Jr.Customer Support Executive

What you'll do:

· Perform complex application programming activities with an emphasis on mobile development: Node.js, TypeScript, JavaScript, RESTful APIs and related backend frameworks

· Assist in the definition of system architecture and detailed solution design that are scalable and extensible

· Collaborate with Product Owners, Designers, and other engineers on different permutations to find the best solution possible

· Own the quality of code and do your own testing. Write unit test and improve test coverage.

· Deliver amazing solutions to production that knock everyone’s socks off

· Mentor junior developers on the team

What we’re looking for:

· Amazing technical instincts. You know how to evaluate and choose the right technology and approach for the job. You have stories you could share about what problem you thought you were solving at first, but through testing and iteration, came to solve a much bigger and better problem that resulted in positive outcomes all-around.

· A love for learning. Technology is continually evolving around us, and you want to keep up to date to ensure we are using the right tech at the right time.

· A love for working in ambiguity—and making sense of it. You can take in a lot of disparate information and find common themes, recommend clear paths forward and iterate along the way. You don’t form an opinion and sell it as if it’s gospel; this is all about being flexible, agile, dependable, and responsive in the face of many moving parts.

· Flexible and willing to accept change in priorities, as necessary

· Demonstrable passion for technology (e.g., personal projects, open-source involvement)

· Enthusiastic embrace of DevOps culture and collaborative software engineering

· Ability and desire to work in a dynamic, fast paced, and agile team environment

· Enthusiasm for cloud computing platforms such as AWS or Azure

· Excellent written and verbal communications skills

Experience in Core Java and Spring Boot.

 • Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns. 

• Should have the ability to analyze, design, develop and test complex, low-latency clientfacing applications. 

• Good development experience with RDBMS.

 • Good knowledge of multi-threading and high-performance server-side development.

• working knowledge of Kafka

• Excellent problem solving and coding skills. 

• Strong interpersonal, communication and analytical skills. 

• Should have the ability to express their design ideas and thoughts.

Hope you are doing great!

We have an Urgent opening for a Senior Automation QA professional to join a global life sciences data platform company. Immediate interview slots available.

🔹 Quick Role Overview

• Role: Senior Automation QA
• Location: Pune(Hybrid -3 days work from office)
• Employment Type: Full-Time
• Experience Required: 5+ Years
• Interview Process: 2–3 Rounds
• Qualification: B.E / B.Tech
• Notice Period : 0-30 Days

📌 Job Description

IntegriChain is the data and business process platform for life sciences manufacturers, delivering visibility into patient access, affordability, and adherence. The platform enables manufacturers to drive gross-to-net savings, ensure channel integrity, and improve patient outcomes.

We are expanding our Engineering team to strengthen our ability to process large volumes of healthcare and pharmaceutical data at enterprise scale.

The Senior Automation QA will be responsible for ensuring software quality by designing, developing, and maintaining automated test frameworks. This role involves close collaboration with engineering and product teams, ownership of test strategy, mentoring junior QA engineers, and driving best practices to improve product reliability and release efficiency.

🎯 Key Responsibilities

• Hands-on QA across UI, API, and Database testing – both Automation & Manual
• Analyze requirements, user stories, and technical documents to design detailed test cases and test data
• Design, build, execute, and maintain automation scripts using BDD (Gherkin), Pytest, and Playwright
• Own and maintain QA artifacts: Test Strategy, BRD, defect metrics, leakage reports, quality dashboards
• Work with stakeholders to review and improve testing approaches using data-backed quality metrics
• Ensure maximum feasible automation coverage in every sprint
• Perform functional, integration, and regression testing in Agile & DevOps environments
• Drive Shift-left testing, identifying defects early and ensuring faster closures
• Contribute to enhancing automation frameworks with minimal guidance
• Lead and mentor a QA team (up to 5 members)
• Support continuous improvement initiatives and institutionalize QA best practices
• Act as a problem-solver and strong team collaborator in a fast-paced environment

🧩 Desired Skills & Competencies

✅ Must-Have:

• 5+ years of experience in test planning, test case design, test data preparation, automation & manual testing
• 3+ years of strong UI & API automation experience using Playwright with Python
• Solid experience in BDD frameworks (Gherkin, Pytest)
• Strong database testing skills (Postgres / Snowflake / MySQL / RDS)
• Hands-on experience with Git and Jenkins (DevOps exposure)
• Working experience with JMeter
• Experience in Agile methodologies (Scrum / Kanban)
• Excellent problem-solving, analytical, communication, and stakeholder management skills

👍 Good to Have:

• Experience testing AWS / Cloud-hosted applications
• Exposure to ETL processes and BI reporting systems

Role Description

This is a full-time hybrid role as a GCP Data Engineer,. As a GCP Data Engineer, you will be responsible for managing large sets of structured and unstructured data and developing processes to convert data into insights, information, and knowledge.

Skill Name: GCP Data Engineer

Experience: 7-10 years

Notice Period: 0-15 days

Location :-Pune

If you have a passion for data engineering and possess the following , we would love to hear from you:

🔹 7 to 10 years of experience working on Software Development Life Cycle (SDLC)

🔹 At least 4+ years of experience in Google Cloud platform, with a focus on Big Query

🔹 Proficiency in Java and Python, along with experience in Google Cloud SDK & API Scripting

🔹 Experience in the Finance/Revenue domain would be considered an added advantage

🔹 Familiarity with GCP Migration activities and the DBT Tool would also be beneficial

You will play a crucial role in developing and maintaining our data infrastructure on the Google Cloud platform.

