Communication Skills Jobs in Bangalore (Bengaluru)

The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers.

Responsibilities

• Successfully create business from new and existing customer accounts
• Manage complex negotiations with senior-level executives
• Build rapport and establish long term relationships with customers
• Introduce new designing techniques

Qualifications

• Knowledge in designing software and tools
• Experience and working knowledge of CRM systems
• Demonstrable track record of over-achieving quota
• Strong written and verbal communication skills

About Ladder media:

Ladder Media is a knowledge process outsourcing agency specializing in e-learning content services. We are currently on the lookout for an Instructional Designer to lead our team of freelance IDs and ensure that ID operations are smooth and our content is well compliant with professional standards.

Job type: Full-time

Roles and responsibilities:

1. Handling our team of freelance IDs, creating ID guidelines for engaging learning activities and compelling course content in accordance to project requirements.
2. Working with IDs and enabling them to provide actionable feedback to our team of SMEs.
3. Training our ID team on cutting-edge ID principles and technologies across the globe to analyze, and apply trends and best practices in learning technologies.
4. Understanding project requirements firsthand from customers and creating implementation plans for instructional design aspects.
5. Providing additional reviews on documents from an MSTP perspective
6. Coordinating with the design team for the development of ILT modules
7. Set up quality checks based on client guidelines.

Skills required: 

1. Deep level of understanding of learning models
2. Learning technology experience on Articulate and iSpring suite.
3. Visual design experience on storyboarding for professional courses.
4. Assessment development.
5. Team handling.
6. Excellent verbal and written communication. 

Eligibility:

1. Formal education in Instructional Design
2. Experience in professional courses is a must

Neuroglia Health Pvt Ltd (Subs of DailyRounds Inc.) ​We are a 250+ member team of doctors, engineers, and business folks headquartered in Bangalore. We are part of the M3 Group, Japan (M3 INC 2413 Tokyo Stock Exchange). 

Marrow is the leading product from Neuroglia Health Private Ltd catering completely to the Medical Education Industry. It is an e-Learning product that helps doctors to prepare for their PG Examinations, through MCQ Questions, Question Banks, Test Series, and Video lectures.

Visit us @ ​http://www.marrow.com/" target="_blank">www.marrow.com
Our User feedback:​ ​https://www.facebook.com/marrowmed" target="_blank">https://www.facebook.com/marrowmed

• We train more doctors than private medical institutes in India today. 
• NEET PG 2020: Top 10 rankers are users of product Marrow. 
• 70% - Strikeout of Marrow Qbank and Tests in NEET PG 2020. 

• Ensure satisfaction and delight to the users through a professional customer support process
• Manage the daily activities of the shifts with a focus on response TAT & quality
• Empower team members with skills to improve their confidence, product knowledge, and communication skills
• Monitor and report team performance based on defined metrics
• Providing feedback on the efficiency of the customer service process Identifying patterns and Insights based on queries and report
• Predict & Identify challenges in shift management in a proactive manner
• Align with Org objective and translate/communicate with clarity.

• 2-4 Years of experience, as a customer support representative
• Possess excellent written and oral communication and interpersonal skills
• Qualification - Any Graduate, MBA will be an added advantage
• Proactive, Logical, and Empathetic approach toward work
• In-depth knowledge of performance metrics
• Collaborative, Competitive, confident, self-motivated, and driven team player

• Relocation assistance
• Healthy breakfast, lunch & snacks
• The latest Mac devices
• Salary as per market standards
• Open table creative culture.

About Keka

Keka has been a silent revolution in the making since our launch 6 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 4000 businesses across India and the world. Today we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero advertising spend and pure customer love. We are an organization built by our employees. The passion and the extreme ownership that our people bring to the table are contagious. We don’t hide and we aren’t afraid to ask for help. When we fail, we learn, adapt, and do better in the future. This open culture encourages our people to innovate, regardless of their function and across departmental boundaries.

A Product Specialist is someone who has firsthand knowledge about our platform and can configure and customize the platform as per the business requirements of our customers.

What we are looking for in you:

• The job requires strong analytical and troubleshooting skills, so a good score in aptitude is a must.
• You would be interacting with various senior business stakeholders, so strong communication skills - verbal and written are a must.
• While the job does not require coding skills, having a strong tech inclination is an advantage as there are many tech tools that we use as part of the role.
• The role requires dealing with complex payroll calculations, so being good with numbers is a must.
• Leadership and organization skills will help boost your career shoot faster in this role.

Roles and responsibilities:

• Being able to understand customers' HR/Organization requirements and design a solution using the Keka platform that meets these needs.
• Measure product usage metrics and assist businesses in increasing product adoption.
• Develop customer relationships with a goal to promote platform adoption and retention.
• Identify bottlenecks in the operations and come up with improvements and process optimizations.
• Communicate with customers effectively through the mail, chat, and voice channels.

• Developing the HR agenda.
• Developing HR strategies, policies, and practices.
• Improving and monitoring employee productivity.
• Structuring compensation and benefit packages.
• Managing staff wellness initiatives.
• Improving relations between staff and employers.
• Evaluating staffing needs.
• Overseeing Payroll and Employee Grievances
• Onboarding and Inductions
• Managing and allocating HR funds.
• Engaging with heads of department.

