
We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service.
To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.
RESPONSIBILITIES
- Handling customer complaints, provide appropriate solutions and alternatives within the time limit.
- Following up to ensure proper resolution.
- Adherence to all the SLAs
- Mediate between clients and the organization.
- Possessing excellent product knowledge to enhance customer support
- Promote value through great customer experience.
REQUIREMENTS
- A bachelor’s degree in administration or a related field.
- A minimum of 1-2 years' experience as a customer support executive.
- Excellent interpersonal and written and oral communication skills.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of customer success processes.
- Patient and active listener.
- Passion for service.

About Toolyt
Similar jobs
We are looking to hire candidates (Freshers/Experienced) from any Graduate/Post Graduate courses for the role of Relationship Manager
The candidates should be proficient in English and Hindi (multilingual is also preferred), have knowledge of MS Excel and have experience (if any) in the e-commerce sector (minimum 6 months-1 per year) would be preferred, but not mandatory.
Working days- 6 (No week-off on weekends)
Shift type- Day Shift
Location- Bangalore
Looking for candidates to work in Kaikondrahalli, Sarjapur Road, Bangalore - 560035.
Salary Offered
UG
CTC offered: 4,80,000 LPA (3,00,000 LPA Fixed+1,80,000 Variable)
PG
CTC offered: 5,10,000 LPA (3,30,000 LPA Fixed+1,80,000 Variable)
Any candidate with a minimum of 6 months- 1-year experience
CTC offered: 5,10,000 LPA (3,30,000 LPA Fixed+1,80,000 Variable)
Any branch of Graduate and Post Graduate is welcome


Do you love building beautiful and functional web applications? Are you comfortable working on both the user-facing side and the server-side? If so, then we want to hear from you!
We are searching for a talented Full Stack Developer to join our growing team. In this role, you will be responsible for the entire development lifecycle of our web projects, from developing user interfaces to building robust back-end systems.
Responsibilities:
- Collaborate with designers to translate UI/UX designs into responsive, interactive, and visually appealing web pages using HTML, CSS, JavaScript, and Bootstrap.
- Develop secure and scalable back-end applications using PHP.
- Build and manage back-end services and integrate front-end elements with server-side logic using PHP.
- Integrate with third-party APIs and CMS like Wordpress and Shopify.
- Write clean, maintainable, and efficient code while adhering to best practices.
- Test and debug code to ensure functionality and performance.
- Collaborate with designers, product managers, and other developers.
- Customize and manage WordPress and Shopify websites, ensuring optimal performance and user experience.
- Troubleshoot and debug issues across the full stack to ensure smooth functionality.
- Stay updated with the latest industry trends and technologies to ensure our solutions remain current and effective.
Qualifications:
- Proven experience as a Full Stack Developer.
- Proficiency in HTML, CSS, JavaScript (including libraries like jQuery or React), and Bootstrap.
- Strong understanding of back-end development concepts like databases and APIs.
- Experience with PHP and familiarity with CMS platforms like Wordpress and Shopify is a plus.
- Excellent problem-solving and debugging skills.
- Strong communication and collaboration skills.
- Ability to work independently and as part of a team.
- Knowledge of SEO best practices and website optimization.
- Familiarity with RESTful APIs and AJAX.
- Experience with e-commerce platforms and payment gateway integration.
- Knowledge of database management and SQL.
If you are a passionate and skilled developer who is looking to make a real impact, we encourage you to apply!
• B. E. /B. Tech. in Computer Science or MCA from a reputed university.
• 3.5 plus years of experience in software development, with emphasis on JAVA/J2EE Server side
programming.
• Hands on experience in core Java, multithreading, RMI, socket programing, JDBC, NIO, webservices
and design patterns.
• Knowledge of distributed system, distributed caching, messaging frameworks, ESB etc.
• Experience in Linux operating system and PostgreSQL/MySQL/MongoDB/Cassandra database.
• Additionally, knowledge of HBase, Hadoop and Hive is desirable.
• Familiarity with message queue systems and AMQP and Kafka is desirable.
• Experience as a participant in agile methodologies.
• Excellent written and verbal communication skills and presentation skills.
• This is not a fullstack requirement, we are looking for a purely backend expert.
Expert skills defining and analyzing user flows and workflows.
Expert skills in interaction design with a grasp of UCD process.
Story telling ability to tell simple user stories illustrating solutions.
Excellent oral and written communication, presentation, and analytical skills.
Agile, adaptable, and capable of delivering new products and features.
Good aesthetic sense and attention to details.
Strong prototyping skills.
Experience with conducting user research is a plus.
Online Portfolio with Case Study examples

- Excellent Communication Skills.
- Working knowledge of React libraries such as Redux, Redux Thunk, Redux Saga, Redux Forms, Immutable etc.
- Highly proficient in JavaScript and ReactJs
- Good understanding of design libraries such as Material, Ant and Semantics etc.
- Basic understanding of front-end technologies, such as HTML5, and CSS3.
- Sound knowledge of Testing frameworks such as Jest, Enzyme, Mocha, Protector etc.
- Experience of writing unit, integration and E2E tests.
- Experience of integrating third party APIs.
- Good understanding of code versioning tools, such as Git.

