
We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service.
To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.
RESPONSIBILITIES
- Handling customer complaints, provide appropriate solutions and alternatives within the time limit.
- Following up to ensure proper resolution.
- Adherence to all the SLAs
- Mediate between clients and the organization.
- Possessing excellent product knowledge to enhance customer support
- Promote value through great customer experience.
REQUIREMENTS
- A bachelor’s degree in administration or a related field.
- A minimum of 1-2 years' experience as a customer support executive.
- Excellent interpersonal and written and oral communication skills.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of customer success processes.
- Patient and active listener.
- Passion for service.

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Looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.
Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
Responsibilities:
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.
Requirements:
- Degree in computer science or information technology.
- Certification in Microsoft, Linux, or Cisco is advantageous.
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Experience with remote desktop applications and help desk software.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
Role Overview
We are seeking a highly skilled and innovative AI Engineer to join our dynamic team. In this role, you will design, develop, and deploy cutting-edge artificial intelligence (AI) solutions, leveraging advanced machine learning (ML) techniques and AI frameworks to address complex business challenges. You will work closely with cross-functional teams to build intelligent systems and drive innovation, with a focus on implementing and optimizing modern AI technologies such as Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and AI Agents.
Key Responsibilities
AI Model Development
- Design, develop, and optimize AI solutions, including LLMs, RAG architectures, and Graph-based RAG systems, tailored to specific business needs.
- Develop and fine-tune models for tasks such as Natural Language Processing (NLP), Computer Vision, and Reinforcement Learning (RL).
Prompt Engineering and AI Agents
- Work with prompt optimization to enhance LLM-based responses for specific use cases.
- Develop autonomous AI agents capable of completing multi-step tasks with minimal human intervention.
Data Processing and Management
- Collect, clean, preprocess, and organize datasets for effective AI and ML model training and evaluation.
- Leverage graph databases and vector stores for efficient data retrieval in AI-driven systems.
Algorithm Selection and Optimization
- Choose and implement appropriate algorithms, considering constraints such as scalability, interpretability, and real-time deployment requirements.
- Conduct hyperparameter tuning and optimization experiments to maximize model efficiency and accuracy.
Deployment and Integration
- Deploy AI/ML models in production-grade environments, ensuring scalability, reliability, and seamless integration with existing systems.
- Implement model monitoring pipelines to ensure performance consistency over time.
Research and Development
- Stay abreast of the latest trends and advancements in AI and ML technologies, such as transformer architectures, diffusion models, and multi-modal AI.
- Experiment with emerging tools like LangChain, Hugging Face, and OpenAI APIs to innovate solutions.
Collaboration and Knowledge Sharing
- Work closely with data scientists, software engineers, and product managers to define project requirements and deliver impactful AI solutions.
- Document workflows, processes, and findings to enable knowledge sharing and continuity across teams.
Required Qualifications
Education
- Bachelor’s or Master’s degree in Computer Science, AI, Data Science, Engineering, Mathematics, or a related field.
Experience
- Minimum 3+ years in AI/ML roles with a proven track record in building and deploying AI-driven solutions.
Technical Proficiency
- Proficiency in Python and AI/ML frameworks like TensorFlow, PyTorch, scikit-learn, or Keras.
- Experience working with LLMs, transformers, and generative AI tools.
- Familiarity with cloud platforms such as AWS, Google Cloud, or Azure, including AI-focused services like SageMaker and Vertex AI.
- Knowledge of vector databases (e.g., Pinecone, Milvus, Weaviate) and graph databases for RAG systems.
Analytical Expertise
- Strong understanding of advanced statistical methods, mathematical concepts, and probabilistic models.
- Ability to analyze and interpret data for actionable insights and model improvements.
Soft Skills
- Exceptional problem-solving and critical-thinking abilities.
- Strong communication skills to effectively collaborate with cross-functional teams.
- Adaptability to a fast-paced, innovation-driven environment.
