Client Servicing

About us:

Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 8300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.

Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities. 

We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, ScripBox etc. are a few of Astra’s customers.

Role Overview: 

We're looking to on-board an enthusiastic Customer Success Specialist who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that's what we call our customers & team members!) who are well versed with Astra's platform. 

The role will also require collaboration with our sales, security and marketing team. We're a cyber security company with CTOs, engineering leaders & CISOs as our ICP, hence we'll prefer candidates who come with some understanding of principles of computer science.  

Roles & Responsibilities: 

• Ensuring a smooth customer on-boarding
• Championing product adoption
• Maintaining high NPS
• Ensuring renewals of the accounts assigned to you
• Understanding customer requirements and translating them into deliverables.
• You will be attending to customer emails and phone calls on a daily basis
• You will be looking after stakeholder management between various teams and customers.
• Experience working with brand image and promoting value through customer experience
• Building a rapport with the customers
• You will be up-selling and cross-selling complementary Astra products
• You will be ensuring timely delivery by communicating across teams
• Diligently maintain customer success platform

Requirements for this role:

• 1-3 years of experience in customer success
• Excellent written and verbal communication skills
• Technical knowledge required to work in a cyber security organization’s customer-facing role
• Ability to build rapport with the stakeholders
• Willingness to work in a remote setup

Benefits of joining the Astra Squad:

• Embrace the cosy remote work lifestyle.
• Feel the startup adrenaline pumping through your veins.
• Revel in our open, growth-centric ambiance; it's like a digital playground.
• Dive deep into the captivating world of cybersecurity.
• And yes, get ready for some unforgettable workcations—think Chikmagalur & Jim Corbett.

#HiringNow

We are looking "MSBI Developer" for Reputed Client @ Chennai Permanent Role.

Experience: 2 - 5 Yrs

Roles & Responsibilities:

• Have good knowledge SSIS & SQL Server databases through multiple product lifecycle environments, from development to mission-critical production systems.

• Strong in Business Intelligence (BI) and Other reporting tool

• Strong in RDBMS concepts.

• Hands on experience in SSIS / SSRS Projects.

• Capable of troubleshooting common database issues

• Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectations

• Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end.

• Tuning T-SQL queries to improve performance.

• Refine and automate regular processes, track issues, and document changes

• Hands on experience in TFS & Agile process is added advantage.

Qualifications:

• Bachelor or Master degree in Computer Science, Engineering or a related subject

• Proven Software Development experience of 2-3 Years in designing and developing applications using SSIS and SQL Server

• Extensive Knowledge: SQL Server Integration Services (SSIS) / SQL Server/ SSRS , Any reporting development knowledge, Data Modelling

• Strong in RDBMS and Writing SP / Functions

• Minimum 2-3 years’ experience working in SQL Server development activity and SSIS/SSRS development or above.

We are an IT recruitment service provider based out of Gurgaon. We are partners with various established names like Wipro, Aon, Infinite Computer Solutions, IBM, TCS, Fiserv, Accenture, and many more.

As discussed, Please find the Job Description for the position of Salesforce Project Manager. 

JD for Salesforce Tech Lead 

Exp level: 7+ yrs.

Location: Pune, Bangalore, Hyderabad, Chennai, Jaipur

NP: Immediate to 15 days

Skills :

Salesforce developer, LWC, Rest API, Lead experience

Job Description:-

• Proven experience with coding using JAVA/J2EE.
• Experience developing MultiChannel responsive web application.
• experience working with Windows, Unix/Linux Operating system environments.
• Familiarity with common stacks.
• Experience/Knowledge of multiple front - end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery).
• Excellent communication and teamwork skills.    
• Willingness to travel within India or aboard for short term or long term would an added advantage.

What you’ll do

Roles and Responsibilities

• Manage large amounts of incoming phone calls, Identify and assess customers needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods.
• Meet customer service team call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.

Qualifying Criteria

• 6 Months to 1 Year of Past experience in customer success roles in international BPOs.
• Fluent in English.
• Strong phone handling skills.
• Ability to multitask.
• Prioritise and Manage time effectively.
• Academics - Minimum Graduate
• Age - 20 to 25 years 

About UniAcco

UniAcco is an initiative by Adventum Offshore. UniAcco is a global student accommodation platform for students actively looking to study and stay in the UK.  We are a cross-border platform and one-stop solution where students can compare, consult, and choose their accommodation from several verified properties, simply and securely. By providing concierge services to premium customers to ensure them the best hassle-free experience abroad.

Our client is a Delhi based healthcare platform that is dedicated to Ayurveda and provides wellness solutions to its customers that is tailored and fine-tuned to their requirements. They have created a unique balance of Ayurvedic herbs and western medicine to come up with courses and medical advice which will not only rid their patients of the illness but also helps them bring the body back into balance.

Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.

As an Advertising Manager, you will be to bring about an increase in the Click Through Rates (CTRs) of Advertising collaterals, produce ground-breaking advertising copy, and uplift the brand perception in the company's majorly American/ Canadian audience.

What you will do:

• Producing ground-breaking advertising copy, something impactful, to bring about an increase in the Click Through Rates of Advertising collaterals, to uplevel the mundane marketing approaches
• Crafting high-converting ad copies for various advertising platforms and Writing high-CTR emails
• Developing concepts, scripts, storyboards for ads and working with designers and video editors to develop video ads
• Writing content for images/ website/ any other communication requirement of the firm
• Providing quality inputs in meetings and producing sky-rocketing results.
• Understanding and measuring the performance of every ad they create and developing new copies that better the previous results

What you need to have:

• Responsible for the design, build, deployment, debug & maintenance of iOS applications for app store
• Worked with the UI team to design the appropriate icon and display for the screens.
• Developed the database wrapper functions for data staging and modeled the data objects relevant to the mobile application.
• Tested the application on multiple iOS targets and debugged the issues that were found.
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Successfully deployed the app on the App Store and supported the app for different releases of iOS.
• Experience with DevOps development methodologies would be a plus

The Senior Full Stack Developer is responsible for bringing the platform to the next level and ensuring the stability of the core platform. S/he will report directly to our GM and will have the opportunity to participate in the next phase of growth at Delishop, developing the platform and adapting it to meet the needs of new verticals. S/he will have flexibility and responsibilities from day one with expectations to contribute to the growth of the company by bringing new ideas and solutions to the table.

Duties:

• Coordinate project work with junior staff under the supervision of the GM.
• Act as a technical lead to the junior staff
• Lead production troubleshooting.
• Participate in the ideation of how to optimise the platform.

Requirements:

• At least 4-5 years of working experience in development.
• Very good knowledge of ReactJS including workflows (eg: redux)
• Good knowledge of the LAMP stack (Linux, Apache/Nginx, MySQL, PHP).
• Experience creating and using APIs (REST)
• Solid experience with ExpressJS/lambda and other backend technologies
• Understand of token and authentication mechanisms (eg: JWT)
• Experience with AWS, Command line tools and Auto-Scaling Environments.
• Comfortable with GIT (CLI), including branching and merging.

Desirable Qualifications:

• Eager to try out and learn about new technologies and approaches every day.
• Attention to detail, problem solving and teambuilding skills.
• Able and confident to communicate in English with colleagues and clients.
• Curious about best practices and adopting them;
• Experience with leading development teams and interacting with clients.
• Works hard, party harder.

Compensation

• USD 1000-1200 per month
• Working Hours: TBD