Customer Relationship Manager

 Roles and responsibilities

• Work with founders, to understand business objectives and customer insights
• Work with product, engineering and customers to co-create the product with early customers
• Prepare wireframes, mockups, and prototypes to take ideas from inception to execution
• Build a design strategy, establish high-quality design processes, and create a culture of design within.
• Drive user research to identify problems and experiment with solutions; inform the product roadmap by advocating for user needs
• Strategize, develop, and extend the visual design systems and pattern libraries

• 4+ years of relevant experience
• Self-driven individual with high ownership and a strong work ethic
• Ability to turn complex design problems into beautiful, intuitive solutions
• Ability to collaborate with cross-functional teams to define, design and ship new features
• Aesthetic appeal - you have an eye for beautiful designs/visuals
• Expertise in product thinking & user empathy; being able to identify the key user needs and connect them with effective solutions
• Excellent craft skills, such as visual storytelling, pixel-perfect UI design, and prototyping
• Excellent communication skills, both verbal and written
• Comfortable running a full design process from beginning to end
• Ability to conduct user research studies

REQUIREMENTS: • Candidate must possess excellent Customer Service and Customer Support Skills. • Must have excellent Communication skills, both written and verbal. • Strong Analytical skills to understand customer feedback and provide solutions. • Must have a strong commitment to Customer Satisfaction. • Should have knowledge about basic AI tools. • Bachelor’s degree in business administration, Marketing, Communications, or any related field is required. • Prior customer service experience is a plus. • Proficiency in Microsoft Office and CRM software preferred. Page 2 of 2 KEY RESPONSIBILITIES: ● Respond to customer queries and customers’ concerns. ● Provide support for data collection to enable Recovery of the account for end user. ● Maintain a deep understanding of client process and policies. ● Reproduce customer issues and escalate product bugs. ● Provide excellent customer service to our customers. ● You should be responsible for exhibiting capacity for critical thinking and analysis. ● Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.  

Founding engineer for a stealth startup building social media application for parents. Full stack developers with a spike on front end (specifically React Native) preferred. Immediate hiring need. Please specify notice period.

Responsibilities:

● Work with development teams and product managers to ideate software solutions.

● Design user-side and server-side architecture.

● Build the front-end of applications through appealing visual design.

● Develop and manage well-functioning databases and applications on MYSQL.

● Write effective APIs.

● Test software to ensure responsiveness and efficiency.

● Troubleshoot, debug and upgrade software.

● Create security and data protection settings.

● Build features and applications with a mobile responsive design.

● Write technical documentation.

Requirements:

● Proven experience as a Full Stack Developer or similar role.

● Experience developing web and mobile applications. ● Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript).

● Knowledge of back-end language(Node.js) and JavaScript frameworks (Angular, React, Vue but preferably React).

● Familiarity with MySQL databases, web servers (e.g. Apache) and UI/UX design.

● Excellent communication and teamwork skills.

● Great attention to detail Organizational skills. The knowledge of following, will fetch you brownie points during interviews:

● Ruby on Rails.

● Familiarity with AWS.

● Familiarity with Docker

• Identify and reach out to prominent educational businesses, clients, educators/institutions via calls & visits and virtually.
• Explain and close business proposals deals.
• Interact and onboard identified educators/institutions to our platform
• Ensure retention by relationship-building, problem-solving and nurturing of on boarded educators/institutions.
• Tap new channels of growth for sourcing prominent clients.
• Set new product strategy and vision.
• Brainstorm with the team and strive for constant improvement of processes and come up with new ideas to boost growth.
• Manage the ongoing customer relationship, ensuring that they are effectively adopting and deriving the maximum value from our platform.
• Manage payments, solving client problems by successful collaboration within internal teams.

Xfinito is building a portfolio in new product innovation, product contribution and infrastructure goals while providing individuals and teams the freedom to emphasize specific types of work.

Our work focuses on real –world problems that span the breadth of biomedical engineering, embedded systems, computer science, such as machine and deep learning, data mining, natural language processing, hardware and software performance analysis and much more.

JOB ROLE: PRODUCT DESIGN
Roles And Responsibilities:

• Work with internal and external customers for requirements and implementation details focused on making user-experience recommendations.
• Conduct user interviews and be responsible for writing interview scripts.
• Facilitate cross-functional team in brainstorming ideas to solve user problems.
• Translate ideas rapidly into high-level designs and user journey flows that address the
  issue while contributing to holistic user experience within the product.
• Collaborate with Experience Designers to translate designs and user journey flows into
  prototypes for new products, experiences, and features.
• Analyze post-launch user data to identify opportunities to improve UX/UI.
• Proficient knowledge in Autodesk fusion 360 modelling software.

REQUIREMENTS:

• Demonstrated ability to apply design thinking methodologies to new product and feature innovation.
• Proven ability to conduct and analyze user research that drives design decisions.
• Demonstrated experience in designing for diverse groups of people (e.g., international audiences, multi-language localization, etc.).
• The ability to take a consultative approach during customer iterations. You should be able to interpret what solutions to provide, based on the questions asked.
• Self-motivation, with the ability to work effectively as a member of a team.
• Good oral and written communication skills.
• Excellent interpersonal skills, ability to build strong relationships with clients, and a successful track record of collaboration toward achieving objectives.
• Hands on experience with Computer Aided –Design tools.

EXPERIENCE:

We as a team are looking for freshers or young professionals with (0-4 years of experience) passion and eagerness to build products that are easy to use and visually appealing to our potential customer.  

Candidate should have experince in L2 L3 Testing
Experience in Automation, Manual and Rgression Testing
Scripting language Python
Experience in Networking