We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service.
To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.
RESPONSIBILITIES
- Handling customer complaints, provide appropriate solutions and alternatives within the time limit.
- Following up to ensure proper resolution.
- Adherence to all the SLAs
- Mediate between clients and the organization.
- Possessing excellent product knowledge to enhance customer support
- Promote value through great customer experience.
REQUIREMENTS
- A bachelor’s degree in administration or a related field.
- A minimum of 1-2 years' experience as a customer support executive.
- Excellent interpersonal and written and oral communication skills.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of customer success processes.
- Patient and active listener.
- Passion for service.
Shubham Vishwakarma
Full Stack Developer - Averlon
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PHP
Javascript
Amazon Web Services (AWS)Job Title : Full Stack Drupal Developer
Experience : Minimum 5 Years
Location : Hyderabad / Bangalore / Mumbai / Pune / Chennai / Gurgaon (Hybrid or On-site)
Notice Period : Immediate to 15 Days Preferred
Job Summary :
We are seeking a skilled and experienced Full Stack Drupal Developer with a strong background in Drupal (version 8 and above) for both front-end and back-end development. The ideal candidate will have hands-on experience in AWS deployments, Drupal theming and module development, and a solid understanding of JavaScript, PHP, and core Drupal architecture. Acquia certifications and contributions to the Drupal community are highly desirable.
Mandatory Skills :
Drupal 8+, PHP, JavaScript, Custom Module & Theming Development, AWS (EC2, Lightsail, S3, CloudFront), Acquia Certified, Drupal Community Contributions.
Key Responsibilities :
- Develop and maintain full-stack Drupal applications, including both front-end (theming) and back-end (custom module) development.
- Deploy and manage Drupal applications on AWS using services like EC2, Lightsail, S3, and CloudFront.
- Work with the Drupal theming layer and module layer to build custom and reusable components.
- Write efficient and scalable PHP code integrated with JavaScript and core JS concepts.
- Collaborate with UI/UX teams to ensure high-quality user experiences.
- Optimize performance and ensure high availability of applications in cloud environments.
- Contribute to the Drupal community and utilize contributed modules effectively.
- Follow best practices for code versioning, documentation, and CI/CD deployment processes.
Required Skills & Qualifications :
- Minimum 5 Years of hands-on experience in Drupal development (Drupal 8 onwards).
- Strong experience in front-end (theming, JavaScript, HTML, CSS) and back-end (custom module development, PHP).
- Experience with Drupal deployment on AWS, including services such as EC2, Lightsail, S3, and CloudFront.
- Proficiency in JavaScript, core JS concepts, and PHP coding.
- Acquia certifications such as:
- Drupal Developer Certification
- Site Management Certification
- Acquia Certified Developer (preferred)
- Experience with contributed modules and active participation in the Drupal community is a plus.
- Familiarity with version control (Git), Agile methodologies, and modern DevOps tools.
Preferred Certifications :
- Acquia Certified Developer.
- Acquia Site Management Certification.
- Any relevant AWS certifications are a bonus.
Job Location: Yeswanthpur, Bengaluru
Job Description:
∙Estate Management
∙Central Purchasing activity
∙Management and supervision of front office.
∙Detailed Planning of Travel and Hotel arrangements for employees and Senior Management when they
travel outside India or within India.
∙Prepare Itinerary for employees and senior delegates
∙Coordination in Visa Processing, travel formalities for employees and visitors.
∙Organizing Complete Domestic Air/Train/Overseas travel (Ticketing through Travel agent, Hotel Booking, Vehicle Arrangement).
∙Planning, Organizing and controlling all administrative functions.
∙Maintain rate contract with Vendors for Supply of Office Stationery, travel, hotel, cab services etc. ∙Maintain and manage company car fleet , including repair, maintenance, insurance claims, insurance renewals.
∙Supervision of Housekeeping Staff & Maintenance of office equipment’s /premises.
∙Taking care of Day to Day admin activates of the organization like stationery, pantry items, office equipment’s etc.
∙Paying Monthly utility bills and other vendor payments (like cab, courier etc.)
∙Verify and approve the invoices of vendors for payment processing.
Machine Learning (ML)
PythonWhat We’re Looking For
- 3-5 years of Data Science & ML experience in consumer internet / B2C products.
- Degree in Statistics, Computer Science, or Engineering (or certification in Data Science).
- Machine Learning wizardry: recommender systems, NLP, user profiling, image processing, anomaly detection.
