We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service.
To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.
RESPONSIBILITIES
- Handling customer complaints, provide appropriate solutions and alternatives within the time limit.
- Following up to ensure proper resolution.
- Adherence to all the SLAs
- Mediate between clients and the organization.
- Possessing excellent product knowledge to enhance customer support
- Promote value through great customer experience.
REQUIREMENTS
- A bachelor’s degree in administration or a related field.
- A minimum of 1-2 years' experience as a customer support executive.
- Excellent interpersonal and written and oral communication skills.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of customer success processes.
- Patient and active listener.
- Passion for service.
About Toolyt
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JOB TYPE: 4
LOCATION: Coimbatore
SHIFT: Night Shift
EXPERIENCE:4 – 5yrs
CTC: 6- 8 LPA
KEY RESPONSIBILITIES:
· Client Acquisition: Identify, target, and engage potential clients in the finance and accounting sector to expand our client portfolio.
· Market Research: Conduct thorough market research to identify emerging trends, competitive landscape, and potential business opportunities in the finance and accounting industry.
· Strategic Partnerships: Collaborate with industry stakeholders, including financial institutions, accounting firms, and technology providers, to explore partnership opportunities and enhance our service offerings.
· Sales and Revenue Growth: Develop and implement effective sales strategies to meet and exceed revenue targets. Build and maintain a strong sales pipeline, track progress, and report on key performance metrics.
· Client Relationship Management: Cultivate and maintain strong relationships with existing clients. Understand their needs, provide exceptional service, and identify opportunities to upsell or cross-sell our products and services.
· Proposal Development: Prepare and deliver compelling proposals, presentations, and product demonstrations to prospective clients, showcasing the value and benefits of our solutions.
· Market Expansion: Develop and execute plans to expand our market presence in new geographic regions or segments within the finance and accounting industry.
· Networking: Actively participate in industry events, conferences, and networking opportunities to establish a strong professional presence and generate leads.
· Market Insights: Stay up-to-date with industry trends, regulations, and best practices to provide valuable insights to the organization and clients
SKILL SET:
· Excellent English Communication
· Interpersonal skills
Company Description
Vimishaitech, is a leading provider of IT solutions, software development, consulting services and Soft skills Training and Development. We have a proven track record of helping businesses find and hire the best talent to meet their specific needs. We understand the challenges businesses face when trying to recruit top talent in today's competitive market. That's why we offer comprehensive recruitment solutions designed to take the hassle out of the process and help you find the perfect employees for your company. Our service specializes in Soft skills training and development, equipping individuals with essential interpersonal skills like communication, teamwork, and leadership to enhance their professional success.
Regards,
HR Team
Roles and responsibilities
- Work with founders, to understand business objectives and customer insights
- Work with product, engineering and customers to co-create the product with early customers
- Prepare wireframes, mockups, and prototypes to take ideas from inception to execution
- Build a design strategy, establish high-quality design processes, and create a culture of design within.
- Drive user research to identify problems and experiment with solutions; inform the product roadmap by advocating for user needs
- Strategize, develop, and extend the visual design systems and pattern libraries
Qualifications
- 4+ years of relevant experience
- Self-driven individual with high ownership and a strong work ethic
- Ability to turn complex design problems into beautiful, intuitive solutions
- Ability to collaborate with cross-functional teams to define, design and ship new features
- Aesthetic appeal - you have an eye for beautiful designs/visuals
- Expertise in product thinking & user empathy; being able to identify the key user needs and connect them with effective solutions
- Excellent craft skills, such as visual storytelling, pixel-perfect UI design, and prototyping
- Excellent communication skills, both verbal and written
- Comfortable running a full design process from beginning to end
- Ability to conduct user research studies
He/ she should be a post-graduate or graduate with at least 6 years of professional experience in a variety of business environments with hands on experience in Microsoft Dynamics. Candidates must have excellent analytical skills, good knowledge of project life cycles and the ability to work in a team environment. Experience of interaction with client stakeholders will be useful.
Microsoft certification is good to have.