• Degree in human resources management.
• Strong leadership skills.
• Excellent communication skills.
• Analytical skills.
• Good Excel Skills
• Problem-solving skills.
• Proactive nature.
• Excellent interpersonal skills.
• Meticulous attention to details.
• Highly organized.
• Good people skills.

• Prioritize, plan and coordinate shopify project development activities according to customer requirements.
• Build positive working relationships with customers and ensure customer satisfaction.
• Analyze and resolve project issues in a timely and accurate manner.
• Supervise development team on a daily basis to execute assigned projects within deadlines and budget.
• Act as primary contact for customer queries and concerns related to their ongoing projects and association with Marmeto.
• Coordinate with the POC from the delivery team on day to day basis.
• Perform customer negotiations for contractual terms and agreements.
• Prepare project proposals and develop project plan, schedule and budget.
• Perform cash flow analysis of your active accounts and work towards removal of invoices in a timely fashion.
• Focus on Upselling: The aim is to add value to the clients business by suggesting solutions that they are currently unaware of.

• Must have an experience of 1 years in any customer facing role.
• Should have an 1+ years of experience in Account Management.
• Should have a graduation degree in Compute Science.
• MBA is an additional advantage.
• Should be self-motivated, dynamic, detail-oriented, people-person.
• Should have strong multi-tasking skills to switch between multiple clients requirements and communication.
• Should have excellent communication skills to manage and retained clients.
• Should have ability to (adopt and drop) necessary skills as per the job requirements.

• Great work culture
• Opportunities for career growth & development
• Opportunity to make a positive impact

• Building instranal dashboards to measure execution success of programs
• Identifying and build automated solutions for manual processes using data insights
• Supervising efficient working of all phases of product development.
• Administering the lifecycle of products from conceptualization to implementation, analyzing all business requirements and translating it into production
• Working closely with design, operations, engineering and testing teams in an agile environment to launch products with new features. 
• Determine the product requirements through user engagement, translate requirements to detailed, crisp business requirements and user stories that can be used to create product specifications and architecture. 
• To drive strategic projects aimed at improving the adoption of products/ services or their individual features 
• Driving operational efficiency by continually refining operational processes and influencing Product/engineering teams to enable automation and scale
• Providing directions to the team on technical, deployment procedures, operational process & communication areas.
• Analyzing reports and following up process and results, and monitoring meetings to identify and suggest product improvements and trends
• Managing different teams and complex business processes and working across internal and external stakeholders
• Suggest product enhancements to improve user experience
• Perform quality assurance controls on products
• Prioritize the implementation of new features and set specific timelines
• Create support and training documents for internal and external users

Job Profile: Business Development Associate (BDA)

Description: You will start your journey at BYJU’S as an individual contributor working in a team to introduce and showcase the unique way in which BYJU’S-The Learning App helps students learn better. You will also be responsible for mentoring these students and will play a role in their learning journey. Your key role will be to connect with students and parents across the country about one of the world’s most loved learning apps and how it will help students learn not just for exams, but way beyond. 

This is an individual contributor role in an employee-oriented, high-performance environment that emphasizes spreading BYJU’s unique way of learning in your city. Your role will start with contacting potential customers (parents and students) to set up meetings, and counsel the students on learning pedagogies and BYJU’s personalized learning journey. You will be working 5 days a week with Mondays and Tuesdays being week-off. This hybrid model of sales will give you exposure to the best of inside sales and direct sales. Please download BYJU’s Learning App to understand the magic of BYJU’s courses which have been widely accepted not just across thousands of towns in India but by millions of users across the globe. We look forward to having you on board Team BYJU’s. All the best!

Applicant Trainee Program

Expectation from you: You will begin as an individual contributor, working in a team of go-getters to help spread Byju’s way of Learning in your city. You would be showcasing the unique features of Byju’s to students and parents in personalized sessions and will be responsible for mentoring and sales in your designated zone.

Preferred Skill Sets:

Have a keen interest and deep understanding of the Indian education sector.

Interested in mentoring and guiding students.

Having a knack for sales

Good interpersonal and presentation skills.

Academic Qualification: Any Graduation/ Post Graduation (Completed in or before 2022)

Based on your profile, we would like to shortlist you for an Interview with us after a brief interaction amongst the following profiles.

Business Development Associate - Center Sales Associate, Inside Sales Associate

Sector: Sales 

Locations: Across India

Working Days:6 days work week (Saturday and Sunday Mandatory working) 

CTC: Rs. 4.5 Lakhs - 5.5 Lakhs per annum + Rs. 3 Lakhs per annum as Incentive Pay (Post Training) 

During the Training program:  4-6 weeks 

How to proceed: You can also fill the following form 
https://docs.google.com/forms/d/e/1FAIpQLSdvO9DbAZ4v5KxoaBO78hsxHYOnCytEDQCXDvl_g56eb3YXIw/viewform" target="_blank">https://docs.google.com/forms/d/e/1FAIpQLSdvO9DbAZ4v5KxoaBO78hsxHYOnCytEDQCXDvl_g56eb3YXIw/viewform

Important Steps: 

1. Please be available on your registered mobile number during the date chosen by you for the interview. (Please let us know if there are changes in this phone number.)
2. Result declaration will be done within 7 working days

Kwalee is one of the world’s leading multiplatform game publishers and developers, with well over 750 million downloads worldwide for mobile hits such as Draw It, Teacher Simulator, Let’s Be Cops 3D, Airport Security and Makeover Studio 3D. Alongside this, we also have a growing PC and Console team of incredible pedigree that is on the hunt for great new titles to join TENS!, Eternal Hope, Die by the Blade and Scathe. 

