Customer Sales Executive

We’re looking for a performance-oriented SEO & Content Marketing Specialist who understands the depth of SEO beyond keywords and backlinks. This role requires someone who can combine content creation, technical SEO, and strategic thinking to grow organic traffic, improve rankings, and drive conversions.

 Key Responsibilities

• SEO Strategy & Execution: Own and execute a full-spectrum SEO strategy (on-page, off-page, and technical) to improve search rankings and visibility.
• Content Development: Write and optimize various types of content including: 
• Blogs and long-form articles
• Email marketing content
• Newsletters
• Service and landing page content
• Keyword Research: Conduct in-depth keyword research to identify content opportunities, optimize existing assets, and map keywords to user intent and funnel stages.
• Advanced Link Building: Plan and execute white-hat link-building strategies such as outreach, digital PR, and creating link-worthy assets like data reports, infographics, or original research.
• Technical SEO: Handle technical SEO aspects such as: 
• Core Web Vitals optimization
• Robots.txt and sitemap management
• Crawl budget management
• Structured data/schema markup
• Internal linking and site architecture
• Trend & Algorithm Monitoring: Stay updated on Google algorithm changes, SEO trends, and AI-driven content tools.
• CMS & Publishing: Work with CMS platforms (WordPress/Webflow or others) to manage content and ensure SEO best practices are implemented.
• SEO Tools Mastery: Use and interpret tools like: 
• SEMrush, Ahrefs, Screaming Frog
• Google Search Console, Google Analytics
• Surfer SEO, Clearscope, and other AI-assisted writing platforms
• Performance Analysis: Use data to inform and iterate strategies. Create regular reports showing SEO growth, content performance, keyword ranking, and user engagement.

 Requirements

• 3–5 years of hands-on SEO experience with proven results.
• Strong content writing skills with attention to detail and SEO relevance.
• Advanced understanding of keyword research and mapping strategies.
• Experience with Core Web Vitals, robots.txt, structured data, and other technical SEO elements.
• Working knowledge of CMS platforms like WordPress or Webflow.
• Strong command of leading SEO and analytics tools.
• Ability to extract actionable insights from data and use them to improve performance.
• Self-driven with a growth mindset and a proactive approach.
• Familiarity with programmatic SEO, AI content tools, or multilingual SEO is a plus

Tech Support Engineer

Job Description

Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.

To meet the qualifications specified:

1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.

2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.

If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.

Roles and Responsibilities

Technical Expertise:

Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.

Customer Support:

Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.

Documentation and Reporting:

Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.

Quality Assurance:

Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.

Communication Skills:

Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:

Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.

Compliance and Security:

Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.

Required Skill Set:

MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

Responsibilities

• Assist in daily administrative tasks, such as copying, filing, and scanning documents
• Manage and maintain executives' schedules, appointments, and travel arrangements
• Coordinate meetings, including preparing agendas, taking minutes, and distributing relevant documents
• Handle incoming and outgoing correspondence, including emails, phone calls, and mail
• Maintain office supplies and equipment by monitoring inventory and placing orders as needed
• Assist in the preparation of reports, presentations, and other documents
• Schedule and coordinate office events, including meetings, training sessions, and conferences
• Perform general office duties, such as greeting visitors, answering phone calls, and organizing office space

Qualifications

• Proven experience as an administrative assistant or similar role
• Excellent organizational and time management skills
• Excellent Communication skills
• Experience in computer proficiency and Microsoft office suite
• Ability to multitask and prioritize tasks
• Attention to detail and problem-solving skills
• Discretion and confidentiality

1. Proven experience as a Tele Caller or similar sales/customer service role

2. Excellent communication and interpersonal skills

3. Ability to remain calm and professional under pressure

4. Strong sales and negotiation skills

5. Ability to work well in a team

6. Knowledge of Loan Products

7. Keep accurate records of customer interactions and transactions

8. Follow up with customers to ensure customer satisfaction and secure sales

'As a Telecaller, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company. In addition to this, you should collect desired information from the clients and maintain healthy relations with them.

Summary about us & the role:
Thrive is a restaurant-first direct ordering platform. Our product touches the lives of restaurant owners, management, kitchen + operations staff and also end consumers.

This role offers an exciting chance for you to build a consumer + merchant experience. And there's a lot of scope to grow and learn at the same time.

Direct ordering is a blue-ocean and we're looking out for innovative designers looking to create brand new experiences contrary to what you see already with food delivery apps.

Role:

• Minimum 2 years of relevant experience
• Should possess strong knowledge of visual design principals along with proficiency with illustrations and icon design
• Proficiency with design tools such as Adobe creative suite, Sketch, Figma and prototyping tools
• Shape the user experience of wireframes by adding or enhancing visual elements considering the principals of aesthetic design.
• Focus on the aesthetics of a product and its related materials by strategically implementing iconography, typography, space, layouts, colour, Illustrations, and in dashboard training gifs/ videos.
• Maintain a design style guide and ensure every feature shipping out into production is compliant with it.
• Work closely with frontend engineers to provide design deliverables such as icons, fonts or any other styling element.
• Work closely with product marketing team on the feature announcement plans, come up with the creative and get them implemented.

Good to have

• Ability to multitask and coordinate between teams.
• Strong attention to detail and strong time management.

• Basic HTML5, CSS3, and JavaScript skills are a plus.

***Brownie points

• Prior experience with SaaS tools & dashboards
• Prior startup experience

• The CTO will set company’s technological vision and lead its execution.
• Responsible to build and scale an online B2B / B2C platform from the scratch
• Build a solid technical team across Software development, Architecture & design, Dev Ops / Infrastructure.

• Min 5 years of experience must have headed a full journey experience of scaling up software product & technology from scratch within a B2C or B2B environment during zero to one phase of the startup
• Proven ability to work in the intersection of technology and business to drive revenue growth. Must have experience of working in a start-up during zero to one phase along with Founder/s or at a Founder/s minus 1 level.
• Proven experience of building and leading engineering teams that have scaled along the journey.
• Must have experience managing teams across Software development, Architecture & design, Dev Ops / Infrastructure
• Candidate must have nuanced understanding of trade-offs among features, risks and costs.

• Manage and Develop the Digital Performance Channels
• Ownership of Top-line building channels like Google Shopping, Google Remarketing, Third Parties for Remarketing
• Continuously chase ambitious targets of ROAS while maintaining min Top Line thresholds
• Build effective journeys of remarketing to reduce the overlaps and shorten the touchpoints to convert
• Exploration of new channels to drive Performance Marketing
• Be an actor of your channel ecosystem
• Owner mindset, willingness to take initiatives, and accountability to drive closures
• Be the key contact window between Users and the technical team
• Challenge the needs and demonstrate managerial courage towards users satisfaction
• Develop, through your posture, a collaborative working methodology, an environment of trust and responsibility among the product team

AN IDEAL CANDIDATE WILL HAVE

• Passion for sport, you like to enjoy the sport with your teammates
• You have an entrepreneurial mindset, a strong sense of responsibility, autonomy, and drive for results
• Recognized capacity to understand business needs, bring structure in a complex environment, and lead action plans
• Strong data analysis skills, ability to perform data analysis and make data-driven decisions
• You are a technology enthusiast; you care about how things work, and you can successfully collaborate with technical experts
• You are well versed with Google Shopping and Remarketing as a subject
• A prior experience in performance marketing/e-commerce is required.

EXPERIENCE

• 3-12 years of experience in the digital eco-system
• Prior experience in performance marketing agencies is a plus
• A Masters degree in marketing is a plus