Customer Sales Executive

1. Client Handling:

● Act as the primary point of contact for clients, ensuring clear and professional communication.

● Understand client requirements and expectations to align recruitment solutions accordingly.

● Build and maintain strong client relationships to foster trust and repeat business.

2. Scheduling:

● Coordinate and schedule interviews between clients, candidates, and interview panels efficiently.

● Manage calendars to avoid scheduling conflicts and ensure timely updates to all stakeholders.

● Use appropriate tools to streamline scheduling and improve the overall recruitment process.

3. Client Responding:

● Promptly address client inquiries via email, phone, or other communication channels.

● Provide timely updates regarding recruitment progress and candidate status.

● Ensure a smooth flow of communication between clients and the internal team.

4. Client Escalation Handling:

● Manage and resolve client escalations in a professional and timely manner.

● Investigate issues thoroughly, identify root causes, and provide actionable solutions.

● Escalate unresolved issues to senior management if necessary while ensuring client satisfaction.

5. Panel Coordination:

● Liaise with interview panels to ensure their availability for scheduled interviews.

● Share relevant candidate information and interview materials with the panel in advance.

● Provide support to the panel for any technical or logistical requirements during interviews.

6. Candidate Coordination:

● Communicate interview schedules, instructions, and expectations to candidates clearly.

● Assist candidates with any queries related to the interview process.

● Ensure candidates are well-prepared and follow up on post-interview updates.

WHAT WILL YOU NEED TO SUCCEED?

● Experience: 2+ years of experience in coordination and client-facing roles.

● Skills: Strong communication and interpersonal skills, with excellent organizational and

multitasking abilities.

● Knowledge: Familiarity with recruitment processes, tools, and scheduling software.

● Problem-Solving: Ability to manage escalations and resolve conflicts efficiently.

● Flexibility: Comfortable working in a fast-paced, client-focused environment.

- Good understanding of NODE JS back-end development

- Strong understanding of Node.js and frameworks available for it

- Understanding of front-end technologies, such as React/Angular, HTML and CSS3
-Solid understanding of object-oriented development and design patterns.

- Good experience with AJAX, REST and JSON

- Experience with development practices such as Test-Driven Development and Continuous Integration
-Experience in Version Control Systems like GIT, Bitbucket
- Must have good problem solving and analytical skills.

- Must be a team player, having good communication skills, self-starter

- Ability to pick up new technology is needed.

Strategy Development:

• Develop and implement a comprehensive social media strategy that aligns with our marketing goals.
• Identify target audiences and tailor content to specific platforms and demographics.
• Stay up-to-date on social media trends, best practices, and emerging technologies.

Content Creation and Curation:

• Create engaging and visually appealing content, including text, images, and videos.
• Develop a content calendar and ensure consistent posting across all platforms.
• Curate relevant content from external sources to share with our audience.
• Ensure all content aligns with brand voice and standards.

Community Management:

• Monitor and respond to comments, messages, and mentions across all social media channels.
• Build and foster relationships with our online community.
• Engage with influencers and other relevant accounts.
• Handle online reputation.

Analytics and Reporting:

• Track and analyze social media metrics to measure the effectiveness of campaigns.
• Generate regular reports on social media performance and provide insights for optimization.   
• Use social listening tools to monitor brand mentions and industry trends.

Campaign Management:

• Plan and execute social media campaigns to promote products, services, and events.
• Manage social media advertising budgets and optimize campaigns for maximum ROI.
• Collaborate with marketing and other teams to ensure campaign alignment.

Key Responsibilities:

• Identify potential clients and business opportunities through market research, networking, and cold calling.
• Develop and maintain relationships with key decision-makers in target businesses.
• Present and demonstrate product offerings to potential clients.
• Negotiate contract terms and pricing with clients.
• Close sales deals and meet or exceed sales targets.
• Work closely with the marketing team to develop sales collaterals and promotional materials.
• Provide after-sales support to ensure client satisfaction.
• Gather market and customer information to provide feedback on buying trends.
• Maintain accurate records of sales, revenue, invoices, and other important data.
• Create detailed proposal documents and deliver presentations.

Requirements:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in B2B sales, preferably in the [industry].
• Strong negotiation and communication skills.
• Ability to build and maintain relationships with clients.
• Self-motivated and target-driven with a proven track record in sales.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Willingness to travel as needed.

Job Title:

 Senior software Development Engineer

Department:

 Android - Technology

Based at:

 Bangalore

Reports to:

Engineering Manager

Experience:

 4 years to 7 years

Required Qualification:

 B.tech from Top tier college

Company Overview:

At Porter, we are passionate about improving productivity. We want to help businesses, large and small, optimize their last-mile operations and empower them to unleash the growth of their core functions. Last mile delivery logistics is one of the biggest and fastest growing sectors of the economy with a market cap upwards of 50 billion USD and a growth rate exceeding 15% CAGR.

