Digital Marketing Executive Research and build DB Evaluate & Analyze other competitions, competitive products available in market and its price and provide suggestions for improvement Updating reports on CRM Calling/scheduling client meets Updating social pages and posting of blogs on a daily basis Support & address issues faced by existing clients Addressing, tracking and updating issues logged in by existing customers via calls and emails. Creating Awareness about our product Developing and managing advertising campaigns & building brand. Maintain customer database for email marketing Designing of print advertisements, hoardings, banners, brochures, pricelists, Promotion schemes, emailers for customers Organize roadshows and seminars and facilitate annual customer events. MUST Manage and improve online content, considering SEO and Google Analytics Experience in developing and implementing digital marketing strategies Good knowledge of all different digital marketing channels Good knowledge and experience with online marketing tools and best practices Preferred with hands on experience with SEO/SEM, Google Analytics and CRM software Sense of ownership and pride in your performance and its impact on company’s success Critical thinker with efficient problem-solving skills Ensure that brand guidelines are strictly followed and adhered to
1+ years’ of experience in Technical Support role in SaaS/Application support. • Experience/Basic understanding of modern day web/mobile and SAAS applications, components in a web application stack • Inquisitive and analytical with excellent troubleshooting skills • Strong commitment to quality and customer service • Excellent written, verbal and presentation skills Key Duties and Responsibilities: • Support customers through various channels including voice and help desk tickets • Troubleshoot customer reported device issues to validate and determine root cause (hardware, software, database) • Communicate directly with our clients to keep them apprised of each step in the technical support lifecycle: discovery, troubleshooting, fix, validation • Verify and document complex technical support issues and deliver technical solutions in a timely manner • Effectively communicate complex technical matters to both technical and non-technical stakeholders • Make recommendations on process and tool improvements for the team • Interface with infrastructure, database and development teams as needed to satisfy the technical needs of the customer • Document product defects and enhancements requests in both CRM and engineering project management tool • Other duties as assigned • Project manage and execute large-scale troubleshooting efforts that may require cross-functional partnership
JOB RESPONSIBILITIES: Qualify leads and execute conversion of lead to the point of payment, booking confirmation, smooth delivery of experience and feedback collection, follow through. Liaise with Sales, Operations, Creative, Product teams to provide best in class services to every customer of Wandertrails Provide Metrics in terms of process, delivery and updates Follow a metrics driven approach to set up and implement best practices for CA/CX team Channel the feedback from the ground / customers to the Operations, Creative, Sales, CA/CX and Product teams so as to improve the overall user experience and ultimately help take the product to a state where “exceeding customer expectations” is the norm Implement the User Acquisition programs across given channels including hacks (online & offline) and other touchpoints to generate awareness and drive conversions Communicate with the target audiences through online & offline platforms, and maintain a continuous relationship To do everything needed to drive customers onto the platform and help them enjoy the experience of booking through Wandertrails Find, qualify and on-board new vendors on urgency basis, if and when required (in association with Sales & Operations teams)
About the role: This is THE most exciting emerging vertical in our company and has massive potential for scaling across geographies. In this vertical, we are bringing about ubiquitous digital penetration of the experiential layer segment and equipping them with tech solutions for real time inventory, rate update and multi-channel distribution. In addition, we are also building out the world’s first branded network of experiential stays. The individual will be responsible for complete P&L management of select set of exclusive properties that will be assigned to him/her. The aim would be to ensure that the targets are not just achieved, rather outperformed. (S)he must be comfortable with data and numbers. 