Sales Ninja

We are seeking a skilled Laravel Developer to join our team. The ideal candidate will be responsible for developing, maintaining, and improving web applications using the Laravel framework. Key duties include writing clean and efficient code, integrating APIs, optimizing database queries, and collaborating with cross-functional teams to deliver robust and scalable solutions.

Who are we?

Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What will you be doing?

- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.

   -  Looking for more technical support person with troubleshooting and product bug fixing experience.

- Coaching the team to improve and striving to give our customers the best experience.

- Planning and implementing customer support strategy whilst leading by example providing first class customer support.

- Brainstorming and implementing process improvements to increase efficiency in customer service operations.

- Measure and enhance customer experience with data-led decisions and tracking KPIs.

- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.

- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.

What are we seeking in you?

- 5+ years of experience in Customer Support for a B2B SaaS platform company.

- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.

- You understand operational processes and how to build teams and reporting structures.

- You have a rapid ability to learn & teach others.

- You have strong written and verbal communications.

- You have excellent attention to detail, alongside the ability & willingness to work quickly.

- Technical support experience, including scripting and basic bug fixes, is a must.

- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.

This is a work from office opportunity, and you will be working out of our office in Chennai.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

· Deliver Excellence - Deliver Delight

· Stay Curious - Stay Driven

· Dream Big - Rise Together

You could also be a Kriyator, if you are

· Fearless in taking on challenges

· Focused on learning, demonstrating new skills and working towards successful outcomes

· Fanatical in taking pride and responsibility in all your work

Why should you join us?

· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.

· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.

· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.

As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

We are looking for a Frontend developer who is proficient with React.js with Html and CSS. The primary focus will be on developing user interface components and implementing them, following well-known React.js workflows such as Redux. The developer would ensure that these components and the overall application are robust and easy to maintain.

Job Description

● Independently think of solutions to complex requirements; possess exceptional logical skills.

● Work on products that are used across platforms (e.g. Android and iOS Mobile Devices,

Tablets, Desktop/Mac)

● Analyse current products in development, including performance, scalability, diagnosis and troubleshooting

● Work with the existing framework and evolve it by building reusable code & libraries

● Search and introduce new software related technologies, processes and tools.

● Collaborate with other team members

● Working on the robustness of the application

Key Skills Required:

● Strong hands-on experience in JavaScript, HTML5, CSS3, CSS3 Animations.

● Good understanding of advanced JS libraries and frameworks such as React.js and Angular.

● Understanding of client-side unidirectional data flow principles and Redux knowledge.

● A good understanding of - React Native - is a big plus.

● UI Performance: should have hands-on experience of optimizing page load, rendering,caching.

● NodeJS, Webpack knowledge is a plus.

● Proficient understanding of cross browser compatibility issues and ways to work around such issues.

● Fluent in responsive design and mobile / tablet UI / UX.

● Web mobile (touch devices: mobiles and tablets) experience is expected.

● Familiarity with JavaScript standards(ES5,ES6) and OOPS concepts.

We are seeking for an accomplished professional with minimum 2 years of experience. The ideal candidate needs to be a self-motivator who is willing to work in a bright, busy, deadline-driven environment. The candidate will be a part of a technical team that is responsible for all aspects of the ongoing software development from the initial specification, through to developing, testing and launching.

Required skills: Excellent knowledge of working with Core PHP & MySql. Expertise in any of the PHP based framework like: CodeIgniter, Lumen, laravel, cakephp, Zend Framework. Good Knowledge and relevant work experience in CSS, HTML5, PHP, MySQL, HTML/XHTML, XML, JavaScript, JQuery and AJAX. Should have Knowledge in developing Rest APIs. Additional knowledge in web technologies like AngularJS, Node.JS and React.JS is a plus.

Required Candidate profile: Excellent verbal and written communication skills. Minimum of 2 years experience in PHP application development. Experience of hospitality/travel Domain would be an advantage.

Role & Responsibilities:

• Owning offline/retail P&L
• Identifying potential locations for expansion following the company’s expansion strategy
• Liaising with various agencies in the space search
• Carrying out a detailed feasibility study on chosen locations
• Negotiation with the malls/agencies and finalization of related documents & pricing.
• Creating & implementing the organization chart for the offline/retail function
• Collaboration with the Marketing team and VM for In-store marketing/promotions and for external ATL/BTL activities
• Generates ideas about future retail activities to ensure a cutting-edge strategy; maintains up-to-date knowledge of the marketplace, competitors, and trends
• Takes a lead role in building a strong sales management culture with the operations team; spends time coaching store managers, identifying skills and opportunities for development; provides advice and guidance on Store manager issues when needed.
• Maintains and constantly develops innovative and cost-effective stock generation; monitors stock weekly to achieve bottom-line sales budget against monthly targets
• Implementation of ERP and other Technology resources for effective Business Decision Making

Expected skill sets:

• Experience of 12 -14 years with established brand(s) in the Lifestyle Retail category.
• Critical experience in Sales and/or Retail Operations is a must
• Should have worked across the key retail formats viz EBO, LFS, and MBO.
• Experienced in managing relationships at a senior level and managing a diverse (in terms of skill base and experience) team of people.
• Must be able to demonstrate the ability to c
• ontribute and successfully deliver against a business strategy.
• Excellent communication skills - verbal, written to include report writing and group presentations
• Commercially sound with a good understanding of profit and loss accounting and the influence of operating factors e.g. volume v price
• Excellent organization skills, able to prioritize
• A collaborative team player concerned with the team's success as well as individual performance

Why join us?

We are a young and dynamic team, so you will get to make a significant impact, learn a lot, and have fun in the process. We are building our team as well, so this is a great opportunity to quickly climb up the ladder and become among the top D2C experts in India.

We are a funded, capital-efficient business, with best-in-class D2C founders as our investors. We are rapidly growing, so you get to be a part of the hyper-growth phase and quickly grow with us.

Job Details:

• Work timings: Mon to Sat, Work from Office role
• Office location: Mumbai
• CTC: As per market standard
• Reporting: To founder

• Experience in building both front-end and back-end of the website
• Knowledge of WordPress Plugins
• Excellent and written and verbal communication skills with proven fluency in English
• Good understanding of Web architecture
• Analysing website performance and troubleshooting errors
• Conducts Wordpress design/development research and performs discovery analyses for new client projects, including content reviews and wireframing.
• Creates Wordpress design/development strategies based on research.
• Stay up-to-date with new web technologies.

What you need to have: