching, security, message-based architectures et al.
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You’ll be joining a small team working at the forefront of new technology, solving the challenges that impact both the front-end and back-end architecture, and ultimately, delivering amazing global user experiences.
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• Develop cloud platform services based on a container orchestration platform
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Who are we?
HaystackAnalytics is a company working in deep technology of genomics, computing, and data science for creating the first-of-its-kind clinical reporting engine in healthcare. We are a new but well-funded company with a tremendous amount of pedigree in the team (IIT Founders, IIT & IIM core team). Some of the technologies we have created are a global first in infectious disease and chronic diagnostics. As a product company creating a huge amount of IP, our Technology and R&D team are
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response to market conditions. Support developing
the pricing strategy formulation to remain
competitive and enhance profitability. Analyze
competition and industry trend.
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situation.
Develop Methodology for calculating List Price, Price Floor, Price ceiling for various product lines within various
market segments in relation to the value. Maintain corporate price list and periodically update appropriately
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Transition the organization from cost plus pricing model to value pricing model
Develop value pricing model and implement it for all new products.
Define approval standards and processes
Perform financial evaluation to assess pricing action effectiveness
Lead the Price increase process/change management process for the organization. Work with sales, management,
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Propose new models and product features to improve gross margin and increase revenue
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years in a similar role
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Read more
Chandigarh
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Fitelo is one of the fastest-growing companies. We all work together to serve our clients in the best possible way, and we like to have a lot of fun while we are at it. We are looking for an Angular Developer who will be responsible for building Single Page Applications (SPAs).
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About Company
At FITELO, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settle for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We're a team of health care experts from doctors to dieticians to fitness coaches helping people to achieve their fitness goals. You have an immense opportunity to learn and grow under the mentorship of our team who have experience working in some of the best organizations like Price water house Coopers, Nissan, IIT, and IndusInd Bank, just to name a few.
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Bengaluru (Bangalore)
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● Design and implement a high volume data analytics pipeline in Looker for Bidgely flagship product.
● Implement data pipeline in Bidgely Data Lake
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● Attention to details. Strong communication and collaboration skills.
● BS/MS in Computer Science or equivalent from premier institutes.
● 3-5 years of strong experience in data analytics and in developing data pipelines.
● Very good expertise in Looker
● Strong in data modeling, developing SQL queries and optimizing queries.
● Good knowledge of data warehouse (Amazon Redshift, BigQuery, Snowflake, Hive).
● Good understanding of Big data applications (Hadoop, Spark, Hive, Airflow, S3, Cloudera)
● Attention to details. Strong communication and collaboration skills.
● BS/MS in Computer Science or equivalent from premier institutes.
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Read more
Nagpur
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Experience using Web 2.0 technologies including HTML5, JavaScript, CSS, AJAX.
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An unexplainable urge to strictly follow JavaScript coding standards
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Good understanding of browser rendering behavior and performance
Experience using at least one major JavaScript toolkit (such as Dojo, jQuery, extJS)
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Curiosity about all things Design
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Collaborating with other team members and stakeholders
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Contributing to continuous improvement of products by suggesting enhancements to user interface and application architecture or use of new technologies
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Shubham Vishwakarma
Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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