Duties for Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.Job Role:Develop and manage client portfolios.Sustain business growth and profitability by maximizing value.Analyse customer data to improve customer experience.Hold product demonstrations for customers.Improve onboarding processes.Mediate between clients and the organization.Handle and resolve customer requests and complaints.Minimize customer churn.Aid in product design and product development.Operate as the lead point of contact for all matters specific to our customersSupport and coordinate with the tech team to ensure seamless delivery to clientsWhat you’ll do:Own the product knowledge baseMap customer journey and identify improvements at every stageMaintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer successDevelop a trusted advisor relationship with key customer stakeholdersBe the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product teamManage the Customer Success strategy for tracking and reporting on client health and reducing Customer ChurnCreate and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholdersRaise open issues with cross-functional teams and take ownership of resolving the issues in a timely mannerConstantly work towards providing innovative strategies for delivering customer delightEngage with clients to understand the nuances of their work processes and the resulting needs and pain points.Tools and Skills RequiredMust Have:Highly organized and able to multi-task.Communication skillsSelf-driven and proactive nature.Excellent communication and interpersonal skills.Experience in SAAS based product, CRM or ERP.Knowledge of customer success processes.Experience in document creation.Patient and active listener.Passion for service.Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)Good to Have:You should be passionate about engaging customers and expanding their use cases through our productYou have strong problem-solving skills and are great at finding creative solutions and workarounds when neededYou have good data analysis and data-driven decision-making skillsStrong project management skillsExperience:3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, Key Account Management)Strong Technical Background. What's attractive about us? We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn't mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you'd like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about. Health Memberships Sports Subscriptions Entertainment Subscriptions Key Conferences and Event Passes Learning Stipend Team Lunches and Parties Travel Reimbursements ESOPs That's what we think would bloom up your personal life, as a gesture for helping us with your talents. Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!
Requirements: Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation. Prior work experience in tax software solution or tax advisory companies preferred. Ability to effectively service large portfolio of customers Excellence in Interpersonal Skills with strong command on spoken and written communication skills Ability to thrive in a multi-tasking environment Roles and Responsibilities: Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc. Logging and keeping records of customer/employee queries Analysing call logs so you can spot common trends and underlying problems, to guide support team Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates. Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response. Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements. Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention. Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables. Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio.
Counterfeiting is one of the biggest challenges any brand faces in today's world. Consumers also feel cheated and a lot of health hazard happens because of the counterfeited products.Why does this happen?Simple: Companies use traditional physical ways like holograms to secure their products. These solutions are obsolete and easy to copy.How we are solving it?At NeuroTags, we have built an AI-enabled solution, which not only eliminates counterfeiting but connects brands with their end consumers. Numerous Companies like Syska LED, Baba Elaichi Group, Platinum Vape have been using NeuroTags for this.Expectations:We’re looking for an entrepreneurial candidate who wants to manage & grow NeuroTags' Enterprise/Named clients, thus driving adoption and outcomes leading to renewals, expansion, and advocacy. You’d be playing a key role to grow the NeuroTags business.RoleThis role is as close as it gets to building your own business. You’ll be working directly with the founders, strategizing with them & playing a massive role in the future of the business. The role is a pure hustler role and requires a candidate who is extremely motivated, dedicated, and passionate about entrepreneurship. It's a high growth opportunity to be part of a fast-growing startup!Your goals would be: Understanding customer context, alternatives and expected outcomes from NeuroTags. Prior experience in a B2B SaaS organization is desired, but not mandatory. Suggest the right solution to solve user problems. Prepare a strategic timeline with the right stakeholders and ensure value gets delivered Close the sale Establish long term relationships while ensuring customers get maximum value by coordinating activities with cross teams like Customer Success, Product. Support and so on. General SkillsAs it's evident, to achieve the above goals, you will need Maturity to understand customer context Ability to quickly determine the right solution and ability to articulate it very clear to the customer Strategic thinking to define the next steps specific to each customer type Proactiveness to remove bottlenecks and ensure things are moving forward at the fastest possible Should you apply?At NeuroTags, we believe that our team is the #1 reason for our success. The happiest members of our team are those who: Are ambitious and want to accelerate their career growth. They hate the typical linear way of growing in their career (e.g. Junior X > X > Senior X > Manager X > Director X). Want to be the best in their chosen work area. And want to learn about two more areas over time. Put learning ahead of things like salary, job titles, etc. Sounds like you? Apply to explore this further!
