Tele sales Senior executive

Who we are: My AI Client is building the foundational platform for the "agentic economy," moving beyond simple chatbots to create an ecosystem for autonomous AI agents and they aim to provide tools for developers to launch, manage, and monetize AI agents as "digital coworkers."

The Challenge

The current AI stack is fragmented, leading to issues with multimodal data, silent webhook failures, unpredictable token usage, and nascent agent-to-agent collaboration. My AI Client is building a unified, robust backend to resolve these issues for the developer community.

Your Mission

As a foundational member of the backend team, you will architect core systems, focusing on:

• Agent Nervous System: Designing agent-to-agent messaging, lifecycle management, and high-concurrency, low-latency communication.
• Multimodal Chaos Taming: Engineering systems to process and understand real-time images, audio, video, and text.
• Bulletproof Systems: Developing secure, observable webhook systems with robust billing, metering, and real-time payment pipelines.

What You'll Bring

• My AI Client seeks an experienced engineer comfortable with complex systems and ambiguity.

Core Experience:

● Typically 3 to 5 years of experience in backend engineering roles.

● Expertise in Python, especially with async frameworks like FastAPI.

● Strong command of Docker and cloud deployment (AWS, Cloud Run, or similar).

● Proven experience designing and building microservice or agent-based architectures.

Specialized Experience (Ideal):

• Real-Time Systems: Experience with real-time media transmission like WebRTC, WebSockets and ways to process them.
• Scalable Systems: Experience in building scalable, fault-tolerant systems with a strong understanding of observability, monitoring, and alerting best practices.
• Reliable Webhooks: Knowledge of scalable webhook infrastructure with retry logic, backoffs, and security.
• Data Processing: Experience with multimodal data (e.g., OCR, audio transcription, video chunking with FFmpeg/OpenCV).
• Payments & Metering: Familiarity with usage-based billing systems or token-based ledgers.

Your Impact

• The systems designed by this role will form the foundation for:
• Thousands of AI agents for major partners across chat, video, and APIs.
• A new creator economy enabling developers to earn revenue through agents.
• The overall speed, security, and scalability of my client’s AI platform.

Why Join Us?

• Opportunity to solve hard problems with clean, scalable code.
• Small, fast-paced team with high ownership and zero micromanagement.
• Belief in platform engineering as a craft and care for developer experience.
• Conviction that AI agents are the future, and a desire to build their powering platform.
• Dynamic, collaborative in-office work environment in Bengaluru in a Hybrid setup (weekly 2 days from office)
• Meaningful equity in a growing, well-backed company.
• Direct work with founders and engineers from top AI companies.
• A real voice in architectural and product decisions.
• Opportunity to solve cutting-edge problems with no legacy code.

Ready to Build the Future?

My AI Client is building the core platform for the next software paradigm. Interested candidates are encouraged to apply with their GitHub, resume, or anything that showcases their thinking.

Position Overview:

As a Senior Support Engineer specializing for Storage and Network monitoring in an AI enabled Data center as well as Cloud, you will play a critical role in interacting with Customer on routine basis to support the product. Your expertise in debugging and solving complex problems is essential to address the complex product issues when pitched in real world. With a methodical approach on problem solving and being Customer’s advocate in the organization is crucial for success of the position

Work Location: Pune

Job Type: Hybrid

Key Responsibilities:

- Monitor for, triage, and resolve live issues in mission critical enterprise environments.

-Active Customer engagements: Work daily with customers in a proactive manner providing full lifecycle support and implementing solutions to maximize value to the customer.

-Debug issues and propose solutions: Understand the domain, product, key customer use-cases, and success-criteria, work towards these by implementing solutions the current issues and in time propose new solutions.

-Agile Development: Collaborate within an agile development environment to deliver on aggressive schedules, maintaining a high standard of quality in communications, documentation and tracking various issues.

-Feature Ownership: Take ownership of features, customers ask from inception to delivery, working with Product Management, Engineering stakeholders, Ensuring product meets the customers’ requirements and align with the overall product vision.

