Jr.Customer Support Executive

About One Impression

One Impression is one of the world’s largest influencer marketing platforms, working with 300+ global brands like Unilever, Nestle, and Amazon to connect with a diverse creator network. Our platform empowers brands and creators to collaborate seamlessly and scale their reach. To capture a significant share of global media ad spend, One Impression is quickly becoming the industry’s go-to influencer marketing platform.

Key Responsibilities:

• Develop and Own Product Roadmaps: Define and manage product roadmaps, prioritizing increments based on inputs from external and internal stakeholders.
• End-to-End Feature Launch Ownership: Plan, scope, and ensure high-quality delivery of increments with complete ownership of end-to-end feature launches.
• Cross-functional collaboration: Work with Sales, Design, and Engineering to develop feature-level specifications (PRDs) inclusive of UX/UI design, then validate assumptions, prototypes, and designs directly with existing or prospective customers.
• Sprint Execution: Participate in regular sprint ceremonies to oversee the execution of planned features.
• Issue Resolution: Resolve issues by closely monitoring product issues and escalating as required.
• Product Marketing Partnership: Partner with Product Marketing on launches and sales collateral, and other technical information required to support internal onboarding and outbound marketing and sales activities.
• Customer Success Collaboration: Work with Customer Success and Sales to account for and co-own NPS and C-SAT scores.
• Data Analysis and Decision-Making: Perform detailed data analysis and structured decision-making to inform product development.
• Customer Feedback Integration: Interact with customer-facing teams (e.g., Sales, Customer Success, Account Management) to obtain customer feedback and structure it to arrive at informed decisions.
• Feature Adoption Analysis: Collect and analyze data for feature adoption, drawing insights to enable better adoption.
• Ecosystem Analysis and Benchmarking: Perform ecosystem analysis and benchmarking to ensure our product is industry-leading and innovative.

Qualifications:

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field. MBA is a plus.
• 4+ years of experience as a Product Manager, in a Start-up or marketplaces .
• Strong understanding of user-centered design principles and best practices.
• Experience with gamification techniques in product design.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills.
• Proficiency in product management tools and software.

Job Title: HR IT Recruiter

Location: Hyderabad (Work from Office)

Company: InfoGrowth Private Limited

Employment Type: Full-Time

About InfoGrowth:

InfoGrowth Private Limited is a dynamic company headquartered in Hyderabad, offering a wide range of services such as Digital Marketing, IT Managed Services, Cloud Services, Software Development, IT Consulting, BPO, Sales & Customer Support, among others. We are focused on both domestic and international markets.

Job Overview:

We are looking for an experienced HR IT Recruiter to join our growing HR team. The ideal candidate will be responsible for managing the full recruitment cycle for IT positions, including sourcing, interviewing, and onboarding top talent in various IT domains. This role demands a deep understanding of IT roles and the ability to align recruitment efforts with InfoGrowth's strategic business objectives.

Key Responsibilities:

• End-to-End Recruitment: Manage the entire recruitment process, from understanding job requirements to sourcing, interviewing, and hiring IT candidates.
• Sourcing Candidates: Use various platforms (LinkedIn, job portals, social media, and networking) to actively search for and engage qualified candidates.
• Screening: Conduct initial screening calls to assess candidate qualifications, experience, and cultural fit.
• Interview Coordination: Schedule and coordinate technical and HR interviews with relevant stakeholders.
• Stakeholder Management: Collaborate with hiring managers and department heads to define position requirements, ensure alignment, and provide regular updates.
• Offer Management: Assist in offer creation, negotiation, and ensuring smooth onboarding processes.
• Talent Pool Development: Maintain and update the candidate pipeline for future hiring needs.
• Employer Branding: Help promote InfoGrowth's employer brand through engagement initiatives, campus recruitment, and industry partnerships.
• Market Research: Stay updated on IT industry trends, salary benchmarks, and talent availability to provide strategic insights to the team.

Required Skills and Qualifications:

• Educational Background: Bachelor’s degree in Human Resources, Information Technology, or a related field.
• Experience: 2-5 years of IT recruitment experience, preferably in an agency or corporate setting.
• IT Knowledge: Strong understanding of various IT roles and technologies (e.g., Cloud, DevOps, Software Development, Data Analytics, Cybersecurity, etc.).
• Sourcing Skills: Hands-on experience using job boards, LinkedIn Recruiter, and other recruitment tools.
• Communication Skills: Excellent verbal and written communication to engage candidates and coordinate with internal teams.
• Relationship Management: Ability to manage relationships with hiring managers and candidates, ensuring a smooth recruitment experience.
• Organizational Skills: Strong attention to detail and ability to manage multiple open positions simultaneously.
• Teamwork: Collaborative mindset to work closely with HR and cross-functional teams.

