About HighLevel:
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
Our Website - https://www.gohighlevel.com/
YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/
Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
Scale at HighLevel:
We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.
Who You Are:
You are looking for an opportunity to bring your creative, organized, and strategic thinking to an impactful senior-level managerial role that allows you to lead, develop, and grow our Premium support team. You will monitor and own your team’s KPIs, while consistently driving and tracking towards optimal results.
To be successful in this role, you will exemplify our “customer obsessed” ethos and demonstrate best in class customer service and support practices. You are comfortable leading in a high-performance, high-accountability environment, and will leverage your excellent leadership skills and working knowledge of people/team management and the SaaS landscape to serve you well as you lead several teams of customer support representatives. You will be responsible for managing teams operating across multiple shifts, ensuring smooth and continuous support
Roles, Responsibilities & Requirements
What You’ll Be Doing:
- Supervise a team of Customer Support Managers focused on solving customer issues and achieving high levels of customer satisfaction
- Support the organizational goals and participate in business planning activities such as staffing, goal setting, and resource planning
- Lead and ensure your managers and teams are successful by coaching, developing, inspiring and holding them accountable against established KPIs, policies and procedures - measure and provide detailed analysis on success against team’s growth KPIs and metrics
- Conduct consistent and impactful performance conversations and coaching sessions with team members and managers
- Responsible for providing your teams with technical resources and advice, resolving problems, and disseminating advisories, warnings, and corrective action plans when warranted
- Delegate and assign responsibilities and tasks based on team member strengths to foster an exceptional customer experience.
- Identify and implement process improvements and alternative solutions to drive team efficiency, productivity and engagement.
- Serve as an influential leader by demonstrating professionalism, operating in a fast-paced environment, taking ownership of your team’s success, and fostering a team culture of encouraging growth, innovation, and proactive problem solving.
- Monitor the overall health of the support system, which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
- Confidently work with large amounts of data and have a data-minded approach to resource planning, goal setting, and analyzing its outcomes
- Partner with the Associate Director of Customer Support regarding forecasting, budget management, optimization of talent and resources, and the impact
- Manage projects involving complex work streams and cross-functional collaboration - Communicate and collaborate with internal departments to create and confirm efficient workflows and relationships
- Improve customer service quality results by collaborating with your team of managers to study, evaluate, and redesign processes; establish and communicate service metrics; monitor and analyze results; and implement change
- Update job knowledge and managerial skills by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
- Act as an escalation point for high severity customer and team member issues that arise from within the team, directly from customers, or from other HighLevel functions
- Other duties may be assigned and/or modified as business needs change.
What You’ll Bring:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience/Education/Certifications Required:
- BA/BS in a relevant field or equivalent managerial experience in the Account/Business Relationship Management domain required.
- 5+ years of experience leading a fast-paced, results driven team for a SaaS or Product-Led Growth startup company preferred.
- 5+ years of experience with staffing/hiring, performance management, career conversations, coaching and developing front-line employees and junior managers required
- You are a true people manager at heart, you love mentoring, leading and contributing to the professional development of those around you.
- Prior experience partnering and influencing customers and team members in developing their strategic direction
- Prior experience exercising and utilizing project management skills to identify and align strategies and new processes that will impact the customer experience.
- Strong collaboration, time-management and prioritization skills are critical to the success of this role
- The ability to build and maintain strong relationships internally with senior leadership, teams and customers
- Strong experience using data/analytics tools to measure the impact of your work and develop new projects
- Ability to collaborate and influence cross-functional teams and champion new concepts and ideas
- A strong technical aptitude to help our customers succeed with the HighLevel software
- Experience working with and or ability to learn the use of various reporting tools to leverage data, analytics and automation to drive demonstrable customer and team success
- Strong customer facing communication skills
- Demonstrated approach to problem solving and conflict management
- Must be a go-getter, not afraid to ask questions, and take accountability for your results and your team’s results.
- Working Knowledge of the following applications strongly preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, Mac, etc
- Experience managing teams in different shifts is highly preferred
Subodh Popalwar
Software Engineer, Memorres
About HighLevel Inc.