Preferred Qualifications
- Hands-on experience with LangChain, Hugging Face Transformers, or OpenAI API integrations.
- Expertise in specialized AI domains like multi-modal learning, conversational AI, and prompt engineering.
- Contributions to open-source AI projects or publications in recognized AI/ML conferences or journals.
- Familiarity with deploying AI Agents in production systems.
What We Offer
- Competitive Compensation & Benefits aligned with your experience and the impact you bring.
- Opportunity for Growth in a rapidly expanding B2B SaaS company.
- Cutting-Edge Technology & Projects in the WhatsApp Business API and Click to WhatsApp Ads space.
- Collaborative Work Environment that fosters innovation, learning, and career development.
- Flexible & Inclusive Culture, where every team member has a voice and the chance to make a significant impact.
At Audify Tech Private Limited, we are looking for a talented and creative Unity Game Developer to work at the highest level of virtual and augmented reality. You will be responsible for implementing game functionality, translating design ideas, concepts, and requirements into a functional and engaging game. Our ideal candidate will have 5-8 years experience in Unity Development technologies, strong programming and coding skills, a keen eye for detail, and the analytical skills to identify potential issues with a design plan. Working across many different departments, this role requires a candidate with excellent communication skills, a pro-active attitude and a good team ethic to unify a common vision.
Objectives of this Role
- Take ownership of entire features and components of the game lifecycle and lead the product design and code elements
- Collaborate with other members of the team to deliver large and complex features on time and to a high standard
- Be part of the development process and contribute improvements and suggestions, driving the quality of the code throughout the entire production cycle
- Mentor other developers in the team and help maintain code, product, and process quality
- Partner with Art, Design and Production teams to ensure schedules and goals meet business and project needs
- Conduct code reviews and be part of the hiring process for future colleagues
- Bring meaningful contributions to our product and the entire team
Daily and Monthly Responsibilities
- Plan, design and implement high-quality game features working as part of the wider studio team
- Transform design specification into functional game assets
- Establish an effective strategy and development pipeline
- Quickly create and iterate on prototypes showcasing new designs and interaction patterns
- Design, build, and maintain efficient, reusable, and reliable code
- Ensure the best performance, quality, and responsiveness of applications and games
- Identify process and application bottlenecks and implement solutions in a timely manner.
Skills and Qualifications
- 5-8 years experience with Unity 3D/Content Development
- Strong 3D math skills
- Strong C# object-oriented programming and scripting language skills
- Experience working with game assets (meshes, animations, materials etc)
- Experience profiling and optimising game and render performance (GPU and CPU)
- Experience working on a physics-based game project, source control systems such as Git in a multi developer team environment.
- Understanding UX design process and experience working with UX design team and/or development team
Preferred Qualifications
- Bachelor's Degree Computer Science, Information Systems, or related field
- Masters degree is preferred
We are looking for a passionate sales executive to join our sales team. The sales executive's responsibilities include generating leads, making sales calls, continuously updating our CRM database, and meeting sales targets.
Responsibilities:
· Researching prospects and generating leads.
· Contacting potential and existing customers on the phone, by email, and in person.
· Handling customer questions, inquiries, and complaints.
· Managing the sales process through specific software programs.
· Building and maintaining a customer database.
· Meeting daily, weekly, and monthly sales targets.
· Participating in sales team meetings.
· Set up meetings with potential clients and listen to their wishes and concerns
· Prepare and deliver appropriate presentations on products and services
· Create frequent reviews and reports with sales and financial data
· Ensure the availability of stock for sales and demonstrations
Skills Required:
· Presentation Skills
· Client Relationships
· Emphasizing Excellence
· Negotiation Skills
· Prospecting Skills
· Meeting Sales Goals
· Creativity
· Sales Planning
· Independence
· Motivation for Sales
Experience:Minimum 2 years in any sector, Preferably FMCG Sector
Education:Bachelors in Business Management or related field.
