Client Servicing

What we want to accomplish and why we need you?

Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.

What will you do everyday?

As a backend engineer you will be responsible for building the Haptik platform which is used by people across the globe. You will be responsible for developing, architecting and scaling the systems that support all the functions of the Haptik platform. While you know how to work hard, you also know how to have fun at work and make friends with your colleagues. 

Ok, you're sold, but what are we looking for in the perfect candidate?

Develop and maintain expertise in backend systems and API development, ensuring seamless integrations and scalable solutions, including:

• Strong expertise in backend systems, including design principles and adherence to good coding practices.
• Proven ability to enhance or develop complex tools at scale with a thorough understanding of system architecture.
• Capability to work cross-functionally with all teams, ensuring seamless implementation of APIs and solutioning for various tools.
• Skilled in high-level task estimation, scoping, and breaking down complex projects into actionable tasks.
• Proficiency in modeling and optimizing database architecture for enhanced performance and scalability.
• Experience collaborating with product teams to build innovative Proof of Concepts (POCs).
• Ability to respond to data requests and generate reports to support data-driven decision-making.
• Active participation in code reviews, automated testing, and quality assurance processes.
• Experience working in a scrum-based agile development environment.
• Commitment to staying updated with technology standards, emerging trends, and software development best practices.
• Strong verbal and written communication skills to facilitate collaboration and clarity.

Requirements*:

• A minimum of 5 years of experience in developing scalable products and applications.
• Must Have Bachelor's degree in Computer Engineering or related field.
• Proficiency in Python and expertise in at least one backend framework, with a preference for Django.
• Hands-on experience designing normalized database schemas for large-scale applications using technologies such as MySQL, MongoDB, or Elasticsearch.
• Practical knowledge of in-memory data stores like Redis or Memcached.
• Familiarity with working in agile environments and exposure to tools like Jira is highly desirable.
• Proficiency in using version control systems like Git.
• Strong communication skills and the ability to collaborate effectively in team settings.
• Self-motivated with a strong sense of ownership and commitment to delivering results.
• Additional knowledge of RabbitMQ, AWS/Azure services, Docker, MQTT, Lambda functions, Cron jobs, Kibana, and Logstash is an added advantage.
• Knowledge of web servers like Nginx/Apache is considered a valuable asset.
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* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume. 

Tell me more about Haptik

• On a roll: Announced major strategic partnership with Jio. 
• Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators. 
• Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up. 
• Huge market: Disrupting a massive, growing chatbot market. The global market is projected to attain a valuation of US $0.94 bn by the end of 2024 progressing from US $0.11 bn earned in 2015. 
• Great customers: Businesses across industries - Samsung, HDFCLife, Times of India are some that have relied on Haptik's Conversational AI solutions to engage, acquire, service and understand customers. 
• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact. 

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and don't shy away from breaking things! 

ABOUT THE ROLE:

As the Business Head, you will be a critical member of the senior leadership team, directly influencing the overall success and strategic direction of TartanHQ. You will be the driving force behind our revenue generation engine, formulating and executing comprehensive go-to-market strategies, leading all sales and marketing initiatives, cultivating strong and lasting relationships with our diverse clientele, and ultimately achieving ambitious revenue targets. This role demands a strategic thinker with a strong execution mindset, exceptional leadership capabilities, and a deep understanding of the [SaaS/Fintech/Banking] landscape. You will be empowered to build and lead a high-performing team and will play a key role in fostering a customer-centric culture within the organization.

Key Responsibilities:

1. Business Development and Strategic Partnerships:

• Identify and pursue new business opportunities: Proactively identify and qualify potential enterprise, startup, and mid-stage clients across relevant industries. This includes conducting thorough market research, identifying key target accounts, and developing tailored outreach strategies.
• Develop and execute strategic partnership initiatives: Identify, cultivate, and manage strategic partnerships with complementary businesses, technology providers, and industry influencers to expand market reach and create synergistic opportunities.
• Build and maintain strong relationships with key decision-makers and stakeholders: Establish and nurture long-term relationships with C-level executives, procurement leaders, and other key stakeholders within target client organizations. This involves consistent communication, understanding their business needs, and positioning TartanHQ as a trusted advisor.
• Lead the end-to-end sales cycle: Take ownership of the sales process from initial contact and qualification through presentations, negotiations, proposal development, and contract closure.
• Negotiate and close complex deals: Skilfully negotiate terms and conditions to achieve mutually beneficial agreements that drive significant revenue growth for TartanHQ.
• Develop and manage a robust sales pipeline: Build and maintain a healthy and predictable sales pipeline, accurately forecasting revenue and providing regular updates to the senior leadership team.
• Represent TartanHQ at industry events and conferences: Act as a company spokesperson, building brand awareness and generating leads through active participation in relevant industry events, conferences, and networking opportunities.

