Clickpost
https://clickpost.inAbout
ClickPost is the simple shipping API for the Aramex API, FedEx API, Delhivery API, Ecom Express API, and more. Compare rates, manifest shipments, track packages, and more.
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Jobs at Clickpost
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- Drive Customer Success Outcomes
- Increase renewal rates and reduce churn
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
- Drive new business growth through greater advocacy and reference-ability
- Optimize Customer Lifecycle
- Identify opportunities for continuous improvement
- Learn from best practices in industry
- Take Decisions on contentious issues during customer journey
- Manage Customer Success Activities
- Customer Support Management
- Customer Success Management
- Renewals
- Billing and Collections (along with finance)
- Advocating for Cross Sell and Upsell
- Inspire Customer Success Across Company
- Create company-wide culture of Customer Success
- Align with Marketing around marketing to existing clients
- Align with Product around driving product roadmap
- Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
- Create company-wide customer feedback loop
- Align with Finance around measurement and forecasting
- Align with Executive Team around key metrics and objectives
Requirements:
- 2+ years experience in B2B organizations
- Strong empathy for customers AND passion for revenue and growth
- Ability to manage influence through persuasion, negotiation, and consensus building
- Ideally combined background of post-sale and sales or business experience
- Excellent communication and presentation skills
- Deep understanding of value drivers in recurring revenue business models
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and improvement
- Relevant Bachelor’s degree; preference for computer science or related degrees
- Need - good excel skills. Want - good ppt skills
- Handling tough situations or unhappy customers
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
- Establish a strong rapport with potential clients via all communication channels, including phone, email, and LinkedIn, to set up meetings for the Demo Engineers and Account Executives. This involves engaging in meaningful conversations, understanding their needs, and building a relationship of trust and credibility.
- Craft and lead outbound campaigns for potential markets, utilizing various channels such as email, social media, and other relevant platforms. These campaigns should focus on educating prospects about Clickpost's value proposition, highlighting the benefits and unique features of the product or service.
- In order to excel in this role, having a minimum of 2+ years of experience in sales roles would be beneficial. If this experience is specifically in the SaaS, logistics, or eCommerce industry, it would be considered a bonus. This background would provide valuable insights into the target market and an understanding of the challenges and opportunities within these industries.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
JD -
Given our business model, where our customers pay us over time, Customer experience is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our service. As such, we need a leader to own driving success for our customers. This role includes responsibilities for Customer experience, retention and Customer Success (e.g., onboarding, support, services, adoption, advocacy, retention, etc.)
- Drive Customer Experience Outcomes
- Define and Optimize Customer Lifecycle
- Manage Customer Experience Activities
- Measure the Effectiveness of Customer Experience processes
- Build a World-class Team
- Inspire Customer Success Across Company
Requirements -
- 1-4 years experience in leading customer-facing organizations
- Ability to manage influence through persuasion, negotiation, and consensus building
- Ideally combined background in E-commerce or Saas industries
- Strong empathy for customers AND passion for revenue and growth
- Deep understanding of value drivers in recurring revenue business models
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and improvement
- Enthusiastic and creative personality with the ability to inspire others
- Excellent communication and presentation skills
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Javascript
HTML/CSS
React.js
NodeJS (Node.js)We are funded by Times Internet, Rebright partners, and other marquee investors and are consecutively profitable. We have grown 5x in the past 1 year.
We are hiring a Frontend developer for our team. The person will be directly contributing to our exponential growth.
### Responsibilities
● Translate wireframes/designs to high-quality code.
● Design and maintain reusable, reliable and high-performance code.
● Ensuring web design is optimized for smartphones.
● Maintaining brand consistency throughout the design.
● Identify Bottlenecks and come up with the optimised and scalable solution.
● Help maintain code quality by code reviews and automation of operations.
### What you bring to us from the professional side
● 2+ Years experience in OO JavaScript and Front-end frameworks specifically.
● Expertise knowledge of HTML5/ CSS3/ JavaScript.
● Familiar with UI layouts, SASS, Bootstrap, and the CSS GRID system.
● Proficient with JavaScript frameworks/libraries such as React, AngularJs, jQuery, etc.
● Good understanding of asynchronous request handling, partial page updates, and Ajax.
● Proficient understanding of cross-browser compatibility issues and ways to work around them.
● Experience with various JavaScript module bundlers (e.g. webpack, gulp, etc.).
● Experience with graphic design applications such as Figma, Sketch, Adobe XD, Photoshop(PSD to HTML).
● Proficient understanding of code versioning tools, such as Git, Mercurial, or SVN.
### Nice to haves
● Bonus to have an understanding of backend technologies like NodeJs & Python.
● Knowledge of isomorphic React.
### You would be a good fit if?
● No, you need not know it all, but are inquisitive and have a willingness to learn.
● We don’t believe in micro-management hence, you should be open to feedback, take ownership of tasks, and has a tremendous passion for the work.
● Humble and Adaptive in approach.
● We are transparent as a company and expect you to be transparent and trustworthy.
● We are a growing startup, you should be able to catch up with the hustle and be proactive.
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