Cutshort logo
Disruptive Fashion Commerce company logo
Jr.Customer Support Executive
Jr.Customer Support Executive
Disruptive Fashion Commerce company's logo

Jr.Customer Support Executive

Agency job
via Unnati
0 - 2 yrs
₹2.5L - ₹3L / yr
Full time
Bengaluru (Bangalore)
Skills
Customer Support
Customer Service
Customer Retention
Client Servicing
Communication Skills
MS-Excel
Customer Complaint
Customer Interaction
Client Relationship
Multi Lingual
Do you want to be part of a rapidly growing fashion start up and experience the fast paced growth in your career along with being up to date with fashion? Then read on.

Our client is a Community Commerce company that focuses on fashion and accessories. Their community network and technology is leading a rejig of Fashion retail and supply chain in India. Their network creates users as buyers and sellers at the same time, offering unbeatable prices on products and rewards for sharing deals across social media.

The founders are alumnus of prestigious tech and business institutes, with expertise and experience with ECommerce and distribution facilities. They have ensured quality and fashion with the factory price tag, that works best when shared rapidly with communities on social networking.

As a Jr.Customer Support Executive, you will be managing and building strong relationship with the customer.
 
What you will do:
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Providing feedback on the efficiency of the customer service process.
  • Ensuring customer satisfaction and provide professional customer support
  • Follow up on order status with internal teams.
  • Convert Cancelled and Pending orders by calling customers.
  • Effectively speaks, writes and presents clearly with persuasion.

 


Candidate Profile:

What you need to have:

  • Preferably experienced in dealing with fashion products.
  • Command over MS Excel
  • Enthusiasm to work with a passionate team.
  • At least 1 year of working experience
  • Fluency in English, Hindi, Kannada. Tamil & Telugu (preferred)
  • Good E-Mail writing skills (Must)    

 


Experience: 0 to 2 years

Annual CTC: Rupees 2,50,000 to 3,00,000

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos

About Disruptive Fashion Commerce company

Founded
Type
Size
Stage
About
N/A
Company social profiles
N/A
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring

Similar jobs

Technocruitx universal services pvt ltd
Gandhinagar
0 - 1 yrs
₹1.4L - ₹2.2L / yr
Customer Service

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

  • Communicate with customers via phone, email and chat
  • Provide knowledgeable answers to questions about product, pricing and availability
  • Work with internal departments to meet customer's needs
  • Data entry in various platforms Qualifications
  • Freshers can apply
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
Read more
iFuture Globistic Limited
Priyanka Marra
Posted by Priyanka Marra
Bengaluru (Bangalore)
0 - 2 yrs
₹2L - ₹3L / yr
Customer Service
Customer Support
English Proficiency

Roles & Responsibilities:

1. Answer incoming calls and respond to customers

2. Management and resolve customer complaints.

3. Research required information using available resources

4. Document all call information according to standard operating procedures

5. Forward the complaint to the concerned area technician

6. Resolve escalated customer complaints

7. Complete call logs and reports

8. Manage large amounts of inbound calls in a timely manner

Skills:

1. Proficient in relevant computer applications

2. 10th pass or any higher education

3. Excellent data entry and typing skills

4. Superior listening, verbal, and written communication skills

5. Ability to handle the stressful situation appropriately

6. Fluent in Kannada and English.

7. Ability to multi-task, set priorities and manage time effectively.

Job Types: Full-time, Regular / Permanent

Schedule:

 

  • Rotational shift

 

Education:

 

  • Higher Secondary(12th Pass) (Preferred)

 

Language:

 

  • Kannada and English (Preferred)

 

 

 
Edit job
 
Open
View public job page
Read more
An edutech company
Remote, Bengaluru (Bangalore)
1 - 2 yrs
₹5L - ₹6L / yr
Customer Relationship Management (CRM)
Communication Skills
Phone support
Business Writing
Junior Client Relationship Manager
Role in a nutshell: "to answer client queries related to using of Superset software product that they have purchasedon email channel, and largely phone channel; to understand queries, resolve them by providing ways to achieve use cases using Superset tool"
 
Skill requirements really are:
1. Good spoken English
2. Should not see this as a temporary role/should be serious to work
 
The office is 5 days a week.
In this role, will be expected to respond to customers on Saturdays too.
 
Office culture is very open and friendly, all team members are helpful. Full ownership of work and freedom to experiment.
Growth path: grow into Customer Success Lead role, wherein given responsibility to monitor adoption of accounts and track renewals and overall customer adoption rates.
 
Note: Initially all work will be remote (for the next 2-3 months or longer as the pandemic situation demands); after the pandemic, would be required to be in Bangalore/relocate to Bangalore for in-office work.
 
 
Feel free to reach out to me for any queries.
 
Thanks,
Shashi
 
 
Read more
Enable Ist
Remote only
0 - 3 yrs
₹1.9L - ₹3.2L / yr
Communication Skills
Active listening

Our Client an E-commerce leader is looking for Customer Service Associate-International Chat Process

Job involves assisting customers in expediting orders and correcting post-sales problems primarily through mail, chat and phone in a fun and fast-paced environment.

Job involves 5 days working along with night shifts.

Qualifications and Attributes

Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

Excellent English Communication Skill(Verbal & Written)

Read more
Meero
at Meero
1 recruiter
Yogitha M
Posted by Yogitha M
Bengaluru (Bangalore)
2 - 6 yrs
₹1.4L - ₹3L / yr
Customer Service
Customer Support
Communication Skills
Content Writing
Inbound Marketing
+2 more

BCS Care EMEA Agent

 

WHAT YOU'LL DO

 

- Support customers by providing helpful information, answering questions, and responding to complaints.

- Knowledge of how to talk and communicate effectively.

