Customer Relationship Manager

Job Summary:

The Franchise Manager is responsible for identifying, developing, and managing franchise business partners to achieve company expansion goals. The role involves driving franchise sales, ensuring operational excellence across franchise outlets, and maintaining strong relationships with franchisees to ensure brand consistency, profitability, and compliance with company standards.

Key Responsibilities:

1. Franchise Development

• Identify potential franchise partners and evaluate their suitability based on business objectives and brand values.
• Develop and execute the franchise expansion strategy for assigned regions.
• Conduct market research to identify new business opportunities and viable territories.
• Manage franchise sales cycle from lead generation to agreement signing.

2. Franchise Operations Management

• Provide onboarding, training, and operational support to new franchisees.
• Ensure all franchise outlets adhere to brand standards, operational processes, and quality benchmarks.
• Monitor franchise performance and implement corrective measures to improve sales and profitability.
• Regularly visit franchise outlets for audits, reviews, and relationship management.

3. Financial & Business Performance

• Support franchisees in business planning, budgeting, and P&L management.
• Monitor revenue targets, cost control, and ROI for each franchise unit.
• Prepare periodic performance reports and present to management.

4. Marketing & Brand Compliance

• Collaborate with the marketing team to execute local and national marketing campaigns.
• Ensure all franchise outlets follow approved brand guidelines in operations and customer experience.
• Coordinate launch events and promotional activities for new franchise openings.

5. Relationship & Conflict Management

• Maintain strong, trust-based relationships with all franchise partners.
• Address and resolve franchise-related issues, ensuring alignment with company policies.
• Facilitate continuous communication and knowledge sharing among franchisees.

Key Skills & Competencies:

• Strong business acumen and negotiation skills.
• Excellent communication and interpersonal skills.
• Analytical mindset with ability to interpret financial reports.
• Leadership and team management capabilities.
• Ability to travel frequently and manage multiple stakeholders.

Qualification & Experience:

• Bachelor’s degree in Business Administration, Marketing, or related field (MBA preferred).
• 5–8 years of experience in franchise management, business development, or retail operations.
• Experience in [industry – e.g., Home Décor, FMCG, Retail, F&B, etc.] preferred.

About the Role:

We are seeking an expert in SAP GRC Access Control & IAG. The candidate will be responsible for integrating SAP GRC with cloud-based applications, as well as managing role import/export and ensuring effective risk analysis.

Responsibilities:

1. Hands-on experience in integrating SAP GRC with both cloud-based and non-SAP systems using IAG Bridge.
2. Lead and implement SAP IAG Bridge from a security perspective.
3. Perform troubleshooting, root cause analysis, and resolution of IAG – GRC Bridge connectivity issues.
4. Manage provisioning workflows for cloud applications and on-premise systems.
5. Configure IPS Properties for Source, Target, and Proxy systems.

Key Skills:

Good knowledge of IAM related protocols such as SCIM, SAML, OAuth, and Kerberos.

Requirements:

1. Degree in Engineering with over 8 years of hands-on implementation of Core SAP GRC and IAG, BTP Modules.
2. Experience as a Senior Consultant on large SAP implementations.

Behavioral Requirements:

1. Strong commitment and determination to work towards the overall success of the group.
2. Excellent communication and strong business experience.

.BDA and BDE

ROLES

We're seeking a qualified sales associate to sell annual car and bike Scotty subscription products that our customers have grown to rely on. The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly. 

Job Location: Work from home

Selection process: HR Round followed by group discussion and sales manager round.

Qualification: Any Graduate/Post Graduate

Salary offered: As per industry standards

Working days: 6 days          Sunday is off

Shifts:10:00am -7:00pm

Mandatory language: English 

Laptop/wi-fi: candidates are to use their own laptops,

Additional Compensation: If applicable, this will be decided on the basis of your designation.

About Company

Our client works in the area of skilling and livelihoods for underserved youth. This is a pioneering program with a strong PPP model, an agency-led approach to livelihoods and a vision of socio-economic transformation. The Lighthouses are run through a public-private partnership that empowers the Government, Corporates, NGOs and Citizens to work together towards changing lives.

The Global Opportunity Youth Network (GOYN) is a global initiative catalysing systems shifts for youth opportunity in communities around the world through the creation of sustainable training, employment, and income-earning pathways. GOYN works with “Opportunity Youth” — young people aged 15-29 who are out of school, unemployed, or working in informal jobs.

