Business Developer

Job Summary:

We're looking for an enthusiastic and proactive Product Support Engineer Intern to join our dynamic team. In this role, you'll play a key part in delivering product support to our global clients, ensuring they enjoy a smooth and efficient experience with our product offerings. You will have the chance to interact with customers globally and gain valuable exposure to various regions, including the USA, UK, Europe, Japan, China, Singapore, and India.

Responsibilities include but are not limited to:

• · Lead the setup and execution of POCs for clients, ensuring alignment with business objectives.
• · Work closely with internal teams (product, project manager, sales and support) to ensure quality setup which is fully tested and ready for delivery.
• · Collaborate with internal stakeholders to understand requirements and tailor POC solutions that demonstrate the value of AI.
• · Ready to troubleshoot and resolve any technical challenges that arise during the POC phase.
• · Document the observation for product improvement, track the results from POC implementations to showcase the business impact of AI solutions.

Requirements:

• · Minimum qualification: BTech or related branches.
• · Experience: 0-1 years of experience in a similar role in customer support or technical support.
• · Excellent written and verbal communication skills in English.
• · Ability to learn and use software systems like SmartWinnr effectively.
• · Proficiency with Gmail and Microsoft products (PowerPoint, Excel, Word).
• · Results-driven, self-starter with strong motivation and persistence.
• · A passion for helping others and providing exceptional support.

What We Offer:

• · Mentorship from experienced professionals in the field.
• · Exposure to real-time projects and industry challenges.
• · Opportunities to develop both technical and professional skills.
• · A collaborative and innovative work environment

Roles and Responsibilities

• Good Hands-on exp. in Spark
• Extensive exp. in Scala (IDE- Eclipse/IntelliJ)
• Working knowledge to create and work on Maven Project. Scala Maven Plugin. POM File
• Azure Data Factory, Azure Databricks

Business Development Manager Responsibilities:

• Contacting potential clients to establish rapport and arrange meetings.
• Planning and overseeing new marketing initiatives.
• Researching organizations and individuals to find new opportunities.
• Increasing the value of current customers while attracting new ones.
• Finding and developing new markets and improving sales.
• Attending conferences, meetings, and industry events.
• Developing quotes and proposals for clients.
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.

Business Development Manager Requirements:

• Bachelor’s degree in business, marketing or related field.
• Experience in sales, marketing or related field.
• Strong communication skills and IT fluency.
• Ability to manage complex projects and multi-task.
• Excellent organizational skills.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Proficient in Word, Excel, Outlook, and PowerPoint.
• Comfortable using a computer for various tasks.

At Anarock Tech, we are building a modern technology platform with automated analytics and reporting tools. This offers timely solutions to our real estate clients while delivering financially favourable and efficient results.

If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, Anarock is the place for you.

Technical Support Specialist

- Minimum experience of 2-5 years with good exposure in customer handling with different software products.

- Provide telephone and email-based pre-sales and post-sales technical support for our software products.

- Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues.

- Resolution of problem/request logs within contracted SLA targets and ensuring users are regularly updated.

- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.

- Create and maintain support knowledgebase.

- Good knowledge of SQL for debugging user issues.

Mandatory Skills

- Hands-on experience with HTML/CSS, Javascript, REST APIs and APIs

- Hands-on experience with SQL.

- Excellent written and verbal communication skills.

- Logging and keeping records of customer/employee queries through the ticketing system on Freshdesk, Slack and other channels.

- Map out weekly and monthly reports on unresolved issues for Tech, and Operations.

- updating FAQs from time to time.

- Maintain updated curriculum database and training records

- Assist Training Managers and Technical Content Writers in updating training docs with newly implemented features, business cases and use cases that occurred in day-to-day activity.

- Good analytical and people management skills to solve understanding gaps in teams via up-to-date technical knowledge

Experience: 3 - 5 years

Skills that will help you build a success story with us

• Strong communication skills.

·     You should be a good team player.

·     Should be able to coordinate with onsite/ functional/development teams for project tasks.

·     Must be dynamic with a strong sense of responsibility and a positive attitude.

·     We believe you are:

o  An innovator with intellectual curiosity and creativity

o  Adaptable, flexible and a professional with integrity

o  A good communicator with excellent verbal and written communication skills

o  Problem solver with detailed analytical and judgmental skills

o  An enthusiastic person in sharing knowledge with team members and

o  A good mentor for juniors in the team

Anarock Ethos - Values Over Value:

Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.

We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them. 

Responsibilities:

Develop new user-facing features and behavior

Build reusable code and libraries for future use

Optimize applications for maximum speed and scalability.

Collaborate with other team members and stakeholders

Skills:

Proficiency with fundamental front end languages such as Photoshop, HTML5, CSS3, Bootstrap, and JavaScript.

Knowledge of WordPress frontend as well as backend. 

Familiarity with JavaScript frameworks such as Angular JS. Proficiency in server-side languages such as PHP.

Familiarity with database technology such as MySQL.

What you need to have: