Cutsomer support executive

Job description

A Associate Intern - Job Description

As a QA Associate Intern at Binocs, you'll assist in ensuring software quality by designing and executing test plans. Reporting to the QA Lead, you'll help identify issues, document bugs, and suggest process improvements.

Responsibilities:

• Develop and execute test plans.
• Document bugs and collaborate on resolutions.
• Improve testing processes and ensure software meets requirements.
• Work with product and development teams to align with market needs.

Qualifications:

• Bachelor’s in Engineering (preferably non CS/ IT Branches)
• Familiar with QA tools, testing methodologies, and bug tracking.
• Strong analytical, communication, and problem-solving skills.

We are looking for an enthusiastic and dynamic individual to join Upland India as a Senior Software Engineer I (Backend) for our Panviva product. The individual will work with our global development team.

What would you do?

• Develop, Review, test and maintain application code
• Collaborating with other developers and product to fulfil objectives
• Troubleshoot and diagnose issues
• Take lead on tasks as needed
• Jump in and help the team deliver features when it is required

What are we looking for?

Experience

• 5 + years of experience in Designing and implementing application architecture
• Back-end developer who enjoys solving problems
• Demonstrated experience with the .NET ecosystem (.NET Framework, ASP.NET, .NET Core) & SQL server
• Experience in building cloud-native applications (Azure)
• Must be skilled at writing Quality, scalable, maintainable, testable code

Leadership Skills

• Strong communication skills
• Ability to mentor/lead junior developers

Primary Skills: The candidate must possess the following primary skills:

• Strong Back-end developer who enjoys solving problems
• Solid experience NET Core, SQL Server, and .Net Design patterns such as Strong Understanding of OOPs Principles, .net specific implementation (DI/CQRS/Repository etc., patterns) & Knowing Architectural Solid principles, Unit testing tools, Debugging techniques
• Applying patterns to improve scalability and reduce technical debt
• Experience with refactoring legacy codebases using design patterns
• Real-World Problem Solving
• Ability to analyze a problem and choose the most suitable design pattern
• Experience balancing performance, readability, and maintainability
• Experience building modern, scalable, reliable applications on the MS Azure cloud including services such as:
• App Services
• Azure Service Bus/ Event Hubs
• Azure API Management Service Azure Bot Service
• Function/Logic Apps
• Azure key vault & Azure Configuration Service
• CosmosDB, Mongo DB
• Azure Search
• Azure Cognitive Services

Understanding Agile Methodology and Tool Familiarity

• Solid understanding of Agile development processes, including sprint planning, daily stand-ups, retrospectives, and backlog grooming
• Familiarity with Agile tools such as JIRA for tracking tasks, managing workflows, and collaborating across teams
• Experience working in cross-functional Agile teams and contributing to iterative development cycles

Secondary Skills: It would be advantageous if the candidate also has the following secondary skills:

• Experience with front-end React/Jquery/Javascript, HTML and CSS Frameworks
• APM tools - Worked on any tools such as Grafana, NR, Cloudwatch etc.,
• Basic Understanding of AI models
• Python

About Upland

Upland Software (Nasdaq: UPLD) helps global businesses accelerate digital transformation with a powerful cloud software library that provides choice, flexibility, and value. Upland India is a fully owned subsidiary of Upland Software and headquartered in Bangalore. We are a remote-first company. Interviews and on-boarding are conducted virtually.

Job Title: Salesforce Developer

Location: Pune, India (On-site - 5 days/week)

Experience: 4-5 years of relevant Salesforce development experience

We are seeking a highly skilled and experienced Salesforce Developer to join our dynamic team in Pune. The ideal candidate will have a strong background in developing robust and scalable Salesforce solutions, with a particular emphasis on Lightning Web Components (LWC), Apex, Visualforce, and Salesforce Integrations. This is an exciting opportunity for a motivated individual to contribute to impactful projects in a collaborative on-site environment.

Key Responsibilities:

• Design, develop, test, and deploy high-quality Salesforce solutions using Apex, Visualforce, and Lightning Web Components (LWC).
• Lead and execute complex Salesforce integration projects, leveraging various integration tools and methodologies (REST, SOAP, middleware, etc.).
• Collaborate with business analysts, solution architects, and other developers to understand requirements and translate them into effective technical solutions.
• Perform code reviews to ensure best practices, code quality, and adherence to development standards.
• Troubleshoot and debug Salesforce applications, identifying and resolving issues efficiently.
• Stay up-to-date with the latest Salesforce features, best practices, and industry trends.
• Contribute to the continuous improvement of development processes and methodologies.
• Provide technical guidance and mentorship to junior developers (if applicable).