We have a team of talented people collaborating daily between our studios in Leamington Spa, Bangalore and Beijing, or on a remote basis from Turkey, Brazil, the Philippines and many more places, and we’ve recently acquired our first external studio, TicTales which is based in France. We have a truly global team making games for a global audience. And it’s paying off: Kwalee has been recognised with the Best Large Studio and Best Leadership awards from TIGA (The Independent Game Developers’ Association) and our games have been downloaded in every country on earth!

Founded in 2011 by David Darling CBE, a key architect of the UK games industry who previously co-founded and led Codemasters for many years, our team also includes legends such as Andrew Graham (creator of Micro Machines series) and Jason Falcus (programmer of classics including NBA Jam) alongside a growing and diverse team of global gaming experts. Everyone contributes creatively to Kwalee’s success, with all employees eligible to pitch their own game ideas on Creative Wednesdays, and we’re proud to have built our success on this inclusive principle. Could your idea be the next global hit?

What’s the job?

As a Senior Community Manager you will be responsible for working within the Casual Games team to create an overall plan for the community management strategy for our internally developed, externally published and acquired Casual Games ensuring that we have the right ways to both talk to and listen to our players, wherever they may be.

What you tell your friends you do

“I’m the one reaching out to our players and engaging in conversations with them to help make sure they love our games”

What you will really be doing

• Work closely with the Product Marketing Manager to devise a strategy for managing a growing community of players for Kwalee Games.

• Create and manage the Social Media presence of our games by creating spaces where our players can gather and stay informed and converse with each other

• Listen to the players and report their voice back into the Product and Marketing teams.

• Ensure that we have the right content on our socials to engage players.

• Devise strategies that will engage players and turn them from passive gamers to proactive product champions.

How you will be doing this

• You’ll be part of an agile, multidisciplinary and creative team and work closely with them to ensure the best results.

• You'll think creatively and be motivated by challenges and constantly striving for the best.

• You’ll work with cutting edge technology, if you need software or hardware to get the job done efficiently, you can get it.

Team

Our talented team is our signature. We have a highly creative atmosphere with more than 150 staff where you’ll have the opportunity to contribute daily to important decisions. You’ll work within an extremely experienced, passionate and diverse team, including David Darling and the creator of the Micro Machines video games.

Skills and requirements

• A minimum of 2 years experience in a Community Management role.

• Has experience of setting up and running social media presence for a game and owning a roadmap of content for each channel.

• Can tailor an approach to the audience types per platform

• Able to tap into what players are saying and report on the sentiment and steer the conversation

• Can manage the review process in the Google and Apple stores.

• Strong written and verbal communication skills.

• Ability to work creatively in a demanding team environment.

• Absolute passion for playing and making video games, especially mobile games.

• Positive attitude, self driven and able to work alone or as part of a team.

Desirable

• Experience with streaming and influencer marketing

• Video and Image editing skills

We offer

• We want everyone involved in our games to share our success, that’s why we have a generous team profit sharing scheme from day 1 of employment

• In addition to a competitive salary we also offer private medical cover and life assurance

• Creative Wednesdays! (Design and make your own games every Wednesday)

• 20 days of paid holidays plus bank holidays 

• Hybrid model available depending on the department and the role

• Relocation support available 

• Great work-life balance with flexible working hours

• Quarterly team building days - work hard, play hard!

• Monthly employee awards

• Free snacks, fruit and drinks

Our philosophy

We firmly believe in creativity and innovation and that a fundamental requirement for a successful and happy company is having the right mix of individuals. With the right people in the right environment anything and everything is possible.

Kwalee makes games to bring people, their stories, and their interests together. As an employer, we’re dedicated to making sure that everyone can thrive within our team by welcoming and supporting people of all ages, races, colours, beliefs, sexual orientations, genders and circumstances. With the inclusion of diverse voices in our teams, we bring plenty to the table that’s fresh, fun and exciting; it makes for a better environment and helps us to create better games for everyone! This is how we move forward as a company – because these voices are the difference that make all the difference.

We are looking for candidate who can :-

1. Deal with our new and existing clients on daily basis to mantain relations

2. You willbe closing working with marketing team and help them to build best stratergies as per output.

3. knowing google sheets is an add on 

About enguru Enguru is India’s leading destination for online learning English, with over 4 crore learners who have used our products. enguru caters to multiple audiences, including adult and children learners looking to learn English through live group and/or personal classes.

• Good Communication skills (Fluency in English, Hindi, and any regional languages).
• Should be comfortable to take multiple calls in a day. • Highly organised and mature with respect.
• Providing complete information about the product to the customer.
• Receiving inbound calls and counselling for Customer.
• Outbound calls as per leads received from support teams.
• Should have the capability to judge the requirements of the customer.

