Technical support Associate - SME (Voice)

ABOUT INCRUITER

InCruiter is a fast-growing AI-powered Stack Interview Intelligence Platform helping organizations hire smarter and faster using automation and AI-driven intelligence. With six products spanning interviewing, assessment, and hiring automation, we’re redefining how companies recruit at scale.

InCruiter is a market leader and one of India’s Top 3 players in this segment, with a wide range of clients across domestic and international markets. Our major clientele includes some of the large enterprises and Startups like EXL, Welspun, Dentsu, Manhattan Associates, ArcelorMittal, Telstra, Siemens, and so on.

ROLE OVERVIEW

We are looking for an experienced Customer Success Manager (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction. 

Roles and Responsibilities: 

● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery. 

● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth. 

● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services. 

● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process. 

● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience. 

● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction. 

● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth. 

WHAT WILL YOU NEED TO SUCCEED? 

● Experience: 10+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment. 

● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders. 

● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value. 

● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts. 

● Problem-Solving Skills: Ability to think critically and address client concerns efficiently. ● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus. 

● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service. 

Position: Sustainability Manager (Carbon accounting, ESG) – Apparel Retail

Experience: 5-15 year in apparel retail brand

Salary: Negotiable

Location: Gurgaon

Industry: Fashion/ Retail

The Manager – Sustainability will drive the company environmental agenda by championing the protection and preservation of natural resources. This role plays a key leadership part in developing and executing a comprehensive sustainability strategy.

Key Deliverables (Essential functions & Responsibilities of the Job):

·        Expert knowledge in sustainability and climate-related initiatives - net neutrality, MSCI/DJSI indices, net-zero targets, climate risk, ESG impact assessment

·        Experienced in performing or assessing quantification and calculations for scope 1, 2 and 3 emissions and LCA studies.

·        Prepare proposals and project scope for Plan A projects for different parts of the business – Sustainability and CSR

·        Execute carbon emissions/inventory projects & CSR projects with stakeholders in alignment with goals.

·        Ability to analyze and review process documentation, create standard operating procedures & internal controls for the purpose of carbon accounting.

·        Develop and identify projects which are on carbon neutrality for ongoing emissions.

·        Benchmarking exercises with industry frameworks, and leading global practices

·        Stay up to date on industry trends and reporting frameworks – Domestic and International

·        Manage Qualitative and quantitative reporting for top management (India and UK) on analysis of ESG progress.

Key Requirement:

·        Effective Communication and problem resolution skills

·        Familiar with Carbon accounting, ESG

·        Hands-on experience in leading successful implementation of net neutral practices

·        Proficient in working on Microsoft Office (Excel & PowerPoint Presentation)

·        Highly flexible and quick learner to adopt and apply new methodology/approach.

·        Open to travel for project execution

Mail updated resume with current salary:

Email: etalenthire[at]gmail[dot]com

Satish: 88 O2 7497 43

Responsibilities:

● Prospect and identify potential customers through various channels, including cold calling, email campaigns, social media, and online research.

● Qualify leads to determine their potential as prospective customers.

● Conduct outbound calls to educate prospects about our products or services, understand their needs, and set up appointments for the sales team.

● Build and maintain a pipeline of qualified leads, ensuring accurate and up-to-date information

● Collaborate with sales executives to develop effective sales strategies, including lead generation tactics, target market analysis, and competitive research.

● Continuously learn about our products or services, industry trends, and competitors to effectively communicate value propositions to potential customers.

● Meet or exceed monthly and quarterly targets for lead generation, appointment set, and qualified opportunities.

● Provide regular reports and updates on key performance metrics, such as call activity, conversion rates, and revenue generated.

Position: Full Stack Developer

Job Location: Mumbai

About BharatNXT

BharatNXT helps unlock the power of the under-utilized credit card that resides in your wallet. We provide the wings to your credit card, to become the Super Hero that you need in your time of need or to improve the working cashflows for your business.

- Through BharatNXT, any business can now pay your suppliers, rent, tax and compliance costs while unlocking discounts and the extra credit days that is available through your card.

Job Description

Roles and Responsibilities

• Determining development requirements and developing work schedules for the team.
• Delegating tasks and achieving daily, weekly, and monthly goals.
• Champion the adherence and implementation of best practices, processes, and standards.
• Perform code reviews and mentor the team. Ensure code meets functional, compatibility and security requirements.
• Take on complex development tasks and execute them efficiently and effectively.
• Translate application storyboards and use cases into functional applications. Clearly articulate the solutions and get there in most efficient way 
• Design and develop UI and back-end features for the enterprise platform.
• Help design, build, document and maintain the platform
• Identify risks and areas of improvement and take steps to address the risks and ensure continuous improvement.
• Analysing existing operations and scheduling training sessions and meetings to discuss improvements.
• Keeping up-to-date with industry trends and developments.
• Provide timely updates to relevant stakeholders via reports and meetings.
• Constantly be on the lookout for ways to improve the system, discover issues and deliver better value to the customer

Candidates Profile

• 4-6 years of hands-on experience developing complex enterprise software systems
• Hands-on experience refactoring code, writing modular reusable code and implementing microservices architecture.
• Proficient in system design and architecture best practices.
• Strong organizational and project management skills.
• Experience with Linux based environments
• Bachelor’s degree in computer science, engineering, or a related field.
• Proficiency in Java, Spring boot Framework, HTML, Javascript, CSS, Angular, MySQL,
• Proficiency in GIT, Jenkins, SonarQube, etc
• Familiarity with cloud-based deployment and architecture.
• Excellent technical, diagnostic, and troubleshooting skills.
• Strong leadership and organizational abilities.
• Knowledge and experience adhering to software development life cycle best practices including test-driven development (TDD), unit testing discipline, agile development, and CI/CD strategies. 
• An ability to translate real business problems into technical solutions. 
• Solid understanding of REST APIs
• Domain expertise in BFSI domain (more specifically Supply Chain Financing, dynamic discounting) is a plus
• Passionate about building quality software and scaling technology to meet the needs of tomorrow
• Writing testable software every day, with a focus on incremental innovation
• Keen to learn about new technologies and business innovations across industry 
• Keen to work in a dynamic fast paced startup environment
• Excellent communication skills that would help in sharing ideas with peers and the senior management

Job Description:

We are seeking an experienced Full Stack React Developer who is passionate about building and maintaining scalable mobile and web applications. The ideal candidate will have a strong background in both front-end and back-end development, with expertise in React for web and React Native for mobile development. You will work closely with our founder to implement new features, optimize performance, and ensure the highest quality user experience across both platforms.

Key Responsibilities:

• Develop and maintain the front-end of our app using React for web and React Native for mobile.

• Build and manage the back-end services and APIs to support both the mobile and web apps, including database design and integration.

• Implement responsive design principles to ensure the app works seamlessly across various devices and screen sizes.

• Optimize the app for maximum speed and scalability.

• Integrate third-party services and APIs as needed.

• Troubleshoot and debug issues to ensure the apps run smoothly on both web and mobile platforms.

Requirements:

• Proven experience as a Full Stack Developer or similar role with a focus on React and React Native.

• Strong proficiency in JavaScript, HTML, and CSS.

• Experience with back-end frameworks (Node.js, Express, Firebase etc.).

• Proficiency in database design and management (Firestore, SQL, NoSQL).

• Experience with RESTful APIs and third-party integrations.

• Familiarity with version control systems (Git).

• Knowledge of responsive design principles and mobile-first development.

• Excellent problem-solving skills and attention to detail.

• Strong communication skills and the ability to work collaboratively in a remote team environment.

Preferred Qualifications:

• Experience in building and scaling e-commerce or rental platforms.

• Familiarity with cloud services (AWS, Google Cloud, etc.).

• Understanding of CI/CD pipelines and automated testing.

• Knowledge of UI/UX design principles.

This is a part-time / Freelance opportunity

Vai Ra is a fine jewelry start-up based in Hyderabad. Founded in 2022, we are a digital-first D2C brand offering lab-grown diamond and moissanite jewelry. We are looking for a part-time/freelance digital marketing consultant who will work closely with the founders to drive the digital marketing activities.

Sales are the lifeline for a start-up, so ROAS and sales will be the main KPI. All the efforts of the person in this role should focus on maximizing sales through our campaigns. This will also fuel your growth within the organization. This role requires creative thinking to design profitable sales campaigns outside the "big agency" thought process. Our key performance indicator is Return on Ad Spend (ROAS) with a target of 12X. This target is achievable given our product range from 35k to 1 lac.