- Statistical chops: finding meaningful insights in large data sets.
- Programming ninja: R, Python, SQL + hands-on with Numpy, Pandas, scikit-learn, Keras, TensorFlow (or similar).
- Visualization skills: Redshift, Tableau, Looker, or similar.
- A strong problem-solver with curiosity hardwired into your DNA.
- Brownie Points
- Experience with big data platforms: Hadoop, Spark, Hive, Pig.
- Extra love if you’ve played with BI tools like Tableau or Looker.
CTo prepare placement students with the technical knowledge, skills, and confidence required to succeed in campus recruitment drives, technical interviews, and entry-level job roles in the industry.
.NET
C#
Angular (2+)Required Skills and Experience:
- 5-7 years of experience in full-stack software development.
- Solid proficiency in Angular (latest versions preferred).
- Strong understanding of Angular components, modules, services, and performance optimization.
- Proven experience in C# and .NET development.
- Experience in designing and integrating RESTful APIs using Swagger.
- Solid understanding of front-end and back-end development principles.
- Excellent problem-solving and debugging skills.
- Strong communication and collaboration skills.
- Experience with Git and GitHub for version control.
- Experience with CI/CD pipelines and DevOps practices.
- Experience writing and maintaining integration tests.
- Experience with database technologies (SQL or NoSQL, MongoDB).
Nice-to-Have Skills:
- Experience with database technologies (SQL or NoSQL, MongoDB).
- Understanding of cloud platforms (Azure).
Python
Django
Flask• As a member of the development team, become deeply familiar with the product goals, and provide thought leadership on the technical aspects of realizing the product goals
• Contribute to the SDLC best practices, modeled after contemporary industry standards, and ensure the practices are diligently followed
• Encourage automation in various aspects of software development such as code reviews, unit tests, continuous integration, system testing. Identify appropriate tools, and create best practices around automation
• Participate in requirement gathering, analysis, designing proofs of concepts
• Team up with various stakeholders in aiding project planning, estimation, execution, and production support
• Identify the most appropriate platforms, frameworks, and third-party components to meet the product requirements
• Define and own the interfaces, such as services and APIs between product components
• Perform code walkthroughs, reviews. Promote code-reuse. Identify opportunities for refactoring code, and ensure code is modular and extensible.
• Ensure adequate coverage of functional and non-functional requirements in test plans
• Provide guidance on production support/bug-fixing issues. Own the technical resolution of high-priority fixes
Technical Skills:
• 0-3 years of hands-on experience with Python and Python-based frameworks such as Django, Flask, and web2py, etc.
• Hands-on experience with web-based front-end technologies is a plus
• Understanding of fundamental design principles for building a scalable web application and integration using RESTful APIs and JSON data
• Deep familiarity with n-tier and MVC patterns
• Strong unit testing and debugging skills
• Familiarity with CI tools such as Jenkins
Who are we looking for?
• Should be comfortable working in a team-oriented, fast-paced, collaborative environment
• Willingness to take on ownership and responsibility
• Resourceful, confident under pressure, ability to communicate with folks with varied experience and backgrounds
• Aptitude for problem-solving and analytical skills
Flutter
Android Development
iOS App Development-Flutter: To build cross-platform mobile apps for Android, IOS, and Web. Should include making responsive UIs to efficiently query data and manage states in an optimized manner
-Design and Build sophisticated and highly salable apps using Flutter.
-Translate and Build the designs into a high-quality, responsive UI code.
-You will be writing readable and clear code using Dart that can be extensively documented for future use and upgrades.
-Write unit and UI tests to identify malfunctions.
-Design interfaces to improve user experience
-Research and suggest new mobile products, applications, and protocols.
-Stay up-to-date with new technology trends.
-Knowledge and understanding of Firebase.
-Experience in working with remote data via REST and JSON.
-Work on bug fixing and improving application performance.
-Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
Skills:
-Good working knowledge of Database concepts
-High quality & optimized code
-Strong knowledge of JSON & the REST API is an added advantage
Requirements:
-Minimum 1 to 3 years of experience
-Good communication
-Willingness to learn new technology
-Analytical skills
-Team player
-Quick & Independent-learner
-Problem-solving skills
Desired Profile:
➢ Must have excellent communication skills in English (both oral and written)
➢ Willingness to work in night shift and join ASAP
➢ Both experienced and freshers can apply
Other Details:
• Process: inbound voice process (US healthcare)
• Night shift
• Work from office
• Salary – 13.5K to 18.5 K inhand (depending upon experience and CTC)
• 5 days working & 2 days weekly off
• Location – Salt Lake, sector -5 , Kolkata
Job Perks-:
✓ Fixed weekend (Sat & Sun) off
✓ Cab drop facility provided
✓ Subsidised meals
✓ No sales, no target
✓ PF & ESI available
✓ Attendance allowance of 1k per month provided.