• Identify prospect clients and build a sales pipeline via outbound calling, email communications, and other direct marketing methods.• Qualify, allocate sales leads and initiate face-to-face appointments• Find unique ways to attract the attention of each level executives of retail, FMCG, transportation, courier, manufacturing and e-commerce companies across from local to global.• Sync up with team post meeting to determine meeting output and follow up appropriately to close the loop
Recruitment has been a weird problem. While companies complain they can't get good talent, there are many talented professionals who are unable to easily find their next big opportunity.Why does this happen?Simple - companies are swamped with all the different tools they use and not able to see the right candidates at the right time.How we are solving it?At CutShort, we are building an intelligent and tech-enabled platform that removes noise and connects these two sides seamlessly. More than 10000 companies have used our platform to hire 3x more people in 1/3rd the time and professionals get a great experience that just works.RoleAs a Account Manager, you will be the single point of contact for recruiters, founders and hiring managers for some of the best companies out there.Your goals would be: Understanding customer context, alternatives and expected outcomes from CutShort. Recruitment domain expertise is desired, but not mandatory. Suggest the right solution to solve the user problems. Prepare a strategic timeline with right stakeholders and ensure value gets delivered Close the sale Establish long term relationship while ensuring customers get maximum value by coordinating activities with cross teams like Customer Success, Product. Support and so on. General SkillsAs it's eveident, to achieve the above goals, you will need Maturity to understand customer context Ability to quickly determine the right solution and ability to articulate it very clearly to the customer Strategic thinking to define the next steps specific to each customer type Practiveness to remove bottlenecks and ensure things are moving forward at the fastest possible Skills to succeed at CutShortIn addition to the above things, at CutShort you will need the following to succeeed: Ability to handle scale: You will be handling around 100 accounts in 3 months so you willl need to be good in organizing your work, mutitask and use the right tools to automate your work. Being data driven: Understanding and getting the right data at the right time is crtiical. Days of pulling database reports every month and analyzing them in sheet are gone. Strong communications and listening skills: We don't mean vocabulary. We mean crisp, logical communication that addresses the need. Should you apply? At CutShort, we believe that our team is the #1 reason for our success. The happiest members of our team are those who: Are ambitious and want to accelerate their career growth. They hate the typical linear way of growing in their career (e.g. Junior X > X > Senior X > Manager X > Director X). Want to be the best in their chosen work area. And want to learn about two more areas over time. Put learning ahead of things like salary, job titles, etc. Sounds like you? Apply to explore this further!
To achieve our mission of building one digital identity for all,it is essential to continue building great relationships with new clients.As an Enterprise Sales Manager, you will directly impact how our business moves and succeeds by helping new clients growing their businesses.Key Requirements:You know all the key players in your assigned market and build great relationships with them.You understand your client’s business, knowing exactly which of our products can help them evolve their business.You identify new and innovative use cases for Zoop's products.You have an excellent overview of the business and are up-to-date with the latest industry trends as well as the competition.Clients with whom you cooperate are satisfied and they show it by stable and/or increased usage of service.The number of clients is consistently increasing, by building a healthy pipeline of accounts in the region you are covering.Responsibilities:Customer Onboarding: Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs).Creating and maintaining a list/database of prospect clients; maintaining database (CRM,Excel.)of prospective client information.Perform market analysis and competitor due diligence.Communications, Team Management, Sales Management, Analytics.More about you:You are an A-Player, Sales professional looking to develop your career in a high-growth environment, with 5-10 years of professional experience in sales/client relations.You have great listening skills, being able to quickly identify clients’ pain points.You take proactive and creative approaches to attend to clients’ needs.You are able to present products and ideas with ease, confidence and persistence.Your communication skills are excellent.You are a highly motivated self-starter, who is hungry to win, always looking to push your own limits.
