Sales Development Representative

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

Requirements:

• Previously help a DevOps Engineer or System Engineer role

• 4+ years of production Linux system admin experience in high traffic environment

• 1+ years of experience with Amazon AWS and related services (instances, ELB,

   EBS, S3, etc.) and abstractions on top of AWS.

• Strong understanding of network fundamentals, IP and related services (DNS, VPN, firewalls, etc.) and    

   security concerns.

• Experience in running Docker and Kubernetes clusters in production.

• Love automating mundane tasks and make developers life easy

• Must be able to code in, at a minimum, Python (or Ruby) and Bash.

• Non-trivial production experience with Saltstack and/or Puppet, Composer,Jenkins, GIT

• Agile software development best practices - continuous integration, releases,branches, etc.

• Experience with modern monitoring tools; capacity planning.

• Some experience with MySQL, PostgreSQL, ElasticSearch, Node.js, and PHP is a plus.

• Self-motivated, fast learner, detail-oriented, team player with a sense of humor

Experience in managing CI/CD using Jenkins.

Job Description

Job Summary

• BS/BE/BCA/MSC/MCA degree in Computer Science, Engineering or a related subject
• Hands on experience is preferable in designing and developing applications using Java EE platforms
• Object oriented analysis and design using common design patterns.
• Profound insight of Java and J2EE internals
• Excellent knowledge of Relational Databases and SQL
• Experience in developing web applications using at least one popular web framework (JSF, HTML5, MVC)
• Knowledge on Micro services, Containers / Docker would be added advantage.
• Knowledge on data science would be preferred.
• Exposure to building API, rest service and webservices.
• Exposure to open source like Tensor flow, NIFI, Stream pipes etc.,
• Experience with test-driven development
• Good communication skills and client-oriented attitude
• Organized and detail-oriented person
• Problem solving skills, analytical mind and positive attitude
• Results oriented and focused on meeting deliverable timelines
• Availability to travel, if needed
• Fluency in English is a must

Responsibilities and Duties

• Design and develop features and modules for mission-critical applications
• Build modules on MES products like (SAP, Apriso, Rockwell etc.,)
• Contribute in all phases of the development lifecycle
• Write well designed, testable, efficient code
• Ensure designs are in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies

Required Experience, Skills and Qualifications
2 - 5 years of hands-on Software Development experience using the below mentioned Technologies

• Java / J2EE
• EJB, JSF, Servlets
• HTML, HTML5
• SQL server / Oracle
• Json, webservice and etc.

Benefits

• Candidate would be Trained on SAP modules.
• Industry best pay.

Job Type: Full-time

- Good understanding of Web/App designing/mockups/wireframing

- Hands on experience of Photoshop, XD, Figma/Webflow or similar designing tools

- Good understanding of designing best practices for website optimization, ui/ux, responsive layout and PWA

- Hands on experience of creating html pages out of design using HTML/CSS/Bootstrap/jQuery

- Ability to write, debug and test scripting languages like JavaScript and jQuery

- Good understanding of designing website as per best practices (ie. benchmarking by GooglePageSpeed/GTMetrix etc.)

About the role:

We are looking for an experienced Software Development Engineer II (SDE2) to help deliver high visibility and impact features for the ChakraHQ Platform. ChakraHQ Platform is the world's first Omnichannel Process Automation Platform. Imagine AWS but for operations and business teams; built on cutting edge technology stacks, to solve problems for modern businesses.

Technology specialists at ChakraHQ are at the core of the company's decisions and vision. As an SDE2, you will contribute to the design and development of the core technology stack of the ChakraHQ Platform. Working closely with Engineering, Product Management, Sales and Customer Success you will take ownership to develop features, plugins and custom fixes that will materially impact customer’s and ChakraHQ’s business. You will also be responsible for maintaining a streamlined build and CI/CD system. You will help coordinate the incorporation of upstream features into the ChakraHQ Platform. 

Technologies you will work with: NodeJs, PostgreSQL, Serverless, Elasticsearch, Kibana, AWS, Google Cloud

Responsibilities:

• Design, develop and maintain features, services, products that are part of ChakraHQ
• Own delivery of said features and services
• Own success of the products by tracking its lifecycle with customers
• Build systems that scale horizontally
• Write automated tests to ensure code quality
• Work with customers to build a product roadmap
• Work with sales & marketing to sell your product to end-users
• Work as an integral part of an agile software development team to build features end-to-end
• Support those features in the ChakraHQ production environment by participating in an on-call rotation

Position Requirements:

• Bachelor's degree in Computer Science.
• 3+ years of experience working on teams to develop and deploy web or mobile applications
• Extensive experience in any one backend programming language - Java, NodeJS
• A solid foundation in computer science, with strong competencies in data structures, algorithms, and software design
• Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with huge amounts of data.
• Proficiency with git and Github workflows
• Expertise with test-driven development and automated testing
• Excellent analytical and problem-solving skills
• Excellent communication skills and fluent English
• Open to learn and work on new technologies

• Designation:- Business Head-IT
• Work experience:- 4-5yrs
• Location:- GIFT CITY, Gandhinagar
• Qualification:- BE (Computer Science / IT) / MCA / MSc (CAIT) or higher, MBA (Full Time) preferably from the reputed institute
• Age Limit:- Around 45 – 55 Years.
• Job Timing:- 9:30am to 5:30pm
• Language Known:- English, Hindi, Gujarati
• Required Gender Male/Female:- Male
• Do we Entertain any relocation Prospects? Yes, Have to relocate on own expense
• Transportation Facility:- Yes
• Duration:- Mini. 2yrs contract
• Current strength of Company (In Nos.):- 180

Min. work experience:-

• Around 18-25 years in the field of IT, of which at least 5 years should have been in a senior managerial position with profit center responsibilities.
• Should be well versed with strategy building for IT as Business like e-Governance, e-procurement.
• DSC-PKI will be added advantage.
• Experience in evolving area like Artificial Intelligence, Machine learning, block chain etc. preferable.
• This position is for business development of IT division and not for serving exclusively captive requirement of Company.

Skill-Sets:-

• Thorough understanding of the profitable business generation in the field of IT
• Good analytical & conceptual skills, as well as team leader
• Thorough understanding of various applicable statutory / regulatory requirement related to IT business
• Good networking Skills
• In depth experience in the domain of e-Governance, software, e-procurement. Preferable experience of PKI.

Role& Responsibilities:-

• To lead organization and exploring various business opportunities and generate the profitable revenue from the various IT business streams.
• To analyse the risks and implement the best management practice to mitigate / transfer.
• To envisage the business needs and mobilise the adequate resources, so as to deliver the solutions / systems.
• To co-ordinate with Top Management for various matters.
• To manage the day-to-day all business affairs of the IT Business Division.
• To articulate the cost effective business solutions / models and convert the leads into the business.
• Any other job / activities assigned by the Company as deemed fit.