Sales Ninja

Job description:

Job Title : Client Support Executive .

A Client Care Executive serves as the primary point of contact for clients, managing inquiries, resolving concerns, and ensuring a smooth and satisfactory experience with the company’s services. This role is essential in building strong client relationships, maintaining ongoing communication, and supporting overall client satisfaction and retention.

Key Responsibilities

• Customer Support:
• Handle incoming calls, emails, or chats from customers.
• Resolve queries and provide accurate information about products, services, and company policies.
• Escalate unresolved issues to the appropriate departments.
• Problem-Solving:
• Investigate customer complaints and identify solutions.
• Process returns, refunds, or exchanges as per company guidelines.
• Documentation:
• Maintain detailed records of customer interactions, including queries, complaints, and resolutions.
• Update customer accounts and ensure data accuracy.
• Customer Engagement:
• Build rapport and establish trust with customers.
• Provide personalized support to ensure customer satisfaction.
• Provide information about services and actionable along with deadlines.
• Help Client know the progress on the jobs assigned.
• Feedback Collection:
• Gather and document customer feedback for product or service improvements.
• Share insights with management for process enhancement.
• Sales Support (Optional):
• Upsell or cross-sell products and services, if applicable.
• Assist with placing orders and tracking deliveries.
• Client onboarding process
• Payment follow up with the clients.

Required Skills and Qualifications

• Educational Requirements: :Graduation mandatory.

Key Skills:

• Excellent verbal and written communication.
• Active listening and empathy.
• Problem-solving and conflict-resolution skills.
• Multitasking and time management.
• Familiarity with CRM software and MS Office Suite.

Experience:

• Preferred: 1-2 years in a similar customer-facing role.

Language Proficiency:

• Fluency in the local language and English is often required.

Job Types: Full-time, Permanent

Work Location: In person

Job Description:

The candidate should have an Engineering or BSc degree or/and relevant certifications from a reputable institute with 2-16 years of experience. He should be able to work independently and deliver results on schedule. He/She should have good team player skills to collaborate and lead, and share knowledge with others.

The candidate should be interested for a long term stable career to grow with our company and willing to work in 1 PM - 10 PM shift.

.          Should have delivered successful end-to-end development to deployment experience on Web applications and Api’sin last 3-6 years.

.           Must have good experience in Dot net core, MVC, C#, web api, Angular 2+ versions, HTML, CSS, OOPS.

• Experience in MySQL is a must and added advantage to have knowledge of NOSQL database.
• Extensive experience in writing rest full API
• Experience in using version controls such as GIT, Continuous Integration, Continuous Delivery
• Good to have experience in testing and debugging new programs using Firebug, Fiddler, Insomnia, and Postman Developer tools.
• Good in implementing the business rules in different layers like UI, services, and database.
• Should have 2-4 years’ experience in backend development
• Experience in service-based development using technologies such as Web API and RESTful services. 
• Proficient in S/W Development life cycle, Database Designing, and Database creation. 
• Proficient in writing clean, well-structured code with proper abstraction and reusability.

.         Ability to work to tight deadlines, manage priorities, and take responsibility for delivering to time and quality requirements.

.         Excellent Communication Skills

  Company Profile:

i2k2 Networks is a trusted name in the IT cloud hosting services industry. We help enterprises with cloud migration, cost optimization, support, and fully managed services which helps them to move faster and scale with lower IT costs. i2k2 Networks offers a complete range of cutting-edge solution that drives the Internet-powered business modules. We excel in:

  - Managed IT Services

  - Dedicated Web Servers Hosting

  - Cloud Solutions

  - Email Solutions

  - Enterprise Services

  - Round the clock Technical Support

i2k2 Networks Pvt Ltd.

Position - Category Head

Location - Mumbai ( Remote for now)

We are looking for a Category Head to manage a group or category of products for our company. You will be the one responsible for the pricing and overall promotion of a product category to maximize consumer appeal. Relationships with vendors and product range management will also be part of your duties.

- An excellent category Head must have extensive experience in understanding consumer needs and the retail environment. They must have a commercial mindset and full comprehension of marketing and sales principles. Exceptional communication skills are also key for category Head.

- The goal is to increase sales and profitability of business to drive sustainable growth.

Role:

- Creating and developing a long-term plan and strategy for development of the category.

- Develop strong working relationships with buying, marketing and merchandising teams.

- End to end management of product i.e. from supplier to customer.

- P&L owner for the group of categories managed.

- Team Management: manage a team of Category Owners, Catalogue, and Vendor Acquisition resources. Develop and coach team.

- Manage Portfolio of Categories: New brand acquisition and pricing strategy, Managing product portfolio and inventory management. Shape long term portfolio expansion built on macro trends.

- Vendor management: vendor sourcing & management, vendor relationship management.

- Customer management: Managing key customer relationships, developing multiple channels, optimizing omni channel sales- through mix of online and offline sales.

- Marketing: Manages and optimizes marketing spends on the category group. Working closely with digital marketing team to optimize spends across different digital channels.

- Category Analytics: proficient in analytics to identify growth areas and execute

• Lead the tech team on daily project development including legacy system refactor and new feature implementation
• At least 4+ years of people management experience.
• Design, build and maintain our trading systems that deal with trade matching, accounting, financial reporting, liquidity, and risk management.
• Articulate a long-term vision for maintaining and scaling our trading systems.
• Liaise with business, product team members, and senior leadership to turn our product and technical vision into a tangible roadmap.

Minimum Qualifications:

• Experience in leading a team to design and build services that are highly scalable and robust.
• 5+ years of professional experience with at least one of the following languages: Go (preferred).
• Solid knowledge of multithreading, enterprise integration pattern, microservice.
• Fluent English speaker.
• Bachelor's degree in a technical field

Nice to have:

• Full-stack experience: knowledge of Javascript React, IOS and Android app development.
• Knowledge of Ethereum-like blockchains.
• Experience in crypto exchange development.
• Experience in building systems in the finance industry.
• Familiar with DevOps work with AWS or GCP

Conditions:

• Do something meaningful; Be a part of the future of financial technology and the no.1 company in the industry
• Fast-moving, challenging and unique business problems
• International work environment and flat organization
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire