Technical Support Engineer

Job Role Senior Dot Net Developer

Experience 8+ years

Notice period Immediate

Location Trivandrum / Kochi

Details Job Description

Candidates with 8+ years of experience in IT industry and with strong .Net/.Net Core/Azure Cloud Service/ Azure

DevOps. This is a client facing role and hence should have strong communication skills. This is for a US client, and

the resource should be hands-on - experience in coding and Azure Cloud.

Working hours - 8 hours, with 4 hours of overlap during EST Time zone. (12 PM - 9 PM) This overlap hours is

mandatory as meetings happen during this overlap hours.

Responsibilities

Design, develop, enhance, document, and maintain robust applications using .NET Core 6/8+, C#, REST APIs, T-

SQL, and modern JavaScript/jQuery

☑ Integrate and support third-party APIs and external services

☑ Collaborate across cross-functional teams to deliver scalable solutions across the full technology stack

☑ Identify, prioritize, and execute tasks throughout the Software Development Life Cycle (SDLC)

☑ Participate in Agile/Scrum ceremonies and manage tasks using Jira

☑ Understand technical priorities, architectural dependencies, risks, and implementation challenges

☑ Troubleshoot, debug, and optimize existing solutions with a strong focus on performance and reliability.

Primary Skills

8+ years of hands-on development experience with:

☑ C#, .NET Core 6/8+, Entity Framework / EF Core

☑ JavaScript, jQuery, REST APIs

☑ Expertise in MS SQL Server, including:

☑ Complex SQL queries, Stored Procedures, Views, Functions, Packages, Cursors, Tables, and Object Types

☑ Skilled in unit testing with XUnit, MSTest

☑ Strong in software design patterns, system architecture, and scalable solution design

☑ Ability to lead and inspire teams through clear communication, technical mentorship, and ownership

☑ Strong problem-solving and debugging capabilities

☑ Ability to write reusable, testable, and efficient code

☑ Develop and maintain frameworks and shared libraries to support large-scale applications

☑ Excellent technical documentation, communication, and leadership skills

☑ Microservices and Service-Oriented Architecture (SOA)

☑ Experience in API Integrations

2+ years of hands with Azure Cloud Services, including:

☑Azure Functions

☑Azure Durable Functions

☑Azure Service Bus, Event Grid, Storage Queues

☑Blob Storage, Azure Key Vault, SQL Azure

☑Application Insights, Azure Monitoring.

Secondary Skills

☑Familiarity with AngularJS, ReactJS, and other front-end frameworks

☑Experience with Azure API Management (APIM)

☑Knowledge of Azure Containerization and Orchestration (e.g., AKS/Kubernetes)

☑Experience with Azure Data Factory (ADF) and Logic Apps

☑Exposure to Application Support and operational monitoring

☑Azure DevOps - CI/CD pipelines (Classic / YAML).

Certifications Required (IF Any)

Microsoft Certified: Azure Fundamentals

☑Microsoft Certified: Azure Developer Associate

☑Other relevant certifications in Azure, .NET, or Cloud technologies.

SAP CO (FICO) Consultant

Experience: 8–10 Years

Role: SAP CO (FICO) Consultant – Offshore Resource

Employment Type: Full-Time

Job Summary

We are looking for an experienced SAP CO (FICO) Consultant with strong functional expertise in Product Cost Controlling (CO-PC), Material Ledger, Actual Costing, Project Systems (PS), and Revenue Recognition.

The candidate will support the design, configuration, implementation, and ongoing maintenance of SAP Controlling processes, with a strong focus on product costing, actual labor costing, project profitability, WIP, settlement, and revenue recognition for engineering and construction projects. The role will involve close collaboration with onshore teams, SAP PS, FI, and PA resources.

Key Responsibilities

SAP CO / Product Costing

• Design, configure, and support SAP CO processes with a strong focus on Product Cost Controlling (CO-PC).
• Configure and maintain Material Ledger and Actual Costing processes.
• Support standard costing, actual costing, and cost component structures.
• Perform and analyze variance calculations, including:
• Purchase Price Variances (PPV)
• Production Variances
• Material and Activity Variances
• Support period-end closing activities related to CO-PC and Material Ledger.
• Analyze costing issues and provide functional solutions.

Actual Labor Costing & Cost Center Accounting

• Configure and support actual labor costing for project-based engineering and construction activities.
• Configure activity types, cost centers, activity rates, and rate calculations.
• Support labor cost allocation and project cost tracking.
• Analyze actual versus planned labor costs and identify cost variances.
• Ensure accurate integration of labor costs across CO and Project Systems.

