Customer Relationship Manager

Job Title : ERP/OMS Integrations Engineer

Experience : 5+ Years

Location : Remote | Full-time

Role Overview :

We’re looking for a technical, client-facing ERP/OMS Integrations Engineer to lead end-to-end implementation of order management systems for e-commerce clients. You’ll handle requirements gathering, system configuration, data flow mapping, integration, testing, and client training.

Mandatory Skills :

OMS/ERP integration (e.g., NetSuite, Skubana), e-commerce platforms (Shopify, Amazon), REST APIs & JSON, data flow mapping, troubleshooting, project management, and client-facing software implementation experience (5+ years).

Key Responsibilities :

• Lead OMS/ERP implementation projects.
• Integrate systems across e-commerce, warehouse, and accounting platforms.
• Troubleshoot data/integration issues.
• Collaborate with internal and external technical teams.
• Train clients and ensure successful onboarding.

Must-Have Skills :

• 5+ years in software implementation (client-facing preferred).
• Experience with OMS/ERP tools (e.g. NetSuite, Skubana, Brightpearl).
• Hands-on with e-commerce platforms (e.g. Shopify, Amazon Seller Central).
• Strong knowledge of REST APIs, JSON.
• Excellent communication & project management skills.

Nice to Have :

• Scripting (Python/JavaScript/SQL)
• Experience with middleware (Celigo, Boomi, Mulesoft)
• Background in supply chain or logistics.

Job Description:

We are looking for a highly skilled Software Developer with 3-5 years of hands-on experience in LAMP Stack development. The ideal candidate will be responsible for developing and maintaining web applications, ensuring high performance, and collaborating with cross-functional teams to define and ship new features.

Key Responsibilities:

• Develop, maintain, and optimize web applications using LAMP Stack (Linux, Apache, MySQL, PHP)

• Design efficient, scalable, and secure backend systems.

• Collaborate with frontend developers and project stakeholders to deliver high-quality products.

• Write well-structured and testable code, following best practices in PHP.

• Troubleshoot, debug, and upgrade existing applications.

• Develop APIs and integrate third-party services.

• Manage and maintain databases using MySQL.

• Perform system and server maintenance on Linux/Unix environments.

• Use Shell scripting to automate routine tasks and deployments.

• Work with the ELK stack (Elasticsearch, Logstash, Kibana) for logging and monitoring.

Qualifications:

• BE/B.Tech in Computer Science/Information Technology/Electronics and Communications

• 3-5 years of proven experience as a Software Developer working with LAMP Stack

• Proficient in PHP, and MySQL.

• Solid experience with Linux/Unix environments, including command-line proficiency.

• Knowledge of Shell Scripting and basic system automation.

• Familiarity with ELK Stack for application monitoring and logging.

• Strong understanding of web protocols, API integration, and database optimization.

• Experience with version control systems like Git.

• Ability to work in an Agile environment and manage multiple tasks efficiently.

Nice to Have:

• Experience with other Python frameworks besides Flask.

• Knowledge of cloud platforms (AWS, Google Cloud) for deploying and scaling applications.

• Familiarity with containerisation technologies like Docker.

Benefits:

• Competitive salary and performance bonuses.

• Medical and insurance coverage.

• Opportunities for professional development and growth.

• Flexible working hours and remote working options.

While screening the profile make sure candidates should be from B2B and B2C SaaS-based companies or startup but not from Ed-tech

We are on a mission to digitize millions of Indian SMEs so they can grow better. At TranZact, it all begins with a WE, including this description :) We all take culture very seriously as we believe whether we build it or not, Culture will happen. So why not create what we love, together! Technology is our backbone and hence for us, Technology is by far the best way to solve any problem! The problem that we are solving is a complex one because we know that it will impact the lives of each and every Indian SME. That's why the folks who work at TranZact are insanely driven towards creating value for SME businesses and helping them Go Digital.

Job Description

Responsibilities

Making conversation with the prospective SME business owners and moving them to a product demonstration Collaborate with all internal and external teams and perform troubleshooting on all client issues and ensure timely resolution. Close sales with qualified leads to generate new business and ensure the client’s needs are met Encourage potential clients to buy premium products and close the best possible deal Build customer relationships with existing clients by reaching out via phone calls, emails, or other forms of communication to increase the likelihood of them using our services again Track sales cycle progress on a monthly and quarterly basis to make sure customer acquisition goals are met Showcase the company’s strengths and highlight our brand by talking exclusively about the characteristics that make our organisation unique