-Problem Solving and Optimization: Tackle complex technical challenges related to data processing, storage, and real-time monitoring, and optimize backend systems for high throughput and low latency.

-Implement Best Practices & focus on automation: In cross geo, multi-product support org, propose and implement Support centric best practices on collaboration, documentation, tracking and measuring success, and automate the repetitive tasks to ensure efficiency.

-Collaboration and Communication: Work closely with cross-functional teams, including UI/UX designers, product managers, and QA engineers, to ensure smooth integration and alignment with product goals.

-Documentation: Create and maintain technical documentation, including system architecture, design decisions, and API documentation, to facilitate knowledge sharing and onboarding.

Qualifications:

- Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.

- Strong domain knowledge in Networking and/or Storage Networking technologies and practices.

- 5+ years of practical experience in networking domain (an additional storage networking experience is a plus), with a focus on supporting enterprise customers.

-Strong Linux system administration skills with focus on Full-Stack troubleshooting, LAMP style hosted applications, shell scripting and performance tuning.

-Experience with Windows administration including but not limited to AD, Group Policy administration, performance monitoring, and performance tuning

- Broad experience with monitoring fundamentals and familiarity with data collection methods for key infrastructure technologies from AJAX to Xenserver

- Proven experience in troubleshooting and debugging enterprise products deployed in AWS, Cloud, and Kubernetes environments.

- Strong communication and interpersonal skills with the ability to interact effectively with customers and internal teams across geographies and time zones.

-Excellent problem-solving abilities, with a keen attention to detail and a systematic approach to issue resolution

- Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.

-Customer-centric mindset, with a passion for delivering exceptional technical support and ensuring customer satisfaction.

Why Join Us:

- Opportunity to be a key contributor in the development of a leading performance monitoring company specializing in AI-powered Storage and Network monitoring.

- Collaborative and innovative work environment.

- Competitive salary and benefits package.

- Professional growth and development opportunities.

- Chance to work on cutting-edge technology and products that make a real impact.

If you are a hands-on technologist with a proven track record of designing and delivering high-quality features on aggressive schedules and possess strong expertise in microservices-based streaming architectures, we invite you to apply and help us redefine the future of performance monitoring.

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

Job Title: Finance Manager / Head of Finance

Experience Required: Minimum 10+ years in Finance, Accounting & Strategic Financial Leadership

Employment Type: Full-time

Location: Bangalore

About LXL Ideas :

LXL Ideas has been revolutionizing the educational sector for over two decades, creating impactful in-school and digital experiences that integrate life lessons into educational journeys. Leveraging films, events, research, training, and publications, we provide a dynamic learning environment. Our flagship initiative, School Cinema, uses cinematic storytelling and engaging activities to promote the holistic development of students in grades K-10.

About the Role

We are seeking an experienced and strategic Finance Manager to lead our finance function, oversee all financial operations, and support long-term business growth. The ideal candidate will have a strong background in financial planning, accounting, budgeting, and compliance, with proven experience in managing financial risks and ensuring the organization’s financial health. Excellent leadership and communication skills are essential.

Key Responsibilities

• Lead and manage the overall financial strategy, planning, and analysis for the organization.
• Prepare and oversee financial statements, reports, and forecasts to guide business decisions.
• Maintain transparency and integrity in all financial reporting.
• Develop and implement financial policies, systems, and internal controls to ensure accuracy and compliance.
• Manage budgeting processes, cost control initiatives, and variance analysis.
• Oversee cash flow management, working capital, and investment planning.
• Liaise with auditors, banks, investors, and regulatory authorities.
• Ensure compliance with statutory requirements, tax regulations, and internal controls.
• Provide strategic insights to the leadership team on financial performance and growth opportunities.
• Manage and mentor the finance and accounts team, fostering a high-performance culture.
• Partner cross-functionally with operations, sales, and other departments to align financial goals with organizational objectives.
• Support fundraising, capital allocation, and investor relations activities.
• Serve as a key point of contact for investors, auditors, legal counsel, and banks.

