Client Servicing Jobs in Pune

We are hiring for multiple locations pan IndiaDomain: Software Sales   This opportunity is only for Final year college students only the role requires traveling in your city Immediate joining only converted to full-time basis performance evaluation   Classengage is a SaaS Edtech startup that enables educators, coaching institutes, entrepreneurs to launch their successful online academy with their own white-labeled mobile app and websites.   Our mission at Classengage is to empower our creators to compete with players like BYJU and Unacademy.   Responsibilities:   Meet with coaching centers on a daily basis, generate demand, and conduct demos. Work on the educator's database of your city or neighboring cities to understand needs. Call and provide online demos for online leads generated via campaigns. Build a brand presence of Classengage among educators, staff, education domain workers in your city. Actively reach out and seek guidance from the team managers to achieve results in your domain. Closing sales and coordinating with respective teams to enable successful closures and onboarding. Maintain a healthy relationship with clients in your city. Achieve minimum targets for a PPO.   Requirements:   Good communication skills Go-getter, Persistence, and Persuasion skills Vehicle for commute Industry E-learning Employment Type Full-time

Job DescriptionInside/Virtual Sales SpecialistPosition – Virtual Account ManagerWe are looking for a stellar Account Executive to join our team in Pune who would befocused on the South East Asian market.Responsibilities:Prospect within named enterprises in South East Asia to generate pipelineConsistently achieve license and recurring service revenue targetsBuild a trusted advisor relationship with your prospects and customersUse Simplifai’s prospecting and sales processes effectivelyEnsure two-way flow of relevant and timely informationAnticipate challenges before the prospect doesCollaborate effectively with partnership, sales development, solutions consulting teamsThe Candidate:3-7 years of quantifiable, install base and new logo acquisition sales in B2B software with a strongtrack record of success; experience with the full lifecycle of virtual sales from qualification, discoveryto closingStrong willingness and ability to uncover opportunities by communicating a highly differentiatedvalue proposition to open doors at new accounts or expand deals at existing accounts; excellentverbal and written communication skills with strong phone/video conference presenceExperience selling software platforms that belong to a nascent category in the Hype CycleExperience in account planning and opportunity management, and running a sales cycleExperience framing value and ROI to business stakeholdersAbility to maintain an accurate CRMStrong executive presence + interpersonal, written and presentation skillsAble to work independently and remotely from other members of your teamOutbound experience - Cold calls/emails/events etc. within prospect organizations.Ability to identify prospect trigger/ pain with the right questionsAbility to learn to speak your prospect’s business languageCross-cultural – you like working with many types of people across multiple geographies andlanguagesAbility to learn what would make your prospect successfulThe ability to teach your prospects using insights they didn’t know beforeThe ability to independently run a product demoThe discipline to meet your sales productivity requirementsExperience using prospecting tools - ZoomInfo, Lusha, Outreach, LinkedInWhat you will get to do:The opportunity to script your success and growth path in a fast-growth Series A startupBe one of the early Sales employees in the SEA region for Simplifai, with the added responsibility ofsetting the strategy and leading the execution for Simplifai’s expansion in the SEAWork with Sales and Product Marketing to develop new and leverage existing contentWork with some of the best talent from Norway and IndiaA deep knowledge of selling a SaaS B2B product in a category-defining companyExposure to C-suite professionals from some of the top SaaS companies in the industryThe ability to prospect, demo, and close in a high paced environmentFull-stack learning of Sales toolsAchieve success that is directly proportional to the responsibilities you hold.

