Business Developer

The Smart Fellowship is an offline workplace simulation that scouts, assesses and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.

Our Client has appointed us to identify and hire a Customer Success Specialist

Short description of company: This is a freemium learning platform that provides top 1% curated content, certified micro-skill courses, paid learning opportunities, placement support, and flexible learning options through WhatsApp.

Company’s Vision: To make learning accessible, affordable, and engaging for millions globally by transforming scattered internet content into goal-driven, AI-powered courses. Empowering learners to achieve career outcomes through cutting-edge, AI-driven education.

Meet your Manager: Our founders bring deep expertise in product development and ed-tech innovation. One is a TEDx speaker passionate about disrupting traditional learning, while the other focuses on scalable AI solutions, driving our mission to build an AI-first company that empowers learners to achieve meaningful career outcomes.

Location: WFO (Mumbai, Maharashtra)

Salary Range: INR 4 LPA to 6 LPA

The best part about this role: 

• You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes. 
• As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
• If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.

You will be responsible for these Key Responsibility Areas (KRAs):

• Learner Journey Management: Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
• Personalized Communication: Act as the voice of the company, engaging with learners through calls, chats, and emails, addressing their needs with empathy, clarity, and problem-solving skills.
• Performance Excellence: Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
• Relationship Building: Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
• Career Success Support: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.

Your Key Performance Indicators (KPIs):

• Learner satisfaction and retention rates.
• Response time and resolution rates for learner queries.
• NPS (Net Promoter Score) and positive learner feedback.
• Recommendation rates and repeat engagement metrics.

Who We’re Looking For:

• 1-2 years of experience in customer success, or a similar customer-facing role.
• Strong communication and interpersonal skills, with the ability to handle high-intent conversations.
• Proficiency in MS Excel and CRM tools.
• Detail-oriented mindset with a passion for helping others succeed and a proactive approach to problem-solving.
• A serious, solution-focused attitude with a commitment to delivering outstanding user experiences.

Role Description

This is a volunteer remote Flutter unpaid internship role at TheCodersHub. The intern will be involved in day-to-day tasks related to Flutter development, assisting in app development projects, learning new technologies, and collaborating with team members remotely.

Qualifications

• Flutter development skills
• Experience in mobile app development
• Basic knowledge of software development
• Interest in learning and growing in the tech industry
• Excellent problem-solving skills
• Ability to work independently and remotely
• Enrolled in or recent graduate from a relevant technical or computer science program

Benefits You’ll Receive:

• Live Project Experience: Work on real-world projects to boost your practical knowledge.
• Mentorship: Receive guidance from experienced developers to enhance your skills.
• Internship Certificate: Awarded upon successful completion of the internship.
• Skill Development: Improve your expertise in Flutter, state management, and project collaboration.

Senior Business Development Executive - Inside Sales

Company Profile:

YaClass is a European Edtech organization that expanded to India in 2019. The company specializes in training students in classes 6 to 10 in Math, Science, English, etc. Our platform offers personalized learning experiences through AI-driven software and professional mentoring.

Job Description:

• Connecting with clients(students & parents) and fixing demo sessions with our mentoring team through calls, messages & emails
• Building a strong connection with(clients) students and parents, rapport building, analyzing goals, needs, and capabilities of clients
• Following up with clients for clearing their concerns and negotiations
• Meeting sales and revenue goals as per the sales plan (weekly and monthly)
• Clear documentation of the entire customer journey with precise reasoning in each stage of the sales funnel
• Reporting accurate sales data to the management as required

Working Days : 

5 days per week, 2 days off per week(fixed)

Job requirements:

• Must have a good understanding of B2C inside sales processes & metrics
• Minimum 1 year of B2C Inside Sales/Tele-Sales experience
• Hands-on experience in dialing 100+ calls per day & using CRM software(Zoho, Leadsquared, Salesforce, etc.)
• Experience in collaborating with teammates, and other departments to accomplish tasks
• Adept at working with Google Suite(docs,sheets,slides)
• Excellent verbal & written communication skills in English & Tamil
• Experience in working in a fast-paced work environment
• Strong objection handling and negotiation skills
• Revenue focused work-ethic

Package : Up-to 5LPA(fixed) + Incentives

Work Location : Chennai(Hybrid)

Perks:

• Performance-based weekly incentives
• Performance-based quarterly appraisals
• Performance-based quarterly promotions
• 2-week fixed holidays(vacation) every year

*Terms and conditions apply

• Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC)
• 5 years of development experience using C# .NET
• Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Strong attention to detail
• Excellent troubleshooting and communication skills
• Knowledge of REST and RPC APIs
• Able to work well in a team setting

RESPONSIBILITIES

• Become an expert in our technology and platforms
• Provide top-tier, highly skilled and attentive support to our consumer app teams.
• Perform production support, troubleshooting and maintenance tasks with a focus on quality and timeliness
• Work with the Implementations and Delivery Teams on defect resolution and solution delivery
• As an active member of the backend team you would utilize and promote best practices and standards
• You’ll develop new technical skills and gain industry knowledge
• You’ll provide occasional “after-hours” incident response and support
• Maintain software to integrate with internal back-end systems
• Build tools to reduce occurence of errors and improve customer experience
• Manage system troubleshooting and maintenance.

Required skills and qualifications

• 4+ years’ experience supporting Web and Backend based application software and environments preferred

• Ability to prioritize effectively and handle shifting priorities professionally

• Experience with version management systems like GIT, Subversion

• Knowledge on Payment gateways (Razorpay, Juspay)

• Experience with web application servers, basic idea on AWS and Azure

• Databases (SQL and NoSQL) and SQL query language.

• Good understanding of Networking principles.

• An understanding and background with Object Oriented Programming languages

• Required Full stack development knowledge.

Preferred skills and qualifications

• Bachelor of science degree (or equivalent) in computer science, engineering, or relevant field

• Must Have worked in a product development for minimum of 1 years 
• Must Understand the Product life cycle (Requirement analysis/ design/architecture).
• Must Have hands on Coding Experience in J2EE technologies, Core Java, JavaScript, Web services SOAP, RESTful services
• Good experience on any one application server (WebLogic, WebSphere, Apache servers etc.).
• Database experience in any one DB like Oracle/ MySQL/MS SQL etc.
• Knowledge / Experience with any one open source development tools and frameworks (Eclipse, ANT, Junit, PMD, SVN etc.)
• Ability to understand UML design diagrams. Ideally should have designed some modules in prior projects using OOAD and UML.
• Extensive experience with multi-tier transactional architecture and design.
• Passionate about test driven, clean code, automatically tested and continuous deployment

Good to have:

• Any prior Work or Knowledge on newer technologies like Big data cloud, Hadoop and spark)
• Any prior Work or Knowledge on NoSQL, ORM, AWS Services (EC2, SNS, SQS, S3, Cloudfront)
• Any prior Work or Knowledge/ MOOC on Machine Learning and AI.
• Experience in performance engineering domain (testing, tuning, profiling) will be a definite add-on.
• Expertise with identity management, authentication and information security best practices
• Expertise in working with complex cross-domain applications.