Director of Marketing

Job Title: Agentic AI Intern (Full-Stack)

Location: Borivali, Mumbai (Onsite)

Position Type: Summer Internship

Job Overview

We are seeking a highly motivated and technically proficient Agentic AI Intern with a strong foundation in full-stack development. In this role, you will work at the intersection of modern web development and cutting-edge Artificial Intelligence, designing autonomous AI agents and integrating AI capabilities into robust applications. The ideal candidate is adaptable, language-agnostic, and eager to leverage modern AI tools to accelerate development velocity.

Key Responsibilities

• AI Agent Development: Assist in designing, building, and deploying autonomous AI agents and workflows.
• Full-Stack Development: Support backend architecture design and frontend interface development across various modern stacks.
• API & Tool Integration: Connect external LLM APIs and manage database configurations.
• Workflow Automation: Actively integrate modern AI-assisted development tools (such as Cursor, Windsurf, or GitHub Copilot) into your daily coding workflow.
• Technical Collaboration: Collaborate with the technical team to build prototypes and maintain clean, documented code.

Technical Requirements

• Backend Ecosystems: Solid foundational knowledge in backend development, with a primary preference for Python or Node.js.
• Frontend Frameworks: Competency in building modern user interfaces (experience with React, Next.js, or similar frontend technologies).
• Adaptability & Emerging Tech: High adaptability and a strong willingness or curiosity to work with high-performance ecosystems like Go, Rust, or other modern stacks as project demands evolve.
• AI Tooling & APIs: Familiarity with utilizing AI APIs and developing within modern AI-first IDEs.

Eligibility & Location Criteria

• Education: Open to current final-year students (looking for a Summer Internship) and recent graduates in CS, IT, or related engineering disciplines.
• Geographic Requirement: Candidates must reside along the Western Line within a 25km radius of Borivali to ensure a sustainable daily onsite commute.
• Competencies: A strong problem-solving mindset, a self-driven approach to learning new technologies quickly, and clear technical communication skills.

Responsibilities

Inventory & Stock Management

• Maintain accurate and up-to-date inventory records for:

• Fabrics (raw materials)

• Readymade sarees

• Artwork products

• Bulk stock

• Returns and exchanges

• Track fabric consumption against confirmed orders and production plans

• Record and monitor all stock movements, including inward, outward, damaged, returned, and

exchanged items

• Ensure minimum stock levels are maintained and proactively raise replenishment alerts

• Coordinate with the Supply Chain team to ensure timely availability of fabrics and materials

Dispatch & Order Coordination

• Coordinate closely with the Dispatch team to ensure timely and accurate order fulfillment

• Act as the primary point of coordination between Dispatch and Customer Care teams

• Share real-time updates on dispatch status, shipment tracking, and delivery timelines

• Support resolution of dispatch-related issues, including delays, RTOs, returns, and exchanges

• Ensure all customer-facing information related to orders and inventory is accurate and consistent

Customer Support & Issue Resolution

• Assist the Customer Care team with order status inquiries and dispatch-related concerns

• Coordinate with internal teams to resolve customer complaints related to inventory or dispatch

• Ensure smooth closure of customer issues with proper documentation and follow

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Link to apply - https://tally.so/r/mDMO5p

Role Overview:

We are looking for a highly motivated and dynamic B2B Sales Executive with experience in the fashion/textile industry. This role involves managing end-to-end sales processes, from lead generation to deal closure and You will work on identifying business needs, conducting sales calls, performing client research, and driving sales growth. A passion for sustainability and knowledge of sustainable practices in the fashion/textile industry is crucial for success in this role.

Key Responsibilities:

B2B Sales & Lead Generation:

• Identify and prospect potential business clients in the fashion/textile industry through lead generation techniques such as cold calling, email outreach, and networking.
• Conduct client research to understand business needs, challenges, and offer tailored solutions.
• Use CRM tools to track, manage, and update sales leads and opportunities.

