Client Servicing Jobs in Pune

Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team. Skills: Very good communication skills Experience of managing customer support team of atleast 10 members for international customers. Good Customer facing skills Good experience of managing teams Good technology background required for understanding complex technology issues. Responsibilities: Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools. Keep your team motivated. Keep tab on all issues which are reported by various sources Keep in touch with Product team for new releases and training teams according to their responsibility Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality Report to management about customer success reports Invent/discover new channels and method to improve customer success Manage  budgets of Customer support team requirements Take care of hiring and retaining customer support teams Do upkeep of tools used for Customer success such as fresh desk, chat etc.   Information Security Responsibilities:You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books,  recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess.  You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources.  SHIFT : US Shift

Job briefWe are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.Responsibilities• Develop a growth strategy focused both on financial gain and customer satisfaction• Conduct research to identify new markets and customer needs• Arrange business meetings with prospective clients• Promote the company’s products/services addressing or predicting clients’ objectives• Prepare sales contracts ensuring adherence to law-established rules and guidelines• Keep records of sales, revenue, invoices etc.• Business Tie-ups• Build long-term relationships with new & existing clients

Duties for Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.Job Role:Develop and manage client portfolios.Sustain business growth and profitability by maximizing value.Analyse customer data to improve customer experience.Hold product demonstrations for customers.Improve onboarding processes.Mediate between clients and the organization.Handle and resolve customer requests and complaints.Minimize customer churn.Aid in product design and product development.Operate as the lead point of contact for all matters specific to our customersSupport and coordinate with the tech team to ensure seamless delivery to clientsWhat you’ll do:Own the product knowledge baseMap customer journey and identify improvements at every stageMaintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer successDevelop a trusted advisor relationship with key customer stakeholdersBe the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product teamManage the Customer Success strategy for tracking and reporting on client health and reducing Customer ChurnCreate and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholdersRaise open issues with cross-functional teams and take ownership of resolving the issues in a timely mannerConstantly work towards providing innovative strategies for delivering customer delightEngage with clients to understand the nuances of their work processes and the resulting needs and pain points.Tools and Skills RequiredMust Have:Highly organized and able to multi-task.Communication skillsSelf-driven and proactive nature.Excellent communication and interpersonal skills.Experience in SAAS based product, CRM or ERP.Knowledge of customer success processes.Experience in document creation.Patient and active listener.Passion for service.Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)Good to Have:You should be passionate about engaging customers and expanding their use cases through our productYou have strong problem-solving skills and are great at finding creative solutions and workarounds when neededYou have good data analysis and data-driven decision-making skillsStrong project management skillsExperience:3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, Key Account Management)Strong Technical Background. What's attractive about us?   We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn't mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you'd like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about. Health Memberships Sports Subscriptions Entertainment Subscriptions Key Conferences and Event Passes Learning Stipend Team Lunches and Parties Travel Reimbursements ESOPs   That's what we think would bloom up your personal life, as a gesture for helping us with your talents.   Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!

Requirements: Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation.  Prior work experience in tax software solution or tax advisory companies preferred. Ability to effectively service large portfolio of customers Excellence in Interpersonal Skills with strong command on spoken and written communication skills Ability to thrive in a multi-tasking environment Roles and Responsibilities: Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc.   Logging and keeping records of customer/employee queries Analysing call logs so you can spot common trends and underlying problems, to guide support team Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates. Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response. Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements. Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention. Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables. Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio.

