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Technical support Associate - SME (Voice)
Technical support Associate - SME (Voice)
Vy Systems's logo

Technical support Associate - SME (Voice)

Kalki K's profile picture
Posted by Kalki K
2 - 5 yrs
₹4L - ₹6L / yr
Hyderabad, Coimbatore
Skills
Technical support
Troubleshooting
SQL
DNS
VPN
Computer Networking
Linux administration
Voice processing
Windows Azure

Job Summary:


We are looking for technically skilled and customer-oriented SME Voice – Technical Support Associates to provide voice-based support to enterprise clients. The role involves real-time troubleshooting of complex issues across servers, networks, cloud platforms (Azure), databases, and more. Strong communication and problem-solving skills are essential.


Key Responsibilities:

  • Provide technical voice support to B2B (enterprise) customers.
  • Troubleshoot and resolve issues related to:
  • SQL, DNS, VPN, Server Support (Windows/Linux)
  • Networking (TCP/IP, routing, firewalls)
  • Cloud Services – especially Microsoft Azure
  • Application and system-level issues
  • Assist with technical configurations and product usage.
  • Accurately document cases and escalate unresolved issues.
  • Ensure timely resolution while meeting SLAs and quality standards.


Required Skills & Qualifications:

  • 2.5 to 5 years in technical support (voice-based, B2B preferred)


 Proficiency in:

  • SQL, DNS, VPN, Server Support
  • Networking, Microsoft Azure
  • Basic understanding of coding/scripting
  • Strong troubleshooting and communication skills
  • Ability to work in a 24x7 rotational shift environment
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Vy Systems

Founded :
2000
Type :
Products & Services
Size :
100-1000
Stage :
Profitable

About

Vy Systems is an accelerating global IT firm serving customers over 2 decades with Tech Consulting, Talent Sourcing, Software Training, IT Management Services and much more.

Read more

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Gobinath Sundaram

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Shubham Vishwakarma

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