Designation: Content Manager, Digital Opportunities Project, GOYN, Pune

Reporting To: Director, GOYN : Pune

No. of positions: 1

Expectations / Deliverables:

● Build enduring relationships with NGOs, community based organizations, corporates, employment agencies, skilling organisations, digital platforms and government including PMC for enabling collective action at the city level.

● GOYN brand-building and enrolment of various stakeholders as partners

● Ensure creation of a dynamic working relationship with partners to ensure smooth enrolment of youth into various livelihood/non-livelihood institutions

● Ensure timely updates from partners regarding youth livelihood status to help maintain the youth journey database and enable feedback mechanisms

● Coordinate with organizations to conduct livelihood sessions for youth in the community settings

● Experience in reaching consensus and drafting MoU's

● Be up to date with any developments in the ecosystem and forge new partnerships with youth facing organizations

● Collate, develop and distribute engaging content aligned with the digital platform from partner organisations

● Collaborate with design teams to plan and develop site content, style and layout

● Use content management systems to analyze platform traffic and user engagement metrics

● Manage content distribution to other channels and social media platforms to increase web traffic.

● Ensure legal compliance (copyright and data protection) and secrecy of OY data

● Stay up to date with developments and generate new ideas to draw the audience’s attention.

Preferred Skill sets, Years of Experience, Professional Background:

● Post Graduation in any background, with 1-3 years of experience in the field of Content writing and partnership building

● Strong commitment towards building relationships with organizations in the ecosystem

● Hands-on experience with MS Office and WordPress

● Basic technical knowledge of HTML and video editing etc.

● Knowledge of SEO

● Competent in managing social media

● Excellent writing skills in English, Hindi and Marathi

● Attention to detail

● Good organizational and time-management skills

● Open to travel.

You will play a crucial role in developing and implementing marketing strategies to promote our cosmetic products and drive sales

Should be in a position to find the right distributors area wise(Beauty academy/training/coaching centers) and people who are interested in beauty products

Learning about the production, distribution, and use of products, connecting with distributors to pitch our products, and negotiating and closing sales deals

Need to undertake the field work to review & evaluate strategy implementation

Job Description 

We are looking for a reliable Administration Executive. He will undertake administrative tasks, ensuring the rest of the staff has adequate support to work efficiently. The ideal candidate will be competent in prioritizing and working with little supervision. The administration executive will ensure smooth running of our company’s office.

Key Responsibilities:

• Admin & daily office facility work
• Ordering Office supplies (stationery, pantry and other inventory)
• Maintenance & repair of Assets/Laptops
• Bills & payment records.
• Supervision & Staffing of the office.
• Tracking budget expenses.

Desired Candidate Profile:

• Good verbal and written communication skills.
• Technical bent of mind to isolate a problem quickly.
• Have proven experience in the same domain.
• Proficient with Microsoft Office, Excel software and phone systems.

Education-

Education: Any Graduate

Mosaic is looking for a Senior Executive in Ecommerce. 

Managing efforts across all marketplaces. Revenue numbers across these channels would be your primary KPI. You would also be expected to oversee and manage the operational aspects. 

Responsibilities 

• Define, develop and constantly optimize digital solutions to meet the goals and KPIs by developing and A/B Testing campaign strategies, landing pages & pricing strategies 
• Maintain the online listing sheet for the brand and make updates as products are added,prices are changed etc.
• Audit all online listings on a weekly basis and ensure that changes are made if there areany errors.
• Develop strong relationships with various Ecommerce Portals representatives to help drive sales 
• Keep collecting data for platforms e.g. top selling products, competitor performance,advertising mechanisms etc.
• As the Ecommerce Specialist you will own our objective to ensure our products and assets are created and deployed perfectly across retailer websites such as Amazon, Ocado, Tesco and our products featured on our own Beauty and Personal Care brand websites.
• Coordinate with the Logistics team to ensure proper supply at different warehouses
•  Work with the Design team to help develop best in class advertising creatives

Requirements 

• Lots of drive and comfortable with A/B testing multiple approaches to get the end result 
• Expected to work as an individual contributor 
• Strong interpersonal skills to work with cross functional teams 
• Ability to work under deadlines and manage multiple projects at once & thrive in an unstructured environment 
• Ability to cater product pitch to the specific target audience, and getting the best communication out to drive sales.