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Technical Account Manager
Technical Account Manager
Kris@Work's logo

Technical Account Manager

Shagun Ahuja's profile picture
Posted by Shagun Ahuja
1.5 - 3 yrs
₹12L - ₹16L / yr
Remote only
Skills
Customer Success
SaaS
Software implementation
Customer Relationship Management (CRM)


About KrisAtWork

KrisAtWork is an AI work companion designed for go-to-market functions to drive higher revenue and enhance efficiency. It offers real-time intelligence and step-by-step guidance, all through a single, centralized window to improve business productivity and outcomes. At KrisAtWork, we believe everything meaningful starts with people - those who build with us, and those we build for - united by a shared ambition to make work smarter.


About the Role

As a Technical Account Manager, you will own the end-to-end post-sales relationship and ensure customers realize maximum value from their investment. You will act as a trusted advisor, technical expert, and strategic partner, driving adoption, delivering measurable business outcomes, and ensuring long-term retention and expansion.


What You’ll Do

Deliver Customer Value

  • Develop a deep understanding of customer goals, workflows, and technical environments to map them to platform capabilities, best practices, and measurable business outcomes.
  • Run value check-ins, business reviews, and optimization sessions to ensure customers consistently realize ROI.
  • Provide consultative guidance, platform enablement, training, and solution recommendations to maximize value and improve end-user experience.

Drive Adoption & Platform Success

  • Lead customers through adoption of new features, use-cases, and modules across different teams, regions, and business units.
  • Be hands-on with the platform; stay current on product capabilities, integrations, and AI-driven enhancements.
  • Proactively identify efficiency gains, automation opportunities, and configuration improvements to drive increased usage and ROI.


Lead Technical Implementation & Solution Delivery

  • Support onboarding, configuration, integration validation, and rollout activities to ensure smooth technical implementation.
  • Understand customer architecture, data flows, and system dependencies to advise on scalable, secure, and optimized setups.
  • Coordinate with engineering, product, support, and services to resolve issues and influence roadmap priorities.

Build Strategic Relationships & Champions

  • Serve as the customer’s day-to-day strategic advisor and trusted technical partner.
  • Build strong, multi-level relationships with senior stakeholders, end users, and technical teams.
  • Develop internal champions who advocate for the platform and support expansion opportunities.

Manage Account Health & Governance

  • Track and manage key performance indicators across adoption, consumption, value realization, and retention.
  • Establish strong operational discipline with regular check-ins, executive business reviews, and early-warning risk management.
  • Own renewal readiness and partner with Sales to identify upsell/cross-sell opportunities.

Advocate For The Customer

  • Act as the internal voice of the customer, communicating needs, challenges, and enhancement requests to product and engineering teams.
  • Partner cross-functionally to ensure seamless end-to-end experience across support, services, product, and sales.


Who You Are & What Makes You Qualified

Experience & Skills

  • 2+ years in B2B SaaS account management, customer success, technical account management, and/or implementation roles.
  • Strong understanding of web technologies, APIs, integrations, SaaS platforms, CRM, and/or social media technologies.
  • Excellent communication, stakeholder management, and executive-level presentation skills.
  • Strong analytical and problem-solving mindset; ability to derive insights, harmonize data, and build business cases.
  • Skilled at breaking down complex issues, articulating technical concepts clearly, and driving structured resolutions.
  • Ability to manage multiple projects simultaneously in a fast-paced, deadline-driven environment.
  • Passion for solving customer challenges, driving outcomes, and delivering exceptional customer experience.
  • Experience with customer engagement platforms, Go-To-Market technologies or omnichannel digital tools is a plus.


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Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Kris@Work

Founded :
2024
Type :
Product
Size :
20-100
Stage :
Raised funding

About

Kris replaces fragmented outbound with one intelligent sales window. Signal-based prospecting, prioritization & outreach. 15× more qualified meetings at 1/3 the cost.

Read more

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What is the location preference of jobs?

Remote

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