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MSSQL broadcomm
MSSQL broadcomm
wipro's logo

MSSQL broadcomm

Agency job
10 - 15 yrs
₹10L - ₹25L / yr
Remote, Bengaluru (Bangalore), Chennai, Hyderabad
Skills
SQL server
SQL
MS SQLServer
Microsoft SQL Server DBA
Communication Skills
Team Management
Client Servicing
Client Management
DBA

10+ years of experience in SQL Server Administration

Should be hands on

Able to handle customer communication and expectation management

Proactively plan and implement the project/support activities

Focus on continuous improvements
Must have experience in managing team of SQL Server DBAs
should have good customer and client management skills
should have good communication skills

 

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Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About wipro

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About

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With nearly 245,000 employees and business partners across 65 countries, we deliver on the promise of helping our clients, colleagues, and communities thrive in an ever-changing world. Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
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Join a leading FMCG research company, and give your career a great step forward. Read on to know more.
 
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Desired Candidate Profile
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RoleTake ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product Management

Team Lead (L3 Technical Support) 

 

Job Description

 

PierianDx, a leader in the clinical genomics space, is currently seeking talented and motivated technical leads to lead the product L3 technical support teams. As a Technical Lead for L3 team, your duties will primarily be working with the customer success department on technical issues including software system design and maintenance. You will also be involved in directing team members and identifying/managing risk in collaborations with other teams.

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Location: Pune

 

Education

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Total years of experience - 6 to 13

 

Required Experience

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Preferred Experince 

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  • Experience using Test Driven Development processes
  • Experience working with FrontEnd Technologies (HTML, CSS, Javascript)
  • Experience with MongoDB
  • Experience with at least one dynamically typed language (Python, Node.js, Groovy).

Responsibilities

  • Take ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product Management
  • Work with Customer Success management and be aware of implementation projects and timelines; coordinate with project/program managers to plan and support release activities.
  • Interact with internal and cross teams to troubleshoot and resolve complex problems. Develop, coordinate and promote the effective functioning of problem management activities across all of Pieriandx product & customer success teams.
  • Provide technical leadership - Lead and prioritize the Application/Technical Support team’s workload. Guide team members to troubleshoot & resolve technical issues including software system design and maintenance.
  • Contribute to the planning of application/infrastructure releases and configuration changes. Provide input to application/infrastructure scalability
  • Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
  • Maintain application by regular monitoring, performance tuning and testing activities
  • Ensure compliance with SDLC processes defined at organization level to meet quality goals set at product level. Ensure there are robust procedures and processes within the application support function remit.
  • Stay up-to-date on product and process training required to create quality deliverables at each phase of product life-cycle. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
  • Maintain good working relationships with internal departments
  • Design, prepare and conduct training relating to Problem & Incident Management
  • Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems
Notice Period : 30 to 60 days 
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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