Financial domain understanding is good to have.
The person should have good experience of working in Agile environment.
Technical skills required
- Must be well versed with any versions of Microsoft Dynamics CRM including Dynamics 2011.
- Experience with Dynamics 365, preferably cloud implementation.
- Must have knowledge on CRM modules (Sales, Service & Marketing) of how these modules work. Also aware of new features available in different CRM version.
- Experience in migrating / upgrading CRM system from older version to newer versions will be very useful.
- Must have good knowledge of CRM SDK and tools which are used with CRM for development.
- Experience in integrating CRM system with other ERP systems and/or custom application.
- C# development experience.
- Experience with .Net (C#,WCF/Web API) skills including CRM
- Experience of working with .NET Core is useful.
- Experience of working with MS SQL Server.
- Experience of working with micro services will be useful.
Nice to have
- Any experience with Microsoft Azure Service Bus or similar technology
Soft skills required
- Good communication skills, both verbal and written. S/he should be able to articulate well.
- Comfortable in working directly with the client stakeholders and doing meetings and discussions as needed.
- Experience of working in agile environment. Well versed in different agile ceremonies.
- Focus on self-learning and self-upgrade.
Work hours
- UK shift 8:30am to 5:30pm GMT (Summer 1pm IST to 10pm IST and Winter 2pm IST to 11 pm IST)
- Flexible to work in shifts to maintain overlap with UK working hours.
- Flexible in working outside of core business hours if needed (mostly during releases)
Qualifications
Graduate
Additional information
Experience in years - at least 6 years.
UK shift 8:30am to 5:30pm GMT (Summers 1pm IST to 10pm IST and Winters 2pm IST to 11 pm IST)
1. Work with product managers, product marketing and engineers to produce and maintain world-class documentation, including user guides, integration guides, API developer guides, and platform documentation (tooltips, welcome instructions)
2. Buil and maintain client aids that go beyond traditional documentation, such as online videos, demos, guided tours, and other educational techniques
3. Learn complex concepts, and communicate the information in a way that is engaging and understood by users
4. Act as an editor to ensure consistency in training documentation
Why should you join us?
We at Fieldproxy provide more than just a startup experience. Some of the perks you will be getting include:
1. Competitive Salary
2. Company paid Health Insurance
3. Friendly and supportive work culture
4. Other perks such as free snacks and an informal dress code
- Must have start-up Experience
- Prior experience in operations or category management is a bonus
- High sense of ownership and a penchant for excellence
-
Responsible for advising clients in the areas relating to Company registration, GST registrations, tax services, and corporate filings, etc.
-
Responsible for client Handling across the globe and able to Close the Loop.
-
Must be capable of engaging with the clients on multiple communications channels and be one point of contact for any quires.
-
Convert prospective leads into sales and explore opportunities for up-selling and cross-sales
-
Develop contacts and build good Business Relations with Clients. And to ensure minimum refunds and maximum Positive Feedbacks.
2) Fix appointments and conduct Online demo sessions on daily basis including follow up session
3) Understand Customer profile & problems
4) Create the need for Smart Learning and advise student-parent to enrol into SP Robotic Works
courses as solution
5) Handle Objections and Price Negotiation to generate Sales Revenue
6) Learn/ Upgrade ones own Product Knowledge and Sales Skills to achieve and exceed growing Sales
target (s)
Location : Indore
Qualification : B. E / M. C. A / B. C. A / M. B. A
Experience : 1 to 4 Years
Role/Skills :
New client acquisition, managing sales pipeline.
Experience in client handling and client retention.
Sound technical understanding and knowledge of software development processes.
Plan and implement new strategies for business development, marketing & promotional strategies.
Generating business through online freelancing portal likes Odesk, Elance, freelancer etc.
Should have prior experience in software or Web Development Company Excellent verbal and written communication skills.
Immediate Joiners will be preferred
Salary: No bar for right candidates
Votive Technologies
308, Shree Vardhan complex
4 RNT Marg Indore(MP)
www.votivetech.com