Job Type:Full-time
Schedule:
· Morning shift
· Day Shift
Ability to commute/relocate:
Vishakhapatnam, Vishakhapatnam - 530007, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
· Bachelor's (Preferred)
Experience:
· Sales: 2 years (Preferred)
Lead generation:2 years (Preferred)
Total work: 2 years (Preferred)
Language:
English (Preferred)
Job Type: Full-time
Schedule:
- Day shift
- Morning shift
Ability to commute/relocate:
- Visakhapatnam, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Required)
Experience:
- total work: 2 years (Preferred)
- Sales: 2 years (Preferred)
Language:
- English (Preferred)
● Apply computer science, engineering, and mathematical analysis concepts and principles in
the development of software applications.
● Work closely with cross-functional members of the organization to develop and evaluate new
features on exciting products.
● Support and participate in all phases of the software development life cycle, including
requirements analysis, design, implementation, integration, and testing.
● Participate in peer reviews, identify, track, and fix bugs.
● Design and development of professional business applications for the iOS platform.
● Working with external data sources/ APIs, unit-test code for robustness, including edge
cases, usability, and general reliability.
● Working on fixing bugs and improving application responsiveness, quality, and performance.
● Your leadership will help to continuously discover, evaluate, and implement new technologies
to improve development efficiency.
Core Skill Set:
1. Hands on experience with Objective C and Swift
2.Hands on experience with SQLite
Having hands on experience 2 years and beyond on building end to end ios applications Experience
with repository management tools like Git, Mercurial, etc Experience working with RESTful APIs,
third-party libraries and API, cloud message APIs and push notifications Solid understanding of
Apple’s design principles, design framework, design patterns and interface guidelines sqlite / core
data / offline storage / multithreading / coreLocation / MVVM VIPER / Objective-c / swift / alamofire
/ unit testing / memory management
What is in the store for you?
● Opportunity to be a part of a company that is doing something really amazing & redefining
stuff.
● Opportunity to work on cutting edge technologies and products that are redefining how the
home services industry operates in the North American market.
● Making a splash in a multi-billion dollar SaaS industry
● Learning & Growing far beyond your current horizon
● A start-up culture that you'd cherish forever in your work life
● Shadowing and training experiences with knowledgeable professionals
If you think, you are a good fit. We would love to talk to you!!
As engineeing lead, you would be responsible for driving day to day development activities including coordination with customers and project management team in US. You are expected to be hands-on with the technology stacks we work with so you can contribute as a developer across projects on need basis.
Role & Responsibilities
- Lead the engineering effort across projects
- Interface with key stakeholders and apply your technical proficiency across different stages including Application Architecture, Design and Development
- Understand client's business requirements and be able to map them to technology solutions and make them work
- Design and build modern solutions informed by a deep understanding of cloud architecture and how distributed systems operate at scale
- Provide regular support and guidance to teams on complex coding, issue resolution and execution
- Establish and enforce best development and engineering practices including QA and DevOps
- Lead and manage your own team, but also get down to coding, testing, and designing solutions as and when needed
- Communicate effectively with teams, clients and business leaders within the company
Skills & Experience
- Minimum 6+ years of experience designing and building full stack applications using UI frameworks like Angular, React or Vue.JS and backend frameworks like Node.JS/ExpressJS or Python/Django/Flask or Laravel/Yii2/Symphony
- Minimum 2-3 years of experience as a Technical Lead mentoring team of 3 to 5 developers
- Strong knowlegde of cloud and distributed systems (AWS, GCP, Azure). Cloud certifications would be an added advantage.
- Deep knowledge of relational databases, SQL and NoSQL databases. Experience with Graph databases like Neo4j is desirable.
- Proficient in Git and CI-CD frameworks
- Strong communicator with visual, verbal, and writing skills to clearly articulate complex design problems and solutions
- Ability to work in an agile environment

