We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service.
To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.
RESPONSIBILITIES
- Handling customer complaints, provide appropriate solutions and alternatives within the time limit.
- Following up to ensure proper resolution.
- Adherence to all the SLAs
- Mediate between clients and the organization.
- Possessing excellent product knowledge to enhance customer support
- Promote value through great customer experience.
REQUIREMENTS
- A bachelor’s degree in administration or a related field.
- A minimum of 1-2 years' experience as a customer support executive.
- Excellent interpersonal and written and oral communication skills.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of customer success processes.
- Patient and active listener.
- Passion for service.
About Toolyt
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- 3+ years of experience as a software developer using GoLang with > 3 years prior experience in an Object Orientated language
- At least 1 year working experience on Linux operating system
Nice to have:
- Experience in the finance industry or knowledge of financial products/markets
- BA/BS in Computer Science or equivalent practical experience
- Java experience
- Experience with multi-tier application architecture and streaming systems
- Message streaming using Kafka
- Knowledge and experience adhering to software development life cycle best practices including test-driven development, unit testing discipline, agile development, and CI/CD strategies
- Working knowledge of building and deploying distributed systems
- Experience with cloud technologies like Kubernetes, Docker, AKS
- Design and Build sophisticated and highly salable apps using Flutter.
- Translate and Build the designs into high-quality responsive UI code.
- Write efficient queries for core Data.
- Use of Model-View-Controller (MVC) and Model-View-ViewModel-Controller (MVVM) architecture and develop maintainable, testable and functional software that meets product requirements.
- Resolve any problems existing in the system and suggest and add new features in the complete system.
- Follow the best practices while developing the app.
- Use CI/CD for smooth deployment.
- Document the project and code efficiently.
- Manage the code and project on Git to keep in sync with other team members and managers.
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- Maintaining software through product life cycle including design, development, verification and bug fixes.
- Write tests for the App.
- Knowledge of different state management libraries like BloC, GetX, Provider will be a plus point.
IT experience in analysis, design, development, documentation, implementing, and testing of software systems in Java, Spring Boot, Hibernate, and Internet technologies.
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python, sql, etl (building etl pipelines)
EXPERIENCE : 3 to10
LOCATION: Bangalore and Gurugram
COMPANY DESCRIPTION:
- Bachelor’s degree in Engineering or Computer Science; Master’s degree is a plus
- 3+ years of professional work experience with a reputed analytics firm
- Expertise in handling large amount of data through Python
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- A thoughtful and comfortable communicator (verbal and written) with the ability to facilitate discussions and conduct training
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Hiring for leading BNPL player
Someone from the Product /Fintech based company
Max notice 1 month or immedite joiner are welcome
Primary role will be quality and timely delivery of the application/feature/module your team will be working on
- Analysis of requirements, preparing a query list based on those requirements
- Participation in test planning meetings and providing feedback to the testing/product teams
- Conducting exploratory testing – simultaneous test design and execution
- Writing Automation test scripts with the aim to carry out https://u-tor.com/topic/how-automate-regression-testing">automated regression tests after every update and release of the new software version
- Set the priority for automation scenarios and work to maximize test coverage
- Write documentation on automated testing and select new automated tools
- Collaborate with the development team to assess or diagnose problems and suggest possible solutions
Desired Skills:-
- Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline
- Experience of 5-7 Years
- Expertise in Automation/Manual testing with experience in writing and executing the test cases
- Expertise in any Software programming language-preferably Java
- Experience in writing test automation scripts and good understanding of standard automation frameworks
- Knowledge of CI tools like Maven, Jenkins, Github and related build deployment processes
- Hands-on experience in API Testing (HTTP and RESTful web services) using JMeter/postman etc.
- Working experience on testing web applications with databases such as (SQL/MongoDb, CouchBase )
- Strong knowledge of software QA methodologies, tools and processes with Understanding the SDLC (Software Development Life Cycle) Models - AGILE, Sprint
Responsibilities:
- Develop backend systems for our first product
- Build reliable, secure and performant backend systems
- Drive test coverage and continuous delivery automation within the team
- Mentor and provide feedback to teammates
Requirements:
- 5+ years of software development experience
- Strong computer science fundamentals
- Deep and wide knowledge of Java ecosystem
- Can write code that is readable, maintainable, secure and performant
- Know the importance of tests and how to approach writing different types of tests
- Good intuition for REST API design
- Deep understanding of relational databases, transactions, entity-relationship modeling
- Comfortable writing highly concurrent systems
- Experienced in using profilers, tuning garbage collection, optimizing SQL queries
Bonus:
- Understanding of domain-driven design concepts like ubiquitous language, bounded contexts, aggregates and domain events
- Know how to use test driven development as a design tool
- Good intuition for the principles underlying object-orientation, particularly encapsulation
- Understand the importance of immutability and of reducing the state-space of objects
- Know how to refactor large codebases safely
- Seek to identify key underlying ideas and use those as building blocks before reaching for shiny new tools
Job description
Overview - The Market Development team is our direct link to our customers and brings in the revenue. It includes sub teams like Renewals, HVM (High Value Memberships), Hubs, and Retail Centres. They might be spread across locations but they are united by one cause...Whats the sale for today?”
Role - As a Product Advisor, you will be responsible for making sales calls and closing sales pitches with our members. To be a successful Product Advisor, you should be persuasive and able to work in a high-pressure environment. Ultimately, a top-performing Product Advisor is the one who follows sales scripts and demonstrate exceptional communication, negotiation skills, and deliver a great customer experience.
What you will do in this role
- Outbound Telesales
- Making outbound calls to Shaadi.com Members basis the leads provided offering the customers products which would help them in their life partner search.
- Following the defined sales process to convert free members into revenue paying customers.
- Ensuring Call Disposition Comments are updated once the call is completed with all relevant details.
- Making required number of calls for following up with Enquiries which are not converted
- Updating the details of follow-up in the system
- Meeting daily Talktime Targets and Calls to be done.
- Meeting Revenue Targets and ensuring Lead to Conversion Ratios are met.
- Appearing for periodic evaluations
- In case call needs to be escalated, noting details and forwarding it to the seniors
- Interfacing with walk-in customers (if assigned the task), explaining to them features of Shaadi.com/Centre and converting them to Premium Membership
- Maintaining all documentation that pertains to the above responsibilities
What you should have
- 1-3 years of relevant experience Sales or Telesales.
- Strong negotiation and consultative selling skills.
- Effective communication skills – verbal and written.
- Clear diction and clarity in speech.
- Languages required - Malayalam , Kannada , Urdu and Tamil
- Minimum Qualification HSC
Brownie Points
- Bachelor’s Degree.
- Fluency in Regional language.(Multilingual Skills preferred)