A support engineer represents Astra in front all its customers. We're looking for a support engineer for a company that obsesses over quick turn-around-time and human support. We deal with hacked websites and SOS situations. Often, a new customer talking to you is relying heavily on you to assure that all will be back to normal after a hack they've faced. What you as a support engineer do for them, represents our character and DNA. The key highlights of the role include: Being well versed with Astra's infrastructure & products Ability to help our customers around security related and product related problems (We'll be happy to train) Understanding of VAPT and various vulnerabilities in websites and web servers (We'll be happy to train) Experience in website malware and ability to clean hacked websites from malware (manually and using Astra, we'll be happy to train) Knowledge of how websites work & PHP would be given preference Additional requirements: Patience Adaptability Excellent communication skills (since this will require talking to customers over email and chat) Empathy (as you'll be often dealing with customers who have been hacked) Availability (you'll be the first point of contact in SOS situations for customers and should be reliable) Emotional Intelligence We are looking for someone with a year's experience. Knowledge of malware/VAPT is something we're happy to train internally.
Are you looking for a promising career with a well known ed-tech brand, which is looking to make life easier for kids and parents to understand basic concepts of learning? Then read on.Our client is a new age ed-tech platform that provides a perfect combination of classroom learning and technology to the kids of KG to class 7. Their experiences with inquiry based learning systems, child psychology, active pedagogy and gamification of study materials, helps students to learn and clear their respective Math and English levels easily and without the need for tuitions.The founders are XLRI alumni who have experience in Education as well as other sectors and well versed with running a successful business. Backed by FIITJEE, it has been recognised as one of the most Promising Educational Apps. The app promotes fun learning and focuses on mastery of the subject, ensuring that the new age kids possess critical thinking, problem solving and communication skills. As a B2C Sales Executive, you will be the first point of contact for the students/ parents and answer all their queries regarding the company and product/ sevice, eventually converting them and other leads. What you will do: Generating Leads by calling on Parent Leads through the CRM Calling 60-75 Leads on a daily basis Generating trail classes by pitching to the parents to take the Trial Class Conducting counselling sessions for parents who take trial classes Closing the sale through smart and strategic approach Generating and meeting revenue numbers (3L+ per month) What you need to have: Freshers with a graduate or post graduate degree A keen desire to drive Sales for a fast-growing startup Willing to work 6 days a week(Mondays off)
The word ‘Nirogam’ means ‘free of all diseases’. This forms the ethos of our working. The ancient science of Ayurveda has abundant solutions for healthy living. Through our products, we aspire to bring them to light. Through an ideal blend of Technology with Ayurveda, we create medicines that are effective & convenient for all. In our two decades of relentless service, we have been able to cure millions of people around the globe. From common ailments to diseases considered incurable, we provide solutions for a plethora of problems. Besides medications, we guide people towards a naturally healthy lifestyle. What you will do: To help our patients with Authentic Ayurvedic solutions. We are looking for someone who would: Manage communication with our patients on social media channels Manage incoming calls from our patients from across the globe Research and be up-to-date with our product details and solutions Coordinate with the product development team as well as our ayurvedic experts to create a knowledge base that can be used to serve our customers’ queries Suggest the right products and lifestyle solutions to our customers basis their needs Required Skills and Qualification: Qualified Ayurvedic doctor or Nutritionist or Dietician. Analysis and critical thinking to draw conclusions from data collected and make recommendations Active listening to support quality interviewing and accurate understanding Decision-making skills to make and implement recommendations. Communication skills to interact with a variety of roles, ranging from technical, to healthcare professionals, to the most important - our customers. Experience: Minimum 1 year We encourage interested aspirants to refer to our: Website: https://nirogam.com/Blog: https://nirogam.com/blogs/news
