Customer Care Executive

JOB DESCRIPTION

Experience: 3-10 years

Required Skills and Qualifications 

Backend: 

• Strong programming skills in Core Java, Java 8+ 

• Experience with Spring Boot, RESTful APIs, Microservices architecture 

• Good understanding of JPA/Hibernate, and SQL/NoSQL databases 

Frontend: 

• Proficient in React.js, JavaScript (ES6+), HTML5, CSS3 

• Experience with Redux, React Hooks, and component-based architecture 

• Familiarity with front-end build tools (Webpack, Babel, NPM)

Key Responsibilities

• Develop and maintain scalable backend services using Core Java / Spring Boot 

• Design and implement responsive, high-quality front-end interfaces using React.js 

• Integrate backend APIs with frontend components seamlessly 

• Collaborate with product managers, architects, and QA to deliver quality software 

• Ensure code quality through unit testing, code reviews, and performance tuning 

• Troubleshoot and debug production issues as needed

Position Name: Implementation Consultant

Work Shifts: 6 pm- 3am IST

Work Location: Remote, India

Required Experience : 10 + Years

Position Overview :

Replicon the world's first knowledge workforce management solution provides a modern and unified solution designed for your business. We help align your people with projects, skills and time to build a high-performing organization. Replicon has 25+ years experience building world class SaaS products with an R&D budget of 41%. We are a 700+ strong team across multiple geographies and have 7800+ customers in 80+ countries.

As an Enterprise Implementation Consultant, you will be responsible for ensuring that Replicon’s customers achieve success with their chosen solution, which is defined by effective implementation, high user adoption, and return on investment. Leveraging your functional, technical and consultative skills, you will achieve these goals by understanding the customer’s overall business objectives and provide recommendations on how to get the most out of Replicon’s solutions to facilitate our customers business need. You will partner with our enterprise project team to review current business processes and make recommendations to improve efficiency while mapping solution design to Replicon product functionality.

Individuals with implementation experience in HRIS, time management, ERP, and/or payroll systems are encouraged to apply. Ideal candidates would have proven history of exemplary consultative skills, client servicing skills and experience in translating technical requirements to business solutions. You are expected to be creative and think outside the box to and be able to operate in in a fast-paced environment with competing priorities

Open to work in Global working hours

We have:

• An innovative, market-leading enterprise solution with a growing customer base
• An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
• Clear goals with an opportunity to learn new things and explore a variety of avenues
• Smart, well-connected global teams that work like a family with the sole aim to delight customers
• An open-minded approach to continuous improvement of people, product and processes

You have:

• Bachelor’s Degree or equivalent work experience in the software industry
• PMP, ITIL certification is a plus
• Overall 10+ years of experience with 8+ years of strong consulting, customer delivery, Implementation experience of business software such as ERP, CRM, Payroll, HRIS, SAAS applications is a plus
• Excellent business acumen and experience dealing with challenging situations
• Experience working and communicating with C level executives and HR/Payroll heads
• Experienced in handling multiple complex engagements simultaneously
• Experience implementing multiple project configuration set up, with proven incorporation of structured planning and testing processes
• Expertise in setting and managing customer expectations at enterprise level
• Expertise in business processes, knowledge on system development, process improvements
• Expertise in gathering business requirements, process flows and use cases
• Expertise with modelling and mapping as-is and to-be business processes.
• Engaged in integration touch points and understanding of emerging technologies
• Excellent verbal and written communication skills

What you’ll do:

• Implement and manage a large volume portfolio of key customer accounts
• Responsible for optimal solution design and ensure it meets the client’s business needs
• Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan with the goal of a successful implementation of their chosen Replicon solution
• Oversee successful implementation/configuration of Replicon’s product suite for each customer account by closely working with business analyst
• Develop a strategy for each engagement by identifying their critical success criteria, measurable milestones, potential risks, and recommended plan of action
• Work collaboratively with internal resources keeping the best interests of the customer (technical support, engineering, sales, etc.) and meeting project timelines
• Participate in project planning activities, including defining detailed project tasks/activities
• Ensure 100% quality on each delivery using standard testing methods, validation, and user acceptance testing
• Translate the functional and technical requirements into business document. Responsible for preparing test scripts; training materials and maintaining required checklists
• Responsible for overall project management, stakeholder management and customer management
• Consistent engagement with various levels such as PMO, C Levels, IT, Operation heads at the customer end during engagement
• Share best practices by providing not just product consulting but also a touch of business consulting (as required) based on the domain, industry, or region of the customer

The must-have requirements: Preferably the candidate should have their own mode of transport. Travel Expense reimbursement will be provided.  

• Preference: Local candidates/ candidates who know the city well in terms of areas and student hubs would be preferred. 
• Experience: 0-2 years 
• Job Type: Field Job 

• Own vehicle required 
• Excellent communication and negotiation skills 
• Salary: 2LPA – 3LPA 
• No. Of Openings: 5 

Job Description:  

• Conduct research in a specified area and collect information as per the guidance of City Head  
• Assisting the city heads in pitching to the vendors (brands) and bringing them onboard. This process includes registration, briefing and providing contracts as per discussed norms and policies of the company. 

