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Client Onboarding Manager
Client Onboarding Manager
Clickpost's logo

Client Onboarding Manager

Kumar Mrigendra's profile picture
Posted by Kumar Mrigendra
1 - 4 yrs
₹5L - ₹8L / yr
Delhi, Gurugram, Noida, Bengaluru (Bangalore)
Skills
Onboarding
Client Servicing
onboard
Client Management

JD -

Given our business model, where our customers pay us over time, Customer experience is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our service. As such, we need a leader to own driving success for our customers. This role includes responsibilities for Customer experience, retention and Customer Success (e.g., onboarding, support, services, adoption, advocacy, retention, etc.)

  • Drive Customer Experience Outcomes
  • Define and Optimize Customer Lifecycle
  • Manage Customer Experience Activities
  • Measure the Effectiveness of Customer Experience processes
  • Build a World-class Team
  • Inspire Customer Success Across Company

Requirements -

  • 1-4 years experience in leading customer-facing organizations
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Ideally combined background in E-commerce or Saas industries
  • Strong empathy for customers AND passion for revenue and growth
  • Deep understanding of value drivers in recurring revenue business models
  • Analytical and process-oriented mindset
  • Demonstrated desire for continuous learning and improvement
  • Enthusiastic and creative personality with the ability to inspire others
  • Excellent communication and presentation skills
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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About Clickpost

Founded :
2015
Type
Size
Stage :
Raised funding
About

ClickPost is the simple shipping API for the Aramex API, FedEx API, Delhivery API, Ecom Express API, and more. Compare rates, manifest shipments, track packages, and more.

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Divya Jha
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Ridhi Dhariwal
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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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