Responsibilities

MBA graduates preferred 2+ years of relevant experience as a business development executive Strong problem identification and objections resolution skills Tech-savvy with the ability to make complex technical matters easy- to understand even for nontechnical people Excellent phone and cold calling skills. Excellent verbal and written communication skills Ability to multitask, prioritize, and manage time effectively Experience of working in a fast-growing unstructured startup environment In-depth experience of market research in SME SaaS-tech or SMB segments is preferred

Why you will love Tranzact

Be a part of the journey to take a Series A startup to IPO Build world class products that will have an impact on the lives of millions Work with a world-class, industry-leading team of engineers, product guys and growth Learn from great mentors and industry leaders.We have an agreement with our AngelInvestors that they will help us build & grow our product & company. Ifrequired, ourteam members can work from their office to learn from them Competitive salary and attractive ESOPs Employee health insurance covered by us

🛎 CTC:

₹8,00,000 to ₹10,00,000

🚊 Location:

Mumbai (On-site)

👴 Experience:

2-6 Years

🔍 Notice Period:

Upto 30 Days

🔑

Sample CVs

✅ Must Have

MBA graduates preferred 2+ years of relevant experience as a business development executive

Strong problem identification and objections resolution skills Tech-savvy with the ability to make complex technical matters easy- to understand even for nontechnical people

Excellent phone and cold calling skills. Excellent verbal and written communication skills Ability to multitask, prioritize, and manage time effectively

Experience of working in a fast-growing unstructured startup environment In-depth experience of market research in SME SaaS-tech or SMB segments is preferred

👍 Good to Have

Zendesk and Fresh Desk experience

Product/SAAS/SME/SMB sales Background

🎯 Target Companies

Ok Credit

Khatabook

Testbook

Pagarbook

Flowbiz

Shiprocket

LendingKart

Razorpay

Paytm

Coverfox

Upgrad

Cleartax

Small Case

Udaan

Moglix

Dukaan

Dream 11

❌ Strictly Avoid

Candidates who are in their late 30s since the workforce of this company is young and they should be able to fit the culture.

30+ days of the notice period.

Don't consider the candidates from Byju's or Whitehat Junior.

Ignore the candidates from the Ed-Tech industry, who have completely worked with the ed-tech companies

Additional Hacks

There will be 5 rounds of interviews for this role

Client Screening

Aptitude

Discussion with the department head

Problem-solving round

Fitment discussion with the CEO

While screening the profile make sure candidates should be from B2B and B2C SaaS-based companies or startup but not from Ed-tech

Qualification, Experience & Critical Capabilities

• Graduation in Engineering (Preferred Computer Science)/ Post Graduation with 8 years (+) hands on experience working in SAP MDM / MDG.
• Experience in writing User Story/Business Requirement Specification, USDD (User Story Design Document)/Functional/Technical Specifications and understand Devops, Agile methodology/framework.
• Act as a partner to the Business for Business Process Query Incidents, Small Change (Projects), Problem Management and define right solution from Design and Cost perspective by aligning with Chief Architect Group (CAG) as and when needed.
• Coordinates with business users and other IT departments to design, develop, implement, enhance and maintain complex solutions.
• Be able to support and challenge the Partners (Vendors) on quotation of Change efforts, Fulfill the role of a SME (subject matter expert), Oversee and support the development of the solution, Validate the functionality as per business needs, support testing (IST & UAT) and User training.
• Experience in collaboration with different domains (functions) within Syngenta and third-party Partners (Vendors).

Relevant Experience

• 8 years (+) experience working as SAP MDM / MDG Functional Analyst.
• Should have worked on implementation of MDM.
• Good to have: Exposure to migration of SAP MDM to MDG.

MDM:

• Experience in MDM configuration.
• Experience in Integrating business process requirements with the technical implementation of SAP Master Data Management / Governance.
• Set up Validation (Business) rules, Workflow process, Import/Syndication Maps.
• Setup and use of MDM Transport Management.
• Design understanding of material / products master repository architecture.
• Experience working on SAP MDM Production Support and New Enhancements.
• Knowledge of handling MDM integration with different systems. Ex MDM <> ECC, SFDC etc.
• Understanding the Business problem and the different Master data used in the Organization (say if its Material Master/Customer/Vendor/Finance Master data etc.).
• Develops and implements strategies to translate business requirements and models into feasible and acceptable designs to ensure that business needs are met.
• Once the understanding phase is done Functional Analyst will have to work with vendor to provide a Solution through SAP MDM and then design and Implement the solution end to end.
• Strong hands on experience in MDM Console, Data Manager, Import Manager, Syndicator, Workflow, Data modeling, Standardization, Cleansing and SAP ECC.
• Consultant should try to wider there view for all the different platforms that are used with MDM such as Netweaver , XI, ABAP etc.
• Identifies areas for data quality improvements and helps to resolve data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design strategies.