2. Sales and Marketing Strategy & Execution:

• Develop and execute a comprehensive go-to-market strategy: Define target markets, ideal customer profiles, value propositions, and effective channels to achieve ambitious growth objectives.
• Formulate and implement effective sales strategies: Develop and refine sales processes, methodologies, and tools to optimize sales effectiveness and efficiency. This includes defining sales targets, territories, and incentive structures.
• Develop and oversee the execution of integrated marketing strategies: Collaborate with the marketing team (or lead marketing efforts directly initially) to develop and implement impactful marketing campaigns across various channels (digital marketing, content marketing, social media, public relations, etc.) to build brand awareness, generate leads, and support sales efforts.
• Oversee and guide the sales and marketing team: Provide clear direction, set performance expectations, and offer ongoing coaching and support to the sales and marketing teams to ensure they achieve their individual and collective goals.
• Analyse market trends and competitive landscapes: Conduct in-depth market research to identify emerging trends, understand competitor strategies, and identify opportunities and threats. Utilize this analysis to inform strategic decisions and maintain a competitive edge.
• Collaborate with product development teams: Provide valuable market feedback and customer insights to the product development team to ensure our offerings align with market needs and customer demands.

3. Team Leadership and Development:

• Recruit, hire, and develop a high-performing team: Identify talent needs, lead the recruitment process for sales and marketing professionals, and build a skilled and motivated team.
• Provide mentorship and coaching to team members: Offer regular feedback, guidance, and development opportunities to empower team members to reach their full potential and contribute effectively to the company's success.
• Set clear performance goals and conduct regular performance reviews: Define measurable KPIs for team members and conduct regular performance evaluations to track progress and provide constructive feedback.
• Lead by example: Demonstrate strong work ethic, professionalism, and a commitment to achieving results.

4. Operational Excellence and Performance Management:

• Implement efficient systems and processes: Identify opportunities to optimize sales and marketing workflows, implement CRM systems (e.g., Salesforce, HubSpot), and leverage technology to improve efficiency and productivity.
• Monitor key performance indicators (KPIs): Define, track, and analyze relevant sales and marketing KPIs (e.g., lead generation, conversion rates, customer acquisition cost, revenue growth, churn rate) to measure success, identify trends, and pinpoint areas for improvement.
• Generate and present regular performance reports: Provide insightful reports on sales and marketing performance to the senior leadership team, highlighting key achievements, challenges, and strategic recommendations.
• Drive continuous improvement: Proactively identify areas for operational improvement within the sales and marketing functions and implement solutions to enhance efficiency and effectiveness.

Requirements:

• Experience: Minimum of 10 years of progressive experience in business development, sales leadership, and marketing within the SaaS, Fintech, or Banking industry is mandatory. This includes a proven track record of exceeding revenue targets and building successful teams within these sectors.
• Sales Experience: Must possess significant Software Sales and Enterprise Sales experience, demonstrating a deep understanding of the enterprise sales cycle, complex deal structures, and value-based selling. A strong and established network of contacts within the target industries is crucial.
• Ready To Travel: This role will require frequent travel, up to 50% of the time, both within the city and to other locations, for client meetings, industry events, and team engagements. Candidates must be comfortable with this level of travel.

