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Customer support /success
Posted by Sanjay Sudhakar

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Locations

Chennai

Experience

0 - 7 years

Salary

INR 5L - 10L

Skills

Communication Skills
Troubleshooting
Customer Success(Customer Support)
Tech Support
Customer Success(Customer Support)

Job description

KEY RESPONSIBILITIES: Be responsible for managing support tickets and deliver above-and-beyond support through email, phone and chat. Escalate issues if necessary and work closely with our engineering team to resolve those issues. Provide customer feedback to the product management team and help them in discovering insights for the product roadmap. Assist our sales stalwarts in converting prospects to customers. Constantly work towards streamlining the support process by analyzing support requests and publishing solutions as blog posts, forums and FAQs. Cultivate and sustain an in-depth knowledge of Chargebee’s products and services. Stay active in support forums and discussions. Welcome customers, encourage participation and gradually build a valuable support community.

About the company

Chargebee lets you automate your recurring billing, manage subscriptions at scale and access metrics that matter.

Founded

2013

Type

Products & Services

Size

6-50 employees

Stage

Raised funding
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