Customer Relationship Manager

• Driving and handling end to end E-commerce Growth for OZiva.
• P&L responsibility with ownership to drive key business metrics (Conversion, GMV, ASP, Returns, Cancellations, Margins, etc.) on marketplaces.
• Growing e-com marketplaces accounts
• Work with R&D to develop new products for marketplace growth
• Mentor the team to optimize product listing, inventory, ad spends on marketplaces.
• Manage inventory, weekly offers/ discounts, promotional strategies, and actionable insights from weekly competition analysis
• Build and maintain relationships with respective SPOCs at all marketplaces.
• Identify product, service, or marketplace issues, and resolve them accordingly.

• 5+ years of successful ecommerce growth
• Demonstrated success in handling P&L
• Highly analytical.
• Ability to deal with high work pressure and work in a fast-paced environment.
• Strong team player with proven ability to work harmoniously.
• Strong written and verbal communication skills.

As a Customer Success Execute at Abmiro, you'll play an important role in driving the success of our clients who are using our SaaS product (Rekart). 

You'll be a technical expert, working closely with clients to understand their needs, troubleshoot any technical issues, and empower them to fully utilize the capabilities of our software. 

Your role is key in fostering long-lasting, mutually beneficial relationships with our customers.

You should be a Graduate / PG in IT / CS (BE, BTech, Bsc, MSc)

Role & responsibilities

• Serve as the primary technical point of contact for customers, offering expert guidance and support through phone calls, email and chat.
• Collaborate with clients to understand their unique requirements and goals
• Assist with the setup, configuration and onboarding of customers on the platform
• Provide quick solutions or workarounds to client queries
• Coordinate with the technology team for possible issues/enhancements/feature requests
• Provide technical training and support resources to ensure customers can maximize the value of our software.
• Proactively identify opportunities to optimize and enhance customer workflows using our product.
• Serve as a liaison between customers and internal teams, facilitating effective communication and issue resolution.
• Maintain a deep understanding of our product, including new features and updates.
• Work in shifts to ensure 24/7 technical support coverage for our global customer base.
• Document and maintain training documents and material for customer training purposes.

Preferred candidate profile

• Bachelor's degree in a relevant field (e.g., Computer Science, Engineering) or equivalent work experience.
• Experience in technical customer support or a related role in the SaaS product company for 1-3 years
• Strong technical background with the ability to understand and troubleshoot complex technical issues.
• Excellent communication skills, both written and verbal, with the ability to convey technical concepts in a clear and understandable manner.
• Empathetic and customer-focused approach, always ensuring customer success is the top priority.
• Strong problem-solving and critical-thinking abilities.

Perks and Benefits 

• Provident fund 
• Health Insurance. 
• Hell lot of stuff to innovate and learn at the same time 
• Be part of a dynamic young and friendly team that strives for top quality 
• A fantastic work culture 
• Opportunities and guidance to learn new technologies, share knowledge and grow within the company and sector.

About the role:

· Monitor relationships with existing customers through CRM systems

· Ensure the CRM system provides an effective sales funnel

· Develop and implement marketing techniques that will drive new customers

· Plan and manage Welcome Email, calls, escalations, handover/possession etc

· Suggest new methods to address customers’ needs

· Track marketing metrics and trends, like conversion rates

· Assist with organizing promotional events to reach prospective customers

Qualifications:

· Technical expertise with CRM and analytical systems

· Strong communication skills along with a customer-oriented attitude

· Graduate, MBA or PG in relevant field with 2-5 years of experience

We are seeking a dynamic and motivated Business Development Executive to join our team and drive sales for our e-commerce agency in the USA market during night shifts. The ideal candidate should have a proven track record in business development, a deep understanding of the e-commerce industry, and be willing to work during USA night hours.

Key Responsibilities:

1. Client Acquisition: Identify and target potential clients and businesses in the USA interested in our e-commerce services and solutions.

2. Sales Strategy: Develop and execute a comprehensive sales strategy to achieve revenue targets and maximize growth.

3. Lead Generation: Generate high-quality leads through cold outreach, networking, market research, and collaboration with marketing teams.

4. Client Engagement: Build and maintain strong client relationships, understanding their needs, and offering tailored e-commerce solutions.

5. Product Knowledge: Stay up-to-date with our agency's e-commerce services and offerings to effectively communicate their value to potential clients.

6. Sales Presentations: Create and deliver compelling sales presentations and proposals that highlight the benefits of our services.

7. Pipeline Management: Manage and maintain a sales pipeline, tracking leads, opportunities, and conversion rates.

8. Market Research: Stay informed about industry trends, competitor activities, and emerging opportunities in the e-commerce sector.

Qualifications:

- Bachelor's degree in business, marketing, or a related field.

- Proven track record in business development or sales, with experience in the e-commerce industry being a plus.

- Strong interpersonal and communication skills.

- Ability to work independently and meet sales targets.

- Results-oriented with a focus on customer satisfaction.

- Willingness to work during night hours to cater to the USA market.

Benefits:

- Competitive salary and commission structure

- Night shift differential

- Professional development opportunities

- Collaborative and supportive work environment

Job Type: Full-time

Schedule:

Day shift

Supplemental pay types:

Performance bonus

Ability to commute/relocate:

Gautam Buddha Nagar, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor's (Preferred)

Experience:

Business development: 1 year (Required)

Language:

English (Required)

Work Location: In person

About our Client

Our client is a B2B2C tech firm backed by India’s largest retailer and tech venture capitalist founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech

It aims to become one app to manage all your brands loyalty points, cashback and coupons. It will have additional content and discovery layer for customers and brands for further engagement and commerce.

