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Clickpost Careers

http://www.clickpost.in
Founded
2015
Type
Product
Size
20-100
Stage
Raised funding
About
ClickPost is the simple shipping API for the Aramex API, FedEx API, Delhivery API, Ecom Express API, and more. Compare rates, manifest shipments, track packages, and more.
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Connect with the team
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Divya Jha
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Naman Vijay
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PrashantGupta
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Kumar Mrigendra
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Pranshu Kacholia
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Jobs Clickpost
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Ridhi Dhariwal

Jobs at Clickpost

at Clickpost
DP
Posted by Ridhi Dhariwal
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The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

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Remote only
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2 - 7 yrs
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₹4L - ₹12L / yr
Customer Success
SaaS
Communication Skills
B2B Marketing
  • Drive Customer Success Outcomes
    • Increase renewal rates and reduce churn
    • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
    • Drive new business growth through greater advocacy and reference-ability
  • Optimize Customer Lifecycle
    • Identify opportunities for continuous improvement
    • Learn from best practices in industry
    • Take Decisions on contentious issues during customer journey
  • Manage Customer Success Activities
    • Customer Support Management
    • Customer Success Management
    • Renewals
    • Billing and Collections (along with finance)
    • Advocating for Cross Sell and Upsell
  • Inspire Customer Success Across Company
    • Create company-wide culture of Customer Success
    • Align with Marketing around marketing to existing clients
    • Align with Product around driving product roadmap
    • Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
    • Create company-wide customer feedback loop
    • Align with Finance around measurement and forecasting
    • Align with Executive Team around key metrics and objectives

Requirements:

  • 2+ years experience in B2B organizations
  • Strong empathy for customers AND passion for revenue and growth
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Ideally combined background of post-sale and sales or business experience
  • Excellent communication and presentation skills
  • Deep understanding of value drivers in recurring revenue business models
  • Analytical and process-oriented mindset
  • Demonstrated desire for continuous learning and improvement
  • Relevant Bachelor’s degree; preference for computer science or related degrees
  • Need - good excel skills. Want - good ppt skills
  • Handling tough situations or unhappy customers
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at Clickpost
DP
Posted by Ridhi Dhariwal
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The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

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Remote only
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1 - 4 yrs
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₹5L - ₹10L / yr
Sales
International sales
Lead Generation
outbound calling
It's a high responsibility, high growth role, and you'll get an awesome experience of launching and growing in new global markets. People working as SDR in SaaS companies are highly encouraged to apply

- 1-4 years of experience in US/Europe outbound calling is mandatory

Day-to-day responsibilities:

- Prospecting and qualifying leads through different communication channels for International markets

- Understand the current business of leads and communicate the value proposition of ClickPost

- Establish a strong rapport with potential clients via phone/email/LinkedIn to set up meetings for Account executives

- Learn, leverage, and help evolve the lead generation process.

- Craft email campaigns for potential markets and educate prospects about Clickpost's value proposition

Requirements:

- 1-4 years of experience in selling to companies from US/Europe (Mandatory)

- Excellent written and verbal communication skills

- Highly energetic and positive outlook

- Ability to understand client needs and evaluate product fitment

- Strong process-orientation
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at Clickpost
DP
Posted by Ridhi Dhariwal
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The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

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Remote only
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2 - 5 yrs
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₹4L - ₹10L / yr
SaaS
Customer Success
client onboarding
Onboarding
 an onboarding  Manager, you are the link between our customers and the product. You will :- Work with a wide variety of clients across the Ecommerce Industry and analyze/understand customer needs and translate them into the best possible Clickpost solution.- Respect project deadlines and keep track in order to deliver an outstanding customer experience.- Be responsible for your own portfolio of clients and engage with them from the onboarding until the go-live.- Work closely with our sales, product team, and tech team to ensure the best customer journey and aid product design and development.- Help our clients get the most out of Clickpost by providing training, demos, support, and reduce churns. About You :You are a proactive person with both commercial and analytical skills. You also :- Have excellent communication skills, and are comfortable speaking to stakeholders at different levels - from Product managers to CTOs;- Have Project management skills;- Have a Bachelor’s/Master’s degree;- Are flexible & self-structured with the ability to shift gears quickly and efficiently;- Are as excited about technology as we are;- Are able to communicate efficiently with developers and Product Managers;- Having experience in a similar position, in Startups or in Saas Company is a plus
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at Clickpost
DP
Posted by Kumar Mrigendra
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The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

