Customer Care Executive

Our client is the industry-leading provider of AI Assisted Conversational messaging solutions. They help Professionals and Institutes such as Doctors, Lawyers and Hospitals and Education Institutes drive consumer experience over text messaging channels like SMS/Whatsapp in their Enquiry management and Customer support processes. As a forward- thinking global company, it continues to innovate and develop cutting edge technologies like Conversational AI, Chatbots, and Omni channel solutions that redefine how businesses digitally communicate with their customers.

They integrate with Top CRMs like Salesforce,

Zoho, Hub spot among others to drive engagement in key moments, and have acquired 5000

customers across SMB’s and Mid-market (from small Professional Doctors and lawyers to large global staffing companies and large insurance companies).They’re growing at a fast pace and need a sharp, focused, self-starter person to join their marketing team. As a Demand Generation Manager, you will work closely with cross-functional teams, including marketing, product & customer success to own the pipeline.

Requirements

• Own, develop and execute end-to-end campaigns that engage and convert prospective buyers with a focus on developers and marketers within specific verticals.
• Create and oversee impactful and engaging content, targeted competition displacement campaigns and ABM campaigns.
• Work closely with product development, product marketing & customer success teams, to design and implement campaigns that deliver on business objectives.
• Design & execute campaigns that drive pipeline and generate opportunities using PLG motion.
• Understand the buyer’s journey at each stage of the Sales funnel and translate messaging and positioning into effective campaigns.
• Keep track of MQL-SQL-SAL conversion rates, analyze campaign performance, surface insights and provide recommendations for optimizing results.
• Track program results, measure program success and report metrics to stakeholders
• Build strong relationships with key cross functional stakeholders across GTM organization to ensure campaign enablement and engagement.
• Develop scalable, repeatable campaign playbooks
• Guide the creation of content alongside our Content Marketing, Product Marketing and Solutions teams
• Develop outbound and account-based campaigns that complement inbound campaign strategy

What we need:

​

• 10+ years of work experience, with at least 7 years in demand generation
• Graduate/masters in any stream with good understanding of SaaS product space
• Proven track record of leading multi-channel campaigns with success, collaborating with stakeholders and finding opportunities to strategically up level marketing efforts
• Understanding of the nuances of running an integrated campaign, and ability to think both strategically and execute at an operational level with ease
• Agile, Nimble, and energetic
• Being an Individual Contributor, your performance will be measured by the pipeline you generate, your ability to execute and achieve measurable results including new logo development, and owning cross-sell campaigns to drive expansion opportunities

Job Description

 It is a global health and fitness platform that aids users to achieve their true physical and mental potential. We started with the vision to help people transform themselves by giving them access to content and programs that work on aspects of mind, body and recovery. Everyone on this team has a unique and mutually exclusive set of skill, building this company like founders. The platform is a combination of technology, science, art and most importantly people and is therefore driven by the knowledge and experience of world’s best coaches, sports science experts, neuroscientists and psychologists. Our insight is that transformation does not need to be about setting unrealistic goals or killing oneself in the gym. We believe in a more structured, incremental and scientific approach to tap into our true potential. We believe this is not just about how the world perceives us; but more about a way of life we believe in.

Responsibilities: -

We are looking for solid senior back-end developers who are well-versed with NodeJs.

We are looking at folks who have a minimum of 5-6 years of experience in back-end development and have been strong experience.

The mindset is very different and we are looking for folks who have evolved fast in terms of skills and in terms of working on their own projects.

Practical experience in building APIs.

Experience with RabbitMQ or similar queuing system.

Experience with Redis/ElasticSearch is a plus. Familiarity with CI/CD pipeline tools like Jenkins.

Practical experience with Git.

A knack for benchmarking and optimization

Remote Workers would also do…

Tech Lead (Job Description)

About Us

Geo-Insighter is a SaaS-based Next Generation GIS tech start-up working towards helping multiple industries in solving drone data visualisation, analytics and processing problems. It has one of the most advanced Geo-Video players with world-class features and tools to get productive outcomes.