- Think fast and understand situations and come up with the best possible solution.

- First point of contact for photographers, clients and customers majorly through Chats/Emails.

- Quick in responding to Live chats and Inbound Calls

- Work effectively with the team.

 

WHAT YOU'LL NEED

 

- 2 to 5 years of experience.

- Comfortable with rotational shifts if needed.

- Telephone ease

- Prior experience in Customer Service - Voice or Semi voice

- Fluent English and excellent communication

- Rigorous, hardworking, but fun

- Challenging & Goal oriented mindset

- Prior experience in customer relationships is a plus.

- Basic French language written and spoken language is a plus.

Read more
NCR (Delhi | Gurgaon | Noida)
3 - 7 yrs
₹4L - ₹5.5L / yr
Phone support
Customer Relationship Management (CRM)
Customer Support
Customer Service
Magento
+4 more
Are you an expert in understanding clients' needs and giving them the world class experience with a fashion brand?
 
Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.

Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
 
As a Senior Associate - Customer Experience, you will build sustainable relationships and trust with customers through open and interactive communication
 
What you will do:
  • Creating, maintaining reports and presenting it to stakeholders.
  • Managing large amounts of calls and emails, and social media, if required.
  • Identifying and assessing customer’s needs to achieve satisfaction.
  • Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
  • Providing accurate, valid and complete information by using the right methods/ tools
  • Following communication procedures, guidelines and policies
  • Taking the extra mile to engage customers



What you need to have:
  • Strong customer handling skills on phone and email.
  • Familiar with CRM systems and practices.
  • Prior experience with Freshdesk and Magento would be a plus.
  • Customer orientation and ability to adapt/ respond to different types of people.
  • Excellent communication skills ( both written and verbal ).
  • Ability to multitask, prioritize and manage time effectively.
  • Empathy and Compassion.
  • Punctuality.
  • Ability to stretch long hours and work for the bigger vision of the company.
  • Experience with microsoft office and G-suite (google). Basics of microsoft excel for reporting purposes is a MUST.
Read more
Enpass Technologies Private Limited
Meenakshi Kiran
Posted by Meenakshi Kiran
NCR (Delhi | Gurgaon | Noida)
1 - 2 yrs
₹3L - ₹3.5L / yr
Technical support
Customer Support

Job Description

 

We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.

This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.

RESPONSIBILITIES

    • Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.

    • Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.

    • Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.

    • Ask customers targeted questions to quickly understand the root of the problem.

    • Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.

    • Work closely with technical teams to investigate complex issues and enhance the quality of existing products.

    • Document and follow-up of customer suggestions for continued improvements to Development Team.

    • Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.

    • Constantly Improve Product Knowledgebase to use internally and a FAQ.

    • Work on improvement of customer's FAQ and User manual.

    • Taking ownership of customer issues reported and seeing problems through to resolution.


SKILLS & QUALIFICATIONS

    • Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).

    • 1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.

    • Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.

    • Knowledge of SQL, XML, JSON is a plus.

    • Ability to troubleshoot the cause of technical problem in using software.

    • Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.

    • Ability to mentor and assign and manage tasks for others.

    • Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.

Read more
Bengaluru (Bangalore)
0 - 5 yrs
₹1L - ₹4L / yr
Customer Support
BPOS
Dear Candidates,
Benefits for TOP MNC's BPO - Free 2 way transport - Good package Free job placement - Job guarantee.
Openings : 
Hiring For Customer Support Associate , Any graduate / Under graduate - Fresher And Experience can apply.
Roles and Responsibilities
You would be engaged in

Banking / Collections / International / Domestic Voice Process / Telecom Finance / Healthcare (Voice Process)
Engaged in handling calls of Enterprise & different business units (Internal & External)
Provide World Class Customer Service.
End to Transaction of Reports.
Need to maintain Accuracy in Reports.

Ability to work effectively in a team environment Pleasant, professional, and courteous personality Excellent verbal and written communication skills

Strong administrative skills: organized, efficient and versatile

Strong customer service approach to dealing with people at all levels internal and external

Benefits:
Salary - 16k to 30k +inc
Rotational Shifts
Graduates / undergraduate freshers with excellent communication skills.
0-3 years exp.
Immediate joiners.


Documents Required :
Fresher :
10th / 12th / Graduation all semester Marks card
Aadhar Card ID proof
Pan Card ID
Experience :
Previous Companies Offer letter / relieving letter / one month pay slips

*************PLEASE DO REFER YOUR FRIENDS*************
Read more
myHQ
at myHQ
2 recruiters
Vinayak Agarawal
Posted by Vinayak Agarawal
NCR (Delhi | Gurgaon | Noida)
1 - 3 yrs
₹2L - ₹6L / yr
Customer Support
Communication Skills
Customer Retention
Customer Success
You will be working particularly on the operations, customer retention side of myHQ ensuring we have a happy and growing user base. This means a strong focus on customer experience and staff management. Role and Responsibilities: 1) Customer Issue Resolution: Basic customer resolution for any queries, issues they face at our locations 2) Customer Feedback and Retention: Take constant feedback from our users on their experience and work on improving our services 3) Coordination with our partner HQs to ensure experience does not get hampered, leads are handled systematically
Read more
O1 INDIA
at O1 INDIA
1 recruiter
Kena Shah
Posted by Kena Shah
Mumbai
1 - 2 yrs
₹2L - ₹4L / yr
Client Servicing
Inbound Marketing
Inbound Chats
Inbound Calling
Chats
The primary responsibilities of a Chat/Email Support Executive would be : Respond on chats/emails to provide resolution to the query and obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries. Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Skills required: Prior Experience in Chat or Email compulsory Patience & Temperament Good communications skills Ability to listen and active problem-solving skills Good interpersonal skills Ability to handle the pressure
Read more
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos