Software Implementation Consultant

Job Title: Assistant Manager – Sales (Building Automation Solutions)

Location: Chennai

1. Job Overview

• Responsible for sales and business development of Building Automation Solutions (BAS) & ELV projects.
• Drive revenue growth through client acquisition, relationship management, and technical solution promotion.
• Work closely with clients, consultants, and internal teams to achieve business objectives.

2. Key Responsibilities

Sales & Business Development

• Develop and execute sales strategies for Building Automation Solutions.
• Identify and pursue new business opportunities in target industries.
• Achieve sales targets and contribute to revenue growth.

Client Engagement

• Build and maintain strong client relationships.
• Understand client requirements and propose tailored BAS/ELV solutions.
• Conduct product demonstrations, presentations, and negotiations.

Technical & Project Support

• Provide pre-sales and post-sales technical support to clients.
• Possess strong technical knowledge of BAS, HVAC, and ELV systems.
• Coordinate with project and technical teams for smooth execution.

Market Analysis & Reporting

• Monitor competitor activities, market trends, and customer feedback.
• Prepare periodic sales reports and forecasts for management review.
• Suggest improvements to strengthen market positioning.

3. Qualifications

• Bachelor’s Degree in Instrumentation / Electronics / Automation / related field.
• 8–10 years’ experience in Sales & Marketing of Building Automation Solutions / ELV / HVAC projects.
• Proven track record of project sales and target achievements.

4. Key Skills (Must-Have)

• Sales & Business Development in Building Automation Solutions / ELV projects
• Technical knowledge of BAS, HVAC, Automation Products
• Client Relationship Management
• Pre-Sales & Post-Sales Support
• Excellent Communication & Presentation skills
• Market Analysis & Negotiation

5. Additional Skills (Good-to-Have)

• Knowledge of emerging automation products and technologies.
• Ability to handle large-scale project sales independently.
• Strong networking with consultants, contractors, and system integrators.

6. Benefits

• Competitive salary with attractive incentives/commissions.
• Health insurance and employee benefits.
• Professional growth and learning opportunities.

Position Overview:

As the Operations Manager, you will play a crucial role in ensuring that disabled individuals receive the best possible care and support from our team of associates. You will be responsible for managing the day-to-day operations, client relations, associate recruitment, training, and overall quality of services provided.

Key Responsibilities:

Onboarding

·       Create a team of associates who will visit the customers and provide services as mentioned in the introduction note. Will be responsible for onboarding this team.

Quality Assurance:

·       Establish and oversee quality assurance programs to monitor and evaluate the performance of associates.

·       Conduct regular assessments, feedback sessions, and performance reviews to maintain high standards of care.

Scheduling and Coordination:

·       Manage the scheduling and coordination of associates to ensure that clients receive timely and appropriate support.

·       Collaborate closely with the scheduling team to accommodate individual client needs and preferences.

Compliance and Regulations:

·       Stay informed about industry regulations and ensure that all operations adhere to legal and ethical standards.

·       Implement and enforce compliance protocols and guidelines.

Budget Management:

·       Efficiently manage the operations budget, allocating resources for recruitment, training, and ongoing support while maintaining cost-effectiveness.

Emergency Response:

·       Lead the development of emergency response protocols and ensure that associates are well-prepared to handle unforeseen situations while caring for disabled clients.

Continuous Improvement:

·       Seek feedback from clients, associates, and their families to identify areas for enhancement and innovation in the services provided.

·       Drive continuous improvement initiatives to enhance client outcomes.

Client Relations:

·       Build and maintain strong relationships with clients and their families.

·       Ensure that individual client needs and preferences are understood and met by our associates.

Associate Recruitment and Training:

·       Lead the recruitment process for associates, identifying candidates with the skills and empathy required to support disabled clients effectively.

·       Develop and implement comprehensive training programs to equip associates with the knowledge and sensitivity needed to deliver exceptional care.

Qualifications:

·       Bachelor's degree in Healthcare Administration, Business Management, or a related field (Master's degree preferred).

·       Proven experience of 4 -6 years in healthcare management, disability services, or a related field.

·       Strong leadership and team management skills.

·       Excellent communication and interpersonal abilities.

·       Knowledge of industry regulations and compliance standards.

·       Ability to analyze data and make informed decisions.

·       Compassion, empathy, and a genuine commitment to improving the lives of disabled individuals.

 Supervise customer service team, including coaching, training and daily assignments of

customer service agents; responsible for providing feedback of the agents to the agency

and for course corrections

 Liaise with customer service agency project manager, ensuring efficient communication

channels are put in place between Mobile App team and customer agency. 

 Develop policies and procedures. Prepare a playbook that customer service agents follow to

resolve customer inquiries, including workflows and SOPs. Policies and procedures must

balance satisfying customer needs and supporting the goals of the organization. This would

include constant review and revision as customer needs change and the business evolves.

 Ensure that customer service agents are equipped with an up-to-date repository of responses.

 Respond to customer queries, as needed.

 Responsible for configuring and managing HubSpot dashboard, with the goal to fulfill data &

analytics requirements from different stakeholders.

 Lead/Facilitate meetings with different stakeholders at regular intervals to ensure relevant data

is being effectively communicated to the various departments as needed. 

 Serve as point person for product team to provide future enhancements, bug fixes etc /

back communication from stakeholders. Be the voice of the customer advocating for

changes most requested/needed.

Perks and benefits

Role: Drupal Frontend Developer

Location: Permanent WFH/Remote

Company: Specbee (https://www.specbee.com/" target="_blank">https://www.specbee.com/)

Job Description:

We are looking for a Frontend Developer to help bring our industry-leading designs to life. A developer who is full-on when it comes to your front-line position creating dazzling user interfaces, new features, and bulletproof code. As a web frontend software engineer, you will be responsible for:

Responsibilities:

- Works as part of a team to continually refresh and enhance our users’ web experiences using an Agile Development Methodology.

- Build and ship features with an understanding of Javascript, CSS and HTML best practices.

- Coordinate with back-end engineers to provide a cohesive experience.

Must-Have:

- 2+ years of extensive exposure in developing web applications using the latest front-end technologies

- Expertise in the following area:

- HTML5, CSS3, JavaScript and JS frameworks, such as jQuery,

- Responsive & Adaptive web design

- CSS frameworks like SASS/LESS

- Able to work both independently and in a team environment.

- Adequate knowledge of Version Control Systems like Git

Mandatory Skills to have:

- Drupal Must-Have:

- Prior hands-on experience with Drupal Projects.

- Working experience in Drupal Custom base/sub-theme building, theme overriding, Theme preprocess

- Must have knowledge of Twig and twig filters

- Should have experience in Paragraph, layout builder, node, views.

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Expertise of SQL/PL-SQL -ability to write procedures and create queries for reporting purpose.
• Must have worked on a reporting tool – Power BI/Tableau etc.
• Strong knowledge of excel/Google Sheets – must have worked with pivot tables, aggregate functions, logical if conditions.
• Strong verbal and written communication skills for coordination with departments.
• An analytical mind and inclination for problem-solving

·         Design content marketing strategies and set short-term goals.

·         Plan, handle and execute various digital channel ads and PPC campaigns for company websites

·         Handle team of executives to lead SEO, content, and design requirements of marketing campaigns

·         Handle both online and offline marketing: hands-on experience with digital media, including SEO , PPC, social media marketing, email, and affiliate channels.

·         Lead and manage whole lead generation initiative for B2B services campaign in international markets like USA, UK, Australia and Europe.

·         Use and manage different tools required to manage, control and report progress of marketing initiatives and campaigns

·         Conceptualize, design and execute various marketing campaigns from time to time to generate high quality qualifies leads for company

·         Accomplished at leveraging full value from marketing automation processes and tools.

·         4+ years of hands-on marketing experience in a B2B role.

·         Excellent understanding of B2B services marketing.

·         Knowledge of Demand Generation tactics and Lead Conversion principles.

·         Ability to create value propositions that communicate clearly to targeted audiences.

• Extensive experience in creating audience segments and developing marketing campaigns that deliver a targeted message and create affinity with brands.

·         Demonstrated ability to manage the budgeting process and use of analytical skills.

·         Proven track record in delivering marketing campaigns that drive sales growth.

·         An understanding of agile marketing, to identify and focus on high-value projects and then continuously and incrementally improve the results over time.

·         Excellent English written and verbal communication skills.

·         B2B Services Marketing

·         Marketing Campaigns

·         Demand Generation

·         Lead Conversion

·         Content Creation

·         Sales process understanding

·         SEO

·         PPC

• 2+ yrs experience with manual testing on mobile (automation testing is an advantage) 
• Manual testing experience in testing for Android & iOS is MUST
• JIRA or other bug tracking tool experience 
• The QA Analyst will be expected to complete manual testing on both iOS and Android devices, be able to enter findings into Jira, and follow up on defects discovered
• PRD Reviews, Test Case coverage and Execution, able to handle End to End Application testing and release process.
• API testing experience and Basic SQL knowledge
• ADB commands, Android Studio, Xcode, Understanding Logs, SDK’s.
• Work as part of cross functional, passionate agile project teams to ensure quality is maintained.                                                                                                                Good To Have Skills :
  • Experience in setting up automation testing infrastructure & writing automation testing scripts for Android, iOS & APIs
  • Work on Automation framework
  • Work on continuous integration tools
  • Hands on experience with Appium