Business Development Manager

Job Title: Customer Support Executive

Job Type - Full Time

Location – Indore

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1.   Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7.   Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8.   Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to effectively interact with customers through email and chat.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

We are looking for a creative and detail-oriented Graphic Designer to join our team in Jammu. The ideal candidate will have a strong portfolio, a passion for visual storytelling, and the ability to design across digital and print media.

Key Responsibilities-

• Create engaging and on-brand graphics for a variety of platforms.
• Collaborate with marketing content and product teams to develop design concepts.
• Edit and finalize designs based on feedback.
• Maintain brand consistency throughout all design projects.
• Stay updated with industry trends, tools and design software.

Requirements-

• 2-5 years of proven graphic design experience.
• Proficiency in tools like Adobe Photoshop, Illustrator, InDesign, CorelDRAW or similar.
• Strong portfolio showcasing creative and professional design work.
• Ability to manage multiple projects and meet deadlines.

Embedos is looking for super heroes, who can help us succeed in our endeavour of becoming a beacon for providing problem solving Industrial IoT Solutions.

Location: MUMBAI

VACANCY: 3 - 4

Embedos makes Controllers –Interface devices and cloud based Software solutions for Remote Monitoring and Control, Industry 4.0 Applications.

We are looking for Engineering super heroes, who have a flare and interest in Core hardware / firmware / embedded software/ Networking and web technologies.

We would want engineers who have wide interests and want to work on multiple specializations. Functions in the embedded domain

• Hardware design small signal /Tele communication/interface electronics/Digital /Latest Microprocessors STM , ESP ,interfaces , I2C, SPI / Peripherals / Schematics /PCB Routing

• Programming languages for embedded devices respective IDEs s, debugging systems

• RTOS, Real time programming concepts.

• Linux Kernel programming, peripheral drivers.

• Communication protocols like Modbus, CAN, OPC other industrial protocols.

• Open source software, documentation, versioning systems.

• Web technology, Web applications, Networking technology, Cloud Interfacing.

We invite you to come and join in our Core team to make this endeavour a success and share the rewards.

Embedos is looking for Super Heroes to work on cutting edge technology involving interfacing IoT enabled Firmware, cloud computing software, generating exciting user interfaces, developing API’s, designing web app architectures, deploying re - usable code and the works.

The Human Resource Manager will lead and direct the routine functions of the Human Resources (HR) department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices.

Roles & Responsibilities :

• You’ll work as part of the software engineering team along with other front-end, back-end, mobile app, QA teams & you will also closely work with the founder.
• You should be able to take the ownership of a project end to end.
• Your primary focus will be to build, implement & maintain the complete back-end stack of the product.
• You will create production grade code and will implement the solutions which run bug free.
• Participate in product development discussions and product development road-maps.
• Collaborate with members across departments to identify and build on improvements to product, process and systems.
•  
• Required Experience and Qualifications:

• 2 to 6 years of software development experience.
• Experience of working on application architecture design will be preferred.
• Experience of working in at least 1 or 2 projects, managing or leading the entire tasks.
• Experience in Docker/Kubernetes, Agile methodologies & CI/CD  automation process.
• Knowledge of Queueing technologies like Kafka, RabbitMQ, ActiveMQ, Version control using Git.
• Experience in microservices architecture, in-memory systems like Redis and basic knowledge of Linux/Unix systems.
• Experience of building applications processing large volumes of streaming data will be preferred.
• Experience from a middle size company or from a startup will be preferred.
• BE/MCA/MSc in Computers/Information technology with a good academic record.

Key Skills:

• Java, & Spring boot
• Hibernate
• Spring Boot JPA
•  Object Oriented Programming
• MySQL & MongoDB
• Jenkins

Perks & Benefits:

• Great learning, innovative and development platform.
• Remote work and flexible timings.
• Reimbursement of the online learning courses on certification.
• Medical insurance coverage for you and the dependence.
• Five Working days per week.

Our client is a Delhi based healthcare platform that is dedicated to Ayurveda and provides wellness solutions to its customers that is tailored and fine-tuned to their requirements. They have created a unique balance of Ayurvedic herbs and western medicine to come up with courses and medical advice which will not only rid their patients of the illness but also helps them bring the body back into balance.

Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.

What you need to have:

Kruzr is building a virtual assistant to help drivers be safe on roads. We help drivers manage distractions in a safe manner, drive in a safe speed range, and avoid drowsy driving and accident prone zones. Our platform also provides deep insights into driver behaviour for better understanding and modelling of risk.

We provide our technology as a platform to motor insurance companies, and now expanding into fleets and ride sharing, to help them reduce accidents and get better visibility of their risk exposure.

We are looking for a product manager to own and manage the product, based out of our Bangalore location.

The key responsibilities we are looking for are:

1. Identifying consumer (drivers) and client (insurance and other partners) and inculcate that into our product roadmap
2. Work with the engineering leads to translate the product roadmap into technical specs
3. Work with the business team to define the product strategy and build and own the product roadmap
4. Define the product metrics and lead a team of product analysts to continuously evolve each feature for maximum customer adoption and growth.
5. Maintain a prioritised backlog and execute efficiently to deliver a great experience for customers
6. Gather feedback from customers and clients to continuously improve the product features.
7. Manage product release cycles

The key traits we are looking for are:

1. You should have the technical knowledge to understand how products are built and have a keen eye for product design and user experience.
2. You should be a master communicator to help the dev team understand the details of the product and ensure the product or feature shipped is as designed and envisioned.
3. You should be diligent and disciplined in your approach.

You must have:

1. 3+ years of product management at a software or mobile technology company
2. Demonstrated success in delivering compelling products in a fast-growing, dynamic environment
3. Strong business acumen, are customer focused, and results-oriented
4. Experience crafting easy to use, delightful user interfaces