Counterfeiting is one of the biggest challenges any brand faces in today's world. Consumers also feel cheated and a lot of health hazard happens because of the counterfeited products.Why does this happen?Simple: Companies use traditional physical ways like holograms to secure their products. These solutions are obsolete and easy to copy.How we are solving it?At NeuroTags, we have built an AI-enabled solution, which not only eliminates counterfeiting but connects brands with their end consumers. Numerous Companies like Syska LED, Baba Elaichi Group, Platinum Vape have been using NeuroTags for this.Expectations:We’re looking for an entrepreneurial candidate who wants to manage & grow NeuroTags' Enterprise/Named clients, thus driving adoption and outcomes leading to renewals, expansion, and advocacy. You’d be playing a key role to grow the NeuroTags business.RoleThis role is as close as it gets to building your own business. You’ll be working directly with the founders, strategizing with them & playing a massive role in the future of the business. The role is a pure hustler role and requires a candidate who is extremely motivated, dedicated, and passionate about entrepreneurship. It's a high growth opportunity to be part of a fast-growing startup!Your goals would be: Understanding customer context, alternatives and expected outcomes from NeuroTags. Prior experience in a B2B SaaS organization is desired, but not mandatory. Suggest the right solution to solve user problems. Prepare a strategic timeline with the right stakeholders and ensure value gets delivered Close the sale Establish long term relationships while ensuring customers get maximum value by coordinating activities with cross teams like Customer Success, Product. Support and so on. General SkillsAs it's evident, to achieve the above goals, you will need Maturity to understand customer context Ability to quickly determine the right solution and ability to articulate it very clear to the customer Strategic thinking to define the next steps specific to each customer type Proactiveness to remove bottlenecks and ensure things are moving forward at the fastest possible Should you apply?At NeuroTags, we believe that our team is the #1 reason for our success. The happiest members of our team are those who: Are ambitious and want to accelerate their career growth. They hate the typical linear way of growing in their career (e.g. Junior X > X > Senior X > Manager X > Director X). Want to be the best in their chosen work area. And want to learn about two more areas over time. Put learning ahead of things like salary, job titles, etc. Sounds like you? Apply to explore this further!

• Identify prospect clients and build a sales pipeline via outbound calling, email communications, and other direct marketing methods.• Qualify, allocate sales leads and initiate face-to-face appointments• Find unique ways to attract the attention of each level executives of retail, FMCG, transportation, courier, manufacturing and e-commerce companies across from local to global.• Sync up with team post meeting to determine meeting output and follow up appropriately to close the loop

GigIndia is a VC-backed high-growth startup that helps large businesses like Swiggy, Amazon, Uber, Paytm to scale faster by leveraging the Gig Economy.Founded in 2017, GigIndia serves 35+ large customers including the likes of Alibaba, Swiggy, Amazon, Xiaomi, Paytm, PhonePe, Uber, NoBroker, etc.Responsibilities;- Improve operational systems, processes and best practices that guarantee       organizational well-being- Contribute towards the achievement of company’s strategic and operational   objectives- Cater to clients’ or personnel’s concerns- Leading a team and completing Operations targets- Completing client Requirements and managing the implementation, tracking and    measurement of Operations campaigns

Oversee the sales process to attract new clients. Work with senior team members to identify and manage risks. Maintain fruitful relationships with clients and address their needs effectively. Research and identify new market opportunities. Prepare and deliver pitches to potential investors. Foster a collaborative environment within the organization

We are looking for a Client Account Manager professional with a minimum of 2 years of experience in B2B account handling, preferably in enterprise ad tech, & international B2B accounts.    An ideal candidate would be someone who not only has excellent written and spoken communication skills, but can also articulate him/herself well in front of the clients. He/She should exhibit exemplary confidence & poise and has the ability to think on his/her feet.   He/She is anchored in innovation, constantly developing & practicing account management with best practices/processes/strategies. Someone who is assertive, self-motivated.   We are looking for someone with finesse & charisma as they would be working directly with well-placed industry veterans globally including but not limited to OnlineSales.ai itself. Responsibilities: Developing a solid and trusting relationship between major key clients and the company by onboarding and managing them. Resolving escalations and optimizing deployment. Developing a complete understanding of key account needs by the client’s mapping. Managing communications between key clients and internal teams. Strategic monetization planning to improve clients’ results. Negotiating contracts with the client and establishing a timeline of performance Collaborating with the sales team to maximize profit by up-selling or cross-selling Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training Meeting all client needs and deliverables according to proposed timelines by collaborating with Cross Functions like Support, Technical & Marketing teams. Analyzing client data to provide customer relationship management   Qualifications & Skills: 1-5 years of Partner/Client handling experience in Enterprise Product based company BE/B.Tech or an MBA degree from Top Tier College. A startup mentality with a bias to action and the ability to flex in a fast-paced environment. Enjoy talking about technical concepts, have a great data-driven & process-oriented approach, and would be comfortable explaining how OnlineSales.ai works to a range of audiences. Quick learner with execution orientation who is outcome-focused.  Excited by working with a product that is constantly evolving.

