Greatify
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PythonABOUT THE JOB:
Job Title: QA Automation Specialist
Location: Teynampet, Chennai
Job Type: Full-time
Company: Gigadesk Technologies Pvt. Ltd. [Greatify.ai]
COMPANY DESCRIPTION:
At Greatify.ai, we are transforming educational institutions with cutting-edge AI-powered solutions. Our platform acts as a smart operating system for colleges, schools, and universities—enhancing learning, streamlining operations, and maximizing efficiency.
With 100+ institutions served, 100,000+ students impacted globally, and 1,000+ educators empowered, we are redefining the future of education.
COMPANY WEBSITE: https://www.greatify.ai/
JOB DESCRIPTION:
As a QA Automation Specialist at Greatify, you will be responsible for designing, building, and maintaining robust automated test frameworks and suites covering UI, API, integration, regression, and performance tests for our ed‑tech platforms. As part of an Agile, cross‑functional team, you’ll integrate automation into our CI/CD pipelines to speed up release cycles while ensuring high product quality and reliability. Your role ensures consistent quality, provides actionable insights, and champions automation best practices across the QA function.
KEY RESPONSIBILITIES:
1. Quality Assurance Strategy:
- Develop and own QA strategy for EdTech product suites.
- Work with Product and Engineering teams to define quality benchmarks and release criteria.
- Ensure quality is embedded early in the software development lifecycle.
2. Test Planning & Execution:
- Design, write, and execute test cases and scenarios—manual and automated.
- Manage regression, integration, and exploratory testing.
- Monitor test outcomes, identify risks, and mitigate issues.
3. Automation Framework Development
- Develop scalable, maintainable automation frameworks using Playwright and Selenium, structured with Cucumber (BDD) for readable test specifications.
- Write automation scripts in Python and Java, following best practices like modular design and Page Object Model
4. Bug Tracking and Reporting:
- Log, triage, and track bugs using tools like Jira.
- Generate insightful quality reports for stakeholders.
5. Usability and Functional Testing:
- Evaluate UX across web/mobile platforms.
- Support UX teams with accessibility and user satisfaction testing.
6. Collaboration and Mentoring:
- Foster a strong QA culture with best practices and collaboration.
QUALIFICATIONS:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 2+ years of QA experience with at least 2 years in automation testing.
- Proficiency in writing automation scripts using mainstream tools
- Experience in education tech systems.
- Hands-on knowledge of Agile/Scrum processes.
- Familiarity with programming languages Python and Java, using Playwright and Selenium for automation scripting, and employing JMeter or k6 with Grafana for performance testing.
- Experience setting up CI/CD pipelines via GitHub Actions and Jenkins, and managing test cases and execution tracking in ClickUp
- Experience with cross-browser and mobile automation is a plus.
- Strong problem-solving skills and attention to detail.
- Excellent communication and team collaboration skills.
ABOUT THE JOB:
Job Title: Customer Success Executive
Location: Bangalore, Chennai
Job Type: Full-time
Company: Gigadesk Technologies Pvt. Ltd. [Greatify.ai]
Eligibility: 1–5 Years experience in handling ERP solutions in a Customer Success or client-facing role, preferably within EdTech or educational institutions.
COMPANY DESCRIPTION:
At Greatify.ai, we are transforming educational institutions with cutting-edge AI-powered solutions. Our platform acts as a smart operating system for colleges, schools, and universities—enhancing learning, streamlining operations, and maximizing efficiency. With 100+ institutions served, 100,000+ students impacted globally, and 1,000+ educators empowered, we are redefining the future of education.
WEBSITE: https://www.greatify.ai/
JOB DESCRIPTION:
As a Customer Success Executive, you'll be the strategic partner to our clients, ensuring seamless onboarding, fostering long-term engagement, and driving measurable impact through our EdTech products/services. The role involves conducting tailored training sessions, analyzing user adoption metrics, and proactively resolving challenges to enhance both learning effectiveness and operational performance. Through close collaboration with product, support, and sales teams, the Customer Success Executive serves as the voice of the customer, helping shape future innovations that improve scalability, accessibility, and the overall learning experience.
KEY RESPONSIBILITIES:
● Guide new clients through the initial setup and product adoption process.
● Support clients specifically in onboarding and adoption of ERP modules within our platform.
● Ensure a smooth transition from the sales team to customer success.
● Conduct onboarding sessions or training workshops.
● Serve as the primary point of contact for assigned customers.
● Build strong relationships to foster loyalty and long-term engagement.
● Educate customers on features, best practices, and new updates.
● Act as a bridge between product development and the customer.
● Monitor customer usage metrics to identify risks or opportunities.
● Proactively reach out if usage drops or engagement declines.
● Troubleshoot issues or escalate them to technical support.
● Gather feedback and insights from customers and relay them to internal teams.
● Influence product roadmap and service improvements.
● Advocate for the customer internally.
KEY SKILLS:
● Excellent communication & interpersonal skills
● Strong problem-solving and critical thinking
● Empathy and customer-centric mindset
● Project management and organizational abilities
● Preferred Language: English, Kannada & Hindi
● Familiarity with CRM tools
● Candidates with prior experience managing ERP workflows (student information systems, LMS, or institutional CRMs) will be prioritized.
● Basic data analysis and reporting skills.
Join us at Greatify.ai and make a lasting impact on the Edtech Industry.
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