Client Onboarding Manager

Who are we?  

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users. 

What sets us apart from the rest?

With over 100 of the Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco.

With a YoY growth of 300%, we have also been recognized among the top 50 fastest growing SaaS companies worldwide in the SaaS 1000 list and as a Market Leader by Gartner in the Digital Adoption space. 

We are pleased to have an Employee rating of 4.6 on Glassdoor and our Customer obsession can be seen in our reviews on platforms like G2 Crowd & Gartner Peer Insights.

The employees are happy, the customers are happy, but what about the investors? Take a look for yourself - Sequoia Capital || Stellaris || Cisco || Eight Roads || Helion Ventures

“Hustle Mode ON” is something we live by.

Our Team:

The Engineering team at Whatfix provides end to end engineering throughput that forms part of core platforms and services that drive Whatfix business.

Our team is responsible for creating the Customer Platform and everything around it be it Analytics, Infrastructure or Core Algorithms. The team owns and is responsible for all pieces that we design, build and support end to end for Whatfix product/ business.

 Your Opportunity:

As part of the Core Engineering Team @Whatfix, you’ll have the opportunity to make a difference by being a part of the development team that builds future forward products. At Whatfix it’s all about scale. One of the key attributes of this job is that you are required to continuously innovate and apply technology to provide business 360 views of Whatfix customers.

 Your Responsibility:

1. Define architecture blueprints & take complete technical ownership of high-level design, tech stack, non-functional attributes of one or more components of various platforms
2. Design, build, test and deploy cutting edge solutions at scale, impacting millions of customers worldwide
3. Work closely with other architects in the team and ensure architectural consistency and technical excellence of the products and platforms
4. Work with engineering teams in building high-quality and highly resilient scalable products and platforms at Whatfix
5. Work with cross-functional teams to address all technical dependencies
6. Drive some of the company-wide tech initiatives striving towards continuous technical excellence of our platforms
7. Actively participate in technical innovations, external presentations, technical publications etc.
8. Identify right open source tools to deliver product features by performing research, POC/Pilot and/or interacting with various open-source forums
9. Deploy and monitor products on Cloud platforms

 Our Ideal Candidate:

You have a deep interest and passion for technology. You love writing and owning code and enjoy working with people who will keep challenging you at every stage. You have strong problem solving, analytic, decision-making and excellent communication with interpersonal skills. You are self-driven and motivated with the desire to work in a fast-paced, results-driven agile environment with varied responsibilities.

 Your Qualifications:

1. 11+ years of experience as an Engineer
2. Ability to work with teams in a collaborative and productive manner
3. Strong computer science fundamentals in data structures and algorithms
4. A self-motivated learner and builder with strong customer focus and obsession with quality

 Must-Have:

1. Strong Expertise in Backend Technologies- Java, Spring Boot, etc 
2. Expertise in working with AWS or other cloud infrastructures like Azure or Google Cloud, and using Infrastructure-as-Code tools
3. Analyze Functional & Non-Functional requirements with effort estimation and deployment strategies
4. Hands-on in Architecting and developing large scale applications
5. Hands-on debugging skills
6. Design for performance, scalability, fault tolerance and high availability

 Good to have:

1. Experience in Client-side technologies such as jQuery
2. Experience in Front End Technologies is good to have (Javascript, React)
3. Experience with Storage systems - NoSQL (Cassandra/MongoDB)
4. Leveraging cutting edge technologies like Kubernetes, Docker, etc. to design and build new infrastructure features

  Behavioural traits: 

1. Excellent communication and technical leadership skills
2. Can-do attitude to take BIG problems by their horns and solve them
3. Ability to inspire others & be a role model and mentor for upcoming engineers in the organization
4. Entrepreneurial spirit to conceive ideas, turn challenges into opportunities and build products

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

• 5+ years of experience as a Full Stack front end developer
• Proficient understanding of web markup, including HTML5, CSS3.
• Good understanding of client-side scripting and advanced JavaScript libraries/frameworks, AngularJS
• Good understanding of asynchronous request handling, knowledge of AngularJS practices and hand on implementation of complex AngularJS applications, directives, controllers, services.
• Good understanding of AJAX and JavaScript Dom manipulation Techniques.
• Experience in JavaScript build tools like grunt or gulp.
• Proficient with the JavaScript language and its modern ES6+ syntax and features.
• Proficient with .NET framework and its core principles
• Proficient understanding of code versioning tools, such as GIT/Bitbucket.
• Critical thinker and problem-solving skills.
• Good time management skills.
• Great interpersonal and communications skills.

Key Responsibilities

• Prototype new app and feature ideas and explore new technologies that are at the forefront of mobile technology
• Integrating back-end API's with front-end.
• Maintain android apps, listen to community and fix issues that arise
• Design and implement new features, create UI, debugging
• Optimize applications for maximum speed and scalability.
• Collaborate with other team members

Key Requirements

• Strong expertise in Java
• Experience with releasing, maintaining mobile code
• Strong focus on high-quality mobile UI experiences
• Deep understanding of Android SDK
• Proficient understanding of code versioning

Our Client  is a leading SaaS platform used by about 100,000 users across 25 countries to grow their businesses.

