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Customer Success Specialist
Customer Success Specialist
StarApps's logo

Customer Success Specialist

Shivani Kawade's profile picture
Posted by Shivani Kawade
2 - 5 yrs
₹8L - ₹12L / yr
Remote only
Skills
SaaS
Shopify
skill iconHTML/CSS
Technical support
Troubleshooting
Customer Success


Location: Pune (WFH)

Shifts: Night (6:30 PM – 3:30 AM) / Early Morning (4 AM – 1 PM)


About StarApps Studio

StarApps Studio is a product-driven SaaS company building Shopify apps that power thousands of online stores. We’ve developed 6 highly-rated Shopify apps (averaging 4.9★) used by 30,000+ Shopify merchants worldwide, including over 1,000 Shopify Plus stores. In just a few years, our bootstrapped team grew from $5.5M to $10M in Annual Recurring Revenue (ARR) by obsessing over quality and merchant success. We’re a tight-knit, 20-person team based in Baner, Pune, on a mission to help e-commerce brands create world-class shopping experiences.


About the Role

As a Customer Success Specialist, you’ll be the voice and support behind our mission to simplify e-commerce success. Your role is pivotal in building relationships, ensuring customer satisfaction, and driving engagement. This is primarily a chat process role.


Key Responsibilities

  • Engage with Clients: Provide exceptional support over chat and email with clear, positive, and trustworthy communication. Occasionally handle calls if required.
  • Build Relationships: Create meaningful connections, ensuring every merchant interaction is memorable.
  • Master Products: Develop expertise in our products to offer confident and effective guidance.
  • Drive Value: Identify opportunities to enhance customer experiences and boost sales.
  • Solve Problems: Proactively resolve issues, building trust and satisfaction.
  • Advocate for Feedback: Share customer insights with internal teams to fuel continuous improvement.


What We’re Looking For

  • Technical Troubleshooter: A logical mindset with strong debugging skills and hands-on HTML/CSS experience. (Mandatory)
  • Charismatic Communicator: A confident, engaging personality with excellent verbal and written communication skills.
  • Customer-Focused Experience: Proven success in customer-facing roles, preferably in B2B SaaS or e-commerce.
  • Strategic Thinker: Ability to anticipate customer needs and create value-driven interactions.
  • Quick Learner: A strong desire to learn about our products and the e-commerce landscape.


Why Join Us

  • Competitive Pay: Reflective of your contributions and impact.
  • Supportive Leadership: Work with innovative leaders who encourage growth.
  • Career Development: Opportunities for learning and professional advancement.
  • Recognition: A culture that celebrates hard work and creativity.
  • Inspiring Environment: Be part of a team driving innovation in e-commerce.


What to Expect in the Hiring Process

  1. Written Assignment: Showcase your support and technical skills, and your approach to customer success.
  2. Call with CS Head: Gain insights into our vision and discuss how you can contribute.
  3. Final Culture Fit & Salary Negotiation Round with the Founder.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About StarApps

Founded :
2016
Type :
Product
Size :
20-100
Stage :
Profitable

About

StarApps Studio is a product-driven SaaS company building Shopify apps that power thousands of online stores. We’ve developed 6 highly-rated Shopify apps (averaging 4.9★) used by 30,000+ Shopify merchants worldwide, including over 1,000 Shopify Plus stores.


In just a few years, our bootstrapped team grew from $5.5M to $10M in Annual Recurring Revenue (ARR) by obsessing over quality and merchant success. We’re a tight-knit, 20-person team based in Baner, Pune, on a mission to help e-commerce brands create world-class shopping experiences.

Read more

Tech stack

skill iconReact.js
skill iconRuby on Rails (ROR)
SQL
skill iconAmazon Web Services (AWS)

Candid answers by the company

What does the company do?
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We build softwares for e-commerce businesses powered by Shopify. Our tools are designed to increase the store's sales and help merchants run their online store more efficiently.

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Shashank Agrawal
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Shivani Kawade
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