
About us
Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.
Position: Customer Service Executive
As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of successful customer service and management skills. Along with the team, you will ensure that the customer experience delivers the brand values.
Duties & Responsibilities:
- Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions
- Replenishing retail shelves as per store requirement
- Managing store visual merchandising and managing customer billing and gift-wrapping
- Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations
- Maintaining a safe and healthy work environment
- Following the cleaning and hygiene guidelines set by the store
Candidate Qualifications & Skill Requirements:
- Candidate should ideally have 2- 3 years of experience in a similar profile
- Graduate in any stream. Hotel Management qualification/ course will be an added advantage.
- Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality
- Good written and verbal communication skills
- Ability to work well under pressure
- Flexible and works well with a team
- Ability to multitask
Reporting Manager: Store Manager

About Burgundy Hospitality pvt ltd
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About DeMeNew
DeMeNew Tech Pvt Ltd is a food-tech startup based out of Hyderabad. Founded by 4 long-term Microsoft employees, we have our operations in Hyderabad, Vishakhapatnam and Tirupati with over 100 restaurants on the platform. We are a startup but we have the best partners to work with us already. Our platform is trying to empower restaurant owners by providing them with valuable insights in their operations such as restaurant analytics, increasing the average order size by upselling and cross-selling, managing the inventory and customer engagement. Nitin Sharma, our CEO has over 20 years of industry experience. Prior to DeMeNew, he was a Director at Microsoft. Our advisors include industry veterans like Amit Sircar who is currently the Vice President, Business Productivity Enterprise Services at Microsoft. Amit has spent over 20 years in several
leadership roles with some of the world's most reputed organizations like HP, Wipro Infotech and IBM.
https://www.linkedin.com/company/demenew/" target="_blank">https://www.linkedin.com/company/demenew/
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Hands-on experience on MEAN stack
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