✓ Lucrative bonus and incentives available
Job Description
If you are creative and enthusiastic about arts, technology, and business, you are at the right place to learn and grow the business and branding elements.
Analyst/Consultant is a position where you will have an opportunity to learn and grow at a fast pace and challenging environment. You must possess outstanding written and oral communication skills and should be very enthusiastic in the arts.
Job Description/ Key Responsibilities:
- Understand product specifications and user psychology
- Play an UX advocate role for entire organization
- Facilitate the clients product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products
- Find creative ways to solve UX problems (e.g. usability, findability)
- Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences
- Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces
- Identify design problems and devise elegant solutions
- Create user-centered designs by considering market analysis, customer feedback, technical constraints/opportunities and usability findings
- Design the UI architecture, interface, and interaction flows for on-device software applications for a variety of screen sizes and interaction models
- Meeting clients and running workshops to find best solutions for their products
- Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences
- Facilitate the clients product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products
- Find creative ways to solve UX problems (e.g. usability, findability)
- Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces
- Identify design problems and devise elegant solutions
- Make strategic design and user-experience decisions related to core, and new, functions and features
- Work closely with the business team to develop user scenarios, storyboards, and high-level requirements
- Analyze user interface problems and create on-brand design solutions that meet measurable business goals and requirements
- Create user-centered designs by considering market analysis, customer feedback, technical constraints/opportunities and usability findings
- Design the UI architecture, interface, and interaction flows for on-device software applications for a variety of screen sizes and interaction models
- Communicate design ideas and prototypes to developers
- Keeping abreast of competitor products and industry trends
Key Requirements
- Knowledge of Photoshop, Illustrator, Adobe XD, Invision, Sketch, Power point etc.
- A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns
- Ability to iterate designs and solutions efficiently and intelligently
- A clear understanding of the importance of user-centered design and design thinking
- Passionate about resolving user pain points through great design
- Proficient in design software
- Knowledge of HTML/CSS; JavaScript is a plus
- Outstanding written and oral communication skills
- Creative thinking and logical abilities
- Self-motivated and ability to work with minimal supervision
JavaAngular (2+)
Spring BootRoles & Responsibilities
As a member of our fast-growing engineering team, your responsibility will be to get involved in day-to-day development operations and solve complex problems of digitization to meet the demands of business.
To be successful, you must have a self-driven mindset, go getter attitude.
The responsibilities include:
- Writing the clean quality code & Understanding functional requirements thoroughly and analyzing the requirements in the context of the product
- Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns and frameworks
- Determining and implementing design methodologies and tool sets
- Enabling application development by coordinating requirements, schedules, and activities
- Being able to lead/support UAT and production roll outs
- Creating, understanding and validating estimated effort for given module/task, and being able to justify it
- Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
- Giving constructive feedback to the team members and setting clear expectations
- Helping the team in troubleshooting and resolving complex bugs
- Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken
- Carrying out POCs to make sure that suggested design/technologies meet the requirements
- Carrying out DevOps activities which includes creating Jenkins pipeline
Key Skills
Should possess hands-on full life-cycle development experience (architect, design, code, test, release) be comfortable around both front-end and back-end coding languages, client/server-side development frameworks and third-party libraries.
- Should be strong in data structures and algorithms. Solid understanding of object-oriented programming
- Work with cutting edge technologies like Java 8, Scala, React, Akka, Docker, Puppet, and Salt
- Hands-on knowledge of Spring core, MVC, JPA. Working knowledge of Spring Boot
- Should have strong hands-on on one of the JavaScript frameworks: jQuery, AngularJS, ReactJS, and Vue.js.
- Willing to working with latest Cloud and Container technologies like AWS
- Experience with both external and embedded databases. NoSQL DB experience is good to have
- Implementing unit testing using frameworks like JUnit, Mockito, etc.
- Proficient understanding of code versioning tools, such as Git
- Familiarity with Maven (Other building tools Ant and Gradle are good to have)
- Familiarity with continuous integration
- Good understanding of Agile practices
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon