Sales Head

• Conduct market research to identify selling possibilities and evaluate customer needs.
• Actively seek out new sales opportunities through cold calling, networking, and other possible sources.
• Set up meetings with potential clients and convert them to closures.
• Making Outbound Calls, generating new opportunities & nurturing the opportunities generated
• Follow up on leads and conduct research to identify potential prospects.
• Negotiate/close deals and handle complaints or objections.
• Work with the teams (External/Internal) to develop and grow the sales pipeline to consistently meet desired goals.
• Data-driven analysis with strong attention to detail and ability to execute within a matrix team structure.
• Sharing quotations to customers through email on real-time basis
• Communicating with customers on over phone & over email.
• Build strong relationships with clients to increase sales and customer satisfaction.
• Meet or exceed Monthly / Quarterly / Yearly sales targets by closing deals and negotiating contracts.
• Provide excellent customer service by responding to customer inquiries and resolving issues in a timely manner with collaboration of support team. Prepare and present proposals and demonstrations to clients.
• Prepare and submit sales reports and forecasts to management.

• 5 to 7 years of professional experience in Siebel design and development
• 4 years of at least working experience in public sector eServices implementations
•  Low/No-Code development experience
•  Hands-on experience in Siebel 8. x configuration (including Siebel Tools, workflows, Siebel Scripting, Run time Events, DVM, and Siebel Open UI) is required
•  Hands-on experience in Siebel EAI Technologies HTTP, FTP, XML Transports, Web Services, and Integration workflow Processes.
•  Experience in Siebel Scripting (eScript/SVB), Business Services, & using Siebel Adapters/Connectors/APIs
•  Experience in JQuery and Ajax is highly preferred
• Siebel BI Publisher reports, contracts and agreements experience is highly preferred
•  Functional experience of Siebel 8. x Application is preferred
• Knowledge/experience in analyzing and transforming business requirements into functional design is preferred
•  Knowledge/experience in MS CRM Dynamics is preferred

At Safety Connect the role of a Business Development Manager is to take a lead in closing deals and generating revenue for the company. You are expected to be a reliable professional able to achieve the balance between customer orientation and a results-driven approach. You will get a chance to be a part of over-achievers for the global market, responsible for continuously sourcing business by driving interests and strong trust towards the product.

Our existing sales advisory team and Account Executive team have already helped the company in closing brands like Gilbarco, Schindler, Saint Gobain, Mondelez (Cadbury’s), Adani Group, and other fortune 500 companies by actively understanding their business and pitching the right solution.

What we offer

• Fast-paced work environment
• To learn, perceive and be a part of a fast-growing niche industry
• Incredibly competitive, collaborative, and supportive team.

Responsibilities

• Provide detailed business plans to facilitate the attainment of goals and quotas
• Manage the entire sales cycle, by acquiring new customers and expanding relationships with existing customers
• Explore new sales opportunities through networking and building existing customer relationships
• Give demo/ present products to prospective clients.
• Create and maintain a sales pipeline right from qualification to negotiation to closures and ensure target achievement in the designated territory
• Present our value-added SaaS offering to prospective customers

Requirements

• 3+ years of experience in customer-facing roles with a SaaS organization
• Self-disciplined to work in a remote environment
• Exceptional communication skills (both verbal and written), along with a strong consultative selling approach
• Self-motivated with diligent work ethic, a business acumen, enthusiasm, and passion, ability to understand client needs and handle the negotiation process, and experience with CRM applications.
• Fair understanding of SAAS industry, trends, and upcoming technology changes
• Open to accepting feedback and incorporating them to grow within the sales function

 Technical Support Representative (Internet Connectivity)

Under general supervision, in a 24/7 inbound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.

Duties and Tasks/Essential Functions:

• Deliver service and support to end-users using and operating automated call distribution phone software.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
• Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
• Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
• Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
• Knowledge about DNS, Basic network trouble shooting
• Research required information using available resources;
• Follow standard processes and procedures;
• Offer alternative solutions where appropriate with the objective of retaining customers
• Organize ideas and communicate oral messages appropriate to listeners and situations;
• Follow up and make scheduled call backs to customers where necessary;
• Stay current with system information, changes and updates.

 
Senior Technical Support Representative (Internet Connectivity)
For Level 1.2 Technicians:

• Diploma or Bachelor Degree, and Major is related to Computer science or Networking.
• Understanding the DSL Technology and familiar with Modem/Router connections.
• Ability to read/speak/write English fluent and no accent issue for communication.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Ability to use the basic DOS Command for network trouble shooting.
• Ability to empathize and professionally troubleshoot and resolve customer’s issues.
• Fast learner and always willing to follow up the request from Management.
• Backgrounds of networking trouble shoot.
• Working experience of Networking/VOIP service/IPTV.
• Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.

• Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support.
• Certificate of: CCNA or CCNP.

Skill and Knowledge Qualifications:

• Proper phone etiquette;
• Ability to speak and write clearly and accurately;
• Demonstrated proficiency in typing and grammar;
• Knowledge of customer service principles and practices;
• Effective listening skills and Multi-tasking capabilities;
• Willingness to co-operate with others and work to the greater good;
• Good communication skills in English  

               
Conditions:

• Position requires use of headset and the candidate’s needs to be open for voice process
• Should be flexible for rotational night shifts
• Working Days – 5
• Both Ways Cab Facility
• Need to be from the respective hiring zones to avail cab facility
• Internet: Minimum 50  mbps with feasibility of Ethernet Cable.
• System configuration: Minimum 4 GB RAM with intel core processor.
• Head Phone: USB head phone with MIC                  Power back up / inverter.

free Pick up and drop facility from the respective hiring zones

 Should be flexible for rotational night shifts

 Working Days- 5 days

 Shift Timings: 5:30pm to 2:30am, 10:30pm to 7:30am & 2:30am to 11:30am.

Design and Build iOS product and Platform

• IOS coding using Objective C and Swift Ensuring quality deliverables, fixing application defects, maintaining code and implementing application updates.
• Designing coding, Documenting design, Defect free deliverables.
• Ensure the performance, quality, and responsiveness of application.

Senior Frontend Developer || CSS, HTML, JavaScript, React.js|| 3+ years exp