Porter is the fastest growing leader in this sector with operations in major cities, a fleet size exceeding 1L registered and 50k active driver partners and a customer base with 3.5M being monthly active. Our industry-best technology platform has raised over 150 million USD from investors including Sequoia Capital, Kae Capital, Mahindra group, LGT Aspada, Tiger Global and Vitruvian Partners.

We are addressing a massive problem and going after a huge market. We’re trying to create a household name in transportation and our ambition is to disrupt all facets of supply chain. At Porter, we’re here to do the best work of our lives.

If you want to do the same and love the challenges and opportunities of a fast paced work environment, then we believe Porter is the right place for you.

Company URL: https://porter.in/

Porter has multiple mobile apps used by our consumers - app used by our customers to place on-demand orders, app used by our drivers to service those orders, and app used by fleet owners to manage their vehicles on our platform. Each of these apps is frequently iterated over to improve functionality and experience. In such a fast paced environment, we expect our mobile developers to develop and maintain these complex apps with a heavy focus on code design to keep the code easily extensible and maintainable.

Responsibilities:

● Participate in the product life cycle to understand directly from the Product Team the expected behavior of the apps and the use cases being implemented.

● Participate in design discussions with heavy focus on modeling entities and interactions, following architectural patterns like MVP, MVVM, Clean Architecture, etc.

● Collaborate with cross-functional teams - backend teams for finalizing APIs, design team for UI / UX, QA team for testing, etc.

● Participate in iteration planning to give effort estimates.

● Write clean, readable, maintainable and performant code following well established design principles.

● Write Unit Tests and Integration Tests to ensure correctness.

● Track, debug and fix bugs & crashes escalated.

● Ensure the apps are performant - no memory leaks, no frame drops, battery usage, etc.

● Explore and evaluate new technologies, tools and SDKs as may be necessary to improve the entire development pipeline.

● Work with cross-platform technologies, like Kotlin Multiplatform, to ensure consistency of features and code reuse across Android / iOS platforms.

Technologies:

● Languages: Kotlin, Java, SQL

● Frameworks: RIBs, Kotlin Multiplatform, Spek

● Architectures: MVVM, MVP, Clean Architecture, etc

● Libraries: Kotlin Coroutines, RxJava, Dagger2, Ktor, Jetpack, etc

● Integrations: AWS services, Payment Gateways (Razorpay, etc), Google Maps, Firebase, etc

Products & Systems Overview

You will be contributing to products concerning both customers and partner drivers.

● Customer App:

■     All orders serviced by Porter are placed from this app making it our primary business driver.

■     To keep the code for this large complex app maintainable, there is a heavy emphasis on good design and architecture. Currently the RIBs framework is used to break the code recursively into smaller components.

■     To ensure feature parity and consistency across our Android and iOS platforms, we use Kotlin Multiplatform to re-use business logic code across the two platforms.

● Partner App:

■     All orders serviced by Porter are fulfilled by drivers using this app.

■     Given that the app is expected to run for long hours on cheaper phones there is a heavy emphasis on keeping the apps performant - optimizing battery consumption and memory usage.

■     The app serves as a medium for onboarding - providing functionality for partners to upload and verify their documents using Image Processing.

■     To train the drivers for every new feature launched, we provide a guided audio-visual training session - using visual cues like hint to click / swipe with synchronized pre-configured audio to guide him through the sequence of steps.

● Fleet Owner Apps:

■     A multi-platform app for fleet owners to manage their drivers and track their performance and earnings on our platform.

Qualification Prerequisites

● Experience: >= 4 years in Android development

● Proficiency with Android framework and Kotlin.

● Experience in designing, writing and maintaining a large complex app code base.

● Experience with design patterns like MVP, MVVM, Clean Architecture, etc.

● Experience with reactive & asynchronous programming using RxJava / Coroutines / Flows

Position description:

• Architecture & Design systems for Predictive analysis and writing algorithms to deal with financial data
• Must have experience on web services and APIs (REST, JSON, and similar) and creation and consumption of RESTful APIs
• Proficiently writing algorithms with Python/Pandas/Numpy; Jupyter/PyCharm
• Experience with relational and NoSQL databases (Eg. MSSQL, MongoDB, Redshift, PostgreSQL, Redis)
• Implementing Machine Learning Models using Python/R for best performance
• Working with Time Series Data & analyzing large data sets.
• Implementing financial strategies in python and generating reports to analyze the strategy results.

Primary Responsibilities:

• Writing algorithms to deal with financial data and Implementing financial strategies in (Python, SQL) and generating reports to analyze the strategy results.

Educational qualifications preferred Degree: Bachelors degree

Required Knowledge:

• Highly skilled in SQL, Python, Pandas, Numpy, Machine Learning, Predictive Modelling, Algorithm designing, OOPS concepts
• 2 - 7 years Full-Time working experience on core SQL, Python role (Non-Support)
• Bachelor’s Degree in Engineering, equivalent or higher education.
• Writing algorithms to deal with financial data and Implementing financial strategies in (Python, SQL) and generating reports to analyze the strategy results.