Skills and Qualifications:

• Leadership Skills: Proven and demonstrable ability to effectively lead, motivate, and develop high-performing sales and marketing teams. Strong influencing skills to build consensus and drive results across different organizational levels and with external stakeholders.
• Business Acumen: A deep and comprehensive understanding of core business fundamentals, including financial management, strategic marketing principles, and effective sales methodologies. Ability to connect sales and marketing activities to overall business objectives.
• Strong Communication Skills: Exceptional written and verbal communication, presentation, and interpersonal skills to effectively articulate complex ideas, build rapport with clients, and communicate effectively with internal teams and stakeholders.
• Problem-Solving Skills: Demonstrated ability to identify, analyse, and resolve complex business challenges in a timely and efficient manner, using a strategic and analytical approach.
• Data-Driven Approach: A strong analytical mindset with a proven ability to leverage data and metrics to inform strategic decisions, track performance, and identify opportunities for optimization.
• Technical Proficiency: Solid understanding of SaaS products and broader technology trends relevant to the [SaaS/Fintech/Banking] industry. Familiarity with CRM and marketing automation platforms is highly desirable.
• Relationship Building Skills: Exceptional ability to build and maintain strong, long-lasting relationships with clients, partners, and internal stakeholders based on trust, mutual respect, and a deep understanding of their needs.
• Entrepreneurial Mindset: A proactive, results-oriented, and innovative mindset with a passion for driving growth and a willingness to take on challenges and explore new opportunities. A strong sense of ownership and accountability is essential.

Benefits:

• Stock Options: We believe that all employees deserve to own a part of Tartan. Everyone should be rewarded for a successful company outcome. You will be granted stock options as part of your compensation package, aligning your success with the company's growth.
• Health Insurance: We believe you and your family deserve robust health coverage because we care about them too. A comprehensive health policy of 3 lakhs is provided, along with other health and wellness benefits for you and your immediate family. We are committed to supporting your well-being.
• MacBook: You will receive a company-provided MacBook for your work, irrespective of your specific role at Tartan. We believe in providing our team members with the best tools to succeed.

Job Description for Senior System Administrator

Role Description

This is a full-time remote role for a Senior System Administrator. We are seeking a highly skilled and experienced Senior System Administrator to manage and ensure the efficient operation of our computer systems, networks, and data security systems. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a deep understanding of system administration and IT infrastructure management. This role demands expertise in delivering outstanding remote support to our diverse team across various time zones, including Dubai and the USA, by swiftly managing urgent issues and implementing solutions that uphold peak system performance and security.

Key Responsibilities:

• Provide technical guidance and support to users, addressing and resolving IT-related issues in a timely manner.
• Ensure system and data security is maintained at a high level, implementing protective measures against unauthorized access, modification, or destruction.
• Monitor system performance, troubleshoot issues, and ensure the long-term efficiency of IT services and systems.
• Collaborate with IT team members and other departments to identify needs, evaluate potential enhancements, and implement solutions that support business objectives.
• Oversee and manage the installation, maintenance, and support of the organization's IT infrastructure, including servers, networks, operating systems, and associated hardware and software.
• Develop and maintain disaster recovery plans to ensure data is securely backed up and can be quickly restored.
• Stay current with the latest technologies and trends in system administration and IT infrastructure management.

Qualifications:

• Educational Background: Bachelor’s degree in computer science, Information Technology, or a related field.
• Professional Experience: Minimum of 7 years of experience in system or network administration, with at least 5 years in a senior role, specifically managing a hybrid IT infrastructure.

Core Technical Expertise:

• Hybrid Environment Mastery: Experience managing both on-premise components (Windows Server, Active Directory, VMWare virtualization, Veeam Backup, Exchange Server 2019) and cloud-based resources in Microsoft Azure (Office 365, Azure file services, storage solutions, web-based application hosting).
• Networking: Configuration and management of LAN and WAN, firewall setup, DNS, DHCP, and network troubleshooting. Proficiency in network performance monitoring and optimization tools.
• User Support: Support for user-level systems such as Windows 11, Microsoft Outlook, and telephone systems.
• Security Expertise: Comprehensive security knowledge, risk management, data protection, security infrastructure management, access control, and incident response.

Additional Qualifications:

• Problem-solving and Communication Skills: Exceptional problem-solving capabilities for complex technical issues. Strong communication skills for explaining technical and security-related matters to non-technical team members.
• Certifications: Possession of relevant certifications is highly valued, reflecting expertise in key areas:

·       General IT and Windows Environments: CompTIA A+, Microsoft Certified: Windows Server.

·       Microsoft Azure Cloud: Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert.

