Business Development Manager

Role

This position provides technical support to end users across a variety of IT-related issues. The role involves identifying, researching, troubleshooting, and resolving technical problems related to computer systems, software, and hardware.

The position responds to support requests received via telephone, email, and other channels, while documenting, tracking, and monitoring issues to ensure timely resolution and adherence to Service Level Agreements (SLAs).

Essential Duties and Responsibilities

• Provide technical assistance and support for incoming queries, calls, and issues related to computer systems, software, and hardware.
• Identify, diagnose, and troubleshoot technical issues and problems.
• Categorize, record, and manage reported queries and provide appropriate solutions.
• Assist users with problem identification and resolution.
• Advise users on the appropriate course of action for reported issues.
• Monitor incidents and service requests from initial reporting through final resolution.
• Escalate unresolved or complex problems to the appropriate level of support when required.
• Provide basic online security guidance and technical support to end users.
• Manage one or more customer service/support functions as assigned.
• Act as a primary point of contact for service users and customers reporting issues or requesting information, access, or other IT services.
• Receive and handle service requests in accordance with established procedures.
• Promptly assign and route support calls and tickets to the appropriate teams.
• Log incidents and service requests and maintain accurate and relevant records.
• Maintain detailed technical documentation within Help Desk tickets, including troubleshooting steps, actions taken, and resolutions.
• Identify and classify incident types and service interruptions.
• Record incidents and categorize them based on symptoms, root causes, and resolutions.
• Support day-to-day operational requirements during changes while minimizing service disruptions.
• Ensure support activities remain aligned with applicable SLAs, IT service management processes, and information security requirements.
• Maintain a typing speed of at least 45 WPM.
• Perform basic hardware and software troubleshooting.
• Demonstrate a good understanding of current operating system functionality.
• Possess a basic understanding of computer hardware.
• Demonstrate proficiency with Microsoft products and applications.
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Skills & Qualifications

Technical Skills

• Good understanding of IT Service Desk and technical support processes.
• Knowledge of ITIL processes and best practices.
• Hands-on experience with ServiceNow or similar IT service management/ticketing tools.
• Working knowledge of Active Directory.
• Experience with Microsoft Office 365.
• Knowledge of account provisioning and account creation.
• Basic understanding of computer hardware and peripherals.
• Basic knowledge of Microsoft Teams and Outlook.
• Good understanding of Windows operating systems and common desktop applications.

Professional Skills

• Excellent verbal and written communication skills.
• Strong customer service and customer-handling skills.
• Ability to diagnose problems and provide effective solutions.
• Strong troubleshooting and problem-solving skills.
• Ability to prioritize and manage multiple incidents and service requests.
• Ability to follow established IT Service Desk procedures and guidelines.
• Ability to work effectively in a team-oriented environment.
• Strong attention to detail and accurate documentation skills.

Experience

• 1–3 years of experience in an IT Service Desk, Help Desk, Technical Support, or similar role.

Educational Qualifications

• B.Tech / B.E. in Computer Science, Information Technology, or a related field; or
• Bachelor of Computer Applications (BCA); or
• B.Sc. in Computer Science / Information Technology or a related field.

Additional Requirements

• Adherence to company IT Service Desk (ITSD) policies, procedures, and guidelines.
• Commitment to maintaining information security and confidentiality.
• Ability to meet defined service levels and provide timely support to end users.

Job Title : Data Platform Engineer (SDE 2 / SDE 3)

Experience : 3 to 8 Years (SDE2 : 3 to 5 Years | SDE3 : 5.5 to 8 Years)

Location : Remote (Contract) → Pune (Post Conversion)

Employment Type : Contract-to-Hire (3 Months)

Mandatory Skills :

Java / Python / Go, SQL, Data Engineering, ETL / ELT, Apache Airflow, Apache Spark / Flink, Kafka, AWS/GCP/Azure, Distributed Systems, API Development, Docker, Kubernetes, CI/CD, System Design

Role Overview :

We are looking for a Data Platform Engineer with strong backend engineering expertise to build scalable, high-performance data platforms and distributed systems. The ideal candidate should have hands-on experience in developing production-grade backend applications along with designing and maintaining modern data pipelines.