Sales:

• Conduct sales calls with prospective clients to identify their pain points, needs, and determine the best solutions.
• Define and identify the ideal customer profile (ICP) to ensure targeted outreach and maximize sales opportunities.
• Provide platform demos to showcase our solutions, particularly focusing on sustainability features.

Negotiation & Deal Closure:

• Lead negotiations with clients, managing pricing, contract terms, and implementation timelines.
• Finalize contracts with internal teams, ensuring smooth deal closures and meeting sales targets consistently.

Sustainability Knowledge:

• Leverage knowledge of sustainability practices to educate clients and align solutions with their environmental goals.
• Promote the sustainability features of our products, helping clients reduce their environmental footprint.

Required Skills & Qualifications:

• Experience: 2-4 years of experience in B2B sales within the fashion/textile industry or SaaS sales.
• Sales Skills: Proven experience in end-to-end sales, from lead generation to deal closure.
• Negotiation Skills: Strong ability to negotiate and close deals.
• CRM Tools: Proficiency in CRM platforms to manage leads, contacts, and sales pipelines.
• Sustainability Knowledge: Understanding of sustainability principles, especially as they relate to the fashion/textile sector.
• Client Management: Demonstrated success in client onboarding, relationship management, and customer servicing.
• Communication: Excellent communication, presentation, and negotiation skills.
• Problem-Solving: Ability to handle objections and create solutions that align with client goals.

Preferred Qualifications:

• Education: Bachelor’s degree in Business, Marketing, or a related field.

Industry Knowledge: Experience in selling fashion/textile industry solutions or working with fashion/textile businesses focused on sustainable

About the role: 

· Understand the project test requirements.

· Execute and evaluate automated test cases/suites and report test results to ensure that system functionality satisfies acceptance criteria.

· Create and maintain automation scripts using the Robot Framework

· Help create acceptance criteria for user stories.

· Log bug reports based on test execution.

· Collaborate with the development team to prioritize test scenarios.

· Collaborate with the development team to perform root cause analysis.

· Other duties assigned.

Position Requirements:

Essential Skills:

· Knowledgeable in Software Automation using Robot Framework

· Knowledgeable in API testing (Postman)

· Experience working in an Agile environment using Scrum or Kanban

· Proficiency in scripting and programming languages (Python preferred)

· Experience with REST API testing and the relevant testing tools.

· Understanding the differences between JSON, YAML, and XML.

· Experienced with CI/CD.

· Experience testing web applications and different types of testing approaches and test environments.

· Experience in test risk management.

· Experience in using GIT repositories would be great.

· A passion for software product quality assurance with a positive mindset and good communication skills.

· Keen eye for detail.

Good to Have

· ISTQB foundation level certification

· Familiar with other automation testing tools like Selenium and Katalon Studio

· Suggest / make framework improvements to accommodate the scripting needs

· Implemented automation framework using Behavior-Driven Development (BDD) approach

· Familiarity with the Test Pyramid would be great.

· Experience working with JIRA

Non-technical requirements:

● You are available to join us in our Bangalore office from Day 1.

● You have strong communication skills.

● You have strong analytical skills.

● You are customer friendly and service minded.

● You are a team player.

Generates IT (information technology) sales and business, develops relationships with new clients, maintains advanced knowledge of our services, and establishes and meets sales goals. One of the most important responsibilities is helping organizations maximize profits.

• Generate new sales leads, negotiate client pricing, and forecast sales revenue

• Setting goals and developing plans for business and revenue growth

• Researching, planning, and implementing new target market initiatives

• Pursuing leads and moving them through the sales cycle

• Developing quotes and proposals for prospective clients

• Setting goals for the business development team and developing strategies to meet those goals

Should also have:

• Prior experience required working with international clients (US, UK, Middle East)
• Should be a pleasant personality to work with
• Fluent written and spoken English
• Should have 3 years plus of experience in a similar field.