Cutsomer support executive

at Toolyt

Cutsomer support executive

Toolyt

Company

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Cutsomer support executive

at Toolyt

Posted by ANUSREE PRAMOD

0 - 1 yrs

₹2L - ₹3L / yr

Bengaluru (Bangalore)

Skills

Communication Skills

Customer Relationship Management (CRM)

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

RESPONSIBILITIES

Handling customer complaints, provide appropriate solutions and alternatives within the time limit.
Following up to ensure proper resolution.
Adherence to all the SLAs
Mediate between clients and the organization.
Possessing excellent product knowledge to enhance customer support
Promote value through great customer experience.

REQUIREMENTS

A bachelor’s degree in administration or a related field.
A minimum of 1-2 years' experience as a customer support executive.
Excellent interpersonal and written and oral communication skills.
Knowledge of CRM systems.
Computer skills.
Knowledge of customer success processes.
Patient and active listener.
Passion for service.

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service.

RESPONSIBILITIES

Handling customer complaints, provide appropriate solutions and alternatives within the time limit.
Following up to ensure proper resolution.
Adherence to all the SLAs
Mediate between clients and the organization.
Possessing excellent product knowledge to enhance customer support
Promote value through great customer experience.

REQUIREMENTS

A bachelor’s degree in administration or a related field.
A minimum of 1-2 years' experience as a customer support executive.
Excellent interpersonal and written and oral communication skills.
Knowledge of CRM systems.
Computer skills.
Knowledge of customer success processes.
Patient and active listener.
Passion for service.

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About Toolyt

Founded :

2017

Type :

Product

Size :

20-100

Stage :

Raised funding

About

A complete Field Sales automation tool to track Expenses, tasks time on field, manage leads and customers, schedule visits, Manage order , delivery and payment tracking etc.

ASWATHI TOOLYT

Connect

Sabir Muhammed

Connect

ANUSREE PRAMOD

Connect

Nizamudheen Valliyattu

Connect

Company social profiles

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