Project Costing & Revenue Recognition

• Work closely with SAP PS teams to support project-based costing and profitability reporting.
• Implement and maintain Revenue Recognition using Results Analysis (RA) methods, including:
• Percentage of Completion (POC)
• Cost-based methods
• Revenue-based methods
• Configure and support Work in Progress (WIP) calculation and settlement.
• Support project revenue recognition, cost recognition, and profitability reporting.
• Troubleshoot RA, WIP, settlement, and project profitability reconciliation issues.

Integration & S/4HANA

• Maintain integration points between CO, PS, FI, and PA (Profitability Analysis).
• Ensure accurate flow of costs and revenues across integrated SAP modules.
• Work with SAP S/4HANA architecture, including a strong understanding of the Universal Journal (ACDOCA).
• Support S/4HANA implementations and migration activities involving CO, Material Ledger, and costing.
• Analyze and resolve integration and posting issues across modules.

Implementation & Support

• Participate in full lifecycle SAP implementations and major S/4HANA migration projects.
• Gather business requirements and translate them into SAP CO functional solutions.
• Prepare functional specifications, configuration documentation, test scripts, and process documentation.
• Perform configuration, unit testing, integration testing, and support UAT.
• Troubleshoot production issues and provide timely functional resolutions.
• Support period-end and year-end closing activities.
• Collaborate with onshore teams and offshore functional/technical resources.
• 
  

Required Qualifications & Skills

• 7 –12 years of overall SAP CO/FICO experience with strong functional expertise.
• Strong hands-on experience in Product Cost Controlling (CO-PC).
• Strong experience with Material Ledger and Actual Costing.
• Experience with standard costing and variance analysis.
• Deep understanding of:
• Purchase Price Variances
• Production Variances
• WIP
• Settlement
• Period-end closing
• Strong experience in actual labor costing, activity types, cost centers, and rate calculations.
• Hands-on experience with Results Analysis (RA) and Revenue Recognition.
• Good understanding of project-based costing and profitability.
• Strong knowledge of SAP S/4HANA architecture and ACDOCA.
• Experience integrating CO with FI, PS, and PA.
• Strong analytical and troubleshooting skills.

Project Experience

• Minimum 2 full lifecycle SAP implementations or major S/4HANA migration projects.
• Projects should include significant experience with Material Ledger, Standard Costing, and/or Actual Costing.
• Experience supporting engineering, construction, or other project-based industries is highly desirable.

Preferred Skills

• Experience with SAP S/4HANA Finance and Controlling.
• Knowledge of SAP Project Systems (PS).
• Experience with SAP Profitability Analysis (CO-PA).
• Experience in engineering and construction project environments.
• Exposure to SAP Fiori and S/4HANA reporting.
• SAP CO/FICO certification is an advantage.

Education

• Bachelor's or Master's degree in Accounting, Finance, Information Systems, Computer Science, Engineering, or a related discipline.

Key Competencies

• Strong functional and analytical capabilities.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and stakeholder management skills.
• Ability to work effectively with onshore and offshore teams.
• Ability to manage multiple priorities in a project and support environment.
• Strong understanding of business processes and financial controls.

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

• Identify and develop strategic relationships with potential customers.
• Develop a strong pipeline of new customers through direct or indirect customer contact and prospecting.
• Monitor and analyze pipeline to review performance & optimize accordingly to ensure objectives are met.
• Maintain strong follow-ups and regular feedback calls ● Create lead engagement plans and strategy
• Study the details of each offering & stay abreast of updates to these offerings
• Proactively connect with leads while..ensuring consistent follow-ups, low Turn-AroundTime (TAT), and increased connectivity with multiple attempts Update and create tailored client proposals and negotiate further to close the deals

Job Overview:

We are seeking a highly experienced and innovative Senior AI Engineer with a strong background in Generative AI, including LLM fine-tuning and prompt engineering. This role requires hands-on expertise across NLP, Computer Vision, and AI agent-based systems, with the ability to build, deploy, and optimize scalable AI solutions using modern tools and frameworks.

