Customer Success Specialist

Required Skills:

Externally facing Chat, Multilingual, Knowledge Base, Prompt Templates, Grounding

Experience Cloud -> CSS, LWC, Apex, JavaScript, Chat on the Experience Cloud Site (bots, Agent force)

Data Cloud -> As it relates to Agent Force, Search Retrievers, Data Library

Specific Use Cases:

Has worked on an Externally Facing MIAW Chat Bot that uses Agent Force AI to chat with the users.

Has used the Prompt Templates, Answer Questions with Knowledge, Flex Template

Has made external API calls from Agent Force Agent using Flow / Apex.

Job Description:

Mr n Mrs Pet, a leading pet store, is seeking a highly motivated and experienced individual for the Pre Sales position. As a Pre Sales representative, you will be responsible for providing expert advice on pet, assisting customers in identifying the right pets for them, and meeting sales targets.

Responsibilities:

• Assist customers with selecting pets such as dogs, cats, and small pets.
• Meet or exceed daily, weekly, and monthly sales targets.
• Build and maintain relationships with customers by providing exceptional customer service.
• Respond to customer inquiries in a timely and professional manner.

Requirements:

• Minimum 6 months to 3 years of experience in pre-sales or a related field.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Passion for pets and expertise in pets, particularly for dogs, cats, and small pets.
• Ability to work flexible hours including weekends and holidays.
• Good computer skills and ability to learn new software programs.
• High school diploma or equivalent; some college coursework preferred.

Working days: The job requires 6 working days with rotational offs.

If you are a highly motivated individual with a passion for pets and expertise in pet  dogs, cats, and small pets, we encourage you to apply for this exciting opportunity with Mr n Mrs Pet.

e are seeking a resilient and technically competent employee with a strong work ethic for a position involving automotive component design, manufacturing, and functionality. In this role, the employee will be responsible for tasks such as interacting with EV OEMs to integrate drivetrains, braking systems, and suspension systems in the field of EV 2-wheelers. Additionally, the position may require frequent travel to client locations across the country for vehicle integration projects.

Experience : 2 - 3 years of experience in Automotive Field

Eligibility: BE/BTech/Diploma in Automobile/Mechanical stream

Package : 5-7 LPA and travelling and stay allowances.

Mode: Work from Office

Qualification:

• Sound understanding of Electric Vehicles (EVs) and their components 2 & 3 Wheelers .

• Sound knowledge of the strength of materials and measurement systems.

• Proficiency in CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing) and Analysis software.

• Strong analytical and problem-solving skills.

• Excellent communication and teamwork abilities.

• Self-motivated and eager to learn.

Key Responsibilities:

1. Project Management: Business development with clients, managing new projects, lead project planning, scheduling, and coordination. Monitor project progress, identify potential issues, and contribute to solutions to ensure timely project completion.

2. CAD and 3D Design: Collaborate with our engineering team to create 2D and 3D CAD models for various EV components, ensuring accuracy and precision. Utilize analysis software to assess the structural integrity and performance of EV components, providing valuable insights and recommendations.

3. Manufacturing Follow-Up: Work closely with manufacturing teams to monitor the production of EV components. Ensure that manufacturing processes adhere to design specifications and quality standards. Address any manufacturing issues promptly to maintain production efficiency.

Join us for an exciting opportunity in the field of Electric Vehicle Engineering. Gain hands-on experience with cutting-edge technology and contribute to the future of sustainable transportation.

If you meet the qualifications and have the necessary tools, we invite you to apply for this internship opportunity and be part of our dynamic team.

Responsibilities:

• Work with the Product and Marketing team to identify content required for specific user journeys and create a plan for a technical enablement solution.
• Create and maintain content for continuous updates and improvements.
• Ensure content is valuable and highly useful.
• Edit content to adhere to the writing process and best practices.
• Identify and contribute to improve Writing Best Practices, Style Guides, Processes, and other Technical Writing guidelines.

Requirements:

• Identify projects that deliver the most value and then meet deadlines and reprioritize as needed to complete timely delivery of content projects.
• Professional experience writing and editing content for a technical audience (application developers; programmers, system architects, or similar) in a Product environment.
• An analytical mindset, with good research, prioritisation, and exploration skills.
• Proactive and curious about problems and willing to take responsibility for their solutions.
• Capture business value, priorities, and product context.
• Fluent in both written and spoken English.

• Design/Execute test cases (manual & automated) and analyze results, cross-browser / cross-device
• Test REST APIs using Postman, automation scripts.
• Review and analyze system specifications  
• Create logs to document testing phases and defects
• Report bugs and errors to development teams
• Manage bug and support queues for internal customers
• Help troubleshoot issues with strong analytical and problem-solving skills
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software development lifecycle

Requirements:

• Proven experience as an automated QA tester is a plus
• Proven work experience in software quality assurance  
• Experience in Selenium Framework Creation/Maintenance with Java or any other automation tool apart from Selenium is a plus
• QA experience in Android / iOS apps
• Experience testing API/REST services
• Experienced with test case creation and execution to cover Functional, Regression, Integration, and E2E testing.
• Familiarity with Agile frameworks and regression testing
• Knowledge of using NoSQL/SQL, JMeter, Selenium
• Experience working in an Agile/Scrum development process
• Working knowledge of test management software (e.g. Jira, qTest, QC, QA tech, Bugzilla)
• Experience with performance and/or security testing is a plus
• Analytical mind and problem-solving aptitude
• Payments, Payment Gateway, Fintech, Ecommerce domain knowledge - preferred

Role – Technical Architect

ZipLoan is looking out for a strong technology leader of Software Product Engineering, with a Technical Experience of about 12+ years, and hands-on experience in Software Product Development and ownership. You will head our Platform team which will be tasked with building ZipLoan's platform layer along with a set of engineers reporting to you.

Role:

1. Understand the business end-to-end in order to drive a use-case driven architecture.
2. Identify parts of the code-base which can be made reusable as modules or services.
3. Propose architecture improvements to provide reliability and robustness at scale.
4. Provide a roadmap for evolution of the technology ecosystem.
5. Identify and erase technical debt.
6. Provide consultancy to engineering teams on specific design challenges.
7. Propose engineering best practices and help teams in adopting them.

1. 12 years min experience in core software development.
2. Hands-on experience building consumer Web/mobile apps at scale.
3. Strong exposure to open-source technology – Python and other languages,

Linux, SQL and NoSQL databases, Web development frameworks

1. Strong architecture skills.
2. Ability to mentor engineering team members effectively.
3. Preferably a strong full-stack engineer or at least strong backend skills with some front-end skill.