• Working in tandem with the research team to understand potential vendors well. 
• Formation of an on-ground report on the basis of accumulated data and submitting it to the board so that further strategies could be implemented. 
• Building a network on the basis of your location so that the company can form proper channels and develop connectivity within the city. 
• Submitting critical data collected about vendors to the team and ensuring all privacy policies are followed. 
• Being creative in your sales pitch, contributing ideas and helping the team grow. 

• Build long-term trusting relationships with clients 
• Proactively seek new business opportunities in the market.

• Source- Assess pain-areas in which new technology, solutions and workflows can be implemented to improve efficiency and productivity.
• Identify- Test, flag and fix potential problems, inefficiencies and weaknesses in all IT platforms used across the company/ clients.
• Analyse- Analysing a company's IT system and infrastructure.
• Assistance- Assist the team in research, testing and deploying new solutions based on the requirements of different departments across the company - Admin, HR, IT, Accounts, Sales, Client Relations, Marketing & Design.
• Innovate- Evaluate and foster innovation, to deliver high impact IT solutions by coordinating the business process-integration, automation and operation of all IT systems across the company / clients.
• Implement- Installing computer equipment and software, working with users to recommend appropriate hardware and software upgrades.
• Rearrange- Dealing with product faults and arranging repairs and replacements.
• Maintain- Periodic updates and maintenance of all the software used across different departments.
• Manage- Handle all employee joining and exiting formalities, for a smooth experience.
• Update- Be able to provide strong day-to-day server and workstation support.

• Prepare accurate and timely reports.
• Document technical knowledge in the form of notes and manuals.
• Ensure the creation and maintenance of all written documentation, including system and user manuals, company wiki, license agreements, warranties, and modifications & upgrades.

• Coordinate with the vendors for specialised setups, be the company representative in supervising and coordination when an external agency is involved.

• We prioritise skills over degrees but B.E (Computer Science/ Computer Engg/ IT Engg.), MCA or equivalent education and experience is a bonus.
• Progressive IT experience, including experience in a multi-office environment.
• Some sort of certification and/or training on Mac based IT systems is highly desired.

• In depth knowledge and expertise of the latest Microsoft and Mac OS & Server systems. Mobile Devices: iPhone, Android
• GSuite / Google Workspace, Microsoft Office 365
• Experience in backup, restoration and NAS setup & management.
• Networking & Internet Technologies, Active Directory, Group Policy, DNS, DHCP, IIS, iSCSI, VPN
• SaaS Applications, Business Apps & Tools (CRM, POS, CMS, ERP, ATS, HRMS etc.)
• Knowledge of Adobe Creative Suite / Design software, Zoho products is a bonus.

• Hunger to learn and grow, with a can-do attitude and immense passion in technology and how it can enhance the way people work. Keeping current with the latest technologies and developments.
• A true “customer service” attitude is required along with excellent verbal/written communication skills, and strong time management/organisational skills.
• Good listener, confident personality, courteous and friendly manner, absolute integrity.
• Work to deadlines and adapt quickly to a fast changing environment.
• Should adhere to strict confidentiality in maintaining all company and client data.

• Good organization skills and the ability to work closely in collaboration with all teams and external vendors.
• The ability to troubleshoot in a complex technical environment and to work with limited supervision is critical.
• The ability to manage expectations in a deadline driven culture (where a feeling of urgency is the norm) is vital in this role.
• Must possess a strong creative ability to apply IT to solve business problems.
• Superior analytical, evaluative, technical, and problem-solving abilities.

• IT Budget, Procurement and Vendor management.
• IT Infrastructure Management.

Role : Frontend Developer

Department : Technology Team

Experience : 2 - 3 Years of working experience in Frontend 

Proficiency using modern web development technologies and techniques, including

(HTML5, JavaScript) 

Location : South Delhi; 5 Day Working

Qualification : Bachelor’s degree in Computer Science or related field

Major Skills : JavaScript and ES6; HTML5/CSS3, Minimum 1 year flutter experience, etc

Requirements :

• Experience with Node.js as a backend framework and MongoDb or dynamodb (NoSQL)
• Experience with AWS and bitbucket
• Knowledge of integrating HTML with JAVA

Responsibilities :-

• Experience working with front-end web development and have worked on frameworks

like react js, angular js and / or Flutter

• Architect and develop a scalable and maintainable website/app
• Proven experience in troubleshooting, investigated and solved UI performance issues
• Architect solutions, establish best practices and introduce/implement new technologies.

• Knowledge of industry standard software best practices, development lifecycle processes and Agile and SCRUM methodologies

Preferred Qualities :-

• Ability to meet deadlines
• Assertive and go getter attitude
• Strong team player
• Analytical mind
• Relationship building
• Strong data understandings
• Strong problem-solving skills