The company currently powers closed-loop loyalty programs for all different brands under its parent retail group. Currently, it has 20Mn+ registered customers and 3Mn MAU across 8 brands. Its vision is to be at the center of D2C Brands and the consumer consumption ecosystem

Job Location -Bangalore

Requirement

4+ years ​of experience building frontend for ​consumer facing​ products

- 2+ years​ experience on   ​React Native ​ and core principles

- Good to have experience with popular React.js

 - 1+ years ​of ​Team Lead/Management ​experience

- Develop all user-facing products in React

-Solid SQL / relational database experience MySQL is a plus

-  Thorough understanding of ​architecting​ the frontend system with ​Server Side   Rendering –

- Familiarity with modern front-end build pipelines and tools

 - Understands ​app development cycle

-Flexibility and deadline driven

Regards
Team Merito

Hands on experience in Python in 2.x and 3.x versions

• Developed and deployed services in AWS serverless Architecture
• Developed REST API’s using serverless framework, AWS Lambda, API Gateway
• Developed queue and notification services using AWS components - SQS, SNS
• Implemented authorization and authentication using AWS Cognito pool
• Developed Facial recognition systems using AWS Rekognition
• Hands on experience in Flask, Tornado, Quartz framework
• Hands on experience in designing and working on MicroService & Monolithic architecture
• Basic understanding of front-end technologies HTML, CSS, JavaScript, jQuery

Mongo dB experience is must

• Work on large-scale, custom distributed software systems using JavaScript,
• Node (ReactJS, VueJs) and the likes
• We work almost exclusively on customer site providing a mix of delivery and
• consulting services, so you'll be flexible about travel
• Employ Agile development including task estimation, test automation, deployment automation, and Continuous Integration to improve overall execution speed and product quality
• Work in a dynamic, collaborative, transparent, non-hierarchical, and ego-free culture where your talent is valued over a designation or title
• Spread the word about best practices in software development inside and outside
• Equal Experts community like Expert Talks

• 3 + years of Hands-on development and delivery experience with JavaScript, and frameworks the likes
• HTML, CSS, React Js, Vue Js, Webpack, Grunt, Gulp.
• Testing tools like Jasmine, Jest, Enzyme
• Passion for software engineering and craftsman-like coding prowess
• Great OO skills, including strong design patterns knowledge
• Experience working with Agile, TDD, Lean, and/or Continuous Delivery approaches and best practices, such as Extreme Programming (XP)
• Enthusiastic to work collaboratively with people and sharing your ideas to solve real business problems.

Designation - Senior Java Developer

Experience - 4+ Years required

-Proven working experience in Java Spring Boot framework

-Proven working experience in Java development

-Proven hands-on Software Development experience

-Experience in Spring boot micro services

 -Experience working with tools like Git, Maven,SVN.

 -Expertise developing enterprise-level web applications and RESTful APIs using Spring boot, with demonstrable production-scale experience.

- Working experience in Industry Standard protocols related API Security including OAuth is a must.

- Demonstrate strong design and programming skills using JSON, Web Services.

- Working knowledge with SQL Server databases.

- Passion to stay on top of the latest happenings in the tech world and an attitude to discuss and bring those into play.

- Strong agile/scrum development experience

- Strong collaboration and communication skills within distributed project teams

- Excellent written and verbal communication skills

Skill Required – Core Java, Java 8 Feature, Spring Core, Spring boot , Spring Data JPA, Hibernate..Etc

Responsibilities

Design Develop and maintain web functionalities

Work with Tech Lead to propose a technical solution

Liaise with designer to implement the UI/UX elements for web and mobile interfaces

Troubleshoot production problems and provide user support.

Design and conduct tests:

• Integrate multiple systems from different vendors with seamless data flow
• Investigate new technologies and continue to update your technical skills
• Write well-structured and testable code following the set guidelines

Requirements

Degree in IT or equivalent

More than 3 years of web-based application development experience in PHP.

Strong knowledge of PHP web frameworks: CodeIgniter, Laravel, Bootstrap, AngularJs, Angular Material, Symphony, Zend, Cake and Flask.

Languages

PHP, JavaScript, HTML, CSS, Python.

Databases: MySql

Operating Systems: Ubuntu, Windows and Macintosh.

Others: jQuery, AJAX, JSON, Celery, Git, API, AWS, Facebook API, Twitter API, Google API,PayPal Integration, nginx, Apache,AmCharts, Mpdf and PhantomJs.

Mandatory:

Strong knowledge in Continuous Integration/Continuous Delivery tools, e.g. Jenkins

Strong knowledge in planning for testing strategy, test suites and test cases.

Proficient understanding of code versioning tools (e.g. Git)

Understands web trends, including social media integration and the impact of the growth of mobile/tablet browsing

More than 3 years of web service (REST, SOAP) and API development and management

Strong Knowledge of security standards and techniques for web applications

Strong technical knowledge in software development methodologies, design patterns and implementation

Proven ability to carry a feature from start to finish, including prototypes, design specifications, constructive coding, unit testing and problem resolution

Preferred

Strong in SQL & PL/SQL and have good working knowledge on the relational database(s) (MySQL)

Experience With Selenium Web, Appium, Endtest.io Automated Regression Tools

Advantage

Experience with other server-side stacks (Node.js, Python, Java etc.) a plus

Experience developing native or hybrid mobile applications for IOS and/or Android a plus

Experience in the development and production of standards-based websites using HTML/5, CSS/3, JavaScript, jQuery, AJAX, JSON across multiple browsers a plus