Location: Bengaluru 

Content writer:
Job role: 
1. To understand the product and write on topics relevant to NLP and AI
2. Should be able to generate high-quality content focused on the global audience
Skills:

1. Good communication and writing skills

2. Ability to understand technical nitty gritty and simplify them
3. Should be able to get content out in a quick manner
4. Added bonus if you have worked with SAAS companies
5. Understanding of basic AI concepts a plus

To design incredible user experiences, we are seeking a great UI designer. The ideal candidate will have a keen eye for elegant and artistic design, be an expert in user interfaces, be able to convert high-level requirements into interaction flows and artifacts, and then turn those into stunning, simple, and useful user interfaces.

• Collaborate with product management and engineering to define and implement innovative solutions for the product direction, visuals and experience
• Execute all visual design stages from concept to final hand-off to engineering
• Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks.
• Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas.
• Plan and implement new designs.
• Optimize existing user interface designs.
• Present and defend designs and key milestone deliverables to peers and executive level stakeholders.
• Test new ideas before implementing.
• Combine creativity with an awareness of the design elements.
• Establish and promote design guidelines, best practices and standards.
• Ability to collaborate with different teams to deliver designs.

• Bachelor's degree in user experience, design or related field.
• Proven 2 years with UI UX experience.
• Excellent UI design portfolio
• Sense of ownership and pride in your performance
• Demonstrable UI design skills with a strong portfolio
• Solid experience in creating wireframes, storyboards, user flows, process flows and site maps.
• Proficiency in Photoshop, Illustrator, OmniGraffle, Figma or other visual design and wire-framing tools.
• Proficiency in HTML, CSS, and JavaScript is an added advantage.
• Excellent visual design skills with sensitivity to user-system interaction.
• Ability to solve problems creatively and effectively.
• Up-to-date with the latest UI UX trends, techniques, and technologies.
• Experience working in an Agile/Scrum development process.

Responsibilities

• Manage incoming calls, chat and emails from customers in a prompt and swift manner

• Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable

• Manage and resolve customer complaints, escalate to concerned authority when necessary

• Build sustainable relationships and trust with customers through open and interactive communication

• Provide accurate & complete information to improve customer satisfaction leading to noticeable results

• Maintain records of every interaction and forward to concerned team member whenever necessary

Who can apply:

• Graduate from any stream
• 2+ years experience in a customer support role

• Strong Track record of performance 

• Strong listening , written and verbal communication skills

• Customer focus and adaptability to different personality types

• Ability to multitask, set priorities and manage time effectively

• Must be fluent in English, proficiency in other languages is an advantage.

• Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable 

• Consistently embarking an excellent first impression on call, delivering exceptional customer experience
• Engage potential customers in dialogue that opens opportunities with the help of scripts and presence of mind
• Going an 'extra mile' to create happy customers to drive loyalty and increase repeat purchase
• Contacting prospective clients / existing customers to inform them about the product using scripts
• Accurately record details of communication with customers
• Developing and sustaining solid relationships with customers to encourage repeat business
• Answer questions about product features in an engaging manner
• Answer all customer questions honestly and accurately
• Using sales scripts drive sales and respond to customer objections
• Developing in-depth knowledge of products and services offered by us to make suitable recommendations based on customers' needs and preferences.

Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

We are Tummoc

Leading the smart commute revolution of India, Tummoc (India’s first Multi-modal Connectivity Platform), intends to build public transport accessible to every doorstep by making every mode of commute available in your city to travel from A to B.

Commute spelt backwards is "Tummoc" (minus the “e”). That is what we intend to do: Reverse the trend of decreasing public transport usage in urban India! 

Job Responsibilities

Assisting HR Manager in recruitment and all other generalist work. 

Immediate joiners will be given priority
 

We respect time, talent, trust

 Apply, only if you possess the above skills, have a never give up attitude and have a true passion for public transport.

Benefits:

• Competitive pay and exponential multi-directional career growth.
• Working on an app that will have a global impact, helping commuters everywhere.
• Influence over the product that you and your friends use every day.
• Annual leaves plus public holidays (standard leave policy).
• A good deal of team building & recreation activities.
• Plenty of Tummoc goodies & performance bonuses.

Perks

• Employee referral bonus
• Free snacks & beverages in the office
• Weekly, Monthly office parties
• Comp off & OT payment
• No formal dress is required in the office
• Open & free work culture & very colleagues

Work Days: Monday to Friday (5 days) | Work from Office, in Bangalore.

About Streamlyn:
Streamlyn is a regional ad tech leader in increasing engagement and monetization for Publishers through highly engaging ad products. Our suite of ad tech engagement products empowers publishers and advertisers to grow their business and get better ROI. Streamlyn reaches over 100 million consumers monthly across its vast network of premium publishing partners across the globe.

For more details, please visit media.streamlyn.com

Roles & Responsibilities:

• Source potential candidates through online channels (e.g., social platforms and professional networks).
• Identification of the best sourcing methodologies according to the position by utilizing job portals, candidate reference, database, networking, linkedIn, etc.
• Carry out interview and selection procedures, including screening calls, assessments and in-person interviews.
• Ability to hire candidates in batches with-in shorter time frames, consistently throughout the year from Job portals, universities, and other effective fresher networks/channels.
• Bringing ideas to the table and collaborating effectively to identify opportunities, develop concepts, and define success criteria.
• Developing strategic directions for the HR function.
• Formulating tactical plans to achieve the strategies.
• Ability to come up with a successful strategic hiring plan by assessing specific requirements and identify the right platforms to look.
• Design job descriptions and interview questions that reflect each position’s requirements. Maintain candidate database and update daily reports.