Key Responsibilities :

• Build and maintain scalable ETL/ELT and data processing pipelines.
• Develop backend services and APIs using Java (preferred), Python, or Go.
• Design batch and real-time data pipelines using Spark, Flink, Kafka, and Airflow.
• Optimize SQL queries, data models, and distributed data systems.
• Work with cloud platforms (AWS, GCP, or Azure) and container technologies (Docker, Kubernetes).
• Implement CI/CD, monitoring, logging, and performance optimization.
• Collaborate with product and engineering teams on scalable system design and architecture.

Required Qualifications :

• SDE 2 : 3 to 5 years of Backend + Data Engineering experience.
• SDE 3 : 5.5 to 8 years of Backend + Data Engineering experience.
• Strong coding skills in Java (preferred), Python, or Go.
• Excellent SQL and data modeling knowledge.
• Hands-on experience with Airflow, Apache Spark / Apache Flink, or similar technologies.
• Experience building scalable backend services and APIs.
• Good understanding of distributed systems, system design. and scalable architecture.
• Experience with cloud platforms (AWS, Azure, or GCP).
• Hands-on experience with Docker and Kubernetes.
• Strong understanding of CI/CD pipelines.
• Excellent problem-solving and debugging skills.

Good to Have :

• Experience with Snowflake, BigQuery, or Redshift.
• Understanding of Kafka, Kinesis, or Pub/Sub
• Performance optimization of large-scale distributed systems
• FinTech or high-scale distributed systems experience.
• Knowledge of data governance, security, and compliance.

Preferred Candidate Profile :

• Strong Backend + Data Engineering experience
• Experience building scalable production systems
• Strong ownership mindset
• Good system design knowledge
• Experience processing millions of events using Kafka/Spark
• Built APIs supporting data infrastructure
• Production engineering experience

Interview Process :

1. Take-home Coding Assignment (48 Hours)
2. Leadership & Strategy Round (1 Hour)
3. Technical Depth – Data Engineering & Performance (1 Hour)
4. Culture & Values Fit (30 Minutes)

Job Details

- Job Title: Senior DevOps Engineer

- Industry: Consumer Internet, Technology & Travel and Tourism Platform

- Function - IT

- Experience Required: 4-7 years

- Employment Type: Full Time

- Job Location: Bengaluru

- CTC Range: Best in Industry

Criteria:

• Strong DevOps / Infrastructure Engineer Profiles.
• Must have 4+ years of hands-on experience working as a DevOps Engineer / Infrastructure Engineer / SRE / DevOps Consultant.
• Must have hands-on experience with Kubernetes and Docker, including deployment, scaling, or containerized application management.
• Must have experience with Infrastructure as Code (IaC) or configuration management tools such as Terraform, Ansible, Chef, or Puppet.
• Must have strong automation and scripting experience using Python, Go, Bash, Shell, or similar scripting languages.
• Must have working experience with distributed databases or data systems such as MongoDB, Redis, Cassandra, Elasticsearch, or Kafka.
• Candidate must demonstrate strong expertise in at least one of the following areas - Databases / Distributed Data Systems, Observability & Monitoring, CI/CD Pipelines. Networking Concepts, Kubernetes / Container Platforms
• Candidates must be from B2C Product-based companies only.
• (Education) – BE / B.Tech or equivalent

Preferred

• Experience working with microservices or event-driven architectures.
• Exposure to cloud infrastructure, monitoring, reliability, and scalability practices.
• (Skills) – Understanding of programming languages such as Go, Python, or Java.
• Preferred (Environment) – Experience working in high-scale production or fast-growing product startups.

Job Description 

As a DevOps Engineer, you will be working on building and operating infrastructure at scale, designing and implementing a variety of tools to enable product teams to build and deploy their services independently, improving observability across the board, and designing for security, resiliency, availability, and stability. If the prospect of ensuring system reliability at scale and exploring cutting-edge technology to solve problems, excites you, then this is your fit.

Job Responsibilities:

• Own end-to-end infrastructure right from non-prod to prod environment including self-managed DBs
• Codify our infrastructure
• Do what it takes to keep the uptime above 99.99%
• Understand the bigger picture and sail through the ambiguities
• Scale technology considering cost and observability and manage end-to-end processes
• Understand DevOps philosophy and evangelize the principles across the organization
• Strong communication and collaboration skills to break down the silos

Key Responsibilities:

