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Customer Relationship Manager
Fintech company
Customer Relationship Manager
Fintech company's logo

Customer Relationship Manager

at Fintech company

Agency job
via Qrata
2 - 5 yrs
₹5L - ₹12L / yr
Bengaluru (Bangalore)
Skills
Customer Relationship Management (CRM)

Position Overview:

We are seeking a dedicated and experienced Customer Relationship Manager to join our team. The ideal candidate will have 2 to 5 years of hands-on experience in customer relationship management and will be responsible for building and maintaining strong, long-lasting relationships with our clients. As a Customer Relationship Manager, you will play a pivotal role in ensuring exceptional customer experiences and driving customer satisfaction. If you have a passion for customer-centricity and the skills to back it up, we'd like to hear from you.

Responsibilities:

● Develop and implement an end-to-end CRM campaign/journey to drive user acquisition and engagement.

● Proactively communicate with customers to gather feedback, address inquiries, and improvise the strategy.

● Monitor and analyse customer behaviour and feedback to identify opportunities for improvement.

● Track and report on key performance metrics related to CRM campaigns and journeys

Ideal Candidate:

● 2-5 years of experience in handling CRM tools

● Strong understanding of CRM software like Hubspot, Clevertap, Gupshup etc.

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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Then you are the one to whom we are searching for. Being the Sales head of a district, you will dispose the following job responsibilities:

 

  • Manage sales operations in assigned district to achieve revenue goals.
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  • Identify skill gaps and conduct trainings to sales team.
  • Work with team to implement new sales techniques to obtain profits.
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  • Conduct employee performance evaluation and provide feedback for improvements.
  • Contact potential customers and identify new business opportunities.
  • Stay abreast with customer needs, market trends and competitors.
  • Maintain clear and complete sales reports for management review.
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We are looking the following skill sets within a prospective candidate –

  • Strong verbal and written communication skills.
  • A versatile personality with above average organizational and planning skills.
  • A person with critical thinking and problem solving ability.
  • A good team player with creation and handling of team.
  • A customer centric person with customer centric business agenda.
  • An exemplar having capacity to analyze marketing trends, and promoting product, service and promotional activities.
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Experience –

3 – 8 years in FMCG/Retail of Insurance Marketing.

CTC –

20,000 fixed as regular salary, and 5, 000 as TA. Total = 25,000.

v

We are hiring, young, enthusiastic, dynamic, smart and experienced individual to be a part of our expanding marketing chain of Casey Food division. If you have –

  • A Bachelor’s degree, with sales as your core dream.
  • Proven Sales Experience.
  • Fantastic track record of meeting sales target.
  • A passion towards multitasking and team building.
  • Ability to work under pressure.
  • Strong problem-solving, organizational and management skills.
  • Excellent negotiation, convincing and consultative sales expertise.
  • Effective communication skills.
  • Exceptional customer orientation knowledge.

Then you are the one to whom we are searching for. Being the Sales head of a district, you will dispose the following job responsibilities:

 

  • Manage sales operations in assigned district to achieve revenue goals.
  • Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
  • Identify skill gaps and conduct trainings to sales team.
  • Work with team to implement new sales techniques to obtain profits.
  • Assist in employee recruitment, promotion, retention and termination activities.
  • Conduct employee performance evaluation and provide feedback for improvements.
  • Contact potential customers and identify new business opportunities.
  • Stay abreast with customer needs, market trends and competitors.
  • Maintain clear and complete sales reports for management review.
  • Build strong relationships with customers for business growth.
  • Analyze sales performances and recommend improvements.
  • Ensure that sales team follows company policies and procedures at all times.
  • Develop promotional programs to increase sales and revenue.
  • Plan and coordinate sales activities for assigned projects.
  • Provide outstanding services and ensure customer satisfaction.

We are looking the following skill sets within a prospective candidate –

  • Strong verbal and written communication skills.
  • A versatile personality with above average organizational and planning skills.
  • A person with critical thinking and problem solving ability.
  • A good team player with creation and handling of team.
  • A customer centric person with customer centric business agenda.
  • An exemplar having capacity to analyze marketing trends, and promoting product, service and promotional activities.
  • A person who can develop transparent marketing strategies to expand brand recognition.

 

Experience –

3 – 8 years in FMCG/Retail of Insurance Marketing.

CTC –

20,000 fixed as regular salary, and 5, 000 as TA. Total = 25,000.

 

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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