About the Company:Torre Capital (https://www.torre.capital/) is a VC funded Singapore based Financial Technology company and a Registered Fund Manager in Singapore. We are creating a fully digital Wealth-Tech to connect family offices and HNI investors with global opportunities, including alternative assets like Private Equity, Venture Capital, Real Estate Funds, and Hedge Funds. We also offer our investors the ability to invest in high-quality global growth startups, private debt opportunities, and other liquid opportunities (Equity baskets, structured products, etc.). Our team comprises of ex-Mckinsey consultants, Asset management veterans, and Digital experts. We are backed by prestigious VC firms and a network of angels and industry leaders.Role: Digital Sales Manager with experience in Financial Services Sales in that particular city. Role reports to Sr. Wealth Manager / Sr. Digital Wealth Manager.    Experience: Candidates  with experience Fintech Space / B2B sales-digital sales in large Tech Startups and with existing network of HNIs  Location: Mumbai / Ahmedabad/ Bangalore/ Kolkata / Chennai/ Hyderabad / Pune / Jaipur / Surat / Rajkot/ Gurgaon / Noida / Chandigarh / Kochi (Cochin) / Vizag Role Description: You work with the City’s biggest family offices and HNIs to onboard and activate them as our investors. Leading our outreach initiative, developing relations with new partners and building firm commitments for collaboration Negotiating attractive partnership deals and ensuring mutually beneficial partnership terms that are in line with business objectives and strategy. Maintaining and deepening relationships with existing partners. Conceptualizing and leading initiatives that give way to potential new revenue channels. Developing metrics to measure ROI from the synergies forged. Liaising with cross functional teams to create successful outcomes for both the business and its partners.   Qualifications: You have a Masters in Business Administration or related discipline from a top tier college or university You have at least 2- 5 years experience within a strategic engagements, partnerships & alliances, B2B account management or similar roles. You are aware of & are intersted  in the FinTech ecosystem. You possess excellent interpersonal as well as written and verbal communication skills. You have a proven track record of meeting/exceeding your targets in your previous roles. You have a strong experience within consultative sales and possess the ability to prospect and manage senior level relationships.   What We Offer:To start with, what we give is a market sustenance compensation and no benefits. If you continue post the first 6 months, we offer a market comp AND performance linked bonus. We firmly believe in the partnership model and any success will be equitably shared. What is on the plate is an entrepreneurial opportunity to build a fintech from scratch, an independent environment where everyone is a co-owner, and a strong team of equally talented individuals. Folks looking for a large paycheck on Day 1 kindly excuse.

About us: GigIndia is on a mission to provide meaningful employment opportunities to 100m+ job seekers in India through gigs (part-time jobs). GigIndia empowers enterprises to scale rapidly with on-demand certified 1,000,000+ gig workforce of job seekers across 200+ cities in India. GigIndia’s AI/ML technology platform automates the process of recruiting, training and managing the workforce. We are the go-to platform for enterprises having completed 35million+ gigs with us in 3.5 year since inception.  We were YourStory’s TECH30 2019 startups. GigIndia has raised over ₹9 Crores from leading VCs and marquee angels like S Ramadorai (Ex-CEO, TCS) & Kiran Deshpande (Ex-CEO, Tech Mahindra. What we’d like to see: A Key Account Manager to join our team to grow sales by enabling customer success and identifying upsell opportunities for our key accounts. The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success.This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customer may face.                                                                                                            You will: Conduct a thorough detailed secondary research to understand client competition from all possible parameters essential to developing a communication media plan Work cross-functionally within the company to communicate with all stakeholders to ensure customer’s success Create and maintain relationships with customers to better understand and achieve their needs Drive Key Account Strategies, conduct opportunity assessment for new and existing accounts and define overall account strategy Develop high level relationships with clients and action driven Key Account Plans Maintain consistent, timely and high quality management reporting which meets the requirement of the business Review performance metrics and own data reporting to clients, incorporating feedback from them periodically You must have: 4-8 years of prior Key Account management experience Managed/Worked with a team of 3+ team members Strong decision-making and prioritization ability Attention to detail, and comfortable learning new technologies and systems Ability to turn insights into actionable growth initiatives High sense of ownership and relentlessness to deliver set targets Problem-solving attitude and ability to bring in new ideas and drive product agenda from scratch Excellent communication and client management skills   It would be nice if you have: Proven knowledge and execution of successful development strategies Focused and goal-oriented Exposure to startup environment Dedicated and committed attitude towards achieving goals Desire to outperform in professional areas   You would love to be a GigIndian because you get: Freedom to implement your own ideas and coming up with new strategies Excellent perks and benefits A pretty unique & competitive culture and a damn cool set of colleagues Immense scope of rapid growth based on an objectified performance management system and bi-annual appraisals

Company Description : Livewire Events and Promos, is widely recognized as a complete events & btl solutions factory. It’s a team of young, creative and dynamic professionals that strive to create a better experience for clients everyday. With a vast experience in the field of Events, Entertainment and Activations, Livewire Events & Promos has emerged as a prominent Event management company over the years. Recently to be ranked amongst India’s Top 50 experiential companies by BW Applause magazine in 2016.  Our Clientele includes corporates from IT / ITES , Media , Telecom & Manufacturing industries. With over 16+ Years of experience across segments , we are known for Our versatility and Delivery .We are always on the look out for like minded people with a passion for excellence.    Website: www.livewireexperience.com     Job Position: Executive – Business Development Location: Pune Job Profile: Lead Generation through cold calls Telecalling to identify the right contact in companies Data Mapping as per target markets for new business development Open Doors with Potential clients through constant follow up Entry level & Introductory Meetings with potential clients Constantly build Data base of clients & Corporates as per the companies requirements Daily Report preparation Chase a revenue target as decided by the organization

