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Client Onboarding Manager
Client Onboarding Manager
Clickpost's logo

Client Onboarding Manager

Kumar Mrigendra's profile picture
Posted by Kumar Mrigendra
1 - 4 yrs
₹5L - ₹8L / yr
Delhi, Gurugram, Noida, Bengaluru (Bangalore)
Skills
Onboarding
Client Servicing
onboard
Client Management

JD -

Given our business model, where our customers pay us over time, Customer experience is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our service. As such, we need a leader to own driving success for our customers. This role includes responsibilities for Customer experience, retention and Customer Success (e.g., onboarding, support, services, adoption, advocacy, retention, etc.)

  • Drive Customer Experience Outcomes
  • Define and Optimize Customer Lifecycle
  • Manage Customer Experience Activities
  • Measure the Effectiveness of Customer Experience processes
  • Build a World-class Team
  • Inspire Customer Success Across Company

Requirements -

  • 1-4 years experience in leading customer-facing organizations
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Ideally combined background in E-commerce or Saas industries
  • Strong empathy for customers AND passion for revenue and growth
  • Deep understanding of value drivers in recurring revenue business models
  • Analytical and process-oriented mindset
  • Demonstrated desire for continuous learning and improvement
  • Enthusiastic and creative personality with the ability to inspire others
  • Excellent communication and presentation skills
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Clickpost

Founded :
2015
Type :
Product
Size :
20-100
Stage :
Raised funding

About

ClickPost is the simple shipping API for the Aramex API, FedEx API, Delhivery API, Ecom Express API, and more. Compare rates, manifest shipments, track packages, and more.

Read more

Connect with the team

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Divya Jha
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Ridhi Dhariwal

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Shubham Vishwakarma

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