What you will do: ➢ Customer Service Work as a first layer of representation for Nirogam’s customers via all channels of communication, that is, website, social media, email, chat and telephone. Communicate Nirogam’s purpose, core values and vision to customers. Courteously welcome customers, understand their requirements, ask for a prescription from a physician, and take necessary customer details. Take bookings for medical consultations. Educate customers about products and services in a clear manner. Help customers understand Nirogam’s products and answer questions. Follow up periodically for repeat orders, or as prescribed. ➢ Complaint Resolution Help and assist customers with their complaints, questions and their reservations, try to convince customers and qualify queries into leads Manage issues and escalate complaints to the right desk for fast complaint resolution. Respond promptly to customer inquiries. Improve response time to ensure exceptional customer experiences. Take or Initiate corrective actions as and when necessary. Think and adopt new ideas into operations. Remain calm if and when the customer is irate. As necessary, escalate and/ or take help. Be a problem solver and work on customer retention. Ensure customer satisfaction. Maintain a positive, empathetic and professional attitude towards every customer at all times. ➢ Billing and invoicing Provide invoice to customers for their purchase orders Handle queries around the exchange of goods, sort out payment and billing related queries. Take orders, process orders, forms, applications, and requests and process returns ➢ Work Management Know Nirogam’s products inside and out. Keep records of customer interactions, transactions, comments and complaints. Manage and balance workloads, set priorities and ensure that all benchmarks are met Work cross-functionally with internal departments. Adopt a systematic and automated way of working. Collect and compile recurring issues, document cases for management to prioritize as needed. Strive to increase opportunities for sales/growth through effective customer service. Provide feedback on the improvements that can be made to the customer service process. ➢ Relationships Build highly efficient and effective working relationships with team members Make work engagement a priority ➢ Quality Make sure all open communications are answered and closed in real-time. Eliminate the re-incidence of operational issues by creating, documenting and communicating resolutions Provide feedback on the improvements that can be made to the customer service process. Never give incorrect information and or make false recommendations.
Preparation of documents like legal, tender documents etc. Coordinate with various partners and vendors. Command over english language is must - written and verbal. Diversified role as no designation and job profile is specified in a startup. Good exposure in an organization based on AI platform.
We’re looking for Sales Persons to: Make Outbound Calls to Prospects Explaining the services of Hedgehomes over call and in person to the clients Assisting the Prospects in site visits to various real estate projects briefing themabout the pros and cons of individual location and project. Analyzing the requirement of the prospect and finding a suitable project for him/her. Supporting business development through active lead nurturing and developingprospect relationships Maintaining Proper Follow up with the prospects and updating it on cloud basedCRM.
Roles & Responsibilities:- Make Outbound Calls to genuine Prospects ~ 5-7/Day. - Understanding the requirements of the Prospects and suggesting a suitable project.- Explaining the services of HedgeHomes to the clients.- Assisting the Clients in site visits to various properties briefing them about the pros and cons of each project.- Making Thorough Comparative Analysis for all the projects visited/shortlisted by the client.- Maintaining regular follow up with the Clients and updating it on CRM.- Proper handing over of the client to post sales team.- Supporting business development through active lead nurturing and developing prospect relationshipsSkills Required:- A sales enthusiast with excellent Communication skills (both Hindi & English).- Adept at handling multiple clients simultaneously- Resilience and persistence- Good Tonality and Quality (Should be warm & welcoming)- Ability to work with large volume of Data- Previous experience in a sales or business development environment in non Real estate firm is preferred- Confident speaking on the telephone- A high degree of self-motivation- Bachelors or Equivalent degree with preferred location of Delhi - Noida - GhaziabadOther Requirement:- Having an own Vehicle is desirable as the job requires daily commute.
Answer all Incoming calls and Redirect them or keep messages. Monitor Office Supplies & place orders when necessary. Monitor office expenses and costs. Keep updated records and files. Keeping Track Record of Courier. Director’s appointments fix and email drafting. Hotel Booking / Air booking Front desk File Management. Courier Handling. Good Communications Skills. Handling and dispatch of courier (Electronics hardware’s Boxes) to the post office. Local and outstation traveling required occasionally to perform the below works: To submit the Tender/DD etc To collect the cheque To deliver the goods(Electronics Hardware boxes)
Urgently required a female candidate: Good Communication and interpersonal skills Proficient in MS Office Well versed with written and spoken english Self motivated and hard working Salary no bar for deserving candidates
Requires a HR manager ,preferably male with age of 35-40 years.Good communication skills.Back end office job to get work done by other employees.To boast sales and ensure that the work is done on time.