Your expertise in SDLC, Big Query, Java, Python, and Google Cloud SDK & API Scripting will be instrumental in ensuring the smooth operation of our data systems..

Join our dynamic team and contribute to our mission of harnessing the power of data to make informed business decisions.

Roles and Responsibilities 

1. Have to attend Walk in Customers and convert into sales. 
2. Have to manage ground level team
3. Submit timely reports 

Requirements-

For Female Candidates: 

• Good Communication 
• Should be presentable 
• Language proficiency should be Hindi and English both

For Male Candidates:

• Must have good communication 
• Must be presentable 
• Must have driving license 
• Must be able to drive both automatic and manual cars 

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

• You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
• You enjoy resolving customer issues and providing feasible solutions.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You consistently thrive for excellence.

• You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
• You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
• You will explore customer data to identify trends with the objective of issue resolution.
• You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
• You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
• You will be working in different shifts so as to ensure the client issues are addressed on time.

• 2-5 years of experience in 24x7 customer support operations.
• You have experience in B2B Software support and understanding of Saas platforms
• You have excellent communication skills, ability to identify complex customer problems.
• You possess a sense of urgency for problem resolution and knows where to go for that resolution.
• You have the eagerness for learning and staying up-to-date on new product or policy changes.
• Start-up experience would be a plus.
• You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

Responsibilities: 

• Write user-focused content that explains how to use different product features. 
• Develop engaging technical content for developer wikis, user guides, integration guides, and how-tos. 

• Fine-tune and prepare content to appeal to non-technical end-users, programmers, system administrators, designers, and analysts. 
• Develop and oversee illustrative material, flowcharts, examples, and tutorials that show how to use software features on the company platform. 
• Actively participate in developing scalable documentation strategy, policy, and guidelines. 
• Analyze documents to enhance the accuracy, completeness, and relevance of content and maintain continuity of style. 

Requirements 

• Experience as a technical writer, editor, or content strategist, with a focus on software and workflow applications. 
• Adept in creating bovr-to guides, user guides, and wikis with extraordinary presentation skills. Transform complex concepts into clear, concise, and meaningful topics - simplicity is the key. 
• Work closely with cross-functional teams to identify and close documentation gaps. 
• Experience with Atlassian tools or Click Up. 
• Strong technology fundamentals: We expect you to go from the highest level of abstraction to

• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Analysis, Automate and backtest the existing strategies
• Employing statistical applications to visualize and/or transform the distribution or dispersion profile of individual signals and support the mathematical formulation of multiple signal algorithms to rank securities for investment.

• Candidates should have strong coding skills in Python (NumPy, Pandas, matplotlib, Zipline) /Django/Java script etc.
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Must have Database knowledge like Open source, PostgreSQL, MySQL/SQ
  Learnability, teamwork and flexibility are important traits we look for.

Role Description:

• Design, build, and maintain applications using Node.JS
• Hands-on working on various Azure PAAS services.
• Good problem solving abilities along with strong understanding of Data structures, various design patterns & algorithms.
• Enhance existing services and applications to increase availability, reliability, and scalability in a microservices environment
• Work across the engineering team to build new features and services at scale
• Improve engineering tooling, process, and standards to enable faster, more consistent, more reliable, and highly repeatable application delivery
• Remain engaged with latest technology trends and understand operational challenges to continually evolve application delivery processes and platform components
• Support platform technology decisions based on performance metrics and operational SLAs
• Provide guidance and best practices around security for applications and platform infrastructure

Qualifications:

• 3+ years software development experience using Node.JS
• Must have experience & understanding of working on Azure PAAS services.
• Strong understanding of Azure PAAS services like Services, Service Bus, etc.
• Exposure/understanding of JavaScript frameworks like Angular.JS/React.JS is added advantage.
• Experience with database and cloud technologies
• Understand the benefits of microservices, but also understand the challenges they bring and current trends on how to address those challenges
• Strong written and verbal communication skills
• BS degree in Computer Science or equivalent, Master’s degree preferred.

We are looking for some one with 3+ Years of experience  with Microsoft technologies including.NET, ASP.Net Core MVC, C#, MS SQL Server. WPF, WCF C#, ASP.NET, XML, XSL, scripting languages including JQuery/JavaScript and HTML. 

Good to have knowledge with SQL Server 2012, indexing and queries and SSIS/SSRS.

Has Implemented Ajax Controls in C# . Net Projects

Complete understanding of MS SQL Database. Data modelling to visualize database structure.

Writing queries use for front‐end applications (websites, desktop applications, Mobile App or cloud apps).

Good understanding of Reviewing query performance and optimizing code.

Designing and coding database tables to store the application’s data.

Creating database triggers, stored procedures & functions.

Creating table indexes to improve database performance.

Has experience in writing unit tests & performing unit tests on own codes.

Responsibilities:‐

• To be responsible for managing technology in projects and providing technical guidance / solutions for work completion.

• To develop and guide the team members in enhancing their technical capabilities and increasing productivity.

• To ensure process compliance in the assigned module and participate in technical discussions/review.

• To prepare and submit status reports for minimizing exposure and risks on the project.

• Experience working with MVC framework.

• Hands on experience on various design patterns

• Experience in Unit testing development.

• Good to have experience on Team foundation server and Agile Development.

• Oversee and review code as required.

• Drive implementation and address technical roadblocks that the team is facing.

• Experience with diagnosing performance and/or memory issues is a plus, including using relevant profiler tools.

• Oversee and assist during system testing, UAT and deployment.