We are on the look-out for Client Partner with an entrepreneurial mindset and passionate about joining a dynamic team to drive business growth in OnlineSales.ai. This is a unique opportunity to play a key business development role with a growing company. Responsibilities: Develop individual business plans for each target country. Develop, manage and implement initiatives to increase sales and market development activities. Analyze business strategies and develop improvement plans to provide appropriate growth to a business. Manage all development processes and ensure compliance with government policies and regulations. Assist businesses to identify opportunities and develop strategic plans for future revenue streams. Design plans to achieve all objectives and develop plans for new business. Coordinate with the management team and maintain budgets. Analyze business, review future prospective and sales pipeline. Manage all customer communication and maintain an effective relationship with all new and existing customers. Prepare pricing strategies according to customer budgets and procurement methods. Evaluate market trends, review competitor plans and effects of products and services and provide appropriate support to product development. Design and develop solution proposals, including developing standardized proposals aimed at reducing delivery times. Effective closer and display the ability to handle objections and problem-solving. Work closely with product and operations team to ensure customer success in delivery. Managing ongoing relationships by traveling to client location as and when required. Qualifications & Skills: 2-10 years of Enterprise sales in Product Tech.company. BE/B.Tech or an MBA degree from Top Tier college. Excellent convincing power and negotiation skills. A startup mentality with a bias to action and the ability to flex in a fast-paced environment. Enjoy talking about technical concepts, have a great data-driven & process-oriented approach. and would be comfortable explaining how OnlineSales.ai works to a range of audiences. Quick learner with execution orientation who is outcome-focused.  Excited by working with a product that is constantly evolving.

About Magicpin : magicpin is the largest platform driving discovery and commerce for offline retail in India - $1 Billion annual GMV and grown 6x in the last 12 months. magicpin uses engagement, UGC and rewards to drive commerce to offline retail. The platform delivers business to 200K+ unique offline stores every month ranging from standalone stores to chains including Lifestyle, Westside, Shoppers Stop, Levis, Wrangler, Croma, McDonald's, CCD, KFC, Croma, FabIndia, Taco Bell as well as manufacturing brands like Pepsi, Diageo, Godrej, and ITC.   We are looking to add like-minded people to join our team and would love to get to know you if that would be of interest to you   Quick video here on how we do the magic: https://youtu.be/1j84VxW25HQ   Brief profile of the team is here (https://magicpin.in/about-us)   Primary Responsibilities: Ability to Influence/ convince merchants for Business partnership Scouting for leads ranging from Entertainment/Buffet meals-related category retailers, acquiring them as clients and servicing them over phone and email communication Maintaining relationships with clients, by providing holistic solutions Preparing legal documents (MoU) to close deals with clients and on-boarding them through required Product demo Generating sales insights and collecting feedback from merchants Daily performance tracking and CRM maintenance Managing end-to-end sales process, including  collection, up-selling etc. Knowledge and Skills: Excellent Communication Skills in English High sense of ownership Ability to think on your toes Natural orating skills Exceptional Negotiating Skill Knowledge of Sales tools (CRM)

What does this role hold for you…?? • On-boarding of new clients and servicing of existing clients for increased business. • Responsibility for the entire process of lead management, sales and business development. • Data management to ensure 100% coverage in assigned territory and tracking other key parameter. • Ensuring timely collection of all revenue from clients • Ensuring end to end client relationship management and servicing • Providing the market intelligence, data analytics and insights for the marketing team to launch the right promotional and customer communication initiatives. • Responsibility for achieving sales and revenue targets in the designated areas. • Mapping of new projects and new Broker in designated territories, acquisition of new projects and new brokers to ensure coverage across designated territory.

We are hiring account managers who will improve our current business partnerships and successfully build new business relationships at a local level. The ideal candidate will have 3+ years of IT &Peripheral sales experience. Must be comfortable with in person custom facing meetings Responsibilities: Develop a relationship with corporate clientsBuild strategies and sales funnel aimed at generating existing customers inquiriesSecure contracts with corporations Manage and improve our enterprise sales Achieve sales targets and execute sales strategies as a member of a sales team.Start and manage the whole sales cycle, and be the focal point in all relations with an existing client (repeat flow).Develop sales and relationship with current clients and follow up on referrals.Build long-term relationships and referrals with senior managers Collaborate with A2Zonrent founding team member on new business improvements based on feedback from customers and observations Qualification Candidates with experience in similar industries will be given preference.Ability to hold oneself accountable for achieving high levels of individual and - organizational performance.Outstanding professional and personal references.Highly energetic, self-motivated, and goal oriented

Hi, Greetings from Meritnation !!! About Meritnation With millions of students across 9 countries, we are India's leading online learning portal for school children. Meritnation is a part of Info Edge India Limited, the company behind Naukri.com, 99acres, Jeevansathi, etc. Meritnation cater to course offering for class 1 to 12 and entrance examination (engineering and medical) segment. The company has subscribers PAN India as well as in the Mid-East and has offices across 10 cities in India. Please visit www.meritnation.com to know more about the Company. Job Profile Designation - Education Executive / Senior Education Executive Educational qualification: Any Graduate / Post Graduate Working Days- 6 (Saturday & Sunday Working; Week Off-Monday) Detailed Job Description: 1.) Visiting customer, giving demos / presentations regarding the product and convert them into paid customer. 2.) Lead would be provided by the company. 3) Cold Calling not required; meetings fixed by the Company - role is to meet customer and convert into sales. Remuneration: Fixed Salary (based on experience, candidature and current salary) + Incentives + Mediclaim + Conveyance + Telephone Reimbursement + Retirement Benefits (Leave Encashment, Gratuity) based on the statutory parameters. Specific Consideration: - Good communication & convincing skills. - Sales Experience (At least 6 Months) - Candidates could have their own conveyance & Android phone is a must. - Must be comfortable for travelling within assigned region daily for client meetings.

DViO is an integrated marketing company with digital and technology in focus. We have a multi-country presence — and love to build technology that improves social engagement, advertising, and marketing experiences. We also incubate and are partners with companies that are leading the 4th Industrial Revolution. Our partner and incubatee companies include companies in VR, AR, Mixed Reality, Content Technology, Video Personalisation, Influencer Marketing Tech, etc. We are looking for a Client Partner who will be involved in devising and executing strategies for the clients. The ideal Client Partner will play a key role in digital marketing and creating innovative strategies for DViO’s Clients. What will you do: · Responsible for day to day ad-operations of clients. · Understand the marketing and communication objectives of the clients. · Understanding Client requirement, devising and executing the strategies and delivering work as per requirement. · Coordination with all the internal stakeholders to get the work executed. · If needed – attending client meetings - weekly/monthly. · Responsible for the documentation of clients What skills you need: · Need 2-3 years of experience in digital marketing and client handling. · A Multitasking Champion. · Impeccable English communication · A Creative thinker with out of the box solutions. · Good interpersonal skill to build rapport with the clients

Responsibilities: - Operate as the lead point of contact for any and all matters specific to your customers - Build and maintain strong, long-lasting customer relationships - Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors - Ensure the timely and successful delivery of our solutions according to customer needs and objectives - Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders - Forecast and track key account metrics - Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment - Assist with high severity requests or issue escalations as needed Requirements: - Min 2 years experience in account management - Clarity in thought - Excellent communication skills - Customer handling experience

Help company in growing as a leading Digital Marketing Agency and achieve financial growth Build key customer relationships, identify business opportunity Negotiate and close business deals and maintain extensive knowledge of current market.