• The Laravel/CodeIgniter (HMVC) Developer is expected to be able to perform all aspects of the development tasks, including front- end, back- end, and database development.
• Develop web sites, applications and rich multi- media experiences according to the brief and technical specifications.
• Must have experience and knowledge in Laravel/CodeIgniter (HMVC)/Symphony Framework.
• The applicant is expected to possess strong problem-solving skills programming, testing and troubleshooting skills.
• Proficiency in Laravel/CodeIgniter (HMVC)/Symphony framework(s), jQuery, JavaScript, AJAX, CSS, HTML, MySQL/Postgre SQL/Mongo DB.
• Eagerness to contribute to a team-oriented environment.
• Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality.
• Knowledge of object-oriented programming using HMVC framework.
• Good knowledge of the common Laravel/CodeIgniter (HMVC)/Symphony framework(s) or web server exploits and their solutions.
• Develop, record and maintain cutting edge web-based PHP applications on portal plus premium service platforms.
• Familiar with REST API's and Integration with third-party API's.
• Hands on Experience in an e-commerce environment would be an added advantage.
• Adhering to project coding standards and recommending improvements.
• Modifying existing software to correct errors, allowing it to function in new operating environments.

Additional Technical skillset:

• AWS/Azure deployments and architecture.
• Knowledge of Web RTC.
• API
• Financial and Accounting related product knowledge.

Mandatory Skills :

Laravel/CodeIgniter (HMVC)/Symphony framework(s), CSS, HTML, MySQL/Postgre SQL/Mongo DB, JavaScript, jQuery, AJAX

Education

UG: B.Sc. in Any Specialization, B.Tech/B.E. in Any Specialization, BCA in Computers

PG: Any Postgraduate in Any Specialization

Doctorate: Doctorate Not Required.

Job Type: Full-time

Hubstream:

Hubstream is a fast-growing startup software company with headquarters located near Seattle, Washington, USA, and having Development & Research Center in Chennai. Our software is currently used by the world's largest law enforcement agencies and large enterprises. We help countries, companies, and nonprofits keep people and property safe. Our investigation and crime analytics intelligence software put thoughtful, innovative tools in the hands of people whose passion is to identify and rescue victims or improve their business operations. We have experienced leaders who have grown Hubstream into a world market leader in online child protection. We're quickly expanding to various domains such as Brand Protection, Trademark, Trust and Safety, Cybercrime, etc.

Responsibilities:

We are looking for an experienced developer(s) who has excellent communication skills, interested in interacting with Customers across the globe and helping to solve issues, is self-motivated, looking for a challenge, can see the bigger picture, and takes responsibility. Here are some of the responsibilities.

• Design, develop, and deploy highly scalable secure Web applications and Web Jobs

• Design, develop, test, and deploy backend applications using Microsoft technologies.

• Establish and maintain high coding standards in design and development.

• Ability to take a leadership role thereby mentoring and coaching junior developers as the team grows

Required Candidate Profile:

• B.E/ME/MTech/MCA in Computer Science or related field or equivalent experience

• Demonstrated ability to work on a distributed or remote team is highly preferred.

• Ability to learn and grasp concepts quickly in a fast-paced environment.

• Proven problem-solving, design, and testing skills.

• Excellent collaboration skills and the ability to be adaptable and agile in development.

• Ability to be self-directed and work with minimal supervision. 

We're a network of the world's best developers - full-time, long-term remote software jobs with better compensation and career growth.  We enable our clients to accelerate their Cloud Offering and Capitalize on Cloud.  We have our own IOT/AI platform and we provide professional services on that platform to build custom clouds for their IOT devices.  We also build mobile apps, run 24x7 devops/site reliability engineering for our clients.

We are looking for a friendly, hands on technical, and dependable computer professional to provide the highest level of customer support and improve customer satisfaction that helps build brand loyalty for our udoo platform.

This person MUST have:

• Minimum of 2 year's experience in a similar role.
• Experience in Configure and install various network devices and services (routers, switches, firewalls, VPN, servers)
• Perform network maintenance and system upgrades
• Must be good in Linux platform and basic hardware.
• Provide Level-1/2 support and troubleshooting to resolve issues.
• Work on ticket portal for ongoing customer queries.
• Ability to work effectively in a team environment pleasant, professional, and courteous personality skills
• Good verbal and written communication skills providing call support to Internal and External End Users.
• Handle customer calls/emails regarding technical issues for end users.
• Strong communication skills
• Attention to detail.
• Linux, drafting for email and tickets, basic understanding of vmware is important.

Experience:

• Min 3 year experience

Location:

• Ahmedabad

Timings:

• 40 hours a week with a rotational shift every month.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.