Preferred Skills:

• Knowledge of HRIS and ATS software.
• Experience in volume hiring for IT positions.
• Understanding of cloud platforms like AWS, Azure, GCP, and DevOps tools.

Why Join InfoGrowth?

• Opportunity to be part of a growing company with a focus on IT and cloud services.
• Work in a collaborative environment where your contributions are valued.
• Competitive salary and benefits package.
• Career growth opportunities with exposure to a wide range of industries and clients.

Job Responsibilities:

Work & Deploy updates and fixes Provide Level 2 technical support Support implementation of fully automated CI/CD pipelines as per dev requirement Follow the escalation process through issue completion, including providing documentation after resolution Follow regular Operations procedures and complete all assigned tasks during the shift. Assist in root cause analysis of production issues and help write a report which includes details about the failure, the relevant log entries, and likely root cause Setup of CICD frameworks (Jenkins / Azure DevOps Server), Containerization using Docker, etc Implement continuous testing, Code Quality, Security using DevOps tooling Build a knowledge base by creating and updating documentation for support

Skills Required:

DevOps, Linux, AWS, Ansible, Jenkins, GIT, Terraform, CI, CD, Cloudformation, Typescript

Responsibilities:

·       Develop and maintain mobile applications using Flutter framework

·       Work with UI/UX designers to implement engaging and intuitive user interfaces

·       Collaborate with back-end developers to integrate with RESTful APIs and other services

·       Participate in code reviews and provide constructive feedback to improve code quality

·       Stay up-to-date with emerging trends and technologies in mobile app development

·       Participate in Agile development process, including sprint planning, daily stand-ups, and retrospectives

·       Debug and troubleshoot issues reported by end-users

·       Contribute to the development of project plans, timelines, and budgets

·       Communicate effectively with team members and project stakeholders

Requirements:

·       Bachelor's degree in Computer Science or related field

·       Strong experience with Flutter framework and Dart programming language

·       Experience with mobile app development for both iOS and Android platforms

·       Strong understanding of software design patterns and architectural principles

·       Strong debugging and troubleshooting skills

·       Experience with Agile development methodologies

Different aspects of SEO optimization

- ORM (Online Reputation & Response Management) for the client's account

- live Google Ads projects, keyword research & campaign optimization

- Google my business - handling & optimization

- Hands-on experience in live Social media projects

- preparing daily & weekly client reports Skill

Skill Requirements:

Good command over English both written and verbal

- Good MS Excel skills and exposure to work on Google docs or G-suite

- Focused on delivery - Attention to detail and high on rigor & energy

- Expected to work & contribute individually on modules of a project

- Ability to thrive in a fast-paced environment Basic English literature graduates with an aptitude

for Social Media can also be considered

• Strong working knowledge of Typescript, MongoDB, MySQL, Express

• Strong proficiency in TypeScript, JavaScript including DOM manipulation and the JavaScript object model, ES6

• Hands-on experience in React JS

• Strong understanding of HTML5, CSS3

• Strong understanding of NodeJS fundamentals

• Knowledge and experience working with PostgreSQL is a major plus

• Experience with ORM libraries

• Familiarity with RESTful APIs

• Knowledge of tools like Git, GitHub, JIRA, Cucumber, Jasmine, and others that make coding more efficient and easier to share
• Familiarity of working in either the AWS Cloud or Azure including Docker + Kubernetes based microservice deployment.

Location : Chennai

Experience : 1 - 3 Years

Job type : Permanent

What you must have:

• Experience in iOS Development and / or apps on Apple store and must have handled atleast 2 projects.
• Software Development experience in Java, MVC / MVVM pattern, Objective C, Swift development.
• Familiarity with SDK Integrations, APNS, Cocoapods, Carthage, Networking, JSON structuring and working with REST APIs.
• Experience in collaborating on software projects using Git based Version Control Systems (FYI, we use Bitbucket).
• Bonus Points if you have:
• Have a basic knowledge of how Android Development works (for collaborating with the Android team and developing programming patterns which works for both Android & iOS)
• Have experience working in an E-Commerce project
• Have worked with graphic & memory optimization in apps
• Have a Github account with some cool projects in it.
• Have scary but amazing debugging skills.

Expectations:

• Passion to be a part of the Startup who are building something bigger than themselves.
• Ability to take responsibility and ownership of their roles and work through the challenges in a startup team.
• Your typical week:
• iOS Development of our Core product
• Keeping up with product release cycle

Skills:

• iOS Development, Version Control, CocoaPods, Storyboard, iOS Mobile Automation, Mobile Application Testing - Android iOS

We are building a new app in vernacular languages in the ed-tech domain. Looking for highly skilled React Native + Android frontend engineers to build the product with A player's team.

We are funded by a leading VC in the country.