·       Networking: Cisco Certified Network Associate (CCNA), CompTIA Network+.

·       Security: CompTIA Security+, Certified Information Systems Security Professional (CISSP)

Work Hours & Set up

·       Night Shift : 7:30 PM – 4:30 AM (Only applicants who can commit to this schedule will be considered).

·        Work from Home Setup

• NLP 

• ML programming
• Spark
• Model Deployment
• Experience processing unstructured data and building NLP models
• Experience with big data tools pyspark
• Pipeline orchestration using Airflow and model deployment experience is preferred

We are looking for a rockstar designer to join our UI/UX design team, and help us build world-class experiences for our mobile app! As a member of our rapidly growing team, your role would be to envision how our users experience our product, and bring that vision to fruition in an inspiring way. You will take on complex problem statements and transform them into accessible & intuitive designs for the end users spread across the globe.

You will work closely with the founding team, identify & define key user personas, advocate their needs and ensure that the final product is easy-to-use and delightful for our customers across the world. If being part of a top-notch team working on industry-defining products at a startup-pace and global-scale excites you, then this role might be for you.

• Understand our target users, understand their pain points, and design beautiful UI/UX for them to experience the magic of our consumer mobile app
• Create interaction flows, wireframes, visual designs, illustrations and prototypes for various user journeys in the mobile app
• Collaborate & coordinate with product managers, marketers and engineers to translate your designs into a usable product
• Identify ways to validate your design and rapidly iterate new ideas
• Define, develop & extend the visual design systems & style guide in accordance with the Flash brand

• A degree in Visual Design, Human Computer Interaction, or any equivalent field, followed by over 4 years of professional experience crafting UI/UX designs
• Your work speaks for itself - you would be required to share an up-to-date portfolio consisting of your past projects, their outcomes and your design process
• Proficiency in design techniques such as sketching, research, moodboarding, mock-ups, prototyping, visual designing, copywriting, etc.
• Knowledge of industry-standard design tools such as Figma / Sketch / Adobe Creative Cloud, etc.
• Excellent communication skills and cross-team collaboration
• Previous experience in UI/UX design for a consumer-facing mobile apps

• Culture that focuses on letting you evolve and realize your potential
• Solve challenging problems at global scale, together with other bright minds
• Competitive pay, and generous ESOPs for wealth creation
• People that you’ll love to surround yourself with (we over-index on this during our hiring process)
• Comprehensive insurance for you and your family, so that you have one less thing to worry about

• Must have knowledge in Angular or React frontend and Node JS
• Write reusable, testable, efficient code
• Knowledge of creating front-end applications using HTML5, CSS, and Javascript.
• Candidates should have Knowledge of recent Angular versions and should be comfortable working independently.
• Should have working experience with database modeling, ability to plan DB schema and write queries with ease(MongoDB, MYSQL, Redis)
• Implementation of security and data protection
• Comfortable working with Git/Github
• Ability and willingness to manage multiple projects and tasks.

Exp : 3 to 10 Years

Required Skills:

• Hands-on experience in installing, configuring and upgrading AAEP, POM, Speech solutions for global customers.
• Knowledge on integration of AAEP, POM, Speech servers with other adjunct and UC solutions.
• Well versed with Linux commands.
• Knowledge in deploying VMWare/OVA would be added advantage.
• Knowledge on Avaya product like CM, SM, SMGR, WebLM, Call center routing etc. would be added advantage.
• Installation, upgrade and integration AAEP, POM, Speech servers for global customers especially in USA.
• Testing and troubleshooting as required.
• Good planning & analytical skills and ability to communicate effectively with global customers. Work under pressure and deliver on customer timelines.
• Implementation and testing will require to be done during customer approved maintenance windows in the respective countries or regions. Will require late night work during implementation & testing.

• Good written and verbal communication skills
• Must have experience working with global customer
• Self-starter and capable of working independently
• Quick learning ability to learn future skills as per business requirement
• Able to work in flexible hours (including late India night and early morning) to support global customers in North America region

Mechanical Designing, Drawing Reading and Interpretation, Concept Design, Detailing, Assembly, Preparation of Shop Loading Drawings & Coordinating With Manufacturing at Factory

AutoCAD Knowlesge is a must