- Should have experience in both sales (hunting) and Account Management (Farming)
- Should have a track record of managing an account for more than 4-7 years with the growth record
- Should possess excellent oral and written communication skills
- Should be willing to have short trips to US / UK for 4 - 7 times a year
- Should have a very good understanding of Technology services
- Should have managed multiple customers/clients
- Exposure to project/ program management would be desirable
Responsibilities:
- Establish productive, professional relationships with key personnel in assigned accounts.
- Build a deep understanding of the assigned account's business and identify potential opportunities.
- Build the pipeline for the existing and new services.
- Be the Primary contact to the assigned account and ensure the relationship is built at all levels.
- Coordinate the involvement of company resources, including delivery, support functions, and management team to meet the account performance objectives and customer expectations.
- Proactively assess, clarify, and validate customer needs on an ongoing basis.
- Responsible for Customer Satisfaction and work with the counterpart on the delivery side
- Own the account and perform the Account Analytics to be able to create growth
- Make sure the CRM is up to date.
- Ensure Account level metrics exist and run a monthly/quarterly steering committee meeting with the stakeholders on both sides
- Own the contract process with all the accounts
- Ensure the client has the complete visibility of all the Aspire services with periodic updates
- Meets assigned targets for profitability and strategic objectives in assigned accounts.
- Ensure compliance to the Account Management process as defined by the company
Accountabilities and Performance measures:
- Achieves assigned targets in the designated accounts.
- Meets assigned expectations for profitability.
- Ensure the collections are done on time (DSO is a metric)
- Achieves strategic customer objectives defined by company management.
- Completes strategic customer account plans that meet company standards.
- Work timing would be aligned to the respective geography.
Key communication points:
- Within Aspire: Senior Management, Service Line Heads and Managers, Project Managers of the assigned accounts, Marketing teams
- Customer Side: CXO, VPs, Product Managers
- Maintains high customer satisfaction ratings (CSAT) that meet company expectations.
Subodh Popalwar
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Website: www.IgniteAndRise.in
Job Title: Talent Acquisition Specialist
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Work Location: Remote (Work-from-home)
About Us:
IgniteAndRise is a leading HR solutions provider, specializing in both B2B and B2B2C models. Our mission is to connect top talent with the right career opportunities while offering comprehensive HR services to businesses. From startups to established corporations, we drive growth through recruitment, HR management, policy formulation, and strategic HR consulting.
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We are looking for a proactive and resourceful Talent Acquisition Specialist to join our dynamic team. In this role, you'll be responsible for sourcing, identifying, and recruiting top-tier candidates to meet the diverse hiring needs of our clients. If you are passionate about talent acquisition and thrive in a fast-paced environment, this opportunity is for you!
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Client Collaboration: Work closely with clients to understand their hiring needs and provide tailored recruitment solutions.
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Organization: Strong organizational and time-management skills.
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About Numen (https://numenhealth.com/">https://numenhealth.com/ ):
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Software Engineer, Memorres