Key Skills and Competencies

• Strong knowledge of accounting standards, taxation, and corporate finance.
• Excellent analytical, problem-solving, and decision-making skills.
• Strategic mindset with the ability to translate financial data into actionable business insights.
• Proficient in financial software and ERP systems, with strong expertise in Tally and Microsoft Excel.(e.g., SAP, Oracle, Tally, QuickBooks).
• Strong leadership, communication, and interpersonal skills.

Qualifications

• Chartered Accountant (CA); Semi Qualified CA with relevant Experience; Bachelor’s degree in Accounting, Finance, or a related field (Master’s degree preferred).
• Minimum 10+ years of experience in finance and accounting, with at least 3–5 years in a leadership role.

Ekaant is a workplace mental health & people development platform that empowers leaders over employee well-being & professional development and drives better decision-making. It uncovers an organization's daily burnout risk, engagement, and turnover risk, as well as company issues and true employee sentiment.

Our platform empowers employees to proactively look after their mental well-being, while giving managers insight into the mental health of their people, enabling them to drive cultural change.

We are building a full-stack enterprise solution to transform performance and growth for people, teams, and organizations where it matters most - proactive mental health, career, and leadership development, and inclusion and belonging.

Key responsibilities:

1. Work on rigorous prospecting and researching to generate qualified opportunities

2. Develop a customer-centric approach to identifying, engaging, and qualifying leads

3. Support our team of account executives throughout the sales cycle to take a client from prospecting to close

4. Identify new prospects in the market and build relationships with HRs as an expert on employee benefits

5. Maintain active engagement with prospects and customers through multiple channels (phone, email, chat)

6. Identify inefficiencies and pain points for prospects and clearly communicate how Ekaant can support them

7. Assist in hosting and supporting marketing events to continue to increase public awareness about Ekaant

Who can apply:

1. High level of natural intelligence, coupled with strong interpersonal skills

2. Clear, concise, and effective written and oral communication skills

3. A high degree of coachability and great listening skills

4. The desire to grow as a leader in a fast-growing technology company

Responsibilities:

• Lead technical processes and designs with a focus on reliability, scalability, and maintainability.

• Review developmentteam code to ensure quality and adherence to standards.

• Mentor junior developers and foster talent development.

• Collaborate with Infrastructure teams for optimal hosting environments.

• Define scalability and performance benchmarks for applications.

• Ensure compliance with performance, privacy, and security requirements.

• Validate test plans for security and performance adherence.

• Support business and technical presentations related to technology solutions.

• Mitigate risks by following procedures and monitoring controls.

• Develop cost-effective solutions aligned with business requirements.

• Implement best practices consistent with corporate standards.

• Partner with cross-functionalteams to ensure project success.

• Manage software development lifecycle and drive process improvements.

• Estimate costs for modules/projects, including effort and expenses.

• Research and evaluate technologies for solution design.

• Construct end-to-end application architecture.

Qualifications:

• Bachelor's degree required; Master’s or equivalent experience preferred.

• Minimum of 6 years of related experience.

• 6+ years of active development experience in Java/J2EE-based applications.

• Expertise in Hibernate, JPA, Spring, and Spring MVC.

• Exposure to XML/XSD, JSON, and similar data presentation components.

• Familiarity with microservices architecture and distributed systems.

• Experience developing and working with REST APIs using the Spring Boot framework.

• Knowledge of IBM MQ and messaging protocols like JMS.

• Proficiency in Unix/Linux OS and shell scripting.

• Strong database and PL/SQL skills.

• Experience with CI/CD tools such as GIT, Jenkins, JoCoCo, and Maven.

• UI framework experience with Angular, NodeJS, and NPM is a plus.

• Familiarity with CSS, HTML, JavaScript, and related UI frameworks (jQuery, React, Angular) is a plus.

• Understanding of Agile development methodology.

Job Insights - Must-Have Skills:

• Minimum of 6 years of related experience.

• 6+ years of active Java/J2EE development experience.

• Expertise in Hibernate, JPA, Spring, and Spring MVC.

