
We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service.
To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.
RESPONSIBILITIES
- Handling customer complaints, provide appropriate solutions and alternatives within the time limit.
- Following up to ensure proper resolution.
- Adherence to all the SLAs
- Mediate between clients and the organization.
- Possessing excellent product knowledge to enhance customer support
- Promote value through great customer experience.
REQUIREMENTS
- A bachelor’s degree in administration or a related field.
- A minimum of 1-2 years' experience as a customer support executive.
- Excellent interpersonal and written and oral communication skills.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of customer success processes.
- Patient and active listener.
- Passion for service.

About Toolyt
Similar jobs
Job Title: MERN Stack Developer (Node.js & React.js Expert)
Experience: 5 – 7 Years
Location: Bangalore
Work Mode : Hybrid
Employment Type: Full Time
Job Summary:
We are seeking a highly skilled MERN Stack Developer with a strong background in Node.js and React.js to join our dynamic team. The ideal candidate should have 5–7 years of hands-on experience building scalable, secure, and high-performance web applications. You will play a critical role in the architecture, design, development, and deployment of end-to-end solutions using the MERN stack.
Key Responsibilities:
- Design, develop, and maintain full-stack applications using MongoDB, Express.js, React.js, and Node.js
- Build RESTful APIs and ensure integration with front-end components
- Optimize components for maximum performance across a vast array of web-capable devices and browsers
- Write clean, modular, and reusable code with proper documentation and testing
- Troubleshoot and debug issues across the stack
- Collaborate with UI/UX designers, product managers, and other developers to deliver high-quality products
- Participate in code reviews, architectural discussions, and continuous improvement of development processes
- Ensure secure coding practices and compliance with best standards
- Manage deployments and maintain CI/CD pipelines
Required Skills and Qualifications:
- 5–7 years of professional experience in full-stack web development with a focus on Node.js and React.js
- Deep understanding of JavaScript, ES6+, and asynchronous programming
- Strong experience in building scalable backend services using Node.js and Express
- Proficient in building rich UI components using React.js, Redux/Context API, and modern front-end tooling (Webpack, Babel, etc.)
- Experience with MongoDB and Mongoose, and understanding of NoSQL database design
- Hands-on experience with API design, JWT/Auth, and third-party integrations
- Familiarity with Git, Docker, and modern DevOps practices
- Knowledge of performance optimization and security best practices
- Experience with testing frameworks (Jest, Mocha, Cypress, etc.)
Nice to Have:
- Exposure to TypeScript
- Experience with GraphQL
- Familiarity with cloud platforms like AWS, Azure, or GCP
- Knowledge of CI/CD tools like Jenkins, GitHub Actions, etc.
Note : Immediate & Serving Notice period candidates are prefered
-
Fix issues with plugins for our Python-based ETL pipelines
-
Help with automation of standard workflow
-
Deliver Python microservices for provisioning and managing cloud infrastructure
-
Responsible for any refactoring of code
-
Effectively manage challenges associated with handling large volumes of data working to tight deadlines
-
Manage expectations with internal stakeholders and context-switch in a fast-paced environment
-
Thrive in an environment that uses AWS and Elasticsearch extensively
-
Keep abreast of technology and contribute to the engineering strategy
-
Champion best development practices and provide mentorship to others
-
First and foremost you are a Python developer, experienced with the Python Data stack
-
You love and care about data
-
Your code is an artistic manifest reflecting how elegant you are in what you do
-
You feel sparks of joy when a new abstraction or pattern arises from your code
-
You support the manifests DRY (Don’t Repeat Yourself) and KISS (Keep It Short and Simple)
-
You are a continuous learner
-
You have a natural willingness to automate tasks
-
You have critical thinking and an eye for detail
-
Excellent ability and experience of working to tight deadlines
-
Sharp analytical and problem-solving skills
-
Strong sense of ownership and accountability for your work and delivery
-
Excellent written and oral communication skills
-
Mature collaboration and mentoring abilities
-
We are keen to know your digital footprint (community talks, blog posts, certifications, courses you have participated in or you are keen to, your personal projects as well as any kind of contributions to the open-source communities if any)
-
Delivering complex software, ideally in a FinTech setting
-
Experience with CI/CD tools such as Jenkins, CircleCI
-
Experience with code versioning (git / mercurial / subversion)

· Qualification: bachelor’s or master’s degree in computer science, Engineering, or related field.
· Proven 4+ years of experience in full stack development, including proficiency with React, Tailwind CSS, Python, and Flask.
· Strong understanding of Graph QL concepts and hands-on experience with Ariadne or similar frameworks.
· Familiarity with containerization using Docker for application deployment.
· Demonstrated expertise in machine learning model integration, preferably using the Hugging Face framework.
· Experience deploying machine learning models on cloud platforms such as Replicate and AWS is a strong plus.
· Excellent problem-solving skills and a proactive attitude towards learning and adapting to new technologies.
· Should have experience in Backend: Python, Flask Framework, Langchain ML Ops Framework, Ariadne Graph QL Framework, Docker. Frontend: React, Tailwind. ML Model Development – Hugging Face Model Training, ML Deployment onto Replicate or AWS
Who Are We?
ALTRES, headquartered in Honolulu, Hawaii (USA) and in existence since 1969, is working on industry leading products for the HR industry. We are looking for web developers with the right skills and experience to join our growing team. Altres Technologies is looking for techies that will appreciate a dynamic, creative and competitive work environment, that pairs perfectly with the stability and support of a successful organization with 4 decades of satisfied customers in the market.
Website- www.altres.in / www.altres.com
LinkedIn: https://www.linkedin.com/company/altres-technologies-india
Facebook: https://www.facebook.com/altrestechnologies
About the Role:
You will contribute to our continually evolving HR platform by working as developer on the in-house product development team. It requires experience of working on HTML5, CSS, Javascript, MySQL, and Java (very important) in an agile environment. Mobile experience is a big plus. You will collaborate with locally based team members and remote Product/Project Managers and will contribute to the design and implementation of new features.
What Would You Do At Altres?
1. Translate software requirements into workable programming code.
2. Work with Team members, discuss technical solutions with them
3. Participate actively in scrum meetings
4. Conduct code reviews for peers.
5. Perform coding, get it reviewed by other members of the team.
6. Collaborate with Development, QA, and Product Management teams for implementation
7. Mentor team members and guide them when needed.
8. Ability to self-direct, work without supervision and balance multiple duties.
What Do You Need For The Job?
1. Strong technical background with good understanding of product development life cycle.
2. Expertise in full stack application design and development across all relevant form factors – smartphone, tablet, laptop, desktop, etc.
3. 7+ years of experience building web applications using J2EE (JSP, Servlets) and Core Java.
4. Detailed understanding of front-end Web application technologies like HTML5, Javascript, CSS.
5. Proficient in MySQL or another RDBMS variant with 2+ years of experience building and interfacing with the database.
6. Good know-how of modern frameworks.
7. Keen understanding of user experience and user interface design.
8. Familiarity with Agile software development processes including Scrum.
9. Experience with JIRA or similar issue & project tracking tool.
What’s In It for You?
1. Competitive salary and benefits
2. Opportunity to work for both front end and back end processes
3. Great learning and development opportunities
4. Working with an organisation that keeps up to date with industry best benchmarking in every aspect
We are looking for WordPress Developer.
Experience - 1 to 4 years
Location - Ahmedabad
5 Days working
Responsibilities and Duties:
- We are seeking a WordPress Developer responsible for both back-end development, including creating WordPress themes and plugins
- Should have worked in backend and not just on admin panel
- Candidate should have the capability to create website using page builders like WPBakery, Elementor(Pro version) etc.
- This position requires a combination of programming skills (namely PHP, HTML5, CSS3, and JavaScript) and aesthetics (understanding element arrangements on the screen, the color and font choices, and so on).
- The candidate should have a strong understanding of industry trends and content management systems.
- Experience with responsive and adaptive design is strongly preferred. Also, an understanding of the entire web development process, including design, development, and deployment is preferred.
