Business Development (Sales)

• Quantity Take-off & Measurement
• BOQ Preparation
• Cost Estimation & Costing
• Rate Analysis
• Contractor Billing & Bill Verification
• Quantity Verification
• Variation / Change Order Management
• Material Quantity Calculation
• Project Cost Control
• Tendering & Vendor Quotation Comparison
• Final Account Preparation
• Budget Preparation & Monitoring
• Site Measurement
• Reading Architectural & Interior Drawings
• Knowledge of Civil & Interior Works
• Contractor & Vendor Coordination
• Strong MS Excel skills
• Knowledge of AutoCAD for drawing and quantity reference
• Good analytical and numerical skills
• Negotiation and commercial skills
• Documentation and reporting
• Good communication and coordination skills

For Interior Projects – Important Skills

Since PencilSketch mainly handles corporate/workplace interior projects, I would particularly look for candidates with experience in:

Interior BOQ + Quantity Take-off + Civil Works + Flooring + False Ceiling + Partition + Joinery + Furniture + Painting + Electrical/MEP coordination + Vendor Billing + Rate Analysis + Cost Control.

Job description

We are looking for a highly motivated and experienced Business Development Manager to join our team. The ideal candidate will play a key role in identifying new business opportunities, developing strong client relationships, and driving the growth and expansion of our company.

Responsibilities:

• Conduct in-depth market research to identify potential clients and industries for business expansion.
• Develop and implement strategic sales and marketing plans to achieve and exceed company revenue targets.
• Lead generation for Domestic & International sales.
• Proactively prospect and qualify leads through cold calling, email outreach, and industry networking events.
• Lead the preparation of proposals, presentations, and tailored sales pitches for prospective clients.
• Establish and maintain strong client relationships to ensure satisfaction and foster repeat business.
• Track and analyze sales activities, pipeline, and performance metrics using CRM software.
• Stay up-to-date with industry trends, market dynamics, and competitive landscape to refine sales strategies.
• Hands on experience with Staff Augmentation.
• Familiarity with closure processes is a plus.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 4+ years of proven experience in business development, sales, or a related role.
• Strong ability to communicate and effectively present value propositions to potential clients.
• Excellent interpersonal skills with a talent for building rapport and long-term client relationships.
• Superior organizational and time management skills with a focus on detail.
• Results-oriented mindset with a drive to meet and exceed sales goals.
• Proficiency in MS Office and CRM software for managing client interactions and tracking sales metrics.
• Sound knowledge of IT terminologies
• Analyse client requirements and provide appropriate bidding solutions.

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

We are seeking talented and motivated Full Stack Web Developer to join our team. The ideal candidate should have hands-on experience in front-end, back-end, databases, and cloud deployment. You will be responsible for designing, developing, and maintaining scalable web applications, working closely with cross-functional teams in a fast-paced environment.

Responsibilities

• Design and develop responsive front-end applications using modern frameworks (React.js / Angular / Vue.js).
• Build and maintain RESTful APIs / GraphQL services using Node.js, Express, Django, or similar.
• Develop robust back-end systems with focus on performance, scalability, and security.
• Work with databases (MySQL, PostgreSQL, MongoDB, etc.).
• Deploy and manage applications on cloud platforms (AWS / Azure / GCP).
• Collaborate with designers, product managers, and DevOps engineers in an Agile environment.
• Write clean, reusable, and testable code following best practices.
• Debug, troubleshoot, and optimize application performance.

Required Skills

• Front-end: React.js / Angular / Vue.js, HTML5, CSS3, JavaScript (ES6+).
• Back-end: Node.js / Express.js / Django / Spring Boot.
• Databases: MySQL, PostgreSQL, MongoDB.
• Version Control: Git, GitHub, GitLab.
• Cloud Deployment: AWS / Azure / GCP.
• CI/CD basics and DevOps awareness.

Preferred Skills (Good to Have)

• TypeScript for scalable front-end development.
• Experience with Docker / Kubernetes.
• Familiarity with microservices architecture.
• Test automation (Jest, Mocha, Cypress).
• Exposure to Agile/Scrum methodologies.

Eligibility

• B.E / B.Tech / M.E / M.Tech / MCA / M.Sc (IT/CS).
• 2–5 years of experience as a Full Stack Developer.
• Strong problem-solving and analytical skills.

.

Qualification: BE/Dip in Civil Engineer

Experience: 1 to 5+Years

1.   Preparing and implementing project plans.

2.   Structural analysis & Design, Engineering drawings.

3.   Ability to work on deadlines and within budgets

4.   Preparing monthly and daily reports detailing progress on engineering procurement.

5.   Quality Assurance and Quality control.

6.   Problem-solving skills

7.   Excellent verbal and written communication skills

8.   Negotiating, supervisory and leadership skills

9.   Complete knowledge of relevant legislation.

10. liaising with Architect, electrician, plumber, and painter and subcontractors

11. Analyze the results of tests on building materials, such as concrete, wood, asphalt, or steel, for use in particular projects

12. Highly flexible with the ability to work independently or within a team environment

13. Preparing a Reconciliation statement based on Quality of materials received, Quality of materials use and calculate the materials wastage.

14. Excellent knowledge of design and visualizations software such as AutoCAD, Civil 3D or similar.

15. Proficiency in site layout, grading, utility design, erosion control, pipelines, water and sewage systems and waste disposal units

16. Over seeing periodical repairs/ renovations, maintenance works in the existing branches and group companies.

17.  Experience in store purchase of Raw materials.

18. Worked with subordinates of Plastering, Brick work, Shuttering, Execution, Blog building,

Concreting, Leveling, waterproofing, Labour control and Interior work

19. Willingness to travel and work in different locations when required.

What you need to have:

Working as a “Backend Developer” at Bonzai gives you the opportunity to work on maintaining and improving the platform.

• Work on the entire product lifecycle starting from design to deployment and monitoring.
• Explore new technologies such as Kotlin, patterns such as Domain-Driven Design and other cool stuff such as Gitlab CI/CD pipelines, Docker, ECS, Golang, Python, Terraform, distributed tracing and even Haskell.
• Ensure top-notch performance in terms of product and feature experience.

• 2 - 3 yrs of experience in Java, Spring Boot, Hibernate, Rest API, and MySQL.
• Good to have experience/knowledge of other programming languages such as Kotlin or Python, other DBs such as Redshift, platforms such as AWS and architectural patterns such as https://martinfowler.com/bliki/DomainDrivenDesign.html">Domain-Driven Design (DDD) and https://en.wikipedia.org/wiki/Hexagonal_architecture_(software)">Hexagonal architecture.
• Good understanding of Object-oriented concepts, Functional programming and Design Patterns.
• Exceptional communication skills and ability to articulate complex ideas in written, spoken and visual language
• Bachelor in engineering preferably from a leading institute across the globe.