The expectation of the Position: Works independently under limited supervision and applies knowledge of the subject matter in Applications Development. Possess sufficient knowledge and skills to effectively deal with issues, and challenges within the field of specialisation to develop simple application solutions. Second-level professional with a direct impact on results and outcomes. Directly responsible for complete development in the company while directly reporting to founders.

Responsibility And Duty

Key Responsibility Area :

• The candidate must possess a strong technology background with advanced knowledge of Angular 2+, NodeJs, Cloud and web technologies.
• At least 3+ years of strong experience with enterprise-wide systems/platform web development using Angular 8+ as the frontend framework.
• Having strong knowledge of working with JavaScript/Typescript concepts and ES6 features.
• Good understanding of coding principles like modularity, and re-usability.
• Knowledge in Angular UI frameworks like Bootstrap, and Angular Material and should be good in developing Responsive applications
• Thorough knowledge of working with HTML5 language and CSS3.
• Strong experience in managing User Interfaces for data-intensive platforms.
• Hands-on experience in third-party libraries for Graphs, Complex Data Tables, Full calendars etc.
• Strong Experience in Version control like GIT.
• Ability to understand requirements and design UX and translate UX designs into actual product implementation.
• Self-starter with the ability to take a task to completion independently.
• CI/CD pipeline (Build and deploy) for Angular applications.
• Knowledge of AWS Cloud Services
• Must understand Caching strategy and implementation
• Leverage CSS effectively
• Experience in handling a team of at least 5 people.
• Understand all security measures required in deploying the application
• Deep understanding of application architecture

Skills

Must-Have :

• The candidate must possess a strong technology background with advanced knowledge of Angular 2+, NodeJs, and Cloud and web technologies.
• At least 3.5+ years of strong experience with enterprise-wide systems/platform web development using Angular 7+ as the frontend framework.
• Understanding NodeJs (Backend Technologies) along with MongoDB (NoSQL).
• Having strong knowledge of working with JavaScript/Typescript concepts and ES6 features.
• Understanding of cloud technologies 
• Good understanding of coding principles like modularity, and re-usability.
• Knowledge of Angular UI frameworks like Bootstrap, and Angular Material and should be good in developing Responsive applications.
• Thorough knowledge of working with HTML5 language and CSS3.
• Strong experience in managing User Interfaces for data-intensive platforms.
• Strong Experience in Version control like GIT.
• Experience in handling a team of at least 5 People.
• Understand all security measures required in deploying the application.
• Entrepreneurial mindset

Nice to Have :

• Understanding of mobile application development, using flutter.
• Understanding of IoT.
• Familiar with GPS, accelerometer and other mobile sensors.
• Previous Startup Experience

• 5to 7 years plus experience having implemented Adobe Experience Manager based Solution in a large scale environment
• Deep understanding of Adobe AEM, Apache Sling, Servlets
• Experience developing applications, templates, and components for the Adobe AEM product (WCM, DAM, CRX)
• Experience customizing workflows and integration with other enterprise systems
• Demonstrated experience with Java, JavaScript, HTML5, CSS3, and related technologies
• Expertise in Java, web development experience, and other Content management system experience.
• Great understanding of Web technologies like XML, HTML, Client Server-side scripting languages such as JavaScript, JSP, and web services development using RESTful implementations.
• Should have exposure on the continuous integration build tools and code quality tools

Responsibilities

• Develop digital consumer experiences based on a foundation of the Adobe AEM product suite, including AEM, CRX, Target, and DAM
• Translate marketing and website needs into AEM specific recommendations and solutions
• Leverage AEM, other state-of-the-art technologies, and integration patterns to solve cross-departmental challenges
• Design and improve internal development methodologies around Adobe AEM solution
• Develop front end and back end components using AEM

The ability and desire to sell

Excellent communication skills

A positive, confident and determined approach

High degree of self-motivation and ambition

The skills to work both independently and as part of a team

Active listening

Taking Initiatives

Verbal communication skills

Time management

Critical thinking

Self-regulation

Architectural:

Design and implement a software architecture

Select a technology stack

Design and configure infrastructure

Select a development toolkit (IDE, etc.)

Design and implement a database design

Improve and optimise the application architecture

Ensure scalability of the application

Ensure scalability of the infrastructure

Explore new technologies and decide whether to implement them

Strategy, planning, and design:

• Take end-to-end ownership of the product, identify technology requirements, define the future product vision, create preliminary design concepts for add-on modules and shape overall technology and product roadmap by collaborating with the founders, business development, and marketing team.
• Ensure user oriented design is the primary approach to product development across multiple screens, based on user behaviour data and direct customer feedback.

Implementation and deployment:

• Manage Product Release, QA cycles, feature implementation and on time delivery through in-house team and vendors.
• Collaborate with team and customers to define use cases.
• Creation of wireframes/prototypes, site maps and user-flows for web and mobile platforms.

Operational management :

• Support marketing by implementing technical requirements for SEO/product analytics.
• Establish and supervise a quality assurance process, including integration & system testing.
• Rigorously monitor key performance metrics and coordinate with various teams to take corrective actions if needed.
• Establish and forecast ROI of features and succinctly articulate competitive advantage.
• Set-up data collection and analysis system in collaboration with CEO to track key performance.

metrics.

Strong fundamentals in computer science/engineering and algorithm design.

Practical knowledge of computer software algorithms in machine/deep learning, NLP, Computer Vision etc.

Personal Requirements:

• Min of 7+ years of Hands on experience in Web app development, payment gateways implementation, architecture design, product management, databases and UI/UX in consumer facing applications.
• Experience on projects involving engineering and algorithmic functions, machine learning, deep learning and artificial intelligence is very advantageous.
• Creative self-starter who is comfortable with both taking initiative and working in teams.
• Strong communication skills.
• Willingness to learn and utilise emerging technologies.
• Sincere passion to use disruptive technologies that can be globally significant

Responsibilities:

• Develop sales opportunities by researching and identifying potential accounts & understanding customers' needs.
• Making outbound calls/communications to potential customers, and source new sales opportunities through inbound leads.
• Use outbound channels like LinkedIn to identify key decision makers.
• Route qualified opportunities to the sales team for further development and closure.
• Research accounts, identify key players and generate interest.
• Creating, maintain and expand the database of prospects.
• Team with channel partners to build opportunities pipeline.
• Perform effective online presentations to prospects.
• Keeping all the sales & marketing collateral ready & up-to-date.
• Identify decision makers within targeted leads to begin sales process.
• Penetrate all targeted accounts and radiate sales from within client base.
• Collaborate with appropriate team members to determine necessary strategic sales approaches.
• Create and deliver qualified opportunities to other team members.
• Assist in creating RFP responses to potential clients.
• Where necessary, support marketing efforts such as trade shows, exhibits, and other events.
• Appropriately communicate brand identity and corporate position.

Requirements:

• 2+ years of inside sales experience.
• Bachelor's degree or equivalent, Preferably with MBA.
• Track record of over-achieving quota.
• Proficient with corporate productivity and web presentation tools.
• Experience working with Salesforce.com or similar CRM.
• Proficient in Microsoft Office.
• Excellent verbal and written communications skills.
• Strong listening and presentation skills.
• Ability to multi-task, prioritise, and manage time effectively.

UI/ Full Stack - Web

Skills: Core Dotnet, C#, AngularJs, Scripting knowledge, Framework development, writing complex queries, design patterns, and Code reusability

Experience:  5- 8 yrs

Education: B.Tech/B.E(Mandatory)

UI/Full Stack developer 5+yrs C# programming ASP.net Angular4.0 & above JavaScript, HTML, CSS. SQL Advanced, No SQL (Good to have)