Hi, We are seeking an outgoing and customer service-oriented relationship manager to join our organization on an urgent basis. In this role, you will be responsible for educating them about our services, and guiding them to make the best decisions. You’ll also play a key part in generating new business by identifying opportunities for potential sales. Relationship Manager Duties and Responsibilities Maintain good relationships with clients so that the business can maximize the value of those relationships Identify key contacts at potential client companies to establish and foster relationships Participate in one-on-one meetings with clients to explain services to guide their choices Understand the problems and challenges of clients and identify ways the business could better address those needs Grow the business by identifying new sales and business development opportunities Seek opportunities to cross-sell or upsell to existing clients Monitor and assess the activities of our competitors to proactively satisfy and retain our clients Provide excellent service to maintain a positive reputation for the business Resolve any customer complaints promptly and professionally Relationship Manager Requirements and Qualifications Ability to build, foster, and maintain positive professional relationships Devotion to high-quality customer service Excellent interpersonal communication skills Knowledge of relationship management best practices Problem-solving and conflict resolution capabilities Willingness to develop an in-depth understanding of the business and related services Outgoing and customer-oriented attitude Job location - Sector-48, Gurgaon Working Days - 6, (fixed off) Shift Timings - General Timings (Day Shift) Salary - up to 4 lac CTC Company - clicbrics.com Industry - Real Estate If you are not interested and would like to refer your friend then please circulate email further in your contact list.
About magicpin : magicpin is India's largest retail rewards platform that drives discovery and commerce for offline businesses. More than 5M users are hooked on to the app where they spend up to 80 minutes per day.We drive $350M+ of business to merchants on the platform and have grown 5x in the last 12 months, with partners ranging from large brands like McDonald- s, Beer Caf-, Decathlon, ITC, Emami, Pernod Ricards to thousands of local retailers across the country. The management team consists of seasoned professionals from Lightspeed VP, Nexus VP, Bain & Co, McKinsey, Walmart Labs, Microsoft, Goldman Sachs and educational background including IIT, IIM, Stanford and SRCC. The company has been invested in by Lightspeed (Oyo, Snapchat, Limeroad) and Google.About us: https://magicpin.in/about-usRoles and Responsibilities : - Maintain complete ownership of the sales products within the magicpin.- Ideate and maintain retail sales product plan with new features, enhancements, and timelines- Create PRDs, agile stories, wireframes and establish key performance metrics for new feature and initiatives- Ability to understand technical architecture of product- Ability to handle multiple products at a time.- Ensure prioritization, timely execution, quality, resolving issues faced during operationalization and ensuring success metrics are met- Own key metrics, define requirements, create and deliver on plans through cross functional teams with design, tech.Knowledge and Skills : - Understanding of technology fundamentals / successful B2B products- 2+ years- experience in B2B/ B2C product management/product analytics is a must- Knowledge of python and Sql is plus.- Key traits we seek are passionate ownership, collaboration, problem solving, curiosity, imagination, being well-read, and persistent- Ability to interpret data and make sense without getting stuck in analysis paralysis- Passion for hands-on UX research and process orientation will be a plus- Comfort in operating independently and working in unstructured situations- Understanding of different databases ranging from Rdbms, NoSql, Redis is a plus.- Self-starters with high end to end ownership who can liaise with other teams to create a product with limited past precedent- Excellent written communication skills
About magicpin :magicpin is India's largest retail rewards platform that drives discovery and commerce for offline businesses. More than 5M users are hooked on to the app where they spend up to 80 minutes per day. We drive $350M+ of business to merchants on the platform and havegrown 5x in the last 12 months, with partners ranging from large brands like McDonald- s, Beer Caf-, Decathlon, ITC, Emami, Pernod Ricards to thousands of local retailers across the country. The management team consists of seasoned professionals fromLightspeed VP, Nexus VP, Bain & Co, McKinsey, Walmart Labs, Microsoft, Goldman Sachs and educational background including IIT, IIM, Stanford and SRCC. The company has been invested in by Lightspeed (Oyo, Snapchat, Limeroad) and Google.Roles and Responsibilities :- Understanding Business- Define business problems, develop processes, drive implementation and track key metrics - Drive projects with product and engineering teams to develop outstanding products and improve business intelligence. - Reporting Build and create relevant business reports. Extract relevant data and come up with solutions. - Conduct pertinent analysis by collecting data from all internal and external sources to get answers to business questions - Design, develop and establish KPIs to monitor analysis and provide strategic insights to drive growth and performance. - Data Modeling - Use statistical methods and processes for data analysis and modeling.Knowledge and Skills :- Understanding of RDBMS and proficiency in SQL, excel, statistics. Knowledge of python is preferable. - Strong analytical skills and process orientation - Self-starter with independent decision making capability - 0-3 years of work experience; B.Tech degree preferable.
