Similar jobs
Founded 2015  •  Products & Services  •  100-1000 employees  •  Raised funding
Customer Support
Customer Service
Client Servicing
Account Management
Communication Skills
Management Information System (MIS)
Business Process Outsourcing (BPO)
Client Management
Technical support
Customer Relationship Management (CRM)
Lead Generation
Lead management
Executive support
Remote only
2 - 8 yrs
₹4L - ₹6L / yr
This is a 100% remote role (Forever Work from Hime)

Are you looking for a long-term and full-time remote role where you can work with US-based companies? Read on!

What is Wishup?
Wishup is India's leading remote employee platform helping US-based businesses in building highly efficient remote teams. Wishup was founded in 2015 by IITM & IIMA alumni and is backed by marquee investors like Orios Venture Partners, Inflection Point Ventures, Tracxn capital, and Mato Peric.

We are witnessing phenomenal month-on-month growth and stand at a cusp of a revolution in the remote workforce industry. This is your chance to be a part of the revolution - we are inviting applications to work with our US-based clients.

Job Profile:
- Prior experience in Customer Support would be a great fit for this role
- The role is remote and full-time (not a freelancing assignment)
- The role would require working in the US time zone

What's in it for you?
- International exposure: You’ll get to interact and build relationships with the smartest global founders and CXOs working on cutting-edge ideas
- No hassle of US visa application; since it’s remote working
- Constant upskilling to maintain market relevance: We provide up to 4 weeks of training
during onboarding in all the latest industry tools and practices
- Stable full-time remote job in a company that has been fully remote for over 5 years: work
from home (or anywhere), forever!
- Scope of rapid growth based on bi-annual appraisals
- A healthy work-life balance

Roles & Responsibilities:
As an Online Business Manager, you will work closely with one or more clients on either one or all of the following tasks:
- Ecommerce Assistance (Amazon Seller/Shopify)
- Client Management
- Customer Support
- Project Management
- Advanced Excel and MIS Reporting
- CRM and Lead Management
- Online Research
- Lead Generation
- Executive Assistance (Itinerary Planning, Calendar Management, Inbox Management, etc.)

You're a great fit if you have:
- At least 2 years of full-time employment experience
- A stable career employment track record
- Impeccable written and spoken English
- An aptitude for mathematics and logic
- A solid experience in resolving work-conflict situations

Job Prerequisites:
- High-speed internet connection
- Laptop with an integrated camera and a pair of headphones
- Distraction-free workspace with zero external interference
- Ability to work with US time zones

Work Shift (either of the following may be allocated):
- Mon-Fri, 6:30 p.m. - 3:30 a.m. IST
- Mon-Fri, 9:30 p.m. - 6:30 a.m. IST

 
Read more
Job posted by
Shikha Gupta
Apply for job
Founded 2018  •  Product  •  20-100 employees  •  Profitable
Customer Support
Technical support
Data migration
Customer Service
Customer Success
Customer Retention
Voice of the customer
Know your customer
Customer Relationship Management (CRM)
Data management
Voice Support
Remote, Bengaluru (Bangalore)
1 - 2 yrs
₹3L - ₹4.5L / yr

About the Organization

Real Estate Syndicators leverage SyndicationPro to manage billions in real estate assets and thousands of investors. Growing at 17% MoM,  SyndicationPro is #1 Platform To Automate Real Estate Fund Raising, Investor Relations, & Close More Deals!

 

What makes SyndicationPro unique is that it is cash flow positive while maintaining a healthy growth rate and is backed by seasoned investors and real estate magnates. We are also a FirstPrinciples.io Venture Studio Company, giving us the product engineering, growth, and operational backbone in India to scale our team. 

 

Our story has been covered by Bloomberg Business, Yahoo Finance, and several other renowned news outlets. 

Why this Role

We are scaling our Customer Support & Success organization and you will have the opportunity to see how the systems and processes are built for an SaaS company that is rapidly scaling. Our Customer Support & Success Team is led by expierened SaaS Operators who can provide you the guidance and mentorship to growth quickly. You will also have the oppurtunity for faster than normal promotion cycles. 

 

Roles and Responsibilities
  • Engage with our clients primarily through email, phone, or our ticketing system
  • Understand client needs and tackle problems
  • Think creatively about technical issues and find ways to change showstoppers into positive ways forward
  • Work closely with internal teams and external partners to deep dive on a customer request or Issue to provider resolution within SLA.
  • Manage workflow using our systems to ensure nothing falls to the bottom of the to-do list
  • Keep current on product releases and updates
  • Share the knowledge among your fellow trouble-shooters and create knowledge articles when necessary
  • Support Customers working with Migration teams on Data Migrations to our Platform.
  • Work on migrating sensitive customer data from a third-party investment platform or Excel to SyndicationPro with minimal supervision.
  • Understand the client’s needs and set up the SyndicationPro platform to meet customer expectations.
     