• Familiarity with microservices architecture.

• Experience developing REST APIs using Spring Boot.

Job Description:

We are looking for a passionate PHP Developer to join our backend team. The ideal candidate will be an enthusiastic developer eager to learn and grow his/her skills in the field.

• Actively Seek New Programming Knowledge.
• Build Products Using HTML/CSS/JS and Other Front-End Technologies using Frameworks.
• Working knowledge of frameworks like CakePHP, Laravel, etc. is a must.
• Must have knowledge of JS Frameworks like Node and React etc.
• Knowledge of HTML, CSS, MYSQL, and JavaScript.
• Knowledge of MYSQL, Core PHP, and PHP5 is a must.
• Knowledge of WordPress and CMS.
• AJAX, HTML, Payment Gateway.
• Excellent working knowledge of Web application development.
• Vast knowledge of PHP programming concepts.
• Experience in OOPs.
•  Advanced to expert coding skills.
• Strong understanding of functionality.
• Knowledgeable of Web Application Development Frameworks.
• Minimum 5 years of Experience

Job Responsibilities:

• Work independently as well as part of a team to develop new functional features
• Debug existing code and continually look for ways to optimize performance.
• Lead a team of developers, managing and mentoring their work while ensuring project deadlines and quality standards are maintained.
• Interact with service providers, customers and other departments to identify and resolve issues, and develop working relationships with key customers.

Expectations / Cultural Traits:

• Good communication and relationship-building skills.
• Self-driven and motivated.
• Open to work in flexible hours and shifts.
• Ability to work under pressure.
• Willing to learn new technologies and tools

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing site requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Should have ability to work independently and multi-task in a fast-paced environment.
• Troubleshooting site interface and debugging developed site codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting site changes and developing updates.
• Should be confident, self-motivated, who work well in team environments.
• Should meet provided deadlines.

• Strong knowledge of Liquid
• Optimize websites to ensure they render consistently in cross-browser environments, with the best SEO principles, caching mechanics, etc.
• Should work on e-commerce projects with different Shopify JS APIs (storefront, AJAX Cart, Sections, etc).
• Shopify Expert must ensure a 100% responsiveness of web design.
• Experience with web/graphic design applications such as Figma,  Adobe XD, Adobe Photoshop,  Adobe Illustrator.
• Working in e-commerce projects while coordinating with other members.
• Act as a Shopify expert, specializing in all facets of the e-commerce platform.
• For Shopify developer job knowledge of HTML5, CSS3, Javascript/Jquery is a must.
• Shopify developer should have strong knowledge on Installing & Customizing the new Shopify theme.
• Shopify developer Expert-level knowledge of Shopify Liquid templating language.
• Exposure to application development & ruby scripting.
• Shopify Plug-in optimization, and customization, Strong knowledge of OOPs.
• Developer must have proven work experience on version control and source code management like GIT, Bitbucket.

• You are familiar with interaction design or motion graphics
• You find creative ways to solve UX problems (e.g., usability, findability)
• You have a keen eye for aesthetics and problem-solving aptitude
• You have excellent communication skills and can collaborator with other designers and non-designer to produce a final design
• You are experienced adhering to brand guidelines in ways that still push creative boundaries
• You have a never-ending desire to learn new techniques and technology to advance your craft
• You can collaborator with other designers and non-designer to produce a final design
• You can work within the company's design standards and brand guidelines
• You are passionate about contributing to the intersection of social impact, visual communication, and human-centered design and always ask: who am I designing for?

MUST-HAVES

• Fluent in one Indian language (two languages is a significant plus)
• 1.5+ years of work experience in a similar role
• Proven experience as a UX Designer, UI Designer, or similar role
• Hands-on experience of Adobe Suite and standard motion graphics design software
• Ability to learn new tools and do self-guided work within a fast-paced environment
• Experience working in creative, human-centered culture and cross-cultural design
• Portfolio of completed design projects
• Attention to visual details
• Ability to meet deadlines and collaborate with a team
• Excited to use your artistic talents in a social impact context