Sales Head

Position Overview:

As a BI (Business Intelligence) Developer, they will be responsible for designing,

developing, and maintaining the business intelligence solutions that support data

analysis and reporting. They will collaborate with business stakeholders, analysts, and

data engineers to understand requirements and translate them into efficient and

effective BI solutions. Their role will involve working with various data sources,

designing data models, assisting ETL (Extract, Transform, Load) processes, and

developing interactive dashboards and reports.

Key Responsibilities:

1. Requirement Gathering: Collaborate with business stakeholders to understand

their data analysis and reporting needs. Translate these requirements into

technical specifications and develop appropriate BI solutions.

2. Data Modelling: Design and develop data models that effectively represent

the underlying business processes and facilitate data analysis and reporting.

Ensure data integrity, accuracy, and consistency within the data models.

3. Dashboard and Report Development: Design, develop, and deploy interactive

dashboards and reports using Sigma computing.

4. Data Integration: Integrate data from various systems and sources to provide a

comprehensive view of business performance. Ensure data consistency and

accuracy across different data sets.

5. Performance Optimization: Identify performance bottlenecks in BI solutions and

optimize query performance, data processing, and report rendering. Continuously

monitor and fine-tune the performance of BI applications.

6. Data Governance: Ensure compliance with data governance policies and

standards. Implement appropriate security measures to protect sensitive data.

7. Documentation and Training: Document the technical specifications, data

models, ETL processes, and BI solution configurations.

8. Ensuring that the proposed solutions meet business needs and requirements.

9. Should be able to create and own Business/ Functional Requirement

Documents.

10. Monitor or track project milestones and deliverables.

11. Submit project deliverables, ensuring adherence to quality standards.

Qualifications and Skills:

1. Master/ Bachelor’s degree in IT or relevant and having a minimum of 2-4 years of

experience in Business Analysis or a related field

2. Proven experience as a BI Developer or similar role.

3. Fundamental analytical and conceptual thinking skills with demonstrated skills in

managing projects on implementation of Platform Solutions

4. Excellent planning, organizational and time management skills.

5. Strong understanding of data warehousing concepts, dimensional modelling, and

ETL processes.

6. Proficiency in SQL, Snowflake for data extraction, manipulation, and analysis.

7. Experience with one or more BI tools such as Sigma computing.

8. Knowledge of data visualization best practices and ability to create compelling

data visualizations.

9. Solid problem-solving and analytical skills with a detail-oriented mindset.

10. Strong communication and interpersonal skills to collaborate effectively with

different stakeholders.

11. Ability to work independently and manage multiple priorities in a fast-paced

environment.

12. Knowledge of data governance principles and security best practices.

13. Candidate having experience in managing implementation project of platform

solutions to the U.S. clients would be preferable.

14. Exposure to U.S debt collection industry is a plus.

Strong Product UI heavy Designer Profile

Mandatory (Experience 1): Must have a minimum of 2+ years of design experience, with a strong focus on UI-intensive work

Mandatory (Experience 2): Must have hands-on experience delivering end-to-end designs independently from wireframes and user flows through to final Figma handoff

Mandatory (Experience 3): Must have experience with delivering both web and mobile designs

Mandatory (Tools): Must have strong working proficiency in Figma, Adobe, Photoshop etc

Mandatory (Skill): Must have solid experience creating wireframes, prototypes, user flows, sitemaps, and process flows for web and mobile responsive platforms

Mandatory (Portfolio): Portfolio should be UI-heavy, with clear evidence of high-fidelity designs, visual craftsmanship, and end-to-end screen design

Mandatory (Company Type): Product companies or if candidate form services/design consultancies with worked on B2B SaaS projects/clients

Mandatory (Location): Must be comfortable working across two office locations (MG Road and HSR) in Bangalore

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

We’re Hiring – DevOps Engineer 🚀

Are you passionate about automation, cloud, and scaling systems? Join our team as a DevOps Engineer and help us build robust CI/CD pipelines, manage multi-cloud infrastructure, and ensure high availability & performance.

✅ 5+ years of DevOps experience

✅ Expertise in CI/CD tools (Jenkins, GitLab CI, CircleCI)

✅ Strong hands-on with AWS/Azure/GCP & containerization (Docker, Kubernetes)

✅ Proficiency in Terraform/Ansible/CloudFormation

If you thrive in dynamic environments and love collaborating with cross-functional teams, this role is for you!

Job Description

Department: Marketing Sub-Department: Social Media Content Job Title: Exec/Sr. Exec Video Editor

Reporting Manager: Manager

Knowledge and Skill / Qualification Requirements

● Proven Experience: 2+ years of professional video editing experience, with a strong portfolio demonstrating your proficiency in creating captivating video content.

● Expertise: Proficient in using video editing software such as Adobe Premiere Pro, Final Cut Pro, or similar tools. Familiarity with Adobe After Effects or other motion graphics software is a plus.

● Creativity: A keen eye for visual aesthetics and storytelling, with the ability to add creative flair to videos that resonate with our target audience.

● Technical Skills: Solid understanding of video formats, codecs, aspect ratios, and video compression techniques for web and mobile platforms.

● Adaptability: Ability to adapt to evolving project requirements, feedback, and changes in a fast-paced environment.

Job Description

● Video Editing: Edit and assemble raw video footage into engaging and visually stunning videos for various marketing campaigns, product launches, social media platforms, and other digital channels.

● Storytelling: Craft compelling narratives and storylines that effectively communicate our brand message, product features, and promotional offers to our target audience.