Required Skills & Qualifications:

• Bachelor’s or Master’s in Computer Science, AI, Machine Learning, or related field.
• 5+ years of hands-on experience in AI/ML solution development.
• Proven expertise in fine-tuning LLMs (e.g., LLaMA, Mistral, Falcon, GPT-family) using techniques like LoRA, QLoRA, PEFT.
• Deep experience in prompt engineering, including zero-shot, few-shot, and retrieval-augmented generation (RAG).
• Proficient in key AI libraries and frameworks:
• LLMs & GenAI: Hugging Face Transformers, LangChain, LlamaIndex, OpenAI API, Diffusers
• NLP: SpaCy, NLTK.
• Vision: OpenCV, MMDetection, YOLOv5/v8, Detectron2
• MLOps: MLflow, FastAPI, Docker, Git
• Familiarity with vector databases (Pinecone, FAISS, Weaviate) and embedding generation.
• Experience with cloud platforms like AWS, GCP, or Azure, and deployment on in house GPU-backed infrastructure.
• Strong communication skills and ability to convert business problems into technical solutions.

Preferred Qualifications:

• Experience building multimodal systems (text + image, etc.)
• Practical experience with agent frameworks for autonomous or goal-directed AI.
• Familiarity with quantization, distillation, or knowledge transfer for efficient model deployment.

Key Responsibilities:

• Design, fine-tune, and deploy generative AI models (LLMs, diffusion models, etc.) for real-world applications.
• Develop and maintain prompt engineering workflows, including prompt chaining, optimization, and evaluation for consistent output quality.
• Build NLP solutions for Q&A, summarization, information extraction, text classification, and more.
• Develop and integrate Computer Vision models for image processing, object detection, OCR, and multimodal tasks.
• Architect and implement AI agents using frameworks such as LangChain, AutoGen, CrewAI, or custom pipelines.
• Collaborate with cross-functional teams to gather requirements and deliver tailored AI-driven features.
• Optimize models for performance, cost-efficiency, and low latency in production.
• Continuously evaluate new AI research, tools, and frameworks and apply them where relevant.
• Mentor junior AI engineers and contribute to internal AI best practices and documentation.

• Work closely with product managers and engineers to design, implement, test and continually improve scalable frontend and backend services.
• Develop products using agile methods and tools.
• Develop commercial grade software that is user friendly and suitable for a global audience.
• Plan, create and execute (manual and automated) tests.
• Be involved and participate in the overall application lifecycle.
• Building reusable code and libraries for future use.
• Staying up to date with current technologies and providing insights on cutting edge software approaches, architectures, and vendors.

• Fluency in any one of JavaScript, TypeScript or Python.
• Strong problem solving skills. 
• Should have built large scalable enterprise applications from scratch.
• Strong experience in architectural patterns, High level designs.
• Experience in Nosql and SQL DBs.
•  

• Developing models and business logic (e. g. transactions, payments, diet plan, search, etc).
• Architecting servers and services that enable new product features.
• Building out newly enabled product features.
• Monitoring system uptime and errors to drive us toward a high-performing and reliable product.
• Take ownership and understand the need for code quality, elegance, and robust infrastructure.
• Worked collaboratively on a software development team.
• Built scalable web applications.

Skills:

• Minimum 4 years of industry or open-source experience.
• Proficient in at least one OO language: Python(preferred)/Golang/Java.
• Writing high-performance, reliable and maintainable code.
• Good knowledge of database structures, theories, principles, and practices.
• Experience working with AWS components [EC2, S3, RDS, SQS, ECS, Lambda]

Description: 

 4+ Years of experience in systems development and Guidewire Billing experience. 

 4+ years of technical experience in enterprise-level application design, execution, and software deployments. 

 Hands-on development expertise on Guidewire BillingCenter with configuration. 

 Configure business rules and other business logic in Gosu. 

 Design and code integration components including plug-ins and programs that call the GW APIs Create form and letter templates and their supporting XML descriptor files. 

 Skilled in the use of applicable programming languages for the areas of developing code for, to include but are not limited to Java, SQL etc. 

 Experience leveraging source code management, such as GitHub or Bitbucket. 

 Supports production deployments and automation, actively lead monitoring, job control, and production support, and participates in and provides support for production issues related to the Guidewire solution. 

 Expertise configuring and developing several areas of BillingCenter including but not limited to Account/Policy/Producer Handling, Various Plan Types, Billing Instructions, Charges, Charge Patterns, Charge Invoicing, Invoice Items, Direct/List/Agency Bill Processing, Premium Reporting, Holds and writeoffs, Handling of Trouble Tickets/ Collaterals and Return Premium, Funds Tracking and Contacts. 

 Well versed with all Guidewire Billing center configuration areas like PCF, Gosu, Business Rules, Invoicing, Billing Types, Charge Distributions, Payments, Delinquency process, Commissions, etc. 