MDG:

• Configuration exposure with MDG product / material data objects.
• Experience in UI modelling (Design and Creation of UI, Value restriction and Derivation rules).
• Understanding and familiarity with MDG application framework and various governance API's.
• Able to perform MDG configurations and customizations in areas like data modeling, process modeling, key mapping, duplicate checks, validations, replication and MDG error handling.
• Knowledge in activation and configuration of the MDG modules & components.
• Expertise in Data Model Enhancement, Data Transfer (DIF/DEF), Data Replication Framework (DRF) via ALE / IDOC, key and value mapping.
• Able to perform MDG Configurations and Customizations in areas like Data Modeling, Process Modeling, Key Mapping, Duplicate checks, validations and MDG error handling experience.

General Experience and Prerequisites 

• Excellent written and verbal communication around issues, managing escalations.
• Experience in client facing and managing outsourced partners.
• A Team player with a collaborative attitude, proactive and ability to work under pressure.
• Good understanding of agile ways of working (DevOps model), knowledge on ITIL processes.
• Knowledge of Lean/ 6 Sigma, Design Thinking, Agile methodology.
• Certification in SAP MDM / MDG preferred.

• The ideal candidate will have experience in development teams that work on business facing transactional systems.
• They will have demonstrated the ability to manage people, make architectural decisions, understand business
• processes to deliver the cleanest solutions.
• Share responsibility for implementing the firms accounting platforms. Partner with 3 rd parties (like Consulting Firms)
• and develop technical specifications.
• Share responsibility for availability, scalability, performance and capacity from development through production
• for a critical strategic build of the new accounting platform
• Reduce errors on deployments, improve reliability, and increase speed of implementation through automation
• Continuously refine and improve our toolset to improve our data and persistence layers

• 7+ years of experience in IT including some experience in architecture roles
• Experience building multi-tier, scalable, fault-tolerant web applications
• Experience with platform integrations and designing service APIs
• Extensive Service-Oriented Architecture patterns and design knowledge and familiarity with cloud based services
• Expertise with identity management, authentication and information security best practices
• Expertise in working with complex cross-domain applications in a global organization across multiple time zones
• Enjoys a fast paced, high-intensity and complex environment, troubleshooting time sensitive critical issues and working with people
• Extensive experience with multi-tier transactional architecture and design
• Extensive experience in enterprise software development in Java and web development stacks (Angular, NodeJS, HTML &amp; CSS)
• Experience with Sybase, Cassandra
• Event / Stream processing technologies
• Experience using Agile methodologies – previous experience working from a backlog, sprints, retrospectives etc.
• Passionate about test driven, clean code, automatically tested and continuous deployment
• Excellent analytical and problem-solving skills
• Strong interpersonal skills with ability to present and convey ideas
• Strong attention to detail; action-oriented attitude, and willingness to roll up sleeves
• Curious to explore emerging technologies and learn new things
• Use metrics to drive decision making
• Undergraduate degree in Computer Science or similar discipline, Masters degree preferred
• Experience in the financial services industry is preferred                                                                                                                         

Desired Candidate Profile:

• The ideal candidate will have a strong mix of relationship management, strong analytical, business and technical skills.
• 6-10 years of overall delivery related (pre-sales, solutioning, delivery management or customer account management) experience preferably in the Cybersecurity/SaaS/hi-tech products.
• 2+ years experience in customer facing roles with customers in US/Europe/ME geographies.
• Ability to internalize the product offerings and can discuss solutions, benefits and trade-offs with the customers.
• Ability to build, maintain and leverage strong relationships with Business and Technology Decision Makers within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on our products.
• Ability to multitask in a dynamic, fast paced environment
• Experienced at account management & growth through farming.
• Experienced at leading presentations and discussions with customer’s senior management teams
• Highly energetic, with a passion for helping customers achieve expected business outcomes

Qualifications:

1. Bachelors degree from Top institutes. MBA preferred
2. Excellent organization and project management capability
3. Excellent communications skills, both in written and verbal communications, with the ability to deliver effective presentations, group facilitation and one-on-one consultation is a must
4. Self started, self motivated, flexible and results driven
5. Experience using CRM tools

Preferred knowledge/skills:

1. Experience in Cybersecurity and understanding of network fundamentals. Good understanding of IT and Network Security fundamentals such as Firewalls, Proxies, and Web Security Gateways.
2. Experience working/leading teams in customer success functions for SaaS products.
3. Experience with Product Delivery Lifecycle