GigIndia is a VC-backed high-growth startup that helps large businesses like Swiggy, Amazon, Uber, Paytm to scale faster by leveraging the Gig Economy.Founded in 2017, GigIndia serves 35+ large customers including the likes of Alibaba, Swiggy, Amazon, Xiaomi, Paytm, PhonePe, Uber, NoBroker, etc.Responsibilities;- Improve operational systems, processes and best practices that guarantee organizational well-being- Contribute towards the achievement of company’s strategic and operational objectives- Cater to clients’ or personnel’s concerns- Leading a team and completing Operations targets- Completing client Requirements and managing the implementation, tracking and measurement of Operations campaigns
Macro Roles: Brand Management/Design Management /Client Management You will work extensively with Head of the organisation and will have overall understanding of all the roles of the firm and all the clients. Majorly focusing into client brand management, taking brief & debriefing to the creative team and understanding how the work gets done. Understanding & implementing how Business Development process happens even with existing clients & inquiries and eventually make & give presentations & make proposal documents. Using the network to the optimum right from Documentation to emails to meetings to follow ups to recruiting & handling interns Participate in Brainstorming, research & Coordinate in the making of any project deliverable Handling Social media of BrandMatterz & iEyeCapture Basic editing of photos & design editing using readymade easy softwares Communication & PR with alliances, vendors & support agencies Time management & overall management is the key objective to achieve.
Oversee the sales process to attract new clients. Work with senior team members to identify and manage risks. Maintain fruitful relationships with clients and address their needs effectively. Research and identify new market opportunities. Prepare and deliver pitches to potential investors. Foster a collaborative environment within the organization
We are looking for a Client Account Manager professional with a minimum of 2 years of experience in B2B account handling, preferably in enterprise ad tech, & international B2B accounts. An ideal candidate would be someone who not only has excellent written and spoken communication skills, but can also articulate him/herself well in front of the clients. He/She should exhibit exemplary confidence & poise and has the ability to think on his/her feet. He/She is anchored in innovation, constantly developing & practicing account management with best practices/processes/strategies. Someone who is assertive, self-motivated. We are looking for someone with finesse & charisma as they would be working directly with well-placed industry veterans globally including but not limited to OnlineSales.ai itself. Responsibilities: Developing a solid and trusting relationship between major key clients and the company by onboarding and managing them. Resolving escalations and optimizing deployment. Developing a complete understanding of key account needs by the client’s mapping. Managing communications between key clients and internal teams. Strategic monetization planning to improve clients’ results. Negotiating contracts with the client and establishing a timeline of performance Collaborating with the sales team to maximize profit by up-selling or cross-selling Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training Meeting all client needs and deliverables according to proposed timelines by collaborating with Cross Functions like Support, Technical & Marketing teams. Analyzing client data to provide customer relationship management Qualifications & Skills: 1-5 years of Partner/Client handling experience in Enterprise Product based company BE/B.Tech or an MBA degree from Top Tier College. A startup mentality with a bias to action and the ability to flex in a fast-paced environment. Enjoy talking about technical concepts, have a great data-driven & process-oriented approach, and would be comfortable explaining how OnlineSales.ai works to a range of audiences. Quick learner with execution orientation who is outcome-focused. Excited by working with a product that is constantly evolving.