 Robust understanding of BillingCenter DataModel 

Education: 

 BE/B.Tech, BCA, B.SE, MCA, MBA / Any Graduate/Any Post Graduate

Electrum is seeking a Quality Assurance Engineer - Automation to join our Technology team in Hyderabad. This position will work as part of a cross-functional, passionate agile project team to ensure quality is driven into the heart of the development process from requirements definition through to delivery.

The QA Engineer will be responsible for designing, developing, and supporting the framework for our test infrastructure and proving automation expertise to the development teams. Continually enabling predictable delivery of quality release.

The ideal candidate will be able to research, recommend and implement tools as needed with the goals of increasing automation and proactively bringing issues and problems to the attention of the team, and subsequently generating, proposing, and implementing an innovative solution to solve them.

We are looking for individuals interested in a "home", where they will grow professionally, interact internationally, and take pride in exceeding expectations. If this appeals to you then we encourage you to apply.

Roles & Responsibilities :

• Ensure code base maintains detailed documentation.
• Maintain company-defined and industry-standard best practices.
• Be meticulous about documentation and maintain a robust log of all the test cases and test results.
• Ensure that all tests are executed and give regular feedback to the Manager on the status of the quality.
• Use appropriate measures and KPIs to validate and report on software quality.
• Work closely with the software engineering team, Product Management, and technical operations as well as business users and Senior Management as required.
• Be a creative thinker who can quickly identify and test for functional 'edge cases' outside of expected functionality workflow.
• Have the drive to become an expert in - Unit Testing, UI & UX Testing.
• Conduct integration testing of API's.
• Indulge in Performance and Scalability Testing.
• Security Penetration Testing.

PREREQUISITES:

• Minimum of five years of working experience in tooling or QA automation.
• Through an understanding of SDLC, especially automated QA processes and agile development environments.
• Experience in writing, executing, and monitoring automated test suites using a variety of technologies including, but not limited to Junit, testing, SOAP, UI, Jmeter, LoadRunner, Selenium, etc.
• Proficient in unit, integration, functional, system sanity, regression, acceptance, load stress, performance, volume, GUI, and usability testing.
• Resumed experience creating the various levels of QA automation framework which would evaluate the quality aspects of the build.
• Working knowledge of Java with Selenium, Cucumber, and BDD Tools along with the understanding of TestNG/Junit, Ant/Maven, and Jenkins.
• Hands-on experience in the development of application changes, testing changes, and driving continuous delivery transformation within Scrum teams.
• Strong knowledge of Java, Data structures, OOPS concepts, and its applications.
• Knowledge of Database concepts and query languages like SQL etc.
• Hands-on experience in framework development.
• Strong knowledge of building the hybrid/custom framework which should cover web-based, mobile, and web services-based tests.
• Strong knowledge of code management and experience in a tool like Jenkins, Team City, MAVEN, etc will be added advantage.
• Experience in the implementation of continuous integration, integration of build tools will be an added advantage.
• Understanding of coding enterprise applications within PHP, Javascript, AngularJS, and other languages.

With Electrum, you will:

* Experience the growth stage of a start-up

* Positively impact the world by simplifying the process of moving off fossil fuels

* Create software leveraged by some of the world’s largest brands

* Work with a diverse team

* Experience a flexible hybrid work policy

* Be eligible for health insurance benefits with a sum insured of INR 5 Lakhs (covering employee, spouse, and up to 4 children with an option to include parents by paying 50% of the additional premium cost)

We are an equal opportunity employer and value diversity at our company. We are looking for passionate individuals interested in a home, where they will grow professionally, interact internationally, and take pride in exceeding expectations. If this appeals to you, then we encourage you to apply.

Role Description :

- Good Understanding of Java 8 with proven hands-on skills
- Experience in Spring Framework - Spring Boot, Spring Data, Spring REST
- Experience in Spring Reactive
- Experience in Git, Gradle / Maven
- Practitioner of clean code and SOLID principles
- Able to test drive features
- Can debug code at ease and ensure quality code is produced
- Knowledge of design patterns
- Comfortable with agile practices, user stories and task breakdown
- Understands REST principles and Micro services
- Experienced with technologies such as
- Required Java, Spring Boot
- Good to have Maven, GIT, Swagger, PCF, Rabbit MQ
- Good API skills technology such as Rest Webservice
- Good foundation in data structures, algorithms and OO Design with rock solid programming skills
- Experienced on creating unit test using JUnit, Mockito or PowerMock
- Experienced on mark up language such as JSON and YML
- Experienced on using Quality and Security scan tools such as Sonar, Fortify and WebInspect
- Experienced on agile methodology