We are looking for a hardcore salesperson.Conduct market research to identify selling possibilities and evaluate customer needsActively seek out new sales opportunities through cold calling, networking and social mediaSet up meetings with potential clients and listen to their wishes and concernsPrepare and deliver appropriate presentations on products and servicesCreate frequent reviews and reports with sales and financial dataEnsure the availability of stock for sales and demonstrationsParticipate on behalf of the company in exhibitions or conferencesNegotiate/close deals and handle complaints or objectionsCollaborate with team members to achieve better resultsGather feedback from customers or prospects and share with internal teamsResearch and recommend prospects for new business opportunitiesResearch and analyze sales optionsBuild and maintain relationships with clients and prospectsStay current with trends and competitors to identify improvements or recommend new productsCollect and analyze information and prepare data and sales reportsBuild and maintain professional networksMeet with potential clients to determine their needsShould be able to penetrate B2B & B2C Market

Job Description We are looking for a passionate Client Success Partner/Account Manager who will partner with, and ensure the long-term success of our customers. You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders.  You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. This is an account management + sales position requiring a strong understanding of the ‘cloud phenomenon’, enterprise solutions, and professional services. The role will provide you with the opportunity to work and grow in a dynamic organization and evolve as part of a young, creative and enthusiastic team.  Major roles and responsibilities include: Managing a set of predefined customers on-field & grow business in these accounts across all Searce services. Identify and grow opportunities within existing accounts and collaborate with the Central Account Management Team for upselling and cross-selling of Searce products and services.  Operate as the lead point of contact for any and all matters specific to your customers  Acting as the key interface between the customer and all relevant divisions. Develop a trusted advisor relationship with key customer stakeholders and executive sponsors Ensure the timely and successful delivery of our solutions according to customer needs and objectives Communicate clearly the progress of monthly/quarterly/yearly initiatives like Strategic Business Reviews, Planned Events and Enterprise Engagements to internal and external stakeholders Forecast and track key account metrics  Responsible for consistent customer engagement and high customer satisfaction Assist with high severity requests or issue escalations as needed Keeping a close track of clients’ business strategies/feedback, market trend, competitive landscape and operating methods for constants business improvement. Expertise in dealing with a variety of sales situations & acquire clients on “value-based selling”. Fit Assessment A Searce team member is a highly motivated individual with a phenomenal amount of passion and energy for whatever he/she engages in; Who respects honesty, integrity, initiative and creative approach to problem-solving; An inspiration to colleagues, he/she is a tenacious, and highly driven professional with a proven record of success and with a strong empathy for people - clients, partners, colleagues or vendors. Are you: A successful rainmaker having engagement expertise with technology executives? Likely to forget to eat, drink or pee in your passion for business development? Willing to learn, re-learn, research, break, fix, build, re-build and deliver awesome presentations to solve real business/consumer needs? Able to conceptualize the right solutions for complex and diverse business needs? An agile critical thinker, trying to improve things you witness around you? An open-source enthusiast also familiar with cloud products and solutions? Able to work independently? Key Success Factors An aptitude for details - Strong attention to detail and ability to aim at perfection Ability to follow-up with multiple stakeholders and get things done Excellent interpersonal communication skills and an ability to develop and maintain professional relationships Ability to make decisions and defend them clearly Self-motivation, independence and process-driven thinking Be highly motivated, energetic, disciplined, and results-oriented Strong ethics and transparency in dealings with clients, vendors, colleagues and partners Confident negotiator and ability to ‘close the deal Hands-on problem-solving aptitude, with the ability to generate ideas and solutions A positive and determined approach to researching and analyzing new business opportunities Education & Experience Relevant Bachelor’s degree; preference for computer science or related degrees (Preferably with an MBA in Sales & Marketing) 3-5 years of experience in enterprise sales for technology services or products Excellent communication and presentation skills Ability to interact, converse and ideate with CTOs, CEOs, VPs and IT Directors

Responsibilities 1 +  years of software & IT services sales development/lead generation experience required Willing to work in Night Shift(US shift) Identify, qualify and cultivate new sales leads through subscribed databases, publicly available sources such as LinkedIn, events, referrals, and follow-up calls Schedule and conduct qualification calls for prospects in a clear and compelling way with a high level of passion for our solutions Achieve monthly sales targets such as a number of demos scheduled, qualified opportunities, weekly activities, and appointment setting. Acquire research and further contact information where needed Manage leads and develop strong relationships Communicate regularly with colleagues, management, and potential prospects Prospect potential clients through networking and finding the best way to connect with them Reconnect and build relationships with cold leads and continuously build the pipeline Requirements Candidate must be primarily self-driven, with the ambition to effect industry-wide impact through the implementation of LiveHealth Candidate must be aligned with the LiveHealth’s vision and work culture 1+ year(s) of sales development experience. B2B experience in selling over the phone and through strategic emailing. Strong research skills Proficiency with MIS platform (especially any CRM) IT service/ Solutions Selling experience

looking for Business Development Manager and Business Development Executive. The right candidate who will have a B2B marketing background along with an experience of developing and executing new business for the organization. The Business development manager will work directly with the sales team, Marketing Team and other groups across the company to develop and rollout Business development and new BD initiatives. We work in a 24x5 work environment (Saturday & Sunday off). The ability to develop and test new concepts to achieve our evolving goals is required, and the position requires a go-getter attitude with a strong background in program management and communication. Education Post Graduates & Graduates from all streams can apply Eligibility Criteria • Impeccable Verbal and Written Communication skills in English• Good experience in handling End to End sales • Key Account Management/ Retention • Lead Generation, Pipeline Building, and Client Relationship Management, Setting up ODC Service, Account Management, and Client Servicing• Relevant work experience • International Sales/New Business development/marketing Aptitude• Basic IT know-how i.e. understanding application of Information Technology • Prior inside sales/marketing experience will be an added advantage • Flexible to work in a 24X5 environment • Structured thought Process • Self-driven

Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team. Skills: Very good communication skills Experience of managing customer support team of atleast 10 members for international customers. Good Customer facing skills Good experience of managing teams Good technology background required for understanding complex technology issues. Responsibilities: Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools. Keep your team motivated. Keep tab on all issues which are reported by various sources Keep in touch with Product team for new releases and training teams according to their responsibility Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality Report to management about customer success reports Invent/discover new channels and method to improve customer success Manage  budgets of Customer support team requirements Take care of hiring and retaining customer support teams Do upkeep of tools used for Customer success such as fresh desk, chat etc.   Information Security Responsibilities:You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books,  recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess.  You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources.  SHIFT : US Shift

Job briefWe are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.Responsibilities• Develop a growth strategy focused both on financial gain and customer satisfaction• Conduct research to identify new markets and customer needs• Arrange business meetings with prospective clients• Promote the company’s products/services addressing or predicting clients’ objectives• Prepare sales contracts ensuring adherence to law-established rules and guidelines• Keep records of sales, revenue, invoices etc.• Business Tie-ups• Build long-term relationships with new & existing clients

Duties for Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.Job Role:Develop and manage client portfolios.Sustain business growth and profitability by maximizing value.Analyse customer data to improve customer experience.Hold product demonstrations for customers.Improve onboarding processes.Mediate between clients and the organization.Handle and resolve customer requests and complaints.Minimize customer churn.Aid in product design and product development.Operate as the lead point of contact for all matters specific to our customersSupport and coordinate with the tech team to ensure seamless delivery to clientsWhat you’ll do:Own the product knowledge baseMap customer journey and identify improvements at every stageMaintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer successDevelop a trusted advisor relationship with key customer stakeholdersBe the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product teamManage the Customer Success strategy for tracking and reporting on client health and reducing Customer ChurnCreate and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholdersRaise open issues with cross-functional teams and take ownership of resolving the issues in a timely mannerConstantly work towards providing innovative strategies for delivering customer delightEngage with clients to understand the nuances of their work processes and the resulting needs and pain points.Tools and Skills RequiredMust Have:Highly organized and able to multi-task.Communication skillsSelf-driven and proactive nature.Excellent communication and interpersonal skills.Experience in SAAS based product, CRM or ERP.Knowledge of customer success processes.Experience in document creation.Patient and active listener.Passion for service.Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)Good to Have:You should be passionate about engaging customers and expanding their use cases through our productYou have strong problem-solving skills and are great at finding creative solutions and workarounds when neededYou have good data analysis and data-driven decision-making skillsStrong project management skillsExperience:3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, Key Account Management)Strong Technical Background. What's attractive about us?   We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn't mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you'd like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about. Health Memberships Sports Subscriptions Entertainment Subscriptions Key Conferences and Event Passes Learning Stipend Team Lunches and Parties Travel Reimbursements ESOPs   That's what we think would bloom up your personal life, as a gesture for helping us with your talents.   Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!

Requirements: Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation.  Prior work experience in tax software solution or tax advisory companies preferred. Ability to effectively service large portfolio of customers Excellence in Interpersonal Skills with strong command on spoken and written communication skills Ability to thrive in a multi-tasking environment Roles and Responsibilities: Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc.   Logging and keeping records of customer/employee queries Analysing call logs so you can spot common trends and underlying problems, to guide support team Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates. Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response. Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements. Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention. Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables. Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio.