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Cutsomer support executive
Cutsomer support executive
Toolyt's logo

Cutsomer support executive

ANUSREE PRAMOD's profile picture
Posted by ANUSREE PRAMOD
0 - 1 yrs
₹2L - ₹3L / yr
Bengaluru (Bangalore)
Skills
Communication Skills
Customer Relationship Management (CRM)

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. 

 

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. 

 

RESPONSIBILITIES 

  • Handling customer complaints, provide appropriate solutions and alternatives within the time limit. 
  • Following up to ensure proper resolution. 
  • Adherence to all the SLAs 
  • Mediate between clients and the organization. 
  • Possessing excellent product knowledge to enhance customer support 
  • Promote value through great customer experience. 

 

REQUIREMENTS 

  • A bachelor’s degree in administration or a related field. 
  • A minimum of 1-2 years' experience as a customer support executive. 
  • Excellent interpersonal and written and oral communication skills. 
  • Knowledge of CRM systems. 
  • Computer skills. 
  • Knowledge of customer success processes. 
  • Patient and active listener. 
  • Passion for service. 

 

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About Toolyt

Founded :
2017
Type :
Product
Size :
20-100
Stage :
Raised funding

About

A complete Field Sales automation tool to track Expenses, tasks time on field, manage leads and customers, schedule visits, Manage order , delivery and payment tracking etc.
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Connect with the team

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ASWATHI TOOLYT
Profile picture
Sabir Muhammed
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ANUSREE PRAMOD
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Nizamudheen Valliyattu

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Shubham Vishwakarma

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