We are on the look-out for Client Partner with an entrepreneurial mindset and passionate about joining a dynamic team to drive business growth in OnlineSales.ai. This is a unique opportunity to play a key business development role with a growing company. Responsibilities: Develop individual business plans for each target country. Develop, manage and implement initiatives to increase sales and market development activities. Analyze business strategies and develop improvement plans to provide appropriate growth to a business. Manage all development processes and ensure compliance with government policies and regulations. Assist businesses to identify opportunities and develop strategic plans for future revenue streams. Design plans to achieve all objectives and develop plans for new business. Coordinate with the management team and maintain budgets. Analyze business, review future prospective and sales pipeline. Manage all customer communication and maintain an effective relationship with all new and existing customers. Prepare pricing strategies according to customer budgets and procurement methods. Evaluate market trends, review competitor plans and effects of products and services and provide appropriate support to product development. Design and develop solution proposals, including developing standardized proposals aimed at reducing delivery times. Effective closer and display the ability to handle objections and problem-solving. Work closely with product and operations team to ensure customer success in delivery. Managing ongoing relationships by traveling to client location as and when required. Qualifications & Skills: 2-10 years of Enterprise sales in Product Tech.company. BE/B.Tech or an MBA degree from Top Tier college. Excellent convincing power and negotiation skills. A startup mentality with a bias to action and the ability to flex in a fast-paced environment. Enjoy talking about technical concepts, have a great data-driven & process-oriented approach. and would be comfortable explaining how OnlineSales.ai works to a range of audiences. Quick learner with execution orientation who is outcome-focused. Excited by working with a product that is constantly evolving.
About Magicpin : magicpin is the largest platform driving discovery and commerce for offline retail in India - $1 Billion annual GMV and grown 6x in the last 12 months. magicpin uses engagement, UGC and rewards to drive commerce to offline retail. The platform delivers business to 200K+ unique offline stores every month ranging from standalone stores to chains including Lifestyle, Westside, Shoppers Stop, Levis, Wrangler, Croma, McDonald's, CCD, KFC, Croma, FabIndia, Taco Bell as well as manufacturing brands like Pepsi, Diageo, Godrej, and ITC. We are looking to add like-minded people to join our team and would love to get to know you if that would be of interest to you Quick video here on how we do the magic: https://youtu.be/1j84VxW25HQ Brief profile of the team is here (https://magicpin.in/about-us) Primary Responsibilities: Ability to Influence/ convince merchants for Business partnership Scouting for leads ranging from Entertainment/Buffet meals-related category retailers, acquiring them as clients and servicing them over phone and email communication Maintaining relationships with clients, by providing holistic solutions Preparing legal documents (MoU) to close deals with clients and on-boarding them through required Product demo Generating sales insights and collecting feedback from merchants Daily performance tracking and CRM maintenance Managing end-to-end sales process, including collection, up-selling etc. Knowledge and Skills: Excellent Communication Skills in English High sense of ownership Ability to think on your toes Natural orating skills Exceptional Negotiating Skill Knowledge of Sales tools (CRM)
What does this role hold for you…?? • On-boarding of new clients and servicing of existing clients for increased business. • Responsibility for the entire process of lead management, sales and business development. • Data management to ensure 100% coverage in assigned territory and tracking other key parameter. • Ensuring timely collection of all revenue from clients • Ensuring end to end client relationship management and servicing • Providing the market intelligence, data analytics and insights for the marketing team to launch the right promotional and customer communication initiatives. • Responsibility for achieving sales and revenue targets in the designated areas. • Mapping of new projects and new Broker in designated territories, acquisition of new projects and new brokers to ensure coverage across designated territory.
About CutShortRecruitment is changing fast due to the arrival of AI and automation. What used to take days and months can now be accomplished in minutes.Feel excited about this trend? Want to join us as we simplify recruitment for companies in India and abroad?At CutShort, we are rethinking the entire process of recruitment. Our SaaS recruiting tool does it all - from sourcing to screening to assessments to engagement with candidates via an AI Assistant.More than 8000 companies have used our platform to hire 3x more people in 1/3rd the time and professionals get a great experience that just works.RoleAs a Talent Acquistion manager, you will have two roles:1. Help our customers design and execute their hiring process with the best of tools, mindset and recruiting data. We would also love if you would like to evangelize newer recruiting methods and our unique CutShort solution in social media, events, blogs and so on.2. Help us attract the best talent pool for our own team.Interested? Here is a tip: We naturally prefer those who have product thinking and are always thinking about how to learn fast in their career.