Summary: The role is accountable for successfully executing a defined consulting engagement with a customer. The nature of consulting engagement may be Curriculum Design or Portfolio Transformation, Strategic Training Assessment or Opportunity Assessment, needs assessment, and/or general learning consulting to better understand customer requirements and how Simplilearn can bring value to customers. Responsibilities: Respond to high volumes of inbound customer queries over calls/ emails promptly; domestic & overseas customers Work on reports & concurrently update client records Resolve product-related issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Work independently and efficiently to meet defined SLAs Responsible for meeting productivity matrices and quality standards as per defined quality norms Requirements: Experience of 2 - 3 years in voice or non-voice process Should be willing to work in rotational shifts. Should be willing to work in 24/7 (rotational shift & week off) Excellent communication skills (verbal & written) with a flair for problem-solving Able to drive customer centricity in the team Experience from the e-learning/ e-Commerce industry will be an added advantage
Will act as the technical expert who will be part of the product presentation to explore and understand business use cases and provide technical insights to prospective clients. Responsibilities (Tasks, Functions, deliverables): Understand the Taskmonk platform, its offerings/capabilities and the Problems that these offerings can solve for Enterprises Assist sales team through preparation and delivery of demos and technical presentations Attend meetings with Sales team members during which you will be required to understand customer pain points, Customer requirements, Business goals Respond to RFI’s and RFP’s from prospects Assist in customer onboarding Guide prospects with product implementation Devise implementation strategies based on specific client business requirements Provide product team with inputs from customer perspective to influence product roadmap items Liaise with product and engineering teams for technical solutions to complex use cases
The primary job roles and responsibilities will include: A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof. Maintaining records of transactions and interactions. Appropriate and timely follow-ups wherever required. Escalate unresolved queries to respective departments for accurate redressal Communication is key in this profile. It is absolutely important for the executive to have fluent English communication skills. Along with that behavioral traits like good interpersonal skills, ability to handle stress, good listening skills, prompt thinking ability are some other essential features of this role. The major skills and competencies required for this role include: Excellent communication skills Good listening and problem solving skills Ability to take and handle stress and pressure Good interpersonal skills Experience in supporting SAAS product will be a plus.
Position:- Customer Support Executive (Hindi) What you will do? Solve user queries over phone calls and chat Document queries and convert them into useful insights and convey the same to product owners Suggest product changes to solve major UX and utility issues Sell premium products to our customers Lead Generation Provide onboarding support to the users Who are we looking for? Good command over Hindi and English Good negotiation skills Exceptionally good at persuasion Analytical Skills Good command over office tools such as Excel, Word, PowerPoint, etc. Community Building skills Clarity in speech Report Writing skills Experience in digital marketing and data analytics would be an added advantage. Remuneration: 3-4 LPA CTC Why PagarBook: We are a team of highly passionate individuals committed to solving some of the most challenging problems of the country. We are building a tool to manage more than 100 million SME workforce of India. If you also want to leave a mark on human history, this is the right place. We are based out of Bangalore and are backed by renowned VC firms.
Do you want to be part of a rapidly growing fashion start up and experience the fast paced growth in your career along with being up to date with fashion? Then read on.Our client is a Community Commerce company that focuses on fashion and accessories. Their community network and technology is leading a rejig of Fashion retail and supply chain in India. Their network creates users as buyers and sellers at the same time, offering unbeatable prices on products and rewards for sharing deals across social media.The founders are alumnus of prestigious tech and business institutes, with expertise and experience with ECommerce and distribution facilities. They have ensured quality and fashion with the factory price tag, that works best when shared rapidly with communities on social networking.As a Jr.Customer Support Executive, you will be managing and building strong relationship with the customer. What you will do: Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Providing feedback on the efficiency of the customer service process. Ensuring customer satisfaction and provide professional customer support Follow up on order status with internal teams. Convert Cancelled and Pending orders by calling customers. Effectively speaks, writes and presents clearly with persuasion. Candidate Profile: What you need to have: Preferably experienced in dealing with fashion products. Command over MS Excel Enthusiasm to work with a passionate team. At least 1 year of working experience Fluency in English, Hindi, Kannada. Tamil & Telugu (preferred) Good E-Mail writing skills (Must) Experience: 0 to 2 years Annual CTC: Rupees 2,50,000 to 3,00,000