JOB SYNOPSIS
We are looking for an SMO - Manager to manage all Social Media Marketing activities. You will be responsible for managing all SMO activities on all Social Channels to increase leads, traffic & brand awareness.
JOB RESPONSIBILITIES
- Responsible for the successful management of digital strategy.
- Developing and implementing strategies for companies’ social media sites focusing on Facebook, Twitter, Instagram, LinkedIn, YouTube etc.
- Knowing what type of content works best on what platform, optimizing content accordingly.
- Create engaging and professional visuals/ content optimized for the platform used and intended audience.
- Blogging, creating social media profiles, and managing regular posts.
- Gain followers, and create a positive image for the company.
- Stay abreast with upcoming social media trends and tools- including attending networking and educational events, reading blogs, and listening to podcasts.
- Analyze and report social media actions and campaigns on a monthly basis for new opportunities.
- Manage and facilitate social media communities by responding to social media posts and developing discussions.
- Perform research on current benchmark trends and audience preferences.
- Monitor trends, activities of main competitors on social media.
- Understanding of Google Analytics or any tool & review their Promotion /performance, bounce rate etc.
- Any Automation Tool Experience [ like Hootsuite]
- Group promotion on various social media channels
JOB REQUIREMENTS
- 2-5 years of experience as a social strategist or similar role
- Up-to-date with the latest trends and best practices in SMO
- Developing and implementing social media strategies for the websites
- Managing profiles and pages on social networking sites including Facebook, Twitter, LinkedIn and other community sites.
- Posting content on relevant blogs/forums and seeding content into social applications as and when needed.
- Monitoring and reporting usage statistics and other relevant data.
- Keeping a check on the emerging trends and industry standards in social media.
- Conducting research and recommending new social media platforms and opportunities.
- Increasing the number of fans, followers on social media networks.
- Website analysis using a variety of analytics tools including Google Analytics as well as internal reporting tools
- Excellent Written Skills
- Can Create Videos/ GIF / Social media Captions to understand key challenges faced by Client
- Strong organizational, time management, and analytical skills
- Team player
● Our Infrastructure team is looking for an excellent Big Data Engineer to join a core group that
designs the industry’s leading Micro-Engagement Platform. This role involves design and
implementation of architectures and frameworks of big data for industry’s leading intelligent
workflow automation platform. As a specialist in Ushur Engineering team, your responsibilities will
be to:
● Use your in-depth understanding to architect and optimize databases and data ingestion pipelines
● Develop HA strategies, including replica sets and sharding to for highly available clusters
● Recommend and implement solutions to improve performance, resource consumption, and
resiliency
● On an ongoing basis, identify bottlenecks in databases in development and production
environments and propose solutions
● Help DevOps team with your deep knowledge in the area of database performance, scaling,
tuning, migration & version upgrades
● Provide verifiable technical solutions to support operations at scale and with high availability
● Recommend appropriate data processing toolset and big data ecosystems to adopt
● Design and scale databases and pipelines across multiple physical locations on cloud
● Conduct Root-cause analysis of data issues
● Be self-driven, constantly research and suggest latest technologies
The experience you need:
● Engineering degree in Computer Science or related field
● 10+ years of experience working with databases, most of which should have been around
NoSql technologies
● Expertise in implementing and maintaining distributed, Big data pipelines and ETL
processes
● Solid experience in one of the following cloud-native data platforms (AWS Redshift/ Google
BigQuery/ SnowFlake)
● Exposure to real time processing techniques like Apache Kafka and CDC tools
(Debezium, Qlik Replicate)
● Strong experience in Linux Operating System
● Solid knowledge of database concepts, MongoDB, SQL, and NoSql internals
● Experience with backup and recovery for production and non-production environments
● Experience in security principles and its implementation
● Exceptionally passionate about always keeping the product quality bar at an extremely
high level
Nice-to-haves
● Proficient with one or more of Python/Node.Js/Java/similar languages
Why you want to Work with Us:
● Great Company Culture. We pride ourselves on having a values-based culture that
is welcoming, intentional, and respectful. Our internal NPS of over 65 speaks for
itself - employees recommend Ushur as a great place to work!
● Bring your whole self to work. We are focused on building a diverse culture, with
innovative ideas where you and your ideas are valued. We are a start-up and know
that every person has a significant impact!
● Rest and Relaxation. 13 Paid leaves, wellness Fridays offs (aka a day off to care
for yourself- every last Friday of the month), 12 paid sick Leaves, and more!
● Health Benefits. Preventive health checkups, Medical Insurance covering the
dependents, wellness sessions, and health talks at the office
● Keep learning. One of our core values is Growth Mindset - we believe in lifelong
learning. Certification courses are reimbursed. Ushur Community offers wide
resources for our employees to learn and grow.
● Flexible Work. In-office or hybrid working model, depending on position and
location. We seek to create an environment for all our employees where they can
thrive in both their profession and personal life.
- Responsible for assisting in the establishment of an IT Architecture practice, and the adoption of an architecture and standards methodology.
- Manages activities that take place during solution ideation, solution design, and solution implementation.
- Reviews business context for solutions to company challenges as well as defining the vision and requirements for the solution, recommending potential options, (which may include RFIs, RFPs or prototype development), selecting the most optimal option, and the development of a roadmap for the selected solution.
- Communicates the architecture to the stakeholders and collaborates and coordinates with existing domain architects in the formalization and adoption of IT standards and procedures.
- Champions a structured approach to business application solutions.
- Directly assists in the development of a solutions architecture program including departmental roadmaps and project portfolios for IT systems architecture.
- Assures solutions not only are a fit for the specific purpose but also closely align with the standards guidelines of technology solutions.
- Influences changes to standards when necessary.
- Assists domain architecture team on solutions management and timing of financial spend for application solutions.
- Supports the architectural aspects of all application projects in peer IT portfolios.
- Directs the identification and recommendation of appropriate solutions, upgrades, replacements, or decommissioning options incorporating business and technology productivity, usability, and total cost of ownership.
- Develops and executes solutions which further reduce the percentage of time spent on reactive work.
- Provides analysis of security protection technologies as necessary.
[Work Hours & Benefits] Discuss the working hours and benefits specific to your company here. The best performing job descriptions inform future solution architects about flexible hours, the ability to work from home, or other telecommuting opportunities. And they highlight unique benefits, like conference sponsorships, continuing education credits, or paid time off.
- Design, develop and maintain automation framework, system, and functional test suites and contribute to Database platform development
- Test the product for performance, resiliency, security, scalability, and reliability.
- Fix defects identified via testing in the Database platform
- Understand the end-to-end configuration, technical dependencies, code paths, and overall behavioral characteristics of the products you test.
- Analyze and understand existing test coverage and test cases, identifying opportunities for redesign, replacement, reusability, and improvement in efficiency and performance.
- Define and inspire changes to our product with our development engineering team based on feedback from tests and customer issues.
- Develop and contribute to internal and external knowledge bases. Be a champion for our customers.
- Go above and beyond to ensure customers are getting the most out of their investment in the company platform.
You’ll Need
- Sound knowledge of C/C++ and Java programming languages.
- Sound knowledge of JDBC APIs.
- Sound knowledge of Data Structures and concurrent programming.
- Strong troubleshooting and testing skills.
- Sound knowledge of Distributed System Architecture and distributed processing.
- Good in Shell / Python scripting.
- A minimum of five years in SDET or development profile with BS or MS in CS or equivalent technical degree.
- Highly desirable skills
- Knowledge of database internals (concurrent B-tree access, transactions, recovery, query processing).
Nice to have:
- Familiarity with Big Data Ecosystem landscape. Like Kafka, Spark, Presto.
- Familiarity with ORM technologies like Hibernate, Django, etc.
-
A positive attitude, willing to jump in and tackle new challenges.
-
1- 3 years of experience in technical writing
- coordination and collaboration with the internal teams and concered stakeholders