About
The fastest growing all in one platform for SMB's and digital marketing agencies. CRM, Email, 2-way SMS, phone system, facebook, instagram, WhatsApp, Email marketing, Social media posting, Websites, Funnel Builder, Wordpress hosting & more!
We have a very strong and independent team. We value tinkerers and people with an entrepreneurial spirit. We want people to come to work and explore their curiosity every day. Our growth offers a unique opportunity for the right individual to scale and build world class products.
Some of the perks we offer
- 100 percent Remote
- Uncapped Leave Policy
- WFH Setup
- Champion Big Problems
Company video
Connect with the team
Company social profiles
Similar jobs
Kubernetes
Docker
Amazon Web Services (AWS)Wissen Technology is hiring for Devops engineer
Required:
-4 to 10 years of relevant experience in Devops
-Must have hands on experience on AWS, Kubernetes, CI/CD pipeline
-Good to have exposure on Github or Gitlab
-Open to work from hashtag Chennai
-Work mode will be Hybrid
Company profile:
Company Name : Wissen Technology
Group of companies in India : Wissen Technology & Wissen Infotech
Work Location - Chennai
Website : www.wissen.com
Wissen Thought leadership : https://lnkd.in/gvH6VBaU
LinkedIn: https://lnkd.in/gnK-vXjF
Java
Spring BootResponsibilities:
- Develop, test, implement and maintain application software
- Take part in software and architectural development activities
- Debug application issues and helping support respond to client queries
- Participate in application development meetings
- Provide accurate estimates, clearly communicate status of tasks and identification of risks
- Commitment to accomplishing the task at hand and identify the fastest and most reliable way to solve a problem
- Performance tuning of application code at different service levels
- Interact with customers of the application and help address issues reported
Requirements:
- Bachelor's degree in Computer Science or equivalent
- 1-3 years of experience with Java and Spring frameworks.
- Having good knowledge in a scripting language like python is a plus
- Experience with Spring and Hibernate/ ORM
- Understanding of relational database and normal forms
- Understanding of NoSQL / RDBMS (Mongo or Postgres) and ability to write optimized and high performing queries
- Strong understanding of Java concurrency, concurrency patterns, experience building thread safe code
- Experience building RESTful web services
- Strong written and verbal communication skills
- Strong interpersonal skills and time management skills
- Strong problem solving and analytical skills
- Experience with GIT as a VCS, Unix based systems
- Experience with NoSQL Database is a plus
- Following are a set of 'good to have' skills React AWS Bitbucket, JIRA
Sales Development Representative - US
As our SDR, you'll play a crucial role in supporting our sales teams by conducting in-depth account and persona research to fuel personalized email communication campaigns and LinkedIn outreach. You'll be a data detective, unearthing valuable insights about target audiences and crafting compelling messages that resonate. This role carries a target to generate meetings from the US region by doing an outbound approach.
Responsibilities:
Account & Persona Research:
Email Personalization & Content Creation
Qualifications:
- Identify and research high-potential target accounts for Needl.ai
using internal data, industry reports, and other resources.
- Develop detailed buyer personas
- Analyze competitive landscapes and highlight Needl.ai 's unique value proposition for target accounts.
* Maintain and update internal databases with accurate and relevant account information.
- Assist with crafting personalized email communication campaigns tailored to specific target accounts and personas.
- Assist with various marketing tasks, including social media management, website content creation, and event planning.
- Stay up-to-date on industry trends and best practices in B2B marketing and email personalization.
HTML/CSS
PHPWe are looking to hire a skilled WordPress Developer to design and implement attractive and functional websites for our clients. You will be responsible for both back-end and front-end development including the implementation of WordPress themes and plugins as well as site integration and security updates.
To ensure success as a WordPress Developer, you should have in-depth knowledge of front-end programming languages, a good eye for aesthetics, and strong content management skills. Ultimately, a top-class WordPress Developer can create attractive, user-friendly websites that perfectly meet the design and functionality specifications of the client.
WordPress Developer Responsibilities:
- Meeting with clients to discuss website design and function.
- Designing and building the website front-end.
- Creating the website architecture.
- Designing and managing the website back-end including database and server integration.
- Generating WordPress themes and plugins.
- Conducting website performance tests.
- Troubleshooting content issues.