As the Program Manager supporting the mobile and web-based development processes you will work across a variety of projects, helping to coordinate and prioritize the mobile and web-based development processes across our multiple user segments and geographies. We require this position to be hands-on, to participate in tasks such as managing and guiding the activities of functional and technical team members as needed, resolving project issues as they arise, reviewing deliverables for quality control and managing project documentation. Responsibilities Coordinate the entire program lifecycle for our mobile and web-based software projects. Help to define and then track and manage the project milestones, resources, and budget. Analyse and manage project risks. Track issues and project status and maintain up-to-date project plans. Work with team members to resolve issues, and escalate issues when consensus cannot be established. Schedule and facilitate a variety of project meetings, including status and review meetings for team members and project sponsors. Effectively communicate project status, schedule baselines, schedule issues, project risks and major decisions. Maintain intense focus on delivering to all committed milestones and holds the project team accountable by holding weekly project status reviews. Build capability within the project team to accomplish the project goals and deliver the product to market on time. Must be flexible and creative in thinking to execute to a timeline when plans do not go as expected. Qualifications and Skills Experienced professional who can understand our business and technical needs and establish project direction, scope, timing and staffing that will enable us to deliver successful products. Previous project management roles for technology-based projects and should be familiar with all aspects of these types of projects including various project management and systems development methodologies. E./B.Tech in Computer Science or a related field. Minimum 5 years’ experience in program or project management, preferably with medical device and hardware/technology products as well as consumer health products. Experience with web-based and mobile software project management. Substantial experience in formal project management process, methods and tools; PM certifications are a plus. Ability to articulate and document objectives, progress and issues effectively to technical and nontechnical audiences. Ability to understand business requirements, as well as technical solutions. Have a solid understanding or willingness to learn FDA, ISO13485 quality system requirements for product and software development. Experience with agile development. Must have excellent planning and organization skills. Must have strong demonstrated teamwork skills. Ability to manage resources across different internal and cross-organizational groups to get things done. Exquisite attention to detail. About Us AliveCor is on a mission to define modern healthcare through data, design and disruption. We’ve pioneered the creation of FDA-cleared machine-learning techniques, transformed wearable medtech to put proactive heart care at everyone’s fingertips. Kardia is the most clinically validated mobile EKG technology. AliveCor was named as one of the Top 10 Most Innovative Companies in Health for 2017 by Fast Company as part of the publication’s annual ranking of the world’s Most Innovative Companies. AliveCor was awarded the 2015 Tech Pioneer by the World Economic Forum and one of the 50 Smartest Companies in 2015 by the MIT Technology Review. AliveCor recently announced a collaboration with Mayo Clinic that will result in new machine learning capabilities to unlock previously hidden health indicators in EKG data, potentially improving heart health as well as overall health care for a variety of conditions. AliveCor is a privately held company headquartered in Mountain View, CA. Watch the following video demonstrating our product. KardiaMobile: How's your heart?https://www.youtube.com/watch?v=8I9xosgA-Ig
We are looking for a Content Writer to join our editorial team and enrich our websites with new blog posts, newsletters, guides and marketing copy. Content Writer responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types and proofreading articles before publication. If you’re familiar with producing online content and have an eye for detail, we’d like to meet you. Feel free to share samples of your work or portfolio of your published articles, along with your application.Ultimately, you’ll deliver quality writing pieces that appeal to our audiences, attract customers and boost brand awareness.Job Description• Research industry-related topics Food, Lifestyle, Health, Youth, Gifting, History (combining online sources, interviews, and studies)• Write clear marketing copy to promote our products/services• Prepare well-structured drafts using Content Management Systems• Proofread and edit blog posts before publication• Submit work to editors for input and approval• Coordinate with marketing and design teams to illustrate articles• Conduct simple keyword research and use SEO guidelines to increase web traffic• Promote content on social media• Identify customers’ needs and gaps in our content and recommend new topics• Ensure all-around consistency (style, fonts, images and tone)• Update website content as needed Requirements• Proven work experience as a Content Writer, Copywriter or similar role• Portfolio of published articles (Quora, Medium, etc.,) • Experience doing research using multiple sources• Familiarity with web publications• Excellent writing and editing skills in English• Hands-on experience with Content Management Systems (e.g. WordPress)• Ability to meet deadlines• BSc in Marketing, English, Journalism or related field