Required Skills & Experience:

• Mandatory: 4-5 years of hands-on experience in Salesforce development.
• Mandatory: Proficient in Lightning Web Components (LWC), with a strong portfolio of implemented LWC solutions.
• Mandatory: Expert-level knowledge of Apex programming language, including asynchronous Apex, trigger frameworks, and governor limits.
• Mandatory: Solid understanding and experience with Visualforce page development.
• Mandatory: Extensive experience with Salesforce Integrations, including understanding of various integration patterns (e.g., real-time, batch, asynchronous).
• Mandatory: Proven experience with Salesforce integration tools and methodologies (e.g., REST API, SOAP API, Platform Events, Change Data Capture, Middleware platforms like MuleSoft, Informatica, etc.).
• Strong understanding of Salesforce data model, security model, and declarative capabilities.
• Experience with Salesforce DX, Git, and other version control systems.
• Ability to write comprehensive unit tests and ensure high code coverage.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
• Salesforce Developer Certifications (Platform Developer I, Platform Developer II) are highly preferred.

Job Title: Senior Business Development Executive (Staff Augmentation)

Location: Indore, India

Company: Ment Tech Labs Pvt. Ltd.

Job Description:

We are seeking an enthusiastic and results-driven Senior Business Development Executive to join our dynamic team at Ment Tech Labs Pvt. Ltd. in Indore. As a Sr. BDE, you will play a pivotal role in expanding our client base through effective staff augmentation solutions. The ideal candidate should possess a strong understanding of staff augmentation, demonstrate proficiency in creating and negotiating Master Service Agreements (MSA), Statements of Work (SOW), and other documentation.

Responsibilities:

1. Staff Augmentation Expertise:

• Develop a deep understanding of staff augmentation services and effectively communicate the value proposition to clients.

1. Contract Management:

• Create, negotiate, and manage Master Service Agreements (MSA), Statements of Work (SOW), and other contractual documentation.

1. Proactive Business Development:

• Proactively identify and pursue new business opportunities, driving growth and revenue for the company.

1. Communication Skills:

• Demonstrate excellent communication skills, both written and verbal, to engage with clients, understand their requirements, and articulate solutions effectively.

1. Learning and Growth:

• Thrive in a dynamic environment, continuously learning and adapting to industry trends, client needs, and market demands.

1. Target-Driven Approach:

• Work with set targets and develop strategies to achieve and exceed business development goals.

1. Keen Urge to Grow:

• Exhibit a keen interest in personal and professional growth, taking ownership of career development and contributing to the overall success of the team.

Qualifications:

1. Bachelor’s degree in Business, Marketing, or a related field.
2. Minimum of 5 years of experience in Business Development, specifically in staff augmentation.
3. Proven track record of successfully negotiating and closing deals.
4. Strong understanding of Master Service Agreements, Statements of Work, and other contractual documentation.
5. Excellent interpersonal and communication skills.
6. Results-oriented with a demonstrated ability to meet and exceed targets.
7. Proactive attitude with a strong urge to learn, grow, and contribute to the success of the business.

Our Client  is a leading SaaS platform used by about 100,000 users across 25 countries to grow their businesses.

Our Client differentiates itself by focusing on high-velocity, high-volume sales businesses, and helping the sales force in those businesses to close deals faster. Clearly – scale, performance are the key drivers for us given that our users need to work in large, high-volume, fast-paced environment.

World’s largest edutech and financial services organizations use our product to drive their sales execution.

ROLE

With the recent Series B raise of $32 million, we are all geared up to scale our business globally. Naturally, the engineering team needs to rapidly improve the product, work on scale and performance, and build new features and products to capture new markets.

We are seeking seasoned leaders to grow our engineering teams, scale our development & release processes, and create world class products.

The role will involve building high-performance software engineering teams and delivering world-class software

Presenting plans, updates and risks to all stakeholders is a critical part of the role. 

Leaders must be hands-on when it comes to addressing customer issues, code quality, RCA / issue prevention and managing risks.

Requirements

• 10+ years of experience in building software products and SaaS applications
• Highly energetic leader with experience of building high-performance engineering teams and delivering great software
• Exposure to managing scale and huge growth in software usage
• Worked with product design teams, customers and other stakeholders to create a well-defined product roadmap and deliver per plan
• Highly customer-focused with the ability to manage fast-paced release environment
• Strong knowledge of AWS from architecture and costs perspective.
• Exceptionally well-organized individual with great listening, communication and presentation skills

Experience- .NET, AWS