- Conducting WordPress training with the client.
- Monitoring the performance of the live website.
WordPress Developer Requirements:
- Bachelor’s degree in Computer Science or a similar field.
- Proven work experience as a WordPress Developer.
- Knowledge of front-end technologies including CSS3, JavaScript, HTML5, and jQuery.
- Knowledge of code versioning tools including Git, Mercurial, and SVN.
- Experience working with debugging tools such as Chrome Inspector and Firebug.
- Good understanding of website architecture and aesthetics.
- Ability to project manage.
- Good communication skills.
JavascriptHTML/CSS
Designation: Inside Sales Specialist
Skill required: Inside Sales - Customer Acquisition Strategy & Implementation Job Location: Delhi, Okhla
Qualifications: Graduation
Preferably: BA English Honors, BBA, MBA
Years of Experience: 1-2 years
About Us
ServiceMaster India was established in the year 2008 through an international master license agreement between ServiceMASTER® the USA and SiS India Ltd.®, which is one of the largest Security Management & business services groups in the Asia-Pacific.
Driven by the philosophy of continuous evolution, we believe in challenging and transforming traditional practices. At the same time, we endeavour to bring value to all the stakeholders through a value-based methodology powered by professional, efficient and technology-driven operations.
ServiceMaster India is a pioneer in developing operating Facility Management champions in specialized sectors. SIS is a billion-dollar Indian multinational company. We are a conglomerate of 15 market-leader companies
What would you do?
Intelligent Sales and Customer Operations provides an end-to-end, integrated, seamless solution across marketing, sales, and service.
The solutions enable clients to drive sustainable growth by enhancing their capabilities to deliver consistent, hyper-relevant experiences across the customer lifecycle.
In the Inside Sales team, you will provide support for lead/opportunity generation: conduct calls / send emails / to connect via social media to generate leads, schedule "first meetings" for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams.
What are we looking for?
We are looking for individuals who have the following skillset:
Excellent Communication Skills Adaptable and flexible
Excellent written and verbal English Problem-solving skills
Detail oriented
Ability to establish a strong client relationship
Roles and Responsibilities
● In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
● You will need to be well versed with basic statistics and terms involved in the day-to-day activities and use them while discussing with stakeholders
● You will be required to help in the overall team's activity by managing your deliverables and helping the team when required
● You will be an individual contributor as a part of a team, with a predetermined focused scope of work.
Perks and Benefits & Learning
● Exposure to B2B Industry, End to End learning about B2B Sales and Purchase process
● Yearly appraisal cycle and opportunity to grow rapidly
● Full Exposure to Digital marketing methods, Webinars & Target customer acquisition methods
● Opportunity to work and interact with C-Level and VP Level people of listed companies
● Annual Compensation of 4LPA to 6LPA ( Depending upon Interview performance )
JavaNote : This job is for immediate joining. Please apply ONLY IF you can join immediately.
Experience :- Junior role : 1 to 3 years/Senior : 5 to 7 Years
Industry: FinTech / BFSI
Functional Area: Core Platform Programming, Maintenance
Role Category: Programming & Design
Role: Software Developer
Employment Type: Permanent Job, Full Time
Overview:
We are looking to hire Java developers who are well versed with Spring Boot, Hibernate, and RDBMS such as MySQL.
As we continue to grow our apps and site, we are looking for somebody to join our Engineering team and help build out the next set of kick-ass features.
If selected, you get to be a part of a small but committed group of technologists who are trying to improve how events are ticketed and marketed in India.
About the role:
- 2+ years of experience on Java, Spring Boot, Hibernate in medium to large-scale projects
- Must have experience with at least some flavours of both SQL (MySQL, Postgres) and NoSQL (MongoDB, ElasticSearch, Redis, DynamoDB etc) datastores in production
- Must have experience with Kafka or similar message queue systems in production
- Stellar problem solving skills
- Hunger to learn new things and ability to grasp new concepts quickly
- Ability to move quickly without breaking things too much (we are dreamers)
- Ability to work under immense pressure which is balanced by a sense of responsibility and ownership
- Should be able to groom juniors and take them to the next level
Perks :
- You get to work at a fun filled atmosphere
- Have ample chances of learning leadership, mentor-ship skills
- A solid salary package along with chance to get ESOPs
Salary Range : 6 LPA to 12 LPA
(based on qualifications, experience and skills)
NodeJS (Node.js)Javascript
Go Programming (Golang)Our ideal candidate is someone who is an exceptional JS developer with significant experience on React and Node. You should be able to build and support complex applications single-handedly with a keen eye towards UX, design, security and performance. Additionally you will need to have a basic understanding of microservices, API integrations to aid in achieving our vision of building the most robust and scalable integration platform in the B2B Retail + Food verticals. You will be responsible for architecture, design and implementation of the entire system to support thousands of customers globally. Our stack is primarily built around Node, PHP, React, Angular, Mongo, PHP and advanced Infra and DevOps tools such as Kubernetes, Grafana, Prometheus, ELK and more.
Mentoring should come naturally to you, as well as finding the right balance towards process and documentation.
Highlights:
1) You will be working on interesting technical challenges in a product centric and open-source driven environment.
2) You will help set a very high bar on code quality with a focus on test driven development and writing highly performant, fault tolerant and secure code.
3) You will take ownership of product features from conception to implementation, testing deployment and support.
4) A lot of freedom on when and where you work from - just get stuff done.
5) You will open source as much as possible, and blog about cool things that you learnt and built.
6) You will help define who we become as a company.
7) You will get stock options in line with silicon valley standards.
Caveats:
1) We have a strict no-divas rule. There are a lot of smart engineers on the team but no one with an attitude / superiority complex.
2) If you think writing tests for your code, writing docs, doing customer support etc are not your cup of tea, this isn't the right role for you.
3) Similarly, if you're viewing this just as a 20-40% increment opportunity over your current compensation, this isn't the right role or company for you.
This role can be the growth opportunity of a lifetime for anyone who has been operating as a backend lead and wants to grow into a fullstack CTO. Check out the links below if you'd like to learn more about us. We encourage people from underrepresented groups to apply.
1) Why ShoppinPal? - https://www.youtube.com/watch?v=cE7DgtwA0ws" target="_blank">https://www.youtube.com/watch?v=cE7DgtwA0ws
2) Our hiring philosophy and process http://techstory.in/building-startup-team/" target="_blank">http://techstory.in/building-startup-team/
3) Our culture- https://www.shoppinpal.com/culture">https://www.shoppinpal.com/culture
Experience – 3+ years
Location - Pune
Promobi is looking for a Customer Success Specialist who would be responsible for developing customer relationships to promote customer retention and loyalty. Who will value and nurture the client-business relationship and will connect the company product to the customer to maximize satisfaction. Someone who would be Reviewing the existing customer accounts and customer satisfaction. And will focus on growing additional sources of revenue and product reach within accounts.
Key Responsibilities :
- The individual role that you’ll play in our team.
- To support the post-sales customer lifecycle as it relates to customer adoption, on-going support, programme optimization, and expansion.
- Create better modes of operations to make customer service easier for both team members and customers.
- Pay attention to customer’s details and complaint
- Provide customer training and education on company products.
- Provide technical support to customer, with the help of Technical team.
- Establish a successful account management routine.
- Create, manage and track customer data using online tools.
- Develop and implement a well-planned customer on-boarding.
- Support customer renewals, proactively identifying and prioritizing resources and strategic value and renewal timeframe.
- Closely monitor the assigned Accounts; providing insight to Customers.
- To be responsible for customer retention and the prevention of churn across our Customer base.
- Focus on customer relationship management by helping them to upgrade to better plans and get more revenue for the business.
What we want to see in the potential Candidate
- Ability to work on customer relationship management applications.
- Quick learner and versatile.
- Must possess strong communication skills in English,---both written and verbal
- Excellent skills for communicating and relating with both team members and customers
- Good interpersonal skills to create a cordial relationship with team members
- Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
- Have good to handle disputes and emergencies
- Must have a strong understanding of our Customers’ business objectives.
- Ability to identify and articulate how solution supports achievement of the Customers’ strategic business goals
- An excellent problem solver with strong analytical skills
- The ability to manage your time and plan your day effectively
Follow CutshortSubodh Popalwar
Software Engineer, Memorres