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technical support engineer
technical support engineer
VY SYSTEMS PRIVATE LIMITED's logo

technical support engineer

0 - 1 yrs
₹1L - ₹2L / yr
Kolkata, Indore
Skills
Technical support
International experience
Troubleshooting
VPN
DNS
Voice processing

We are looking for enthusiastic freshers to join our Technical Voice Support team. The role involves providing technical assistance to customers over phone calls, troubleshooting issues, and ensuring high customer satisfaction.

Roles & Responsibilities

  • Handle inbound/outbound voice calls from customers
  • Provide technical support for software, hardware, networking, or application-related issues
  • Diagnose and troubleshoot problems using standard procedures
  • Guide customers step-by-step to resolve technical issues
  • Document customer interactions, issues, and resolutions in the system
  • Escalate complex issues to senior technical teams when required
  • Maintain professional communication and service quality
  • Meet performance metrics such as call quality, resolution time, and customer satisfaction

Eligibility / Requirement

  • Experience: Fresher (0–1 year experience acceptable)
  • Basic knowledge of:
  • Computer fundamentals
  • Operating systems (Windows/macOS basics)
  • Internet, email, browsers, and networking basics
  • Good English communication skills (verbal)
  • Willingness to work in shifts / night shifts
  • Strong problem-solving and customer-handling skills

Skills Required

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About Codnatives

Founded :
2012
Type :
Products & Services
Size
Stage :
Profitable

About

N/A

Company social profiles

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