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Account Manager
They are a global technology services firm. (AS1)
They are a global technology services firm. (AS1)'s logo

Account Manager

at They are a global technology services firm. (AS1)

Agency job
4 - 7 yrs
₹12L - ₹18L / yr
Bengaluru (Bangalore), Chennai, Kochi (Cochin), Hyderabad
Skills
Account Management
Account Manager
Client Servicing
Business management
Client Relationship
Revenue Generation
  • Should have experience in both sales (hunting) and Account Management (Farming)
  • Should have a track record of managing an account for more than 4-7 years with the growth record
  • Should possess excellent oral and written communication skills
  • Should be willing to have short trips to US / UK for 4 - 7 times a year
  • Should have a very good understanding of Technology services
  • Should have managed multiple customers/clients
  • Exposure to project/ program management would be desirable

Responsibilities:

  • Establish productive, professional relationships with key personnel in assigned accounts.
  • Build a deep understanding of the assigned account's business and identify potential opportunities.
  • Build the pipeline for the existing and new services.
  • Be the Primary contact to the assigned account and ensure the relationship is built at all levels.
  • Coordinate the involvement of company resources, including delivery, support functions, and management team to meet the account performance objectives and customer expectations.
  • Proactively assess, clarify, and validate customer needs on an ongoing basis.
  • Responsible for Customer Satisfaction and work with the counterpart on the delivery side
  • Own the account and perform the Account Analytics to be able to create growth
  • Make sure the CRM is up to date.
  • Ensure Account level metrics exist and run a monthly/quarterly steering committee meeting with the stakeholders on both sides
  • Own the contract process with all the accounts
  • Ensure the client has the complete visibility of all the Aspire services with periodic updates
  • Meets assigned targets for profitability and strategic objectives in assigned accounts.
  • Ensure compliance to the Account Management process as defined by the company

Accountabilities and Performance measures:

  • Achieves assigned targets in the designated accounts.
  • Meets assigned expectations for profitability.
  • Ensure the collections are done on time (DSO is a metric)
  • Achieves strategic customer objectives defined by company management.
  • Completes strategic customer account plans that meet company standards.
  • Work timing would be aligned to the respective geography.


Key communication points:

  • Within Aspire: Senior Management, Service Line Heads and Managers, Project Managers of the assigned accounts, Marketing teams
  • Customer Side: CXO, VPs, Product Managers
  • Maintains high customer satisfaction ratings (CSAT) that meet company expectations.



 

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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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