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Sr. Customer Success Associate
Sr. Customer Success Associate
Infosec Ventures's logo

Sr. Customer Success Associate

VANI MISHRA's profile picture
Posted by VANI MISHRA
2 - 4 yrs
₹4L - ₹5.8L / yr
Gurugram
Skills
Customer Success
Client Servicing
Client Management
Customer Retention
Onboarding
Product demonstration
Customer Relationship Management (CRM)

Infosec Ventures incubates and scales cyber security innovators that solve for inefficiencies in cyber security, solve big problems and deliver exceptionally high return on investment for customers. IV is on a mission to make the world cyber safe, by protecting systems and the ‘human operating system’. Some notable current ventures include humanfirewall.io, emailauth.io, bugsbounty.com, securityrating.com among others.


Role: Sr.Customer Success Associate

Employment Mode: 5 days, Work from office

Location: Gurgaon, Sector-18


Requirements:

  • Candidates having exposure to the Cybersecurity industry will be preferred not mandatory.
  • Past experience in working with Advanced Excel and in making powerful presentations will be a plus.
  • We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required.
  • Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained.

Roles:

  • Developing and managing client portfolios.
  • Analyzing customer data to improve customer experience.
  • Hold product demonstrations for customers & improve onboarding processes.
  • Mediate between clients and the organization to achieve end goals.
  • Handling and resolving customer requests and complaints.
  • Minimize customer churn to increase customer retention.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Infosec Ventures

Founded :
2011
Type :
Product
Size :
20-100
Stage :
Bootstrapped

About

Accelerating innovation in Cybersecurity.
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Company social profiles

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