• Initiating offer roll out discussion and negotiation.
• Work closely with the team leads to understand hiring requirements.
• Handle onboarding formalities.
• Conduct induction sessions.
• Provide support to the team with various HR activities as required.

Requirements:

• 2- 3 years of experience in recruitment.
• Excellent communication skills.
• Strategic planning expertise.
• Flexibility and adaptability.
• Results-driven and numbers-oriented.
• Logical and analytical thinking.
• Strong multi-tasking and leadership abilities.
• Clear written and verbal communication

About Streamlyn:

Streamlyn is a regional ad tech leader in increasing engagement and monetization for Publishers through highly engaging ad products. Our suite of ad tech engagement products empowers publishers and advertisers to grow their business and get better ROI. Streamlyn reaches over 100 million consumers monthly across its vast network of premium publishing partners across the globe.

For more details, please visit media.streamlyn.com

Roles & Responsibilities

Onboarding & Exit Management

• Maintain candidate database and update daily reports
• Handle onboarding formalities
• Conduct induction sessions
• Provide support to the team with various HR activities as required
• Handle exit formalities and interviews

Rewards And Recognition

• Designing, implementing and managing the Reward & Recognition Program for the entire company ensuring highest level of employee motivation and driving a strong performance culture
• Create awareness through various branding exercises for encouraging the employees to participate in the R&R program

Performance Management

• Define and implement unit level performance management framework across levels.
• Manage the performance appraisal, calibration exercise, arbitration and performance improvement plans for employees.
• Design and drive the high-performer program for employees.

Employee Relation.

• Support in developing comprehensive and sustainable employee engagement programs
• Responsible for maintaining high Employee Engagement score across internal and external surveys
• Responsible for Event management, CSR, Sports, and Cultural events
• Responsible for employee health and wellness initiatives

Requirements:

• 2-4 years of experience as HR generalist.
• Well versed with Excel and PowerPoint.
• Excellent communication and people skills.
• Aptitude in problem-solving.
• Desire to work as a team with a result driven approach.
• Graduate/MBA.
• Additional HR training will be a plus.

Responsibilities in the Role 

• To maintain and organize the founder's schedule.
• Maintain a daily tasks list, manage a diary, and coordinate meetings and appointments internally and externally.
• Plan and arrange all travel arrangements for business purposes. 
• General administrative and office duties, such as screening and directing phone calls, devising and maintaining office filing systems, managing office assets, resources and ordering supplies, maintaining records management database systems, and performing basic bookkeeping work. 
• Ensure that all work is carried out in a safe and efficient manner
• Perform other duties as assigned/needed
• Maintain good public relations

Requirement Specifications 

• Working experience is preferred but fresh graduates will be considered.  
• Good command of English. 
• Good interpersonal skills.  
• Trustworthy and hardworking.  
• Display teamwork and be able to work closely with other colleagues at all times.

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

The Objectives of this role include

• Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
• Partner closely with Sales and Operations Team in their respective region
• Ensure timely submission and follow-up on all call information submitted across businesses
• Arrange Client meetings with the Sales Team
• The goal is to help the company grow by bringing in customers and developing business
• Correspondence to clients like clarifications, queries, and other details about our business
• Convincing customers to close the lead and grow the business
• Follow up with the client, may include site visit as well
• Relationship management
• Drive to engage clients on new products and features
• Understanding customer journey thoroughly
• Coordinating customer requests with internal stakeholders (ops team, survey team)
• Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company and ask questions to understand customer requirements to close sales
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Directly communicating between the Client and SunEdison’s team and performance management
• Manage and coordinate inter-team-members relationships
• Team level Key Performance Indicators
• Bridge the gap between client, sales team and operations team for Solar Panels
• Noting down customer requests exhaustively
• Ultimate focus on delighting the customer
• Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
• Ensuring all teams deliver to customers in their respective TAT

Position Experience

• Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

• Graduation in any discipline.

Desired Technical Skills

• MS Excel tools and Basic CRM Tools
  
  

Desired Soft Skills

• Should have attention to detail
• Communication Skills (Verbal and Written)
• Interpersonal Skills
• Analytical & Problem-Solving Skills
  
  

Language Proficiency

• English- Must Have
• Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have

Hey there

Thank you for your interest in Hey Coach. We are a bunch of talented folks who have been solving a core problem in the education space. We are always on the look out for smart people who are energetic and willing to grow. We call these people 10x employees, because they bring in 10x energy, 10x growth and 10x fun when they join the team. As a startup, we tend to offer high quality work in a lot of domains. I personally feel that this is a ground to learn, experiment and grow. The sky is the limit :)

For this role, prior experience in Business development or Sales will be helpful but is not mandatory.

Responsibilities -

• Reach out to potential leads over phone calls and help them with their queries.
• Enable us to set the right processes for students and coaches.
• Understand the customer mindset and bring in feedback to improve our offerings.
• Take end to end ownership of onboarding a new customer, and experiment and learn in the process.
• Drive our efforts in business development, sales and marketing.

Pratik Kapasi
Founder, Hey Coach

Techno-functional BA

GormalOne is a social impact enterprise focused on farmer centric projects. Our vision is to make farming highly profitable for the smallest farmer, thereby ensuring India's “Nutrition security”. Our mission is driven by use of advanced technology. Our technology will be highly user-friendly, for the majority of farmers, who are digitally naive. We are looking for people, who are keen to use their skills to transform farmers' lives. You will join a highly energised and competent team which works on advanced global technologies such as OCR, facial recognition, AI-led disease prediction amongst others.

We are looking for a Techno-functional BA to bridge the gap between IT and business teams. You will be responsible for engaging with business leaders to gather functional requirements and document processes. A BA is then responsible for conveying the functional requirements to developers, helping them determine the technical requirements for the work.

• Should be quick to understand what business does and how it does and determine how to improve existing business processes.
• Identify the steps or tasks to support the implementation of new features & design the new features to implement. 
• Analyse the impact of implementing new features and implement the new features.
• Generation of technical Design Documents and changing them as per the required changes proposed.
• Validating product bug fixing solutions for production issues are raised on daily basis and handing over to the business team after initial testing.
• We are looking for a Techno-Functional analyst, who should be good in technical skills like SQL, PL/SQL, APIs, Report and XML publishers.
• New business requirement analysis to find the GAP and resolution for smooth business operations.
• Able to translate functional requirements into technical specifications and to gather and document development requirements.
• Work with Business Development Teams and business users to resolve customer support issues and Project work you are doing.
• Involve in QA cycle User acceptance testing.
• Training end-users regarding application functionalities.
• Follow the Scrum process, participate in Scrum ceremonies and follow the incremental delivery model

• 1-2 years of relevant experience in a similar role. 
• Proven experience with business and technical requirements analysis, elicitation, modelling, verification, and methodology development.
• Demonstrated understanding of .Net/Java, Relational Databases, and dev stacks.
• Experience in UI/UX best practices and familiarity with Designing tools like Adobe XD etc.
• Excellent analytical, mathematical, and creative problem-solving Logical and efficient, with keen attention to detail.
• Excellent listening, interpersonal, written, and oral communication The ability to communicate with stakeholders and work closely with them to determine acceptable solutions.
• Experience creating detailed reports and giving presentations and competency in Microsoft applications including Word, Excel, PowerPoint, and Outlook.
• Highly self-motivated and able to effectively prioritize and execute tasks while under pressure. 
• Excellent planning, organizational, and time management skills.
• Willing to travel to customer location.

• A bachelor’s degree in engineering CS/IT or related field.
• Knowledge of integrating with Web Services, XML(Extensible Markup Language), and other API(Application Programming Interface) to transfer the data - from source and target, in addition to the database.
• Knowledge in Dairy domain.

We are looking for a competitive and trustworthy Sales Executive to help us build up our business activities.

Sales Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction. If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email and phone, we’d like to meet you.

ABOUT US

Zolve’s mission is simple: we want to make financial products accessible to everyone. Zolve offers the ambitious a plethora of products to simplify banking in the US, such as:

• A Bank Account you can create from anywhere in the world in under five minutes
• A high-limit Credit Card that helps build a healthy credit score
• Easy, lightning-fast, cross-border money transfers with the best rates in the market

RESPONSIBILITIES

• Responsible for driving customer excellence & bringing the customer perspective to all business decisions
• Work with cross-functional teams (business, product, design, content, marketing etc.) and wear the hat of the customer to constructively challenge the teams and to develop a customer-first mindset and implement customer focused strategies
• Own and drive the overall NPS metric for Zolve
• Consistently scan the market for best practices, best in class journeys, best in class customer delighter elements etc. and own market intelligence from a customer experience perspective
• Understand the competitive landscape and be an expert on our competition and how they are positioned
• Obtain insights into customers’ usage of current products, untapped opportunities and customer personas, through interviews, surveys, and sales data
• Collaborate with product management and marketing communications to develop product positioning and messaging that resonate with our target customer personas.
• Serve as a customer evangelist within the organization

REQUIREMENTS

• 1. Obsessed with improving customer experience 🙂
• 2. Obsessed with improving customer experience 🙂
• 3. Obsessed with improving customer experience 🙂
• 4-6 years of B2C product experience
• Preferably has worked or studied in the US
• A creative and quantitative thinker
• Significant attention to detail
• Demonstrable experience collaborating with cross-functional teams, across geographies, and taking ownership of key metrics
• Excellent presentation, written, and verbal communication skills

Role: HR Intern

Duration: 3 Months

Joining: Immediately

Stipend : 5K/month

Location: Bangalore

Qualification: MBA(HR)

Perks:

1. i) Internship Certificate
2. ii) Pre Placement Offer, based on the performance

Selected Intern's Day-to-day Responsibilities Include

• Sourcing and screening potential applicants from the job portals to fill the company job vacancies
• Organizing interviews with shortlisted candidates
• Posting job advertisements on job boards and social media platforms
• Assisting in planning recruitment and HR activities
• Assisting and actively involving in the planning of company events
• are Available For Full Time (in-office) Internship
• have Relevant Skills And Interests
• can Start The Internship Immediately
• are Available For Duration Of 3 Months
• have Already Graduated
• females Willing To Start/restart Their Career May Also Apply

NumenHealth is looking for highly motivated HR professionals to join our team. We are looking forward to a person who can take charge of Recruitment along with the execution of End to End HR function.

If it looks like a role that interests you, we would like to speak to you.

