Digital Marketing Ninja

We are looking for a person who has an understanding of PNR Creation, Issuance, Reissuance, Changes/Cancellation, Rescheduling and a good knowledge on GDS. This dynamic position requires a blend of customer service excellence and revenue generation acumen.

Roles & Responsibilities:

● Handle the end-to-end ticketing process, including PNR Creation, Issuance, Re-issuance, refunds and cancellation.

● Execute changes, rescheduling and modification as per customer requirements.

● Coordinated effectively with airlines and customers over the phone.

● Provide exceptional service by addressing inquiries and resolving issues.

● Research and compare fares to secure the best possible pricing for corporate clients,

considering negotiated rates and preferred airlines.

● Provide exceptional customer service to corporate clients, addressing inquiries, resolving

issues, and offering proactive solutions.

● Effectively communicate with clients, airlines, and other travel partners.

Requirements:

● Possess in-depth knowledge of GDS systems, specifically Galileo and sabre.

● Demonstrate proficiency in managing both international and domestic ticketing operations.

● Strong understanding of city codes, airport codes, and airline hubs.

● Excellent communication skill in both written and verbal formats.

● Willingness to work in rotational shifts, including nights and weekends.

Position Name: Implementation Consultant

Work Shifts: 6 pm- 3am IST

Work Location: Remote, India

Required Experience : 10 + Years

Position Overview :

Replicon the world's first knowledge workforce management solution provides a modern and unified solution designed for your business. We help align your people with projects, skills and time to build a high-performing organization. Replicon has 25+ years experience building world class SaaS products with an R&D budget of 41%. We are a 700+ strong team across multiple geographies and have 7800+ customers in 80+ countries.

As an Enterprise Implementation Consultant, you will be responsible for ensuring that Replicon’s customers achieve success with their chosen solution, which is defined by effective implementation, high user adoption, and return on investment. Leveraging your functional, technical and consultative skills, you will achieve these goals by understanding the customer’s overall business objectives and provide recommendations on how to get the most out of Replicon’s solutions to facilitate our customers business need. You will partner with our enterprise project team to review current business processes and make recommendations to improve efficiency while mapping solution design to Replicon product functionality.

Individuals with implementation experience in HRIS, time management, ERP, and/or payroll systems are encouraged to apply. Ideal candidates would have proven history of exemplary consultative skills, client servicing skills and experience in translating technical requirements to business solutions. You are expected to be creative and think outside the box to and be able to operate in in a fast-paced environment with competing priorities

Open to work in Global working hours

We have:

• An innovative, market-leading enterprise solution with a growing customer base
• An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
• Clear goals with an opportunity to learn new things and explore a variety of avenues
• Smart, well-connected global teams that work like a family with the sole aim to delight customers
• An open-minded approach to continuous improvement of people, product and processes

You have:

• Bachelor’s Degree or equivalent work experience in the software industry
• PMP, ITIL certification is a plus
• Overall 10+ years of experience with 8+ years of strong consulting, customer delivery, Implementation experience of business software such as ERP, CRM, Payroll, HRIS, SAAS applications is a plus
• Excellent business acumen and experience dealing with challenging situations
• Experience working and communicating with C level executives and HR/Payroll heads
• Experienced in handling multiple complex engagements simultaneously
• Experience implementing multiple project configuration set up, with proven incorporation of structured planning and testing processes
• Expertise in setting and managing customer expectations at enterprise level
• Expertise in business processes, knowledge on system development, process improvements
• Expertise in gathering business requirements, process flows and use cases
• Expertise with modelling and mapping as-is and to-be business processes.
• Engaged in integration touch points and understanding of emerging technologies
• Excellent verbal and written communication skills

What you’ll do:

• Implement and manage a large volume portfolio of key customer accounts
• Responsible for optimal solution design and ensure it meets the client’s business needs
• Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan with the goal of a successful implementation of their chosen Replicon solution
• Oversee successful implementation/configuration of Replicon’s product suite for each customer account by closely working with business analyst
• Develop a strategy for each engagement by identifying their critical success criteria, measurable milestones, potential risks, and recommended plan of action
• Work collaboratively with internal resources keeping the best interests of the customer (technical support, engineering, sales, etc.) and meeting project timelines
• Participate in project planning activities, including defining detailed project tasks/activities
• Ensure 100% quality on each delivery using standard testing methods, validation, and user acceptance testing
• Translate the functional and technical requirements into business document. Responsible for preparing test scripts; training materials and maintaining required checklists
• Responsible for overall project management, stakeholder management and customer management
• Consistent engagement with various levels such as PMO, C Levels, IT, Operation heads at the customer end during engagement
• Share best practices by providing not just product consulting but also a touch of business consulting (as required) based on the domain, industry, or region of the customer

Product Operations Analyst

Company:

It's a Trusted Exclusive Singles Club. We are an Applied AI start-up using technology to make online dating/matchmaking more efficient and healthier, given dating app fatigue/burnout is at an all-time high. Our founders are experienced alumni of Google, Zomato, Wharton, and IIT and believe high-performing companies can be created with a culture of respect & empathy. Come work with us in this exciting, fun space to combine a job with doing social good!

Job Description:

In the initial phase, the candidate will play a matchmaker to identify and connect individuals seeking romantic relationships. Responsibilities include conducting interviews, matching client profiles, arranging meetings and providing feedback.

As we automate the process, responsibilities will evolve to codifying tribal knowledge gained and human judgment that our AI algorithm can use, suggesting product & service improvement based on user interactions, and protecting the brand keeping the Club clean/free from bad actors.

Requirements:

●     Outstanding communication, empathy and interpersonal skills to connect with diverse clients and cater to their preferences and needs

●     Exceptional organizational and time-management skills to manage multiple clients simultaneously. A high bar for excellence

●      Working knowledge of Excel

●     High degree of integrity. Ability to maintain confidentiality and professionalism in all client interactions

●      Bachelor's degree in psychology, sociology, or a related field is preferred, but not required. Relevant work experience in client management/customer care of 1-2 years is valued

• Should be atleast having 10 + years of exp with scaled startups / high growth startups
• Preferably have done 0-1 or 1-10 (build things from scratch in HR & have scaled it )
  
  

  Roles & Responsibilties

  Roles & responsibilities :

  • You will work closely with the senior most leadership and will be responsible to build and drive HR strategy across functions to foster organisation growth.
  • Create a conducive culture that enables the team to grow the organisation & themselves.
  • Set up policies and processes and create an employer brand in the market.
  • Leadership role with fast growing early age startup
  • Work closely with senior stakeholders in a high impact rol

  Experience and Qualifications

  • Overall 12+ years experience in HR post MBA from a reputed B-School.
  • Having worked in an online/ digital start up ecosystem is a must.
  • Experience working as a HR Business Partner, HR Operations, HR Generalist, TA etc.
  • Strong business acumen with experience managing a team and diverse stakeholders.

  What’s an offer

  An excellent opportunity to work with a well funded early age start up in their fast growing set up in a leadership role working closely with a strong leadership team of expert professionals.

Role:

• Developing a good understanding of the solutions which Company delivers, and how these link to Company’s overall strategy.
• Making suggestions towards shaping the strategy for a feature and engineering design.
• Managing own workload and usually delivering unsupervised. Accountable for their own workstream or the work of a small team.  
• Understanding Engineering priorities and is able to focus on these, helping others to remain focussed too
• Acting as the Lead Engineer on a project. Helps ensure others follow Company processes, such as release and version control.
• An active member of the team, through useful contributions to projects and in team meetings.
• Supervising others. Deputising for a Lead and/or supporting them with tasks. Mentoring new joiners/interns and Masters students. Sharing knowledge and learnings with the team.

Requirements:

• Acquired strong proven professional Front End Development experience.
• Proven track record and experience working on Javascript and front end frameworks like React (preferred) and Angular
• Knowledge and experience working with Node.js, Go or any other back end programming language is a plus .
• Experience of turning UI/UX designs to applications and keen interest in the UI/UX side of an application. 
• Able to build prototypes quickly and work with the product teams to test a concept. 
• Demonstrable experience in building front end or UI/UX development practices in previous jobs. 
• Building and implementing a product on cloud based infrastructure.
• Good understanding of Microservice Architecture, Cloud Technologies, CI/CD and Serverless.
• Ability to document requirements and specifications.
• A naturally inquisitive and problem-solving mindset.
• Strong experience in using Agile Methodologies such as Kanban or Scrum to build quality software.
• Good communication skills.

Current extensive hands-on experience in Mobile Application Testing on Android platform, analyzing requirements, creating test cases/scenarios based on requirements and mapping them through traceability matrix.

-           Strong proficiency in a black box, functional, API, regression, user acceptance, UI, Usability, Cross-Platform testing, and Client & Server Validations

-           Experience in API testing

-           Knowledge of Rest/Soap and Postman.

-           Experience with Defect Management tools like JIRA/Bugzilla and test management tools like Testlink/TestRail.

-           Experience with tools (Moenagage, Branch, Firebase)for tracking in-app event data and analytics

-           Experience in executing basic SQL queries.

-           Knowledge of at least one programming/scripting language(C/C++/Python/Java)

-           2 years of experience in automation testing using Appium and TestNG is a must

-           Hands-on experience in Performance Testing (Jmeter)

-           Hands-on experience in security testing(Burp Suite, Charles).

Requirements:

• Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation. 
• Prior work experience in tax software solution or tax advisory companies preferred.
• Ability to effectively service large portfolio of customers
• Excellence in Interpersonal Skills with strong command on spoken and written communication skills
• Ability to thrive in a multi-tasking environment

Roles and Responsibilities:

• Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc.
•   Logging and keeping records of customer/employee queries
• Analysing call logs so you can spot common trends and underlying problems, to guide support team
• Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates.
• Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response.
• Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements.
• Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention.
• Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables.
• Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio. 

Skills and Experience :

• 1-4 years experience overall.
• At least 1 year of experience in inside sales.
• Looking for Hard Core Inside Sales and not Looking for someone who has worked on lead generation work or upselling.
• Preferred Candidates are from Ed-Tech Industry with K-12+ segment dealing only.

• Looking for “Mainframe Production Support”
• Job Location- Bangalore
• Position: Mainframe Production Support (Good experience in Java)
• Job Description:
• Looking for strong Cobo/PL1, DB2, JCL
• Good exposure in Production Support.
• Good Interpersonal skills.
• Good exposure in handling tickets, RCA and Resolving issues.
• Good IN Core Java or API concepts
• Who can do migration from Mainframe to Java