Category Manager

What you need to have:

Job Role: Sr. Recruiter /Leads/Account Managers

Job Location: Indore

Job Type: Work From Office

Equal Opportunity Provider: We welcome & encourage both Female & Male candidates to work with us.

 

Shift Timing: US Time Zone (Night Shift)

• For Male Candidate: Any time between 6:00 PM IST to 6:00 AM IST actual shift would be allotted as per the business requirement.
• For Female Candidates: 8:00 PM to 5:30 (Fixed Shift)

 

Roles & Responsibilities:

• Accountable for managing the Requirements from the clients and generation of revenue as per expectations
• Mapping the client’s needs and getting the best out of available opportunities
• Balancing the workload as per the available resources and getting the job done
• Responsible for the productivity of the Team Members and their growth in the organization         
• Co-ordination with other departments to complete the recruitment cycle
• Responsible for maintaining Individual and team data base.
• Proactively recruit and maintain relationships with highly sought-after candidates for client marketing
• Responsible for team’s success in delivering the pre-defined targets.

 

Requirements:

• Should have minimum of 3+ years of experience as Team Leader in a direct or MSP based US Recruitment environment.
• Candidates willing to take challenging job only needs to apply.
• Experience in end-to-end recruitment cycle for US Based clients with hands on experience of working in the MSP environment.
• Must have experience in handling a diverse team.
• Excellent understanding the client requirements and the ability to drive them through a complete recruitment cycle.
• Working closely with Sales / Account Manager to anticipate requirements & identify potential resource pool.
• Driving the teams to achieve their targets along with his/her own targets.
• Able to multi-task and work within tight deadlines Demonstrates the ability to quickly evaluate and prioritize tasks must be proactive & self-driven.
• Self-starter, motivated and detailed/results oriented

• Should have experience in both sales (hunting) and Account Management (Farming)
• Should have a track record of managing an account for more than 4-7 years with the growth record
• Should possess excellent oral and written communication skills
• Should be willing to have short trips to US / UK for 4 - 7 times a year
• Should have a very good understanding of Technology services
• Should have managed multiple customers/clients
• Exposure to project/ program management would be desirable

Responsibilities:

• Establish productive, professional relationships with key personnel in assigned accounts.
• Build a deep understanding of the assigned account's business and identify potential opportunities.
• Build the pipeline for the existing and new services.
• Be the Primary contact to the assigned account and ensure the relationship is built at all levels.
• Coordinate the involvement of company resources, including delivery, support functions, and management team to meet the account performance objectives and customer expectations.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Responsible for Customer Satisfaction and work with the counterpart on the delivery side
• Own the account and perform the Account Analytics to be able to create growth
• Make sure the CRM is up to date.
• Ensure Account level metrics exist and run a monthly/quarterly steering committee meeting with the stakeholders on both sides
• Own the contract process with all the accounts
• Ensure the client has the complete visibility of all the Aspire services with periodic updates
• Meets assigned targets for profitability and strategic objectives in assigned accounts.
• Ensure compliance to the Account Management process as defined by the company

Accountabilities and Performance measures:

• Achieves assigned targets in the designated accounts.
• Meets assigned expectations for profitability.
• Ensure the collections are done on time (DSO is a metric)
• Achieves strategic customer objectives defined by company management.
• Completes strategic customer account plans that meet company standards.
• Work timing would be aligned to the respective geography.

Key communication points:

• Within Aspire: Senior Management, Service Line Heads and Managers, Project Managers of the assigned accounts, Marketing teams
• Customer Side: CXO, VPs, Product Managers
• Maintains high customer satisfaction ratings (CSAT) that meet company expectations.

 

Requirements:

• Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation. 
• Prior work experience in tax software solution or tax advisory companies preferred.
• Ability to effectively service large portfolio of customers
• Excellence in Interpersonal Skills with strong command on spoken and written communication skills
• Ability to thrive in a multi-tasking environment

Roles and Responsibilities:

• Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc.
•   Logging and keeping records of customer/employee queries
• Analysing call logs so you can spot common trends and underlying problems, to guide support team
• Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates.
• Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response.
• Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements.
• Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention.
• Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables.
• Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio. 

Hey Everyone, look forward to talk to you. We are a disruptive start up in fashion marketplace segment working on core [email protected] crunch, websummit,voted top 100 start ups from the Asia region by Tech.co& Red herring. We are hiring! Team of Ex-flipkart,intel, myntra, intuit, ibm and others. We look forward to see you onboard in this amazing journey forward. Thanks & Regards Govind Founder/CEO @ Affairal +919972668335/+918904013330 Job Perks Free lunch

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