Responsibilities:

1. Recruitment - Tech and Non-Tech.
2. Entire recruitment process - end to end. Support and suggest improvements to the entire recruitment process.
1. Implement effective sourcing, screening and interviewing techniques and processes.
3. Develop and Support the entire employee lifecycle right from onboarding to exit.
4. Sourcing and screening potential applicants from the job portals to fill the company job vacancies
5. Organizing interviews with shortlisted candidates
6. Posting job advertisements on job boards and social media platforms
7. Assisting in planning recruitment and HR activities
8. Assisting and actively involving in the planning of company events
9. are Available For Full Time (in-office) Internship
10. have Relevant Skills And Interests

• Experience in Startup Culture and Fast-Paced environment.
• We like Passionate People, if you are enthusiastic, passionate, results-oriented, go-getter, and achiever; you are one among us.

1. Prior Experience:

• Minimum 1+ yrs of experience in HR.
• Experience in Product Companies is preferred.

1. About Role

Seniority Level: Junior / Mid-level

Job Functions: HR

Employment Type: Full time

Location: Bangalore - Koramangala / Whitefield (looking for Work Form office Only)

VII. About NumenHealth:-

About Numen (https://numenhealth.com/ ):

Numen Health is a Health-tech company with a goal to reimagine healthcare in India. Through an amalgamation of our healthcare team with the power of AI and the Internet of Things (IoT), we make healthcare easier and accessible through a data-based preemptive approach. Our mission is to facilitate change in the healthcare industry by moving from a reactive approach to a proactive one.

We are a wonderful, young team with experience in scaling up Indian and international businesses from the ground up. We are looking for like-minded and enthusiastic people who are passionate about making a lasting difference and want to help us revolutionize the way healthcare is delivered to a billion Indians!

Our Vision:

To shift the healthcare ecosystem from a Sick-care' approach to a Holistic-healthcare' approach. We aim to do that by enabling doctors and caregivers to move from treating ailments to employing a data-based,

preemptive approach.

About Product:

We offer preventive healthcare programs to individuals to improve their health. These plans are crafted in consultation with their treating doctor and a dedicated care team remotely monitors the progress in real-time. For doctors, Numen is a virtual facility to cater to all of their patient’s needs, remotely.

Why Join?

At Numen, you have the opportunity to make tangible changes to the existing healthcare systems in India making it preventive and affordable. By joining the Numen team, you get to be part of a young, dynamic team that is passionate about making a change and a fast-paced environment with multiple opportunities to learn and grow.

We are going to be just AWESOME. If you believe you are AWESOME then we would like to welcome you to the world of innovators and game-changers. :)

TECHNICAL Project Manager             

GormalOne LLP. Mumbai IN

GormalOne is on a mission to make dairy farming highly profitable, especially for the smallest farmers living in the most neglected geographies. We are a dairy-focused technology solution provider with a vision to resolve the pain points of everyone in the dairy ecosystem. We are building a comprehensive platform for cattle management where farmers to AITs (Artificial Insemination technicians), para vets, veterinarians, consultants, and corporates can collaborate and benefit each other using data. Nitara offers an easy-to-use artificial intelligence-enabled herd management system for farmers/veterinary/paraprofessionals/AITs.

We are looking for a Project manager who will be instrumental in the planning and management of both IT and IT-related projects. As a Technical Project Manager, you are required to have a high level of technical expertise as well as organization, leadership, and communication skills.

Responsibilities

• Responsible for project planning and delivery. Ensure scope for all the projects are delivered to meet the business need as per the agreed schedule, scope, quality, and cost. Lead project planning effort in the creation of project plans, tasks, and schedules
• Conduct high level scoping, impact and risk assessment, schedule, and resource requirements for the successful delivery of the projects to the agreed scope.
• Organize and facilitate regular project scrum to track project tasks and dependency.
• Identify, assess, track and mitigate issues and risks at multiple levels
• Work closely with various teams internally & the user side to ensure delivery of solutions and deployment as per requirement.
• Drive effective teamwork, communication, collaboration, overcome obstacles, resolve conflicts, and commitment across multiple disparate groups with competing priorities.
• Responsible for the overall health of the projects by monitoring schedule, budget, milestones, and benefits attainment, project risk control, and project governance.
• Ensure that realistic project plans are prepared and maintained & all activities are tracked against the plan, providing regular and accurate reports to Management.
• Responsible for change control, gaining agreement for CRs to the projects from the product owner and other relevant stakeholders.
• Provide weekly / regular project updates to the Program Management Office.
• Work towards continual improvement by implementing corrective action plans based on performance analysis, lessons learned, project archives, etc.
• Hiring, training, and developing new employees to meet organizational needs
• Reviewing employee performance evaluations and providing feedback on areas for improvement.

