IT Hardware Support

at Kwalee

DP
Posted by Michael Hoppitt
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Bengaluru (Bangalore)
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3 - 8 yrs
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Best in industry
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Full time
Skills
Technical support
Hardware
IT administration

Kwalee is one of the world’s leading multiplatform game publishers and developers, with well over 750 million downloads worldwide for mobile hits such as Draw It, Teacher Simulator, Let’s Be Cops 3D, Traffic Cop 3D and Makeover Studio 3D. Alongside this, we also have a growing PC and Console team of incredible pedigree that is on the hunt for great new titles to join TENS!, Eternal Hope and Die by the Blade. 

With a team of talented people collaborating daily between our studios in Leamington Spa, Bangalore and Beijing, or on a remote basis from Turkey, Brazil, the Philippines and many more places, we have a truly global team making games for a global audience. And it’s paying off: Kwalee games have been downloaded in every country on earth! If you think you’re a good fit for one of our remote vacancies, we want to hear from you wherever you are based.

Founded in 2011 by David Darling CBE, a key architect of the UK games industry who previously co-founded and led Codemasters for many years, our team also includes legends such as Andrew Graham (creator of Micro Machines series) and Jason Falcus (programmer of classics including NBA Jam) alongside a growing and diverse team of global gaming experts. Everyone contributes creatively to Kwalee’s success, with all employees eligible to pitch their own game ideas on Creative Wednesdays, and we’re proud to have built our success on this inclusive principle. Could your idea be the next global hit?

What’s the job?

As an IT Hardware Support person you will make sure the office computers and network are running smoothly, you'll adapt to changing technology and support a fast growing company.

What you tell your friends you do

I manage a very complicated network and maintain top of the line computers so that we can make tons of games each year.

 What you will really be doing

  • Install software applications

  • Create clear and concise procedural documentation and reports

  • Support the roll-out of new applications

  • Set up new users' accounts and profiles 

  • Performing diagnostic tests and debugging procedures to optimize computer systems.

  • Documenting processes, as well as backing up and archiving data.

  • Designing and implementing efficient end-user feedback and error reporting systems.

  • Keeping up to date with advancements and best practices in IT administration.

  • Recommend hardware solutions comprising of upgrades and new acquisitions.

  • Implementing security protocols and procedures to prevent potential threats.

How you will be doing this

  • You’ll be part of an agile, multidisciplinary and creative team and work closely with them to ensure the best results.

  • You'll think creatively and be motivated by challenges and constantly striving for the best.

  • You’ll work with cutting edge technology, if you need software or hardware to get the job done efficiently, you will get it. We even have a robot!

Team

Our talented team is our signature. We have a highly creative atmosphere with more than 200 staff where you’ll have the opportunity to contribute daily to important decisions. You’ll work within an extremely experienced, passionate and diverse team, including David Darling and the creator of the Micro Machines video games.

Skills and requirements

  • Mac/Windows/Linux OS experience

  • Minimum 3 years related IT experience

  • Some hardware experience (able to swap out disks, RAM, etc)

  • Dell server hardware experience

Desirable

  • Windows experience

  • Linux/Un*x experience

  • Firewall, routing experience

  • UniFi and Aruba network equipment experience

  • More advanced hardware experience, (RAID systems, UPS, Rack servers, etc)


We offer

  • We want everyone involved in our games to share our success, that’s why we have a generous team profit sharing scheme from day 1 of employment

  • In addition to a competitive salary we also offer private medical cover and life assurance

  • Creative Wednesdays! (Design and make your own games every Wednesday)

  • 20 days of paid holidays plus bank holidays 

  • Hybrid model available depending on the department and the role

  • Relocation support available 

  • Great work-life balance with flexible working hours

  • Quarterly team building days - work hard, play hard!

  • Monthly employee awards

  • Free snacks, fruit and drinks


Our philosophy

We firmly believe in creativity and innovation and that a fundamental requirement for a successful and happy company is having the right mix of individuals. With the right people in the right environment anything and everything is possible.

Kwalee makes games to bring people, their stories, and their interests together. As an employer, we’re dedicated to making sure that everyone can thrive within our team by welcoming and supporting people of all ages, races, colours, beliefs, sexual orientations, genders and circumstances. With the inclusion of diverse voices in our teams, we bring plenty to the table that’s fresh, fun and exciting; it makes for a better environment and helps us to create better games for everyone! This is how we move forward as a company – because these voices are the difference that make all the difference.

About Kwalee

Kwalee is one of the world’s leading multiplatform game publishers and developers, with well over 750 million downloads worldwide for mobile hits such as Draw It, Teacher Simulator, Let’s Be Cops 3D, Traffic Cop 3D and Makeover Studio 3D. Alongside this, we also have a growing PC and Console team of incredible pedigree that is on the hunt for great new titles to join TENS!, Eternal Hope and Die by the Blade. 


With a team of talented people collaborating daily between our studios in Leamington Spa, Bangalore and Beijing, or on a remote basis from Turkey, Brazil, the Philippines and many more places, we have a truly global team making games for a global audience. And it’s paying off: Kwalee games have been downloaded in every country on earth!



Founded
2011
Type
Product
Size
100-500 employees
Stage
Profitable
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