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NCR (Delhi | Gurgaon | Noida), Bengaluru (Bangalore)
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1 - 4 yrs
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₹5L - ₹8L / yr
Onboarding
Client Servicing
onboard
Client Management

JD -

Given our business model, where our customers pay us over time, Customer experience is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our service. As such, we need a leader to own driving success for our customers. This role includes responsibilities for Customer experience, retention and Customer Success (e.g., onboarding, support, services, adoption, advocacy, retention, etc.)

  • Drive Customer Experience Outcomes
  • Define and Optimize Customer Lifecycle
  • Manage Customer Experience Activities
  • Measure the Effectiveness of Customer Experience processes
  • Build a World-class Team
  • Inspire Customer Success Across Company

Requirements -

  • 1-4 years experience in leading customer-facing organizations
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Ideally combined background in E-commerce or Saas industries
  • Strong empathy for customers AND passion for revenue and growth
  • Deep understanding of value drivers in recurring revenue business models
  • Analytical and process-oriented mindset
  • Demonstrated desire for continuous learning and improvement
  • Enthusiastic and creative personality with the ability to inspire others
  • Excellent communication and presentation skills
Read more
at Clickpost
DP
Posted by Kumar Mrigendra
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The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

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Remote, NCR (Delhi | Gurgaon | Noida)
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2 - 3 yrs
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₹6L - ₹8L / yr
Javascript
HTML/CSS
React.js
TypeScript
NodeJS (Node.js)
+2 more
Clickpost is Asia’s fastest-growing Logistics Intelligence Platform working with leading retailers across India (including 6 Unicorns) to help them manage 120+ Logistics partners via a single API gateway.
We are funded by Times Internet, Rebright partners, and other marquee investors and are consecutively profitable. We have grown 5x in the past 1 year.
We are hiring a Frontend developer for our team. The person will be directly contributing to our exponential growth.

### Responsibilities
● Translate wireframes/designs to high-quality code.
● Design and maintain reusable, reliable and high-performance code.
● Ensuring web design is optimized for smartphones.
● Maintaining brand consistency throughout the design.
● Identify Bottlenecks and come up with the optimised and scalable solution.
● Help maintain code quality by code reviews and automation of operations.

### What you bring to us from the professional side
● 2+ Years experience in OO JavaScript and Front-end frameworks specifically.
● Expertise knowledge of HTML5/ CSS3/ JavaScript.
● Familiar with UI layouts, SASS, Bootstrap, and the CSS GRID system.
● Proficient with JavaScript frameworks/libraries such as React, AngularJs, jQuery, etc.
● Good understanding of asynchronous request handling, partial page updates, and Ajax.
● Proficient understanding of cross-browser compatibility issues and ways to work around them.
● Experience with various JavaScript module bundlers (e.g. webpack, gulp, etc.).
● Experience with graphic design applications such as Figma, Sketch, Adobe XD, Photoshop(PSD to HTML).
● Proficient understanding of code versioning tools, such as Git, Mercurial, or SVN.

### Nice to haves
● Bonus to have an understanding of backend technologies like NodeJs & Python.
● Knowledge of isomorphic React.

### You would be a good fit if?
● No, you need not know it all, but are inquisitive and have a willingness to learn.
● We don’t believe in micro-management hence, you should be open to feedback, take ownership of tasks, and has a tremendous passion for the work.
● Humble and Adaptive in approach.
● We are transparent as a company and expect you to be transparent and trustworthy.
● We are a growing startup, you should be able to catch up with the hustle and be proactive.
Read more
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