Certifications Required

• Project Management Professional (PMP) or Prince 2 foundation/practitioner.
• Certified Scrum Master (CSM)

Skills and Capabilities

Essentials

• Min 3-5 years of technical project management experience with overall 5-10 years of IT services experience.
• Excellent project management skills to develop a business case and deliver solutions to the user with oversight of technical solution implementation.
• Proven experience in managing projects using agile methodologies such as agile scrum. Good knowledge of tools like Jira, Azure DevOps, MS Projects, Confluence, etc.
• Experience in managing projects in a variety of technologies (e.g. Java, .Net, etc.)
• A high degree of technical competency in software development practices, project management, and the ability to bridge the gap between technology and business needs.
• Strong analytical and quantitative skills in order to gather insights from data to identify underlying issues
• Ability to thrive in a fast-paced, Scrum/Agile development environment with the ability to multi-task and respond flexibly to change
• Deal well with ambiguity and changing deadlines while keeping the focus on delivering results.
• Strong and effective project leader who can prioritize well and communicate effectively.
• Comfortable in getting hands dirty in day-to-day tasks to get things done
• Experienced self-starter with a problem-solving focus, an analytical mindset, and extreme attention to detail.
• Experience in handling different phases of the project's life cycle from requirement gathering until steady-state handover.
• Proficient in written and spoken English in a business setting.

Soft Skills required:

• Strong analytical skills
• Strong written documentation skills
• Strong presentation skills
• Good communication skills and able to communicate at all levels
• Ability to work well in a diverse environment and proven ability to influence others to achieve positive outcomes

Kindly note: Salary shall be commensurate with qualifications and experience

Visit us at - https://gormalone.com/  &  https://www.nitara.co.in/

Designation- Customer Service Representative

Job Location- Kaikondrahalli, Sarjapur Road, Bangalore

Educational & Skill-Set Qualifiers:

Education - Graduation/HSC qualified,

Excellent verbal and written communication skills.

Good Interpersonal skills, and numerical and analytical ability.

Decision-making skills.

Languages -

English & Hindi mandatory, Kannada/Tamil/preferred

6 days a week and the week-off will be on weekdays.

Specific Responsibilities:-

• Handle Inbound and Outbound calling for customer service.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive
•  
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Conduct follow-ups to ensure complete resolution of issues.
• Keep records of customer interactions and process customer accounts.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Remunerations- Fixed CTC (20k to 27k for 0-4 yrs of exp. respectively ) + 30% incentive

About the Startup!

BharatX is a startup trying to change how the 250 million Indian Middle-Class Indians get access to credit. We give Credit via other consumer-facing apps and platforms as-a-Feature to their customers via a simple integration of our APIs in a Plug-and-Play manner. Our offerings enable journeys like Postpaid on Uber/Ola, Pay after Trial on Lenskart/Meesho, Pay in 3 on Flipkart/BoAt, Credit-Line on PhonePe/Gpay in a white-labelled and embedded manner!

Who We Are:

A team of young, ambitious, and bold people love to dedicate their life’s work towards something meaningful for India & the world. We love to have a shit ton of fun and cut the bullshit corporate culture! We are not colleagues, we are a family, in it for the long run! 

Folks who believe in us:

We have been fortunate to have a lot of Global VCs, Founders, Clients, Angels and Industry veterans back us in our journey. We also have a lot of mentors in the Industry Globally who work with us day in, day out on building BharatX. Some of our Investors Include:

A special shout out to some of the clients of BharatX who have also chosen to back us, their vote of confidence in our product and vision is the most valuable to us.

What you will impact:

You will be responsible for driving the way we recruit for technical talent to shape the company journey and growth. You will be responsible for outlining delivery and executing the organisational talent acquisition strategy for a variety of prioritised technical roles. As part of the recruiting team, you will devise strategies to identify and attract the best engineering talent to the organisation. As a key member of the team, this is an exciting opportunity to shape and build a unique approach to attracting Technical Talent for BharatX!  

What you will learn:

Not only will you learn how to build teams from ground up but you will also be responsible for filtering and assembling top-notch talent that will form the foundation of the organisation. You will also be owning and managing the entire process from end-to-end putting you in complete control of recruiting flow.

Key Responsibilities:

• You will use a combination of recruiting techniques to build and engage networks, assess and hire top-of-class engineering talent.
• Define, design, and implement leadership recruiting programs and drive sourcing strategy recommendations for a variety of technical roles.. 
• Be a thought partner with leaders to establish plans, define strategies, and deliver solutions that redefine the way we recruit for Engineering and Technical Talent. 
• Act as an advocate for both client and candidate throughout the hiring process; establishing regular touch points and providing diligent follow through resulting in a best in class candidate and client experience.
• Partner closely with hiring managers throughout the recruitment cycle from identification, assessment through offer.
• Collaborate with engineering recruiting teams to share competitive intelligence, prospective candidate leads and placement of senior technical talent.

What we look for:

• You thrive at building collaborative relationships across a dynamic organisation
• Exceptional interpersonal communication skills and can influence at all levels
• A passion for embracing diversity in your hiring process
• You put candidate experience at the forefront of everything you do

We also encourage you to apply even if you took a break from professional life for whatever reasons. For us, the people and their skills matter more than their resumes.

What you get:

We don’t seek employees, we seek friends. If you are looking for an environment where smart people work around you who help you achieve your goals without any corporate bureaucracy, encourage you to make mistakes and get complete ownership of your work, then this is the place for you! Here are some side perks that come with this job:

• Be a part of our 0 to 1 ride!
• Attractive compensation with the best-in-class ESOP Structure. You take care of doing your best work, and we will take care of making sure you never have to worry about money.
• Insurance for your entire family.
• Choose your own device (and keep it if you stay long enough).
• Unlimited paid time off with no questions asked.
• Encouragement to take time for your mental health and personal life.
• Maternity and Paternity Leave.
• A tight-knit and brutally honest team with no politics or hierarchy :D