Desired Candidate Profile
  • A passion for solving problems.
  • A way with words that makes technical topics easy to understand
  • A keen eye for getting to the root cause of an issue
  • A love of helping people
  • An ability to manage multiple needs and keep them all on track
  • A strong ethos towards helping the team win
  • Prior experience in SaaS environments
  • Experience with MS Office and data programs
  • Attention to detail
  • Confidentiality
Expectations from the candidate:
  • Experience in writing professional Emails
  • Experience in handling a high volume of customer queries
  • Must have 1-2 years of prior experience in SAAS environments.
  • Must be comfortable working during night shifts.
Read more
Job posted by
Ameet Mehta
Apply for job
Founded 2017  •  Product  •  20-100 employees  •  Raised funding
Tech Support
Python
Communication Skills
Bengaluru (Bangalore)
0 - 3 yrs
₹4L - ₹5L / yr

We are looking for an Integration Engineer to assist our rapidly growing customer base. As part of our integration team, you will be the primary point of contact for all integrations.


You would be responsible for helping our clients integrate with OneFin APIs, configuring our system for clients and providing ongoing help to them to resolve any issues. Eventually you should be able to automate common issues and development of solutions.


You’ll fit right in with us if you have a passion for unraveling complex issues and are comfortable working in a fast-paced environment. If you’re looking to work in an open, collaborative environment side-by-side with our development engineers to help customers and shape future product design, we can’t wait to hear from you!


Responsibilities

  • Understand and explain APIs to clients.
  • Help clients integrate OneFin APIs.
  • Research and identify solutions to issues during integration.
  • Escalate unresolved issues to appropriate internal teams (e.g. software developers).
  • Become a product expert for clients.
  • Configure OneFin system for customized usage by clients.
  • Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds, or best practices, how-to guides etc.
  • Automate solution of common issues using Python.
  • Help live clients resolve issues and coordinate with the development team for issue resolution.

Requirements

  • BS/B.Tech. in Computer Science, Engineering, or equivalent.
  • Strong verbal and written communication skills.
  • Experience in writing code in Python.
  • Understanding of web based systems.
  • Proficient in understanding and writing JSON.
  • Experience in SQL databases.
  • Experience working with REST APIs.
  • Excellent analytical skills, passion for pinning down technical issues, and solving problems.
  • Enjoys a fast-paced startup environment.
Read more
Job posted by
Abhash Anand
Apply for job
Founded  •   •  employees  • 
Business Process Outsourcing (BPO)
Communication Skills
Customer Service
Ahmedabad
1 - 1 yrs
₹1L - ₹2L / yr

Job Description :

• The Primary Task Of A BPO Executive Is To Handle Calls From Customers Or Clients And Provide Them With A Solution To Their Queries • She Must Show The Willingness To Learn New Things Every Time And Then • Giving A Resolution To The Customers Or Clients Should Be The Whole And Sole Responsibility.

Note : Night Shift 
           Time : 6:30PM - 4:30AM
        
            Fluent english is must

 

Read more
Job posted by
Muskan Keshvani
Apply for job
at An edutech company
Agency job
Communication Skills
Phone support
Business Writing
Remote, Bengaluru (Bangalore)
1 - 2 yrs
₹5L - ₹6L / yr
Junior Client Relationship Manager
Role in a nutshell: "to answer client queries related to using of Superset software product that they have purchasedon email channel, and largely phone channel; to understand queries, resolve them by providing ways to achieve use cases using Superset tool"
 
Skill requirements really are:
1. Good spoken English
2. Should not see this as a temporary role/should be serious to work
 
The office is 5 days a week.
In this role, will be expected to respond to customers on Saturdays too.
 
Office culture is very open and friendly, all team members are helpful. Full ownership of work and freedom to experiment.
Growth path: grow into Customer Success Lead role, wherein given responsibility to monitor adoption of accounts and track renewals and overall customer adoption rates.
 
Note: Initially all work will be remote (for the next 2-3 months or longer as the pandemic situation demands); after the pandemic, would be required to be in Bangalore/relocate to Bangalore for in-office work.
 
 
Feel free to reach out to me for any queries.
 
