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L1 support
OneFin's logo

L1 support

Shona Shaju's profile picture
Posted by Shona Shaju
1 - 4 yrs
₹3L - ₹4L / yr
Remote only
Skills
Technical support
Tech Support
Incident management
Log analysis
SLA
Documentation
SOP
Communication Skills
Escalation management

The L1 Application Support team is the first line of defense for all production-related customer issues.

Form: https://forms.gle/YCDLPZC7wD3isEYR7


Responsibilities

1. Incident Handling & Production Support

2. Escalation & Coordination

3. Monitoring & Alerts

4. Documentation & SOP Adherence

5. Customer Interaction


Requirements and Qualifications:

  1. Minimum 1 year of experience as App support or product support
  2. Basic understanding of APIs, JSON, request/response flow.
  3. Understanding of HTTP, webhooks.
  4. Ability to read logs and use monitoring tools.
  5. Experience with Jira, Freshdesk, Zendesk, or similar ticketing tools.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About OneFin

Founded :
2017
Type :
Product
Size :
20-100
Stage :
Profitable

About

OneFin is a technology credit platform - we are building the operating system for financial services. We have built modular, plug-and-play APIs to help our partners (like NBFCs, financial institutions, fintech's, startups etc.) underwrite and collect loans from end customers. In a highly credit underserved country with rapidly increasing smartphone adoption, we are enabling any company to become a fintech company through our suite of APIs and regulatory layer, and helping build customised financial products for "Middle India" and its 360 million customers - for consumption based use cases, upskilling / education financing, medical financing, etc.

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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