We are looking for a competitive and trustworthy Sales Executive to help us build up our business activities. Sales Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction. If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email and phone, we’d like to meet you. Ultimately, you’ll help us meet and surpass business expectations and contribute to our company’s rapid and sustainable growth. Responsibilities Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams Requirements Proficiency in English Excellent knowledge of MS Office Fast learner and passion for sales Self-motivated with a results-driven approach Aptitude in delivering attractive presentations High school degree
Responsible for planning, implementing and directing the sales activities of the company in a designated area to achieve sales objectives. Duties and Responsibilities develop a sales strategy to achieve organizational sales goals and revenues set individual sales targets with the sales team delegate responsibility for customer accounts to sales personnel co-ordinate sales action plans for individual salespeople oversee the activities and performance of the sales team ensure sales team have the necessary resources to perform properly monitor the achievement of sales objectives by the sales team liaise with other company functions to ensure achievement of sales objectives evaluate the performance of sales staff provide feedback, support, and coaching to the sales team plan and direct sales team training assist with the development of sales presentations and proposals develop online sales platforms co-ordinate and monitor online sales activity investigate lost sales and customer accounts track, collate and interpret sales figures forecast annual, quarterly and monthly sales revenue generate timely sales reports develop pricing schedules and rates formulate sales policies and procedures help prepare budgets control expenses and monitor budgets maintain inventory control conduct market research and competitor and customer analysis analyze data to identify sales opportunities develop promotional ideas and material attend trade meetings and industry conventions cultivate effective business relationships with executive decision-makers in key accounts Education and Experience business degree or related professional qualification experience in all aspects of planning and implementing sales strategy technical sales skills proven experience in customer relationship management knowledge of market research experience in managing and directing a sales team relevant product and industry knowledge solid understanding of digital sales platforms experience with relevant software applications Key Competencies and Skills excellent written and verbal communication skills organization and planning problem analysis and problem-solving information management team-leadership formal presentation skills persuasiveness adaptability innovation judgment decision-making stress tolerance Job Type: Full-time
Job Roles shall include the following - 1. Upkeep & Maintenance of Hub(s)2. Supervision of Housekeeping Staff3. Inventory Management4. Customer Complaint management5. Routine Repairs & Maintenance
Manage incoming & outbound calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Proven customer support experience or experience as a client service representative Ability to multi-task, prioritize, and manage time effectively Strong phone contact handling skills and active listening Skills:- Should have Good Communication skill. Should have good knowledge of Excel. Should have good writing skills.
Identify and prospect new Business Opportunities via personalized emails, Telephonic calls, prospecting via Social Media Platforms such as LinkedIn, Twitter, online Databases, Websites. Schedule potential Client meetings Constantly work with Sales and Marketing Heads to strategize on Pipeline building and its progress. Work closely with Sales and Marketing teams to achieve Monthly/Quarterly revenue Goals. Prepare and Analyse lead Generation pipeline via Reports and Dashboards and give insights on the way ahead. Manage Sales Funnel while interacting with Prospective clients and maintain relationships for re-marketed prospects.