Customer Relationship Manager

Required Skills

1. 4+ years of experience with Microsoft Power Platform.
2. Expertise in Model driven apps, Business process flows, Cloud flows, Canvas Apps, Power Automate.
3. Expertise in User permissions configuration.
4. Bachelors in computer science or related field.
5. IT experience with n-tier, database, and client server design/development
6. Architecting and designing business applications using Power Apps, Power Automate, Power BI.
7. Expertise on various integration technologies like REST, Service Bus, HTTP, SOAP.
8. Ability to execute development of Re-usable Assets, Code Reviews, and IT Governance for Power Practice

Desired Skills

1. Well versed with SDLC, Agile, CD&CI methodologies.
2. Knowledge and expertise on Plugins
3. Hands-on Java experience is an asset.
4. Provide thought-leadership to client across business and technical project dimensions solving complex business requirements.
5. Accountable for ensuring the business and technical architecture of the delivered solution matches customer technical and functional requirements, and commits to Customer Success (realization of business benefit)
6. Well experienced with design application and Infrastructure using various Application Servers, Databases, Security Managers etc.
7. Knowledge and expertise on recent trends like Cloud, AI/ML, Microservices etc.

Must have : Experience in Dataverse, sql, security, deployment, model driven, canvas apps

Job Responsibilities:

Make outbound calls to potential customers.

Explain health insurance products clearly and accurately.

Convince customers politely and close sales.

Follow up with interested leads and maintain call records.

Update daily call status and reports.

Maintain professionalism and good customer interaction.

Other Requirements:

Must speak Kannada fluently and have basic English knowledge.

Good communication and convincing skills.

Comfortable with calling and sales roles.

Freshers with a positive attitude are welcome.

Willingness to learn and grow in telesales.

Immediate joiners preferred.

Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
2. Build and nurture long-term relationships with clients through proactive engagement and personalized support.
3. Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
4. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
5. Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
6. Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
7. Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
8. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
9. Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
10. Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
2. Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
4. Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
5. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
6. Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
7. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
8. Strong analytical skills, with the ability to interpret data and derive actionable insights.
9. Flexibility to adapt to changing priorities and business needs.
10. A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

About Us:

Bansal Classes in Chinchwad is a renowned educational institute specializing in IIT, JEE, and NEET coaching. We are seeking an experienced Business Development Executive to join our team and contribute to our mission of nurturing future leaders.

Job Description:

· Identify key buying centres to expand the net new client base

· Leverage key best practices to drive and successfully generate new business opportunities

· Build and effectively manage a list of new clients to drive business development.

· Collaborate with internal resources and external networks to prioritize and penetrate key accounts.

· Utilizing account planning and time management tools to drive an increase in revenue

· Establish and maintain executive relationships with clients

· Mastery and consistent execution of tecHindustan’s internal sales methodology, and services

· Manage forecast accuracy on a monthly/quarterly/annual basis

· Successful track record in Lead Generation, sales and negotiation

· Basic knowledge in Full-Stack Development, Mobile Apps Development, and Digital Marketing fields.

· Excellent verbal and written communication skills

· Possesses strong organizational and time-management skills.

· Proven ability to plan and manage resources

· Team player with strong analytical skills and the ability to understand and resolve complex problems.

Requirements:

• Minimum of 3 years of experience in Business Development, preferably in the education sector.
• Excellent verbal and written communication skills.
• Empathy and the ability to connect with students and parents.
• Understanding of the IIT, JEE, and NEET coaching industry is a plus.
• Strong organizational skills and attention to detail.
• A passion for education and a commitment to the success of our students.
• The ability to handle business responsibilities effectively.

ESSENTIAL EXPERIENCE 

1.   3.5 to 12-14 years of experience as a Software Developer.

2.   Experience in .Net technologies - C#, ASP.net is must.

3.   Experience in developing REST based PAPIs.

4.   Experience in building web user interface.

5.   Good to have experience in developing single page apps using modern JS framework.

6.   Skills in cross browser development.

7.   Understanding of Agile methodology.

8.   Excellent trouble shooting and communication skills.

9.   Knowledge of Azure will be an added advantage. 

JOB DESCRIPTION

1. Developing and implementing web-based applications using .Net technology and MS-SQL.
2. Developing front end with highly responsive user interface concept using React concept.
3. Identifying web-based user interaction.
4. Participate in requirement analysis.
5. Collaborate with internal teams and positive mindset to help and seek help.
6. Documentation of application development changes and updates. 

E-commerce solution sales is preferred

Identify new business opportunities through research and analysis of market trends and customer 

Source new sales opportunities through outbound reach, cold emails, skype chats or phone calls or anything to reach out to prospective customers

Execute planned sales activities and develop a target list of high potential new customers

Attend industry events and conferences to network and generate new business opportunities

Achieve monthly & quarterly quotas

Perform effective online demos to prospects and Create and deliver sales presentations to prospective clients

• Work directly with the other Software/Firmware Engineers and Electrical/RF/Systems Test Engineers to write needed software
• Design and implement software platform for firmware on embedded CPUs with multiple OS such as Windows, Linux, FreeRTOS, TI-RTOS and embedded Linux
• Use compliers, debuggers revision control and automated build systems.
• Design/develop components of software platform for use by other developers to extend its capabilities and build custom applications/behavior on top
• Develop build methodologies, debugging tools/utilities
• Develop and release Software using Agile methodology
• Write unit tests and support continuous integration and automated test methodology
• Brainstorm for new ideas and ways to improvement product and processes
• Consult with peers for feedback during debug/testing stages
• Document and maintain design processes

Requirements:-

• Must have good understanding of  Python and Shell scripting with industry standard coding conventions
• Must possess good coding debugging skills
• Experience in Design & Development of test framework
• Experience in Automation testing
• Good to have experience in Jenkins framework tool
• Good to have exposure to Continuous Integration process
• Experience in Linux and Windows OS
• Desirable to have Build  & Release  Process knowledge
• Experience in  Automating Manual test cases
• Experienced in automating OS / FW related tasks
• Understanding of BIOS / FW QA  is a strong plus
• OpenCV experience is a plus
• Good to have platform exposure
• Must have good Communication skills
• Good Leadership capabilities & collaboration capabilities, as individual will have to work with multiple teams and single handedly maintain the automation framework and enable the Manual validation team