What would you be doing?

• Develop interactive ads with the available creative content. Our primary source of the content is photos and videos of real products (not photoshoots with models). You should be able to use these materials to build, test, and run your creative campaigns.
• Create interactive landing pages using Shopify-compatible apps
• Manage Google Ads and Meta ads campaigns independently, from strategy to optimization. You should be able to take complete ownership of the campaigns. Your performance will be measured by the sales reflected in your weekly dashboards.
• Manage email, WhatsApp, and SMS campaigns. These campaigns need to be designed daily, and you should be able to show revenue and Click-Through Rate (CTR) for them, similar to other paid advertising campaigns.
• Campaign management and optimization will be an integral part of this role. You should have good domain knowledge to detect and rectify technical problems across all ad tech tools, such as Google, Meta, and Bik.
• Implement exit popups, generate leads, and use these leads to create FOMO campaigns in regular intervals

Domain skills you must have to apply for this role:

• Google Ads
• Google Analytics
• Meta Facebook Business Manager
• Bik or similar marketing platforms
• Shopify

Other requirement for the role:

• You should be able to design sales campaigns that sell. We don't spend millions on campaigns. So you should be able to set aside the vanity metrics and be creative enough to create campaigns that mean the most for a startup
• You should be able to do everything from strategizing to running the campaigns without much supervision. Just like you, we dislike micromanagement.
• You’re organized with a high attention to detail: You’ll be managing all our ad campaigns

Experience

• 1-2 years experience in a performance marketer role
• Experience in managing campaigns for a luxury/lifestyle brand with high ticket orders is highly preferable
• Ability to work remotely (This is as much a skill as a perk)

Time commitment

• 20 hours per week

Why should you apply

• You will be our first digital marketer with a scope of making a great impact on a growing company
• Join a small team where every idea matters and a place that can take your skills to the next level
• Have an inside view of how D2C marketing works

  Overall 4+ years of experience

·  2 year development experience in NodeJs(v4 and above)

·  Knowledge in Unit testing frameworks like Mocha

·  Experience in working with any NodeJs web framework(Express or Hapi)

·  Development experience using any persistent store (NoSql or Relational)

Formal Deliverables

·  Design and development of new and enhance existing applications using Node.JS

·  Collaborate with internal and external team members to ensure projects get delivered as planned

·  Develop Backend services using HapiJs

·  Develop background workers based on cron or rabbitmq messages

·  Support existing and new features via bug fixes, prod support or monitoring scripts

·  Unit testing for all the developed modules

• Work with other developers to ensure that the website is functional and visually appealing.
• Liaise with the client to gauge their needs and expectations.
• Plan the layout of the website.
• Ensure that the website is optimized for various devices.
• Use analytics to test client enjoyment.

• Proficiency in HTML, JavaScript, jQuery, and CSS.
• Knowledge of Adobe Illustrator.
• Good interpersonal skills.
• Understanding of key design principles.
• Good problem-solving skills.

Job Description:

Perform high quality software analysis, development, testing and maintenance for the client’s core technology platform  

* Work with Product owners, Architects and X-Vertical teams to analyse requirements.

* Implement the features based on the design.

* Follow good development practices.

* Product deployment and support.

* Mentor junior developers.

Job Requirements

* Excellent analytical skills and problem solving skills.

* Expert in JEE/ Java programming.

* Competent in delivering a high quality product.

* Competent in software engineering tools and best practices

* Conversant in web front-end technologies - HTML5/CSS/JavaScript
* Object-oriented Design and Analysis (OOA and OOD)

* Estimate engineering effort; plan implementation, and rollout system changes.

* Exhibit creativity and resourcefulness at problem solving while collaborating and working effectively   with best in class designers, engineers of different technical backgrounds, architects and product managers.

* Expert in data structures and algorithms.

* Aware of Agile methodology of Software Development Life Cycle.

* Should be a self-starter and a good team player.

* Great communication skills both verbal and written to ensure effective communication across product teams, functions and locations.

* Can make decisions without always asking others what has to be done.

* Ability to mentor junior developers.

* Experience working with remote teams.

* Flexible to work on any technology as per project demand.