Roles & Responsibilities: 1- Deliver extraordinary customer experience by technically advising customers on Toprankers products, services and capabilities to best meet the needs of the Customer. 2- Grow and nurture customer relationships on every interaction that results in measurable Customer value and drives Sales, nurturing mid to long term opportunities through regular touchpoints until they are ready for sales engagement. 3- Lead qualification and follow up of inbound leads received through various sources (including the company website, sample system, social media channels, events and other sources). 4- Developing sales opportunities and assists in developing the pipeline for future sales activity through daily interactions. 5- Outbound calling to establish new, high-quality opportunities with prospective customers and contacts. 6- Communicate via various channels such as telephone, email and chat with customers and internal support areas including production, sales, engineering, and others as necessary. 7 - Liaise effectively with various internal business partners like Engineering and marketing to resolve Customer inquiries and requests. 8- React positively to changing business conditions by proving to be flexible and adaptable. Skill & Abilities : - Customer service experience (Sales and/or Outbound calling experience a plus) with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication. - Demonstrated consultative experience, ability to influence, resourcefulness. - Energized by a desire to help and connect with people. - Demonstrated ability to maintain progress on multiple tasks, set priorities and manage time effectively. - Bachelor Degree required (e.g. Engineering/ Business/ Marketing) - Team player, critical thinker, self-motivated and proactive positive attitude - Fluent in written and spoken English & Hindi (Spoken)
Position – Product Designer Location – Mumbai/Bangalore About Us upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow. upGrad was awarded the Best Tech for Education by IAMAI for 2018-19 upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany. We were also covered by the Financial Times along with other disruptors in Ed-Tech upGrad is the official education partner for Government of India - Startup India program Our program with IIIT B has been ranked #1 program in the country in the domain of Artificial Intelligence and Machine Learning Roles & Responsibilities * Reviewing and improving our current platforms * Define visual elements, product elements, and overall design * Individually contribute to projects along with the product manager, developers and stakeholders * Interacting with the team for ideation and work critique * Evaluate and set best UI practices and standards * Creating functional as well as beautiful solutions to the most hideous of problems across all devices * Intriguing us with new ideas, thoughts, or observations Intriguing us with new ideas, thoughts, or observations Skills Required * Full time-based in Mumbai/Bangalore, we like to work collaboratively * 2 - 5 years of relevant design experience * User obsessed with strong Visual skills * Hold other creative inclinations; we believe hobbies are an integral part of Designer’s growth Freedom to execute with an opportunity to build a new product Qualification – Any Graduate Years of Exp – 2 - 5
Position - User Researcher Location - Mumbai/Bangalore About Us upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow. upGrad was awarded the Best Tech for Education by IAMAI for 2018-19 upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany. We were also covered by the Financial Times along with other disruptors in Ed-Tech upGrad is the official education partner for Government of India - Startup India program Our program with IIIT B has been ranked #1 program in the country in the domain of Artificial Intelligence and Machine Learning About the Role The Design & Research teams are part of the larger Product teams and are responsible for gathering learner, community & expert insights and translating those into a seamless & empowering experience across the platform. These teams are broken down into four branches, Growth & Discovery, Learner Experience, Careers, and Alumni & Breakout experiences which consist of talents from across product, engineering, learner experience, and business to make sure we have no latency in user experience meeting the user expectation. You’re an experienced researcher with a strong, working understanding of how to integrate qualitative and quantitative research methodologies. You know exactly when to engage with teams across Design, Product, Engineering, and Marketing, what questions to ask, where to probe, and how to implement the most effective research strategies. You thrive in a fast-paced environment and enjoy setting your own research goals, managing load, and expectations, and delivering actionable research findings and recommendations. You’re passionate about Education and believe great experiences are always inspired by a deep understanding of the user Roles & Responsibilities Partner with Designers, Product Managers, and Data folks to drive all stages of research from early product direction through summative validation in an Agile work environment. Help to develop and track quantitative measures of user experience (goals, metrics) Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development. Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products. As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment Design, recruit and moderate research studies regularly (both in-person and remote). Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights. Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way. Work closely with product teams to identify research questions. Design and execute studies that address both user behavior and attitudes, using the right methods for the right questions. Generate insights that influence how product teams think about medium and long-term product strategy. Directly influence product strategy and design by communicating clearly and in a compelling way. Conduct research using a wide variety of qualitative and quantitative methods, including in-depth interviews, ethnographies, focus groups, and diary studies Interpret and analyze research results through the lens of UX and social science. Collaborate closely with other user experience researchers, and understand when to bring in quantitative experts for support. Devise and execute creative methods in getting non-design partners to internalize and act upon research, particularly engineers, analysts, and other technical experts. Skills Required You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge in quantitative methods BA/BS, human behavior related field HCI, Psychology, Social Science, Information Science, etc.) 2+ years of experience in applied product research Knowledge of qualitative and quantitative research method Qualification – BA/BS, human behavior related field HCI, Psychology, Social Science, Information Science, etc.) Years of Exp – 2+ Years
Customer Support Role - Bangalore (India timings: 7-8 AM to 5 PM) We're looking for a Customer support engineer to support our customers during India hours (India timings: 7-8 AM to 5 PM) with an experience of 1+ years. We're seeking a passionate and highly driven professional with prior experience of working in a software company - Prepefrable B2B.This role is ideal for someone who is consultative by nature and passionate about customer happiness. Responsibilities1) Provide high-quality technical support over email and chat primarily to our customers across the Globe2) Help our customers in all stages of usage of our product - during the trial, setup/configuration, and after-sales support3) Making sure all customer issues that need resolution by the engineering team are followed through and resolved in a timely manner.4) Keeping our Help/FAQ sections up to date.5) Work with our engineering team to help them understand customer problems, reproduce them and fix them.6) Work with our product team and contribute towards driving our product roadmap with real-world customer requirementsRequirements1) Very Strong written and verbal presentation/communication skills (MOST ESSENTIAL) 2) You must be great at understanding and be analyzing problems3) You must have at least 1-year experience with customer support for a business/enterprise tool4) You must be willing to work in the provided timings IST 7-8 AM - 5 AM)5) You should have excellent spoken and written English communication skills6) You should be a good writer, with the ability to help non-technical people understand technical aspects of our product. You should also be able to maintain our Help/FAQ.7) An engineering/technical degree would be considered a strong advantageApply withYour resumeYour current CTC and expected CTC.
Candidate who wants to start their career or groom their skills, can apply for this profile. Here you will get the knowledge and experiance of supply chain logistics industry. Your work will be to find delivery associates and onboard them. Their is flexible timing. Candidates can be from any stream. We are offering stipend of 5000rs / month, incentive 100/delivery associate conversion and bonus if you convert 20 delivery associate in a month.
Are you looking for a promising career with a well known ed-tech brand, which is looking to make life easier for kids and parents to understand basic concepts of learning? Then read on.Our client is a new age ed-tech platform that provides a perfect combination of classroom learning and technology to the kids of KG to class 7. Their experiences with inquiry based learning systems, child psychology, active pedagogy and gamification of study materials, helps students to learn and clear their respective Math and English levels easily and without the need for tuitions.The founders are XLRI alumni who have experience in Education as well as other sectors and well versed with running a successful business. Backed by FIITJEE, it has been recognised as one of the most Promising Educational Apps. The app promotes fun learning and focuses on mastery of the subject, ensuring that the new age kids possess critical thinking, problem solving and communication skills. As a B2C Sales Executive, you will be the first point of contact for the students/ parents and answer all their queries regarding the company and product/ sevice, eventually converting them and other leads. What you will do: Generating Leads by calling on Parent Leads through the CRM Calling 60-75 Leads on a daily basis Generating trail classes by pitching to the parents to take the Trial Class Conducting counselling sessions for parents who take trial classes Closing the sale through smart and strategic approach Generating and meeting revenue numbers (3L+ per month) What you need to have: Freshers with a graduate or post graduate degree A keen desire to drive Sales for a fast-growing startup Willing to work 6 days a week(Mondays off)
What we are looking for in the candidate: Experience of leading a vernacular language product Good understanding of local and small businesses Basic understanding of digital marketing Ability to form new team and manage them Experience in building community on internet Adapt quickly to the changes and deliver results quickly Copywriting skills Multilingual is an added advantage Skills required Basic knowledge of analytics Basic SEO Knowledge Advanced knowledge of Microsoft Excel Team Management skills Good internet research skill Multi-Lingual Command over Hindi and English Excellent writing and Verbal Communication Copywriting skills What you will do: Mange language-wise team Drive user growth using re-engagement Prepare a content strategy for community building in different languages Create high engagement content for our social media handles Understanding the needs of the users through user interaction and passing on the knowledge to the product team Work closely with the content creation team to get various types of content ready to be run on various channels for User acquisition. Ensuring translation, transliteration, quality check, proofreading of all the contents available in the Language Language.
Prior experience in Inside sales Target Driven Excellent communication skills Willing to work hard and achieve the target as a team player Client-focused and less TAT for conversion Ability to generate reference and leads from existing and prospects Multi-lingual skills are added advantage Basic use of computers, CRM and giving a demo to clients on trading software
Customer Service Executive role at Bright is to support the company with all the customer related interaction and defining processes and procedures to improve service levels. Looking for clients who can cater to the US market and have no problem with night shift.