Our Client differentiates itself by focusing on high-velocity, high-volume sales businesses, and helping the sales force in those businesses to close deals faster. Clearly – scale, performance are the key drivers for us given that our users need to work in large, high-volume, fast-paced environment.

World’s largest edutech and financial services organizations use our product to drive their sales execution.

ROLE

With the recent Series B raise of $32 million, we are all geared up to scale our business globally. Naturally, the engineering team needs to rapidly improve the product, work on scale and performance, and build new features and products to capture new markets.

We are seeking seasoned leaders to grow our engineering teams, scale our development & release processes, and create world class products.

The role will involve building high-performance software engineering teams and delivering world-class software

Presenting plans, updates and risks to all stakeholders is a critical part of the role. 

Leaders must be hands-on when it comes to addressing customer issues, code quality, RCA / issue prevention and managing risks.

Requirements

• 10+ years of experience in building software products and SaaS applications
• Highly energetic leader with experience of building high-performance engineering teams and delivering great software
• Exposure to managing scale and huge growth in software usage
• Worked with product design teams, customers and other stakeholders to create a well-defined product roadmap and deliver per plan
• Highly customer-focused with the ability to manage fast-paced release environment
• Strong knowledge of AWS from architecture and costs perspective.
• Exceptionally well-organized individual with great listening, communication and presentation skills

Experience- .NET, AWS

• Looking for a highly capable Node.js developer to optimize our web-based application performance.
• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Designing customer-facing UI and back-end services for various business processes.
• Qualification: Bachelor's degree in computer science, information science, or similar.
• Should have 4 years' experience as a node js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Salary is negotiable for right fit.

Exp : 3 to 10 Years

Required Skills:

• Hands-on experience in installing, configuring and upgrading AAEP, POM, Speech solutions for global customers.
• Knowledge on integration of AAEP, POM, Speech servers with other adjunct and UC solutions.
• Well versed with Linux commands.
• Knowledge in deploying VMWare/OVA would be added advantage.
• Knowledge on Avaya product like CM, SM, SMGR, WebLM, Call center routing etc. would be added advantage.
• Installation, upgrade and integration AAEP, POM, Speech servers for global customers especially in USA.
• Testing and troubleshooting as required.
• Good planning & analytical skills and ability to communicate effectively with global customers. Work under pressure and deliver on customer timelines.
• Implementation and testing will require to be done during customer approved maintenance windows in the respective countries or regions. Will require late night work during implementation & testing.

• Good written and verbal communication skills
• Must have experience working with global customer
• Self-starter and capable of working independently
• Quick learning ability to learn future skills as per business requirement
• Able to work in flexible hours (including late India night and early morning) to support global customers in North America region

• Responsible for building a coordination channel with the media network in the assigned constituencies of the client
• Responsible for Planning, implementing, and monitoring the Social Media strategy to increase campaign awareness.
• Responsible for Setting up and optimizing campaign pages on various social media platforms
• Responsible for Managing and running digital media properties in the constituencies

What you need to have:

The ideal candidate for this position will be responsible for ensuring steady growth for the company in terms of new clients and projects. 
The Business Development Associate should understand the company’s portfolio and be able to sell the same to the prospective clients in the network.
The candidate will be responsible for the success matrix of growth of the company. 

Responsibilities

• Devise and execute a successful business development strategy in line with the Company’s plans

• Win new business and achieve agreed revenue targets

• Generate high-quality leads that result in winning new projects and accounts

• Develop new business relationships with top advertising and marketing agencies in India & worldwide. 

• Write compelling business proposals

• Pitch business proposals to clients, negotiate and close sales

• Successfully manage the sales process from lead generation to conversion

• Attend appropriate events and conferences, acting as the perfect agency ambassador while networking

• Keep up-to-date and maintain a strong knowledge of all things digital

• Demonstrate initiative and drive
  
  
  
  

  Qualifications

  • Bachelors, Masters in relevant courses. 

  • 4-5  years of relevant work experience

  • Strong communication skills - oral and written

  • Experienced leader and collaborator

  • Must demonstrate the ability to meet deadlines

  
  
  

  Mandatory Qualifications required

  1. Should have a proven record of working in a Creative Agency or Advertising agency.

  2. Should have a thorough understanding of Digital marketing including Google & Social Mediums and how they benefit clients.  

  3. Should have a strong network of contacts which you will use to develop new business opportunities and to establish business relationships with top advertising and marketing agencies

  4. Be experienced in all stages of the sales process from lead generation to conversion

  5. Salary negotiable depending on the qualifications and experience.

  6. Should have an understanding that the job may require the person to be available after office hours/holidays.

  7. Should have a calm, polite, and professional behaviour and should be a self-motivated leader.

  8. Should Have great proposal writing, presentation and pitching skills

   

  CTC: 5-8 Lacs PA
  Based in Delhi