
Position Overview:
We are seeking a dedicated and experienced Customer Relationship Manager to join our team. The ideal candidate will have 2 to 5 years of hands-on experience in customer relationship management and will be responsible for building and maintaining strong, long-lasting relationships with our clients. As a Customer Relationship Manager, you will play a pivotal role in ensuring exceptional customer experiences and driving customer satisfaction. If you have a passion for customer-centricity and the skills to back it up, we'd like to hear from you.
Responsibilities:
● Develop and implement an end-to-end CRM campaign/journey to drive user acquisition and engagement.
● Proactively communicate with customers to gather feedback, address inquiries, and improvise the strategy.
● Monitor and analyse customer behaviour and feedback to identify opportunities for improvement.
● Track and report on key performance metrics related to CRM campaigns and journeys
Ideal Candidate:
● 2-5 years of experience in handling CRM tools
● Strong understanding of CRM software like Hubspot, Clevertap, Gupshup etc.

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Roles and Responsibilities:
- Good Command of HTML, CSS, Bootstrap, and Javascript
- Must work in Elementor Pro
- Experience with PSD to WordPress
- Good Understanding of PSD requirements
- Knowledge about PSD to HTML Conversion
- Knowledge of PSD Layers/My SQL
- Knowledge of woo commerce,PHP
- Good knowledge of Elementor and Page Builder

● Strong knowledge of Android SDK, different versions of Android & advanced concepts
● Strong knowledge of Android UI design principles, patterns, and best practices
● Experience working on Databases & Network layer; should be able to implement offline-first
experience for users with low-internet-connectivity
● Familiarity with RESTful APIs to connect Android applications to back-end services
Who are we?: FullStack Education is a fast-growing e-learning company that runs its ed-tech brand by the name Accredian (Credentials that matter | www.accredian.com ). Accredian arms working professionals with next-generation skill sets like data science and product management and provide them with a transformative learning experience to help them move up in their careers. The company has been founded by ISB and BITS Pilani graduates.
What will you do?
In this role, you will be leading a motivated sales team and take complete ownership of sales. Your will:
- Drive 2-3X growth in revenue every 6 months through people and world class sales practices
- Drive 3-4X conversions from current channels and optimize conversion percentage from the current lead flow
- Come up with Product Pricing & Product Innovation to multiply revenues.
- Drive growth of sales team from 50 to 200 in 6-12 month duration by hiring top class talent.
- Design industry beating incentive structures, sales challenges (monthly/weekly), compensation plans, etc
- Set a high-performance culture, energy, and cohesiveness so that sales teams are working with high energy
- Constantly mentor, coach, and train team leads.
Competencies:
- Demonstrated experience of driving top results in B2C & B2B Sales with 50+ crore annual targets.
- Experience in handling a sales team with 100-500 associates, leads, and managers.
- Excellent communication skills and a strong mastery of written and verbal English.
- Highly self-motivated, able to work with a target-driven mindset.
- Minimum 6+ years experience in similar roles in education and related industries.
- MBA from Tier 1,2 institutes (ISB, IIM, XLRI, BITS, etc) preferred.
What we offer
- In addition to an outstanding work environment with rapid advancement potential, you get the opportunity to work with a super-talented team of professionals from high-pedigree backgrounds like ISB, BITS Pilani, NITs etc.
- Fast career growth.
- Opportunity to be a part of a super fast-growing company.


What you can expect from the role:
- Develop back-end using Node.js, database (MongoDB, Elasticsearch, etc) other latest technologies
- Take end-to-end ownership of modules
- Get an opportunity to solve Edu-tech problem statements
Must-Have:
- Bachelor's degree in computer programming, computer science, or a related field.
- Proven 3+ years of experience working as a Back-end developer.
- Must have a good understanding of Node.Js, Javascript, and MongoDB.
- Must have good knowledge of Data Structures and Algorithms.
- Strong CS fundamentals and problem-solving skills is a must.
- Excellent analytical and time management skills.
- Interest in the game industry, since you will be working with people crazy for developing and playing games.
Good to have:
- Familiarity with discord bot, no-code automation tools like Zapier, http://Automate.io">Automate.io, Airtable and their api’s is a plus.
- A basic understanding of front-end technologies like React.js, HTML, CSS
Why you might be excited about us:
- We are a funded start-up, recently closed our seed funding with Kalaari Capital and with a few renowned investors in past like - Village global, FirstCheque, some experience founders such as https://www.linkedin.com/in/anandc/">Anand (FB, Snapdeal), Srini (Founder, TutorVista), https://www.linkedin.com/in/ambareesh-murty-b35803/">Ambareesh (Founder, Pepperfry) and many more!
- We’re tackling a big problem with an even bigger potential to become a launchpad for the entire game industry globally. Participants in our existing cohorts say https://www.youtube.com/playlist?list=PLVOvwIVo57tlYxGB61mSpH22j3IvM3D_p">great things about us!
Compensation & Benefits
This role comes with:
✔️ Competitive Salary
✔️ Annual Bonus
✔️ Stock Options
✔️ Unlimited Leaves (oh yes! we don’t track leaves)
What we expect
- You need to stay active and keep an eye on the regular updates
- Efficient time management is encouraged.
- Take ownership of your work and can work independently on assigned projects/tasks.
Location
Jhandewalan, New Delhi
• Experience working with SQL databases, query optimisation and designing schemas
• High coding standards - understanding of test coverage best practices & test pyramid concept.
• Design, analyze, code, test, and deploy applications to satisfy business requirements for large, complex projects.



About Hop:
We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.
moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).
This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.
Website: https://moneyhop.co/">https://moneyhop.co/
About Individual
The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.
General Skills
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred
Day-to-Day requirements
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Suggest solutions when a product malfunctions
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction
- Handle changes in policies or renewals