Thanks,
Shashi
 
 
Read more
Job posted by
Shashi Pandey
Apply for job
at An Edutech Company
Agency job
Communication Skills
Customer Support
Customer Service
Bengaluru (Bangalore)
1 - 3 yrs
₹2L - ₹4L / yr

The role requires you to:

  • Answer client queries related to use of Superset software product, on email channel, and largely phone channel
  • To understand queries, resolve them by providing ways to achieve use cases using Superset tool
  • Ensure customer success by providing timely resolution
  • Write documentation and FAQs
Requirements
1. Good spoken English
2. Should not see this as a temporary role/should be serious to work
 
CTC: 4-5.5 LPA.
 
Office: office will be 5 days a week, plus alternate Saturdays working.
 
Office culture is very open and friendly, all team members are helpful. Full ownership of work and freedom to experiment.
Growth path: grow into Customer Success Lead role, wherein given responsibility to monitor adoption of accounts and track renewals and overall customer adoption rates.
Read more
Job posted by
Shashi Pandey
Apply for job
Founded 2014  •  Services  •  20-100 employees  •  Profitable
Customer Support
Communication Skills
Customer Care
Navi Mumbai
1 - 5 yrs
₹1L - ₹1.5L / yr

ReLiva Physiotherapy & Rehab (www.reliva.in) is a leading, fast growing physiotherapy organisation with clinical locations in Mumbai, Pune, Hyderabad, Bangalore and Chennai, Kanpur, Jaipur, Delhi.
We are looking for dynamic & enthusiastic Customer Care Executive for our practice for the following location :-

Nerul, Navi Mumbai

Responsibilities:-
1. Attending day to day enquiries and scheduling them with respective doctors
2. Greeting patients doing follow up calls
3. Coordinating with Doctors, Patients for appointments, payments etc.
4. Maintaining patient records
5. Manage front office operations - Handle and screen telephone calls, routine mail. Provides information by answering questions and requests. receive and direct visitors and clients.

Should have Basic Knowledge of MS Office and MS Excel
Candidate should be from Nerul or able to come to the Nerul Clinic and work there.

Should have good communication skills

Speaks languages like Tamil, Telugu & Kannada.

Job Type: Part-time

Salary: ₹8,000.00 - ₹10,000.00 per month

Read more
Job posted by
Rishabh Shah
Apply for job
at Our client is a hi-tech IT product company.
Agency job
Technical support
Active Directory
Customer Support
Product support
Apache Tomcat
Troubleshooting
Cloud
Mumbai
7 - 14 yrs
₹20L - ₹25L / yr
We are hiring for Permanent Opportunity for for L3 Product Support Engineers

Skills :-
- Operating systems - Windows Server/Windows Client.
- Hands on experience in troubleshooting Windows OS and application related issues.
Infrastructure technologies - AD (Active Directory), DNS, DHCP, IIS
- Good working knowledge of MS Office suite
-Strong foundation of Networking Principles.
- Web servers like Apache/Tomcat

Job Description : As a L3 Product Support, you will need to :
- Should have a minimum of 4+ years of L2 / L3 level Support experience.
- Should be able to interface with the customer's IT teams.
- Should have very good communication skills.
- The candidate should have a good understanding and working knowledge of Active Directory, Databases like Oracle/MSSQL, LDAP, J2EE web servers like Apache/Tomcat, SSL connectivity.
- Flexible and open to traveling as he/she may need to frequently travel to customer locations.
Read more
Job posted by
Abhishek Kumar
Apply for job
Founded 2014  •  Products & Services  •  100-1000 employees  •  Bootstrapped
English Proficiency
Communication Skills
Customer Service
Customer Relationship Management (CRM)
Customer Support
Indore
- yrs
₹2L - ₹5L / yr

Responsibilities

  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Manage calls and respond to customer’s email
  • Provide product and services information to customers
  • Approach expected customers and give a presentation on current projects and services
  • Research required information using available resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary

Qualifications and skills:

  • Proficient in relevant computer applications
  • 2-3 years of experience in a call center environment
  • Knowledge of customer service practices and principles
  • Superior listening, verbal, and written communication skills (Fluency in English, preferred American accent)
  • Ability to handle the stressful situation appropriately
Read more
Job posted by
Lovely Sharma
Apply for job
at Hinduja Global
Agency job
Communication Skills
English Proficiency
Problem solving
Customer Support
Navi Mumbai, Mumbai
- yrs
₹1L - ₹2L / yr

Role : Employee need to attend the calls and help the existing customer with there queries . There are no Targets , No sales . It’s totally a Inbound Process.

 

Salary:

  1. Fresher : 15K IN HAND , CTC-17K
  2. Experienced: Hike 15-25%

 

Facility :

  1. Pick and drop
  2. Rotational Shifts
  3. Rotational offs
  4. Bank Holidays offs
Read more
Job posted by
Janki Bathani
Apply for job
Did not find a job you were looking for?
Search
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.