● Post-Production: Enhance video content with color correction, audio editing, motion graphics, and visual effects to deliver high-quality and polished videos.

● Collaboration: Collaborate closely with the creative team, content creators, and other stakeholders to understand project requirements and ensure the videos

align with the brand's aesthetics and vision.

● Asset Management: Organize and maintain a library of video assets, ensuring easy accessibility and version control.

● Stay Current with Trends: Keep abreast of the latest video editing techniques, industry trends, and best practices to continually improve the quality and impact

of our video content.

● Optimization: Optimize video content for various platforms, ensuring compatibility and engagement across different social media channels, websites, and devices.

● Time Management: Manage multiple projects simultaneously while meeting tight deadlines and maintaining a high level of attention to detail. 

Ducom Instruments now have openings for the position of Project Engineer-Level-3. The candidate’s responsibilities include the completeness of engineering projects by organizing and controlling project elements to meet the target deadline.

Job Code: Project Engineer-Level-3

Engineer-Level-3 is required for pre-testing of customized products, suggesting improvements in design, verifying all parameters are met according to technical specifications and developing new projects. Assist the R & D department in developing new products. 

Job description:

• Participate in kick-off meetings for customized projects to finalize technical specifications sheets.
• Interact with customer design during the finalization of the technical specification sheet with the customer. 
• Develop new or modified designs for customized projects.
• Participate in FMEA techniques during the design stage.
• Validate customized projects according to the technical specifications.
• Record, and create reports, graphs, and calculations for test results.
• Determine the failures to meet technical specifications and interact with departments to overcome them. 
•  Suggest modifications, if required for projects to design department
• Interact with design, marketing, and customer for any changes required on the technical specifications sheet.
• Interact with the purchasing department for unsatisfactory performance of BOM (Bill of Materials)
• Interact with the quality department for deviations noticed on manufactured components.
• After ensuring the satisfactory performance of the instrument, prepare a test report and obtain the concurrence of final testing. 
• Introduce value engineering techniques to reduce cost of components. 
• Monitor all departmental projects and test results. 
• Assist R&D department in developing new products.  
• Travel to customer sites for installation and commissioning of instruments, attend troubleshooting and prove out test results as and when required.
• Assembly of components, integration and testing.
• Any other responsibilities are assigned when required.

Requirement:

• BE in Mechatronics/Robotics/Electronics & Instrumentation/Electrical & Electronics
• Minimum 2-3 years of experience in product testing
• Familiar with OEM design procedures and system
• Teamworking and multitasking skills and Good written and verbal communication skills

CLIENT : MNC

ROLE: JAVA ARCHITECT

EXP: 11 YEARS PLUS

LOCATION: Bangalore.

CTC: UPTO 28 LPA

NOTE:CANDIDATES CURRENTLY IN BANGALORE ONLY APPLY.

SERVING NOTICE PERIOD UPTO 30 DAYS AND IMMEDIATE JOINERS ONLY APPLY.

CANDIDATE DESGINATION SHOULD BE JAVA ARCHITECT IN WORKING COMPANY

Job description

Responsibilities: Architecture, design and enhancement of moderately complex software resulting in high quality,

software products.

 Lead and guide the software design team with application design and integration.

 Make sure the design is aligned with functional and non-functional requirements for the software.

 Evaluate and recommend tools and technologies for development and make sure a productive development

environment.

 Understand the training requirements of team members to ensure people have necessary skills and

competency for delivering good quality product.

 Make sure team follows best design and coding practices and ensure the final deliverable meets expected

quality.

 Help development team in problem solving and troubleshooting issues.

 Quick understanding of exiting framework/Very good debugging skills to debug existing platform / frameworks

 Strong knowledge in Databases and complex stored procedure understanding.

 Identify technical risk areas and help the team members to solve issues quickly.

 Quickly do the POC investigation and provide the demo to team members to keep the schedule.

 Quickly writing of use cases and minor scenarios, based on that do the estimation and explain the use cases to

team members with development steps.

Desired Skills and Experience

10+ years of hands on experience in Software/Technology Development including architecting and designing software

products.

Must Have:

 Proficiency in web development using Java

 Proficiency in Java spring framework (Spring MVC, Spring boot)

 Proficiency in developing UI using HTML, JSP Servlet, JDBC

 Excellent knowledge of Relational Databases, SQL, and ORM technologies (JPA2, Hibernate)

 Experience in java-script, AJAX, JQuery

 Workflow concepts and development exposure.

 Understanding of Event/command based architecture.

 Proficient in Object Oriented Analysis and Design.

 Troubleshooting design flaws and system bottlenecks.

 Systems thinking, technical acumen, analytical skills and communication skills.

 Testing skills (Unit testing, Integration testing)

 Exposure to one or more software development methodologies (RUP preferred, one full

 Lifecycle preferred)

 Good analytical and problem-solving skills

 Good knowledge in Git and Maven

 Good knowledge in SOA and micro services.

 Experience designing secure software systems.

 Exposure to design tools – Enterprise architect / Rational rose.

 Experience with debugging tools, profiling tools.

 Good leadership and people management skills

 Quality mindset and attention to detail in all aspects of software engineering and development.

 Experience in SonarQube Cube analysis tool.

 Knowledge and experience in MES (Manufacturing Execution System) domain.

Good to have:

 Experience in Rest API development

 Exposure to SCRUM methodology work culture

 Exposure in Azure DevOps

Education

Bachelor / Masters in Computer Engineering, EEE, Electronics & Communication, Information

Technology, Computer Science, Instrumentation or Chemical Engineering

Industry

• Information Technology & Services

Employment Type

Full-time

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