- Engage and individually manage customers from inception of the project until the solution is live
- Provide technical, business consulting and product expertise to customers enabling comprehensive solution to be delivered to the customers
- Facilitate technical discussions and white boarding for project integrations and technical solutions from one to many technical applications
- Determine the scope of the implementation technology solution and the resources required to successfully complete
- Develop client requirements specifications for integrations, product extension and enhancements
- Produce requirements specifications for the product management and engineering teams clearly articulating end-state requirements to meet customer expectations
- Produce and manage client-facing documentation such as business requirements document, Gap document, Acceptance documents, solution mapping documents and so on
- Ensure successful implementation/configuration of standard product suite and any additional customizations for each customer
- Participate in project planning activities, including defining detailed project tasks/activities
- Conduct implementation pilots and help customer envision final solution
- Train new clients on the essentials of systems to get them started on implementations
Minimum & Preferred Qualifications & Qualities
- Bachelor's degree or an equivalent combination of education and experience preferred
- Passion to solve complex problems of agriculture in a dynamic start-up environment
- Flexible, curious, exploratory, and can-do attitude
- Great sense of ownership and ability to work with very limited supervision
- Prior experience of working in software Industry especially in the Agri Sector will be preferred
- Experience handling customer success and delivery
- Experience or familiarity of blockchain protocols like Hyperledger Fabric a big advantage
- Ability to speak English fluently
- PMP, ITIL Certifications is a plus

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