Company, established in 1990 and headquartered in Troy, Michigan, is a leading global information technology, and business process services company with operations across North America, Europe, Asia Pacific, Middle East, and India. We leverage our expertise in legacy and emerging digital technologies to deliver transformative outcomes for our enviable list of clients, which includes Fortune 1000 companies.
Company new vision “Reimagining a better-shared world” and mission “Bringing human expertise to tech for delivering purposeful solutions that amplify value” is at the heart of our transformation approach, powered by cloud, platform mindset, and engagement. Our motto “Let’s make digital change happen” is our commitment to empower our clients to succeed in this digital world. While our values – integrity, teamwork, the pursuit of excellence, committed, customer-centric, and thought-leadership, defines our character and behavior.
Requirements:
Java, Springboot, hibernate, reactjs, angular, microservices
Location: Chennai
Graduate with 4 to 8 yrs of experience
- Good understanding of UI technologies like PHP JQuery JavaScript HTML 5 CSS Pearl Curl
- Good understanding of backend technologies like Java EE Servlets JSP Tag libraries and JSTL skills combined with a good understanding of Enterprise Java frameworks such as Spring and Hibernate
- Preferred Knowledge in Day CQ foundational concepts including the CRX repository the CQ platform the use of core frameworks such as Apache Sling and Apache Felix a solid understanding of all Day CQ building blocks including templates components dialogs widgets etc and the CQ development and deployment process
- Maintain and build solutions on top of the AEM Scene 7 DAM and SoCo modules
- Create and integrate content-driven applications on top of the CQ core platform and integrate with other systems

- Our engineers are involved in all parts of the product lifecycle: brainstorming, design,prototyping, planning, execution, and deploying.
- We brainstorm to understand and explore the difficult problem and come up with the best solution for the hardest problems that impact the world.
- You will develop broad-ranging skills working on a wide variety of initiatives. You will take responsibility for your projects, but you'll also have teammates who look out for you.
- We operate in a “get s**t done” environment where the goal is always to execute and implement. While doing all of this...You will not forget to have fun!
WHAT WE VALUE
- You're cool with working with others. Our jobs aren’t done in a vacuum and everyone contributes to get the job done.
- You’re not afraid to make mistakes because without challenge, you’re not learning.
- Speaking of learning, you have a constant desire to grow and develop.
- You care about great design, not only in the product and visual sense, but also in your code and technical architecture.
- You are passionate about product craftsmanship, and can balance that with deploying something relevant.
- You move fast with a sense of urgency. You want to work on things that make an impact on the world.
DESIRED EXPERIENCE
- Candidate Expectations: Design, code, deploy and maintain scalable software infrastructure to meet Blowhorn's demands.
- 3+ years’ experience in a start-up environment or any reputed product based company
- Build APIs for business clients to integrate blowhorn into their systems.
- Setup processes and methodology for sustainable software development.
DESIRED SKILLS
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI/UX designs
- Good understanding of JS frameworks (AngularJS, ReactJS, VueJS), Angular 5+ and Bootstrap.
- Proficient understanding of web markup, including HTML5, CSS3
- Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
- Some exposure to Analytics/Dashboard and related client frameworks (D3.js, Apache superset)
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Optimize application for maximum speed and scalability
- Assure that all user input is validated before submitting to back-end
- Has worked extensively on Google maps and features like live tracking, geo fencing
- Good API integration skills (with backend frameworks)
- Mobile frameworks like Flutter is a plus
- Collaborate with other team members and stakeholders
- Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Gimp or Photoshop is a plus.
- Proficient understanding of cross-browser compatibility issues and ways to work around them.
- Proficient understanding of code versioning tools, such as (Git / Mercurial / SVN)
- Good understanding of SEO principles and ensuring that application will adhere to them.


- 2-7 years of experience in Mobile application development domain
- A minimum 2 years of React native production level dev experience
- At least 2 React native published apps
- A firm grasp of the JavaScript language and its nuances, including ES6+ syntax
- An expert level knowledge of React Native, Redux, Rx & related stack
- An excellent knowledge of Tools
- Some native Android & iOS development experience (preferable)

Job description
We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application.
Responsibilities:
Have the passion and experience for building responsive, elegant and engaging experiences with future friendly web technologies
Integration of user-facing elements developed by front-end developers with server side logic
Writing reusable, testable, and efficient code with proper documentation
Design and implementation of low-latency, high-availability, and performance applications
Implementation of security and data protection
Integration of data storage solutions
Continually keep yourself and your design team updated with the latest changes in your industry’s standards
Requirements
1+ years Experience
Strong proficiency with JavaScript
Knowledge of Node.js, Express.js and other frameworks required to create a scalable and effective application
Understanding the nature of asynchronous programming and its quirks and workarounds
Good understanding of basics of SQL and/or NoSQL databases
Very strong understanding of working with at least one SQL or NoSQL database in node js(Without ORM preferably)
Understanding of commonly used node modules
Good understanding of server-side templating languages
Good understanding of server-side CSS pre-processors such as SASS, LESS, etc.
Basic understanding of front-end technologies, such as HTML5, and CSS3
Understanding accessibility and security compliance
User authentication and authorization between multiple systems, servers, and environments using OpenID, OAuth2.0, etc.
Creating secure and scalable APIs using standards like REST API, GraphQL, etc.
Integration of multiple data sources and databases into one system
Understanding fundamental design principles behind a scalable application
Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimising output to match the specific platform
Creating database schemes that represent and support business processes
Implementing automated testing platforms and unit tests
Proficient understanding of code versioning tools, such as GIT Critical thinker and problem-solving skills Team player Good time-management skills Great interpersonal and communication skills.