90% of the decisions are taken based on data. We are looking for a highly energetic Account manager who is capable of completely owning the relationship between the company and our host partners as well as achieving the revenue / occupancy / customer experience targets for each property (through a combination of OTA optimization, reputation management, dynamic pricing, offline liaisons and more) Key responsibilities: • Manage the P&L to deliver to the budget; monitor and manage all key metrics for the accounts • Ideate sales promotions with marketing teams, manage website pricing via benchmarking • Maintain excellent relationship with host partners for the company and manage all communication with the host. • Ensure the revenue, occupancy and customer experience target is hit for each property through OTA optimization, dynamic pricing, offer management, reputation management, offline liaisons etc. • Negotiating re-contracting of each existing property and drive host tech adoption Requirements: • Proven experience as an Account Manager in any E-Commerce / Travel & Hospitality company. • Proficiency in English; knowledge of additional languages is an advantage. • Exemplary sales and negotiation skills while having a customer-first approach. • Ability to present, persuade and communicate effectively – oral and written. • Demonstrable ability to handle crises. • Deep knowledge of OTA extranets, thorough understanding of functioning of channel managers and online travel industry will be given significant weightage
Excellent written skills, oral skills, phone skills · Demonstrated track record at achieving measurable goals in a fast-paced environment · Ability to connect the dots, client personas and research into a compelling pitch · Prior objection handling experience · Ability to quickly grasp client business context based on research/intro calls · Outstanding relationship building skills with a high degree of responsiveness and integrity · Able to learn and understand product solutions and features
We’re looking to hire an Account Coordinator who can provide day-to-day administrative support to our Account Executives and Account Representatives and ensure smooth sales procedures. Candidates applying for the role should be highly organized and must perform multiple tasks for different teams/clients at the same time. Any sort of experience with marketing campaigns and an understanding of what “excellent customer service” means is valued highly. Ideally, the candidate should be able to both administer daily sales activities and brainstorm innovative ideas to improve our client relationships. The Candidate should drive growth to our company by being an essential part of the Account Management team. • Prepare, file and retrieve sales-related documents. • Design and renew sales proposals. • Update internal databases with account information. • Coordinate meetings, calls and demos for the Account Management team. • Conduct research on prospective clients. • Collaborate with internal teams to ensure proper pre and post-sales service. • Communicate customer feedback to Marketing, Sales and Product Development teams. • Create detailed reports of campaign results. • Perform market and competitive research. • Help create promotional materials (e.g. presentations and videos). • Prepare MIS/Report for sales. • Interaction with Clients and Vendors. • Prepare Estimates, Quotes, Invoices using Software.
Jayanagar 7th Block, Bangalore Manager Customer Success Job Description About Us DataWeave is a Data Platform which aggregates publicly available data from disparate sources and makes it available in the right format to enable companies take strategic decisions using trans-firewall Analytics. It's hard to tell what we love more, problems or solutions! Every day, we choose to address some of the hardest data problems that there are. We are in the business of making sense of messy public data on the web. At serious scale! Read more on Become a DataWeaver Roles and Responsibilities: • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction. • Work with the internal delivery team to ensure delivery quality to exceed client's expectations. • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services. • Develop, prepare, and nurture customers for testimonials, references and case studies. • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. • Work to identify and/or develop upsell opportunities. • Ensure billing and collection of the assigned accounts is under control. • Advocate customer needs/issues cross-departmentally. • Manage account escalations. Skills and Requirements: • Proven ability to drive continuous value of solutions/products. • Familiarity working with clients of all sizes. • Impeccable written and verbal communication skills. • Detail oriented and analytical. • Strong team player but still a self-starter. • Thrives in a multi-tasking environment and can adjust priorities quickly. Growth at DataWeave • Fast paced growth opportunities at dynamically evolving start-up. • You have the opportunity to work in many different areas and explore wide variety of tools to figure out what really excites you. • Competitive Salary Packages & ESOP’s.
Selected intern's day-to-day responsibilities include: 1. Perform market research and data analytics to build a database of schools and figure out early adopters among the same 2. Cold-call and emailing these school representatives to fix meetings with them 3. Attend meetings with the founding team and get schools on-board for career counseling Who can apply: Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 14th Jan'19 and 13th Feb'19 3. are available for duration of 2 months 4. have relevant skills and interests ** Women willing to start/restart their career can also apply. An incentive of Rs.10000 will be provided every 200th student enrolled by the candidate.